Costco VIC, Docklands

To follow up my previous review. The response I got from Bridgestone was:due to alignment error specification according to specific model and make of car. But Costco not providing service of alignment when changing Tyers. So they can always get away from the issues with Tyers. Plus “alignment “, no one will ask for specifications from retailer… Read more

when doing alignment service. You always trusted they supposedly did the proper job. It is hard to verify that issue with the shop who did the alignment at that time, afterwards . So Bad luck . My advice is not do types in Costco given they can not provide full tyres change services. And always ask for specifications when doing alignment of tyres. ( shop said they can provide the specifications at the time of alignment but not after as they don’t store the information in their computer).

Rexton Reach and Samsung galaxy. No match – I purchased new Rexton Reach hearing aids. After purchase and delivery i was not told that not all Samsung phones would work with the new Reach aids. I purchased a new Samsung phone from their list. Two weeks later I discover that the aids do not allow Bluetooth pickup of phone calls. Not happy ! Show details

Very very terriable – Review is not worth for even zero.for cashier name victor T , coustomer service , member service and management team. Those staff members bullied customers as a criminal by covering with company policy. If the card member card is not transferable why they allow to enter the store and allow to purchase. The staffs are very rude , they don’t respect… Read more

customer. I have heap of experience with Costco all over the world but never seen very rude staff and missed management like Docklands Costco. With my e experience, in term of items and prices nothing more special than local sotre like Cole’s, woolworth, etc. So it is not worth do become member at this store. Staffs were behaving like this business my be down soon. Those staffs the behave like they are feeding all costumers ,Costco is special place and not comparable in Australia. Zero star for Costco, I will get refund for members fee that is not worth store to become member. I don’t strongly recommend new member .

Shopping fairyland for family – It never happens that we went to Costco and didn’t find something interesting and valuable buy. We are Costco members for 11 years and have shopped extensively over these years. Our monthly trips are good enough to fill our fridge with high quality milk, super cheap eggs, cat food, cat litter, paneer, fruits, big box of spinach, superb bakery… Read more

items and clothing for the seasons too. I am always comfortable and confident of getting the best quality of everything I buy from here; sometime much cheaper that other places, sometime not! But always of best quality… I use Costco tire services, always cheapest, have brought electronics and jewellery. I have always been supported and have always got refund if things went wonky. I would say, it is a great shopping place for families. With 2 hour parking that covers shopping and trip to next door shopping mall, it is always easy place to drive and shop. Not to mention the cheapest mega pizza and other lunch/dinner menus. It’s been a standard feature of our birthday parties, summer parties in park and office pizza time. All in all, best shopping place for families - small and large.

Big savings on hearing aids and glasses/contact lenses – Costco’s $60 membership fee is definitely worth it if you need to buy contact lenses or hearing aids. You’ll be tested by audiologists and optometrists and health insurance extras cover is accepted. Quality hearing aids, manufactured by respected brands but sold under Costco’s brand, are about $5,000 less than buying from an audiologist. My… Read more

wife met a woman from Adelaide in the Docklands store who had flown to Melbourne to buy hearing aids at Costco. Even after all the costs of the trip, she worked out Costco would save her thousands compared with buying them back home.

For glasses, Costco have a good selection of designer prescription frames at good prices. Contact lenses are a lot cheaper than at discount optical stores, plus you can get a new contacts prescription every year, free with your Medicare card (many opticians charge extra for contact lens prescriptions).

Giant mayonnaise? Unless you have 6 sandwich-loving kids, it’s probably better to just buy it elsewhere when it’s on sale.

Customer Service – What a Lovely staff Member Helen before entering Costco There should be more like you sweetheart in Helping the Elderly you helped not only me but my friend as well you have patience of a saint I want to thank you so much you made our shopping at Dockland Costco very enjoyable Thanks once again Helen Show details

Love their meat and bakery – I love Costco meat, not always cheap but good quality. Bakery is great prices. Membership is not always worth it tho, I don't find it all that cheap as you can wait for specials at coles or safe way and get cheaper. But Costco as said do have great meat and cakes.

Costco docklands – If you choose between Costco Docklands and Costco Epping.. goodness choose Costco docklands...It’s spacious.. items are easy to find... the food court has lots tables and chairs unlike in Epping..I mean yes it has its own gas station but that’s all I can say that’s good about it.. overall Epping Costco is a big no no for me.. and the staff at docklands are quite nice and friendly.

Terrible service – Drove to the Docklands store at 3pm. Had 2 attendants standing outside, just standing and not directing traffic. After shopping, it took me 1 hour to leave the parking lot. Distance to the exit was no more than 100 meters. The trolley return bay was so full because no one was taking it away. It stated to pile up until it obstructed traffic. Cars… Read more

were exiting from all lane ways. In addition, car were also driving in. The lack of traffic system made it impossible to leave the parking lot. Lastly after an hour, I managed to drive out and it made my blood boil to see the 2 same attendants were standing outside having a nice chat with each other rather than doing their job and managing the parking lot. My last year with Costco for sure. Wouldn't recommend the store to anyone.

Poor customer service re portable spa – I went and spoke to Costco about a portable spa that they offered for $799 for my terminally ill wife who can't get upstairs anymore to our spa bath which gives her a lot of relief. The exact same item was for sale on catch.com for $598 it took 6 days to get an answer which I had to follow up to get myself. All they then said is there is nothing… Read more

we can do for you by this time catch had sold out. I've since asked for the store manager to call me and its been 3 days still haven't had a call back Costco's customer service is non existent. Really disappointed with all of and have noticed that most products are as expensive or more expensive than elsewhere some discount store that you have to pay to be a member

Rip off....more price gouging – Everything is over priced and just not worth the joining fee, especially when you can get same products at ordinary supermarket cheaper.

Optical – I had a very bad experienced with Optical at Dockland. When picked up my optical glasses, I told her the frame not tight and it keep on dropping. She told me because it is different frame wth... And my glasses is blurry she told me need at least 2 weeks for it to adjusted. Now back to my old glass never go to Dockland for Optical. Show details

Asked by the cashier to pay cash only – This is the most ridiculous experience I’ve ever had with Costco. I went to Costco in Docklands with my friend last week. My friend was asked to pay cash only by the cashier because she’s using her mom’s membership card. Then I said I’ll pay for all her items as I’m holding a membership card too. But the cashier refused to scan my membership card… Read more

but still allow me to pay by credit card. It doesn’t make sense at all. I’m suspecting this might be an illegal action so I refused to pay if she doesn’t scan my membership card. Can anyone explain to me is this legal for Costco to ask people pay by cash only?

Price different online and instore - do not honour advertised price – Found an item on their website I wanted and because I lived close I went to their docklands store to check it out. No advertised price on display but I thought I knew the price so no drama. At checkout the price was $10 more. I queried it. Manager gave a terse impatient response, which annoyed the hell out of me, so I challenged him on it. I was… Read more

fobbed off rather rudely. Either they need to fix their website or sort out their pricing. Poor customer service.

Not happy today – I bought a cooked chicken today. Normally extremely happy but today the chicken was not cooked properly, it had blood and I’m not a fan of chickens undercooked. Show details

Costco Price Rise why ??? – Why is Costco getting so expensive buying in bulk ? We used to shop every week there. Now it it worth it Price rises astronomical ! Keep prices down we’re Not shopkeepers we’re families try to Save a bit of money.

Very Rude Staff – Very rude staff, I forgot my card for entry, gave me temporary card for the day but he was insulting me as I forgot my card, very rude, reckless, negligent response, I know its a very big company but also need to take care of proper customer service, need to be kind to the customers. Show details

Terrible parking machines – I am a costco member. When I went to Coatco Dockland, I parked my car in the parking area. When at the check out I tried to scan my card. It did not worked. I was charge $75 for it. I then contacted Costco, they told me to contact Care Park as it is managed by them. Care park ask me to fill up the form but they are not respondong to any of my emails Show details

Bad customer service – I went to Costco docklands and I observed this behaviour at check out quite a few time that salesmen don't know that item is on sale. They will give you quote of original price and when you asked that this is on sale they start denying. On Christmas eve this happen to me again. Don't know what's wrong with them. I have to return an item as salesman was constantly denying that item is on sale. Terrible customer service Show details

Terrible car park – Parking is terrible when it gets busy. Only one exit and one entrance. You have cars turning in every direction and people walking and crossing alongside cars. Unsafe for pedestrians and cars. Waited 20 minutes to get out of the car park.

My experience was not pleasant – My experience was not pleasant as we were at the check out one of the employees that works at Costco was Asian girl but I will not name her she pushed the shopping trolley into me and started laughing it was 400$ dollars worth of drinks and meat and many other stuff she did not even apologise instead smirk and giggled to her selve Im very upset with this customer service doesnt even deserve a star Show details

Good place for things that you need, but you need to know what other retailers charge!! – All items are not cheap at Costco!! You really need to know your prices and compare them with other retailers. The only thing is that you get Kirkland products which are exclusive to Costco. The range of tablets are great and their nuts are pretty good too. There are long waits to pay for your stuff and I always check the online catalogs, as… Read more

I find that Costco sometimes don't advertise the items that are on special.

The meat is good quality but a bit more expensive.

Rude Supervisor – Went to the shop yesterday on behalf of my wife (who is at home recovering from a hip replacement operation). Learned that I can't use her membership card/credit card - despite the circumstances we find ourselves in. Okay, I can handle that - rules are for protecting everybody. However, the self important and belittling attitude/tone of the… Read more

senior supervisor (at Docklands,. approx 1.30 pm on 19th June 2019 was appalling. She confiscated "our" card and left without even explaining how i would get out the notoriously dodgy carpark and stormed off without a single attempt to even try to soothe the situation. Wont be back!!

Fantastic for health food and organic products – In our family, we love Costco for their incredibly reasonable prices on organic dried foods and other health foods. We make our own plant milk and do a lot of recipe development for our business and Costco has saved us a considerable amount. We can’t say much regarding the fresh produce as we mainly grow our own or shop at organic stores… Read more

and farmers' markets.

From time to time, we will purchase some of the clothing and find it to be top quality especially if it’s the Kirkland Organic Cotton range.

Some of their bulk spirits are also very good value.

Between Aldi and Costco, there are fantastic savings to be had.

We can’t wait for Kaufland to open their doors.

good – the food that we bought was nice but the prices werent much better than normal shop prices, some items possibly even more expensive such as toiletires

Enjoy bakery section and salad section good quality – And really enjoy the food court or section But please bring back korean bugogi Really miss that it's better than the chicken roll... Thanku mel

Great – We went to Costco Melbourne docklands for the first time last Sunday .Why didn't we go there earlier so much to see and so much to buy .A must for every Family spend the membership money and start shopping

No coffee for 6 weeks – Have shopped at Costco for the past six weeks and would love to have a coffee after my shop. However, the coffee machine has been out of order every single week and staff say it’s longer than that!!! So, thought I would get a sundae and guess what?? The ice cream machine isn’t working either!!

Very rude staff – Went in to the counter found my card was expired a month ago. Told staff that i will pay for the renewal. She refused to do so and confiscated my card. I felt really insulted as if i stole something from them. Very Rude!!!