Curtain Wonderland

Oh, what a terrible experience. I suggest that if you live anywhere outside of a capital city (even just a 1-hour drive) rethink getting custom made curtains or blinds from Curtain Wonderland. The service is atrocious even though the company sprouts on its web page that the customer comes first. I accepted that it would take 4 - 6 weeks to have… Read more

products made; however, I was not informed that installation was subject to whenever a truck could be sourced and then, whether the installer had time. In short, my curtains were made and 'apparently' (hard to get answers) delivered to a city warehouse at about the 6-week mark. After many phone calls and emails, I eventually found out that it was perfectly acceptable to Curtain Wonderland, for me to wait another 8 weeks for a truck and installer to be available to install my custom-made products. Every time I look at my curtains, I feel annoyed, upset and down right cranky! I'm hoping one day that feeling will go away.

AVOID! Absolutely zero customer service. No response to multiple emails and their number simply do not pick up or disconnects. Will never use this company again, after spending a good $150 on a curtain rail that bows when just trying to hang, even without attempting to hand something. Show details

I don't know how this company is still in business – I organized my work day around this person supposedly coming to measure & quote me on 6 windows. No phone calls, no apologies from store staff when I called twice to enquire on her whereabouts. Incompetent!! Show details

We had curtain wonderland install blockout curtains in our main bedroom. When the lady came to measure i asked specifically about the curtains going all the way to the ceiling and was assured the hem of the curtains would reach the ceiling thereby… Read more

makeing the room dark. The curtains were installed and of course the hem of the curtains were nowhere near the ceiling so they were not blockout because light was coming in. Also the curtains were not evenly reaching the floor. My wife didn't want to make a fuss about the blockout curtains not being blockout because we needed curtains and it would have been a complete rejection of the whole setup with more wait time. But we did complain about the gaps at the floor. The rep at CW tried to palm us off to the installer but we said no no we arranged for this though you so you can fix it by contacting whoever you need to. The floor issue was resolved but to this day I feel it was a waste of money because it is not what we were expecting or paid for. So I would not recommend.

Online purchase of venetian blinds white PVC 63mm slat 137 X 105 cm. The transaction and delivery good and timely. The quality of product was significantly below several other brands we installed and nearly twice the price of some. The blinds are… Read more

so poorly manufactured that they can not be installed without modification to parts. In my opinion they are of unacceptable quality and not fit for purpose.

We ordered made to measure curtains and pelmets. They quoted 7 weeks lead time, 16,800.00$ for the lot. After 17 weeks they finally delivered. 3 guys who spoke no English came and: 1) cut the pelmets too short and without angle cutter and they… Read more

covered the corners with dirty corner pieces of plastic, left big gaps to the wall and supported one part of pelmets with a little piece of wood. (As they cut out wrongly). 2) One curtain cannot even be pulled back, stuck in the middle. Curtain Wonderland can’t even hang up a curtain 3) Smashed glass top of bedside table. Not repaired, after all this time.

4) Broke lamp. Not repaired, not returned. 5) Ripped existing curtain. Not repaired.

We sent email the same day and complained. This is now nearly 3 months ago. Words, promises, appointments when no one showed up.

Stay away from that company by all means. We will now take this to Fair Trading.

I Stay away from dealing with Curtains Wonderland reason be that if you have a problem with curtains they installed in the past don't bother to contact them after the Warrantee has expired they wont even want to talk with you, also if you get a quote from them, take my advice shop around you will be saving a large bandall of cash. got a quote… Read more

from the Bundall store sales rep, for $3000 to cover my hall way windows with Sheers, got two other quotes from other installers one was for $2000 and the other for $2200 for the same job.

Bought the blockout curtains with the thermal backing from Bundall, Qld, which we are using in 3 bedrooms. The blockout coating after a few months turns to dust and leaves debris all over the floor and window sills. We got them replaced under warranty but then they only give you the same thing so a year on, the 2nd lot disintegrated as well. So after the $$$$ in expense only a couple of years use out of them and they're in the bin.

Thanks so much to Lorna and Angela for there help and such great customer service. Been coming here for a while and had nothing but a great experience and wanting me to come back again to buy more. Show details

It's impossible to get into contact with anyone about my order. No responses to my email, the phone number to head quarters is disconnected. I ordered 2 weeks ago, no updates, no shipping, nothing. Show details

NEVER, NEVER BUY FROM THIS COMPANY! I was so impressed with the lady who came to quote for the product and her thoroughness, help and customer service - she could not have done more. That's where it went downhill! Ordered and paid for blinds in July 2024 and in September 2025 after receiving blinds that didn't fit twice, many no shows for… Read more

installation and incorrect product being supplied, I'm still waiting for completion of my order! Their products are poor quality and ill-fitting, pricing is not competitive, manufacture times exhorbitant and customer service and accountability non-existent. The numbers in their terms and conditions are disconnected and it is impossible to speak to any level of management. They don't give you the courtesy to communicate - you have to chase them and time and time again get no response or ridiculous excuses. They've got your money so could careless if you receive your product and/or are happy with it. DON'T DO IT TO YOURSELF! There are so many other companies with better products!!

Cannot make what they advertise. I chose a product within the cut to size specifications offered, and was contacted to be informed that they don't make curtains that size. In fairness, they called me and arranged a refund. They are still offering cut to size specifications that they told me they don't do.

Firstly I would like to say how wonderful our sales rep [Name Removed] was. She was truely amazing. Professional, polite and on point with her knowledge. The product was great however that is where my positivity ends. We had a ‘contractor’ come and hang our blinds and fittings. He spoke next to no English and was incredibly difficult to… Read more

communicate with. I asked him several times if he was ok with our corner mounted television (in our bedroom) which was on a swing arm being moved as windows were located on each side of this area. He just nodded and smiled at me. Saying “yes, yes”. I left him to do his business. Some hours later he left. He did not call me at anytime for assistance or help. He left. That night I turned my television on to find that the cord had been ripped out of the back. Not taken out but ripped out and broken. Clearly with force. It had been placed back into the socket only falling out upon me moving the television. So I immediately contact the company via email to advise what had happened. It takes me several emails and phone calls which all go unanswered and several weeks for them to finally get back to me stating the installer denied doing it and that I needed evidence of him damaging it. How do I prove that… do I record every contractor in my home as he/she works. So would I recommend the company NO… I won’t be using them again

We had Kelly from Curtain Wonderland Tweed Heads quote for a job. She was a wonderful help in selecting curtains and blinds for our new house. We were so impressed with her knowledge and experience and she also allocated us time to really think about certain decisions we had to make. I would thoroughly recommend Kelly if you need some expert advice. I am excited about getting our new curtains and blinds. Show details

Woeful Customer Service from Capalaba Store – Just before Christmas, I ordered curtains from Curtain Wonderland. Their measurer did the quote and I felt she was very knowledgeable. We paid an extra $800 to have them installed before Christmas and they were. However there is a problem with the installation and I have phoned them several times (again today) and even visited the store twice in… Read more

the hope of getting it rectified. Each time they have said that they would get their rep/measurer to contact me and has she .. that would be a big fat "NO". I can't fix the problem myself, if I could I would. Their after sales service is pretty much non-existent. Would I recommend them ... no.!

Poor Customer Service – If I could leave no stars I would. I bought a curtain from Curtain Wonderland Jindalee. Got it home and put it up to discover it was shorter than I was told and had marks on it. Took it back and was told they wouldn't refund me as it had marks and dog hair on it. Complete waste of money.

Good customer service and good price – The lady and the boy always very polite and helpful. Lots of discount and sincere suggestions. We kept coming back for more curtains and other stuff. Once again thank you very much and see you again soon.

Please read before you order from curtain wonderland – Horrible customer service. They didn't send a few items. So, I tried to contact thru email and phone but they didn't respond. I tried many many times. I strongly do not recommend Cutain wonderland.

Poor Service – Received wrong size curtain. Despite returning goods, an email and several calls, still haven’t received any response. They never answer the phone.

Poor communication, Poor attitude – I am return customer to Curtain Wonderland. I fully paid for my curtains and blinds. To get them installed, I had to follow up by multiple phone calls as it took way longer than the time I was advised when I ordered the product. I rang head office multiple time for installation and left messages, no one answers the call or returns calls till… Read more

the branch staff contacted Pita.

Blind install - H/O told branch the installer will be in from 1-3pm and I was told 10am -2pm - Inconsistent information. The manner of approach from head office team m and installer was as if they doing me a favor. I was told the installer will arrive between 10am-2pm. Installer( Fitter: Xuan Liu) messages me at 2.42pm and arrived at 3.30pm after I made numerous calls and sent an email. I called head office after 2pm, they did not answer or responded to me email until branch rang her/Pita. She claimed she does not follow with installer and another staff Anette finishes at 1pm so no one answers her call.( how am i supposed to know), 13 number was engaged for few hours that afternoon. Installer who installed the roller blinds on 30/9/24 - contacted me late(2.42pm) and arrived(3.30pm) after allocated time and had an attitude and very rude. Claimed it is not his problem that he is late. He kept threatening to leave the job when I approached him that I have been waiting from 10-2pm and if he could have informed me that he was running late and I could have done other chores of my day. I also lodged a complaint to the company in writing of my experience.

For the curtain instalment - I was still waiting for curtains - Peta and Annette's both gave me 2 different answers - poor communication. Afterwards, I kept contacting them and no one answered the calls. I got frustrated so as I had been waiting for curtains for a long time. I rang office and also sent email and lodged complaint with 3rd party then Peta rang and arranged for installing of curtain straightway and then, 30mins later I received call from Kim doing the same. Kim was dictate, talking over me, did not let me speak or negotiate time and she was very abrupt and then hang up on me.

I hope Curtain Wonderland records these phone calls so they can be exposed. She was very unprofessional. From being a regular customer to Curtain Wonderland, this experience has been very unfriendly, poor customer service and communication style to customer was dictate, as if they doing favor. They forget that we paid for the job and service.

They got my money and then was not ready to understand that we all work and negotiate for time for installing, customer has to follow up to get job done, dictate, hanging the phone on customer, failing to inform customer if they running late, they feel they doing favors for customers.

I give 1 star and would not recommend Curtain Wonderland.

Angelina

Disappointing service – Word of warning to anybody planning to use Curtain Wonderland READ THE REVIEWS I wished I had read all the reviews before ordering from Curtain Wonderland. I ordered two sets of curtains one of them being a bay window also two sets of Plantation shutters and was told in seven to eight weeks they would all… Read more

be installed. Fourteen weeks later and more than six visits by the installers I was advised that unless I purchased a track from them, they would not be able to complete the job (This was going to cost me an extra $200). "MONEY UP FRONT" My first phone call from head office was WHY did I send the curtain installers away? my reply was "I didn't send them away", I was told the job couldn't be completed due to incorrect track fittings that were ordered. New fittings arrived and they returned to finished the job however after completion, the bay window curtain was overhanging by 2 plus inches "60mm" on the right side (looked terrible). They returned a couple more times to try and rectify it, but it was quite obvious they had no idea on how to fix it. I tried to tell them to replace my old curtain track that they removed and place it in the front of the new curtain they had fitted and this would fix the problem, but they refused to do this and insisted that I was to purchase another track "MONEY UP FRONT" and this would fix the problem. I refused to pay any more money. After the curtain fitters left, I decided to go through with what I thought would work and sure enough it did. I've had NO experience in curtain fitting however within 15 minutes of them leaving for the final time "job done". NO PROBLEMS Shame on you Curtain Wonderland. P.S. Tell your sales reps to empty their phone mailbox or maybe that another excuse not to receive customer complaints. Terrible service.

Great for selection of blinds – Great selection of different sizes of blinds, we couldn't get the size we needed elsewhere without ordering as custom-made. Prompt delivery. The size, and type were exactly what I was after so I am very happy. Show details

MacGregor Store review – I just dropped into the MacGregor store to get some advice about replacing my curtains at home, and the lady that served me was amazing. She explained everything very clearly and was happy to answer any question I had. I would highly recommend Show details