Close your CBA account and go elsewhere
A Royal Commission has not deterred this company from selling dud policies. Travel Insurance taken out 5 months before pandemic was useless and not worth a cent. Claim denied so now out of pocket thousands. Only way to talk to this bank is to leave and go elsewhere. Been with them for life but when you lose so much money in one hit due to dud insurance agreements, go elsewhere. Policy taken out in good faith well before pandemic means nothing.
I'm impressed by how smooth the handling of my claim was!
I lost my $2000 phone whilst travelling, and when I came back I made a claim. Although the police report was in another language, and the ink was very light among other details that insurances might argue about, still my claim was approved without any questions or arguments in the predefined timeframe, despite being in the middle of the coronavirus crises. I think I'm going to stick with them for good.
Government travel ban, worldwide pandemic, doctors reccomendation for safety of pregnant wife= NO CLAIM
My wife is pregnant. Australia has travel restrictions. The world is literally on lockdown due to this virus. Our obstetrician provided us a letter stating my wife is unable to fly. Commbank has requested that they are unable to provide insurance cover unless our doctor admits my wife into hospital and discharges her We are now paying to visit the Obstetrician to have an additional form completed on our behalf, obviously spending money is the only way to recoup your money. As mentioned in other reviews here, it seems like the pandemic, governme...nt travel bans, the safety of my unborn child and pregnant wife are not valid enough reasons to process our claim. We needed a holiday break, not more anxiety for a trip we paid for and not had the opportunity to enjoy. Shame on you CBA
Pointless, not real insurance
Just finished going through the process of attempting to claim for items stolen from a hire car. Basically so many wriggle words in the PDS that almost nothing was covered, got a $5 approved reimbursement.. pathetic.
Another bank deception
Been a member of the Com bank for 40 years, and after they recommended their credit card travel insurance,then to find out afterwards that it doesn’t cover the Coronavirus.I felt that the bank has continued on there misleading ways.BUYER BEWARE.Considering I activated the policy six months ago,before paying $27,000 for our holiday.
Thanks for nothing
After choosing this card insurance, thinking that it was a reward for being good customers for decades I have just found out like many others that it is useless now with the corona virus problem. If I read the small print correctly, you go OS get sick and they can relate this to the virus you are wiped. If you hear of problems in the media and go you are wiped. This also applies if the Government gives a warning and you go. Also we paid nearly a $1000 extra to cover any pre-existing conditions, I wonder if they will refund us this? I thought all policies were supposed to be transparent and easily understood by the average person.
Never again will I use this service. PS I think we are covered for werewolf bite but will check the fine print.
Absolutely useless - don’t use it
Activated the policy prior to Corvid-19 outbreak. Policy does not cover medical claims or disruption to travel (if I go and am affected by the virus) or cancellation (if I don’t) ... I also note that the cover doesn’t include loss of ‘valuables’ ... which makes me wonder what they actually do cover ... I’m still going on holidays, will manage the risks (having done the research on Japan they’re relatively minor) and will cancel all CBA accounts when I get back (including affiliated banks) and encourage as many others of my friends and family to do the same.
The card and free insurance you should avoid.
I have a Diamond credit card that comes with free travel insurance. CBA promoted the card as a premium card from CBA for the customers. However that is not true. This free insurance is designed to avoid the payments. The first time ever I had an medical issue and had to cancel the trip two months before travel, and made a claim for Airline tickets . CBA rejected the claim for existing medical conditions even I am not claiming for medical expense. There are many unfairs and non-sense T&Cs in the PDS of the free insurance compare to CBA paid ins...urance. I also lost a chance to get credit from Airline because of slow process of the claim I placed. There are many other better credit cards with no or low annual fees that offers free travel insurance on the market. I would have better travel insurance if I didn't have the Diamond card. When I complain about the result, they ask me to send an review requesting email as it states on "Claim decline letter", but no reply for my three emails and my claim status on CBA web site was already "Finalized". I feels like bought a good looking premium car with cheap interior. CBA should stops this kind of Credit card promotions with unfair free insurance. I am going to cancel my personal Diamond Credit card and Business platinum credit card.
Honoured 100% of my claim without debate
While others have criticised this insurance, I only have high praise. I travel frequently and always read the PDS carefully whenever I purchase insurance. This time I took the free travel insurance as it offered everything we needed. When my father sadly died requiring a sudden return from our trip the call centre staff were sympathetic and helpful. Yes you have to book and pay your own way home, but I expected that, and yes the claim form is a little arduous to complete, but they did not dispute any of my expenses and paid promptly once the death certificate was provided. If you read the PDS and it has what you need then I highly recommend this travel insurance.
Zero zero zero star...Don't use commbank's travel insurance "Covermore by Zurich Australia
I recently went OS on a family holiday and used CommBanks Travel Insurance provider Covermore.
Covermore is a Zurich Australia underwritten company.
We, unfortunately, had items stolen from our checked in Qantas luggage on our return trip. Upon lodging a claim, Covermore handed me a list of hoops to jump through in order to review/deny my claim. I obliged and jumped through the time-consuming hoops.
After a lengthy Covermore delay, I called to find out what was happening with my claim. The following day, it was declined. Covermore clai...med the airline is responsible for items/luggage that has been checked in. The airline, states items such as electronics are not covered by the airline's luggage insurance and Covermore should be supporting the claim.
Absolutely Useless Policy
Phone was stolen with cash inside the wallet, whilst the phone on table with arm touching it. Provided evidence of the fact of the withdrawal amount as they requested this. Came back with a response stating that the cash must have been on my physically and denied cash aspect of claim.
The phone they only compensate for purchase price and not the rrp. Makes it difficult when the phone was a one off sale or a gift as they only give the purchase price. Never again!
- Travel Insurance - Credit / Debit Card Insurances
- Verified customer
Google is considered a '3rd party provider' (so no compensation)
When I lost my flight ticket due to no fault of my own (the airline, WOW air, shut down overnight with no warning and no compensation for customers) I called the Commbank Insurance people. They told me that Google is considered a 3rd party provider, so they could not refund my ticket. They said this was written on page 46 of their booklet. This seems like a good way of getting out of paying insurance to customers. Nobody reads 46 pages of an insurance policy, let alone 1 page, and Google is probably the go-to provider for 9 out of 10 people, so to call it a 3rd party provider is not appropriate. They are the main provider. This is not reasonable. I'm disappointed with this insurance policy.
- Travel Insurance - Comprehensive Plan (Single Trip)
- Verified customer
Thankful for them..
It was easy to buy the insurance as it was online. I compared two quotes and they're the cheapest - I know two is not much but it is almost half cheaper than the previous travel insurance that I bought that I didn't think much about it.
I was hospitalised overseas and when I called them, they offered to call me back instead so I won't be spending money on mobile phone credits. The hospital that I was on didn't accept insurance so I have to fork out cash but it was the hospital that I chose, so it was on me. But the insurance offered to get me t...
Never again CBA insurance!
Do not choose CBA Travel Insurance, It does not cover you properly, only cover your overseas medical assistance if it is fitt in the policy, but if you bring back any problems from overseas and it is cost you thousands of dollars after you back then they will not cover your expenses.
I will never use CBA Ti. again!
Also, the claim is horrible. It takes about 20 min to get someone to the phone to talk with.
The reviewer stated that an incentive was offered for this review
- 12 reviews
- 9 likes
'Free' but if you have to pay for expensive add-ons it's uncompetitive
I often ride motorcycles in Thailand. I can only get cover from this insurance if I pay extra and even then the cover is limited to small capacity motorcycles. I also rent cars occasionally and again I have to pay extra. So my 'free' cover is actually not free at all.
Plus I had major surgery a few years ago -- some travel insurance allows for this as a covered pre-existing medical condition, no problem, but Covermore wanted so much extra that it was better to buy a decent policy outright from another insurer.
I'm sure this policy works for ...
Worst free travel insurance..Don't trust them
CBA provides free travel insurance for their credit card holders. Also, they sell travel insurance.
The problem is that their free credit card travel insurance has many loophole to avoid any payment.
All CBA group travel insurance is offered by Covermore.
If you read their PDS, you will find their PDS is very inferior. Their PDS said mobile phone, tablet, laptops and any small electronic devices are NOT personal goods.
Therefore their free travel insurance doesn't cover any small electronic device.
I thin their insurance is only insurance which doesn't cover any mobile phone and tablet in Australia.
But, their paid travel insurance is different. Their PDS said mobile phone is personal goods.
It's strange policy.
Their phone operators are a bit curt
I just had a call to the claims line and the operator seemed as though she couldn't wait to get me off the phone. They answered almost immediately (which is a positive), but almost seemed like they have an incentive to keep the call short!
- Travel Insurance - Credit / Debit Card Insurances
- Verified customer
Very happy with free credit card insurance claim
I use the complimentary international travel insurance that comes with my credit card every time I travel. I put in for 2 claims this year for a bali trip that was cut short due to the earthquake. I found the process to be easy, great customer service and received full claim with no trouble and a speedy manner. Very impressed and will continue to use each time I travel.
Speedy Resolution of Claim.
We cancelled our trip to Lombok after the earthquakes. We submitted a claim for our return air fares. We included letters from the airlines proving that we did not take the flights.
Two days after the submission, we received a call to advise us that our claim was succesful.
A further two days and the correct amount of fund was deposited in our account.
We are very happy with this travel insurance and will continue to use the product.
- Travel Insurance
- Verified customer
Travelled to Austria last month and rented a car from Hertz for 3 weeks. Returned the car and Hertz representative gave me a receipt. On returning to Australia received an email saying they are charging us over 1200 euros for a couple of tiny scratches in the rear bumper. Do not know if they were there when we picked up car - they were so small we would not have noticed them if they were. Very annoyed with Hertz but they had my money.….
Rang Commbank insurance and spoke to their representative - she explained the claims process in simple terms...
Questions & Answers
We paid a deposit of $8000 (50% of cost of tour). This was for a 20-day tour of Russia and the Scandinavian countries commencing on 22 July 2020.
We have a Diamond Awards credit card which we use for all our travel insurance.
Because of the Coronavirus we will not be undertaking this trip this year.
Please advise if we are entitled to claim refund of deposit.
are flights covered
How do you get hold anyone to complain to ???I have tried but to no avail .
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.