2Coles Car Insurance

Coles Car Insurance

 Verifiedcoles.com.au
2Coles Car Insurance
1.5

1,662 reviews

PositivevsNegative
10% · 1671,456 · 88%
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Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
1.8
Customer Service
1.7
Timeliness
1.8
Job Satisfaction
1.8
Transparency
1.7

Reviews

1,662 reviews
Andy
Andy151 posts
  Comprehensive

hidden detail

Potential customers need to be aware that Coles hides a lower market value than any of the other 20 insurance companies that I checked. With the same details, all other companies surprisingly provided the exact same market value, while Coles was locked to a 11% lower value. Unless you select Agreed Value, you will not be aware of their lower limit. If your vehicle is written off, this could lose you thousands of dollars versus other insurance companies. Show details
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Sharon K.
Sharon K.Greater Melbourne (Outer), VIC
  Comprehensive

Coles Insurance Review experience

Fantastic quick, efficient response. Great value. Very professional. Thank you everyone at Coles! Show details ·  1
tashamay13
tashamay13AU5 posts
  Comprehensive

Terrible experience with Coles Insurance

Cheaper policy than most but terrible if you need to claim. I was involved in a car accident where someone ran into the back of my vehicle. When taking the car in for repair my partner mentioned the car was shuddering a bit. Once I got my car back the panels had been repaired but the car was still shuddering, the seatbelt wasn't retracting and the air bag light was on. After 5 days the car was returned to the repairer and I was told that in those 5 days I must have caused the shuddering and they refused to fix. They did repair the seat belt and air bag light but all up I was without a car for almost 3 months. Am now cancelling Coles vehicle insurance for my car and my husband's car Show details
Value for Money
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Love2sing777
Love2sing777Greater Melbourne (Outer), VIC18 posts
  Comprehensive

Coles will not ensure my 25 year old car when I've been with them for 12 years

Hi folk I have been with Coles insurance for my car for 12 years. I have just received a letter to say Coles will no longer insure my car. I rang Coles Insurance today and found out that they will not insure my car because it is now 25 years old.This is disgusting as I have been a loyal customer for as I said 12 years. I did not recommend insuring with Coles. Also their prices went up heaps. Shame on you Coles Insurance Show details
Customer Service
Timeliness
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Caroline I.
Caroline I.Greater Melbourne (Inner), VIC2 posts
  Verified Comprehensive
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Benz
BenzSydney, NSW4 posts
  Verified Comprehensive

very frustrating with the claim and cancelled the claim

I had an incident where a truck kissed my car back left back door and there is a deep scratch and a very small dent. I had a front and back cam, the recording clearly shows the truck coming in from behind, there is a sound of contact and shaking of vehicle crisp clear in the video , I stopped and the truck drove off. The denied me the claim saying "there is not clear evidence who caused the accident" despite of the video.. the representatives were very well spoken but was like talking to a wall, they wouldn't even hear my view and keep on parroting the "there is no clear evidence who caused the accident".. very frustrating, i just cancelled the claim, not worth my time.. Show details
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
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Kish Patel
Kish Patel4 posts
  Comprehensive
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John
JohnGreater Melbourne (Metropolitan), VIC2 posts
  Comprehensive

DONT buy Coles Insurance

So in response to my review dated 15-Mar-24 on Coles Insurance they reply to my review asking me to make contact with them by phone / email with these contact avenues attached. I decide to call them based on their reply and they don't know why im calling. Wasting my time again.

DONT buy Coles Insurance. Show details

Timeliness
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We're sorry to hear this, John. We'll ensure your feedback is shared with the relevant teams so they're aware.

PALMSYD
PALMSYDsydney65 posts
  Comprehensive

Unbelievable 69% Monthly increase after 8 years being with them

RENEWAL RIP OFF. INCREASED OUR POLICY BY 69% without explanation!!! Input my info back into their system and it comes up with the OLD price. Called Coles and they said its because of existing policy blah blah crime in our area (we live in a quiet village) .... so spoke to an Indian call centre person who could not communicate well and did not want to listen to my complaint. They did not speak English well either! SO COLES, YOU JUST LOST ANOTHER CUSTOMER! Bye bye Show details
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dawar.ikram00075
dawar.ikram000756 posts
  Third Party Property Damage
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Hi Dawar, thank you for sharing your feedback. We're sorry to hear this. Could you please give us a call on 1300 265 374 or send an email to insurance.enquiries@coles.com.au and our Coles Financial Team will review your case?

TheHurt F.
TheHurt F.Sydney Surrounds, NSW4 posts
  Coles Car Insurance

Wasn't treated well as a customer

We were going to pay for our next insurance bill and so my mum called them and then after a few minutes they hung up on her. Didn't expect that level of customer service. Show details
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alex c.
alex c.South East Queensland, QLD2 posts
  Comprehensive

price gauging! my policy went up more than 50%

whilst the operator went nice on the phone, but she could not really justified why the price hike of more than 50% other than blaming on auto motive supply chain. She tries to offer discount by increasing my excess which is real discount. I can tell she enjoy her job. Budget and other insurance offer better service and price any days. Why would I stay with Coles who's try to rip off their customers. Show details
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Hasan A.
Hasan A.South East Queensland, QLD
  Comprehensive

Be careful QLD waiting list

I am utterly disappointed with Cole's car insurance services, specifically their abysmal lack of certified repairers in QLD. The shocking reality of being forced to wait an unrealistic three months just to have my car looked at has not only inconvenienced me but has literally put my life on hold. To exacerbate matters, despite the unfortunate circumstances, they are unwilling to extend the car rental period, leaving me stranded and frustrated. This level of service is not just unacceptable; it's a complete disregard for the well-being and peace of mind of their customers. Avoid Cole's at all costs they've turned a minor inconvenience into a full-blown nightmare. Show details
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Zohreh K.
Zohreh K.
  Comprehensive
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Lucy
Lucy2 posts
  Third Party Property, Fire & Theft

Coles home insurance is terrible!

We have paid Coles home insurance for years but recently we had a water leaking issue. It took them 3 weeks to assess and rejected our claim because they do not cover water leaking due to poor workmanship. It’s extremely frustrated for us as they just a find a reason to not pay for water damage. We will never use them ever again and they are truly scammers! Show details
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Questions & Answers

dave tillbrook
dave tillbrook · Coles Car Insurance

I would like to cancel my car insurance policy (COMO 85393616) due to the inflated cost and as there are no viable options to lower the cost, I would like to cancel the policy from 10/09/2023.

Coles Insurance
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Shorty
Shorty · Coles Car Insurance

Can your organisation justify the jump of policy costs up to 200%

Coles Insurance
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Eveline J.
Eveline J. · Coles Car Insurance

I need to cancel my Coles car insurance, but I’m not sure where to go to do this

Coles Insurance
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Details

Compare all Coles Car Insurance listings
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents, Landlord and PetHome and Contents, Landlord and PetHome and Contents, Landlord and Pet
Coverage TypeComprehensiveThird Party, Fire and TheftThird Party Property Damage
UnderwriterInsurance Australia LimitedInsurance Australia LimitedInsurance Australia Limited
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverZero Excess IncludedNot OfferedNot Offered
Choice of RepairerNot AllowedNot AllowedNot Allowed
After Accident Care
Hire Car after an Incident

Optional Extra, Up to 14 days and up to $75 per day

Not Included

Not Included

Emergency Transport & AccommodationUp to $100 per day or $500 in totalNot IncludedNot Included
Towing Costs IncludedIncludedNot Included
Hire Car after a No Fault Accident

Included up to $50 per day for up to 14 days

Not Included

Not Included

Essential / Emergency RepairsIncluded up to $500Not IncludedNot Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot ApplicableNot ApplicableNot Applicable
Hire Car after Theft

Included up to $75 per day

Not Included

Not Included

Lock and Key ReplacementIncluded up to $1,000Not IncludedNot Included
Transit Cover Not ApplicableNot ApplicableNot Applicable
Trailer & Caravan CoverIncluded up to $1,000Not IncludedNot Included
Child Safety Seats and PramsIncluded up to $500Not IncludedNot Included
New-for-old Car Replacement

Earlier than 2 years from original registration

Not Included

Not Included

Personal Property CoverIncluded up to $500Not IncludedNot Included
Uninsured Motorist Benefit Included up to $3,000Included up to $3,000Included up to $3,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedNot Included
FireIncludedIncludedNot Included
CollisionIncludedNot IncludedNot Included
Natural EventsIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedIncludedNot Included
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Contact info for Coles Car Insurance

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