Daikin Zena

Some Disappointment – We live in an area of sub-zero winters, so use the unit as a heat pump only. It heats the quite large area required as efficiently and quietly as the previous aged Daikin it replaced. Its compact size and non-mechanical appearance were key factors in our choice of it and it fulfilled these expectations once installed by a very efficient local Daikin dealer. Our eye sights not being what they once were, we looked forward to using the backlit remote control after seeing the bright blue screen shown in advertising. The reality is disappointingly nothing like it. Just two small dots of white light that appear when a key is pressed and do little to illuminate the grey screen. Discussion with Customer Support confirmed that the illustration does not reflect the reality. Living in an area where there are no showrooms with operating units, we were reliant upon web and print. The other advertised feature that drew us to the Zena instead of a floor mounted unit was the vertical airflow touted in the advertising. It is exactly how a heat pump should direct airflow but we were very disappointed to find that it only operates in an automated Comfort mode, the other settings of which are totally unsuitable to our usage. Our contact with Customer Support again confirmed this. We commend the courtesy and effort of the Customer Support agent who, while not familiar with the model, made considerable effort to confirm our findings. In summary, the Zena is better than average, but could be improved by ensuring advertising accurately reflects the reality of the product, and giving customers the ability to customise their settings.