Crown Relocations Australia
- ✓ Verified company
99 reviews · Statistics
Reviews
Do not trust Crown relocations with your property
Crown Relocations AustraliaPaid for the most expensive relocation quote (with crown relocation) from Australia to NZ. First I was disappointed to find when the movers arrived Crown had outsourced to another freight company (this company were offering me a quote but declined due to poor reviews). We had so much damage from terrible packing, boxes packed with my electronics had been literally tipped into a large moving box with no packaging except paper on top and bottom of the boxes. My printers packed in a box on top of each other with my iPads, kindle, Nikon camera, le
... Read morens kits non of which was individually wrapped. Most of our wooden furniture is covered in dents and scratches, our 65inch tv had been tipped onto its side in a poorly packed box so arrived broken and dislodged from polystyrene packaging in the box, expensive tools thrown into boxes with no packing material. Other large boxes while unpacking I found one contained two pillows, one a blanket (we ended up paying more in cubic meter storage I can only assume). Such a lack of respect shown to our property, it’s so upsetting. To add insult the removal guys dragged items along my wooden floors like boxes, wrapped furniture and mattresses leaving scratches in my wooden floor boards which I had re-polish before settling on our house sale. One month following delivery despite paying over $3000 for additional insurance we have received no compensation for our damages. I would never ever use or recommend Crown relocations.
Very very bad
NSW, SmithfieldMy international move started December 20th, 2021. It was promised to be over by beginning of April 2022. The rate was agreed (pricey but within range of competitors), the removalists came in, and problems started right away. People boxing things were sloppy and careless. Used too many boxes unnecessarily risking filling up the container with too little. After pick up (when they come and get your boxes into the container for the move) 5% of my belongings remained outside the container and were left behind. Thingsonly got worse from there. 3 mon
... Read moreths after pick up, my belongings (and container) were still in Australia and Crown demanded that I paid more to get the move done (according to them, because shipping rates had gone up, regardless of their fault for not getting my container on board in time as had been promised). Fast forward 10 months: I had to vouch and pay 35% excess on the original agreed price, and my container arrived at destination in October, 7 months after the promised date. In the middle, lawyers, Fair Trading NSW (little help), unanswered calls and bad treatment from their operations people (pay or else kind of answering). If you are moving overseas, please please read the fine print and make sure you put everything on paper. And don't trust anything their sales people say. You are caught at a very sensitive moment in your life, stress is through the roof, and your belongings are held ransom to their requirements. My personal opinion from my own experience with these people: I would NOT hire Crown Relocations again if my life depended on it and would not recommend them.
Started well, but what a let down.
NSW, SmithfieldIt started well, the initial quote was positive and the movers who packed our belongings were great.
Communication then dropped off the map. I’ve had to chase multiple times for updates. I’ve called the landline in our new city and most of the time it either didn’t go through or wasn’t answered. Emails have gone unanswered. Our belongings have been held by customs because an error message was missed “because we [[Name Removed]- who apparently do all the work for Crown, we found out later] are moving offices”. I reached out to our consultant f
... Read morerom Crown who at the time of the quote said he’d “be there every step of the way” - he is yet to even return my call. In short, throughout the experience it feels like no-one except the professional movers in Sydney have understood that they’re taking care of 90% of our belongings. They’ve taken responsibility for our wedding photos, our daughter’s cot, our family memories. I don’t expect a constant stream of communication, but I expected to know where our belongings are at any given time, have phone calls and emails returned, and to feel as though you at least care about what you’ve taken on.
2 moves in 3 years... couldn't have done it without them.
Crown Relocations AustraliaHelpful, friendly, professional and their after sales care is amazing. During this Covid time, Crown in Brisbane made our move personal by video calling to see what we had, in order to offer a favourable proposal. It was seamless from the start to finish, from paperwork to using skilled and efficient removal services. Highly recommended.
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BEWARE - completely regret choosing Crown
NSW, SmithfieldThis is my experience having moved from a 4 bedroom place in Sydney to Hong Kong.
INCREDIBLY dissatisfied. Not only were we severely misquoted, several items were left behind and not included in our delivery, our personal effects were haphazardly packed (personal documents packed with tens of packing paper, whilst having our porcelain figurines packed with literally ONE sheet of packing paper - not even any bubble wrap), packing team were rude on location, and whilst the delivery folks in HK were polite and fast -- unfortunately, that was the only passable experience we had with Crown. I wish I can tell everyone who is planning to relocate with Crown to STEER CLEAR AND BEWARE.
(review updated on 18 Dec)
NSW, SmithfieldI booked an international removals through Crown and they sent Grace to do my move from Sydney to London (1 BR apartment). Brilliant service today, thy guys were professional, efficient and did a great job with all the packing. Crown customer service (Robert and Anthea!) has been great and faultless from the start, good communication and all my questions answered. Thanks and keep up the good work.
18 Dec: After a great start, I'm disappointed to say that I'm trying to resolve a few issues at the moment. Will update my review soon.
Very decent and amazing experience
NSW, SmithfieldVery decent and amazing experience. From the uplift to the drop-off, it has been very smooth except the miscommunication among Crown logistics team for the date. We had to wait for extra 2 - 3 weeks to deliver our items to be delivered at the destination. Apart from that, it was a great relocation. Will use it again if required for interstate and international relocation in the future.
Use another relocation company
NSW, SmithfieldWe moved half a container from Sydney Australia to the UK. Generally dealing with Crown staff was ok but upon receiving our possessions in the UK almost everything was packed badly so a huge number of items were damaged. Some examples; Ceramic kitchenware wrapped in a piece of paper at the bottom of a large box, photo frames piled on top of each other, a chair leg completely broken off. It's clear boxes were piled too high, fragile items were crushed under heavier items. I don't think our Crown removal people had ever packed boxes before.
this perfect
Crown Relocations Australiamedium size move, but being precise for uplift and fast delivery, that's matters for me. very friendly customer service, keep you updated in every move till it delivered, great services. Highly recommended to anyone.
Author stated being incentivised for this review
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The worst I have ever hired to move my house, expensive but terrible services.
VIC, BraesidePaid for ~ $13K to move my furniture from New Zealand to Melbourne. Everything went really wrong right from the beginning. First, I had a good experience with Crown UK when moving to NZ so I trusted this company. I got the quote and it looked alright, about $10K, then they increased the prices by 30% a few days before the packing day. No choice for me, so I went ahead, felt being phished already. But this was not the worst. They promised to deliver by mid Jan 2021, so I would expect to have our stuff by end of Jan 2021 (about 2 months after th
... Read moree packing day). As such, I stayed in the airbnb and rented an unfurnished apartment but they kept delaying and blaming on the ship line with uncertain delivery days, so I had to buy basic furniture while waiting for the delivery. It finally took another 2 months to fix the delivery date, totalling up to 4 months. Not yet the worst to come. As I live in an apartment, I must book the lift in advance, so I would expect from them a flexible set of options as I paid (a lot!) for that. But they only wanted to give the time in their favour. Finally, they decided to book with the worst option to deliver my stuff in the afternoon and said they would not assemble and unwrap all my stuff because it would be late for them. The delivery was also really late, booked from 1pm but they said they would arrive at ~ 2.30pm. Again, I felt being cheated as I paid for this. They could change to other dates in the morning slots but they locked me in their favourite slot already. No choice for me cuz I need my furniture badly for the new born baby. I would never recommend my colleagues and friends to use this service. I will escalate this issue with my employer HR and ask them not to recommend this company in the offer letter to future employees. I wish I could rate this service 0!
Unpleasant surprise
Crown Relocations AustraliaAfter getting 4 quotes for fixed volume in Singapore we decided to go with crown , we didn’t lock in a quote as our shift date was still likely to change. When we finally were ready to book our quote had increased by 30% due to Covid and groupage service not being available, (this we accepted as ok ) . Despite our Initial quote being for a fixed volume which didn't increase when uplifted, we were billed a further 50 % on the already increased Covid price after the pick up as the lift van packed service requires additional volume due to the crates.
The actual shipping time was acceptable. Grace handled the Australia doorstep delivery and communication was good
Ruining the start of my new life in AU
Crown Relocations AustraliaAm currently an unsatisfied customer of Crown Relocations - moving from Singapore to Sydney, we chose the service as they promised a relatively fast timeline and the salesperson was quick to cater to our needs. We switched from a more local mover to an international one, expecting it to be more trustworthy. Boy, were we’re wrong. Once payment was made, there service stopped. Their promised arrival date range is looking to be late by over 1 month. We had to chase our mobility advisor for updates constantly. And once our packages left Singapore,
... Read morethe responses dropped even lower. We had to track outlet ship daily on progress as no one would tell us what is happening. When the ship is delayed by more 2 weeks, there was no update and we had to enquiry on the reason. At this point, we are living out of our luggages in Sydney, my kids are asking why they can’t play with their toys, we are racking up a massive bill on hotel fees/food - we have a place but no furniture or furnishings. We asked what is the delay and their answer? Covid loh. Asked them what can they do? Too bad lah. Ask to speak to their manager, no call back. What are we to do while stranded here in a new country? I’m utterly gutted by how our new life has started and Crown has played a major hand in making it so. So while I’m waiting endlessly for my stuff, I’m taking the chance to warn any and everyone that if they are moving anywhere, to choose ANYBODY else.Find out how Crown Relocations Australia compares to other Furniture Removalists
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Be ware the "Rise and Fall" clause
NSW, SmithfieldMoved a 3 bedroom house interstate. The actual move was great, no issues at all, however it was carried out by Crown's "sister company" Grace removals.
I read the agreement in full and thought the "Rise and Fall" clause allowing them to on charge any changes in their costs was reasonable. However they entirely restructured their business and increased my signed agreement buy 65% (thousands of $ in this case) citing this clause as reason for the increase. This was also less than 2 months before our planned move so changing removalists was not p
No one responds
QLD, BanyoWe moved from New Zealand to Australia and 3 of our boxes were missing and i have to follow up for doing the claim and after that no one responds.I sent nearly 10 emails and if we call someone in brisbane they say all the insurance will be dealt in singapore.It's going to be an year in May but no one contacted me regarding my claim or the payout.It is very frustrating and they will be very nice with you when you are taking the quotes in the beginning but not reliable and i warn each and everyone whom i know not to use crown because of their service.
Water Damage to Furniture and little to no Help
VIC, BraesideMoved a full container of household goods between Singapore and Melbourne over Dec / Jan and was shocked to find boxes damaged and water damage to furniture inside them. Crown also seemed to subcontract delivery to another company and then provided no support when damage was relayed to them.
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Details
 Crown Relocations QLD, Banyo3.9(23) | ||||
|---|---|---|---|---|
| Category | Furniture Removalists | Furniture Removalists | Furniture Removalists | Furniture Removalists |
| Services Offered | International Removals, Interstate Removals, Local Removals, Storage and Transit Insurance | International Removals, Interstate Removals, Local Removals, Storage and Transit Insurance | International Removals, Interstate Removals, Local Removals, Storage and Transit Insurance | International Removals, Interstate Removals, Local Removals, Storage and Transit Insurance |
| Locations | ACT, NSW, NT, QLD, SA, TAS, VIC and WA | ACT, NSW, NT, QLD, SA, TAS, VIC and WA | ACT, NSW, NT, QLD, SA, TAS, VIC and WA | ACT, NSW, NT, QLD, SA, TAS, VIC and WA |
Contact info for Crown Relocations Australia
| Mon | 8:30 am - 5:00 pm |
|---|---|
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | Closed |
| Sun | Closed |
- ACN: 127193757
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