Crust Pizza

Ordered 2 pizzas and sides for $47 on 11 June from the Alexandria store. Wrong order delivered. This is the second time it has occurred. Called to advise wrong order was delivered and they said they would redeliver. We declined as we had to go out and could not wait. They said they would refund after trying to offer a credit, which they offered… Read more

the previous time and we never got. Today I have had to lodge a claim with the bank to get the charge back as they did not refund as promised. Never accept a credit if they stuff your order up and shop elsewhere if you can.

One of the very worst pizzas ever had . Just had a small pizza at the Sydney rd Brunswick store and left 80% of it as i do not like eating uncooked pizza dough. The only part of the pizza cooked was the very ends of the crust. While the bottom millimetre was cooked but above that it was just uncooked dough. They call themselves as " gourmet… Read more

pizza bar" what a joke. My 5 year old could do better. I should have taken a photo to show how undercooked and doughy it was but I just left 80% of it on the tray and walked out . Never ever to go back or recommend. If this chain tried to open in Italy it would close within a week . Terrible terrible pizza

Worst experience ever!! I wish I can rate them with zero stars. Do not order or eat from this place ever!!! It was the worst tasting pizza i ever tasted in my whole life! Food was not fresh and dough was old. After trying to eat one slice I stopped as food was off. I started to feel sick. 2 pizzas were thrown away. My wife called the store to… Read more

speak to a Manager within 20 minutes and was told no Manager there as had gone home. I asked to speak to someone about my experience and was told i need to call back Monday. When I contacted their customer service team they were useless. They refused to acknowledge their food was off and wanted photos as evidence!! Who takes photos of food that is bad!! Had they dealt with the matter at the time and asked for photos I would have been happy to do so. I am now taking the matter to NSW Fair Trading.

CRUST PIZZA CHARNWOOD. PERFECT!!!! Arrived hot and fresh in a very timely manner. The pizza was superb. And the chicken bites were a huge hit with my husband. I love the apple pie bites too. All in all 10/10 Show details

I really like crust pizza, it is the best. I would rate their service 10/10, as Syanne, who works there, was very polite and delivered the service well. We would definitely go back to indulge in their yummy pizzas. Thank you for the great service, and Syanne, you are a wonderful worker. Highly recommended, Show details

I found their website extremely easy to navigate, there was no need to sign into some other site for delivery and the pizza was terrific as it as always been. The delivery person was friendly and polite. I will always order from this pizza place. It was very easy compaired to other sites. Show details

Crust outlet in Orange NSW. The food prep area is filthy. Overflowing bun, no sign of running water. Bench area littered with various topping lying about. ‘Manager’ who handled money with gloves still on, then proceeds to the food prep area. Swigging from a can of coke. Other workers scoffing pizza as they work. Floor filthy - areas look unswept for months. Time for some standards. Show details

New management. Store used to be awesome great food and service. I get pizza maybe once a month so I like to enjoy my pizza! My two pizzas were cut by a child. 3cm thin slice and the opposite side had a massive just under a whole quarter slice. Hardly any topping you could see the base of the pizza. Didn't even put enough cheese to cover the gaps… Read more

they missed. Stingy. I gave the pizza to my chickens. This happened twice. After years of buying crust I now advise people to avoid them. A few crust stores around Canberra have been managed by indians specifically. these are facts. My business used to supply and install security systems to the crust Pizza shops in Canberra, I've dealt directly with owners and managers/staff i know what im talking about. Quality has gone LOW! I bought pizzas from ALL the crust stores in canberra and have been given free pizzas As my business has installed or upgraded the security systems and cameras at 4 stores. I know what I'm talking about.New management has ruined the crust in canberra , disgusting. Way to ruin a good franchise with garbage quality. A shame.

The very first time I ordered this pizza I was very Impressed, spent $60 on tow pizzas, was fresh and hot and highly enjoyable for our guests, So I thought OK, lets do that again. Never again. Today the Pizza was Horrible, Cold and Old , I am only 5 minutes away, so i was expecting some fresh lunch, It looked OK, but after i had to reheat it… Read more

twice, Just awful and we threw both pizzas in the garbage. If one goes and collects it themselves, it may be good. But to rely on these drivers, and we all know what they do, its like throwing your money down the toilet. sorry I am out forever,

Rozelle - ordered online. Advised it would be 10 minutes. Arrived 15 minutes to pick up and our pizza hadn't even been made. One guy working, couldn't give a d#mn and started making our pizza. Too busy servicing Uber Eats orders!!! Show details

Absolute RIP off! Have you seen how large a large pizza is!?????? Oh and you cant use your loyalty card unless you order via app. So when someone is going the get them in store for us they cant scan a barcode like most other companies. We are disloyal unless we use their online ordering system. Fantastic. Won't be returning. Pizza was bare and cold Show details

Ordered crust pizza tonight from Crust Turramurra, two extra large pizzas. I would be lucky if there was one piece of pineapple on each slice and few scattered pieces of ham, so mostly cheese & dough. Similar with my partner’s Surpreme pizza which would be lucky to have three ingredients on it, we were very disappointed and won’t be back. Show details

Ordered a pesto chicken club pizza last night, minus the avocado with artichoke added from the Joondalup branch. It was undercooked, no pesto at all, instead it had mayo on it and not 1 piece of artichoke. Very disappointed, is an understatement!! Show details

$100 for 4 disks of dried pizza crust topped with the desiccated remains of what may have been, at one time, edible food. I ordered the 'pizzas' at 4pm (30 August 2025) for a pickup time of 6:15pm at the Taringa Brisbane shop. In an effort to ensure they would be fresh when picked up, I arrived 5 minutes early expecting I would be there when they… Read more

came off the conveyor belt. I was 'way' too late. They were already boxed and sitting on top of an oven. On arrival at home four minutes later, I discovered that the claimed "Gourmet" pizzas were probably processed a very long time before the pickup time. and I was very embarrassed to place these dry tasteless objects on the table for my family to eat. It has been years since I last purchased Crust 'Gourmet' Pizzas (from a Gold Coast store that has subsequently closed). But at that time, the pizzas had been very good. The photos on the web site seem not to have changed, but if this is now the standard of product generally on offer from Crust, they need to face legal consequences.

Crust have lost the plot. They have been offering 2 for 1 for about 3 months now which is a bad sign. Ordered the Chilli prawn and it was awful. Tinned prawns and a total of 8 over eight slices. No Chilli that I could taste. I give them 12 months before they go broke. Show details

We have been purchasing crust pizza since it opened and I have to say very disappointed in the amount put onto the pizza, eg:alot less for the price, and for the very first time both my partner and myself were not well after eating, we had chicken and one that was supposed to be pepperoni but had other food on it. I feel sad to give such a low score but these pizzas were not great Show details

We are regular weekly customers however this was a really disappointing experience. We received the wrong pizza in our delivery order and when we called to let the restaurant know, they refused to send out the correct one. Even more frustrating, the manager refused to speak with us, leaving the staff to say there was nothing they could do.… Read more

Mistakes happen — we get that — but the lack of accountability and basic customer service was really poor. Will not order here again. Also, the mousse was completely frozen.

Came in to pick up a phone order. Was extremely busy and I ended up waiting at least an extra 30 minutes, but one guy came out to apologise and tell me they were in the oven. Then gave me free drinks without me asking. Excellent customer service and pizza was fantastic as usual Show details

Disappointing and overpriced. You’d expect it to be magnificent from the images, ingredients and price point but it’s sadly underwhelming and not tasty at all. I just don’t understand how they are still in business. How can you be that ignorant to charge prices like this for rubbish? I’m ashamed to say I’ve tried crust 3 times and each time… Read more

thinking that maybe it will be better next time or maybe I caught them on a bad day. But no, crust is constantly crap. I actually to cry after my most recent experience because I feel like an idiot for being fooled 3 times.

I ordered 6 pizzas for a family occasion and paid $170.00 via online ordering. The computer glitched and I ended up paying twice. I called the store immediately and then had to follow up on another 4 separate occasions for the refund which they never bothered to process. I then had to personally contact head office to request the refund all over… Read more

again which then took another 10 days to process. All in all I waited exactly 1 month to receive my refund of $170; they certainly gave me the run around. Really bad form Crust. Extremely unhappy about this very poor customer service to a long time customer. I won't be returning to Crust pizza again.

Very happy – First time buying Crust in many years (15 years plus from Crust Wilston). Vey impressed, size, filling and flavour A1. A great food experience, thank you.

Indigestion Guaranteed – I was a guest at a friend's house. We ordered 2 pizzas, I asked for just double ham and capsicum, cheese and base. What they sent was ham and capsicum, pepperoni, red onion, pineapple. Who decided I needed indigestion and what made them think I wanted the the pepperoni, red onion and pineapple? If you can't be bothered to make what the customer ordered you shouldn't be in business. Personally I will never order from them again.

Great tasting pizza, pity about it being cold – Pizza has been cold the last two times. The second time I got to the store 10 minutes earlier than the pickup time to ensure a hot pizza. However when I arrived the pizza was ready for pickup and already cold.

Vegans beware – I ordered a vegatarian pizza from doordash and ticked to add vegan cheese and Vegan Aioli and to remove the dairy ingredients and when it arrived it had dairy cheese all over it I paid for the extra vegan cheese I rang straight away and they wouldn't help how could they get that so wrong it was Crust North Parramatta be careful if you are vegan… Read more

or have dairy allergies they don't care terrible customer service never again I got a refund from Doordash you lost a customer crust