Colette Hayman Online store

Worst customer service – Worst customer service. Save yourself heartache . I purchased a black evening bag on line - 2 days later I received an email to say my charge would be refunded - no explanation. Several days later I received a message from the Courier to say my item will be delivered??? When I received the parcel it was a silver bag nothing like I ordered. What a… Read more

nightmare trying to get my refund. It has been a month and they keep telling me it has been refunded to my credit card which it has not and trying to tell me it is a problem with my bank. What a joke. Save yourself the trouble and don’t buy from this Company.

Pathetic online experience – Pathetic service. Firstly they use ARAMEX FOR DELIVERY WHICH IS A TOTAL SHAM!!!! Parcels dont get delivered, wonder if they even send a delivery and just take the money Show details

Disgusted – Purchased a nappy bag in july 2023, zipper keeps splitting, emailed within 6 months 28th Dec, customer service taking awhile to get back to me. Sent photos. Now saying its out of warranty and wont exchange yet i emailed with in the 6months. Seems they are money happy, yet items are poorly made and dont seem it help their customers. Show details

Hit or miss – Bought a few bags from here over time & they used to at least last a few years. Latest purchase was a tote which looked beautiful but zip keeps splitting open after the second use & I use this bag lightly barely carrying anything inside & not zipping up & down several times! Cheap crap hardware (Pink Rose Gold Tegan Panel Tote Bag) The other bags… Read more

were a smaller crossbody & larger tote in cushioned nylon which looked great for nylon & seemingly has good hardware. I've used them more & hasn't broken yet. The zips are my main need! I dislike carrying any bags that remain open allowing things to fall out, topple over or easily pick pocketed! The bag that broke was 3 times the price of the other bags! They definitely have changed quality/quality control & hence I will not buy again.

Missing item in delivery – Ordered 8 items online and received only 7 items. I emailed and called and no one has contacted me regarding the missing item. I want a refund if you are out of stock. This behaviour is unlawful. Show details

Pathetic customer service zero Rate – I ordered bags which price was more than $600. I got half delivery for 2nd half still waiting since 48 hours. I tried custmer care number & emailed but they are not responding. Pathetic Service. Atleast they should informed about ordered or if they dont have enough stock they should give credit back.

Terrible company! Full of scammers!!Do not patronise !!! – 50% off second bag so called "Discount" did not apply for almost all the bags I put in my cart....What's the point of falsely proclaiming a sale when you don't even put it in action? Useless company! Show details

Rudest Customer Service – I love Colette bags but I will not add to my collection again because of the rudeness and poor attitude of the person taking phone calls for their online store. Her arrogance and total lack of customer service skills are enough to put anyone off ever dealing with the company again! Show details

GREAT EFOY SALES! and variety is amazing! – unfortunely the store I normally shop at was permanently closed. so online shopping was my only choice. The service was quick, and within hours I had updates through mypost. and emails. the prices were great, and I ended up buying two for the price of one, the quality is amazing, so many choices, the aim is to check all measurements in the… Read more

description area, to be sure its the right size for you. It was all delivered within the time frame promised. If you want bargains and the look, without the hefty price, wait for the sales, and buy through afterpay, that way it doesn,t hurt your bank account as much. :) loving my new items, will buy again .

Scammers! – Never buy anything from the online shop! I paid for some items online and it said that 'transaction was authorised by the issuing bank but not by avs' or something along those lines. The money was withdrawn from my account but the order was not placed!! I emailed them and tried calling them as well but they are not responding to emails or picking… Read more

up; I was clearly scammed and by the looks of it, I'm not the only one judging by the fact that they do not respond to emails or pick up the phone (to cover up for Their fraud!).

Great variety! Very happy! – Purchased Rust Aida Large Tote, Caramel Gabi Foldover, Deep Red Suri, and Tan Melissa Saddlebag. Very happy with the workmanship and how my order was complete and delivered. Great job! Show details

Poor Quality of Online Colette bags – I have been a loyal customer to date. However, recently i shopped for Colette bags online on sale and was really disappointed with the product quality RECEIVED + NO FINISHING @ALL. Show details