Commonwealth Bank Home Insurance

After many years of paying CommInsure for home and contents insurance we needed help to repair storm damage to the pool surrounds. Thousands paid into CommInsure and not a single cent paid back when you need it most. Do yourself a favour and save your cash, pay into these crooks and you will regret it. It is a travesty when your policy shows you are covered until you need their help then you are on your own. Quick to take your money, quicker to refuse your claim. Can’t even say look elsewhere as in my experience they are all the same. Just read...Read more

Please do not waste your money on an insurance that will not pay you in time of need! They have horrible customer service, you have to constantly contact them to follow up on their progress with your claim and they look for any reason to deny your claim. As a result of the previous heavy storms and rain we had, my ceiling in my kitchen has collapsed. I have a new born in the house and I'm a single mum. It took them 3 days to get someone to my property to do a 'make safe'! This only happened because I called them multiple times requesting someon...Read more

We took out a home loan with Commbank and wanted to make sure we got the best insurance cover so we went ahead and signed up with Comminsure. Two years later and we discovered damage and mould to one of the bedrooms and the bathroom. We contacted them the next day to lodge a claim and after a lengthy process with appalling communication, total disregard for customers (treating us like we've tried to hide or patch up the cause even though we have no idea what even caused the mould let alone WHAT to patch up) and sending in their paid henchmen (C...Read more

I have been working on settling the details of my claim for many months, still no satisfaction.
Saturday I received an sms to call Comm Insur which I have done today. Due to the long waits I opted for the callback, well don't bother doing that, because they do call back with I-2 rings when you answer the call ends this has happened 6 times in the last hour. Now I am just holding on.
I was informed on the last call (3 weeks ago), that my claim was being processed. Today after waiting online for 25 minutes I needed to be transferred to another d...Read more

We had a pipe burst in the lower wall of the kitchen. They would only repair what their assessor said was damaged. We had just recently had the house interior painted and a new lock in floor installed. So lucky there was enough boxes of the new floor installed still available for the kitchen otherwise they wouldn’t match the floor that flowed throughout the living rooms. Only replaced the kick boards and skirting in the kitchen but a year on we have gaps between outside kitchen cabinets and side drawers. Their assessor was wrong with the amount...Read more

Made original claim on 16/10 - floorboard damage. Organised plumber (at own cost) to inspect pipes in case they were leaking and found them not to be.
2 x consultants sent out, neither of which were floor specialists (which they stated in their reports). Both were making factually incorrect statements that could not have been the cause of the damage Claim was rejected in December.
I then escalated to Customer Relations team disputing the decision and was told to provide a report from a certified specialist as my own information wasn't enough.
S...Read more

Unethical bunch of thieves!!!

Made a claim after forgetting a pot full of food on the stove
It burned on "High" for an hour unattended
House was filled with thick, toxic smoke
Visible smoke has gone
But the house has strong toxic smoke fumes
Causing respiratory problems, carbon monoxide poisoning
Coughing incessantly
Wheezing...Read more

had very bad tenants from December 2018, took them to the tribunal which was ruled in our favour but they managed to request more time and in the end they malicously damaged our house before they left. I put a claim in with CommInsure in February 2019 and advised them how rottened and bad the rental house was left. After more than a week, they still didn't send their accessor out (Segdrick) and so the constant chasing after them on a weekly basis to move the claim process forward started. They promised to respond and never responded unless I ca...Read more

I reported storm damage on the 5th October and I had to go to a Commonwealth branch today to find out about my claim - clearly over the set 20 days. The assessor found a small piece of rust on the ground where my fence blew away. CommInsure stated if the rust had not been there my fence would not have blown away in the storm. It was the rust which caused the fence to be blown away - not the 100km hour plus winds which hit our suburb hard for a day. I wonder if all the other fences which blew away in the storm in my area had any rust? There was ...Read more

My Mother has been with them for over 13 + years, We had an accident with a cat knocking the tv down, when she tried to make a claim to get a new one, they said & I quote "We cant do that unless a stray cat came into the house & knocked it down" ,(So yes like ppl keep saying, they DO come up with any excuse to avoid paying you your own money back. My mum became visibly shaking with anger & hurt because she'd been paying them for years.. and got treated rather rudely.
When she finally cancelled with them, they had the audacity to send a lette...Read more

If I could give zero stars I would. This bank helped themselves to our credit card when we were CBA customers only - not even with Comminsure about 15 years ago and it took months and only an intervention from a bank manager to get our money back (not a small amount either) ever since then on and off I've been trying to get my elderly parents to get rid of this company....well this year after being with them for years and paying their over inflated insurance premiums in good faith my parents tried to submit a claim for water damage to a bathro...Read more