Costco Online Store

Can we have 0 star? Now I know why the service is so terrible from Costco given such low review overall. They simply guide customers to go after manufacturers when their is any issue with electronic device and then mess up what you have worked out with manufacturers.

I won't recommend Costco online to any members in my community poor communication, Costco member over 15 years order a sofa on the 3/2/26 tracking received its been over two weeks item still not even picked up by the freight department many calls giving run around saying its coming Friday or next day never does such a poor service. request to cancel the order.

I would give a zero star if I can. Worst online shopping experience. I ordered and paid for a product but received no updates about delivery. Followed up with member care team a week later and was told to wait for another 3 weeks for delivery. … Read more

When you think waiting for 4 weeks for an in stock item to be delivered is bad, the delivery company said they attempted to deliver on the day and asked you to reschedule to another date at least a week after! How can it be unable to deliver when I was at home waiting for it, no knock or doorbell ring, there wasn’t even a truck stopped outside of my house.

I will never shop on Costco online store again

Great price and prompt despatch – As my product has only recently been ordered I was so thrilled a day and a half later to hear it was on its way. The exceptional difference in price was the major deciding factor.

Unbelievably good experience – Costco had the best price for the Apple Watch Ultra that I wanted, but they were not available in Sydney stores and I was not sure about ordering online because of their value (>$1000) and the bad online reviews. After calling Costco and asking about their delivery process I decided to go ahead. I placed my order at 10:47am on 3/1/24 and my 2… Read more

Apple watches arrived at 1:14pm on 4/1/24 (a little over 24 hours!). This was unexpected as they warned on the phone it could take 1-2 weeks. It was shipped express with tracking via Australia Post and signature required.

This was the best experience that I can remember when ordering something online for delivery.

First online Order, was perfect! – Bought a Christmas tree & Christmas tree bag online last Sunday evening, the bag arrived Tuesday with Australia post and the tree arrived today with team global express courier. No issues at all, quick service and everything as as expected.

The online website feels like it was designed with technology prior to the year 2000. When trying to process an order, go make a cup of tea and come back and see if it has progressed. Who designed this website? We are in 2026 and this website is absolutely horse s***

I’ve generally expected a high standard from Costco; however my online order experience was extremely disappointing. I contacted customer service multiple times to resolve a fairly straightforward issue and found the process slow, unhelpful, and frustrating. I placed this order on 06.12.2025 and still no delivery. Despite promises of follow ups… Read more

and call backs regarding my son’s main Christmas present which has gone missing in transit , all I receive is wishy washy emails that clarifies absolutely nothing.

Put me in a difficult situation where I will not have my 12-year sons main Xmas gift for Christmas day. Customer service standards are appalling beyond measure and ‘customer care’ needs to be relabelled ‘customers we don’t care’.

Thanks for spoiling Christmas day for my son. Costco. I hope you are proud of yourselves!

I recently ordered a freezer from Costco and was very disappointed with the delivery process. It took nearly three weeks for the item to arrive, despite the fact that it was in stock at Brisbane stores, yet shipped from Sydney.The delay caused significant inconvenience, and I expected better coordination from a company like Costco.

I ordered a TV from Costco’s website, and it took five days just for the delivery to be scheduled. While I was waiting, another brand went on sale elsewhere, but since Costco doesn’t offer price matching, I decided to cancel both the order and the delivery. I was told that the refund would only be processed once the item was returned to them.… Read more

Unfortunately, Costco didn’t coordinate with their own delivery partner (ANC), and they had no idea where the item was. I ended up having to contact ANC myself and act as the go-between to push both sides for a resolution.

It took nearly three weeks just to get confirmation that my refund would be processed. I never even received the product, yet I was still penalized by their slow and uncoordinated backend processes. The entire experience was frustrating and poorly managed.

Do NOT ever buy large furniture from Costco.com.au, what a complete nightmare! We ordered a sofa online on 13/8/25 — the price included delivery to the room of choice, unboxing, and packaging removal. Sounds convenient, right? Wrong! The sofa finally arrived on 01/9/25, and the ANC delivery guys refused to carry it upstairs as the sofa is too… Read more

heavy and they said it might damage the staircase as it is not wide enough, they didnt even try. They also refused to take the sofa back, saying we need to sign for it and accept the sofa first, then call Costco to arrange a pickup.

So we did exactly that. But when we called Costco, they refused to send anyone! Instead, they tried to spin it as a “change of mind” and told us to take the sofa ourselves to a warehouse if we wanted a refund. Absolutely ridiculous and dishonest.

Costco sold us a service they had no intention of providing. This is unacceptable, misleading, and shows complete disregard for customers. Save yourself the stress and money — NEVER order large furniture from Costco.com.au.

On 04/Aug/2025, found Costco started a Smart Tv sale. When clicking the 65 and 75 inch Hisense TV, both items were showed out of stock. That was around 9am. It means the sale items are already out of stock in the early morning of first day. The customer care lady replied me that those sale items could be sold very quickly, some of the Costco… Read more

customer start buying stuff at 1am or 2am. I have set up "notify me when it is in stock" for the two TVs on Costco website before, but didn't receive the notification email. After a few days, Costco admitted they have made a mistake and saying the TVs are really out of stock, if I choose some of the other Tv they can discuss the price.

After I picked another newer model, they offered a $150 goodwill discount. The price is just close to sale price from most of the other major retailers. I really felt I have been tricked.

Costco set an attractive price for the TVs that are already out of stock. Certainly company knows which item is in stock which is out. They do this in order to draw more customer attention and generate more website traffic and clicks, I don't know. But it is a marketing trick for me. As a long term customer who have been paying membership fee since they opened the first store in Sydney about 15 years ago, I have lost my trust to Costco.

I've ordered and paid on 24 July. The package was shipped same day from another state apparently. Since then, the delivery company could not get it to my door - in 10 days! No comms, no shipment status updates. Contacted the customer centre - they chased the shipment, find where it stuck, promised it all sorted and nothing happens a few days… Read more

later. I am upset that Costco does not demonstrate ownership over the end-to-end delivery process and I have to spend so much time chasing the shipment myself.

I’ve been a long-time Costco customer, but I’ve noticed a steady decline in both quality and pricing over the past few years. Costco used to offer excellent value — great quality products at genuinely competitive prices. Unfortunately, that’s no longer the case. Today, I received an email promoting the Narwal Freo Z Ultra Vacuum and Mop Robot… Read more

with Accessories Pack for $1,599.99 on “sale.” I looked it up out of curiosity and found it available directly from Narwal’s own website for $1,498.00—over $100 cheaper. This begs the question: why am I paying a $60 annual membership fee if Costco no longer offers the best prices, even with their supposed bulk buying power?

Additionally, I gave up on your hearing aid services after being a loyal customer for years. The level of care from audiologists has dropped noticeably. What used to feel like genuine, tailored support has turned into a pushy sales experience. The focus now seems to be upselling hearing aids—regardless of whether they’re appropriate for the customer’s actual needs.

I miss the old Costco. I don't think I will be renewing my membership.

Why are we paying Costco membership yet? Costco price; Loacker Mini Crispy Wafers 800g No rating value Same page link. Item #42343_BD $19.99 $2.50 per 100 g Coles regular price; Loacker Quadratini Bite Size Hazelnut Wafers | 125g $2.50 $2.00 per 100g

We ordered a bed online - it was a good price. But it hasn’t arrived. Ringing Costco I got fairly quick response but, but, they can’t do much. It’s from an external vendor, using a carrier and I have to chase around to eventually discover it’s sitting in a depot. Been there a week. No idea when it will actually be sent. So, in the end lousy service due to a complicated chain of handovers. Easter intervened but I don’t count those days.

We ordered 2 marble tables lamps. One was damaged (chips on botton edge of the base). Not one word is to be found on their web site regarding damaged or faulty goods. Just not good enough. Rang their customer service line and we're now getting the run around. Had to send a number of photos but no response since. The lamps are heading to their Ringwood store later today. Show details

Worst customer service ever and product falls under satisfactory!! I've waited 4 months for a resolution and still nothing!!!!! I'm furious now. Taking to fair trading Monday 3pm if I don't have my promised refund.

Disgraceful – This is honestly the worst customer service we have ever received anywhere. If I could give no stars I would. We ordered a 2 piece BBQ on-line for $5000 and when it was delivered we received 2 BBQ's not the other extension. We are in the process of selling our house and wanted to have a nice outdoor kitchen set-up for the photo's. Phone call after… Read more

phone call waiting on hold, email after email and still no resolution. No-one knows what they are doing. We've had people say they call as back and nothing....surprise surprise!! We've spoken to so called managers who can't give us an answer. Finally after 2 months of going back and forward we were told a courier was booked to deliver the missing piece and collect the other BBQ and guess what????? The courier (ANC) didn't allocate the job to a driver. After calling the courier company they said they would find out what's going and call us back but we are still waiting for a call. My husband took the day off work to sit and wait all day for a delivery that never happened. Please don't order from them, they don't give a s#$t about their customers we're just the little people. BTW still no outcome!! We warned you. Please save yourself hassle/stress/time and buy anywhere other than COSTCO. We own a business (transport company) and have spent a lot of money there over the years but no more. We're cancelling our membership.

Don’t order online !! It’s been over 2 weeks and only half my order has been delivered !! – Purchase bed and bedside table, bedside table was delivered without notification luckily I was home. Bed has not been delivered, purchased 12/10 it’s now the 30/10 no bed. Called customer service but they can’t even provide me with an answer . First call was promised an email with an update ( didn’t happen) second call was told it would be… Read more

escalated. Where are these items coming from ? China ? I have no need for a bedside table without the bed, regretting buying it from Costco now !! I would have been better served going to Harvey Norman . Lesson learnt !! Never again !!!

Order will take weeks with no update – Please don’t make the mistake of ordering anything from costco online . It will take weeks , no tracking number, no help from customer service you are better off going in store or ordering off Amazon

No updates on shipment – I have purchased an order on 20th October. Today is 29th October and I still haven’t received a tracking number despite contacting many Costco agents. It has been stuck showing “processing”. Customer service agents refuse to take any accountability and treats their orders and customers lazily

Do Not buy Online! – Online store is not trustworthy. For your mental healthy please don't use their online store, the experience is just terrible. I purchased a shed from Costco online store and paid in full on 6/8, after one week, my online order status changed to "Delivered" and give me a track link, however the link doesn't work. After 2 weeks of waiting I called… Read more

their "Member Care" number, and was told the delivery company ANC would send me a message when it's ready. I got a message from ANC on 28/8, which is 3 weeks later from the purchase, said the delivery was booked on 4/9 and gave me a time windows between 12:30 pm to 3:30 pm, and later another message changed the delivery time to 5/9 between 3:30 pm to 6:30 pm, this was ONE MONTH from the order. Ok I accepted it, however the delivery Didn't show up on 5/9, and No communication from either Costco or ANC. Till today 13/9, I have called Costco "Member Care" a few times, every time just got back from them that they will contact delivery company ANC, chase it up and update me. No. I once asked the staff, if you can't get any update from ANC what can you do for me, surprisingly the staff got upset toward me, raised voice and just told me "We will give you update".

I don't know how much longer I can wait. It's 38 days from my order, and I even don't have a ETA. I'm preparing documents now for Consumer Affairs, and VCAT as the last step.