Cubo Ai Plus Smart Baby Monitor

I would never purchase this product again. Technical issues, even when the product is under warranty, are incredibly difficult to sort out. You can't talk to anyone directly when there is a technical issue. You can only send emails to the technical support and await responses. These responses can take minutes to hours. Usually at least 45 minutes… Read more

and often much longer. It is almost impossible to trouble shoot a technical problem with small children when you have to deal with technical issues in such a manner. You send an email, then a considerable time later they respond and ask you a little question, and you respond again. This goes on and on. Sometimes their questions don't make any sense leaving you wondering what you are supposed to do. It generally takes countless emails to sort out a simple issue. It has taken me hours, often days, to get the monitor working again after it has stopped working for some minor reason. For that time baby is un monitored !!! My monitor currently isn't working again and hasn't worked for weeks now, which started after changing our home internet. It's likely something simple but the process of sorting it out is so time consuming and clumsy it is preventing me from sorting it out in a timely fashion.

TERRIBLE product back and fourth to customer service for MONTHS with no fix, keeps dropping out during the night have to reboot the whole thing it defeats the purpose of a safety camera when it just stops working therefore no alerts to any dangers which is the literal reason for it. HORRIBLE customer service they go around and around in circles … Read more

always saying "no internet connection" even though i have never had any other problems with my internet!! DO NOT BUY. also worth noting i had problems within the first few months of this product faulting and still no replacement or fix of the product

The app is fine with a subscription. And by fine I mean barely serviceable (slow to open, logs you out, can show stale video, etc...). Still we've used it for a year with a subscription. Once you stop paying though it is no longer "smart" about notifications. With AI mode on you only get temperature, humidity alerts, and sleep pad movement… Read more

alerts when the camera detects a child. With AI mode off (which is the only option without paying for a subscription) all the alerts fire independently, even when there is no child in the camera view.

Hours since my subscription lapsed and I've gotten hundreds of critical alerts from the sleep sensor, and temperature and humidity alerts too. The alert spam makes the product essentially unusable without a subscription.

It's not exactly a scam, but it is terrible value. The subscription model is annoying but it makes sense if it gives you more cloud storage, or features that require additional ongoing costs. But this AI mode is an integration of local on device features and sensors... There's no additional cost to the vendor to run it, and that means this is a money grabbing ploy to ensure the expensive hardware you bought remains useful only with a subscription.

We're probably just going to turn the sleep pad sensor off now. What a waste of money.

I was quite happy with Cubo Ai when I first purchased it. At that time, the features felt modern and genuinely helpful for monitoring my baby. Unfortunately, things changed significantly after they started charging for what used to be basic features. Essential functions such as baby in and out of cot tracking, night sleep reports, and even cry… Read more

detection were moved behind a subscription paywall. These are not premium add-ons. These are fundamental monitoring features.

Once the subscription model was introduced, the product essentially became a very basic baby monitor unless you continue paying monthly fees. Without the subscription, there is honestly no meaningful difference between this device and a basic $60 monitor. That is extremely disappointing considering the original purchase price.

As for the subscription itself, it is not worth the value. The added cost does not justify what you receive in return.

To make matters worse, the app system now frequently goes down. For a baby monitor, reliability is critical. Parents rely on these systems for peace of mind. Constant app instability completely undermines that trust.

Instead of focusing on monetising previously free features, the company should prioritise product quality, system stability, and meaningful innovation. When a product is genuinely good and clearly differentiated, customers will stay. Removing features and pushing subscriptions only drives customers away.

Very disappointing overall. I would not recommend it.

The monitor that doesn’t monitor because it’s constantly disconnected – Joining the crowd here after going to check my baby and receiving - for the millionth time - ‘couldn’t connect to the camera’. You have one job - to help me ensure my baby’s safety. Most days this camera disconnects and has to be reset by entering the room and disturbing my child’s sleep. I despise this useless monitor. It’s slow to load the app,… Read more

has limited functionality without using a subscription service, and constantly cannot connect to the camera. A friend has the same monitor and exactly the same issues. Countless attempts at liaising with customer support have gone nowhere so best I can hope for is saving the reader of this review some money! Do. Not. Buy.

Save yourself $500 and unnecessary stress – This product is so bad I don’t even know where to begin. The camera quality is quite good but that’s about where the good points end. The sensor pad is particularly disappointing. It wakes me up in a panic several times at night, alerting me that my baby is not breathing. When I check on her she is completely fine and 9 times out of 10 the app… Read more

will revert to tell me she’s breathing fine in the following seconds.. just in time for me to recover from the shock of waking up to a false critical alarm. Other times it continues to tell me she is not breathing while I’m watching her take deep breaths on the camera. This has caused us so much unnecessary stress and if anything has made me unperturbed when it comes to critical alerts.

I also have to close and reopen the app several times a day because it freezes. This could be our wifi (although I don’t think so), however I would definitely lean towards something that is not so reliant on a good internet connection.

Customer service is quick to respond but not helpful. They really just send you a list of troubleshooting ideas that you’ve probably already tried.

On top of everything, it’s one of the most expensive monitors on the market and the. You have to pay for a subscription to get the full experience.

The worst part is that they boast 4.4 star reviews on their website from 2,500+ people. I was led to believe that this was a recommended and trusted product whereas the reviews on this website would confirm otherwise.

Shocking customer service. Faulty product and they will make you jump through hoops to try fix the camera with no result. When it is working it’s wonderful. However it consistently drops out and now will not connect. They make you reset, change… Read more

wifi settings, update firmware and refuse to honour warranties. Stay away from this product and spend your money elsewhere.

Overall really good monitor, we have been using it for 5 months either no connectivity issues or otherwise. The app includes all functionality etc. microphone is very sensitive so you can hear baby breathing. I only gave it 4 stars as often the AI depicts a rollover/face cover from baby’s arms. Which is not very helpful as it happens all the time. Show details

So bad! Don’t get it! The image and sound may be top notch but that means nothing when the thing is ALWAYS disconnecting!! It’s at the point I’m more surprised if it stays connected than not. I’ve even had instances I’ve woken up to the camera disconnected. One time, my baby (sleeps in her own room) cried herself back to sleep and I had NO IDEA… Read more

because the camera disconnected while I was asleep !!! Thankfully she didn’t cry for long but still. Terrible.

Update . After functions stopped working and they said an update might fix it , it did not . They said that there is a problem with Apple and their products atm . The functions that make it 470 dollars are missing you might as well purchase a cheap home brand one . The email exchange was 39 emails !!!!! It was terrible . I loved it when it… Read more

worked and all the features but when they are gone your left with a very very basic set up. And no time frame to fix the issue and no warning for new buyers .

They did say they could replace but it may not work. It wasn’t till the last bit that they advised it was an Apple issue they said do I have an android ? We only have Apple in the house .

I purchased through Amazon so they are fantastic no problem to return.

Love love love this I use this non stop . It stops me from opening and closing the nursery door and waking my newborn . I can see what’s happening , check the temp in the room, take videos .

This product has exceeded my expectations. It alerts me when she cry’s , room temp , blanket on face feature . I have can play her music and sounds through the camera . The camera also has a light great in the middle of the night .

We chose the stand as we have snoo and it is a perfect combination.

The app is free for the first year with purchase .

I didn’t do much research I just googled most features .