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Commonwealth Bank Travel Insurance

Commonwealth Bank Travel Insurance

Credit / Debit Card Insurances, Comprehensive, Essentials, etc...
2.0 from 47 reviews

Reviews

(8)
(3)
(1)
(3)
(32)
  • Value for Money
    2.3 (9)
  • Transparency
    2.1 (7)
  • Customer Service
    2.4 (8)


Orestes

OrestesBrisbane

  • 4 reviews

The card and free insurance you should avoid.

published
Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim DateOctober 2019
Claim ApprovedNo
See all answers

Honoured 100% of my claim without debate

published

While others have criticised this insurance, I only have high praise. I travel frequently and always read the PDS carefully whenever I purchase insurance. This time I took the free travel insurance as it offered everything we needed. When my father sadly died requiring a sudden return from our trip the call centre staff were sympathetic and helpful. Yes you have to book and pay your own way home, but I expected that, and yes the claim form is a little arduous to complete, but they did not dispute any of my expenses and paid promptly once the death certificate was provided. If you read the PDS and it has what you need then I highly recommend this travel insurance.

Transparency
Customer Service
Value for Money
DestinationEurope, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimOther
Claim Resolution Time1-2 months
Claim DateOctober 2019
Claim ApprovedYes
Insurance Cover For:Adult
See all answers
Steve

SteveMelbourne

  • 2 reviews
  • 1 like

Zero zero zero star...Don't use commbank's travel insurance "Covermore by Zurich Australia

published
Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedNo
Insurance Cover For:Adult and Teenager
See all answers
Unhappy66

Unhappy66AU

  • 48 reviews

Absolutely Useless Policy

published

Phone was stolen with cash inside the wallet, whilst the phone on table with arm touching it. Provided evidence of the fact of the withdrawal amount as they requested this. Came back with a response stating that the cash must have been on my physically and denied cash aspect of claim.

The phone they only compensate for purchase price and not the rrp. Makes it difficult when the phone was a one off sale or a gift as they only give the purchase price. Never again!

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time3+ months
Claim ApprovedNo
See all answers

Google is considered a '3rd party provider' (so no compensation)

published

When I lost my flight ticket due to no fault of my own (the airline, WOW air, shut down overnight with no warning and no compensation for customers) I called the Commbank Insurance people. They told me that Google is considered a 3rd party provider, so they could not refund my ticket. They said this was written on page 46 of their booklet. This seems like a good way of getting out of paying insurance to customers. Nobody reads 46 pages of an insurance policy, let alone 1 page, and Google is probably the go-to provider for 9 out of 10 people, so to call it a 3rd party provider is not appropriate. They are the main provider. This is not reasonable. I'm disappointed with this insurance policy.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim DateAugust 2019
Claim ApprovedNo
Insurance Cover For:Adult
See all answers

Erskie

ErskieBrisbane

  • 10 reviews
  • 1 like

Thankful for them..

published
Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim DateJuly 2019
Claim ApprovedYes
Insurance Cover For:Adult and Child
See all answers

Steve

SteveMetropolitan Adelaide, SA

Never again CBA insurance!

published

Do not choose CBA Travel Insurance, It does not cover you properly, only cover your overseas medical assistance if it is fitt in the policy, but if you bring back any problems from overseas and it is cost you thousands of dollars after you back then they will not cover your expenses.
I will never use CBA Ti. again!
Also, the claim is horrible. It takes about 20 min to get someone to the phone to talk with.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover For:Adult
See all answers

The reviewer stated that an incentive was offered for this review


Consumer 123

Consumer 123Melbourne

  • 12 reviews

'Free' but if you have to pay for expensive add-ons it's uncompetitive

published
Value for Money
Claim MadeNo
Insurance Cover For:Senior
MJ K

MJ KAdelaide

  • 25 reviews

Worst free travel insurance..Don't trust them

published
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time<1 week
Claim ApprovedNo
Shaun

ShaunHobart, TAS

  • 2 reviews

Their phone operators are a bit curt

published

I just had a call to the claims line and the operator seemed as though she couldn't wait to get me off the phone. They answered almost immediately (which is a positive), but almost seemed like they have an incentive to keep the call short!

Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Adult
See all answers

Carly

CarlyPerth, WA

  • 2 reviews
  • 2 likes

Very happy with free credit card insurance claim

published

I use the complimentary international travel insurance that comes with my credit card every time I travel. I put in for 2 claims this year for a bali trip that was cut short due to the earthquake. I found the process to be easy, great customer service and received full claim with no trouble and a speedy manner. Very impressed and will continue to use each time I travel.

Insurance claim madeYes

Br00

Br00Sydney, NSW

  • 3 reviews

Speedy Resolution of Claim.

published

We cancelled our trip to Lombok after the earthquakes. We submitted a claim for our return air fares. We included letters from the airlines proving that we did not take the flights.
Two days after the submission, we received a call to advise us that our claim was succesful.
A further two days and the correct amount of fund was deposited in our account.
We are very happy with this travel insurance and will continue to use the product.

Insurance claim madeYes

Brian

BrianAdelaide

  • Verified customer

Very happy

published
Insurance claim madeYes

Jeff

JeffMelbourne

  • 2 reviews
  • 6 likes

Surprised

published

We needed to make a claim as a result of a kidney stone attack in Japan with my partner, we had had a previous attack in August 2017 and I was worried it could be considered as pre existing, but to our surprise it was fully paid. Was very happy

Insurance claim madeYes
jezzamo

jezzamoBrisbane

  • Verified customer

Worst travel insurance ever!! Do not use

published

These guys claim you get travel insurance as part of your Credit Card. It's all a big con.. I had heard of insurance companies that find any excuse or clause not to pay you but hadn't experienced it until now. Both claims we had for flight delays and medical were declined for some random fineprint clauses they make up so they don't have to pay you.
Do NOT ever use these guys or assume your credit card insurance will cover you.

Insurance claim madeYes
Deb

DebCanberra

over 1 year to get my claim

published
Insurance claim madeYes

Joh Snow

Joh SnowSydney

  • 4 reviews
  • 9 likes

Cover for Electronics lost while snowboarding

published

I have managed to lose backpack with my electronics gear in (phone, camera... etc) while snowboarding. I have made a call while overseas and started a claim. When I got back to Australia, I Have received the email with an online claim, where I had to add description and photos/receipts etc to support claim. Claim was approved within 10 working days period and paid out minus the excess. Everything went smooth and easy and the online claim, as well as being updated via the phone. Thanks CBA/Allianz.

Insurance claim madeYes

Joe M

Joe MPerth

The initial contact with CBA travel insurance, was scant on detail of what they required for the cla

published

The policy was good value and was comprehensive. It was easily set up and verification documentation was prompt. The initial issue was the generic information sheet which was difficult to relate to my claim.
Once some specific requirements were advised the process improved to a suitable outcome.

Insurance claim madeYes

Gus

GusMarsfield

  • Verified customer

Ineffective Support

published

After my wife had an accident that required urgent surgery, you guys wanted to fly us back when she was in no conditions for that. After finally agreeing to pay for the surgery, the hospital requested the payment of an initial fee which you denied. I end up having to pay for the surgery myself, over 10 grand, and only then I was reimbursed when back in Australia. After the accident I was in a period of much distress and although your team kept in touch I was disgusted with your attitude to want to fly us back to Australia and not pay for the surgery on the spot in that critical moment which we needed your support.

Insurance claim madeYes

  • Verified customer

Took 3 months for medical reimbursement

published
Insurance claim madeYes

Page 1 of 3

Questions & Answers

Ken

Kenasked

If I hire a car in another city in Australia and pay with CBA Visa am I covered for accidental damage?

No answers

Anja Krauss

Anja Kraussasked

Hi ,
I am a platinum Visa card holder and would like to know if I hire a car in Adelaide
Am I covered for the damage excess if required on the car ? This is for the complimentary insurance for my travel from Canberra to Adelaide return by air and car hire in Adelaide. Thanks Anja

1 answer
Orestes
Orestes

Hi Anja,
No, you are not covered. CBA offers International travel insurance, not domestic. Even you plan to travel oversea with CBA free travel insurance, I suggest to read the PDS very carefully. Free insurance doesn't mean they will pay you your expenses free. If you are not a lawyer, I would recommend to get a proper travel insurance with good reviews.


Colleen

Colleenasked

am i still eligible for the mastercard diamond overseas travel insurance if i have only paid half the cost of our holiday on the mastercard and the other half by direct deposit

2 answers
Unhappy66
Unhappy66

yes. You need to register your trip online or via the commbank app. You no longer have to purchase the ticket with your card . Hope that helps

Colleen
Colleen

thanks


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