Sydney to Perth Nov 23Amazing friendly and professional service. They picked up 2 x house loads of goods and only 9 days later it arrived in WA. Furniture and goods were well packed and protected. All the staff were friendly happy caring to our needs and professional. I highly recommend Conroy Removals and would definitely use them again if needed. Very happy with their service and reasonable price.
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They'll break your stuff and ignore youWe had Conroy removals move a small amount of household goods from Brisbane to Melbourne. Included in the load was an antique card table that had been in my wife's family for decades. We wrapped it and it was obvious how old and fragile it was. It arrived with one of the legs broken. The young guy who delivered our goods said "Oh yeah, one of the legs got broken". When I asked him how Conroy would resolve the issue, he said "speak to the office". So I wrote a detailed email to the Conroy head office. I included photos showing the table bef... Read moreore and after. Its been several weeks I have not had a response. Really poor form. Conroy also sent out an automated email requesting my feedback a few days after the goods were delivered. I once again explained that the table had been broken. The automated email even had a check box asking "Would you like the manager to call you?", so I ticked that box. Still have had no response. We also had a plastic crate filled with garage items in the load, it arrived smashed with half the items missing. Someone had tried to cover the large gaping hole with packing tape, I presume to stop items falling out of the broken box. I mentioned this in my email.... still no response. In summary, if you want to use a removalist company (who are not cheap) to move your stuff and have it arrive broken and damaged, then Conroy removals are the company for you! They obviously don't care, won't respond and generally don't give a fook about their customers or their reputation. AVOID THEM LIKE THE PLAGUE.
No follow up- bad packing team & serviceMoving overseas did not pack computer items well. After asking team & head office to repack computer it was not supported in packing & broke. No follow up . Do not use this company they don’t listen. Many items broken or lost !
Do not use ConroysMoved NZ to Aust. All seemed good, few discrepancies in communication, but not too bad we thought. Then items arrived, and as we unpacked and discovered several items missing and lots of damages caused by careless packing.
Claims process is then a farce, refusing to acknowledge items are missing and giving minimal payment to replace items.
Reading other reviews, we experienced all of people's concerns including over quoting on size, little regard for others belongings and missing items that put into question criminal behavior from removalists (theft or willful damage). Non existent customer service to the point of being nasty. And they don't care, a bully company.
Lack of responsibility and willingness to solve issuesWe moved from Ireland to Australia. Everything went according to plan, until the items were delivered at our place. The crew was from 600 km away and were on a hurry to get back, so, obviously, we did not have time to check almost 300 items. 2/3 days later, once we started unpacking, we noticed 2 items missing (a box with kitchenware and an iron cast base for parasol). We contacted them immediately, as we knew the items could only be in Sydney, as the container was sealed until the customs opened it. They said they did some checks in the wareho... Read moreuse, but not much effort was put into it. I believe the items might have gone to another customer, but no efforts were done to try to locate them. Instead, they started blaming the Irish company (yes, they did not have enough labels, and some items were not labelled), but they fitted everything inside the container. They said they could not do anything else... I have done some overseas moves, items break, get dirty, but never I got them lost, and nowhere to be found. Very disappointing, would not use them again.
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Fraudulent companyWe asked Conroys for a quote to move our gear. The sent us a quote and said it was an estimate based on photos given for 12m3 of household goods. I sent them a detailed breakdown of volume of each item at a total volume of 6.5m3 incl allowance for packaging. They said their quoted amount had to be paid in full before they collected goods and a final measure would be done when our goods arrived in their warehouse and a refund would be given at that time.
We repeatedly asked for an inventory and final measure over a few months with no success and... Read more only got an email back after our goods had left the country stating that our volume shipped was as quoted. If that was the case it would have been impossible for the 10m3 truck that collected our gear to fit it all in, and I also a a photo of the truck half full on departure which also confirmed my measurements. After continual emails to get a refund conroys simply do not respond. Conroys is a dodgy fraudulent company that I would highly recommend staining clear of. I will continue to fight and expose this behaviour and provide updates.
Conroy Removals Australia and their Canadian Affiliate Brytor International MovingAfter first speaking with Claire at Conroy Removals in Australia, I felt very comfortable that we had selected the right moving company that is affiliated with Brytor International Moving in Canada. That was confirmed when I met Justin in person during the time he provided a very detailed quote. The entire Conroy Removal team have been fantastic, and we were very impressed with how much care was given in packing our contents and bubble wrapping our furniture.
Then, shortly before our container departed from Melbourne, Heather and I were equal... Read morely impressed by the regular updates provided by Rita at Brytor International Moving. Later, after our container cleared Canada Customs in September 2021, the helpfulness and friendliness of Juan’s Brytor International Moving team in Calgary, Alberta was very pleasing indeed. And the movers contracted to deliver our goods from Calgary to Red Deer – Mike, Tim and James – could not have been more professional, caring and considerate. The bottom-line is that the teams at Conroy and Brytor delivered 100% on their promises and massively exceeded our expectations. And for that we are exceedingly grateful and appreciative. We would not hesitate whatsoever in recommending these moving companies very highly indeed!
So disappointedMoved from Singapore to Australia. Ship arrived 12th December and was cleared to be delivered from 23rd December. Was told to wait for someone to cal to arrange delivery but no one ever did. I called them several times a day and was told Brendan (apparently the only person there who can arrange the delivery) would call me, but he didn’t. Called several times a day for weeks and he was never able to take my call or return my call, finally got through to him and was told the earliest delivery would be February. After complaining they did manage t... Read moreo bring delivery forward to 12th Jan but so many of our items were damaged and I expect it wax because they stored it for so much longer than they needed to because they are so short staffed. A computer and a tv and a vacuum cleaner all not working, I hadn’t insured them unfortunately but I did insure my fragile items including a framed print. I insured for full value of certain items rather than all items, insured the print for $1500, it arrived covered in mould, insurance company asked for the receipt which I sent them and have offered to pay $47 for a full insured $1500 item. They are spreading my premium that I paid for a few fragile items across all of my shipment so have broken down value of each item to $59 dollars, even though this was individually insured along with other fragiles as recommended by the movers. Now insurance company and movers not replying to my emails about this. So disappointed with the whole experience, would never recommend them.
Fast efficient and friendlyFrank and I think it was Darren, delivered our furniture on a seriously hot day and a steep driveway. These two young guys were amazing, courteous, and fast, they are a credit to your company and If I ever move again I know exactly who to call. Thanks guys.
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Bad customer serviceWe had a damaged BBQ (insured) their mover checked that and confirmed damage before leaving the house and asked us to email the office. Then we have been asked to provide provide photo, and get professional repair qoute. The report clearly mentioned the crack and other bent part and none repairable item. The first response we received from head office saying we noted the part for this BBQ are available at the Amazon! I do not think that mentioned anywhere that we need to do the repair ourself and never seen such process for damage item! Plus ig... Read morenoring the fact that we had a crack in ceramic part as well and not given us the instruction on how to fix that as well. I have emailed them back and expecting to get maybe a youtube link for how to repair ceramic and Amazon link to buy item and do the repair. So do not waste your money for insurance with them if they offer but try to buy additional packaging from them to secure your items. Not to mentioned our items has been packed by their mover.
Beware if relocating to oz from nzI found them quite good in nz; but, terrible when you the container arrived in Sydney, drivers arrived on site, had no way to break the padlock ask me to go get some bolt cutters, had to drive 10kms, they apologised for Being disorganised, started to unload the container and were dragging my boxes across a gravel driveway, I had to intervene, my golf driver shaft was broken??? parts were missing of my awning??? pelican boxes were stored on the ends instead of on there base, dreading the thought of looking into some of these cases.
I ask why my ... Read morepelican boxes were scratched up, there response was the containers were loaded and reloaded on multiple times. These guys had no pride in their work and I wouldn’t want to use em again or recommend Conroy for international shipments.
Worse nightmare in furniture removalI will never use them again.
Missing stuff they 1st said sorry don't know how we going to get that reimbursed. Sorry. I said hold on its insured with yous pay up. Took 8weeks for them to try work their way out of it. Trust me worse company to use. Takes sometime 1week to get a reply. Phones never get answer. Once you pay them. They start showing real colours. My move was from mel-auck. And it took 2months to arrive in nz. They rushed us to hurry to get it loaded in container. Then they hold it in their yard for almost a month then sent it. It... Read more was loaded in a 20ft in Melbourne. Arrived in a 40ft. In nz. Thats how my stuff went missing. Paid $900 for stuff to be packed and delivered. Partly unpacked and told the missus call us when to come get the empty boxes. They are the worse company to deal With. They lie thru their teeth. And watch insuring stuff with them.
disgraceful .... appallingFew years back a staff a member stole of lost over $1700 of my belongings out of Conroys store after I had attended to store one day. At no time did the company acknowledge of accept responsibility for the theft. The insurance of course paid less than replacement value and I lost both items and money. Late last year I retrieved my home contents to find a precious solid oak antique dining table had been appallingly mauled by Conroys staff. So bad is the damage that they actually broke the joints in the table top as well as gouging, yes gouging two huge sections of the top of the table. There were at least a half dozen other damages to furnitures and appliances. If you value your things don't have this company move them.
Frustrating experienceMoving half a house in shared container from Aussie to NZ.
Great contact initially with consultant. After signing the contract, very poor contact. No more phone calls and few follow ups. Sent emails to move manager and stat manager. No return emails.
Was quoted (verbally) 5 weeks to max 7 weeks delivery to the door from pick up date.
Still waiting and it is now almost 7 weeks. Have received an email saying to not expect it till into the New Year. What the heck does that mean anyway.
I will come back and update once i FINALLY do receive the go... Read moreods and inspect if any damage has been done or items missing. At this point, I'd never use them again. However, they may make a miracle happen, and actually deliver it before Christmas as they said they would. Will they keep to their word?
They don't take responsibilityRecently I relocated from the Netherlands to Australia. Packing and shipping of my furniture in the Netherlands was done by Hazeleger, who did an excellent job. Unfortunately I can't say the same about Conroy, who took care of the delivery in Australia. Unlike Hazeleger, Conroy appeared to be more interested in money than in customer satisfaction. I will definitely avoid them in the future.
When they contacted me to plan for the delivery, they asked me to confirm the access to my address, as they'd had a look on Google and found it to be not v... Read moreisible from street level. I confirmed there were two stairs from street level down to the house. On the day of delivery, the truck arrived with two guys, who started carrying the boxes down the stairs into the house, and my wife and I helped out inside the house. After about half the load was delivered, the guys suddenly stopped coming back from the truck. I got a phone call from the Conroy office, telling me this delivery could not be completed for the standard fee because of all the stairs, and I first had to pay an extra 375 AUD to complete the job that day. When I asked them why, they said I had informed them there were only two stairs, but now they found these were actually flights of stairs, so it was a lot more work than they had anticipated. Really? When you find on Google that a house is not visible from street level, and you are told there are two stairs down to the house, you interpret that as being two steps only? Of course these were flights of stairs. Even a child would have understood. Very poor planning by the office and a very unprofessional attitude to pressurize customers halfway during a delivery to pay for it. But they clearly had no intention to continue unless I paid. After 15 minutes or so they called again, asking whether I had already made the payment. I had no choice. Once I had satisfied their greed, they called in a third guy and completed the delivery fairly quickly. That is to say, almost. One box was missing. But it was ticked on the checklist from the office, meaning it had been in their store before delivery. In answer to my question when I could expect the delivery of that final box, they informed me a follow-up store search had turned out negative, and they suggested me to contact my agent in the Netherlands to process an insurance claim. In other words: not our problem, goodbye. When I hire a company, I not only expect them to do their job professionally and make me happy as a customer, but also to take responsibility if they make mistakes, and help me solve the problem. Conroy failed in both regards.
Questions & Answers
Hi, I need a quote for moving house stuff from Adelaide to Brisbane. I anticipate to have around 14 m3 of stuff
I had an horrific experience with Conroys removals.I wouldn't advise using them to carry out your garbage cans.
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