290 reviews
Excellent communication. Were kept informed throughout the process. The work was completed within the time frame we were told. The tradesmen who did the work were very professional and answered all questions we asked of them! Would certainly recommend Curran's to others.
Office work excessively hard to grab any money they can. Exsessive quotes, horrible communication and lack of care for customers, even on a membership level. Refuses to pay rebates as they won't do it upfront, and won't tell you that until you're stuck paying the invoice then ignore you even 4 months later.
Reviews with attachments
Upgrading my old hot water service to a smart hot water service wasn't cheap and I had high expectations of Curran Plumbing/Electrical Heating and Air. From the first phone call to Curran, I was given a clear picture of what to expect from the service such as what to expect on the day (and this was only for the quote), that the technicians would… Read more · 1
wear branded uniforms and their vehicles would also be branded. I chose a time that was convenient for me; Dylan was transparent with costs and provided guidance with time frames and product information so that I could make the all important informed decision. On the day the work was carried out, all of the tradies (Josh, Lucas and Dave) were punctual, well mannered and courteous. If these qualities are what matter to you, I recommend not looking anwhere else.
hot water tank replacement – Will and his team were excellent in doing their job, they were quick and efficient with the work they had to do for us and considerate of our animals here. They were very polite and interested in ensuring we understood what the terms were and what work they needed to do. We appreciate their commitment and the work they did for us. Show reply
Excellent Service!!! – Great customer service. Very informative from start to finish communicated with us throughout the whole process. Extremely professional, but down to earth and friendly. Highly recommended. Cleaned up after themselves as well. Can't fault them. If your looking for a plumber you won't go wrong with Curran Plumbing.
RIPPING OFF VULNERABLE SENIORS WITH A DISABILITY – I must emphasize the vulnerable state of my mother, a senior living alone, whose primary language is not English, and who relies on NDIS support due to complex mental and physical conditions. During my absence overseas, a sudden cold snap in NSW left her in urgent need of hot water in her home. Upon my return, I found my mother distressed,… Read more
having been manipulated and pressured by Currans Plumbing into paying a deposit and signing contracts she could not comprehend. They installed a Rheem tank that cost $3,521.19 (see attached screenshot) and should only take one hour to install, yet she was billed a total of $11,500.00!
My mother specifically requested an experienced installer, not an apprentice, but Currans sent apprentices to her home. Despite my Mum’s phone requests for a receipt mailed tom her, Currans did not provide an email receipt until I phoned to ask for one on May 23rd. A hard copy was finally mailed to my mother on June 7th. Currans promised to service her air conditioning units at no cost, assist with a rebate, and refund $163.53 for the “Priority Service membership,” which they have failed to do.
LONG HISTORY OF POOR CUSTOMER REVIEWS It is clear that Currans Plumbing does not care about their customers or it’s reputation. Despite our numerous calls and emails with [Name Removed] and [Name Removed], there has been no refund, no apology or remedy to this situation, just excuses, more confusing “amended” invoices and even a “We are a big company and have high insurances”?!?! Right, so that gives you the right to exploit pensioners? Currans promote themselves as being a family owned and run local business for 30years, but can’t get their communications across their team, invoicing, morals and ethics right. Just google and you will see the long history of unsatisfied customers Currans have ripped off for many years.
FORMAL COMPLAINT LODGED WITH NSW FAIR TRADING On Monday, June 3rd, we received confirmation from NSW Fair Trading that they will assist us further with this complaint.
SHARE YOUR STORY TO ACURRENT AFFAIR We have also reached out to ACurrent Affair and encourage others who have been burnt by Currans to do the same. This will help prevent Currans Plumbing from exploiting vulnerable customers and warn others against engaging their services. https://9now.nine.com.au/a-current-affair/tell-us-your-story
Latest follow-ups
Request quote from Curran plumbing to replace hammer valve under house and reseat and replace hot and cold tap washers in shower recess . Plumber turned up and suggested I needed pressure valve for this and a limiting valve for that, and something… Read more
here , plus one of these items to control that and so on. Half way through the process he said I would be charged a service fee of $80 which would be charged in the quote if I accepted the offer !!! , he showed me 3 quotes, one for just over $1700, one for just over $1200 , and over $750 to repair what I requested originally, and that was more than double the price from another plumbers previous quote ! BEWARE OF THIS COMPANY people, if you're unsuspecting you could get STUNG !
Follow-up · My original product review still stands....Curran Plumbing is a company with a view to rip off unsuspecting customers .....period !!!
Thank you for taking… Read more (+1 reply)
Stated fees of $98 for a drain clean then tried slamming me over $400 to clear a bathroom floor waste once on site (the solids could be seen easily) and my god the excuses to charge so much was next level. Never again.
Follow-up · They phoned and tried telling me that part of the plumbing wasnt part of the sewer system and thus meaning the extra charges applied. Yeah right!!!! I still dont understand why 2 guys had to turn up to do the job. It appears to be nothing more than a cash grab to cover wages for the 2 staff. NEVER AGAIN. There are also a lot of other sites with less than glowing reviews about the way they charge. None of those sites have received this review.
We’re sorry to read… Read more (+1 reply)
Positive reviews
I called the Curran office in Woolongong initially to have my fireplace flue checked, and was very pleased with the professional and very knowledgeable technician who came to do the work. Fast forward and I had the same technician attend to install a replacement fireplace to my existing flue. Once again, very professional and efficient with the… Read more
new installation, and having the peace of mind all work was carried out properly. I highly recommend calling them first for this kind of work.
I always find Curran to be professional and know their stuff. As a missed communication occurred, they went out of their way to rectify it. Thank you for following up on the water filter with all the running around that you did.
Extremely processional crew on site for a quite complex installation. Nothing was too much to ask of the team and and the end result was excellent. The team was well managed by the onsite supervisor(s) and also extremely well supported by their main office and also the key supplier. The team ensured the optimal solution was delivered. Highly recommend. Show details
Negative reviews
STAY AWAY - these guys are ridiculously overpriced. They completely took advantage of an emergency situation and put us on the spot. Their tactic is to wait until they are physically at your house to give you the pricing, knowing you’re desperate for hot water and really have no choice but to agree right then and there. They gave us three prices… Read more
on the spot, including an insane $10,000 option. I now see that they lead with an absurdly high price just to make their other grossly inflated options seem "cheap" in comparison.
When I looked into the actual costs after the fact, I realised we paid DOUBLE what the going rate should have been. We were charged roughly $3,800 for a basic, like-for-like replacement of an 80L electric water heater. The unit itself retails for about $800, which means they essentially charged us $3,000 just for the labour on a straightforward swap.
They capitalised on our vulnerability during a plumbing emergency. Never again. Don't trust these people.
Hi Monique, Thank you… Read more
Find out how Curran Plumbing, Electrical, Heating & Air compares to other Plumbers
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Steer clear of Currans, the 4.7 overall review score is misleading -- click lowest reviews to check the many, many scathing minimum one-star reviews -- same story of serious overcharging, which is what we experienced. Currans were engaged to repair two faulty downlights, a simple job, quoted elsewhere at $300. While on site alone with my widowed… Read more
97-year-old mother, a Curran’s electrician persuaded her there was additional urgent, major work needed. Mum signed up for $10,635.90 of work, which was completed in about six hours, presumably with any and all parts readily available on site (how often does that happen?). Mum paid the next day, yet Curran refuses to provide an itemised invoice. They have not even sent her a Certificate of Compliance, as they promised Fair Trading. Why are they unwilling to provide documentation? Get in touch with me at stephenwmarsland@outlook.com if you have had problems with Currans, as per all of the negative reviews, and would like to explore a combined submission to the ACCC and other state and federal authorities. Overcharging anyone is bad, “convincing” a 97-year-old woman to pay them $10,000 is appalling.
For clarity for… Read more
Curran came out to unblock bathroom toilet,and replace shower handle. I was charged $543.00 to unblock toilet Shower handle not replaced. Was quoted $15,000 to fix the problem, including moving my ducted air conditioner I had another local plumber come out to do a quote for the same job and was quoted $1,350. Removal of air conditioner not… Read more
needed to do the job. Curran is clearly overcharging and taking advantage of a single parent. First question I was asked by Currans plumber is it just you living here??
Hi Mel, At Curran, we… Read more (+1 reply)
Recent reviews
As always Curran's have provided excellent service in the areas of both Electrical and Plumbing, Ryan, Ty and Hunter all did their jobs in a diligent and professional manner. Always polite informative and helpful. Very reassuring. We are always very happy with Currans and all their trades personnel who are supported by efficient administrative staff in the office. Thank you so much Currans. Robyn and Paul
Communication and explanation of what was going on, with choices of which way to resolve the problem was very helpful to me.All problem s resolved,plumbers were very punctual. Show reply
Hunter was the electrician who inspected our house. I could not fault his work, he was very thorough, covering every aspect of the system, leaving us with a complete sense of confidence in our dwelling from an electrical point of view.
Curran’s technicians Hunter and Ryan provided excellent electrical service on each occasion they visited our property. Every aspect of work was explained prior to any action. Thank you to both. Show reply
Second time I've used Curran and this experience was just as great as the first. Friendly and professional service with comprehensive explanations and options and no pressure. Great communication too! A positive experience and I highly recommend them. Show reply
David from Curran did a fantastic job moving a power plug for us. He was punctual, professional, and explained everything clearly before getting started. The work was neat, efficient, and completed without any fuss. It’s great to see someone who takes pride in their workmanship and leaves the area spotless afterwards. We’ll definitely be using David again for any future electrical work and would recommended him to friends and family. Show reply
Michael was very helpful doing all the checks and doing some modifications we needed. Replacing the third toilet, replacing the shower taps in the down stairs bathroom and upgrading the sink mixer tap in the kitchen. We are very happy with the work and the fact he was able to do it all before lunch. He was able to keep an eye on future possible issues that may arise. Show details · 1
Find out how Curran Plumbing, Electrical, Heating & Air compares to other Plumbers
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Curran technician was awesome. He was very professional, friendly and helpful. I would recommend Curran to anyone wanting good service in their plumbing, electrical and A/C needs. They never disappoint - Always on time and provide excellent service. Show reply
Thank you for sending such a thorough & very professional young man . He found the best solution for my situation & allayed my fears about the potential electrical safety issues. Many thanks. Show reply
Joshua was very good and explained everything in clear language so that I could fully comprehend the problem. He gave a few options and curried out the work very professionally. Show reply
A good and prompt service and kept fully informed along the way. Technician Dylan represents the firm very well and goes to some length to explain the technical issues involved. Show reply
We contacted Currans after our hot water system stopped working on a Thursday. They came out the following day (being a Friday) and quoted us $6,800 to replace the hot water system. We have small children and had no hot water, so proceeded. The total work took approx. 5 to 6 hours, and we had a plumber and electrician come out for different… Read more
periods of time. On leaving, they told us the hot water system would not work for another 24 hours. Had they told us this we would have sough other quotes noting that we would not have had hot water the same day. We requested a detailed invoice and received no response for over a week so raised a complaint fair trading. We then received a breakdown of the costs which were all inflated. This is fine noting a business needs to make money however the quote included:
“Finance provider processing and risk fees” And “Business overheads and operating margin”
We went back to Currans and requested a refund of $1,138 because: we did not take out finance and paid the invoice in full on the day so considered the fee unjustified, and we did our own breakdown of the individual costs listed above, and they were already higher than the most generous costs indicating overheads and operating margins were already included in the invoice, as such we requested a refund of the costs associated with this. We have received no response from Currans, and Fair Trading notified us that they can only assist if the hot water system is faulty or not functioning. Our option is to go to the Civil Tribunal which will cost us more. Given there are no further options for customers we are posting about our experience in the hope others will not be in the same position. While we certainly should have shopped around, being unable to reasonably justify costs and taking advantage of young families is not something that should be tolerated or accepted by a business.
We’re genuinely… Read more (+1 reply)
Called Curren regarding solar hot water service. I had a very old hot water system and had no hot water at all. Michael came out, checked the system and gave me all the options in regards to repair and or replacement. He then gave me a great quote on a new system and guaranteed that I would have it installed same day . He called in an electrician… Read more · 1
, obtained the water heater and also organised for Josh to work on installation of water heater .Josh was fantastic as well as the electrician in showing me everything and explaining the installation and operation including the wifi controller app. The work was professional from start to finish . I have used Curren Plumbing in the past and they have always provided efficient and excellent service. I will continue to use this great company .
Fantastic service with follow up visits, the staff is very friendly and helpful and arrive on time. Tech's always courteous and helpful, always find a solution for any job no matter the age of property, Show reply
I was finding it difficult to use all my existing taps. Curran reviewed all these and other potential plumbing issues. They provided immediate fixed price quotes for different options. We went ahead with one quote and the work was done. Not only has this fixed the immediate issues but it has probably helped to avoid future expensive incidents. Show details · 1
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