Cricks Noosa

I have had a great experience with Emma Chen in finance and she has been very helpful and professional through the financial area and I have to commend her on her helpful friendly and understanding demeanor However due to a horrific family tragedy I was unable to sign the contract at this point and I emailed the sales man Bradley Bartlem of the… Read more

terrible situation I found myself in and apologized and explained my horrible situation only to be emailed back "thanks for wasting our time" I was already devastated by my situation as any family would be I forwarded the email to Emma Chen letting her know the situation and Bradley Bartlem email and the rude unprofessional cruel behaviour that is working there Totally disgusted. Once I am back on my feet I am happy to work with Emma but under no circumstances will Bradley Bartlem be part of the sale. He is a grown adult man who needs to learn respect to the customer service. I definitely would not employ this pathetic individual.

Beware of used vehicle warranty. Cricks auto group sell used car under the banner of a used vehicle warranty that promises cover as long as you get the vehicle serviced with that motor group. I own a brand that is not sold by their new vehicle departments but bought it due to the extra cover afforded by the "used car warranty" have continued to… Read more

have the car serviced with them but when the time came for a fault to be fixed... sounds of crickets.... firstly the "technicians" cannot observe an obvious problem, honestly couldn't find a shag in a brothel with a fist full of $50s. Then as they don't sell these cars, they can't fix them anyway. So advise me to take it elsewhere (I assume at my expense) then to my surprise I find that after over 2 years that their regular servicing consists of a basic oil and filter change and a check over... NOT A LOG BOOK SERVICE as the vehicle actually requires. Buyer beware. I'll be making them aware shortly of section 408c of the Criminal code of Queensland and raising this with ACCC as it is clearly misleading for financial gain. Fine if the car is good, just don't expect to get good cover for faults and make sure you are getting a real service not a crap one i can do cheaper at home.

Bad experience – Test drove an Audi car at Noosa price 38k Was told if I didn’t buy it now it was sold. Said thanks and walked away. Didn’t appreciate the hard sell Researched more cars when at home an hour later Car still for sale on carsales and had been reduced by 2k from my test drive an hour earlier. Contacted them with a promise of a reply from my email within 24 hours. No contact by them at all. Totally ignored. Disappointing

Unpleasant Experience – I recently purchased a new vehicle using a trade-in at Cricks Noosa. I believe they took advantage of the fact that I had driven a day and a half to get to the dealership as there were last minute uncompromising changes to maximise their profits at my expense. It was not a pleasant experience and I certainly did not drive away happy. I won't be going there again and would recommend to others to go with another dealer who values their customers. Show details

Disgraceful customer service - BEWARE – This is my 2nd review about the service department at Cricks Kia Noosaville. Today after a long dealings with this company over a six week period I dropped my car in to finally have a warranty issue fixed. I had booked a loan car as my past experience has shown that the work to be done can take days. To my surprise a brand new electric car was… Read more

provided which had a $1700 excess. I have never driven an electric car! I was quickly shown how to drive, reverse and start the car. Given I was not confident driving a brand new car I asked if another car could be provided or if the courtesy drop off car could take me home. I was told that no other car was available and the driver of the courtesy car service had already been to my suburb and they would have to ask if they could accomodate my request. I was then told that this would time as the driver would need to have a coffee and "smoko". In the end I rang a taxi. The customer service provided by this group is absolutely disgraceful....Anyone dealing with the group, BEWARE.

Good customer service – We get our car serviced here and the customer service is great. They do need more staff on during the busy times. More courtesy cars would also help but overall a good experience. Show details

Cricks Noosa Vehicle Servicing Department are absolutely rubbish at their job! – The Cricks Noosa Vehicle Service team are absolutely rubbish at their job. (Not the mechanics) just the front office service department. NO IDEA WHAT CUSTOMER SERVICE LOOKS LIKE! The worst service team I have encountered and as a new Jeep customer of 6-8 weeks there has been NO EFFORT to contact me after multiple attempts. I have followed the… Read more

service team up multiple times including last Friday 28 July by contacting the Sales agent who sold me the vehicle (as he was the only person who returns phone calls) to follow the service team up and was told I would receive a call this week. Guess what? NO CALLS.

They don't reply phone calls. They don't follow up complimentary service bookings. They don't follow up on active vehicle recalls. THIS IS A MAJOR SAFETY CONCERN and LIABILITY Cricks Noosa when you can't even book your vehicle in to get repaired!

Cricks Noosa vehicle service team is completely dis-functional and lazy. They are absolutely terrible at after sales service and do not have a customer centric focus what so ever.

Cricks Noosa, we just take your money and run!!

AVOID THE SERVICE TEAM AT ALL COST TO YOU!!

Our new Forester is a dream come true! – The team at Cricks Noosa Subaru are all excellent. However, I deliver the majority of my praise to Kyle Mills. He was the best new cars salesman I have encountered. Never pushy, explained everything in detail and gave my wife and I an excellent Test Drive. The Forester is a dream to drive and I have no hesitation in recommending Cricks Noosa to prospective clients.

Absolutely Useless for Alfa Romeos – This is the only one authorised service centre for Alfa Romeo on the Sunshine Coast and they’re absolutely useless. Don’t buy an Alfa Romeo if you live on the Sunshine Coast. Example - first time I had an issue with my car I took it in 3 seperate time for diagnostics which was not cheap. They couldn’t figure it out. All I needed was a new battery which some else told very quickly and for free. And they’ve been just as bad ever since

Beware – Went in to address engine light on dash. Quoted $529 for repair. Three weeks later, collected vehicle and found 20 litres of fuel missing from fuel tank, and repair bill was $1523. Drove away and engine light came back on. Phoned and was told they would repair if I paid a further $450. Show details

This ompany should not be allowed to be in business – Absolute disgrace of a company When work done by their so called mechanics failed simply told bad luck and deal with it yourself Not just Cricks but also there mother company Autopact DO NOT USE THESE CRIMINALS Show details

Poor ethical work practices. Depending on who you speak with, a different story – Vehicle ordered and deposit paid March 2021. Contacted August 2021 asking if they should put the order in. Contacted again in September stating they wanted to refund deposit and cancel the order. This followed my complaint to their head office and raising my concerns with Kia Australia. Show details

STAY AWAY! – Bought a car "fully serviced" from them for $13k with 35k on the clock mid 2019. Got it regularly serviced as per service manual from them, two years later I bring in for next service, they tell me the transmission is gone (with only 78k on the odometer) and it'll cost $15k to replace, absolute disgrace. Show details

Back Yard Service experience. My Advice take to a proper mechanic – I called in for a transmission filter and oil flush, I was very specific & they checked over ph and said no problems. Picked up car, they had flushed via return hose to bottle, and sprayed highly corrosive hydraulic fluid all over the car, the car was dripping with water & stunk of hydraulic fluid. When I enquired he said they did their butt on it… Read more

as far as time, and couldn't` find the filter( Kia Dealer?). Completely backyard mechanics. I can do change, but their is a very specific way to do an XM Sorento transmission change with computers etc so I opted out just in case .Now I have to wait for my car to rust to pieces and maybe if it got onto paint, it will destroy our paintwork. I took it to them because I wanted a professional job done on my wife's car ,we got an inexperienced team ,to do what I have done on many vehicles in the past. Now its a ticking timebomb we brought this new, first car ever. Thanks Cricks you`ve hurt us financially down the line & shown us what car dealers you are (untrustworthy).

Crooks Noosa – My wife took her Fiat to Cricks Noosa today and had an experience that I can only describe as misogynistic and appalling. It started with them telling her it was a 15 minute walk to Noosaville when it was 55 minutes. We knew the problem with her car when she took it there to seemingly be repaired. They knew that too. Several hours later, after… Read more

chuckling at her “misfortune” at walking nearly an hour in the heat with a backpack and no water, she asked for an update several times and got no response. Six and a half hours later, she was belittled when she was told about the problem - which we already knew about - and was charged $150 for the information and the changing of one bulb and a fuse. I am furious that in 2021 that such sexist behaviour still exists because I know that it wouldn’t have happened if I was there. We have decided to rename them Crooks Noosa and would suggest that anyone who is looking for any modicum of customer service or decency go elsewhere.

Cricks was my 1st choice – I found a car that I wanted to buy and was given a fair trade with my old car.Unfortunately the car I wanted was a demo model and was told I hade to wait approximately 2months for another car to come in stock.I said pretty please as I wanted this car now.They obliged me and here I am driving my brand new Kia Rio.Thanks to Geoff for pointing me in the right direction about choices of cars.Thank you to all the other people involved with my new car. Show details

Quote given for selling my Fiat 500 – I recently took my 2016 FIat 500 to Cricks in Noosa where I had originally purchased it from as new. I was shocked when I was only offered 4000 dollars for them to sell it on for I suspect considerably more . According to the Red book car guide 8,200 was what I was entitled to receive in regards to the current condition of the car . I was offered… Read more

8000 dollars for it at another car dealership and would therefore like to know why I was offered such a insignificant amount by your company. Thank you Pam White

STILL WAITING!! – A part was (supposedly) being ordered for me in October 2018. It is now (almost end) January 2020. My numerous emails asking for updates get ignored. I’ve contacted “head office” who fobbed me off on to somebody new at the Noosa dealership. After initial contact with him, emails once again get ignored. I called a week again and was told that I would be called back shortly. Well, I’m still waiting. Show details

Worst experience ever – Purchased a new RAM I was shameless lied to and once you sign the contract you are treated like dirt. The car had rust on delivery after 7 months of requesting repair they advised me that the cause was environmental issues saying It was caused by me. I then took this up with RAM Australia. RAM advised that their was never a warranty claim made… Read more

and RAM fixed the issue. Cricks a bunch of liers and dishonest crooks my advice is to run and deal with a reputable dealer. Visit their poor ratings on face book and word of mouth . I am not standing alone here

Useless – Cricks were unable to find a aircon leak in my sons Subaru twice , initial visit they topped the a/c up and suggested I bring it back if it failed . Surprise , surprise it did fail and they then changed a valve which did not fix the leak. ( suspect they wanted to appear to do something ) Clearly made a booking for me to wait for car and it sat… Read more

for a full hour in carpark untouched. I rang to insist they fix the car and was told the aircon service unit is broken so in frustration took the car to a Noosaville aircon mechanic and he found a large and obvious leak in the condenser in 1 minute & said the part they replaced was pathetic & never the issue . Also when I caught a cab home the driver then tells me of his Cricks disaster due them not properly servicing his private car and having it breakdown. I recommend Noosa Radiators and aircon who know what they are doing . Go to them and you will drive away happy.

Crooks – This is why they are called Cricks and their merry men of crooks. Scam after Scam Crick's warranty - Charter boat "What" charter boat???? Scams - Wrong oil, Tyres, Faulty Injector, Buy Back and more Show details

They can’t even get their name right - should be spelt CROOKS – This is the second time of buying from them. Only went back as they own half the dealerships within 50km so you’re stuck. First issue, watch what they say and what they put on the contract. The two won’t necessarily agree. Unfortunately they keep you there for hours to wear you out so it’s easy to miss. We got our contact amended as we noticed… Read more

before the calling off period and threatened to cancel the deal if they didn’t add the items they had missed by mistake.

Secondly watch out for them asking to massage the value of the trade in so that their sales figures look better. The bottom line figure will be the same so you loose nothing. Problem is they offer say $1000 for trade in, write it up as $5000 and change the sale price of theirs accordingly. You pay the same so do you care. Not until you pay them the finance that is. At which point they can change the price they’ll pay for the trade in. You can’t cancel anything now as there’s finance penalties so you’re locked in and have to pay the difference. They may have a valid reason for changing the price, but because the contract has the inflated price, even if you take your trade in out of the contract, your left with a contract that has a higher price. This is why they drag out the sales process as long as possible so they get their money in the bank and you have no recourse. It’s only now you understand why it took them a week to send an invoice to the finance company. The figures are just examples to make it clear, we ended up loosing a few thousand this way, but unfortunately no proof, so can’t fix it.

They did several other dodgy things, but these points might help you avoid not driving away mad. There’s nothing I can do to fix my situation, but hopefully this warning will make others think twice about trusting the verbally agreed and ensuring what is written on the contract is really what it should be. They’re good at being friendly so you trust them, just remember you owe them nothing so only sign for what you’re happy with as the contract is all that counts.

Untrusted dealer - – This is the worst dealer I ever dealt with I went to buy a 2016 VW Passat B8 Wagon -2016 model ( still not sold) at Cricks used cars Noosa (same location with Subaru) after negotiated over the phone ,two months ago. As per the photos of this car in the Advertisement, I found that the parcel cover was missing and Salesperson Steve agreed with… Read more

me to swap with another car in the sale( It was around $850/=).

Based on his promise I went there (from Brisbane to Noosa) . Once I reach ed the dealership the sales person was not at the location as agreed. Then the Manager/Principle( as he said) start to dealing with me. And once I started to questioning about parcel shelf cover then the new guy said he don’t know about that. I made a phone call in front of him to the Steve-Sales person I originally dealt with. They were passing the ball to each other. I guess they were thought I committed to buying this car due to I traveled from Brisbane( around 150Km). Also, some information provided me on this car is doughty full(especially service history and some details).

Their attitude is really unprofessional and cannot trust at all. I never deal with like these people changing the words…

disappointing – purchased used car end of January and within 2 weeks car was slow to start. got battery checked and needed a new one after being told battery was “good”. car had been looked over prior to our purchase by their service dept. however I was not aware I had to ring them first before I purchased a new one. that cost me. Show details

Dubious high pressure sales tactics! – I would not recommend them. I wanted to buy a Subaru and went in to test drive and see what they would give me for my car. The Salesman went over the top trying to be my friend (even wanting to discuss the price of milk at IGA!!! ) and when I said I couldn’t, (well, didn’t want to), sign today he said “sure, no problems”. Then when it came to… Read more

asking for a change over figure they started pressuring me to sign first ... saying ‘this is the way it works’. When I said I wasn’t signing today he brought out the ‘Manager’ ?? who said they’d definitely give me a good deal but I had to commit to buying today ... and they wouldn’t give me their price until I did. They made me feel bullied and that I didn’t know ‘How it works.’ I felt intimidated and after resisting further pressure finally got to walk out. The Salesman walked me to my car and then said as I was leaving that ‘I hope you think of me as your friend enough to buy a car from me’ !!!!

Anyway, As I had said to Cricks I was only going to visit two dealers to get a price as I was in a hurry to buy before Xmas. I went to Subaru at Morayfield and they were great, treated me like an intelligent person, were very helpful and upfront with me, such a relief! They gave me a final price with no pressure to sign. I left and had lunch with a friend then went back and signed on the same day!

100% better – I booked my X Trail in for its 120,000 k service and must admit a little sceptical following my previous experience. The service department has new staff who were welcoming and polite which was not the case in the past. I was quoted a price, offered a lift back home and then received a text informing me that the work was complete a couple of hours… Read more

ahead of schedule. On collecting the car I was charged the quoted price and made aware of potential work that might be required at the next service. Keep up the good work.

Purchased New Nissan X-Trail – Trent the new car sales person was both freindly and professional and was a pleasure to do business with.Highly recommended. The drive away price of the new vehicle was competitive with other dealerships. Our experience would have been further enhanced by an increase in the value of our trade in. We have seen our old vehicle in a retail car… Read more

yard on sale at a significantly increased price, to be expected I guess given that dealerships need to be profitable to survive.

Professional Ripoff Artists – Sent 3 vehicles to Cricks Noosa for recalls. Was quoted $480 for a service on one of them and charged my husband $957 on pick up. When I called to complain to the service manager I was virtually told bad luck and to have a nice day and was then hung up on. These providers have no scruples and will go to any length to take your money. Go anywhere else!!!

Drive away crappy – Worst mistake I have ever made buying a used car from this company. They are very dishonest in their servicing division. Charging for parts that were not installed in the vehicle. Stating that parts needed replacing when they didn't and quoting exorbitant costs for them. Recently had the car in for a warranty repair at the nambour centre, when I… Read more

got the car back, the rear reversing sensor didn't work any more and the sunvisor retaining clip had been snapped off. Cricks at Noosa said they could repair them for $500! I took out the Platinum Warranty when I bought the car, they said those parts aren't covered. Think wisely before you take out that policy, its a money making con. If you don't get your car serviced twice a year, based on time rather than kilometers, its automatically cancelled. Their service charges are almost double what they should be. I agree with a previous comment regarding the staff, they can be quite aggressive and intimidating at times if you have problems. Their attitude of 'that's the way it is, so accept it', leaves a lot to be desired.

Purchase was great! Service... not so much – I purchased my 2017 WRX through Cricks last year. The sales person, Kyle Miller, was really good to deal with. He worked with me to secure the best price, then he took the time to find the car I wanted in the colour I had chosen. The finance department were somewhat helpful though they did talk down my financial advisor and warned me to be careful… Read more

(Cricks could neither get the finance amount I needed nor the low interested rate and pay out fees I had through my advisor).

I have had to go back to the service department twice with my new car for manufacturer issues. Both times were somewhat difficult. I had to leave my car with the service department for a lot longer than youd expect for both issues (i live an hour away from the shop so this was very frustrating). I didnt feel the staff were very helpful there and I felt they spoke down to me as if I didnt know anything about cars (my partner works in the car industry so while I know I dont know everything, I know more than youd think). At first, the Maroochydore office asked me to take my car to Noosa as thats where I bought it from however have since welcomed me to their shop as I do my servicing through them and theyre aware of my frustration with Noosa.

Never buy a car from cricks – Never ever under any circumstance purchase a car from Cricks Noosa They will rip you off at any opportunity. Very disappointing for such a large well known company

Damage to alloy rim, failure to respond to complaint, failure to return calls – Immediately after collecting my car I saw that one alloy rim had damage not present when the car was left to have new tyres fitted. After two weeks of multiple broken promises to return calls Tyresales communicated their displeasure after which the car was called in to have the damage repaired. Even then they kept it for a day longer that… Read more

originally promised! Tyresales were entirely professional and supportive throughout and I would not hesitate to use them again. Just not using the same fitting company!