Crown Relocations Australia

We moved half a container from Sydney Australia to the UK. Generally dealing with Crown staff was ok but upon receiving our possessions in the UK almost everything was packed badly so a huge number of items were damaged. Some examples; Ceramic kitchenware wrapped in a piece of paper at the bottom of a large box, photo frames piled on top of each other, a chair leg completely broken off. It's clear boxes were piled too high, fragile items were crushed under heavier items. I don't think our Crown removal people had ever packed boxes before.

medium size move, but being precise for uplift and fast delivery, that's matters for me. very friendly customer service, keep you updated in every move till it delivered, great services. Highly recommended to anyone.

Paid for ~ $13K to move my furniture from New Zealand to Melbourne. Everything went really wrong right from the beginning. First, I had a good experience with Crown UK when moving to NZ so I trusted this company. I got the quote and it looked alright, about $10K, then they increased the prices by 30% a few days before the packing day. No choice for me, so I went ahead, felt being phished already. But this was not the worst. They promised to deliver by mid Jan 2021, so I would expect to have our stuff by end of Jan 2021 (about 2 months after th...

After getting 4 quotes for fixed volume in Singapore we decided to go with crown , we didn’t lock in a quote as our shift date was still likely to change. When we finally were ready to book our quote had increased by 30% due to Covid and groupage service not being available, (this we accepted as ok ) . Despite our Initial quote being for a fixed volume which didn't increase when uplifted, we were billed a further 50 % on the already increased Covid price after the pick up as the lift van packed service requires additional volume due to the crates.

The actual shipping time was acceptable. Grace handled the Australia doorstep delivery and communication was good

Am currently an unsatisfied customer of Crown Relocations - moving from Singapore to Sydney, we chose the service as they promised a relatively fast timeline and the salesperson was quick to cater to our needs. We switched from a more local mover to an international one, expecting it to be more trustworthy. Boy, were we’re wrong. Once payment was made, there service stopped. Their promised arrival date range is looking to be late by over 1 month. We had to chase our mobility advisor for updates constantly. And once our packages left Singapore, ...

Moved a 3 bedroom house interstate. The actual move was great, no issues at all, however it was carried out by Crown's "sister company" Grace removals.
I read the agreement in full and thought the "Rise and Fall" clause allowing them to on charge any changes in their costs was reasonable. However they entirely restructured their business and increased my signed agreement buy 65% (thousands of $ in this case) citing this clause as reason for the increase. This was also less than 2 months before our planned move so changing removalists was not p...

We moved from New Zealand to Australia and 3 of our boxes were missing and i have to follow up for doing the claim and after that no one responds.I sent nearly 10 emails and if we call someone in brisbane they say all the insurance will be dealt in singapore.It's going to be an year in May but no one contacted me regarding my claim or the payout.It is very frustrating and they will be very nice with you when you are taking the quotes in the beginning but not reliable and i warn each and everyone whom i know not to use crown because of their service.

Moved a full container of household goods between Singapore and Melbourne over Dec / Jan and was shocked to find boxes damaged and water damage to furniture inside them. Crown also seemed to subcontract delivery to another company and then provided no support when damage was relayed to them.

Moving a 2 bedroom house from Melbourne, AU to Wellington, NZ. Was recommended Crown by friends who said the service was great. I have unfortunately had the complete opposite experience to great. Communication has been poor from the start and I have always had to follow up multiple times to get responses or answers. Phone calls go answered and the Crown team could work on using out of office bounce emails. The move was contracted out by Crown to another service provider (without me being informed) so I was very confused when another moving comp...

2 Bedroom Apartment plus a Study to be moved from Sydney to Adelaide - it wasn't international and they still have messed up majority of my high value items. I was told they have adequate capacity to move my apartment and that I should be assured about my high value items.
Guys who came to pack the house were done in 3 hours and the ones who came for the uplift were super upset with the magnitude of work that was there. They were not given tools to do their job and same with Adelaide - I am still waiting on a response from them about all the d...

It is a nightmare dealing with Crown Relocation, we have our (2 bedroom apartment) personal effects transferred by them from Wellington to Sydney. When the goods arrived in Australia, they sent the wrong document to custom which caused two weeks delays for us, we had to live in an rental apartment without our stuff, We had to buy mattress and beddings and basic things for living. Finally, when the goods had gone through all the custom clearance, they said they could not arrange time to deliver our good immediately, but only six days later. No...

We had Crown Relocations move our personal effects (40ft and 20ft containers) including a motor vehicle from New Zealand to the Gold Coast.

This was our 2nd international move. We looked at other moving companies and chose Crown based on their values and insurance cover, they were not the cheapest however the Sales Consultant assured us if anything went wrong we would be looked after, unfortunately this was far from the truth.

We had issues with multiple Crown staff leaving their employment, then other Crown staff not knowing how long befo...

First things first: The packing was great. The staff that assisted us in NZ were very friendly, communicated well, listened to us and worked with us to pack. 5 stars for this. The start was great. They were quick as well.

This is my story. A snapshot of my many conversations with crown starting from NZ (Hamilton to SA, AU).
email copy:
Thanks, [name removed]

I appreciate your reply. These are my concerns:

Firstly, the payment was a hassle and we had to rush and take time out to get the papers just because [name removed] and [name removed] d...

We moved a 3 br home from Melbourne to the Gold Coast. The time of the first container arriving was spot on- we thought this is great. Then we realised how incompetent the Melbourne packers had been. They managed to leave pieces from each room for the 2nd container. We couldn't cook, use the bathroom, or setup our bed. When the 2nd container arrived there was still stuff missing. We had damages, broken goods and missing pieces. In the third week we finally received some of the missing pieces. They don't care about the damage and losses but leave it for the insurance company to sort out. This is a dodgy setup and the only saving grace is that they have some nice staff who cop the blame for the incompetent parts of the organisation.

My parents moved house after 28 years in the same property which was extremely emotional for them. We engaged CROWN to pack their wordily possessions into containers as the furniture had to be in storage for a few months. From the minute I contacted CROWN via phone, on-going communication via email and when Jason and Leon arrived to pack the two x 20 foot containers their service, attention to detail and emotional support was outstanding. Again with the second move Leon and Ben also amazing and very patient with the parents needs. Thank you!!!!!