Review your last buy on ProductReview.com.au
47 reviews
5 Stacey  · Very professional – I just started with this company. Very good service so far. All the staffs are very helpful and friendly. Looking forward for more!
4 Hi ya  · Great for some people – Good for some people, open their opinions for investment. Good work. Good to see it happening.
4 brent furby  · interesting – I found it very interesting a little bit too much talking I known he loves what he is doing regards brent
5 Matt  · Ratings – Yes was very informative and great service and advise from all involved. Great outcome from this meeting an possible expansion of out portfolio.
4 GARRY CLARKE  · It was good – The seminar was good there was lots of idea and points that we can think about.To reduce the years of our mortgage.

In-depth reviews

Maria P.
Maria P.NSW2 posts
 

Trustworthy Custodians – Three months ago, after reading John Fitzgerald’s book, “ 7 Steps to Wealth” , I reached out to Custodian and I can honestly say that my experience exceeded all expectations. From the first meeting with Iggy, I was met with professionalism, and a genuine commitment to helping me achieve my investment goals. Custodian provided me with valuable… Read more

knowledge and guidance, ensuring I made informed decisions every step of the way. The process was thorough and stress-free. After just two months I purchased my first investment property and look forward to acquiring more with their help. A welcome phone call from John also reassured me that they are genuinely committed to sharing their personal success with their clients. Custodian took the time to understand my financial objectives, and provided options that perfectly aligned with my needs. I wholeheartedly recommend the team at Custodian to anyone wanting to invest in property and create a secure financial future.

Anonymous
AnonymousNSW2 posts
  Verified

Not a good investment, proceed with caution – Not a scam as such but would have been better off purchasing property nearby where I lived and not interstate. Purchased a property through Custodian in 2010 ​and have not seen the growth they portrayed. Limited correspondence in relation to the progress of the build and only received 4 photos: 1 photo of slab with frame, 2 photos from lockup… Read more

stage and one final photo. Building company they used were dodgy, build quality was poor and finish date was later than the 36 weeks indicated by Custodian. Main bathroom had to be rebuilt three times and ensuite twice due to incorrect installation of the shower unit bases (multiple times), leaks into adjacent areas etc and also issues with the kitchen area. Repairs took many, many months each time to complete and the Building company went out of business a year or two later (and operated under a different name) so there was little to no support from them and Custodian. Eventually fixed bathrooms properly by using a third party and claiming through own insurance....6 years later. Also best to find your own real estate agent and not go with their recommendations.

Andrew
Andrew QLD
 

Outstanding. A proven strategy that works – I must say we have come across none of the so called issues raised on this site with Custodian. In fact we have found everything to be so easy and seamless with Custodian being totally up front and transparent about exactly what it is they do and how they do it. We have experienced outstanding service from the whole team. What we really liked is… Read more

how much they listened to us and our particular situation and how they were able to tailor a strategy specifically for us. The one thing they specialise in doing is building a land bank measured in square metres that is cash flow positive or neutral. They do so by building a portfolio of multiple investments looking at the long term benefits of real estate and land. Their R&D team and strategy for optimising cash flow are priceless. They also ensure that you have the correct over arching finance structure in place to get the correct lending from the banks. We have a portfolio of 5 properties with them now and we couldn’t be happier. I can’t recommend them highly enough.

Positive reviews

Linda
LindaNSW2 posts
 

They are the real deal - so glad I went with them – I've been with Custodian for 6 years now, got 2 properties. Both properties are worth a lot more than when we bought them. What I like about Custodian is that they do all the research, and they really make sure that your investment is a good investment. The houses+blocks they offer, they've researched everything; is it in an area of growth, not in… Read more

an area prone to floods, public transport plans, expected employment rate, etc. They organise everything else, you just have to sign stuff.

Warning: once you go with them, they will try and sell you as many properties as possible, it depends on how 'greedy' you are and how much risk you're willing to take. Do whatever you feel comfortable with, you decide in the end.

Calum
CalumNSW
 

Something Different – I approached Custodians Webinar through a Ray White real estate invite with an expecation of getting information confirming property as a very sound investement. What I received was something quite different and challenging. The biggest revelation was that land depreciates and buildings depreciate. I kind of knew that, but there was so much more… Read more

detail around why and how you can focus on that as the foundation of building your wealth. Definitely worth checking out and I have arranged a consultation. Stay tuned.

Pasquale
Pasquale
 

Very professional & Informative - Highly Recommend – I engaged Custodian in 2020 and the entire process from start to finish has been nothing short but excellent. Form our initial meet and greet they took the time to understand our situation and goals, they then put together a detailed strategy showing us the steps to help us achieve what we want. The entire team is very knowledgeable and friendly… Read more

and we couldn't recommend them enough. We are now in the process of building our second investment property through them and looking forward to whats ahead. Thanks Team!

Negative reviews

Raymond C.
Raymond C.NSW
 

They are not a scam but they are not good investments – We bought one house from custodian when smart phone wasn't available. We were not given any options to research the area and we were "encouraged" to use the mortgage brokers which was very expensive. We were only given 3 options to choose from, options that they wanted us to buy. They didn't give us any time to research the area. While I knew… Read more

someone else who bought from them around the same time and were given different options. Fast forward to present, the value hardly grew at all after 10 years.

Custodian
Custodian    

Hi Raymond, We'd like to provide you with accurate… Read more

Ian B.
Ian B.3 posts
 

Be careful!! – This mob have it all wrapped up, even to the point where they don't let you look at you property until it's all paid for, too late then!! Insist on doing a inspection before you make the last payment, maybe then they might still want to help you, maybe not, who knows!! As for their so called "relationship manager" they are really only interested… Read more

in selling you more properties and when the troubles start you never hear from them again! Avoid their nominated real estate agents, find your own. They like to use multi national companies who have a huge turn over of people so you never know who you will be dealing with. Once they have your contact details they never give up ringing, emailing, trying to sell yo more. You have been warned!!

Custodian
Custodian    

Hi Ian, We would like to address the points… Read more (+3 replies)

David
DavidWA3 posts
  Verified

Poor performing investment – Currently trying to dispose of one of these houses, we bought in 2008 so we have owned for 11 years. In that time it has cost us approx $5,000 per year out of pocket after all the deductions etc. (so $55k in total). The house is currently worth what is was in 2008, however we now get a CGT tax bill of approx $15k due to the depreciated cost base, add the custodian 'fee' on top of $22k, all up we will be out of pocket about $90k - stay away.

Custodian
Custodian    

Hi David, We have been investigating into our database… Read more (+1 reply)

Recent reviews

Fiona T
Fiona TQLD2 posts
  Verified

Super impressed and about to buy our second property. Our house was built in nearly half the predicted build time (I know we’re lucky and won’t always be like this). The reason we went with Custodian was their approach to investing balances risk and lifestyle with growing wealth, not like some other companies we looked at that wanted you to live… Read more

on two minute noodles. Highly recommend these guys. Not pushy and quality of build seems good. We have two friends now going through the process with them too.

Bruce
BruceVIC3 posts
 

I have 2 properties built, with a third under construction I have one in Brisbane, which has nearly doubled in price I have one in Adelaide, which is also doing very well My third is also in Adelaide and is still under construction, and is nearly complete after 4 months All my houses have been built very well i had no problems with them Communcition with them has been great

Frank
FrankNSW35 posts
 

Good – John Fitzgerald once said something to me, that I will happily give 5 stars for. However, after that, Custodian were of very little use to me. I originally made contact enquiring about the best ways to avoid capital gains tax. John told the best form of property investment is to buy land and build on that land. As an investment property, you… Read more

can claim the expenses of building through your yearly tax return. I didn't know that, at the time. 5 stars to John for telling me that. Come to my house, and I will buy you a McDonalds Happy Meal John. Only downside. This company tries to push you to buy investment properties in Queensland. That is a bit suspicious to me. They are located in Queensland, why push you to purchase property in Queensland. I am planning to move to Hobart. Since Covid, there have been a lot of good investments down in Tasmania. But Custodian don't promote any of that, because they are not based in Tasmania. Basically they helped me once. After that they became useless. 5 stars plus 1 star, equals 3. I haven't attached any invoices because I haven't paid them any money. It was initially a free webinar. Something which has the potential to be good, except that they only promote Queensland, and the surrounding area where they live. Little bit suspicious about that.

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Gerald B
Gerald BVIC
 

Absolutely fantastic – Custodian have been absolutely fantastic. They are a kind of one stop shop that do everything for you but still gave us the choice at every stage along the way to make an informed decision. We couldn't be happier with the service provided or with the properties they helped us to invest in. We purchased our first property back in 2016 and have just… Read more

recently purchased another. The communication and attention to our needs and circumstances was welcomed and much appreciated. They were very clear and upfront about everything they do and what their fees were, there were no hidden costs or extras. Most importantly our properties have performed and grown in value over the years and have helped us to reduce the tax that we pay. The after care service and follow up that they provide is fantastic, and it ensures you are always aware of what's happening financially with your portfolio, something that I'm terrible at doing personally myself!! If you're looking for a company you can trust to help you invest into property and build a portfolio then Custodian is the company for you. Grab a copy of the book 7 steps to wealth and give it a read, it will help you immensely.

Joe B
Joe BQLD
 

Very professional and trustworthy – The team at Custodian were a pleasure to deal with. Very clear about how they made money. Took time to explain things to me and let me go at my own pace. I ended up joining them and my house was built and tenanted quickly. When house was complete they set everything up for me with property manager. Their events are good value too.

Dave
DaveQLD2 posts
 

The Real Custodian Experience – We have just had an amazing experience from Custodian. From the get go the whole process was super easy and stress free. We first watched a Webinar which we found very insightful and then we expressed interest on our next steps. We were contacted by phone to see if we would like the chance to have a chat with one of their team. They were able to… Read more

accomodate a time that worked for us. We met one of the team via Zoom and the whole experience was great. We were then shown an investment strategy which was tailored to our specific circumstances. We decided that this was something we wanted to go ahead with and after a presentation from another team member we moved forward and purchased a property in Melbourne We are already putting plans in place to buy a second property and we haven't had to spend a cent, we've just used equity in an existing property. We used Investloan, their in house mortgage brokerage service which was free of charge and Bernie was excellent. We can't say enough about the services provided from Custodian.

Michael
MichaelNSW7 posts
 

So far so good – We have dipped our feet into the investment world (shares property) a couple of time and each time it hasn't worked for us, we were scared to try again. Our journey start by being put in contact by a family friend who has several properties with Custodian. We got shown the numbers and how the whole process works. The Custodian team, in my… Read more

opinion, have always been honest with us and made themselves available and have always followed up with any queries during and after our builds. The thing that I really appreciate is the way everybody has made themselves available when we introduced our kids. Alex, George and Prue you guys always go above and beyond

Amy S
Amy SQLD2 posts
 

Really informative! – Went along to one of the 7 steps seminars. Found it really informative. Not too long winded, straight to the point and simple to understand. No hard sell. Appreciated the gift for attending also. Recommend

Anthony Ash B.
Anthony Ash B.
 

CUSTODIAN - WEALTH DESTROYERS – Custodian sell land barely legal on which to build. Employ dodgy builders & real estate agents who charge above average rates. My house sunk into the ground leaving me bankrupt with no one at Custodian wanting to contact me. My appointed real estate agent, Ray White Aspley, and builder, Indigo Homes, both lied to me. Avoid Custodian at all costs.

Michael
MichaelQLD
 

Inspiring – We found this to be an inspiring way of thinking. Thank you. We acted on your ideas and have gone ahead to research property development and to start developing a portfolio.

Andrew
AndrewNSW3 posts
 

Vested Interests – I received a cold call yesterday from the mobile number 0480 017 426 with a lady saying she won’t take too much of time, but invited me to attend their property seminar which included free refreshments. I suggested to her it sounds like a scam and I wasn’t interested, but she assured me it wasn’t a scam and to look up their website. She couldn’t… Read more

tell me how she got my number. However, a little research indicates they are most likely the developer selling property at over inflated prices while also organising finance where they receive commissions and trailing kick backs on the loans.

Avoid at all costs. It’s a wonder how people like this escape the regulation of ASIC.

Custodian
Custodian    

Hi Andrew, it sounds to me like you are making… Read more

Ron
RonNSW9 posts
 

Stay away – so many promises but nothing met. all lies ! from attending the seminar i can smell the lies and confirmed when the staff visit happened. i wasted 3-4 hours of my time !

Custodian
Custodian    

Hi Ron, sorry you feel that way. We are not sure what… Read more

Real Estate Agents

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SRO
SRO
  Verified

The presentation and their book are well worth reading – Pleasingly it wasn't some hard sales pitch nor some get rich quick scheme. For people with a build up of equity or good disposable income it is certainly worth considering.  Show reply

Peter E
Peter E
 

Great service – Very professional in their dealings with the tenant and myself. I am pleased with the service they provide. I am dissatisfied with the $50 they charge to do an annual statement of revenue and expenses. With everything being computerised there is no additional effort require to produce this document and it should be provided at no cost, being part of the management requirements that they already get paid for each month.  Show reply

The Wards
The Wards2 posts
  Verified

Great presentation & team – We found the team at the seminar to be approachable and very easy to deal with. They delivered a fantastic seminar that we would definitely recommend. Whether you are new to property investing or are wanting to get into the market for the first time, the team at Custodian will certainly help get you on track if you aren't ready to (or able to) take the leap right now!  Show reply

pauline t
pauline t
  Verified

So simple and straight forward – The whole process from start to Finish was a great experience especially when yr working with professional people on a personal Level!  Show reply

Rico
RicoNSW
  Verified

property investment basics – very good presentation.The presenter was good at speaking about the facts of property investment no hard sell at the event just simple straight forward facts based on history of property investing.  Show reply

Ross
Ross
  Verified

Proven success as a long-term Custodian Client – My wife and I are in our 30's now and have had great and ongoing success with Custodian Wealth Builders throughout the past 8 years as we've built our property portfolio. In 2011 we procured our 1st property with Custodian (2nd overall) and have remained with them ever since, currently with 6 properties and plans to extend this further in future.… Read more ·  1

Our goal of having complete financial freedom and early retirement are well underway.

We have complete trust and confidence in the service Custodian provide. The land has been in high growth areas, the building quality has been consistently very good, and with the guarantees provided we have not been exposed to unnecessary financial risk. With this peace of mind we have already recommended their services to family and friends seeking to invest. Overall we are highly satisfied customers, as well as ongoing, long-term clients!

Ben Kannan
Ben Kannan2 posts
  Verified

Worth while attending – It was straight to the point but in saying that I have been to a couple of these presentations and it was no different. Most of the information was the same but you only need to here one thing that was different to make it worthwhile and that is why i attend these events. I did hear a couple of things and it was also good to see people there that… Read more ·  1

were already successful which makes me feel like I started tooooo late.But in saying that when my situation changes , hopefully shortly i will be able to put my plan into action..

Andres A. Bustamante
Andres A. Bustamante
  Verified

Really Positive Evening [...] – A great positive and motivating speech by Ross McFarlane (dynamic leader giving a tablet gift with supper), Cheers Again Andres  Show reply

Chris
Chris
  Verified

Worth Thought – I went to the seminar with an open mind , I thought it would be a hard push sales seminar but it was nothing of the sort , very informative without the sales pitch , congrats to Custodian.  Show reply

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