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Quick, professional service.
I had a new kitchen sink tap that needed to be installed so contacted Conrad Martens to carry out the install. From the office to the plumber and his apprentice they were all courteous, organised and efficient. They were even 5 mins early to the job!
Thanks team I will gladly refer you in the future.
Fast and quality service
Same day service, the guys from conrads came out almost straight away and sorted my problem without any hassle. I would definitely use this company again in the future for my plumbing needs.
Both the office and the tradesman on site were very polite, friendly and efficient whilst completing their works. I have used them multiple times and would highly recommend Conrad Martens plumbing.
Initially called Conrad Martens to investigate water pressure and leakage on the pipe under laundry tub. An appointment made between 1-4 p.m. Staff (A) came at nearly 3:30 p.m. and spent around 20 mins to take a look and find out the leakage on hot water pipe (less than 5 minutes taken) and check the water pressure (visually check from running water). Staff (A) then suggested 3 tasks (eventually ONLY 2 tiny tasks completed): (1) to put the connection of laundry machine to the hose the other side of the U-Bend under the laundry tub; (2) to glue ...the exisiting fallen pipe for ducted air conditioning drain under the same tub; and (3) to fix the hot water pipe leakage. Staff (A) said he needed to source the parts before fixing the leakage, then drove away to find the parts but failed. At the time Staff (A) drove to somewhere for sourcing the parts, Staff (B) called to come to finish the task (1) & (2), spending approximately 20 mins. Since the building manager informed me that the hot water pipe should be fixed by the designated plumper under warranty, for the reason I then made a request to cancel the leakage repair, Conrad Martens noticed and agreed that. Before the appointment, Conrad Martens had emailed me about the minimum charge of $99.9 including the first 15 mins onsite; afterward they would charge $33.5 per 15 mins and extra $22.45 per 15 mins if an assistant is needed. I roughly calculated that Staff (A) and Staff (B) were totally spending less than an hour to finish the tasks (1) & (2). The main point is the hot water pipe leakage was not repaired due to absence of the parts and special request by building manager, however they billed me for only 2 tiny tasks at an unbelievable price $596. I think I should report the case to ACCC. SHOULD STAY AWAY FROM THIS COMPANY!!
Overcharging, excuses and bad customer service
Second time used and horrified by the clear overcharging on the unitemised bill that was sent. Do they think customers don't deserve to know what things have cost?
When they finally sent a 'slightly' itemized bill you could still see the overcharging.
Lots of excuses when you identify the overcharging on time and parts but none of the 'excuses' make sense.
One product provided needed to be replaced on my time and expense but no apology from this lot.
Plus this company was dumb enough to attach an internal email in one of their replies where they made fun of me and confirmed one thing - they are also unprofessional when it comes to customer service.
I do not recommend.
Prompt and professional service
We called about a blocked kitcen drain and downstairs toilet. Our phone enquiry was attended to quickly and pleasantly and a plumber was on site the same day. The issues were complex at first, but attended to professionally and with attention to detail. Everything was sorted and where they'd been working was left spotless. This was our first experience with Conrad Martens and we'll use them again.
Conrad Martens Plumbing, just an amazing team of plumbers and office staff! I had a blocked toilet and a few leaking taps at my property and thanks to the wonderful team, my issues were resolved in no time. The office staff were very welcoming, friendly and helpful. The plumber who attended was very professional, on time and efficient. I would highly recommend this plumbing service, as it is refreshing to experience great customer service as well as professional workmanship. A big thanks to the Conrad Martens staff – keep up the great work!
Prompt, professional and reliable service from the moment my phone call was answered to the plumber attending. My burst pipe in my yard was repaired and fixed in a day. Amazing service and would definitely recommend Conrad Martens Plumbing to everyone!
Excellent service. Thank you!
Conrad Martens plumbing sorted my draining issues with attention to detail and were prompt with communication. I would highly recommend them for any plumbing service and I will definitely be using them again.
Friendly and efficient service!
Thanks to the team at Conrad Martens for a really quick turn around to get a new hot water system installed. It was so easy to organise and sorted in no time! I highly recommend them.
Great Job with Great Service
We always use Conrad Martens to maintain all plumbing related services at our building. They always complete the work very quickly and to a high standard. Happily recommend to anyone.
Great service once again
Same day hot water install at our place in Taringa. Big thanks to the team at Conrad’s for making it happen with such short notice. Job well done once again!
Best plumbers I've ever used!
Conrad Martens were able to reach my destination and deal with my pipes swiftly and at a very reasonable price. I've used many other plumbers before and Conrad Martens are by far the best.
Fast and Reliable
We couldn't fault the service we received from Conrad Martens and I wouldn't hesitate to recommend them to anyone else. Extremely professional, fast and reliable. We will definitely be using the guys in future.
DONT RECOMMEND AT ALL
Obviously overcharged. Charging me $500 for replacing 4 flexihoses, and they asked me to pay $200 material costs for those hoses which I could get same stuff in Reece with no more then $30. What an ez money to make during the pandemic.
Unlawful and Unprofessional Behaviour
I would not recommend this company after an experience with them recently. Two plumbers from this company decided to let themselves into my apartment to investigate a leak in the building WITHOUT permission from myself or the real estate. As a young woman, coming out of the bathroom to see two strange men standing in my closet was obviously quite traumatic and upsetting. It has now left me feeling unsafe in my own home. This type of behaviour is unlawful and extremely unprofessional, as it is basic practice to give notice and have permission before entering ones home. I encourage people not use this business and to keep themselves safe, I would hate for this to happen to someone else.
Top quality, Fast and Friendly
I had a busted pipe in my back yard due to a tree root. Called Conrad Martens plumbing and the boys were at my house within an hour. They had it fixed in no time and I couldn’t be happier with the result. I would recommend them to anyone.
Hot water system
The Conrad Martens team sorted out my hot water replacement within 2 hours of my phone call. Very prompt, reliable and friendly service. I Highly recommend this company to all.
Two lots of plumbing work
I was very happy with the service. Professional and efficient and I appreciate that they tried to keep costs down for me.
New gas hot water system.
Turned up on time, removed old electric hot water system and fitted new gas hot water system in a couple of hours. Tested, and cleaned up after job was done, have used Conrad on other occasions, once again cant fault theses guys.
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