Custodian
- ✓ Verified company
43 reviews · Statistics
Reviews
They are the real deal - so glad I went with them
I've been with Custodian for 6 years now, got 2 properties. Both properties are worth a lot more than when we bought them. What I like about Custodian is that they do all the research, and they really make sure that your investment is a good investment. The houses+blocks they offer, they've researched everything; is it in an area of growth, not in an area prone to floods, public transport plans, expected employment rate, etc. They organise everything else, you just have to sign stuff.
Warning: once you go with them, they will try and sell you as many properties as possible, it depends on how 'greedy' you are and how much risk you're willing to take. Do whatever you feel comfortable with, you decide in the end.
Something Different
I approached Custodians Webinar through a Ray White real estate invite with an expecation of getting information confirming property as a very sound investement. What I received was something quite different and challenging. The biggest revelation was that land depreciates and buildings depreciate. I kind of knew that, but there was so much more detail around why and how you can focus on that as the foundation of building your wealth. Definitely worth checking out and I have arranged a consultation. Stay tuned.
Very professional & Informative - Highly Recommend
I engaged Custodian in 2020 and the entire process from start to finish has been nothing short but excellent. Form our initial meet and greet they took the time to understand our situation and goals, they then put together a detailed strategy showing us the steps to help us achieve what we want. The entire team is very knowledgeable and friendly and we couldn't recommend them enough. We are now in the process of building our second investment property through them and looking forward to whats ahead. Thanks Team!
Not a good investment, proceed with caution
Not a scam as such but would have been better off purchasing property nearby where I lived and not interstate.
Purchased a property through Custodian in 2010 and have not seen the growth they portrayed.
Limited correspondence in relation to the progress of the build and only received 4 photos: 1 photo of slab with frame, 2 photos from lockup stage and one final photo.
Building company they used were dodgy, build quality was poor and finish date was later than the 36 weeks indicated by Custodian.
Main bathroom had to be rebuilt three times and
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Outstanding. A proven strategy that works.
I must say we have come across none of the so called issues raised on this site with Custodian. In fact we have found everything to be so easy and seamless with Custodian being totally up front and transparent about exactly what it is they do and how they do it.
We have experienced outstanding service from the whole team. What we really liked is how much they listened to us and our particular situation and how they were able to tailor a strategy specifically for us. The one thing they specialise in doing is building a land bank measured in squ
Absolutely fantastic.
Custodian have been absolutely fantastic. They are a kind of one stop shop that do everything for you but still gave us the choice at every stage along the way to make an informed decision. We couldn't be happier with the service provided or with the properties they helped us to invest in. We purchased our first property back in 2016 and have just recently purchased another. The communication and attention to our needs and circumstances was welcomed and much appreciated. They were very clear and upfront about everything they do and what their f
... Read moreees were, there were no hidden costs or extras. Most importantly our properties have performed and grown in value over the years and have helped us to reduce the tax that we pay. The after care service and follow up that they provide is fantastic, and it ensures you are always aware of what's happening financially with your portfolio, something that I'm terrible at doing personally myself!! If you're looking for a company you can trust to help you invest into property and build a portfolio then Custodian is the company for you. Grab a copy of the book 7 steps to wealth and give it a read, it will help you immensely.
Very professional and trustworthy
The team at Custodian were a pleasure to deal with. Very clear about how they made money. Took time to explain things to me and let me go at my own pace. I ended up joining them and my house was built and tenanted quickly. When house was complete they set everything up for me with property manager. Their events are good value too.
The Real Custodian Experience
We have just had an amazing experience from Custodian. From the get go the whole process was super easy and stress free. We first watched a Webinar which we found very insightful and then we expressed interest on our next steps. We were contacted by phone to see if we would like the chance to have a chat with one of their team. They were able to accomodate a time that worked for us. We met one of the team via Zoom and the whole experience was great.
We were then shown an investment strategy which was tailored to our specific circumstances.
We
They are not a scam but they are not good investments
We bought one house from custodian when smart phone wasn't available. We were not given any options to research the area and we were "encouraged" to use the mortgage brokers which was very expensive. We were only given 3 options to choose from, options that they wanted us to buy. They didn't give us any time to research the area. While I knew someone else who bought from them around the same time and were given different options.
Fast forward to present, the value hardly grew at all after 10 years.
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So far so good
We have dipped our feet into the investment world (shares property) a couple of time and each time it hasn't worked for us, we were scared to try again.
Our journey start by being put in contact by a family friend who has several properties with Custodian. We got shown the numbers and how the whole process works.
The Custodian team, in my opinion, have always been honest with us and made themselves available and have always followed up with any queries during and after our builds.
The thing that I really appreciate is the way everybody has made themselves available when we introduced our kids.
Alex, George and Prue you guys always go above and beyond
Really informative!
Went along to one of the 7 steps seminars. Found it really informative. Not too long winded, straight to the point and simple to understand.
No hard sell. Appreciated the gift for attending also. Recommend
Be careful!!
This mob have it all wrapped up, even to the point where they don't let you look at you property until it's all paid for, too late then!! Insist on doing a inspection before you make the last payment, maybe then they might still want to help you, maybe not, who knows!! As for their so called "relationship manager" they are really only interested in selling you more properties and when the troubles start you never hear from them again! Avoid their nominated real estate agents, find your own. They like to use multi national companies who have a huge turn over of people so you never know who you will be dealing with. Once they have your contact details they never give up ringing, emailing, trying to sell yo more. You have been warned!!
Hi Ian,
We would like to address the points highlighted in your review.
1. We insist that all clients inspect their properties before signing documents, our experienced existing clients may reserve
HI.
to clarify your responses.
... Read more 1/ your comment that you insist that all clients inspect their properties before signing documents is correct. I did indeed inspect my "property" while it was a patch of dirt. You actively encourage people not to visit the property during construction for safety reasons, which makes sense, but also actively encourage, to the point of saying that here is no insurance cover to allow you to do so, inspections of the property before making the final payment. This is where I have the problem. Once the final payment is made the builders are less than helpful getting this fixed as it is not to their finical benefit to do so. 2 /I do not now, or have ever had a "relationship manager", which is only a fancy name for a salesman. The salesman I had for the last property I purchased was copied in on every one of the hundreds of emails I sent trying to get the property fixed, which in the end I gave up on out of sheer frustrations, with zero response from him, not even to acknowledge I had a problem. But when I gave up and the emails and calls stopped I get an "invite" to a portfolio review with my "relationship manager". Now these "portfolio review" consist of being handed a few sheets of paper with over inflated values and then spending the next hour being told how much you can afford and where to buy next, so basically another sales pitch. 3/ My experiences with your recommended property managers is one of never knowing who is looking after you property. The number of changes is property managers in these franchise based companies means there is no customer - manager relationships built. Since moving to small independent companies I know who I am dealing with and get much better service as they have had to win my work from me, not have it handed to them on a silver platter. 4/I have been to several of the client events (educational events) you mention, all of which were actually hosted by the boss and each one has been a front for more sales. To summarize the after dinner speech it's pretty much "hope you liked your dinner, i'm still doing the charity work, and I've got this great opportunity for a very limited number of people to get into if you act quickly, so contact your "relationship manager" to register you interest". By the way I have asked to be taken off email and phone lists but they still continue, so I ignore the emails and block the phone numbers. End of the day I'm just making sure people are fully aware of what they are getting into before they get into it, the choice to do so is theirs.Hi Ian,
I'd like to invite you to contact us on marie@custodianvip.com so that we can actually assist you personally. These comments are still quite generic and it is hard for us to get to the bottom
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Poor performing investment
Currently trying to dispose of one of these houses, we bought in 2008 so we have owned for 11 years. In that time it has cost us approx $5,000 per year out of pocket after all the deductions etc. (so $55k in total). The house is currently worth what is was in 2008, however we now get a CGT tax bill of approx $15k due to the depreciated cost base, add the custodian 'fee' on top of $22k, all up we will be out of pocket about $90k - stay away.
Hi David,
We have been investigating into our database as to which David you are so that we can provide you with accurate numbers and history of your portfolio. Without more details it is really hard
Information was sent as requested. No reply.
CUSTODIAN - WEALTH DESTROYERS
Custodian sell land barely legal on which to build. Employ dodgy builders & real estate agents who charge above average rates. My house sunk into the ground leaving me bankrupt with no one at Custodian wanting to contact me. My appointed real estate agent, Ray White Aspley, and builder, Indigo Homes, both lied to me.
Avoid Custodian at all costs.
Inspiring
We found this to be an inspiring way of thinking. Thank you. We acted on your ideas and have gone ahead to research property development and to start developing a portfolio.
Questions & Answers
I have to agree with the majority of the negative posts here. My wife and I also attended the seminar which we enjoyed as we had been looking into this and gathering information for approx 6 months. We requested an appointment which we had with Darryl and gathered more information which we were excited to proceed and invest both inside and outside our Super. We supplied some general information about ourselves which obviously see's if we are suitable to invest which we are/where and where given an appointment to attend an office in Fortitude Valley for more information and qualifying process along with starting our SMSF.I contacted Custodian a day before our Saturday appointment as I haven't received an email as promised with what information I would have to bring and even the address of the Fortitude Valley Branch and was then told our appointment was cancelled as we have to proceed with another step first which I was going to receive more details about, to which I still havent from weeks ago. Before you respond Maria with please correspond through me, I did on the 30/01/2020 (subject CORRESPONDENCE) to which I haven't received anything back for you either or the numerous texts etc to Darryl.
If you claim to be a wealth building company you must be going broke as we want to invest through you and you wont even take our money, not real good business 101 right there!!!!!!
Do you do property management in Melton South?
HI Tintin, our core function is helping Australian families use their equity to build wealth over time through property investment (in a nutshell).
Our partner for Property Management is Little real estate. https://www.littlerealestate.com.au
Many thanks.
Get an answer from our members and Custodian representatives
Details
| Category | Real Estate Agents |
|---|---|
| Type of Real Estate Agent | Office-based |
Contact info for Custodian
| Mon | 8:30 am - 5:00 pm |
|---|---|
| Tue | 9:00 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | Closed |
| Sun | Closed |
Extra Information
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Hi Raymond,
... Read moreail vip@custodianvip.com with perhaps your last name so that we can review and assist accordingly? Thank you.We'd like to provide you with accurate numbers and history of your portfolio offline, as the above is not enough for us to assess your situation and how we may help you. Are you able to em