Poor ethical work practices. Depending on who you speak with, a different story
Vehicle ordered and deposit paid March 2021. Contacted August 2021 asking if they should put the order in.
Contacted again in September stating they wanted to refund deposit and cancel the order. This followed my complaint to their head office and raising my concerns with Kia Australia.
Bought a car "fully serviced" from them for $13k with 35k on the clock mid 2019. Got it regularly serviced as per service manual from them, two years later I bring in for next service, they tell me the transmission is gone (with only 78k on the odometer) and it'll cost $15k to replace, absolute disgrace.
Back Yard Service experience. My Advice take to a proper mechanic.
I called in for a transmission filter and oil flush, I was very specific & they checked over ph and said no problems. Picked up car, they had flushed via return hose to bottle, and sprayed highly corrosive hydraulic fluid all over the car, the car was dripping with water & stunk of hydraulic fluid. When I enquired he said they did their butt on it as far as time, and couldn't` find the filter( Kia Dealer?). Completely backyard mechanics. I can do change, but their is a very specific way to do an XM Sorento transmission change with computers etc...so I opted out just in case .Now I have to wait for my car to rust to pieces and maybe if it got onto paint, it will destroy our paintwork. I took it to them because I wanted a professional job done on my wife's car ,we got an inexperienced team ,to do what I have done on many vehicles in the past. Now its a ticking timebomb we brought this new, first car ever. Thanks Cricks you`ve hurt us financially down the line & shown us what car dealers you are (untrustworthy).
My wife took her Fiat to Cricks Noosa today and had an experience that I can only describe as misogynistic and appalling. It started with them telling her it was a 15 minute walk to Noosaville when it was 55 minutes. We knew the problem with her car when she took it there to seemingly be repaired. They knew that too. Several hours later, after chuckling at her “misfortune” at walking nearly an hour in the heat with a backpack and no water, she asked for an update several times and got no response. Six and a half hours later, she was belittled ...when she was told about the problem - which we already knew about - and was charged $150 for the information and the changing of one bulb and a fuse. I am furious that in 2021 that such sexist behaviour still exists because I know that it wouldn’t have happened if I was there. We have decided to rename them Crooks Noosa and would suggest that anyone who is looking for any modicum of customer service or decency go elsewhere.
Cricks was my 1st choice.
I found a car that I wanted to buy and was given a fair trade with my old car.Unfortunately the car I wanted was a demo model and was told I hade to wait approximately 2months for another car to come in stock.I said pretty please as I wanted this car now.They obliged me and here I am driving my brand new Kia Rio.Thanks to Geoff for pointing me in the right direction about choices of cars.Thank you to all the other people involved with my new car.
Quote given for selling my Fiat 500
I recently took my 2016 FIat 500 to Cricks in Noosa where I had originally purchased it from as new.
I was shocked when I was only offered 4000 dollars for them to sell it on for I suspect considerably more .
According to the Red book car guide 8,200 was what I was entitled to receive in regards to the current condition of the car .
I was offered 8000 dollars for it at another car dealership and would therefore like to know why I was offered such a insignificant amount by your company.
Thank you Pam White
A part was (supposedly) being ordered for me in October 2018. It is now (almost end) January 2020. My numerous emails asking for updates get ignored. I’ve contacted “head office” who fobbed me off on to somebody new at the Noosa dealership. After initial contact with him, emails once again get ignored. I called a week again and was told that I would be called back shortly. Well, I’m still waiting.
Worst experience ever
Purchased a new RAM I was shameless lied to and once you sign the contract you are treated like dirt. The car had rust on delivery after 7 months of requesting repair they advised me that the cause was environmental issues saying It was caused by me. I then took this up with RAM Australia. RAM advised that their was never a warranty claim made and RAM fixed the issue. Cricks a bunch of liers and dishonest crooks my advice is to run and deal with a reputable dealer. Visit their poor ratings on face book and word of mouth . I am not standing alone here
Cricks were unable to find a aircon leak in my sons Subaru twice , initial visit they topped the a/c up and suggested I bring it back if it failed . Surprise , surprise it did fail and they then changed a valve which did not fix the leak. ( suspect they wanted to appear to do something ) Clearly made a booking for me to wait for car and it sat for a full hour in carpark untouched.
I rang to insist they fix the car and was told the aircon service unit is broken so in frustration took the car to a Noosaville aircon mechanic and he found a larg...
This is why they are called Cricks and their merry men of crooks. Scam after Scam Crick's warranty - Charter boat "What" charter boat???? Scams - Wrong oil, Tyres, Faulty Injector, Buy Back and more
They can’t even get their name right - should be spelt CROOKS
This is the second time of buying from them. Only went back as they own half the dealerships within 50km so you’re stuck.
First issue, watch what they say and what they put on the contract. The two won’t necessarily agree. Unfortunately they keep you there for hours to wear you out so it’s easy to miss. We got our contact amended as we noticed before the calling off period and threatened to cancel the deal if they didn’t add the items they had missed by mistake.
Secondly watch out for them asking to massage the value of the trade in so that...their sales figures look better. The bottom line figure will be the same so you loose nothing. Problem is they offer say $1000 for trade in, write it up as $5000 and change the sale price of theirs accordingly. You pay the same so do you care. Not until you pay them the finance that is. At which point they can change the price they’ll pay for the trade in. You can’t cancel anything now as there’s finance penalties so you’re locked in and have to pay the difference. They may have a valid reason for changing the price, but because the contract has the inflated price, even if you take your trade in out of the contract, your left with a contract that has a higher price. This is why they drag out the sales process as long as possible so they get their money in the bank and you have no recourse. It’s only now you understand why it took them a week to send an invoice to the finance company. The figures are just examples to make it clear, we ended up loosing a few thousand this way, but unfortunately no proof, so can’t fix it. They did several other dodgy things, but these points might help you avoid not driving away mad. There’s nothing I can do to fix my situation, but hopefully this warning will make others think twice about trusting the verbally agreed and ensuring what is written on the contract is really what it should be. They’re good at being friendly so you trust them, just remember you owe them nothing so only sign for what you’re happy with as the contract is all that counts.
Untrusted dealer -
This is the worst dealer I ever dealt with
I went to buy a 2016 VW Passat B8 Wagon -2016 model ( still not sold) at Cricks used cars Noosa (same location with Subaru) after negotiated over the phone ,two months ago.
As per the photos of this car in the Advertisement, I found that the parcel cover was missing and Salesperson Steve agreed with me to swap with another car in the sale( It was around $850/=).
Based on his promise I went there (from Brisbane to Noosa) . Once I reach
ed the dealership the sales person was not at the location as...
The reviewer stated that an incentive was offered for this review
purchased used car end of January and within 2 weeks car was slow to start. got battery checked and needed a new one after being told battery was “good”. car had been looked over prior to our purchase by their service dept. however I was not aware I had to ring them first before I purchased a new one. that cost me.
Dubious high pressure sales tactics!
I would not recommend them.
I wanted to buy a Subaru and went in to test drive and see what they would give me for my car. The Salesman went over the top trying to be my friend (even wanting to discuss the price of milk at IGA!!! ) and when I said I couldn’t, (well, didn’t want to), sign today he said “sure, no problems”. Then when it came to asking for a change over figure they started pressuring me to sign first ... saying ‘this is the way it works’. When I said I wasn’t signing today he brought out the ‘Manager’ ?? who said they’d defini...tely give me a good deal but I had to commit to buying today ... and they wouldn’t give me their price until I did. They made me feel bullied and that I didn’t know ‘How it works.’ I felt intimidated and after resisting further pressure finally got to walk out. The Salesman walked me to my car and then said as I was leaving that ‘I hope you think of me as your friend enough to buy a car from me’ !!!! Anyway, As I had said to Cricks I was only going to visit two dealers to get a price as I was in a hurry to buy before Xmas. I went to Subaru at Morayfield and they were great, treated me like an intelligent person, were very helpful and upfront with me, such a relief! They gave me a final price with no pressure to sign. I left and had lunch with a friend then went back and signed on the same day!
I booked my X Trail in for its 120,000 k service and must admit a little sceptical following my previous experience. The service department has new staff who were welcoming and polite which was not the case in the past. I was quoted a price, offered a lift back home and then received a text informing me that the work was complete a couple of hours ahead of schedule. On collecting the car I was charged the quoted price and made aware of potential work that might be required at the next service. Keep up the good work.
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