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Cubbi
4.8 from 235 reviews

See the Best Real Estate Agents in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
211
4 star
9
3 star
5
2 star
3
1 star
7

lilmeh

lilmeh

  • 3 reviews

Really buggy and unreasonable for tenants

published
1 comment
Cubbi
MikeCubbi

Vik

VikSouth East Queensland, QLD

  • 2 reviews
  • 2 likes
  • Verified customer

Don't waste your time

published
3 comments
Cubbi
MikeCubbi
Vik
Vik
Cubbi
MikeCubbi
genXreviewer

genXreviewerSydney, NSW

  • 19 reviews
  • 6 likes
  • Verified customer

User friendly but incomplete

published

This service would be perfect only if you have no problem with your tenant

published

Very slow response, like there is no one working there at all, my last query was responded 1.5 day after.


Its about time we got a FANTASTIC service like Cubbi !!

published

Cubbi is very easy to use, the customer service via the online chat are extremely knowledgable, helpful and prompt. The fees for my rental to be managed are very affordable compared to a conventional real estate agent. Everything is taken care of by Cubbi of which a regular agent would do.
I feel confident with the whole Cubbi experience.
Because its all online, I can log in whenever i need to and get answers, see rental payments progress, and just generally manage my account. The convenience is absolutely fantastic!!!
I have already recommended Cubbi to friends who have rental properties!


happyfeet

happyfeet

  • 15 reviews
  • 28 likes

Trying to join up for last two days, not going well

published
1 comment
Cubbi
MikeCubbi

Marc

MarcWide Bay-Burnett, QLD

  • 19 reviews
  • 18 likes
  • Verified customer

Less stress, better tenants, better returns

published
1 comment
Cubbi
MikeCubbi

Andrew

AndrewBrisbane

Great platform for tenants and owners alike

published
1 comment
Cubbi
MikeCubbi

Thanks for the great review Andrew. I could not have said it better myself. It's great to hear Cubbi is establishing great Owner-Tenant relationships and thus a better outcome for all. Michael

Mr x123

Mr x123South East Queensland, QLD

  • 5 reviews
  • 2 likes

Weekly rent

published

As a landlord getting weekly rent via Cubbi is fantastic. Their support is invaluable and they do a great job. My rental unit was only on the market for less than a week before it rented. Thank you Cubbi!

Sal

SalAdelaide

  • 2 reviews
  • 2 likes

Not accessable

published

Try to get hold of the agent but couldn't as he didn't answer his phone for two days.
Tried to call the Cubbi for two days and they simply didn't answer and the machine hanged up on me.
Just doen't give me the mind comfort that a customer needs to trust the service.

2 comments
Cubbi
MikeCubbi
Sal
Sal

yes, I mean the owner. That doesn't change the problem.
your system doesn't record the voice message, it only hangs up.


Cat C

Cat CSouth East Queensland, QLD

  • 4 reviews
  • 1 like
  • Verified customer

Not reliable

published

Not reliable in terms of payments, often late direct debits, sometimes early. Website is quite poor, very few capabilities in ongoing administration of renting once initial and infrequent arrangements are made such as initial lease commencement.

1 comment
Cubbi
MikeCubbi

Matt K.

Matt K.Darwin

  • 10 reviews
  • 10 likes

Extremely slow website

published

Few times trying to browse their website and I found extremely slow. Not sure what is going on with their system.

1 comment
Cubbi
MikeCubbi

Sorry to hear that Matt. I'm just going to private message you now to find our more details. Thanks for the heads up!


Matt h

Matt h

  • 7 reviews
  • 8 likes
  • Verified customer

Fantastic alternative to conventional real estate agents

published
1 comment
Cubbi
MikeCubbi

Thanks for the great review Matt!


Cammy P.

Cammy P.Geelong

  • 11 reviews
  • 4 likes

Excellent service

published

After finding a new place in the city, we rented out our old family house. Since it was our first time to do this, we though getting the services of a professional was the best way to go. We never regretted this decision since Cubbi made the entire experience as smooth as possible.

If you want to rent, then use Cubbi.

published

This is probably my fourth time using Cubbi to rent and each time it has worked a treat. Excellent service.

Peter B

Peter BGold Coast, Qld

  • Verified customer

Excellent service, simple to use

published

Cubbi was easy to access and we have our second set of tenants through the agency. It made getting our message out there very simple and had maximum coverage. My only issue was a technical one with photo storage in the Library. Accessing photos was difficult on two occasions and hopefully will be remedied soon. Response time was quick with issues and we will use Cubbi again.


It's so easy

published

The Cubbi team are always really helpful. Great interaction for those of us that need it

1 comment
Cubbi
MikeCubbi

Thanks Slyv


2nd rental through Cubbi and couldn't be happier

published
1 comment
Cubbi
MikeCubbi

I think your review will really help landlords get a better understanding about Cubbi. Thanks Andrew.


chris

chris

  • 2 reviews
  • 10 likes

Warning : Don't Expect To See Your Rental Income

published

Absolutely hopeless. Managed to stuff up every aspect of signing the tenant, then the tenant moved in and they didn't even take money from the tenants and then told the tenant everything was fine they didn't owe any money. One disaster after another, the call centre is in the Philippines, difficult to get them to reply. I have made several attempts to talk to [name removed] (supposedly the owner) never ever been contacted back by him. Perhaps he is in the Philippines too.

1 comment
Cubbi
MikeCubbi

First Time Lessor - Ad Creation-Editing-Tenant Found-Easily Achieved

published

As a first time lessor,I was a little concerned about the process having always used agents.I found Cubbi easy to use and if I had any issues or needed further information it was instant even on the weekend.Ad writing is easy given Cubbi's tips as you go.I found a good tenant within four weeks without dropping my original advertised rent which in the current tight Brisbane rental market is excellent.
Thanks Cubbi

1 comment
Cubbi
MikeCubbi

Thanks for the great review! We have recently updated our help content when listing a property for rent so we are very glad you hear you found it useful!
You can also thank Abie for the weekend support. She is a gem.


Page 1 of 12

Questions & Answers

Barbara S.

Barbara S.asked

How many minutes are effective on the cubii?

No answers

Lalit

Lalitasked

Hi, I have a two bedroom villa unit at Essendon North which is currently managed by an agent. I wish to migrate to Cubbi. The last tenant moved in on 26-02-2019 and the contract/agreement was signed on 04-02-2019. I am unsure about how to proceed. Please guide me through.
Lalit

1 answer
Cubbi
MikeCubbi

Hi Lalit, you just need to sign up and then click to add your first property and then select 'Switch from an agent'. You'll enter your agent details in and create a termination notice,sign it online and then it is sent to your agent requesting the information needed (including leases). If you're unsure on the notice period required you can upload your agency agreement and we'll tell you how many days notice you need to give. Typically it's 30. You can elect to have Cubbi send a trackable postage paid envelope to pick up the files on switch over day (or you pick them up), that's also the day your tenants sign up to start paying their rent through Cubbi. It's a guided process. PS I'm really sorry for the delayed response, the notification skipped the normal inbox. I hope it's not too late. Mike


happyfeet

happyfeetasked

Hello
Just wondering if you have updated your payment systems so that when tenants pay rent, it does not take the current 5-6 days to hit landlords
account?

1 answer
Cubbi
MikeCubbi

Morning! In short, no we have not updated our payment system, however, we have been working hard with our Payment Provider to speed things up. The root problem is all Direct Debit payments in Australia take 3 business days to clear (become guaranteed funds) before the payment can be forwarded to you. The banks together have been working on a New Payments Platform (NPP) for the last few years which allow instant payments (but designed for personal use between two people) so it's not clear yet if this will allow instant Direct Debits in the near future (where a 3rd party like Cubbi can initiate the payment). The NPP is now live (with limited ability), Banks and Payment providers (like ours) are working hard to integrate with this platform - currently in testing phase.

We love Direct Debit for the reason it lowers rent arrears and allows the owner to more reliably rely on the rent being paid but the obvious problem is, it takes 5 business days to reach your account. We are hoping by September the platform will allow us to bring the time down to 3 days. Obviously all that is relying on Banks and Payment Providers which is why we like doing most things in-house. We are working on other solutions in-house that will still allow you to still get the rent reliably, keep within Residential Tenancy Act (law in each state) and ofcourse get the rent to you instantly (or within a day).

Thanks for your question. Always happy to help! Mike


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