??!
1 photo
Costco NSW, Marsden Park

Costco NSW, Marsden Park

2.4 from 18 reviews

Reviews

2.4

18 reviews
5
(3)
4
(2)
3
(1)
2
(5)
1
(7)
  • Value for Money
    3.4 (5)
  • Product Quality
    2.6 (5)
  • Return Claim MadeYes (0) · No (6)
  • Customer Service
    2.4 (7)
Previous
Next
Hell on eart

Hell on eartSydney

  • 4 reviews
  • 3 likes

Held hostage

published

My wife and I made purchases, went outside to car, I tried to go back inside Costco, not having my membership card, to go for a wee wee in toilet, 5 shelf packers surrounded me and would not let me proceed inside. I had asked to speak to the manager of store, but was informed "there was none on duty today".

Customer Service
Value for Money
Product Quality
Store LocationMarsden Park, NSW
See all answers

Pizza

published

We ordered Pizzas, such BAD quality, barely any toppings but full of sauce, pre made, can't alter anything and bad service, too busy. They don't cut them properly and gigantic slices.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationMarsden Park
See all answers

Marsden Park, h yeah.

published

Have been at Costco for many years , started at Auburn then moved to Marsden park you have a lot of whingers in your review section but my post is positive, I love Costco and the yearly fee is paid for in your first visit or 2, If you don't like it leave, I am selective in my purchases and wouldn't go anywhere else.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
See all answers
Supermarkets

Find out how Costco NSW, Marsden Park compares to other Supermarkets

Know better, choose better.

Compare all
Victoria

VictoriaSydney, NSW

  • 5 reviews
  • 1 like

Can’t get into the store without paying $60

published

I live over 60km away from Costco and don’t drive. I wanted to visit and have a look, in case I later will come there with friends or family. I was informed at the door that I had to pay $60 just to for visiting the store. Which I didn’t. How can anyone know if it is worth buying if they are only rarely in the area?! Not prepared to pay $60 for just visiting.

Customer Service
Return Claim MadeNo
Store LocationMarsden Park
Michael

MichaelSydney, NSW

  • 21 reviews
  • 11 likes

Great value

published

Great value, some amazing products at great prices, also very interesting store. The peri peri sauces and nuts are great. The highlight is the value of top brand clothings. Also they only sell the best brands. Keep up the good work.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationMarsden Park
See all answers
Mannie L.

Mannie L.

  • 3 reviews
  • 4 likes

Roasted Chicken was RAW on the inside

published

Dec 5-did usual Costco shopping,bought roast chicken supposedly for dinner.Upon cutting the chicken,it was RAW on the inside.
No point bringing it back as petrol alone would cost me more.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCostco Marsden Park
See all answers
Bipin

BipinSydney, NSW

  • 2 reviews

Terrible customer service

published

Management of store, customer service is terrible. Stock availability is bad in the weekends. Specials only while stock last. I went to 3 stores in sydney to buy a security camera system deal ends 02/12/2019 and they said stock will come next week but deal finishes by then.

Customer Service
Return Claim MadeNo
VVV

VVVSydney

  • 7 reviews
  • 2 likes

Love it or hate it! We like it

published

The membership is a bit steep every year $60 - but it’s worth it if you get petrol regularly and keep an eye out on specials. It’s easy to over purchase and bulk purchase stuff you won’t end up using and so the money you save gets wasted anyways! We love the food stalls outside - churros and Hot dogs are a popular treat! I recommend it overall.

Manny

MannySydney, NSW

  • 13 reviews
  • 10 likes

Another Crappy US company

published

I’ve been shopping at Costco Canada for over 20 years and never had a difficult time returning defective items. One of the main reasons I buy certain things at Costco given their prices are higher than Bing Lee etc. However, the store in Marsden Park makes the reforms process extremely difficult and i will not be renewing my membership once it expires. Another US business that’s going to end up closing down with their dodgy business practices.

Supermarkets

Find out how Costco NSW, Marsden Park compares to other Supermarkets

Know better, choose better.

Compare all

Costco price

published

I'm Costco member for the last 8 month one of the things that frustrates me about this place the frequency of the price change and its only raising and not dropping that is frustrating to see how prices rised on the items within 2weeks such as box of lamb pack, chees or rice, biscuits etc. I'm really thinking about to give up on my membership better to shop at ALDI!!!

Love Costco, their cakes are great.

published

Friendly staff, great items,love it. Always great fr snack party items, fresh veggies and fruit. Washing powder and conditioner a great purchase.

tom

tomSydney Surrounds, NSW

  • 3 reviews
  • 1 like

Birthday Cake

published

The other day we brought a Birthday Cake from Costco Marsden Park, it would be the worst tasting cake I have ever tasted. It was sickly, and from the first bite I felt sick, and I love cake, so I know a good tasting cake and this is not a good cake. The Birthday cake also was stale. My son tried it and it also made him sick all day. Never again will I buy a cake from Costco, and I would not recommend anyone to buy it.

Why have staff at the exit doors?

published

Seriously no need for them. I only had a box full of items and the female worker wanted everything accounted for. Would she have done the same to a trolley full? Like... get them to sweep the carpark. I'm sure they can pick up all the rubbish and be very thorough about it.

Treating customers like a stealer

published

Today, the first time, I came here to shop. When I made the payment, the staff member checked my membership card. The attitude was not friendly.
When I walked to the exit, I can't believe that another staff member to check the receipt again. I responded that the receipt I put it to the trash already, and she sent me back to the Check-out counter for checking, which made me feel that Costco treats customers as a theft. sad!

Sam V

Sam VSYDNEY

  • 7 reviews
  • 13 likes

Check your Tax Invoice

published

I shop at Costco every couple of weeks and there is no doubt you get value for money.
Recently I have found duplicated amounts on my receipt for the same item and there appears to be a problem with the way they scan items which have more than one barcode on them.
I know it is difficult to reconcile your receipt before you leave the premises especially when you are bulk buying however I have saved myself over $40 in the last 2 trips.

Supermarkets

Find out how Costco NSW, Marsden Park compares to other Supermarkets

Know better, choose better.

Compare all

Plastic pieces & paper found in Bread rolls 40 pack $7.99

published

I purchased 2/40 packs of bread rolls whilst eating I bit into white plastic piece n was nauseated / I took pictures of the plastic also / another roll had a tough piece of paper in it whilst I was biting it this is dangerous & very low standard compared to coles woolies Aldi I am never going back to Costco I'm thinking of informing consumer affairs this is really bad for kids and everyone of us

Lee F

Lee FSudney

  • 7 reviews
  • 9 likes

Force to join before you look.

published

A new Costco opened in Marsden Park. Was very keen to go and have a look to see if it was worth joining. I was not allowed entry into the store untill I joined .
I eventually went in with a friend who had a card . Good value on a lot of stuff but too overwhelming Goodguys and JB better on Electronics . No service . Aldi's were very compriable on their food and you did not have to buy in bulk . And leaving the place , you had to queue so the docket could be checked . I don't think I will be joining .

Ebony.B

Ebony.BSydney Surrounds, NSW

  • 12 reviews
  • 8 likes

Honestly a waste of money

published
See all Costco reviews

Questions & Answers

Mary Tari

Mary Tariasked

NSW, Marsden Park

Hi Costco,
I brought a tray of envy apples on the Sunday the 19th July and have found that two of the apples are not edible because they are rotten inside. One was found yesterday and I went to have another one today and it is brown brown on the inside. I was so excited to find a box of envy apples, as I haven't been able to find them for several months and was looking forward to eating them. How do I go about getting a refund for the box as I wont be able to come into the store until the weekend. I can send you a photo of the apple and the receipt number.

My name is Mary Tari and my card number is 79040139200. The box of envy apples cost me $9.99

Cheers
Mary

2 answers
I.P. Daily
I.P. Daily

Why expect the public to assist?

bill bayley
bill bayley

the only way to get a refund is to take the apples back to store

Wim v.

Wim v.asked

NSW, Marsden Park

Do you have pedigree dog food in stock ?

No answers
Jane

Janeasked

NSW, Marsden Park

How much is swiss miss hot cocoa mix

3 answers
micheal
micheal

ask the store or go in & have a look

minni
minni

what is preventing you from going in & having a look

Fired Up
Fired Up

As a member you may go in and check it out

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.