These guys are a disgrace been with them for 17yrs and the 1st time I made a claim it
Got denied to a lame excuse they just take your money beware if you are thinking of home insurance.
I never know Supplement exists until I made a claim.
My house got a break-in, all my wedding jewelries were stolen, it's really heart-broken for me, but what made this situation even worse is after many phone calls and 4 months' waiting time, I was told I can only get 20% worth of my stolen jewelries cover, I read the PDS carefully, and it ( maximum 20% of stolen jewelries) is not written in PDS. When I called CommonInsure, I was told it's written in Supplement of PDS, which I never received by mail or email ( I was told it's been sent to me by your staff.)
Plus, my policy needs to renew recently...
- Verified customer
Wish I could score it as 0.
I have a pipe leaking and the insurance assessment took over 4 months and rejected it in the end with some irrelevant and ridiculous reasons. The assessment report doesn't even include any photos mentioned in the report. Very very bad experience. They have also increased the fee from 70/month to 92 in 2 years time.
Total fraud and rip off. Never trust these guys.
I have been with comminsure for number of years for building and contents.
Put my claims for aircons and floor repairs. It took so many months and comm insure is not willing to pay for the claims worth of approximately $8K for silly reasons. Total rip off and fraudulent.
I tried to claim my apple 6plus phone through comminsure
I tried to claim my apple 6plus phone through comminsure they said i have to pay 500 dollars excess, the phone is not even worth 500 dollars. I'm going to change the company soon. Can anyone suggest a better one.
excellence in the extreme
We experienced having to evacuate our home due to the bush fires in our area in country Victoria.
As we had only relocated to this property four months prior, we were unfamiliar with bush fires and how they can effect your circumstances. When we returned to the property we experienced a thunder storm
which we thought was great. How ever we did not understand that it caused all of our stored tank water to be carbonized by the falling rain. So all of our 66,000 liters of water were black with carbon. As we had only switched our insurance cover...
I have or shall I say had home content insurance with the commonwealth bank for close to two years,,i accidentally broke one of my chineses emperor statutes, so i made a claim and guess what surprise surprise my claim was rejected because the statue does not fall under contents WHAT!!! But they were very happy to take my money every month...never again ...shame shame commonwealth bank choke on the claim...
Monthly instalments have increased from $62 in 2017 to $87 in 2018 and just received a renewal for $118. Just cancelled the policy. That’s ludicrous. An increase of more than 50% in 2 years.
- Verified customer
Rip off and disgusting
As a customer I have been with Comm bank for 10 years and took Home and contents Insurance 4 years back along with Housing loan I am with Zero claims but still they increased my premium to $1400 from $1027. I have called the customer service and the guy said there will be an increase of 6% every year which I agreed but he was not able to justify why there is an increase of $373 from last year. I have cancelled the policy and moved to Woolworths at a cheaper cost saving almost $560
Waste of time, you will be paying them for nothing.
We have been with CommInsure for 7 years as it was a great tie in with our mortgage, that was our first mistake. We were young and naive and 3 out of 4 claims through the years have been rejected. We thought this was normal at first and accepted it when they told us these things were our fault. The only claim they did cover was fencing that blew down in the storm however even then they only allowed for the section that actually fell not the parts that cracked along the bottom either side of the hole (which the fence repairers we had quote th...e job said they should of). As soon as the fencer removed the capping double the amount they allowed for fell over as well and "it wasn't damaged by the storm" was what they had to say about it. They make you get all your own quotes and organise all your own repairers and I'm sorry but from what I'm hearing other insurance companies have preferred contractors that will come and quote up the repairs for you and then do the repairs if you dont have time to fish around for the best price. Now that we have had a serious claim that caused some real damage to our home being rejected we know enough is enough and they will weasel out of anything they can, to not pay out a cent. Run from CommInsure RUN FAR AWAY!!!
If I could give 0 stars I would!!!
Honestly, hand down the worst insurance company to deal with! They do not cover anything especially compared to all other insurance companies! I work for a building company for insurance.
My dad works fifo and while away my sister checks on his house. My dad had been away 3 days and my sister advised the cupboard under the sink and floor surrounding was completely flooded! So, as you would we put in a claim. Builder came out and advised the insurance company it was a “slow gradual leak” so claim was declined.
Now, my dad used everything in th...
Have been a customer with Comm. Ins. for several years.
My very first claim has not been handled well.
Long drawn out responses within claims dept. After 1 month I get a negative answer, without my claim even being assessed.
This is a boundary fence problem, my next door neighbour's insurance company sent an assessor onsite, had his claim approved and paid within 14 days.
This company, really appear to just want to dismiss as many claims as they can.
Wished I had read some of these reviews 5 years ago.
WORST EVER. DON'T USE EVER
Been with them nearly two years and go to make a claim. Service is appalling. Want me to pay 2 excesses. Have hire car in insurance but you have to pay rental bond. Disgusting. Put in written complaint. No action taken.book your car in for repairs over 1.5 hrs away instead of locally. What a joke this insurance is. Save yourself the heartache. Don't use.
Terrible, never again
Having a great experience with CBA banking, I went with landlord insurance with them. I have been trying to contact them to get an update on claim but no response.
Absolutely do not insure with comm bank
We had the roof of our deck collapse after a storm. Won’t cover it for absolute lame reasons. Now I read the reviews of how bad they are!! Obviously changing insurers but hopefully can stop others from making the same mistake.
keep clear of this mob
Had a severe storm and arborist said I needed to remove the tree immediately to prevent it falling on house and causing extensive damage. Sought to be reimbursed $350 (after excess deducted). Told not covered but would have been covered if tree had fallen on house (would have been thousands of dollars in damage). I explained contract law requires an insured party to take reasonable action to prevent or mitigate damage but they still would not pay a lousy $350 - they should have taken me out to lunch. Will not be reinsuring, not that they care.
Knocked back again
Been with them 25 years and never made any other claim,besides the 2 below.
Neighbours shed blew over fence and damaged the structure of concrete wall (knocked back )
Water damage under my ceilings from 2 x flash floods (was told it was from waterproofing incorrect,damage came after house had been built for 8 years?)
December claim and no reply for 3 months!!
I have one claim in and they said driver error which it wasn’t!
Now I have another claim, since December 2018 been waiting for them to call me and nothing and apart one call in one 2 months! Then a letter and then nothing!! Not good!!
Naturally, I want to fix my car and my insurer is awol not good and only reflective of today’s call and 1 hour plus and no reply for my commitment to talk to them not good!!
Do Not Use Comm Insure
Our family had been with comm INSURE for 12 years and bank with commonwealth for 25 years. We had a house fire and when we made a claim we were treated guilty before proven innocent. We fought for 6 months on everything showing receipts showing pictures of our house before the fire it was a nightmare our assessor we were given was horrible sarcastic rude to us I had to give up my job of 7 years to fight what we are owed like for like for our belonging and our home it should be but unfortunately NO like for similar was what we were told by our a...ssessor please read the fine print of your policy people or do your self a favour and just Do not use COMM INSURE. After 6 long stressful months we our back in our home and left COMM INSURE straight away to another insurer.
Upsold “phone insurance” on my first day in Australia 5 years ago
They upsold me home and contents insurance (and I don’t even have a home) which I thought was odd but it was my first day in Australia 5 years ago and she bent my arm to sign up.. I am aware of their strict upselling policy with auto prompts on what to sell. Fast forward 5 years and phones were no longer covered via this policy. The (rising) premium was paid in full and now they won’t pay out as they changed the PDS. WOW
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Questions & Answers
I’d love to know how we can escalate this further with all these horrible reviews. This is a top 4 bank scamming people!
The best way to deal with Comminsure or financial company is to involve the Australian Financial Complaints Authority (AFCA) (ombudsman). They are independent in the decision making process and will enforce them to pay up if you have a legitimate claim. It’s worked twice for me and each time CBA had to pay up.
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