1 photo
Commonwealth Bank Home Insurance

Commonwealth Bank Home Insurance

1.2 from 316 reviews · View Statistics
See the Best Home and Contents Insurance in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for Commonwealth Bank? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Value for Money
    1.4 (91)
  • Transparency
    1.3 (82)
  • Customer Service
    1.3 (94)
  • Claim Resolution Time
    • <1 week (6)
    • 1-2 weeks (2)
    • 2-4 weeks (8)
    • 1-2 months (22)
    • 3+ months (31)
  • Claim ApprovedYes (17) · No (49)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Sudi
Sudisydney
  • 2 reviews

Worst ever customer service

published

They are really not responsive when you need them most ! I needed a currency certificate but it took long time in a queue to get the answer ( not successful after waiting 2 hours) .I'm so frustrated and desperate ! :(
God knows how would it be if I wanted to claim as I found no one responsive !

Incentivised Review No
Coverage TypeHome Only
Anh L.
Anh L.Sydney, NSW
  • 2 reviews
  • 1 like

Please stay away from Comminsure

published
Incentivised Review No
Coverage TypeContents Only
Kel
KelPerth, WA
  • 2 reviews
  • 1 like

No response, no contact, no idea what's happening with my claim

published
Value for Money
Transparency
Home and Contents Insurance

Find out how Commonwealth Bank Home Insurance compares to other Home and Contents Insurance

Know better, choose better.

Compare all
Baya
BayaGreater Melbourne (Inner), VIC

Terrible Claim Experience. Stay Away!

published

I have been with CommInsure Home for three years and made my first claim. I made a claim for a leaking roof on Feb 2021. They had dragged it for about 5 months saying they have been waiting for some policy documents. The worst part is they have never called me to advise the progress. I had to make several phone calls to follow up - with no clear update on the progress. At the end, they said (I also called this time), they don't cover the claim because it is a building defect. It has taken them 5 months to reach decision; this should have taken only few days. They wasted my time and energy when I could have it repaired before it caused further damage. I am switching to another insurance.

Value for Money
Transparency
Barbel grant
Barbel grantSouth East Queensland, QLD

Dont go with them, I repeat, DONT.

published

They dont mind taken Money of you but when it comes to a Claim, they are very quick to refuse it. I had nothing but bad experience with them, not only once what was a Life Insurance and I paid for years only to be told when I turned 65 the Policy no longer is in place now. What a waste of money.

Transparency
Customer Service

Related Articles

Previous

Best Super Funds in 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
best-super-funds-in-2020

Best Credit Cards in 2020!

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
best-credit-cards-in-2020

What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next
DTX
DTXSydney, NSW

Rediculous claim process

published
Value for Money
Transparency
Simon
Simon
  • 2 reviews
  • 4 likes

Stay away from CBA insurance, seriously CBA should close the insurance department it totally destroy your reputation !!!

published
  • Thumbnail
Value for Money
Transparency

Very disappointed in an institution I believed in

published

The online claims, no response.
Call centre confirmed what I needed to do.
Attended
4 emails unanswered.
Multiple hours in hold. I’m up to 1.5 hours as I write this text.
I’m done. Exiting quick smart after I finally get some recognition of this claim. Taking home loans and other policies elsewhere out of principle

  • Thumbnail
Value for Money
Transparency
JB
JB
  • 2 reviews
  • 2 likes

DO NOT INSURE WITH COMMINSURE!

published

I made a claim in March as we had storm damage. June 23rd and 3 phone calls later. Finally got told the claim was denied due to flashing! Since when does rain run up the valley to leak in the pitch of the roof? I have to pay for another assessor as the previous one has no idea and pointed out a totally different area to the leak. After 30 years CommInsure I am going elsewhere never to return. You have lost my business and ultimately 1000’s of others. Save your money and go somewhere else and the heartache. Their only goal is to deny your claim.

Value for Money
Transparency
Home and Contents Insurance

Find out how Commonwealth Bank Home Insurance compares to other Home and Contents Insurance

Know better, choose better.

Compare all
Rachel W.
Rachel W.Gippsland, VIC
  • 2 reviews
  • 1 like

Don’t use this company!!! Very bad experience

published

Written on behalf of my parents two separate houses both same insurance company.

Comminsure has been horrible to deal with. A week on from a major flood with houses unliveable and still no word.. they have lost everything and we have had no assistance from this company.

Would not recommend them at all!!!

Incentivised Review No
Coverage TypeHome & Contents
G DL
G DLSouth East Queensland, QLD

Flooding vs hydrostatic pressure

published

March 2021 major storm event on the GC. Flooded the rear patio and uplifted the in-ground spa. What comes first Flooding or hydrostatic pressure? My argument is that the flooding that caused the uplift first not the other way around.
My initial claim was rejected. I took it to the next level which they now conceded there was a flooding issue and proposed 50/50 payout for the rectification work.
I am declining this offer based on my principles and will take this further up the chain for an amount less than $5k to fix.
I have waisted over $150k with Cominsure over so many years and this is absolutely appalling.
I am deeply disappointed with the assessors in an endeavour to appease the share holders for any loses.

Value for Money
Transparency

Don't do it to yourself - Avoid

published

After the recent unprecedented storms, I have water damage to my house. Nearly 2 months have passed since my claim was lodged. My claim was handled bey a third party. After a parade of people including those who "patched" the roof with silicone, assessors which found the repair work etc. communication ground to a halt. I had the privilege of waiting in line for nearly an hour only to be fed an excuse to deny my claim. This is not an insurance policy - is it a sponsorship to a bank. I am taking by business elsewhere. It is a shame I can't give lower than one star

Value for Money
Transparency
shaunms
shaunmsHunter Region, NSW
  • 19 reviews
  • 8 likes

Still waiting on the phone

published
Value for Money
Customer Service
shaunms
shaunms
Mr Tran
Mr Tran
  • 2 reviews
  • 21 likes

Very poor - Avoid

published

Very long wait times on the phone, never claimed before - they will ring and ask you if you have claimed before ! In time of need - when my house was leaking, came and put a tarp over the top - then took about 2 months to make a decision - only to reject your claim. Defintely one to steer clear of in my opinion.

Value for Money
Transparency
stefan
stefanGreater Melbourne (Outer), VIC
  • 5 reviews
  • 3 likes

I.m just about to sign up

published

After reading these reviews, I.m thinking of taking all my affairs out of cba....are they all true? I hope not,as I've been a bank customer since 1967 or 66....waiting for goodcreview

Value for Money
Transparency
Home and Contents Insurance

Find out how Commonwealth Bank Home Insurance compares to other Home and Contents Insurance

Know better, choose better.

Compare all
Read more reviews - page 2

Questions & Answers

Onii c.
Onii c.asked

do i need to let the bank know i have solar panel

1 answer
Policy Holder
Policy Holder

You should check the pds of the insurance policy that you have. Generally solar panels will be covered by your home insurance policy. If you have just installed solar panels, you may need to contact your insurer and increase the sum insured

Em C.
Em C.asked

Are plumbing leaks, steerage leaks covered?

No answers
James M.
James M.asked

if i am making a claim am i entitled to see the scope of works and the money value

1 answer
Nicole
Nicole

Sorry James, I didn’t quiet understand what you are saying?

See all Commonwealth Bank Home Insurance questions

Get an answer from our members

Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Home and Contents and Landlord
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.