They were really great exactly when I need them
I was with com bank mortgage and was too busy with arranging other stuff so mortgage broker did actually sorted out com insurance for me.
You never value insurance until you really need in help. On Saturday night bunch of kids(I hope) smashed my front windows. Com bank emergency claim service has sent me emergency glazier within 40 minutes. That's faster and the guy made it safe and secure at 1 am during this winter. On Monday they replaced my glasses and that's it. All is sorted in smooth transition. They cared my safety above all. Thank you!
After sales service and telephone supporti would say absolutly 0 zero
My property was on fire on Christmas day 25/12/19 i had informed the insurance the same day. Since then moving from hotel to hotel with a 85 y.o father with serious medical condition especially with covid 19 around and my father has risk factors,i have informed so many time comminuree no reply.
Worst insurer & horrid communication.
I have been a commonwealth customer for close to a decade & the first insurance claim I ever made was denied. I was completely happy to accept the denial; but have requested for the assessors report to be sent out to me more than ample times with nothing to be received. Clearly this shows me that the insurer is hiding something. Totally agree with the many customers below who say, that they will find any way not to pay! Can’t wait to move on to a reputable Insurer who won’t play games with me.
My boundary fence blew down 6 weeks ago and I’m still waiting for my claim to settle. Missed appointments poor communication and virtually impossible to speak to someone who can make a decision. Comminsure use third party Claim Central who in turn use contractors to do all their legwork leading to a very lengthy convoluted process. In comparison with my neighbor, who I share the fence with, are with Alliance and got paid out in 2 weeks. When this debacle is over, definitely switching to Alliance insurance.
I would give 0 star
We had a disastrous experience dealing with their insurance team. Communication is non existing. Staff is extremely incompetent.
When our claim finally accepted, they ask us to prepare roof materials beforehand so that the repair can start.
this is ridiculous, our roof is damaged so we lodge a claim, then basically what they are saying is that "get all the building materials ready then we will come to repair"
This is not insurance
contents insurance -
very disappointing with the policy,
The policy i though l had purchase was home package.
only to find out that l did not tick the accidental damage box . i had a water leak and the floor was damaged , this is not covered as its an accident .
The claim took 4 weeks that was ok although they could have said they would not cover the claim. wasted my time . I have been a customer of 22 years. Big Rip off
- Verified customer
Paid for the insurance for events like these, denied on a small technicality
I was originally recommended the policy as part of an investment homeloan in order to safeguard my investment and I've paid for it faithfully for the better part of a near decade.
I made my first claim for water leakage which I was fairly confident was covered by the policy in May 2020. the water leakage should have been covered under the escape of liquids clause which somehow magically applied to toilets, but not showers.
I feel my claim was reasonable and felt that there was a reasonable assumption a water leak which damaged the structure ...of the house would be covered. To be honest with anyone I really felt that Comminsure didn't go out of their way to make anything easier for me, considering my personal income and rental income were impacted by the COVID pandemic. Just goes to show these guys will throw you under the bus the first chance they get!
Rip off and awful home and content insurance
We have been loyal customers for 40 years with Commonwealth bank and 20 years with their home and content insurance. We didn't know how bad they were till we had to lodge our 1st claim ever with them on the 04/04/2020. There was a big storm and part of our ceiling started to leak due heavy rain. They sent 2 different people to come and assess the damages. We waited more than 20 business days for an answer and when we decided to chase them all they say was that our claim was denied because the damage is considered "maintenance". I think it's ri...diculous to not inform us of their stupid decision to start with and instead we had to chase them. If I knew that they were performing so badly and that we were not the only one in this situation, I would have cancelled my home and content insurance a loooong time ago. Saying that, I am taking my money somewhere else and won't renew with them ever again. I DO NOT recommend Commonwealth Home and Content insurance to anyone.
Please read very carefully before entrustimg your most valuable asset to this firm
Zero stars if i could. We have never made a claim in our entire lives for home insurance. With the collapse of our rear perogola due to the very heavy rain and floodins in Febraury ( it was hanging and could have killed someone). The assor came and said somebody would prop it till the insurance went through. 3 to 4 Months went by and they delcined .I will dispute this with insurance ombudsman and all legal avenues. And yes we have immediatley left this firm for good and re insured with another more reputable insurer
Automatic payment came out a year after I signed up and I couldn’t believe it. Not only had the price gone up but they didn’t even ask me just took $1465 out. I mean If i was an old person this is just right out theft. When I called them they said the letter sent out a month before was basically do nothing and we will continue withdrawing. Well I read it and thought do nothing because I have decided upon another company. This company is Crooks.
Communication is non existent- and still waiting...
I have been a customer for 20 years, never lodged a claim until 2 weeks ago after a storm with winds of excess of 120kmph caused severe damage to our house. Claim lodged immediately. Damaged assessed 2 days later. 2 weeks later, no updates, no one answering emails or calls. I can’t go to branch as an at work during bank hours. Disgraceful customer service and I still don’t know the decision on my claim!!
So it’s been another 3 weeks since my first review. Still no contact made by CI. I have had to initiate every contact. Every email I h...ave sent to myclaim@cba has gone unanswered. Only 2 times have my calls been answered. Both times started with an apology, followed by excuse. First Call, I was assured I would be contacted within a week. 8 days later, after no contact, I finally got thru again. This time I simply refused to be put on hold, call back, wait to be called back etc. I discussed my issue and thankfully the rep had the sense to talk to her supervisor. After I pointed out that due to the damage to my house (smashed windows, destroyed patio from major storm) it was no longer secure and safe and that CI would be liable for any further damage or break ins due to they not having the make safe done or repairs rendered. Within a minute, they agreed to pay for window replacement. I stayed on the line, emailed quote from glazier and told them to email me their decision ASAP, before the call was ended. They did do this and the money for window replacement was in my account next day. However, they have still not given me an answer about repairs to the patio. It is now 6 weeks since claim lodgement. Moral of story I guess is once you get hold of them, didn’t hang up until you get a solution!!
Comminsure let us down
We had been former staff in the eighties and do had insurance with them since 1979.
We never claimed, not even once.
Then in 2013 we had a windstorm. Our house and land was even shown on CBN News in the USA. It was devastating and our place was devastated. We had 50 trees fall down on our 20 acre block.
Comminsure sent out Cunnynghame and Lindsay assessors.
From the start they worked out how not to pay.
And they didn't pay.
My T1 diabetic husband ended up in intensive care for two weeks.
Feel very betrayed by the Commonwealth bank. After we were loyal to them for Over 30 years.
What a pack of mongrels
Shocking customer service, claims process and poor cover
In the past 18 months I've had to make a total of two portable valuables claims. Each time the service was terrible and they made it much more difficult than it had to be. My most recent claim was for a pair of sunglasses that were snapped when I moved house. I've spent over a month in and out of phone calls and emails, it makes the cover almost not worth it. The settlement they offered, after I provided all the required documents, was 1/3 of the value, based on the price of a SECOND HAND PAIR from a consignment shop online. Absolutely unaccept...able. The settlement no where near covers the liability incurred which is what they should do. I even provided them with my original receipt three time the price of the offer, and a written letter from the designer label stating the current replacement cost. After much back and forth, they agreed to pay my original purchase price but it was an extremely difficult process and it shouldn't have been that way. To be honest, quite disappointing.
Terrible **looters*slow as hell
They are happy to take your money for years but when it comes to claim in unfortunate situation bad luck.wait for months before they actually workout what they will do.Its a group of lost people who do not know what they are doing.They makes you wait for months and look for any possible reason to refuse the claim
Please don't join commonwealth bank home insurance
Sydney February 2020 the-freak-thunderstorm,They-looked-for-any little excuse not to pay out-my-$1000 claim. I feel like they have lied to me and tricked me, I am so upset. please change insurance companies
Tight fisted crooks pure and simple.
After many years of paying CommInsure for home and contents insurance we needed help to repair storm damage to the pool surrounds. Thousands paid into CommInsure and not a single cent paid back when you need it most. Do yourself a favour and save your cash, pay into these crooks and you will regret it. It is a travesty when your policy shows you are covered until you need their help then you are on your own. Quick to take your money, quicker to refuse your claim. Can’t even say look elsewhere as in my experience they are all the same. Just read...the other reviews, real people, real scenarios and all treat the same. CommInsure have a well rehearsed refusals policy that is far superior to their ability to help their paying clients. You have been warned.
would not recommend comminsure for any claims - absolute nightmare with a small claim - 1st wanted quotes on repairs from tradies to fix problem - then it wasnt to their liking - so on 1 occasion 1 hour on the phone waiting , another 2 hours and 10 minutes to then get told they want their own builder to look at house - this is 1 month after the problem happened. over the last 2 weeks told builder to look at soon - today last straw - now builder cannot give accurate time to look at house. 12k premiums per year over the last 7- 8 years with 1 really small claim and they cannot even contact me properly to sort a minor claim. hopeless...
Please do not waste your money on an insurance that will not pay you in time of need! They have horrible customer service, you have to constantly contact them to follow up on their progress with your claim and they look for any reason to deny your claim. As a result of the previous heavy storms and rain we had, my ceiling in my kitchen has collapsed. I have a new born in the house and I'm a single mum. It took them 3 days to get someone to my property to do a 'make safe'! This only happened because I called them multiple times requesting someon...e to come out. I had people in and out of my house on a number of occasions because they didn't do the 'make safe properly' (they didn't put a tarp on my roof which was essentially is where the rain was coming in from). After almost 20 days they call me to say that they are denying my claim due to a maintance error from my end, which is not what the assessor had told me when he was on my property! Bottom line don't bother with Commonwealth Insurance!
The worst insurance ever
We got broken into a couple of years back, and the way we were treated made us feel like we had orchestrated the whole thing. I was 26 week pregnant at the time and going through a high risk pregnancy. CommInsure made our life hell! Literally ! Started investigating us and uplifting up personal life for no reason. My husband and I had never ever made a claim, we are hard working honest people. I ended up giving birth at 32 weeks and in the end my ob instructed to winthdraw they claim because of what we were going through and focus on our baby and open it back up once our lives settled down again. But after suffering from severe anxiety and depression I couldn’t bring myself to deal with it again. Disgusting and inhuman level of service
Disgustingly greedy, unethical, money-grabbing
We took out a home loan with Commbank and wanted to make sure we got the best insurance cover so we went ahead and signed up with Comminsure. Two years later and we discovered damage and mould to one of the bedrooms and the bathroom. We contacted them the next day to lodge a claim and after a lengthy process with appalling communication, total disregard for customers (treating us like we've tried to hide or patch up the cause even though we have no idea what even caused the mould let alone WHAT to patch up) and sending in their paid henchmen (C...onstuct Building Services and Sedgwick) to make an assessment, which are distastefully biased and are clearly looking for any reason to not cover us, even proposing multiple opinions and conclusions that are inconsistent with each other but are funnily enough, still in Comminsure's favour. These unscrupulous tradespeople have no integrity and have shown absolutely no empathy to the everyday people they are harming. Comminsure have shown us how much of a scam their insurance policies are and they use their power and affiliations to steal from honest hardworking Australian families.
Questions & Answers
Noticed wet beside our bathroom. Thought was just the shower basin leaking so thought no point claiming and time to rip out en suite. Husband just taking off tiles and copper pipe has a drip com ing from it and the wood structure of the wall is saturated and rotten! Cam we claim on buildings insurance?
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