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Conrad Martens Plumbing & Hot Water

Conrad Martens Plumbing & Hot Water

 VerifiedABN: 32119365570
Conrad Martens Plumbing & Hot Water
4.9

110 reviews

Positive vs Negative
92%8%
Rates and Fees
4.7
110 reviews
5  DrewC  · Thanks for the great service Matt. Very friendly and prompt service.
5  Tom H  · Matty cleared my drain, he’s a legend, quick and professional service
5  claudia  · Had Matt from conrad’s come out and fixed an urgent leak, from start to finish Matt and the team in the office made this job stress free, 10/10
5  Jack  · I had matt come out, he was excellent and fixed my problem quick
5  David S.  · Had a burst pipe, thankyou Matt for fixing it so grateful. Recommend
5  Carlene  · Matt was super fast and very polite amazing service highly recommend

Reviews with attachments

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Jack R.
Jack R. QLD
 

Fast and Fixed! THANK YOU! – Prompt timely service to get my hot water system replaced. Professional and polite staff from the first call. What more could you ask for?! Thanks to the team at Conrad's :) Show reply

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Julian 90
Julian 90
 

Great service once again – Same day hot water install at our place in Taringa. Big thanks to the team at Conrad’s for making it happen with such short notice. Job well done once again! Show reply

Positive reviews

Goku
Goku QLD
 

Matt was a great help today. Thank you so much for the fix. 10/10 would recommend anytime.

Sam
Sam QLD
 

Have used these guys many times and they are always fantastic. Recently they fixed our gas leak. Job was completed in less than an hour from making the phone call. Could not recommend a better plumbing team.

Andrew D.
Andrew D. QLD
 

Matt was awesome, had the problem sorted in record time. Highly recommend

Negative reviews

Rhonda S.
Rhonda S. QLD 4 posts
 
Customer Service
Job Satisfaction
Rates and Fees

Totally extravagant call out fee – Conrad Martens came to our building twice for a noise with our hot water system. The issue is that we were charged $471 and they still couldn't figure out the problem. It is not the problem as such it is the fact that two callouts were $471. I'm absolutely gob smacked. This would of been a maximum of about 2 hours. I acknowledge we couldn't… Read more

replicate the problem whilst they were here, however I had two videos of the issue so they had a good idea what the problem was. Never will we use them again.

Conrad Martens Plumbing & Hot Water
Conrad Martens Plumbing & Hot Water    

Hi Rhonda, We are sorry to… Read more

Mark
Mark QLD 3 posts
   Verified

Overcharging, excuses and bad customer service – Second time used and horrified by the clear overcharging on the unitemised bill that was sent. Do they think customers don't deserve to know what things have cost? When they finally sent a 'slightly' itemized bill you could still see the overcharging. Lots of excuses when you identify the overcharging on time and parts but none of the 'excuses'… Read more

make sense. One product provided needed to be replaced on my time and expense but no apology from this lot. Plus this company was [Content Removed] enough to attach an internal email in one of their replies where they made fun of me and confirmed one thing - they are also unprofessional when it comes to customer service. I do not recommend.

Conrad Martens Plumbing & Hot Water
Conrad Martens Plumbing & Hot Water    

Hi Mark, We apologise that… Read more (+1 reply)

Viny - Cathy
Viny - Cathy Queensland
 

DONT RECOMMEND AT ALL – Obviously overcharged. Charging me $500 for replacing 4 flexihoses, and they asked me to pay $200 material costs for those hoses which I could get same stuff in Reece with no more then $30. What an ez money to make during the pandemic.

Conrad Martens Plumbing & Hot Water
Conrad Martens Plumbing & Hot Water    

Hi Yin, We apologise that you… Read more

Recent reviews

Jules
Jules 3 posts
 

"Outstanding service from Conrad Martens Plumbing Installations! The team demonstrated exceptional professionalism, expertise, and attention to detail when working on my toilet system installation. From start to finish, the workmanship was of the highest standard, and everything was completed efficiently and to perfection. Their friendly approach,… Read more

clear communication, and commitment to customer satisfaction made the entire experience stress-free. If you are looking for reliable plumbers who take pride in their work, I highly recommend Conrad Martens Plumbing Installations. Quality workmanship, excellent service, and results that exceed expectations!" ⭐⭐⭐⭐⭐ Julie R Bakharia

Lauren S
Lauren S
 

The team were able to quickly attend our property and address our issue. So professional and had all the replacement parts on hand so able to quickly fix the issue without any fuss

Digen P.
Digen P.
 

Excellent service! Matt from Conrad Martens Plumbing & Hot Water fixed my broken toilet seat quickly and professionally. Friendly, efficient, and hassle-free—highly recommend!

Reef ebb
Reef ebb
 

Had Matt come to fix my plumbing issues he was by far the most efficient and caring plumber I have ever met, his intention to details, work ethic and overall friendliness was second to none. Thanks Matt

Find out how Conrad Martens Plumbing & Hot Water compares to other Plumbers

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Sam B
Sam B
 

Excellent plumbers, Matt does an amazing job and is always very professional and knowledgeable. Prices are always fair too. I Would recommend these guys to anyone!

Meg
Meg
 

Had Matt come out to our property, he was very professional, really knowledgeable and friendly. He explained the issue in simple terms and was very efficient. We were really pleased with his service and customer service. Will definitely return and recommend him further!

Chris T.
Chris T. QLD 2 posts
 

Bruce from Conrad Martens was prompt, polite and fixed the issue with my water heater in no time at all. Particularly impressed that there was no upselling as he confirmed a bit of maintenaince was all that was required to fix my issue. I'd hightly reccomend Conrad Martens Plumbing & Hot Water for anyone in need of an honest plumber!

Riva K.
Riva K.
 

Had Matt come and look at a few dripping taps and a blocked drain, he was very efficient and diagnosed the issue very quickly, his attention to detail was top level, really appreciate the office staff also as they where very swift in organising the plumber to come out, highly recommend.

Taylor
Taylor QLD
 

I would absolutely recommend Conrad Martens. The team were extremely helpful in assisting me with my plumbing issue. They came out within the hour and Matt who attended was extremely friendly, professional and efficient. I won’t use anyone else in future.

Jake S
Jake S
 

Had Matt come out to fix our plumbing issues. He was efficient with attention to detail. Highly recommend

Kearnu
Kearnu
 

Had Matt come out he was very helpful and got the job done highly recommended!

Ben A.
Ben A.
 

Nice workers, pleasant and got the job done in great timing

Anna W.
Anna W. 2 posts
   Verified

Very reliable service. Plumber who attended was kind and knowledgeable and payment was straight forward.

Find out how Conrad Martens Plumbing & Hot Water compares to other Plumbers

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Tameil E.
Tameil E.
 

Had Matt come out, he was really helpful and explained the issue thoroughly, highly recommend cmps

Matt A.
Matt A. QLD
 

Really happy with the service provided by Conrad martens, well priced and it was nice to see someone fix something instead of opt for full replacement.

Kerrie.L
Kerrie.L
 

Excellent service – Engaged Conrad Martens to fix our toilet. The office staff were helpful and booked it in that day for us. The tradesman was polite, professional and explained everything that had to be done. Was a great service and great price. Would definitely recommend them.

EPE
EPE
 

Prompt emergency service – I called Conrad Matens to repair a burst water pipe within our office, the plumber arrived promptly, fixed the pipe. Very professional service, would highly recommend

Steve
Steve QLD
 

Fantastic Service – From start to finish the service was excellent. The plumber turned up on time got the problem fixed within 20 minutes. I will definitely be using these guys again.

KAR
KAR 6 posts
 

Great trade experience – Engaged Conrad Martens Plumbing to replace my old toilet cisterns and mixer taps. James did a fantastic job. Rectified some issues from original installation. He worked quietly and efficiently. Was polite and respectful in taking off his work boots every time he had to go out to his ute and back inside. Was surprised and impressed how quickly he got through the work. Will definitely use again. Thank you James.

Daniel R
Daniel R QLD 2 posts
 

Excellent Service – Excellent service, easy to deal with and competitive pricing for my Hot Water System. Overall extremely happy with the team at Conrad Martens - will happily use again

Edward Heron
Edward Heron
 

Great company – Always precise, friendly and affordable. Can’t beat them considering trades are so expensive now. Highly recommend.

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