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Curtain Wonderland
1.8 from 141 reviews · View Statistics
See the Best Blind & Shutter Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Curtain Wonderland

Reviews

  • Product Quality
    2.7 (41)
  • Return Claim MadeYes (15) · No (44)
  • Shipping
    2.3 (8)
  • Customer Service
    1.9 (41)
  • Warranty Claim MadeYes (6) · No (55)
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Reviewer Photos & Videos

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John S
John S
  • 16 reviews
  • 21 likes

Blockout curtains turn to dust.

published

After six months in a bit of sunlight, theses expensive blockout curtains look wonderful from the inside but makes your house look like a meth lab from the outside, not to mention the white dust which can't be good for your health. No warranty offered, they are aware of the problem they just sell it anyway. Purchased 10 curtains for the windows, spent weeks getting the plastic smell out of the house which the backing creates in the beginning as it bakes in the sun, getting the creases out initially, and of course the waste of money.

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Product Quality
1/5
Incentivised Review No

Horrible customer service

published

I ordered ‘white’ curtains from ‘catch’. When received it was not white, they admitted to making a mistake but would not refund! The worst customer service

Product Quality
1/5
Shipping
1/5
Curtain Wonderland
Customer CareCurtain Wonderland
Valda
ValdaCentral Queensland, QLD

Disintegrating heading

published

Last year I bought two white linen curtains from Curtain Wonderland in Rockhampton. I have just taken them down to wash and the heading stiffening material has disintegrated into thousands of little plastic pieces. They were not exposed to sun or weather.
Very upsetting given they were expensive.

Customer Service
2/5
Incentivised Review No

Terrible customer service

published

I bought a roller blind from Bundall store. I asked staff if this blind will fit in my window(5mm smaller than blind size), she said yes, it will fit. Unfortunately it didn’t fit in. I took it back to the store, and I mentioned it. She said she didn’t say that and she doesn’t remember.
Also I didn’t have same credit card I paid, so I asked if I can get refund in cash or different card(I understand that refund to same card is the store policy), and she told me she doesn’t want to loose her job, she has a mortgage etc. This is not a professional at all.

Customer Service
1/5
Incentivised Review No
Store LocationBundall
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Narelle
NarelleSouth East Queensland, QLD

Absolutely disgusting customer service

published
Product Quality
1/5
Customer Service
1/5
Curtain Wonderland
Customer CareCurtain Wonderland
Narelle
Narelle
Curtain Wonderland
Customer CareCurtain Wonderland

HI we have passed your details to the related staff and they will get back to you in 48 hr,please feel free to contact us if you still have any problem!Kind regatds,CW Team.

Very disappointed

published

After only one year one set of curtains have a disintegrating heading and two sets are developing numerous holes.
On 17 May I emailed Curtain Wonderland expressing dissatisfaction, with photos of the problems - no response. On 7 June I used the ‘Feedback’ option on the website to repeat my dissatisfaction and to ask for replacement/ compensation - again no response.
Very poor curtain quality and customer service.

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Product Quality
2/5
Incentivised Review No
Wayne K.
Wayne K.Sydney, NSW

Lovely displays and Friendly Staff

published

Went in to the Casula branch with my mother to buy some curtains for her to replace the old ones with. Staff were incredibly helpful and patient when it came to helping us with fabric and size. Store had a great range of curtains on display and were very accommodating with showing us the range they offered. Would definitely recommend for shoppers to purchase at the Casula branch specifically after my great interaction with them.

Product Quality
5/5
Customer Service
5/5
SamC
SamCSunshine Coast
  • 13 reviews
  • 7 likes

Poor instruction, terrible customer service.

published

Installed 1 of 4 curtains no thanks to curtain wonderland. The instructions are poor with pictures that are too small to see. When blown up the pictures a a pixelated blur. I made a special trip to the store for help and received condescending misinformation.

Product Quality
5/5
Customer Service
1/5
Curtain Wonderland
Customer CareCurtain Wonderland
Sandra
SandraFar North Queensland, QLD

Uninterested service rep, poor professional service, lack of follow up

published
Incentivised Review No
Return Claim MadeYes
Curtain Wonderland
Customer CareCurtain Wonderland
Sandra
Sandra
Curtain Wonderland
Customer CareCurtain Wonderland
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Jenny
JennySouth East Queensland, QLD

Worst company to deal with.

published
Incentivised Review No
Curtain Wonderland
Customer CareCurtain Wonderland
Julie
JulieSouth East Queensland, QLD
  • 6 reviews

Thank you curtain wonderland Ipswich and Capalaba store for helping Georgie from Bundall store find the blinds I needed

published

Thank you Georgie @ Bundall for your help
As I don’t do online shopping great to see stores still have personal communication

Customer Service
5/5
Incentivised Review No

Good curtains but Shocking Customer service in maroochydore !! Would not recomend.

published

Issues with customer servise. We baught curtains and they forgot 3 brackets. All good so we went back in to get them and had to argue with her as they had none for another 2 months and was up to us to order online else where . She said " i have been working here for 4 years " as i explained what brackets we needed. Very Fustrating. In the end she had different brackets in the back of the shop we could of used in the first place.

Product Quality
4/5
Customer Service
1/5
Curtain Wonderland
Customer CareCurtain Wonderland
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Trish
TrishSouth East Queensland, QLD

Head Office doesn't return my calls

published

I bought a faulty product, returned to store, given credit to use when I wanted a full refund, told to contact head office and have left 3 messages and no call back. Local store was friendly however I believe when a product is clearly faulty I deserve a full refund.

Product Quality
1/5
Customer Service
1/5
Anonymous
Anonymous South East Queensland, QLD
  • 2 reviews
  • 2 likes

Do not purchase from Curtain Wonderland they mislead you and refuse to offer a replacement or refund

published
Product Quality
1/5
Incentivised Review No
Unhappy customer
Unhappy customerSouth East Queensland, QLD

Extremely aggressive staff member

published
Incentivised Review No

Questions & Answers

Tamara
Tamaraasked
Curtain Wonderland

Why say 3 to 4 weeks on orders when you can not fill the orders in that time. Be up front and say 2 to 3 months

No answers
Fiona
Fionaasked
Curtain Wonderland

Who is the current owner of curtain wonderland?

1 answer
Craig
Craig

Hi Fiona
Indeed .com says that
Curtain wonderland was owned by Kresta Holdings and is now owned by a Chinese business.

divasew
divasewasked
Online store

I want to know how you can get away with not refunding customers money. I purchased a quilt cover online and what was delivered was completely different to the picture on your website, and then you refuse a refund because you don't refund bedding due to "health reasons"! It's still in the original packaging. Your store policies are illegal in Australia. I want my money back.

5 answers
Jane P.
Jane P.

No way will i ever buy from these guys. Very poor service!!!!

Curtain Wonderland
Customer CareCurtain Wonderland

Dear divasew, sorry for hearing about the inconvenience experienced, Could you please kindly left your order number, such as SNxxxxxx or LNxxxxxxx, we will help to look into your order urgently and get back to you at earliest convenience. Kind regards, CW Team.

divasew
divasew

This is all lip service to make your company look good. I've already spoken to the manager at head office who has all my details and has already refused my refund. If you want them speak to her.Clearly your management don't communicate with each other. Or maybe.. Just refund my money without all this PR nonsense!!

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