Cubbi
- ✓ Verified company
248 reviews · Statistics
Please note that Rent My Estate have rebranded to Cubbi as of August 2015.
Reviews
Cubbi is Comforting
Great platform. Terrific support. Dont leave home without it :) When your residence isn't your own, Cubbi clarifies.
Cubbi is a breeze
Cubbi is a breeze so user friendly if you have questions they are quick to respond supplying all you need
EOFY report is just a matter of logging in and downloading some ch a breeze for your Tax Agent
If you have the time today put into your asset/s and gate being over charged
Give Cubbi a chance
Great online real estate
Good real estate. Online only but good customer service.
Can be in direct contact with the owner/tenant and it make the change.
Forget about real state agents. Cubbi is the way to go.
Cubbi is excellent!!!! We've been using it for years and the only reason why we are stopping is that we are selling. We were frustrated with all the agencies and the poor service and property management services they provided, they were no flexible, they couldn't care less about our property, they were rude, we had many periods of vacancy. Since we start using Cubbi, we can have more control over our property, we can communicate a lot more efficiently with our tenants, our tenants are a lot happier, we have CERO vacancy periods, everything just
... Read more flows smoothly. And most importantly, Cubbi assists with all our contracts, paperwork, payments, so we have peace of mind. We have seen the evolution of Cubbi through the years, their people work hard to improve every day, and we are sure that they will eventually displace much of today's real state agents.
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The worst service I ever used! Customer service is ZERO. They charge extra money without any explanation. Hopless
Charge extra fees with no explanation. My bank transactions show I paid on time. I tried to contact them many times but it didn't work. Very bad and completely disappointing
I just saw your reply. Your reply is misleading. There were almost the same extra fees charging every single time. Absolutely it is not for the two days you mentioned above. The total amount or overch
... Read morearged would easily cover a week rent. I have sent many emails at that time.... Anyway, it is what is ... you can't hide it! I will never use or recommend CUBBI.
Hi Abe, please feel free to send evidence of the extra fees charged by Cubbi to me. My direct email is michael@cubbi.com.au. Happy to work through this with you otherwise I understand it was now 2 yea
... Read morers ago so you might be equally happy to just let it go. The offer is there if you want it. Michael.
Cubbi is the best!
Cubbi has the best service ever. It's the third time I'm using it and it's perfect in a way of platform use, efficiency, and customer support. Thank you guys, you made my rental experience very positive
Excellent & efficient service
I wasn't sure about using an online agent, however, went with Cubbi and have been impressed beyond expectation. Consistently excellent and efficient turn around, very helpful during Covid with changes.
Exceptional service and great value platform
The Cubbi platform is great value, especially if you have multiple properties. The best thing though is their incredible customer service. It surpasses any property manager I have worked with.
Using for 3 years
Excellent Company. Easy process from advertisement, tenant selection and monthly payment. Also, Cubbi is great in answering all my questions. Furthermore, Cubbi is update with latest government rules. Few time
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Good platform. Way better(and cheaper) than an agent in the middle
First time landlord. Cubbi made the process easy, took care of posting the advertisement to all web sites but I dealt with all inquiries and inspections and met and chose the tenants which is what I wanted. Cubbi made sure all paper work and contractual stuff is in order. Cubbi's application form for tenants is quite detailed but if a tenant can't or doesnt want to do it then maybe you dont want them as a tenant, it gets you the info you need to make a decision.
A few hiccups on the Cubbi website were sorted out quickly. I have good tenant
Cannot make contact with anyone from Cubbi
I have just started using Cubbi. The advertising section is great and I've had a lot of interest. However, when Cubbi has been reviewing the tenants, they seem to have made a mistake with the estimated income and there is also uncertainty regarding one of the referees. I just want to be able to follow up with them on this but there is no phone number to do so. No one is available on the live chat and no one has responded to my email, sent over 24 hours ago. I'm worried that I wont be able to contact anyone ever using this service.
Thanks for the review. Very understandable and sorry for the frustration. I can see we sent you an email at 6:30pm (Friday) last night but now after receiving your review, I have sent you a private me
... Read moressage to ensure everything is sorted. We're usually pretty contactable, you can schedule a call and we usually respond to emails within 2 hours on average (which we would like to reduce). Yesterday (Friday) we, unfortunately, had to reduce our Live Chat support due to the high support levels. Thanks again for your review, for using Cubbi and promise to always improve.
Makes it very easy for landlord and tenants
I've been using Cubbi for nearly 1 year now and although I've had some interesting hurdles with a tenant, Cubbi has always made it easy to make sure all problems can be addressed and recorded. The site works well on desktop/mobile, easy to navigate.
Shoutout to Ben who has always been very helpful.
My key feedback would be:
-The ability to easily have multiple entities for account management
-Native mobile application for iOS/Android.
-Allow landlords to update tenant information
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Hate Cubbie.
The most ridiculous payment plat form for tenants. Constantly spams my email account.
Multiple times tried direct debbiting my account 3 days before rent is due, even though I said it needs a to be taken out on a certain dates. Caused me to incur multiple dishounor fees.
Cant make one single payment to pay rent and water bill as system doesn't recognise the one payment.
This is a cheap option for landlords.
Hi Tikii. I have sent you a private email to resolve the allocation of your payment issue. You are right - it would be good to allow one payment to pay off two types of bills (eg Rent and a Water bill
... Read more). At the moment if you don't pay the exact amount owing of a Water bill in one transaction Cubbi will automatically allocate it as Rent by default. In these instances, we can re-allocate the payment.Hi Mike, i asked your representative Ben twice if monies could be reallocated. This is his exact response below
"Unfortunately, we are not able to split the payments manually, as they are automatica
... Read morelly allocated. The solution here is to repay the water bill"Hi Tikiii. Looks like you may have written this comment before I responded to your private message - I'm not sure. Sometimes comments and posts can take a little while to show up here because they hav
... Read moree a verification system I think. As I mentioned privately we actually made it clear to the team that all payments could be now be re-allocated (instead of a limited amount) between now and when we make the update. Your review created a round table discussion and we all agreed it was best all payments could be re-allocated manually by our development team. It's a tricky one (updating the allocation system) because there is no room for error. Thanks again for your honesty and clear private emails with suggestions for improvement.
Really buggy and unreasonable for tenants
I am a LL, and judging from my tenants experience with applying through Cubbi, I would never put my prospective tenants through that pain. The apply button doesn't exist on the desktop web version, and the mobile web version is buggy at best (lots of freezing). On top of that, there are very unreasonable and unusual mandatory questions that as an experienced LL, REAs will never ask of tenants (and indeed as tenant, I would never want to answer). Because they are set as mandatory, you CANNOT submit until these are answered, which means as an LL,
... Read more I will never receive potential tenants who might just be slightly short of the bill (e.g. they must have BOTH the mobile (why mobile and strictly mobile?) number AND the email address of former employers, they MUST have a cover note (it's a tenant application, not a job application?), etc.). It's just ridiculous and really limits my business options, I suggest Cubbi reviews actual applications out there and not make random assumptions because that doesn't contribute to "better" customer experience, but a worse one.Hi Lilmeh, thanks for the review. Very interesting feedback. We're just in the process of finishing up the development of Instant Rent Payments but this area, the Application, is getting a revamp very
... Read more very soon so great timing! I was unable to find your name anywhere in our system but I have sent you a private message on Product Revew, I'd love to hear more. Our application form has about the same number of questions most application forms that real estate agents use, maybe it just feels like it's more due to the format and it's a bit clunky at the moment. We do ask for a few additional words (cover letter) to help the tenant express more about themselves, we did this because we found most tenants would try to message the owner more information about themselves in addition to the application. We will consider making this optional, thanks! About the mobile and email of the employer - we recommend calling the employer and then email if they don't respond, as I did as an ex property manager. We'll keep reviewing that, appreciate the thoughts! The last thing we want is to limit your tenant acquisition, which is why all our listings are upgraded to a 'Highlight' on realestate.com.au for free. Thank so you so much for sharing your thoughts.
Don't waste your time
Service definitely does not live up to what they promise,
Service is generic and inaccurate
Always behind\late in replying and correspondence
Organise repayments beyond move out dates
Great in supplying the most basic of information linked to government sites.
Might be OK for the most basic of requirements - ie. you need someone to google how to apply for your bond back or send you a link to your tenancy agreement.
I let (I take full responsibility as I let Cubbi look after the tenancy as long as i did) my tenants get to $4000+ in arrears.
No
Hi Vik, Michael here.
On behalf of Cubbi I would like to sincerely apologise for your experience with Cubbi. I have shared your review with the team and we are all very deflated to hear your words but
Thanks Michael,
Your apologies wont be getting my tenants back nor will they recover any money owing or prevent any further time wasted. You don't manage the property? Your site states "manage your pr
Thanks for the additional comments Vik. Appreciate your vote on the idea of the service. I think we can all agree some improvements need to be made in a few areas. We're up for the challenge! Your ser
... Read morevice was terrible and not up to our normal standard, sorry it came across as us trying to water it down.Questions & Answers
Good morning,
I asked my dad's doctor if he could use the Cubbi being that he's 90 years old, he said absolutely. My dad would like to know if you have any guidelines on how many minutes it should be used, every day or every other day? Do you have a workout plan or suggest something to help him?
Thank you
Hey! Loving the question but I think you might have mistaken Cubbi with an exercise programme or equipment. Cubbi is an online rental platform that makes managing a rental property really easy so I don't think it's what you're looking for. However (assuming so many things and having a bit of fun) my advice would be to start very very light for a short period (say 5 minutes) every day then build up (duration and/or weight) over time, say increase by 10% every couple of weeks. Don't risk injury by going too long or too heavy too soon.
I order one I have not received it yet ,can't talk to anyone when will I get it? It has been taken out of bank account a week ago. My name is Dorothy E Hill please let me know
Hi Dorothy. I can't find your details anywhere- I checked both Dorothy and Nancy but no recent orders from both names. Can you email support hello@cubbi.com.au, tell us what email address you use with Cubbi and what order you're referring too and when it was purchased. We'll get it sorted for you asap! Michael
How many minutes are effective on the cubii?
Get an answer from our members and Cubbi representatives
Details
Cubbi for landlords
If you’re a stickler for doing things your way, Cubbi helps you independently manage your property, without having to rely on a real estate agent as the communication go-between with tenants.
You can use Cubbi from start to finish, including looking for tenants and managing rent payments, among them. Cubbi estimates savings of around 70% of what you'd spend on a property agent’s fee.
Cubbi for tenants
Cubbi can be used for a variety of tasks, including to: search for and apply for a property online, access the lease agreement and related documents, make rental payments, and be informed of landlord notices, such as routine inspections.
Possible advantages
Cubbi states that it’s a blend between an entirely online and self-managed platform, and having help from Cubbi staff.
While the majority of communications between landlords and tenants will be conducted independently on the online platform, Cubbi can step in and provide support if any miscommunications or disagreements arise.
Cubbi also asserts that having all the information on one platform streamlines the process, and helps keep landlords and tenants on the same page.
| Category | Real Estate Agents |
|---|---|
| Type of Real Estate Agent | Online-based |
Contact info for Cubbi
- ACN: 149477823
Extra Information
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Hi Abe. Sorry to hear your frustration. I think there must be some kind of miscommunication. I can only find one email from you sent Feb 5, 8:27pm. We responded 2 hours later on Feb 5, 10:23pm. Perhap
... Read mores you didn't see the reply. This was a response from Ben. In short, you thought we were charging a late rent fee however that is illegal and we do not charge late fees. The 'extra money' you are referring to was for 2 days rent (pro-rata) - the details are in the email. If you can't find this email please contact us again at hello@cubbi.com.au and attention it to Ben.