Commonwealth Bank Home Insurance

After 20yrs of comminsure we sold our house and purchased another one but due to bushfires comminsure refused to offer insurance on the new home. NRMA insured the property within an hour.

Our policy has more than doubled. Your call center people are saying our property is a farm and we are in a flood zone. Our council report says we are residential and are not in a flood zone. This policy has been in place for several years. We will take all our business elsewhere including our home and investment portfolio .

Very bad experience, too much discussion on the claim and still offering 200$ For worth of 2000$ items..and took me 5 months , trying to ripoff. Very fake .
Suggestion, never go with comminsure..

The worst to deal with when making a claim. 45 mins hold time. Over 1 month to hear back about our claim only to want more documents and jump through hoops. No help at all in a very stressful time. Landlords insurance what a joke, I got nothing back and thousands of dollars of damage.

I am in the process of claiming home insurance.. each time I have rang I have been on hold for over 1 hour. Then explain my case and get transferred again.. and again sit on hold

Worst insurance company to deal with.They look for any lame excuse to refuse the claim.Too slow process and ridiculous customer service.There accesor s reports always favour them (of course because they are paying for them) No honesty at all.Bunch of selfish and rude employees and company

Have been with CommInsure for 12 years have made a few minor claims no problem, but had some minor storm damage got it inspected decided not to worry about and was then told it was lack of maintenance so no cover anyway because some leaves were blocking a drain but what if the storm blew them in their no response. Am going else where.

These guys are a disgrace been with them for 17yrs and the 1st time I made a claim it
Got denied to a lame excuse they just take your money beware if you are thinking of home insurance.

I have a pipe leaking and the insurance assessment took over 4 months and rejected it in the end with some irrelevant and ridiculous reasons. The assessment report doesn't even include any photos mentioned in the report. Very very bad experience. They have also increased the fee from 70/month to 92 in 2 years time.

I have been with comminsure for number of years for building and contents.
Put my claims for aircons and floor repairs. It took so many months and comm insure is not willing to pay for the claims worth of approximately $8K for silly reasons. Total rip off and fraudulent.

I tried to claim my apple 6plus phone through comminsure they said i have to pay 500 dollars excess, the phone is not even worth 500 dollars. I'm going to change the company soon. Can anyone suggest a better one.

I have or shall I say had home content insurance with the commonwealth bank for close to two years,,i accidentally broke one of my chineses emperor statutes, so i made a claim and guess what surprise surprise my claim was rejected because the statue does not fall under contents WHAT!!! But they were very happy to take my money every month...never again ...shame shame commonwealth bank choke on the claim...

Monthly instalments have increased from $62 in 2017 to $87 in 2018 and just received a renewal for $118. Just cancelled the policy. That’s ludicrous. An increase of more than 50% in 2 years.

As a customer I have been with Comm bank for 10 years and took Home and contents Insurance 4 years back along with Housing loan I am with Zero claims but still they increased my premium to $1400 from $1027. I have called the customer service and the guy said there will be an increase of 6% every year which I agreed but he was not able to justify why there is an increase of $373 from last year. I have cancelled the policy and moved to Woolworths at a cheaper cost saving almost $560