Avoid at all costs
I paid the premium package to manage my property which includes all fees for leasing, smoke alarms and 4 property inspections. In two years, I received only 1 inspection report, was billed for smoke alarms & asked to pay for leasing. The agents allowed a dog kennel to be built in the laundry & left poop all over the backyard despite me saying no pets. The agents did not have the decency to take this from the tenants bond. I have to spend more time managing them, all whilst paying 5% more than other agents in the area. The service received by Coronis is so poor. I would never recommend them to anyone.
Coronis: avoid, avoid, avoid
Coronis utilizes possibly the worst set of business tactics I have ever
experienced from a real estate agent/property manager. Dishonest to
lessors and lessees alike. A thorough disgrace to the entire Australian
real estate sector. Utterly hopeless record keeping, flat out deliberate
cost and accountability shifting from property manager to contractors
and tenants. Zero value for money in property management fees. Complete
inability to conduct themselves professionally and certainly not in
accordance with what property managers are trained to d...
The most disappointing renting experience I've ever had or generally the most terrible service of all types I've ever seen. I've personally rented from districts run by crime groups yet they were less of a bully than Coronis. Communications with Coronis will end up with nothing but empty lies from their agents. Even RTA Breach Notices will only rust in their mailbox for eternity. They specifically deny your urgent requests like power/water shutdown. They even send in repair team a few years after you submitted the request. They accuse you of pr...e-existing damages. They damage your property with absolutely no plan of restoring it but still demand you to live inside paying full rent. And once you leave their service for good, they use their worst words to insult you in every way possible, making sure you don't get another place to live. They even firmly refuse to communicate with you with written emails in fear of leaving evidence. The locals must be extraordinarily forgiving people, otherwise I can't find another reason this terrible company of a group of liars and, technically criminals, still exists.
Just about every mo Ben Mac mentioned was my experience with cronis
Moved into crappy house 5 years ago wasn’t much to look at but suited my needs about 4 pm’s later contacted me said owners want to sell they honouring contract but I can leave anytime with 2 weeks notice think they’ve been good haven’t hassled me I haven’t hassled them over crap should be fixed I’ll do right thing try to get out quick so they can sell their house next minute getting bombard with repairs that weren’t mine halve finished projects from owners few emails later got down to 1490 or so repair bill few emails later down to like 580 said most of that stuff is not my doing went back up to 660 and lodged with rta without my signature they have move 3 times since I was renting from the they are now bracken ridge cronis stay clear
Invasion of Privacy
Very disappointing that the Toowoomba agency goes through data, trying to find the owners of rental properties and then sending them unwanted marketing material. And to be personally addressing it to us, not just "The Homeowner". Very unprofessional and another agency that we wouldn't be bothered to use.
Girl on phone just hung up after a direct and bold question
I'm a tenant. I called and asked to speak to my property manager and the girl on the phone asked me questions on what the call was in regards to. Questions became a bit detailed and I asked if I could just speak to my manager directly or not, as I didn't want to have to repeat the details again to the manager (I need to get back to work asap). She hung up, without saying anything, phone just went dead silent right after I asked with a strong voice. Clearly she couldn't handle a direct question. I called back and was answered by another lady; I ...told her I wished to speak to my manager, and she immediately said my manager was out at that time and then therefore went onto ask for details (which then made sense). The girl that hung up, well, I don't know what happened to her, but that just seemed unprofessional and incompetent. I didn't call to sweet talk her, if that's what she was after. I simply wanted to speak to my manager, and should have been told upfront that she wasn't available after asking again. The second lady seemed much more professional in her speech and handling of the query.
Not given a fair go for being a single mum!!
Worst real estate! Not given a fair go! They judge an educated single mum going through DV! Absolutely Heartless!! And Shameless!
I'm an educated women, I'm an ICU NURSE, I've owned my own house for 18yrs. Being a single mum of 3 and trying get out of a DV situation is not what I chose, but I was disregarded and it was used against me. No explanation was given, receptionist was cold, email was cold and rude. And my refers stated no one even made contact.
Why bother having applicants when they obviously don't give you a fair go.
Absolutely disgusting, esp when I expressed how much finding a home was essential. No phone call. They could have given us a fair chance! All I wanted to keep my kids safe.
Worst real estate to date
Took forever to get my clothesline 'fixed'
Had my mailbox stolen before Christmas, took a month for a replacement even after offering to buy and install a new one myself free of charge to be told no....a month later....
Left my house completely unlocked and accessible for anyone to walk into whilst I was at work to show prospective Tennant's through. Also left all my lights on, even though it was during the day.
Harassed me with emails daily for weeks, at 6am, for a renewal or exit notice even though it was handed in to them in person weeks pr...
Terrible property Managers
Have just moved into our rental property and have had nothing but issues with paying our rent. Despite emails, text messages and even a visit, we have been blatantly ignored by our so called property manager. We have only been in the property for approx 4 weeks and its been a disgraceful experience. Really! Why is it so difficult to pay rent and how dare they charge tenants to pay the rent via Bpay. I have to admit that after all my years of renting, I have never struck a circus like Coronis or a Realestate that does not have a simplified electronic payment system in place.....
Useless managing agent
A property managed by coronis Springfield in qld, backs onto mine, the rear boundary fence divides our properties.
There is a fast growing weed that grows along the fence and creeps over, I have been clearing it for years, due to the shear amount of rubbish, it’s does not fit in my bin, hence a trip to the refuse centre each time costing me time and money.
I have finally had enough and contacted coronis Springfield approx 2-3 months ago.
I have never been able to speak to or been called back by the managing agent themselves.
Weeks pass, I fo...llow up, receptionist says they’ll call, they never do. I continually have to call. Then they say, their waiting on quotes to remove it. Weeks pass, I follow up again, they say they’ve chosen a contractor, it’s getting done, once again weeks pass and still nothing. The weed is destroying the fence, it’s killing my plants, it’s covering the neighboring properties walls and it’s travelled along the fence into the opposing neighbour too, although I’m the only one that cares as I own my home, everyone else rents and don’t give a damn.
My lease was initially with another agency, changed mid-lease to Coronis. Was given an email notification the day it changed, then got spammed with Coronis advertising. The Property Manager retired without the courtesy of any notification. Communication is so poor, I receive information sometimes on email, sometimes by post, sometimes both ways. I came home today to find that someone had been in my house without permission. There were no entry notices provided and no response from the property manager.
If I could rate them as 0 stars, I would!
I have regretted few decisions as much as I have regretted signing with Tamika Kent, from Coronis Arana Hills. So many mistakes, from poor photos sent for my approval, errors in the floorplan - including them marking the driveway as an outdoor patio and not including windows, to terribly written text for the marketing online and in print. And then to have my new gourmet kitchen with butler's pantry described as "makeshift"?! Why would I want an agent who described a lovely expensive kitchen as temporary and of poor quality?!
The last straw wa...s that Tamika did not turn up to the first open home, even though she was the only agent who signed my contract. Her junior agent, Sam, deliberately mislead me in texts that morning by using words like "us" and "we". He appeared and started setting up; after 5 minutes, I asked "where is Tamika?"... and was told she wasn't coming. Since then, when I complained to Head Office, she has not contacted me at all. Sam did the open homes, even though I have repeatedly asked for a replacement senior agent, and the COO managed negotiations. She has been pressuring me to accept a low-ball offer... $20K less than we had asked for. I have now provided them with a 30-day notice of termination, and have had open homes cancelled due to other commitments, or replacements so that the COO can go away for her wedding anniversary. Coronis and it's staff could not be any worse to deal with... I was actually abused via text by their sales manager, Adam. And the owner, Andrew Coronis, has even been stalking me online (I can see you've been checking my LinkedIn page!). Never NEVER again, and I have been advising people to go anywhere else!!!
Terrible. As a tenant do not trust their management.
The worst property management I've ever dealt with. Constantly charging incorrectly for bills, losing contact details, not updating tenancy details correctly/promptly, not providing information they are legally obliged to provide
- Verified customer
Coranus - unethical, illegal, bullying, ignorant, lazy
Before you do anything, as a tenant, make sure you are in regular contact with the RTA and Qstars and know your rights and obligations. One big thing to understand - do not give up your bond - it is your right to keep it unless a tribunal or the RTA deem it necessary. They will try to take it and bully you into giving it up to make them go away (which they won't do) or falsely tell you 'you have to' - you don't. It pays to know what you are allowed to do, and not. Stick within those guidelines and you have a fighting chance. Remember that y...ou can take them to small claims court, both to terminate leases and to claim a backdated rental reduction. Get everything you request and their responses in writing. Follow up regularly to demonstrate their pattern of behaviour. Favourite MOs (from here, and my experience) include: *sending tradies around to 'quote' but not doing work *ignoring maintenance requests *emails which seem nice, following nasty phone calls that they can't be pinged for *swapping PM regularly *pretending they know legislation, when in fact they just say what they want *taking too long to lodge bonds, receipt rent (even though you pay so far in advance to ensure you are never behind *renting filthy houses and then doctoring entry condition reports to say 'it's in great condition'
- Verified customer
Worst rental agents on the Gold Coast
We both work full time with little time on our hands & thought we will go with Coronis and what a MISTAKE that was as we have been disappointed with Coronis from the beginning of renting our property in Coomera. We have found them unprofessional, abrupt, dismissive, full of broken promises, lacking in communication as since we have been with them in last 6 months, we have had 2 different renal managers looking after our property without being told that the other 2 managers had left. We decided to take over the rental ourselves as found that we ...do a better job that Coronis had done. We were constantly sending them emails as work that was requested by us had not been done. We had to contact the tenants to find out if the work was completed and informed that the work was not done. We had to chase up money constantly owed to us by Coronis even though our great tenants paid their bills on time. We would never recommend Coronis to our friends and family as they were the worst rental company I have found and were a total waste of money. Thank god we have left them as with us the owners, things are now running smoothly.
- Verified customer
Landlords go elsewhere or loose out
This review is for Coronis Coomera
My advice for landlords, go elsewhere, very inefficient, no communication, no inspections, impossible to contact, property managers change regularly, sometimes weekly.
I spent 3 months chasing a callback from Coronis, calling the office number and leaving messages, calling the 2 mobile number and leaving messages and sending emails to no avail. Their system allows Trades to approve their own quotes, even undo cancellations of jobs and the Trades know it, I was quoted for 8 new ceiling fans as they were ...irreparable just 2 weeks after they were replaced, my air-conditioner was scrapped as it was cheaper to replace but my electrician found a $49 part needed replacing plus labor. The list goes on for repairs but onto inspections, the contract said 3 a year, we got none in 2 years and they avoided all calls and emails about this. Property managers change all the time, sometimes they are gone within a week which means repairs and all property management goes down the drain. Often instructions are ignored, leases are not signed but the "tenants" are still allowed to move in, you are even lie to, in writing that leases have been signed but when you ask for a copy they don't have one on file. It is always the last property managers fault and when you provide written confirmation of the leases being signed they tell you it was not sent from us. The result is "tenants" in our house with no lease in place and difficult to get them out. In the month of our notice (which they could not understand why we were giving) we had 4 property managers with each lasting from a few days to a week and a half but we are finally free of them and now a new company is doing their best to sort this mess out. We will not be using their services ever again and would like to warn other investors of their poor service, especially if you are out of state.
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Questions & Answers
I am near the end of my lease I would like to know when do I have to submit a intention to leave form? Thank you Julianne Redshaw
Hi Julianne, thanks for your question. If you would like to vacate your current rental property, you just need to provide your property manager with 14 days notice in writing. However, if you're able to provide more notice it is always greatly appreciated. If you have any other questions, please don't hesitate to ask.
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