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Coles Third Party Property Damage Car Insurance

Coles Third Party Property Damage Car Insurance

1.8 from 5 reviews

Reviews

(1)
(0)
(0)
(0)
(4)
  • Value for Money
    1.8 (5)
  • Customer Service
    1.8 (5)
  • Timeliness
    1.0 (1)
  • Job Satisfaction
    1.0 (1)
  • Transparency
    1.8 (5)
Khodr

KhodrSydney, NSW

My fault .lol. Are you serious???

published

I was turning left and your client overtaking me for the left side and hit my car on left side.
After i call them to claim about the accident .
First I was waiting for more than 45 minutes.
And I was shocked that I was to be claimed and reliable for the accident.
WTH, What a joke.
Disgraceful and disgusting.
Will see you in court.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder No
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedNo
Car ModelMercedes-Benz C-Class C250 d C205
See all answers
1 comment
Coles Insurance
Coles I.Coles Insurance

Hi Khodr, thanks for taking the time to share your experience with us. If you'd like to follow up further, please send us a private message with further details.

DO NOT RECOMMEND

DO NOT RECOMMENDMetropolitan Adelaide, SA

On Hold - transferred - On Hold again repeat

published
Customer Service
Transparency
Value for Money
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder No
Claim Resolution Time3+ months
Claim DateNovember 2018
Claim ApprovedYes
Car ModelNone
See all answers
1 comment
Coles Insurance
Coles I.Coles Insurance

Hi there, thanks for reaching out to us. We're sorry to hear of your poor experience with our service and have passed your feedback onto the relevant teams to review.

Mikef50

Mikef50Sydney, NSW

  • 75 reviews
  • 1 like

Basic cover at best price

published

I've just renewed my TPPD (third party property damage) policy. This cover is almost 10 years old, and I've never claimed. Price is very cheap. My car is 15 years old, and not worth a real lot ($5K maybe), and I've never claimed on insurance for over 40 years of driving.....I just want to be covered for the cheapest price, and Coles certainly does it. ($214pa)

Customer Service
Transparency
Value for Money
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Coles Insurance
Coles I.Coles Insurance

We're glad to hear of your positive experience with our service, thank you for sharing your kind words with us.

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Chana

ChanaHunter Region, NSW

  • 5 reviews

RUDE, fraudulent inefficient and discriminatory

published
Customer Service
Transparency
Value for Money
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeYes
See all answers
5 comments
Coles Insurance
Coles I.Coles Insurance

We're sorry to hear of your poor experience and we'd like to assist further. If you'd be happy for us to organise this, could you please send us a private message confirming your full name, date of birth, policy number and best contact number?

Chana
Chana
Chana
Chana

Have actually messaged Coles
Directly, was promised a call and didn’t get one yet again so stop promising the world where everyone can see it then taking it away where they can’t

Other Driver in wrong with Coles Insurance, still waiting on decision 7 weeks this Wednesday ...

published

Avoid them who are looking at getting policies with them!!! Stick with Supermarkets in industry, you are useless!

I was hit by another Driver, they contacted you that night. Still no resolution for the grief in damage with driving a damaged Car nearly 7 weeks later ... As an self employed business owner, am lost for words in no professionalism at all! Give 0 if it was an option.

Customer Service
Transparency
Value for Money
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Falcon AU
See all answers
3 comments
Coles Insurance
Coles I.Coles Insurance
Honest Reviews
Honest Reviews
Coles Insurance
Coles I.Coles Insurance

We're sorry to learn that this is still ongoing, Julie, and have shared your feedback with our team for their consideration.

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