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Coles Third Party Property Damage Car Insurance

Coles Third Party Property Damage Car Insurance

1.4 from 9 reviews · View Statistics

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Reviews

1.4

9 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(8)
  • Value for Money
    1.8 (8)
  • Customer Service
    1.5 (8)
  • Timeliness
    1.0 (4)
  • Job Satisfaction
    1.0 (2)
  • Transparency
    1.6 (7)
  • Claim Resolution Time
    • <1 week (1)
    • 3+ months (2)
  • Claim ApprovedYes (2) · No (1)
Previous
Next

Coles don't want to sell the insurance service for no reason?

published

I have being used Coles third party car insurance for many years on one of my car. I have never made claim on that. Now I want to buy this for an other car but Coles doesn't want to sell me that. I have no idea why they deny me. If I choose to online renew my first car (currently with Coles third party car insurance) it deny me as well, but they will renew it on the phone. That's absolutely weird and make me feel bad

Value for Money
Customer Service
2 comments
HKL
HKL

The website shows "Unfortunately, we are unable to offer you Coles Car Insurance as your particular situation falls outside our rules for providing insurance."

Coles Insurance
Coles I.Coles Insurance
Dani O.

Dani O.Murray Region, NSW

Coles insurance will shaft you

published

1. Claim in since March
2. Claim approved and agreed on
3. Coles make excuse after excuse as to why they cant pay just yet
4. Multiple complaints, multiple phone calls - nothing
5. Look at all the bad reviews, do not sign up, they will shaft you.
6. The employees knowingly work for a shafty company - sad

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance
mhaloush

mhaloush

  • 3 reviews
  • 1 like

STAY AWAY, call center in South Africa your personal and bank details are at risk, rude staff, bad customer services

published

I wish I could rate it with zero star.
Stay away from Coles Insurance, very bad customer services, very expensive price, rude staff, overseas call center in South Africa which means that your personal details including bank/card details are at serious and critical risk...Australian Government should close this business, the call center is located in South Africa and all staff are Indians with rude attitude and zero customer services. It was big mistake so stay away and listen to others' customers previous experience about this low quality insurance.. Stay away ...Not recommended at all or you will be sorry...Terrible...Terrible...Terrible....Etc

Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
1 comment
Coles Insurance
Coles I.Coles Insurance

Hi there, thanks for your review. We've responded to your private message.

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Reeviewah

ReeviewahCanberra 2600, ACT

  • 18 reviews
  • 8 likes

Cheap and nasty

published
Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance
Khodr

KhodrSydney, NSW

My fault .lol. Are you serious???

published

I was turning left and your client overtaking me for the left side and hit my car on left side.
After i call them to claim about the accident .
First I was waiting for more than 45 minutes.
And I was shocked that I was to be claimed and reliable for the accident.
WTH, What a joke.
Disgraceful and disgusting.
Will see you in court.

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance

Hi Khodr, thanks for taking the time to share your experience with us. If you'd like to follow up further, please send us a private message with further details.

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Next
DO NOT RECOMMEND

DO NOT RECOMMENDMetropolitan Adelaide, SA

On Hold - transferred - On Hold again repeat

published
Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance

Hi there, thanks for reaching out to us. We're sorry to hear of your poor experience with our service and have passed your feedback onto the relevant teams to review.

Mikef50

Mikef50Sydney, NSW

  • 110 reviews
  • 46 likes

Basic cover at best price

published

I've just renewed my TPPD (third party property damage) policy. This cover is almost 10 years old, and I've never claimed. Price is very cheap. My car is 15 years old, and not worth a real lot ($5K maybe), and I've never claimed on insurance for over 40 years of driving.....I just want to be covered for the cheapest price, and Coles certainly does it. ($214pa)

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance

We're glad to hear of your positive experience with our service, thank you for sharing your kind words with us.

Chana

ChanaHunter Region, NSW

  • 6 reviews
  • 2 likes

RUDE, fraudulent inefficient and discriminatory

published
Value for Money
Customer Service
5 comments
Coles Insurance
Coles I.Coles Insurance

We're sorry to hear of your poor experience and we'd like to assist further. If you'd be happy for us to organise this, could you please send us a private message confirming your full name, date of birth, policy number and best contact number?

Chana
Chana
Chana
Chana

Have actually messaged Coles
Directly, was promised a call and didn’t get one yet again so stop promising the world where everyone can see it then taking it away where they can’t

Honest Reviews

Honest ReviewsPerth, WA

  • 2 reviews
  • 1 like

Other Driver in wrong with Coles Insurance, still waiting on decision 7 weeks this Wednesday ...

published

Avoid them who are looking at getting policies with them!!! Stick with Supermarkets in industry, you are useless!

I was hit by another Driver, they contacted you that night. Still no resolution for the grief in damage with driving a damaged Car nearly 7 weeks later ... As an self employed business owner, am lost for words in no professionalism at all! Give 0 if it was an option.

Value for Money
Customer Service
3 comments
Coles Insurance
Coles I.Coles Insurance
Honest Reviews
Honest Reviews
Coles Insurance
Coles I.Coles Insurance

We're sorry to learn that this is still ongoing, Julie, and have shared your feedback with our team for their consideration.

Car Insurance

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See all Coles Car Insurance reviews

Questions & Answers

Sorry, there are no questions about Coles Third Party Property Damage Car Insurance but you can read 74 questions about Coles Car Insurance.

Get an answer from our members and Coles Insurance representatives

Coles Third Party Property Damage Car Insurance

Details

Compare all 3 Coles Car Insurance
CategoryRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents and Landlord
Coverage TypeThird Party Property Damage
UnderwriterInsurance Australia Limited
Legal Liability Cover Included up to $20 million
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverNot Offered
Choice of RepairerNot Allowed
After Accident Care
Hire Car after an Incident

Not Included

Emergency Transport & AccommodationNot Included
Towing Costs Not Included
Hire Car after a No Fault Accident

Not Included

Essential / Emergency RepairsNot Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Applicable
Hire Car after Theft

Not Included

Lock and Key ReplacementNot Included
Transit Cover Not Applicable
Trailer & Caravan CoverNot Included
Child Safety Seats and PramsNot Included
New-for-old Car Replacement

Not Included

Personal Property CoverNot Included
Uninsured Motorist Benefit Included up to $3,000
Accidental Loss or Damage
Malicious Damage / VandalismNot Included
FireNot Included
CollisionNot Included
Natural EventsNot Included
Theft or Attempted TheftNot Included
Compare all 3 Coles Car Insurance
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