Cricks Highway

I bought my Sanggyong Rexton from these guys brand new with faulty tyres. It took nearly a year of following up to get replacements. Other things like door trims were replaced under warranty, they fixed one thing and broke another in the process. The last time i was there to change a window chrome trim, they scratched my car. Lack of care,… Read more

tried calling Paul the manager twice, left messages, never fot a phone call back. Not going back to Cricks Highway, i don't recommend them to anyone else. Nasty and careless service.

Poor service from the sales team when purchasing and also poor service from the service team. Not returning phone calls. Dodgy responsibility around getting repairs done under warranty. I can't believe they stay in business with such horrible service and unethical standards.

So disappointed in communication again. I am waiting on a part and was told someone would contact me in 3weeks and have a loan car booked for when i come in. I haven't heard from anyone for weeks, have left messages and spoke to customer service who told me they would follow up. And now i am needing a service and the only place i can get it done… Read more

is at Cricks Highway to keep my warranty valid. Definately would not reccomend getting any warranties where you are only limited to using their services for your vehicle. NOW HOW DO I GET THIS SORTED???????

Costly repairs Renault CAPTUR – Customer service communication was very poor. The service team technician diagnosed the fault with our CAPTUR. Expensive repair to use new parts, price reduced using not new parts. We appreciate the help regards that aspect. Won’t give 5 stars as communication was lacking badly. Service Manager was helpful, thanks David. Show details

Top service – I had my car serviced here and the attention to detail was second to none. The Service Manager Mr Pearce even came to greet me and personally check on the service. I highly recommend them.

A car buying experience worth sharing – My wife and I just drove home in our new Volvo EX30 EV. It is in "cloud blue" duco with a "breeze" interior. It is the quietest car that we have ever owned. The staff at the Cricks Highway Volvo, Springwood made its purchase, such an easy and pleasant experience. Our thanks to Nicholas, Jaclyn and especially to Matthew Southern. Show details

I would never advise anyone to use this organisation. They never get back to you. Every time I have dealt with them. All ways a problem. … They don’t care about your concerns as I’ve been using them for 3 years. Nothing has changed. Unfortunately due to buying a Karando off them. Have no choice. Manger Paul SsangYong - Couldn’t even be bothered to address my concerns. Show details

Highway Robbers, is the best way to subscribe the Renault Service. My 2018 Renault Koleos had an issue with the climate control fan not working. I informed them the AC was still working but no fan. Charged me $220 for 1 hr to inform me the Quote to repair was $4863.80 and 2-3 days to repair. I noticed one component was the Air Compressor,… Read more

straight away I knew they were lying as stated the AC was working. Took to local Auto Repairer, total repair bill was $570, and completed in half a day. The part cost was $450, and able to get it in on same day.

Cricks Highway Service Springwood. Booked in 6 weeks ago for a service. Rang them with a problem with having no horn on the Monday, was advised to tell them at my booked service. Arrive Saturday morning, lady who greeted us was very rude, didn't want to know about my horn not working said we can't look at problems on a Saturday! Wanted to keep… Read more

my car until Tuesday. I told her that wasn't possible. Advised I had called and I am not allowed to drive without a horn. Ring me and say your horn doesn't work we think it's an electrical problem. Was supposed to call today with a time for me to bring my car back and have a loan vehicle while getting fixed. Nothing. Surprise, Surprise!

Dissatified – After ordering a Forrester, we were told that the vehicle would be delivered by August otherwise they would refund our deposit. During the follow up, we made several calls, texts and emails that were unanswered and delivery didn't happen by August and our deposit wasn't refunded. Disgraceful service Cricks.

Failed again – Bridgestone went here to purchase some parts and fit them to my vehicle. They sent them the wrong ones. Despite them not accepting an order without a VIN appalling. Show details

Warranty repair issues and no responses – Atrocious service and not keeping the promise after selling the car. I have reported same issues with car and called multiple times to get updates but no response. DO NOT BUY NEW OR USED CAR FROM THIS PLACE.

Not happy with Renault service – Booked Renault van in for a service. For some reason the mechanics worked on looking at oil leak (not fixing it). Four hours later had to rebook for service and additional car work. Arrive 8.40am for service, after end of shuttle service. Knew all day job so and went away for few hours. Had call when away from cricks that vehicle repairs will… Read more

take two days. I live 15km away which is two hours by bus and train. Told Cricks to hold work on van and just concentrate on service. Turn up at cricks and wait in their sterile waiting room. Van is left on lot with no courtesy text. Pick up van and find car camera is disconnected and radio on full blast. Mechanics have had a field day with vehicle. Don't go to cricks if can help it. Not a friendly place.

Great service – I'm extremely happy with my service I received I wanna say a big thanx to Rosa she was great she went out of her way to make sure I was kept up to date on my car thinking I had a major problem only to find out it was just a replacement battery so I see u when I book for my car service ........... Show details

not this way with customer expectations – I wanted to buy a SsangYong Musso Ultimate Lux .The offer from the Cricks Highway dealer in Springwood was the cheapest . With the seller Michael we agreed on an amount that satisfied me . Michael very professionally and efficiently explained all the details . I paid the deposit , the second amount and trade in my used car. I was short of… Read more

13,500 Aud . So the Business Manager promised to deal with it efficiently .On the day I picked up the car a little excitement , confusion with paperwork , waiting for insurance details and skillful bypassing of details made me quickly sign the underlined areas of the loan agreement . Unfortunately the lender I was chosen expensive . The additional fees alone cost a bagatelle $1500 Aud . The loan amount was accompanied by an extended package of mechanical protection . Unfortunately my English is still limited especially in such fine matters and legal formulas requiring logic and efficient understanding . Unfortunately responsible people did not do many things before my arrival . Later time pressure , waiting for Certificate of Currency , insurance details , poor understanding of the intention/details of the offer made me sign a rather expensive loan . I wanted to borrow only 13,500 Aud but signed for 17,781. After 5 years I have to pay back as much as 23,842Aud......... Dear dealers time to respect expectations of the customer . This is an exaggeration because nowadays it is not enough just to be nice and extract extra money from a lost customer . With this you will not encourage new buyers

Terrible experience – Turned up at the scheduled time. I even called the day before to confirm. On arrival I was told I’m here on the wrong day and that I need to leave. Was treated aggressively due to their own error. Avoid this place at all costs. Total morons, not a brain cell between them. Show details

Amazing service, very professional car dealership – We greatly appreciate the great service given to us by Terry who went out of his way to accommodate our needs, which was very much appreciated. Absolutely loved the service provided. THANK YOU.

Rubbish Customer Service ! – If your lookig to purchase a new Kia, select the salesman you choose to deal with very carefully. Avoid the male with attitude ! Glasses wearing who has no interest in being polite to customers and is absolutely rude. I had intention of purchasing a new Kia however after a short verbal engagement with this man you Kia dealer principal lost my… Read more

business and i went elsewhere ! . Dealer principal you need to address this attitude as he represents your brand !

Worst ever interactions with this so called professional company over two years – State accurate facts and objectives... Service done after waiting a month and a half. I tell them i need new tyres and that i want the same type and brand. Get there and they know nothing about the tyres (Go Figure) so i end up with so other brand, yes not my choice but what can you do... and two weeks later the breaks were needing attention… Read more

(Why??? They didn't check them maybe???) Waited another month for this to happen and in the mean time I had to rent a car at my expense. Then car warning light came on and it was towed to Reno for them to work out what was wrong as the Reno break down service had no idea. And Reno didn't either so after making me feel like they did me a favour fitting me in they replaced the battery and charge me $300 and a week later I had the car back after again needing to hire a car so I could go work. Now my car has come out of its included service caps and to my surprise the labour cost of a car they had for 4 hours and having to replace two tyres after only 12 months is $800... Will not take it back here ever again... Renault is so widely bought in Europe and admired but here it is a disgrace, will never buy again.

Terrible service – I took my Renault Master van to Cricks Highway as it had transmission problems. $4,700 later and they didn't fix the problem. I took the van back and they updated the software but this didn't fix the problem either. The manager I spoke with was patronising and condescending. I made a complaint through the QMTA then through the Office of Fair… Read more

Trading but Cricks response was, again, patronising. I actually think Cricks didn't know how to fix the problem. Will never go there again.

New Car Never made it into Production due to poor communication – Signed a Contract for the Purchase of a New Vehicle on the 12/2/2022. VW CADDY CARGO. No communication until 25/10/2022, [Name Removed], Senior Business Manager rang to say that our Vehicle had arrived at the Port of Brisbane. Great. Over the next few weeks everything was being organised by [Name Removed] for the delivery of the Caddy. 22/11/2022… Read more

we received information via email from [Name Removed], salesperson that due to an error the Caddy had never actually been built. Obviously this didn't go down to well with us and upon questioning her about the particular date on the email from [Name Removed] addressed to New Car Sales Manager [Name Removed] (more about him later) she thought it was a smart move to hang up on us. We arrived at the Dealership 40 minutes later to find out what has happened. First question from us was how come we were never told about the Changes that VW needed to make for the production of the Vehicle to go ahead in approximately 2 weeks after the email (most certainly we weren't suppose to see this email) was sent to [Name Removed] on the 29/8/2022 or [Name Removed] forwarded to [Name Removed] and she never let us know. It was obvious to us that these two were backing each other up and neither one was willing to admit fault and to provide a resolution. [Name Removed] basically ignored the question and said it was just a link and stating that on their system it was showing up as it had arrived into Brisbane.

The more he spoke the bigger the hole he was digging for himself! but it was a great show.

FURTHERMORE [Name Removed] had the audacity to blame Volkswagen Australia for this.

23/11/2022 we received a call from [Name Removed], Sales Planning & Ordering Manager Volkswagen Group Australia who was extremely helpful and verified the email dated 29/8/2022 was sent and in reference to SUBJECT 400781 (our Caddy order) and no correspondence was heard back from Cricks Highway Volkswagen so obviously it didn't go into production. We asked [Name Removed] had we received this email from Cricks and made the necessary changes to the Specification, would the Caddy of arrived in October/November 2022 and he said a definite YES. [Name Removed] also offered us a solution to this problem and we will be following his advice. Obviously this won't involve Cricks Highway Volkswagen. The Only Employee in the whole of the AUTOPACT group who has had the decency to make a GENUINE apology was our Senior Business Manager [Name Removed] who has been so honest and straight forward.

There're many great Volkswagen Dealerships across Australia, however Volkswagen Australia would be better off without a Dealership like this!

Parts and service – am very unhappy with the VW service in cricks highway Springwood. I bought t-cross brand new approx 8 months ago media screen blacked out. VW Service team call me 3 time to bring car over there and can’t fix then they said can get new one. I get call from service team they said they got the unit and booked my car I drop car and same day evening… Read more

get call they lost that new unit not find anywhere. I ask them when u can get other unit then I get answer from service team I don’t know. Even I don’t know what to do, Pay that much to get new car and can’t use media screen what a joke.

Car, warranty, custumer service – Bought a car on 07/10/2021with 116,958kms, on 09/10/2021 found a rear shock leaking, called to ask warranty on 13/10/2021,was a bad customer service, went there and the customer service was even worse, been told that they would not give me warranty because leak oil from the shock absorbers is normal( isn't normal at QLD transport rules)and I'm… Read more

paying extended warranty, now the car is really unstable while driving straight, and trying run wide on the corners, been really dangerous to drive. Been told there if I take my car to another place to be fixed I will have trouble if I need warranty! Now I bought a car with problem , I'm paying for warranty, and have to pay to be fixed at the same place.

Terrible customer service – Visited on several occasions genuinely wanting to purchase a new car but there was no stock to test drive, given incorrect information and we felt as if we were a nuisance by simply being there asking info about the car. The only good sales person left recently. Really disappointed as we bought our first car there, will not be going back nor would recommend. Show details

hopeless service out to rip you off – My vehicle stayed at cricks for two weeks, each day i called (they NEVER answer the phone ! takes multiple calls and messages to get through) i was answered with a professional company lie to fob me off, until they charged me hundreds of dollars to tell me what google or the workshop computer would have told them in minutes... then to be given an… Read more

outrageous repair bill, of close to $4000 (half of the parts weren't even required) and of course the parts were all ex Europe even though there are thousands of these commercial vans , What a load! 1 Hour later i had sourced the parts myself , here in Australia, for HALF the price of what they wanted, had my vehicle towed to a real local mechanic and was fixed within days! ...oh did i mention they manage to flatten the battery , tried to tell me it needed replacing (its actually fine) and a quote for AC repair that was incorrect ....oh and after two weeks failed to even look at the other items i asked them too....... absolutely useless and twice as expensive as they should be ......I'm sure this is all driven from a a top down approach...(can clearly see they are understaffed also) the staff were professional and helpful and all seemed to have a despondent look on their face that says ...."help..what the hell am i doing working here ,get me out of here, I'm sorry i am ripping you off and giving you poor service ...but it's like that here all the time". Summary: Crick Marcoochydore is like Covid19, best avoided at all cost

Disgusting, unprofessional and rude mechanic – I have arranged my vehicle to be towed. The appointment got confirmed. Shortly after, I received a call from an incredible rude mechanic, stating that they do not have time for my van at all. I wasted 2 hours arranging the tow, this business left me alone in the worst moment. Before, already twice my phonecalls have been left unanswered. uUacceptable and disgusting.

After 4 years of getting my car serviced by this mob I finally gave up – The final straw of this saga was when I was told that the brake pads needed changing at 110,000 service. I thought this was a bit strange and refused to let them do it. Well another 2 services went by and guess what. The brake pads were fine. Another service goes by and guess what. Brake pads are fine. I mentioned this every service and expected a… Read more

call from the Service Manager to explain why they wanted to replace something that didn't need replacing. Never received that call. The final straw happened at the 140,000 when they wanted to charge me heaps of extra's on top of the service. I said it will be the last time I get the car serviced by them. The final thing is I have just got the 150,000k service somewhere else and guess what. Brake pads are fine. Pictures to prove. Bye Bye Cricks. Never again.

Great company, excellent service team – I know car dealers get a bad rap, however after our third new car bought from Cricks, I have to complement them on their service team. The two small faults I have had had with my latest Triton have been addressed and to their credit weren’t a warranty fault with my vehicle but were after market issues, both were identified, by the service team,… Read more

and I have been able to get the small issues fixed up. I’m impressed enough with their after sales service to write this review.

Vassi is the man – I have bought 3 cars from cricks in the last 2 years. The best of the 3 is vassi from honda. Actually helped my buy my wrx from the arrogant boss at wises rd maroochydore. No deal was given to me for my loyalty to cricks. I paid full price. If it weren't for the excellent service I received from trent and Matt.c at wises road I would have bought… Read more

elsewhere. Boss at wises rd maroochydore should take customer service lessons from vassi at honda springwood. Vassi, Matt c and trent. Massive thanks. Matt :)

Great Sales Staff – We recently bought a MY20 Musso and were very impressed with the staff. Cory and Chad were very helpful and honest when it came to delays due to Covid and our trade etc. Happy to recomend them to our friends. Show details

Tye from Renault springwood – Thankyou to salesman tye from Renault in Springwood brisbane. He was very professional, polite and took me for a test drive in the Megane. Unfortunately I couldn't afford the car but the customer service was great. Thankyou Renault team in Springwood Show details

Great guy Tony Gardner – Great service from Tony Gardner went over and abbe and nothing a problem

Great Service – Great service, great price, great product it is our 4th Kia car, I would recommend Cricks Kia, Terry was very friendly  Show details