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Commonwealth Bank Travel Insurance - Credit / Debit Card Insurances (Platinum & Diamond Cards)

Commonwealth Bank Travel Insurance - Credit / Debit Card Insurances (Platinum & Diamond Cards)

1.0 from 1 review

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  • 47 reviews
  • Verified customer

Absolutely Useless Policy


Phone was stolen with cash inside the wallet, whilst the phone on table with arm touching it. Provided evidence of the fact of the withdrawal amount as they requested this. Came back with a response stating that the cash must have been on my physically and denied cash aspect of claim.

The phone they only compensate for purchase price and not the rrp. Makes it difficult when the phone was a one off sale or a gift as they only give the purchase price. Never again!

Value for Money
Customer Service
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time3+ months
Claim ApprovedNo
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Questions & Answers



How much do I have to spend on travel to get the free insurance?

1 answer

If you are a CommBank customer and have the right level of Visa credit card membership then its free.

Just log onto CommBank travel insurance, apply for it, and its issued free.

However... I have found (unfortunately) the issuing insurance underwriters (Covermore) makes you jump through endless hoops in order the claim.

I think CommBank are trying to do the right thing, its the underwriter that is my concern as my claim has been rejected.

Alternatively, if you have an AMEX credit card, then any travel booked with Amex that is over $1,000 automatically includes travel insurance.

I highly recommend you inquire into each PDS, however these are my well travelled experiences.

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