I don't know wear to start
Had water damage due to a storm to my alfresco roof and inside of house. Alfresco roof has been repaired but not plaster damage inside of house
CBA says it's not due to storm
There assessor has said it's structural and not due to storm
We had a independent report done and said it is water damage from storm
Can't believe what this company has put us through it's been 10 months. I paid my access signed the contract of repairs and didn't deliver
We will be going to current affairs with this . Can't believe such a big company has such a poor rating and how they get away with it.

Had a leak from roof with water damage to ceiling, had roof restored 7 years ago claim was rejected due to silicone under one tile from before roof restoration, have been with this insurance for many years, not any more, a rip off. Don't go there !

Submitted a claim to fix some plaster damaged by water leak from balcony which has since been attended to. Rejected claim totally. Same thing happened 10 years ago and we were covered by another insurance. Regret we ever changed! Most other companies fix the result of leaks. Hopeless. Will be leaving them ASAP.

I always thought people come to product review just to complain - until i realise I should be checking on what type of complaints. If you notice CommInsure reviews, most of the comments are about them rejecting claims un-necessarily, whilst at other insurers its more about premium increases.

Trust me, you would take premium increase over claim rejections any day. Like others, we had a roof leak during a Storm. We only moved into this house 6 months ago and its a 10 year old house with newish roof. CBA still rejected the claim.

The key probl...

A friend recently managed to hit my retaining wall with her car, and put through a claim through her insurance. RACV has promptly approved her claim. RACV also told my friend that I have to put a claim through Comminsure for the wall repair and forward the bill to RACV. This wasn’t suppose to have any impact on my insurance rating. Guess what Comminsure wanted me to pay not only an excess, but also informed me that this claim will affect my claim rating. Honestly, no interest in helping their customer. Comminsure stated that it’s their standard...

I made a claim on a room in 2019 that has been delayed due to storms .
The Group sent out to access were very promising and I believed the room would be covered by Comminsure.
Comminsure knocked us back because the roof was not on the right pitch so during storms the water was getting in the roof and pooling and caused damage that wasn't noticeable until after some time.In November 2020 I got in contacted with another builder to get a quote on fixing the damage,He advised me to claim it on insurance and said that I can't claim the cause being t...

We just got our annual renewal and for the 3rd year in a row the premium has gone up a ridiculous amount .. this year .. 27% .. when I call, I get a garbage story about re-assessing risks and ratings in my street and area blah blah ... when I challenge the data they refuse to disclose it and then ask me if they can reduce my premium by raising my excess, so for giggles I say "lets have a look" .. so they take the excess from $300 to $500 and amazingly my premium went down by the exact same amount...... CommBank should start being embarrassed ov...

I purchased home&contents from Commbank due to convenience and at that time good values (3 years ago). I recently had storm damage to my roof and put in a claim. It was assessed properly, but then no response. The damage was limited, but would allow rainwater into the roof causing more damage. As I did not hear from the company, I had it fixed myself (for less than the excess). Almost 2 months later the report came back that I would need to pay the full excess and then they would arrange for the repair.
The premium increases were in the order of 10% per year without good reason

had a burnt out motor that caused irreplaceable damage to a roller door.
Their take after 20 days of no contact? door damaged itself and took the motor with it.

Why was that their take? because while I'm covered for a burnt out motor, I'm not covered for general wear and tear. They bend the rules to suit themselves, stay clear whatever you do. If you have no camera proof of cause they will do whatever they can to dismiss, your word means nothing.

Had building insurance with CommInsure for many years and not had to make a claim until now. Had some damage from a fridge leak to timber floors. Understandably they sent an assessor out. Didn’t like the answer the assessor gave them but waited 10 business days after receiving the assessor’s report before advising they had internally assessed the cost at a lower figure and wanted another assessor to come out. Other assessor came out eventually ( hard to get an appointment due to storm damage claims) and then eventually rang us to ask us to comp...

Insured with Comminsure for Home only. Paid for the policy for two years however during storms this winter a box gutter broke and water came in to the house. CBA allege that the storm didn't cause the water ingress. I point out that before the storm there wasn't any water ingress. They send an assessor who turns up without a ladder to inspect the box gutter. I lend him my ladder and after inspection he says he expects the claim will be honored. A week later another assessor turns up to over rule the first assessor. I would not trust this company to pay anyone and you may note that most of the good reviews are from years ago

Quite pricey insurance. The product I had with CBA was for $1.1M with very less cover and it has now costed me less than than with Seniors Insurance with insured amount of $1.5M

stay away from CBA is all I can say due to substandard experience

I have been with cba for over 8 years now, never once did i make any claim (cause it was never required). Last month and the following forthnights due to all those stormy and damaging winds caused damages to my house. So i put in a claim with comminsure to get it repaired, instead of doing the real work which is fixing the customers issue they started looking for all type of excuses not to pass the claim.

Today a comminsure agent called me saying we have rejected your claim as the issue is caused due to improper work carried out during constr...

Roof and ceiling leak from a storm December 2019..... Just took me a while to post on product review.
Replaced my ceiling, ceiling vats, painted all ceilings and walls that were affected. Fixed roof and replaced my whirly bird.
Appointed builders were Patterson builders, amazing!
Professional, courteous, timely.
Recommendation 100%

Unfortunately, there is no option as zero star, one star just too much for them, my first claim was about my bore water pump broke, I was just bought the house then, they were asking me ridiculous requests, then they rejected my claim because I couldn't prove that the pump was working for more than ten years.

Second claim was that I had water leak because of a storm, they have even denied there was a storm (like if the storm was on house only), then they came up with silly reason, they said my solar system (which is on different side of my hou...

When we buy insurance, our least expectation is the insurance company supports us and our family, not leaving us alone with our problems. We pay insurance sometimes for several decades without claiming any request. But if once in a blue moon, we have an issue, we need to have a feeling that the insurance company will support us.
I bought home insurance from Commonwealth Bank Home Insurance for our new home. One day the wind speed was over 50km, and unfortunately, the garage ceiling plasterboard collapsed. I called the insurance company to come...

Been with them for 32 years made 1 claim of shower leak and it’s took 11 months for them to hand the bathroom back.
The whole experience was just horrible.
rang comminsure several times regarding all the issues and why it was taking so long but they were no helpful at all.
Builder and cba were not taking ownership for and thing.It was like a big joke to them and they did not care at all. If it takes them nearly 11 months just for a small claim god help people with bigger claims.
It takes 24hrs for a reply after any phone call taken. And then no one knows what they are doing.

Please before you purchase do your research they are the most expensive insurance provider and absolutely rubbish.
A very very stressful experience.

I have been with Commonwealth for some time and now just requested multiple times to change details of policy and promised me to provide the certificate of currency multiple times yet no response. This is even after 4 separate calls

An agent even apparently blaming their system that it was not working and promised he will call back within the same day yet again no call back.

I have to call back again and the same story and told me me someone will be calling me. I declined and told me them I don't trust them that they will call me because of...

Switched to Comminsure a couple of years ago for home and contents insurance, and renewal arrived the other day. Went online to compare premium they quoted me (an existing customer) with premium quoted for a new customer (with exactly the same details), and new customer would get exactly same policy nearly $200 cheaper per annum. Phoned them to discuss. Because we made a small claim ($750 paid, half what we claimed) for food loss during the bushfires, our policy goes up $200 per year - apparently forever!!!! Serious??? Yes, that is how it works with CommInsure, and I am now looking for another insurer. Suggest you do also.

I have been with this insurance for several years without any claim. I recently got my TV accidentally damaged by my boy (2.5 years old). I made a claiming form and then received a letter to increase my monthly fee. I think that is the way they get my money monthly and pay back to me when I have an accident. However, I just received a phone call from them that they don't pay for accidentally damaged claiming. Why do the insurance not pay for for accident damage and why do they just want to get more and more money from clients, but don't want to...