Dahua Technology
Verified21 reviews
I’m extremely disappointed with the level of customer support I’ve received from Dahua regarding a simple firmware request for my DHI‑NVR5216‑16P‑4KS2E NVR. As an ex‑installer and licensed electrician, I’ve worked with a wide range of surveillance brands over the years, and I’ve always believed that support is just as important as the hardware… Read more
itself. Unfortunately, Dahua have shown very little interest in assisting their customers once the product has been sold.
Over the past two weeks, I have sent:
Two emails to Dahua Australia (support.au@dahuatech.com)
One email to Dahua Oceania management (oceania@dahuatech.com)
I have not received any reply, not even an acknowledgement. For a company of this size, and for a product in this price range, this is a very poor outcome.
This is not a cheap unit — it’s a 16‑channel NVR, and customers should reasonably expect access to firmware updates, security patches, and basic technical support. The complete lack of response raises serious concerns about Dahua’s commitment to supporting their products in the Australian market.
I’m posting this so other buyers are aware of the difficulties in obtaining even the most basic assistance from Dahua. Good hardware means very little if the manufacturer won’t support it.
Older model having issues with daylight saving time (Australia) which interfered with viewing recordings, hours wasted trying to fix. THIS WAS THE BEGGINING OF THE NIGHTMARE! As this was an older model the firmware for the camera and the NVR was no… Read more
longer available, so i decided to upgrade the NVR to a more recent AI model. This did not fix my time issue, in fact it compounded... after 3 days of battling, firmware bugs, restricted IOS options, physical casing to install HD, POE issues, ghost cameras and app issues. I gave up, and as final F*** YOU from the NVR it shorted out my AMP that now needs to be repaired. I have returned the upgraded unit as it is not fit for purpose. The kicker after all this... the original NVR that had no settings changed is now doing the exact same thing. For the sake of my sanity I will be replacing this system with something non Dahua, as soon as i can afford it.
YOU HAVE BEEN WARNED. DO NOT BUY ANYTHING DAHUA!!!
1 star because i cannot provide less.
Follow-up · Will most likely replace with ubquiti system. The amp was an older sony strdn-850 (i dont know the NVR model as i returned it), all i did was connect it to the HDMI input, and it immediately sent the amp into "protector mode".
Unit intercom system/gate lock. Lens cover is scratched so dahua agent wants $1640.65 for a whole new station. Dahua says "We don't sell to the public and we should go to an agent for a new station". Total rip off!!!! Do not buy this brand. They should be ashamed of themselves. Their system has never worked properly in our building. Can't get software updates and stated features don't work. Show details
The product is rubbish and their retailers are just as bad. Spy Monkey refused to provide a refund in the face of a clearly faulty product. No doubt because they couldn't get a refund from Dahua. Rubbish product. Show details
Worse choice of camera and home security system. Don't bother wasting your money. Show details
Our home security system installed through the 'Jim's' franchise works OK - a bit patchy and erratic at times. But Dahua's after sales service and tech support is APPALLING. After 6 phone messages left, and five emails, I can get NO response from Dahua apart from automated email replies to say someone will get back to me in twenty four hours. They never do! Very dissatisfied. Show details
Do NOT buy!!! – One of the most unreliable & problematic App & camera systems on the market. Chinese crap!!’ Constantly have log in issues & there is no service assistance. Just awful!! Suggest you purchase well known brands. Show details
DONT WASTE YOUR MONEY – i’ve owned two sets oh dahua cameras and two sets of swann..i was convinced to try the new 8mp TiOC and i was promised the quality would be better then the swann 12mp, also installed 20,000lm lights to make sure i didn’t have the same issue as before. what a huge mistake, these cameras are extremely poor i cannot believe something so expensive… Read more
could be so bad.. you can’t see past the lawn and it’s a blur at night with swann i could see who passed on the joining st.. i’m so angry the quality of these cameras are not at all what dahua lead us to believe … apart from that you cannot save footage on a hard drive or usb so you have to copy it on the app or you loose it … i will never touch dahua again… the amount of money you charge for this system is ridiculous, go swann anyday i have footage of the older swann cameras which is better then dahuas new TiOC !!! they don’t have hidden costs as they supply everything needed… just to top it off the electrician who installs dahua set up my system with his email and his password and had full access of my footage i had to seek assistance from spy monkey as once caught out refused to come and reset the cameras.
Inconsistent cameras no customer service – The cameras not working properly. Many times don’t get notifications when there is a movement especially in the night time and than other times getting notifications without any reason. Had a theft from in front of my house and wasn’t recorded. The person who installed the cameras never showed up after that even though they promise 4 years warranty. Wasted my money and won’t recommend these nasty cameras. Show details
Worst worst cameras and app. Skips every time it gets motion. Defeats the whole purpose! – What a joke of a security system. Wasted our money on the piece of sht software and camera. Literally when we get movement the playback cuts off. Joke Show details
Terrible customer service – After trying to change my e mail address, I cannot get my Dhua security cameras to register on my iphone and iPad. I sought help from Dhua. Except for an “unbinding” (?) code, Dhua offered no further instructions to harmonise the system. Poor customer service! Show details
INSTALLERS CAN SEE YOUR HOME – As long as this problem is not fixed bu dahua, I wont install Dahua, I wont recomend Dahua to anyone
Difficult to work out and try and master – To be honest for the rather hefty price I expected this system would be much easier to work out and operate. On the up side the cameras and NVR work ok. The night vision is excellent! Color night vision is good. The sound is good. I was able to get a massive 8TB memory put into it which is brilliant! These are corded cameras. Quite easy to install… Read more
and the sticker templates they came with are very handy for fitting the cameras correctly first go. The store I brought them from have been helpful to a degree, but there is a limit on how many times I can call them for help operating the system. On the down side the weather resistant cord plugs could be better and did not fit together easily or seal too well and we needed to use waterproof tape around them to seal them properly. They are also seemingly impossible to undo once the plugs are connected. The cameras are difficult to adjust after installation and would had been better if they could be adjusted easier and without taking the tiny security screw all the way out as they can be extremely easy to lose! They arrived with barely any installation instructions and NO operation users manual. Cheaper security camera systems I've had in the past have been much easier to work out and operate. It detects the difference between humans and pets extremely well, however I have been unable to work out how to turn this function off for the times I may wish to record my pets movements. With the higher resolution you need a high resolution monitor to make the most of it and view it at its clearest (ei:car numberplate viewing), or you may encounter problems with viewing the system at all on a monitor if you enable the higher resolution on a lower resolution monitor. The NVR is also very noisy. Seems it has a huge fan inside it thats loud enough to keep you awake at night if your bed is in the same room. It also pulls a lot of dust inside the unit too. The operation manual seems impossible to locate as are instructional videos. Dahua customer support number for Australia is very hard to locate with one number not in use, other phone numbers for customer support you must really search for and can keep ringing out many times before your call is finally answered. Some of the workers at customer support have been helpful and others have not, so really it is a matter of luck if you can get one that can easily help you without having to spend time sending emails back and forward. There is a whole heap to learn about operating this system and all its many great functions yet very little way of being able to with no users manual readily available! I have repeatedly looked online with no luck so far. This makes it very complicated and mistakes can too easily be made without a user's manual! If there were a easily found and accessable users manual and videos available I may had rated this security camera system higher. 3 stars only.
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Dahua worst customer service – Purchased Dahua security 6 cameras. Worst customer service. Never answer the phone. I called the dealer who installed he is rude and not helpful. I purchased them 3 months ago. Show details
Don’t buy their PoE switches OR from Dahua – Updated (2023-02-20): I’m embarrassed of my installation with the Dahua PoE Switch (DH-PFS3010-8ET-96-V2) — the entire network is down (and can’t recover by itself) every time the power is back from power blackout. I felt sorry for the elderly folks — where the product been installed — are helpless (without internet and cctv) every time this… Read more
happens, as their location is remote and no one can help. Dahua you have deeply embarrassed me with your un-tested product — Switches these days are trouble free. Worsen by your non-existent support.
Avoid at all cost.
——- Orig: I have three Dahua PoE switches which only gave me nothing but trouble. I wasted several days to troubleshoot a mysterious problem on my installed network, only to find out the caused of issue is the two Dahua PoE switches I’ve installed two months ago.
This issue is apparently inherent to these Dahua PoE 10 port switches. Problem occurs when using both Uplink Ports 1&2, and power comes back from an extended power blackout, where IP address renewal from Uplink Port 2 device causes the switch to deadlock. Apparently, they are not thoroughly tested. At this age, PoE switches should have been solid.
Second, Dahua product support in AU is virtually non-existent, and you are at the mercy of suppliers.
In short, can’t be bother with this Company anymore, as there are much better alternative brands these days!
The same inherent problem exists on their gigabit poe switch (DH-PFS3010-8GT-96-V2), which I have… Read more
Worse security camera's in the world – I fixed six cameras and a recorder three years ago. I have a horrible experience. They need a proper app for monitoring activity. Always needs to be fixed. When I request to fix them, Dahua ask to purchase a new upgraded system. Not recommending it at all. Wasting money and time. Show details
TIOC 2.0 Dahua Cameras – Sadly the AI is not as good as expected. The camera set to notify humans activity picks up my 30kg dog and birds walking past. Cameras have been set to low sensitivity but still same problem. Show details
Rubbish product – Customer service is poor.They claim they will get back to you and never do. The technical support does not have a clue how their products work and the tech support is offshore also. My suggestion is to say away from this company’s products you will wind yourself frustrated it’s not worth it! Show details
Terrible customer support and no option to reset the NVR if you don’t have high resolution monitor! – The customer support is absolutely poor. There is no option to reset to factory default the NVR if you changed the display resolution to higher. They don’t have customer support in Australia and there is no where you can take this get the issue rectified. Stay away from them. Show details
Struggling for 2 weeks now with Dahua – 2 weeks ago I had 4 Dahua TIOC cameras installed outside my house by my electrician. An IT expert worked half a day to establish the soft ware and made it work. Unfortunately it did not work properly. Then I took over and tried everything possible to get it to work properly, with some, but very small progress. I also never succeeded really. Spent… Read more
many hours at night to test and improve it. It still goes off when a car drives by, although that function is switched off. It goes off during daytime, although it is supposed to alarm only between midnight and 5am. I set up trip-wire areas where the alarm is supposed to be triggered, but they are ignored. It doesn't send an alarm to my iPhone. Conclusion: Even a genius will not be able to get it to work.
Last night it rained, causing my Dahua camera to continuously flash red/blue, as long as it rained.
Dahua security NVR camera system – I purchased 3 Dahua TIOC cameras,which is apparently their best technology cameras(over AUD$280 each) and 3 other starlight(mid range)cameras and 8 channel NVR. The alarm system just could not be set.It rings during daytime even after setting the period correctly.Have been chasing the customer support for last 3 weeks.They asked me to update the… Read more
software and other settings.Also, the screenshot they share on their whatsapp tech support does not match.Now they have stopped responding.Upon callong the customer support number most of the times the number just disconnects(have a video recording of the same).Moreover the tech support are bunch of fools who do not know their technology.Few of them dont even know that their cameras(TIOC) has alarm and are questioning me only to correct themselves later.I have an entire chat session for last 3 weeks with them.I cant use my camera as I cant even shut the damm alarm and my security is at risk.Have spent over AUD1700 over it.Also the tech support could not answer how to disable alarm through mobile app, where this functionality is available on a basic Swan camera system.
I would never recommend Dahua to anyone.Pathetic product and pathetic service.
I am just so frustated and dont know what to do.
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We have decided to "not fix" the unit. Just way too expensive and Dahua entirely arrogant and unhelpful.