Please note that Rent My Estate have rebranded to Cubbi as of August 2015.
Cannot make contact with anyone from Cubbi
I have just started using Cubbi. The advertising section is great and I've had a lot of interest. However, when Cubbi has been reviewing the tenants, they seem to have made a mistake with the estimated income and there is also uncertainty regarding one of the referees. I just want to be able to follow up with them on this but there is no phone number to do so. No one is available on the live chat and no one has responded to my email, sent over 24 hours ago. I'm worried that I wont be able to contact anyone ever using this service.
- Verified customer
Makes it very easy for landlord and tenants
I've been using Cubbi for nearly 1 year now and although I've had some interesting hurdles with a tenant, Cubbi has always made it easy to make sure all problems can be addressed and recorded. The site works well on desktop/mobile, easy to navigate.
Shoutout to Ben who has always been very helpful.
My key feedback would be:
-The ability to easily have multiple entities for account management
-Native mobile application for iOS/Android.
-Allow landlords to update tenant information
The most ridiculous payment plat form for tenants. Constantly spams my email account.
Multiple times tried direct debbiting my account 3 days before rent is due, even though I said it needs a to be taken out on a certain dates. Caused me to incur multiple dishounor fees.
Cant make one single payment to pay rent and water bill as system doesn't recognise the one payment.
This is a cheap option for landlords.
Really buggy and unreasonable for tenants
I am a LL, and judging from my tenants experience with applying through Cubbi, I would never put my prospective tenants through that pain. The apply button doesn't exist on the desktop web version, and the mobile web version is buggy at best (lots of freezing). On top of that, there are very unreasonable and unusual mandatory questions that as an experienced LL, REAs will never ask of tenants (and indeed as tenant, I would never want to answer). Because they are set as mandatory, you CANNOT submit until these are answered, which means as an LL,...I will never receive potential tenants who might just be slightly short of the bill (e.g. they must have BOTH the mobile (why mobile and strictly mobile?) number AND the email address of former employers, they MUST have a cover note (it's a tenant application, not a job application?), etc.). It's just ridiculous and really limits my business options, I suggest Cubbi reviews actual applications out there and not make random assumptions because that doesn't contribute to "better" customer experience, but a worse one.
- Verified customer
Don't waste your time
Service definitely does not live up to what they promise,
Service is generic and inaccurate
Always behind\late in replying and correspondence
Organise repayments beyond move out dates
Great in supplying the most basic of information linked to government sites.
Might be OK for the most basic of requirements - ie. you need someone to google how to apply for your bond back or send you a link to your tenancy agreement.
I let (I take full responsibility as I let Cubbi look after the tenancy as long as i did) my tenants get to $4000+ in arrears.
- Verified customer
User friendly but incomplete
I had my property advertised with an agent for 5 weeks, and they hadn't found a tenant. I noticed they offered
**1 x ten minute inspection per week***
If you're a tenant & you liked thel look of my property but couldnt make it, too bad. Or is it me the landlord that should be told 'too bad'. I tried my best in these 5 weeks, changed the blinds, added some shelves, decorations, lamps.. dropped the price $25.. got professional photos done... no luck.
It was time to take matters into my own hands. I fired the agent, & found Cubbi.
Its about time we got a FANTASTIC service like Cubbi !!
Cubbi is very easy to use, the customer service via the online chat are extremely knowledgable, helpful and prompt. The fees for my rental to be managed are very affordable compared to a conventional real estate agent. Everything is taken care of by Cubbi of which a regular agent would do.
I feel confident with the whole Cubbi experience.
Because its all online, I can log in whenever i need to and get answers, see rental payments progress, and just generally manage my account. The convenience is absolutely fantastic!!!
I have already recommended Cubbi to friends who have rental properties!
Trying to join up for last two days, not going well
Ok, I signed up and completed my first property as a landlord. The application took all my personal details, the current managing agent, uploaded my personal ID and then NOTHING. The system said we will generate a form for you to sign and then we can take over managing your property but this is where it all went bad. I checked my email and there was no form there. I then went to support to ask if they could send the form. No one replied. I logged back in, but there was no property listed so I don't know what happened to all my personal det...ails I sent them. Not a good start. Certainly nothing like the Air BNB system, that they think they can emulate. Here at least the owner of the property has control over their own property listing and NOT Cubbi. I don't know why they need to send the form, when I should be able to. I hope this can be fixed up soon, or will not be using their services.
- Verified customer
Less stress, better tenants, better returns
I am renting out two houses. Both needed new tenants at the same time (May 2018). For one I use Cubbi, for the other a normal real estate agent. Here is my real-life comparison.
First, let me spoil the plot already: It’s a difference like daylight and darkness. And Cubbi is the light:
House 1 is in Donvale (Melbourne suburb), which I have been renting out through different agents since the early 2000s.
House 2 is in Bundaberg, where I live. I just bought it and I use Cubbi to rent it out.
I had a little bit more work with the Cubbi house, but less trouble, less stress and got a better rent (and probably better tenants too) and of course I pay lower fees.
Here is why Cubbi was so much better: ...Less stress ---------------- Real estate agents tell you they take care of all the trouble with tenants. Wrong. As every landlord will tell you, tenant trouble reaches you anyway and you pay for it. And on top of the tenant trouble you will have agent trouble. Most of the time they do their job well, but believe me, often they don’t and whenever that happens you will pay for it. With Cubbi I have transparency and I have control of all the important steps of renting out a house. If something needs attention, I know it in real time and I can address it at once. The search for tenants met similar problems with both houses (good applicants withdrawing their application and lots of bad applicants). With my Cubbi house I was on top of all the problems and could solve them quickly. Very little stress. With house 1 the only thing I could do is wait for the next bad news from my agent. Stress. Better tenants. ------------------ It’s only logical that you get better tenants with Cubbi because: a) You get to know them yourself and you can use your instincts to choose (and of course you check the national tenancy database, IDs and income, which is easy because Cubbi does the legwork). With an agent you can only hope that the recommended tenants are good and that the checks have been done properly. They often weren’t with my Melbourne house (agent-managed). That’s normal, an agent wants to rent out your property as quickly as possible so they have less work. A bad tenant is mainly your problem and much less theirs. For agents it’s actually better to find a bad tenant quickly than a good tenant that takes time to find. b) Better choice because you attract more applicants: It’s your house and you care for it. That’s why you will always do a better job at presenting it. For an agent you are just one of many places he or she is managing. I can’t really blame agents for that, they have only limited time for every appointment. But you as the owner you have the time and motivation to really nail the open house. You can take better photos too. Some agents do a good job with their photos, I can’t complain about my Melbourne house, I admit. But I see so many bad photos in advertisements. Wrong lighting, blurry, dull colours. Some look like they have been taken with a mobile phone! You can take better pictures because you have much more time. Wait for the right lighting and experiment with settings in post processing programs. You don’t need an expensive camera, just a decent one. It took my agent two months to find a tenant for my Melbourne house, it took me four weeks for my Bundaberg house. And Melbourne has generally a better choice of tenants. I can only hope that my Melbourne tenants are good. But I am sure that my Bundaberg tenant is good, having met her myself. Better rent ------------- My Melbourne house (using an agent) was rented out for $20 per week less than expected (it was in fact $20 less than the rent I got last year!). I am sure, had I done it myself with Cubbi, I would have at least gotten the same rent as before. That’s not very hard is it? But the agent couldn’t do it! My Bundaberg house (using Cubbi) was rented out for $10 per week more than two agents had predicted. Lower fees -------------- I not only get better rent with Cubbi, I only pay much less in fees (2% instead of 8% of the rent). Initial fees are lower too. Emergency repair insurance included ----------------------------------------------- There is an emergency repair insurance included in the Cubbi fee. It’s not included in the much higher fees of my Melbourne agent. Better condition report -------------------------------- It seems that with an agent, the person who does the initial condition report is never the same as the one who does the final inspection (why, I don’t know, but I found they always change). This means things can be easily missed when a tenant moves out. I have had some unpleasant surprises when I came back to Melbourne and see my house after the tenant had moved out. With Cubbi you take videos (instead of only photos, as agents do), you fill in the report and at the end you check things yourself (all paper work done easily online, including signatures). It’s not pleasant work and with an agent you don’t have to do it. But it’s a vital task, you really need to do it yourself and not leave it to an agent. Tenants happier ---------------------- My applicants and final tenant liked the quick responses and that they dealt with the owner directly and not the middle man. And because they know me personally, the relationship is bound to be better (they are likely to treat the house better and not come with all kinds of unreasonable requests). How good are Cubbi’s website and processes? ------------------------------------------------------------ The process of advertising, managing requests, inspections, costs, applications, doing the contract, managing the bond and doing the condition report works very well. The website is mature, you are guided through all steps. You are in charge, you can take action immediately. Doing the contract, a tasks that every normal human hates, was fairly painless. Signatures and all paperwork was done electronically. I can even record expenses using the website, including saving scanned receipts for every purchase. How good are Cubbi’s people? --------------------------------------- Very good - fast responses, quick problem solving, motivated. Sometimes I got questions answered after working hours. Problems with Cubbi ---------------------------- 1 When prospective tenants apply to rent Cubbi asks them already for their banking details. And the tenant asks “why do I have to give my banking details already? My application is not even approved yet. There are no payments due.” Worse still, some won’t ask, they will simply walk away from the application process. And even worse: it’s the smart people with money on their accounts that are most careful and most likely to object to the practise. But those are precisely the people you want as tenants. Cubbi tells me that they have identified the problem and that this will change (when, I don’t know). As a work-around I have told my applicants that they can put in fake bank details and correct them once the application is approved. 2 Algorithm does not check bond amount. In Queensland the maximum allowed bond amount is 4 weeks’ rent. I did not know this and I entered one month’s rent as bond. The website accepted this for the advertisement and for the contract. Also here Cubbi informs me that in one of their next updates the website will check if the bond amount you enter is within regulations.
Great platform for tenants and owners alike
I've tried the usual route of renting out my townhouse through bricks and mortar agencies. I've also periodically looked online for alternatives. Now I've found Cubbi, I'll never look back.
The bricks and mortar option for me is much more expensive, particularly when you consider the week rent you say goodbye to each year for turning over a rental agreement, on top of the 8% fee for collecting the rent and passing it on to you. In my experience, inspections haven’t been performed with any attention to detail, if at all, unless I’ve actively ...managed the agent. Most of the work is done for you via the platform so the overhead is little more than it is through an agent. Renting a place is one of those things, for me at least, that is best done properly by one's self, as no one is going to look after your place better than you! cubbi gives you the benefits of establishing a positive relationship with your tenant on a human level, which will likely encourage them to treat your place well. For tenants, you have the opportunity to sus out your landlord, and establish a direct relationship with them, which will only encourage them to be prompt about sorting out issues when they arise. No more phone tag with a junior agent who lacks the interest and experience to adequately deal with your problem is pretty appealing to me (I also rent). As for the staff at Cubbi, I've found them to be highly engaged and really focussed on customer satisfaction. When things run smoothly I find the Cubbi processes easy to navigate. When I experience difficulties, Cubbi have always been prompt and flexible about smoothing out the wrinkles. Good service is easy to provide when things are going well - what makes all the difference is how one manages a situation with challenges. Cubbi has out done itself on multiple occasions, in my case.
- Verified customer
Fantastic alternative to conventional real estate agents
After many dealings with lacklustre real estate agents, thought I would try Cubbi. I am very pleased I did to find new tenants for our high end inner city free standing house. The online process to upload photos and floor plan was very easy. Online support was excellent and even helped with a silly error I made on the weekend. The house was only on the market for 4 days and we got 5 quality applications and a resultant long term corporate lease.
November 7th 2018 Update: Second time around with Cubbi - equally as good
This was my seco...nd property let successfully through Cubbi. I contrast this with a recent agent experience, when we were encouraged to accept the first application (agenda of the agent is to get it let and get the commission), whereas we screened a number of prospective applicants to ensure we ended up with someone looking for a long term home, and long lease. The house is interstate, and even with the need to fly there to do open inspections, it was still well worth using Cubbi. The tenants loved the online application and I found it easy too. There were lots of enquiries and we secured first class, long term tenants. Being there for inspections allowed me to screen applicants before they applied. Eg an older man inspecting on behalf of a group of 5 students; another wanted to put the house on permanent AirBnb. Only negative is the video Condition Report. I prefer having multitude photos. Uploading video files take a lot of time, shaky picture.
After finding a new place in the city, we rented out our old family house. Since it was our first time to do this, we though getting the services of a professional was the best way to go. We never regretted this decision since Cubbi made the entire experience as smooth as possible.
- Verified customer
Excellent service, simple to use
Cubbi was easy to access and we have our second set of tenants through the agency. It made getting our message out there very simple and had maximum coverage. My only issue was a technical one with photo storage in the Library. Accessing photos was difficult on two occasions and hopefully will be remedied soon. Response time was quick with issues and we will use Cubbi again.
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Questions & Answers
Hi, I have a two bedroom villa unit at Essendon North which is currently managed by an agent. I wish to migrate to Cubbi. The last tenant moved in on 26-02-2019 and the contract/agreement was signed on 04-02-2019. I am unsure about how to proceed. Please guide me through.
Hi Lalit, you just need to sign up and then click to add your first property and then select 'Switch from an agent'. You'll enter your agent details in and create a termination notice,sign it online and then it is sent to your agent requesting the information needed (including leases). If you're unsure on the notice period required you can upload your agency agreement and we'll tell you how many days notice you need to give. Typically it's 30. You can elect to have Cubbi send a trackable postage paid envelope to pick up the files on switch over day (or you pick them up), that's also the day your tenants sign up to start paying their rent through Cubbi. It's a guided process. PS I'm really sorry for the delayed response, the notification skipped the normal inbox. I hope it's not too late. Mike
Just wondering if you have updated your payment systems so that when tenants pay rent, it does not take the current 5-6 days to hit landlords
Morning! In short, no we have not updated our payment system, however, we have been working hard with our Payment Provider to speed things up. The root problem is all Direct Debit payments in Australia take 3 business days to clear (become guaranteed funds) before the payment can be forwarded to you. The banks together have been working on a New Payments Platform (NPP) for the last few years which allow instant payments (but designed for personal use between two people) so it's not clear yet if this will allow instant Direct Debits in the near future (where a 3rd party like Cubbi can initiate the payment). The NPP is now live (with limited ability), Banks and Payment providers (like ours) are working hard to integrate with this platform - currently in testing phase.
We love Direct Debit for the reason it lowers rent arrears and allows the owner to more reliably rely on the rent being paid but the obvious problem is, it takes 5 business days to reach your account. We are hoping by September the platform will allow us to bring the time down to 3 days. Obviously all that is relying on Banks and Payment Providers which is why we like doing most things in-house. We are working on other solutions in-house that will still allow you to still get the rent reliably, keep within Residential Tenancy Act (law in each state) and ofcourse get the rent to you instantly (or within a day).
Thanks for your question. Always happy to help! Mike
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