Definitely not value for money – I contacted them for a purse that I received on my birthday last November, was told that they do not cover wear and tear, despite I had the proof of it being still new. I don't have the receipt... The standard is so low but the price is very high. I will definitely not buy from them.
Worst customer service – Worst customer service. Save yourself heartache . I purchased a black evening bag on line - 2 days later I received an email to say my charge would be refunded - no explanation. Several days later I received a message from the Courier to say my item will be delivered??? When I received the parcel it was a silver bag nothing like I ordered. What a… Read more
nightmare trying to get my refund. It has been a month and they keep telling me it has been refunded to my credit card which it has not and trying to tell me it is a problem with my bank. What a joke. Save yourself the trouble and don’t buy from this Company.
Refused to exchange a brand new faulty bag – I bought a bag from Cannington WA the bag was faulty. The bag was missing clips so the long strap would not attach. I spoke to staff at Innaloo on the phone they said the bag was faulty and I would be able to exchange. the manager at Cannington then refused to exchange the faulty product unless I paid additional money. I had the bag the tags and… Read more
original packaging and the purchase was identified on my account as evidence of purchase. I attempted the exchange within 48 hours of purchase.
Reviews with attachments
Thank you – I love colettes bags I have bought 3 bags for my grdaughters and just purchased 2 for myself I love the style and the price Show details
Don’t buy their bags ! Waste of money – Iv been using their black baby bag for only 6 months and the stitching has allready come apart on the inside . I only go out with it twice a week . Sent them an email and was told this is not classed as a manufacturer fault and that they are not liable to give a new bag. I owned a bag from 6 years ago and it never had that problem . Only the zip… Read more
broke . So won’t be buying from them again and do not recommend purchasing as their bags are terrible quality!
Ridiculous length in backpacks – I bought a backpack recently & had to put in an extra hole as I had to cut off 8inches off the length otherwise it would be sitting around my bottom..not happy Show details
- +5
Misleading sales information indicating consumer purchases – Was looking to purchase a nappy bag, however these bags are yet to be reviewed so no clear feedback from other customers. Misleading marketing tactic used indicating how many customers have purchased said product in last 12 hours- it changes with each click into the product! Fairly misleading around genuine consumer choices. Not impressed. Show details
Positive reviews
Shopping at DFO Brisbane Airport – Ordered a bag via phone. Manager said they would hold it for me. Travelled from 200kms out of Brisbane for another reason, went to pick up bag but retail assistance could not find the bag. Manager was on afternoon off. Fortunately there was one on the shelf. Bag was priced higher than the price on the Website, didn't realise this till I had paid… Read more
for it. Retail assistant had to ring Manager to ask what to do. She did this after a couple of goes, but Manager did not give her the code to override the price. I felt very sad for Retail Assistant who was new. I want to commend her for her resilience and her willingness to assist me. The Retail Assistant was very calm & solved the issue. My thought to the store is that they need to set new workers up for a win not a stressful situation. I am willing to give names if needed. The young lady who served me was great. 4 stars to her.
Great quality purses – The range of products was decent, with some probably slightly overpriced. However, I am very happy with the overall quality, feel and look of purses I bought. Show details
GREAT EFOY SALES! and variety is amazing! – unfortunely the store I normally shop at was permanently closed. so online shopping was my only choice. The service was quick, and within hours I had updates through mypost. and emails. the prices were great, and I ended up buying two for the price of one, the quality is amazing, so many choices, the aim is to check all measurements in the… Read more
description area, to be sure its the right size for you. It was all delivered within the time frame promised. If you want bargains and the look, without the hefty price, wait for the sales, and buy through afterpay, that way it doesn,t hurt your bank account as much. :) loving my new items, will buy again .
Negative reviews
Pathetic online experience – Pathetic service. Firstly they use ARAMEX FOR DELIVERY WHICH IS A TOTAL SHAM!!!! Parcels dont get delivered, wonder if they even send a delivery and just take the money Show details
Disgusted – Purchased a nappy bag in july 2023, zipper keeps splitting, emailed within 6 months 28th Dec, customer service taking awhile to get back to me. Sent photos. Now saying its out of warranty and wont exchange yet i emailed with in the 6months. Seems they are money happy, yet items are poorly made and dont seem it help their customers. Show details
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rude staff at colette chermside branch – The staff on Dec 28 2023 evening shift is very rude and cheated us with the total cost of the item. we called Chermside security and was sorted. next item you shop make sure you check your bank account they might be charging extra for something you have not even purchased.
Recent reviews
Hit or miss – Bought a few bags from here over time & they used to at least last a few years. Latest purchase was a tote which looked beautiful but zip keeps splitting open after the second use & I use this bag lightly barely carrying anything inside & not zipping up & down several times! Cheap crap hardware (Pink Rose Gold Tegan Panel Tote Bag) The other bags… Read more
were a smaller crossbody & larger tote in cushioned nylon which looked great for nylon & seemingly has good hardware. I've used them more & hasn't broken yet. The zips are my main need! I dislike carrying any bags that remain open allowing things to fall out, topple over or easily pick pocketed! The bag that broke was 3 times the price of the other bags! They definitely have changed quality/quality control & hence I will not buy again.
Bizarre exchange process – Bought 2 bags & got 1 half price, I wanted to exchange the 1/2 price one & thats when the fun began!: -I nipped in store without the bags to check their policy & was told I didnt need to take both bags in to exchange....... -Went in the next day with the bag I wanted to exchange (this was the 1/2 price 1) & was told the exchange bag I wanted would… Read more
cost me full price? I said they had the code on the receipt for the other bag I had left at home & they could process both bags from there so I would get my exchange bag at 1/2 price especially as I had been told I didnt need to take both bags in the day before? aparently not. -I returned again the following day with both bags only for 2 transactions having to be done: a full refund of both original bags, then a sale of 2 bags (the original one & my exchange 1) Its a long winded process which Ive never come across before & I still cant understand how an exchange isnt done in one process: scan refunding item/type in code of bag/s being returned then immediately scan in new purchase, then pay the difference owed??? So basically: Ive already had 1 of my bags for 3 weeks but according to my new receipt its only been bought today??!!! The girls in store didnt really understand what I was trying to say regarding the process & as lovely as they were I'm sure they thought I was slightly crazy when trying to explain it!!!
Obnoxious Customercare Rep – Bought an Ivory Ali Card Holder, in Dec 2022 to gift my mother with a matching handbag. The card slots were all stuck together. Upon trying to separate the slots, the pockets tore. Took it to the store (Liverpool Westfield, NSW) in Jan 2023 (after I came back from my holiday of course) to advise that they had some defective products. In midst of… Read more
my oneway conversation the obnoxious sale rep. at the counter just nodded and moved away from the counter. This attitude has made me question my loyalty to this outlet. All my bags and most of my costume jewellery are from Collette. I did not deserve this treatment. I am never buying from this outlet again.
Appalling quality for the price – I was given a Collette Hayman Bag because my sister in law didn't like the size. (She used it for work twice.) At first I felt like a queen having such a lovely looking bag and believing it was from such a reputable name. It started peeling the first time I used it. Within a week it looked like the oldest bag I've ever owned. I am so glad I didn't… Read more
actually pay money for it. Will definitely stick with Laura Jones handbags & purses. It takes years for them to show wear and tear.
Missing item in delivery – Ordered 8 items online and received only 7 items. I emailed and called and no one has contacted me regarding the missing item. I want a refund if you are out of stock. This behaviour is unlawful. Show details
Pathetic customer service zero Rate – I ordered bags which price was more than $600. I got half delivery for 2nd half still waiting since 48 hours. I tried custmer care number & emailed but they are not responding. Pathetic Service. Atleast they should informed about ordered or if they dont have enough stock they should give credit back.
Terrible quality! Necklace snapped after a day!!! – I am absolutely disgusted in the quality of this product. I purchased a necklace yesterday and it snapped in half today! Haven’t even had it for a day and it broke. I wasn’t even touching it when it snapped. This proves how awful and cheap the quality is. Store workers wouldn’t even offer me an exchange even though I physically had the proof of… Read more
purchase date and receipt in my hand. Terrible customer service. I will never be purchasing from them ever again
The Worst Customer Service – My Mother found a bag at Collette that she loved and I wanted to buy her before she went overseas for a funeral. We wanted to see it and had trouble finding it across many stores. Finally there was one left at Sunshine Plaza. The girl at the counter took her time to be bothered with us, when she finally did, there was no price tag. She said she… Read more
can't sell it without a price tag. I showed her online so she could search it but she said she can't. I ask her to check with another store, she said no. I ask for the manager, she said she is. I asked her name she said no. I took a photo of her. She threw the bag in the store room. I told her I was dissatisfied her service, she didn't care. 1 Star is for the bag we can't buy. Will never shop there again.
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Customer service discusting – I been to the Colette store today , for show them my bag is going wripped from sides, the staff was disappointed me and talk in very attitude manner. I was feeling very sad because of their behaviour. No smile on their face , they were treated me like I done something wrong.
Terrible company! Full of scammers!!Do not patronise !!! – 50% off second bag so called "Discount" did not apply for almost all the bags I put in my cart....What's the point of falsely proclaiming a sale when you don't even put it in action? Useless company! Show details
Terrible materials – I have had to throw out numerous bags & wallets, almost new, kept in dust bags, due to peeling. They were stored in cool place in bags yet they all lost their top layer of material. I used to think colette was a high named brand & loved their products, not so now. I will NEVER purchase another product. I have lost approximately $800 in bags & wallets. I am a bag & wallet fanatic.
Rudest Customer Service – I love Colette bags but I will not add to my collection again because of the rudeness and poor attitude of the person taking phone calls for their online store. Her arrogance and total lack of customer service skills are enough to put anyone off ever dealing with the company again! Show details
Customer Service Terrible., Refund policy useless – Customer Service Terrible,communication skills Zero,product below the average,All Item Overpriced you can buy same stuff lot cheaper at Kmart, Refund policy disgusting.even if you have receipt and returned same day. Never recommend to any one,and go back there again.saff are disrespectful. Show details
Terrible return policy – I purchased multiple handbags from them and wanted to return, they said that they don’t return sale items what a shame. They lost one customer forever and I i will let everyone I know aware of this terrible policy. Show details
Scammers! – Never buy anything from the online shop! I paid for some items online and it said that 'transaction was authorised by the issuing bank but not by avs' or something along those lines. The money was withdrawn from my account but the order was not placed!! I emailed them and tried calling them as well but they are not responding to emails or picking… Read more
up; I was clearly scammed and by the looks of it, I'm not the only one judging by the fact that they do not respond to emails or pick up the phone (to cover up for Their fraud!).
No return or exchange. Be ware! – Dont buy anything at colette if you what to return or exchange. Will not exchange hair jewellery or makeup for hygiene reasons. Simple spray with glen 20 will kill any germs. Its a con to keep your money. Fine print only on receipt after you have purchased. Deceptive. Be ware! Show details
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