Crown Relocations QLD, Banyo

Moved from cairns to texas. So much stuff is missing its crazy. And NOTHING labelled. They used expensive clothing as box packing. Boxes that had some label such as 'kitchen' could have anything from garbage to books, with a fork....so thats kitchen! Would NEVER recommend them. They obviously keepa lot of your expensive items for themselves as they 'repack' everything for an international move. For the price they charge its disgusting service.

Crown Relo Cancel International Uplift Due in 12 Days – UPDATE: After emailing the CEO of Crown Worldwide and putting a review on here and Trustpilot, Crown Relocations agreed to ship our belongings home to the UK. I will do a more detailed review of our experience once we have our belongings back with us. ************************************************************ All was going well and the… Read more

uplift was booked in for early February until three days ago when The Surveyor called to say that they were increasing the cost by $835 because of the issues with shipping in the Red Sea. I have some issues, one of the affects of which is that I don't deal with telephone calls very well. I am fine in person but phone calls trigger me. The Surveyor was very flippant in his delivery and there was no real explanation of what the fees were for and so I asked what it was for and why it was being charged bearing in mind the quote is already a considerable amount of money. I was very upset and The Surveyor did not seem to be happy at being questioned in this way and became very defensive with his tone towards me became patronising and overbearing. He said it was a decision by the shipping company and not Crown Relocations. I asked him if that was the case, could he email me the notification from the shipping line advising that this was the amount they were now charging removal companies. He said he would. What he in fact sent me was a note from Crown basically confirming that there would be a charge of $747 and a Crown Admin Fee of $88. I emailed to ask why we were having to pay an admin charge and received no response.

What I did receive was a telephone call from The Surveyor advising me that according to him, his Senior Managment Team had made the decision that they would no longer be prepared to ship our container full of furniture home. I asked why and was told that they did not feel they could fulfill my expectations. I pointed out to him that to leave us in the lurch with only 12 days away from the booked uplift was inhuman and unprofessional, merely because I questioned an increase in an already expensive process.

I asked him why his SMT manager had not even had the decency to speak to me to 'investigate' what had happened. No response. I also asked him for details of their complaints procedure. He told me to send an email to him. I said I wanted it to go to the Management Team or Complaints Team and he insisted I send it to him.

I will not be sending anything to him. For him to do this so close to our move when he is fully aware of my health issues and when we have to be out of the house the day after uplift is inhuman and unforgiveable.

I would never recommend Crown Relocations for any removals but definately not for International Removals. They just do not have any idea despite the following being found on their website:

'Unfortunately moving home can be very stressful and many psychologists consider it to be amongst the top 5 most traumatic life events. This stems from the complex range of fear and emotions associated with change, compounded by the grief and loss many people feel about losing inter-personal connections associated with their local environment. Selecting a reputable removals company like Crown Relocations can certainly assist by taking care of the logistical challenges.'

A really appalling experience that I hope no one else goes through.

No one responds – We moved from New Zealand to Australia and 3 of our boxes were missing and i have to follow up for doing the claim and after that no one responds.I sent nearly 10 emails and if we call someone in brisbane they say all the insurance will be dealt in singapore.It's going to be an year in May but no one contacted me regarding my claim or the… Read more

payout.It is very frustrating and they will be very nice with you when you are taking the quotes in the beginning but not reliable and i warn each and everyone whom i know not to use crown because of their service.

Terrible Experience with International Move from New Zealand to Australia – We had Crown Relocations move our personal effects (40ft and 20ft containers) including a motor vehicle from New Zealand to the Gold Coast. This was our 2nd international move. We looked at other moving companies and chose Crown based on their values and insurance cover, they were not the cheapest however the Sales Consultant assured us if… Read more

anything went wrong we would be looked after, unfortunately this was far from the truth.

We had issues with multiple Crown staff leaving their employment, then other Crown staff not knowing how long before our shipment would arrive. No replies to emails or phone calls, no updates and no dates for delivery which kept changing. Communication was extremely poor. The uncertainty of delivery created additional cost to our family for accommodation and car hire.

Our Crown sales consultant was no where to be seen. Quite remarkable, considering he was emailing and calling me constantly prior to signing the contract.

The whole relocation became extremely frustrating, we wrote to the Managing Director several times and he never replied. Throughout our ordeal, this became common behaviour with staff when things went wrong - no communication.

Our personal effects were damaged both in transit and onsite with one of the un-packers running a box-cutter knife through a painting. He told us to contact the office and they would assist us with repairing it. Our claim was declined. Our beautiful baby grand piano was also damaged in transit. This was the only item approved in our insurance claim.

After 14 weeks our vehicle arrived, damaged. We took it to Volkswagen who told us the vehicle was not properly prepared for shipment and as such the battery was cooked and the climate control system was damaged. Again we contacted Crown who asked us to file a claim and they would assist. Crown refused to cover the cost of any repairs. They never offered any assistance for car rental whilst we waited 14 weeks for delivery. Our previous international carrier only took three weeks for delivery.

We put in an insurance claim and waited four weeks before anyone responded only to find that the piano would be covered. Everything else on our claim was declined despite paying insurance on the vehicle. We were also told that if we wanted to escalate we would have to go back via the New Zealand branch as Australia was not responsible. Interesting when the damages occurred in Australia and the Australian team were handling the initial insurance claim. No one wants to deal with our matter and now we wait for New Zealand to come back to us - three weeks and counting!

The cost, wasted time, inconvenience and disruption and undue stress that Crown Relocations caused to our family is so far beyond a joke, it's ridiculous.

The bottom line here, in our experience, is that Crown Relocations Australia and New Zealand do not take accountability for their lack of care to clients property and as far as we are concerned couldn't care less about the customer once they have your money.

Crown Relocations has a glossy sales pitch, but the reality is, it's not worth the paper it's written on.

An apology and review to improve your service delivery means nothing to us - the customer, especially when we have had so much incompetent service, incurred additional cost and our items are damaged.

I do not recommend Crown Relocations based on our experience.

Incompetent movers – We moved a 3 br home from Melbourne to the Gold Coast. The time of the first container arriving was spot on- we thought this is great. Then we realised how incompetent the Melbourne packers had been. They managed to leave pieces from each room for the 2nd container. We couldn't cook, use the bathroom, or setup our bed. When the 2nd container… Read more

arrived there was still stuff missing. We had damages, broken goods and missing pieces. In the third week we finally received some of the missing pieces. They don't care about the damage and losses but leave it for the insurance company to sort out. This is a dodgy setup and the only saving grace is that they have some nice staff who cop the blame for the incompetent parts of the organisation.

Exceptional Service! – My parents moved house after 28 years in the same property which was extremely emotional for them. We engaged CROWN to pack their wordily possessions into containers as the furniture had to be in storage for a few months. From the minute I contacted CROWN via phone, on-going communication via email and when Jason and Leon arrived to pack the two x… Read more ·  1

20 foot containers their service, attention to detail and emotional support was outstanding. Again with the second move Leon and Ben also amazing and very patient with the parents needs. Thank you!!!!!

Super easy move from NZ to Australia – I was relocating from NZ to Austrslia and needed to have my furniture and personal gears moved over. I got several Quotes and went with Crown because they seemed to be able to do the job within the timeframe I needed. Crown ensured i was involved and kept good communication about the status of my gears. I had someone in Australia to liaise with.… Read more ·  2

My gears were delivered by the nicest team very professional and they made sure i was happy before leaving. The move took 6 weeks also i was able to put my gears into storage for a small charge. Would highly recommend Crown.

Recent cross Tasman move – Recently we moved from Nelson, New Zealand to Brisbane, Queensland. The young man who did a lot of the packing was professional, easy to work with and nothing was a problem to him. The whole Nelson Team that we had contact with impressed us with genuine service. The coordinating lady at the Brisbane Depot/Office, listened carefully to our needs… Read more ·  1

regarding the delivery and impressed us with genuine care for us and our circumstances and delivered on time. The Driver of the delivery truck was very helpful and also helped us with knowledge of setting up house here in Brisbane. Real genuine extra mile service. A big "thank you" to all involved. Well done CROWN.

Continued Excellence – We have used Crown for moves to and from Australia over the last 20 years and always select them based on continued excellent service and follow up.  Show details ·  1

Excellent service – Moved from a 4 bedroom home in Auckland NZ to Brisbane Australia. Excellent staff and nothing was too much trouble. The staff are all professional and very friendly. A special mention of the excellent and friendly service of Sharna at your Brisbane office, she is awesome. Other than a couple of things that were damaged everything went very smoothly, above our expectations. Well done Crown.  Show details ·  1

Never use these dodgy removalists!!! – I moved from Canberra to Brisbane with Crown Relocations with a three bedroom house and a spa needed to manage my spinal disability. It takes a truly special degree of incompetence to break as many items as Crown Relocations broke. I do not know how an organisation so lacking in competence stays in business. They broke my antique cabinet, smashing… Read more

the central door with its ornate shaped mirror. They broke numerous other smaller items of value to me. They also smashed my spa beyond repair. This has had terrible consequences for me financially and physically. It will take some time for me to recover physically from the damage to my body that Crown Relocations inflicted. Thanks to their dodgy insurance arrangements I am $11,000 out of pocket and have had to take out a two year loan I can ill afford to pay for a replacement spa. Crown Relocations did not merely damage my spa. They destroyed my health and functionality for three months leaving me in unbearable physical pain. Their response when trying to resolve the dispute was appalling. Essentially they couldn't care less what damage they have inflicted and claim that all due care was taken with my items. What a furphy! Items do not end up smashed beyond repair when all due care is taken with them. If this is an example of all care being taken by Crown Relocations it is a sad indictment on its competency. People need to be warned to never use the dodgy services of Crown Relocations lest they incur serious damage.

Exceeded expectations – We didn't have a lot to move from Wellington to the Gold Coast but cannot fault the team from both sides. Fantastic customer experience.  Show details ·  1

Outstanding and Compassionate from USA to Brisbane – Crown Relocations held my heart in their hands. A lift van was used to ship back some of my folks estate items. My story first started when other moving companies were using "Weight" not "Volume", which created a very stressful situation because that meant I would have to cut back my inventory list. After hours of searching for other movers, I… Read more ·  1

found Crown. After I phoned and told them my story of what I needed, the Crown Team took me under their wing instantly. After receiving reassurances from the booking agent, I took part in a virtual inventory tour which was amazingly calm. The care I received was outstanding and compassionate from start to finish. Crown was transparent unlike the others. I knew in advance all the details about inventory lists, costs, insurances, documents and forms that were needed to export over seas and when I had to have assistance filling out one part of the form, Crown was willing to help! Crown Relocations is simply Team Work which extends from the Northern Hemisphere to the Southern, full of competent employee's that honestly looks out for "us" the customers. Also a Shout out to the Brisbane Crew for keeping me updated on the ships port arrival and to work with me on delivery times. Where else could you receive that in todays world! Thank You Crown, I adore all of my mom and dads possessions. My folks memories will live on, thanks to the Crown Relocations Teams! (PS - nothing fell overboard or broke) : )

Impeccable service – Mine was only a small move and I left the packing to the team. I could not have asked for more pleasant, amenable and friendly packers who were so efficient, patient with my queries and even happy to follow through with some of my suggestions. The reps over the phone and email was consistently pleasant, helpful and patient with my myriad of… Read more ·  1

questions. The two gentlemen delivering the boxes were just as friendly, polite and helpful and simply a pleasure to deal with. I would definitely use Crown again.

Great service and excellent packing and storage of goods – I had to move from a place in Brisbane into storage. My goods were well wrapped and packaged and after 18 months came out with no broken or reckless damage although you can't stop minor things that can be fixed. Excellent service from the Brisbane team and as well as Dennis and his crew for packing and being as careful and efficient. Definitely one of the best removalists I have used over the past few years.  Show details ·  1

Excellent service – I needed to transport household objects from NZ to Australia. Crown packed and transported my belongings quickly and efficiently. I found all the staff members that I dealt with to be very friendly and helpful. I would use Crown services again and recommend their services to anyone.  Show details ·  1

Perfect service! – We recently moved a small two bed flat from Auckland to Brisbane and Crown made it all happen without a hitch. The cost was extremely reasonable considering they packed everything for us, and shipped door to door. The two boys in NZ were quick and thorough, they even had good music to listen to while packing! The service received via email… Read more ·  1

and phone with each country's consultant was perfect and they both answered any and all questions I had in a timely manner.

Would highly reccomend this service to friends and family.

Thanks Crown!!

Service from Crown Relocations – Although this was a small move of an antique inherited bedroom suite from Palmerston North NZ to Brisbane Australia, every person connected with the move was extremely professional and courteous. Besides the excellent packing, the organising staff were so easy to deal with and delivery was on time JBY Brisbane  Show details ·  1

Over 7 months for my goods to arrive – I was moving from Brisbane back to the UK. Crown told me it would take around 6 - 8 weeks for my good to arrive. They packed my goods on the 10/11/2015 they arrived on 28/06/2016. It took 7 months! I moved into my new home in February, waited until March before contacting the Brisbane office. They told me my good were still in storage waiting… Read more

for a full container. I had to buy a bed, TV, pots, pans and crockery all these things I had packed. Waste of money.

Brisbane office never contacted me after I had paid them. Only after I emailed them did I get a response.

The Leeds office (UK) were great, the unpackers here were great. I was asked to fill out a feed back form so the delay could be looked into. I did that over 2 weeks ago and still waiting for an explanation.

I am not waiting for Crown Relocations any more.

Seriously look elsewhere not worth the money – I recently relocated from Brisbane with a pack and move service with an unpack at the destination. As soon as I handed my money over the service levels shifted. The pack was ok the team were a little late but still left a few odd items in the unit with no explanation. The arrival at the Sydney end was simply pathetic. There was no call to let me… Read more

know when they were to arrive, the team was late getting there. I was told that my items would be unpacked and there was no need for my to be there. I got home to a unit full of boxes with nothing done. I called the office in the morning and they couldn't understand what was wrong. Simply put really not worth the money which was paid, you would be far better off going with a cheaper provider as the premium Crown charge they simply do not back it up with service. I will recommend to any of my colleagues or anyone asking my opinion to simply look elsewhere as accountability is not in the ethics of Crowns customer service.

Exceptional move experience – I moved one bedroom worth of furniture from Brisbane to Sydney. It was excellent service. I called around and selected Crown due to how friendly the person giving the quote was and because it was so reasonably priced. I had a shared container which had a longer delivery time but that worked for me as I didn't have an apartment sorted in Sydney… Read more

when they collected my items. The pick-up was arranged rather quickly. The delivery men arrived promptly and set to work efficiently packing my furniture. The men who arrived were also very friendly and chatty.

This would have been a five star review, however there was a set-back on arrival in Sydney. My items arrived on the 8th July, but it was only when I called Crown on the 22nd July (original pick-up 24 June and they said it would take 3 - 10 business days) that they set about arranging a delivery. In fairness, the same woman who arranged the quote got onto the Sydney office quickly when I called to enquire. As an apology they gave me free delivery on a Saturday, after I pushed for it (although the guys left some rubbish behind which I did not notice until afterwards). In a nutshell, generally happy and I would recommend.

Friendly and Supportive – My first relocation - moving out of home and relocating from SA to QLD alone. I was pretty clueless with the process but both the SA and QLD teams were very friendly and understanding. All pick ups/drop offs were on time and nothing was damaged in the process.  Show details

Great Service – I recently relocated from Brisbane to Sydney with Crown, the guys that arrived in Brisbane to pack and take away arrived on time and where amazing, equally the guys that delivered where also exceptional. Everything ran, smoothly and to time. All office staff that I dealt with where also a pleasure. Fingers crossed I don't have to move again anytime soon, but if I do, I will be using Crown. Thanks Team.  Show details ·  1

NSW relocation – Due to my work, I was given the opportunity to move to the wonderful Hunter Valley, we used Crown, I cannot thank them enough from the moment they came and gave the quote, to the guys doing my packing, the guys doing the uplift and then the delivery. all were thoughtful, courteous, and nothing was a problem the staff from QLD phoned to make sure… Read more ·  1

things were ok, on packing day and uplift day, then she rang again on delivery day. Crown you are the best. The professionalism of all 8 team members that handled my move.

Stress free – My partner and I had to relocate to Perth due to being made redundant in QLD. Crown was excellent to deal with from the first phone call. Being a bit of a stressful time having to find a new job and all crown made it so easy to move all our belongings from one side of aus to the other. The only thing we had to do was unplug the t.v and fridge. I… Read more ·  1

would recommend Crown to anyone. Very professional and very efficient. They also sorted out our car to be relocated. Always phoning to keep you up to date with times and dates. Cheapest out of six different companies.