Mitsubishi Electric MSZ-AP Series

I would like to give this a 0 rating if possible. I am sweltering in the heat of Melbourne and the cooling option does not work at all! Reading all the online manuals suggest I need to set the mode to "snowflake" that I don't even get on my remote. The company that sold this product to me a couple of years ago have not been customer friendly from the day they sold the unit.. I am regretting buying three of these units and wasting my money Show details

As I've only just replaced my old. Mitsubishi which was just over 20yrs I'm hoping this one has a life as long. Much more heat than the old one though & very happy with the heat side of it. I'm assuming the cooling will be as efficient as the heating function. I've only had it in for a few days yet but all is going well. Show details ·  1

Need installation NOT the run around Mitsubishi Electric!! – Cannot find a qualified installer post purchase with all the permits and knowledge of the MSZ-AS90VGD and MAC 100 plasma quad filter. After a delay in delivery from the retailer (blaming Mitsubishi Electric for the delayed delivery to their warehouse) I contacted from the retailer contact list, independent contractors from other sources without… Read more

success. Mitsubishi Electric post sales promised a list of installers and never made it available . I need to have the A/c and plasma quad filter installed. Please contact me at [Content Removed] Ps Bought other mitsubishi electric appliances and I wish to remain a fan but at the moment I need to have the current unit installed +filter.The cash back offer is to intrusive asking for utility bills and so much private information. If a customer walks into a shop and then the delivery takes place at the address and sends photos of the tax invoice and serial numbers should be enough. Utility bills contain confidential information that has nothing to do with installation. Provide installation support not information that is of no concern to mitsubishi electric ie utility bills may contain concession status, medical support etc.

Another quality Mits Electric air conditioner – This new one is in addition to our existing much larger Mitsubishi Electric a/c unit in our main living area. That one is 11 years old and has never missed a beat - no issues. This new smaller unit is equally as good so far. It's super quiet (no creaks/rattles), efficient and does a superb job heating and maintaining the temperature in the home… Read more

office now that winter is really kicking in. I expect it to cool just as well when summer comes around. The features in the new unit are the same as the old unit (even the remote control is the same), but they're excellent and didn't need to change. It's an air con that does the job it was designed to do, without fuss and exceptionally well. I was tempted to try other manufacturers such as Mits Heavy Industries, Daikin, Fujitsu, but in the end I went with what I know is a proven formula (plus the manufacturer's cashback offer sealed the deal). The only improvement I can think of would be to improve the physical design - it's a bit bulky.

The unit is installed and appears to be working well but their promotion is a take. They are rejecting my claim because of what Harvey Norman wrote on the invoise, not because of anything within my control. I am sick of every company offering things and then reneging when it comes time to come good on their offer. I have told them I will complain… Read more

to the ACCC if they keep rejecting my claim. Within an hour of me contacting them and explaining the situation they approved the claim. I changed my review from 1 to 5 stars as a result and tomorrow will be telling the local shopkeeper (who just happens to be looking at air conditioners to replace one she has in her house) about the updated situation.

Super quiet when running and heats the space to perfection. Have yet to try the air conditioner but given our past system in previous home was excellent, we are sure Mitsubishi system will not disappoint.

The aircon is fine, but ME service during their cashback promotion was terrible. Despite providing all relevant information, they demanded photos of the outdoor unit after it was installed - on top of a roof which was impossible to access! According to the local supply and installation company, ME have been very pedantic about these cashback… Read more

claims and have refused many claims on minor technical issues, so they are obviously working hard to deny as many claims as possible. It’s not good customer service if all they do is quote “terms and conditions” to you instead of trying to help resolve the claim.

In the Western Australian climate we will use the heating function rarely if at all. We put the 2 units in the office to take advantage of the lower prices and quicker installation. Both units were subject to a $100.00 rebate each. Claiming these rebates was ABSOLUTELY HORRENDOUS. We could not claim the rebate until after the units were installed… Read more

and then it took 4 days and multiple calls to Mitsubishi Electric to get the claim validated. We still have not received the e-card rebate. The effort required to obtain the rebate was far more than the value of the rebate. To me, this verges on false advreising.

We had 3 of these installed in our house and have had lots of issues with the noise that comes from this model. There is loud clicking when you have it on low mode and sometimes it goes away, sometimes it doesn’t. The levers for moving the air around the room are so loud and annoying. Impossible to sleep with the levers on so i have to have it in… Read more

one direction only. If i had of know this before buy, This alone would have stopped me from purchasing them. On the plus side it’s efficient and the wifi control is great.

Installers have always recommended this brand so instead of continuing with Fujitsu which is the only brand I have had no issue with I went with the flow. The online app is great and a new feature for me as this replaces a 11 year old air con. Long… Read more

throw is only available on the remote. The thermometer is out by a few degrees. I have 2 other 6kw units that do not have this issue. My window rattles sometimes from vibrations from the air conditioner. I have 3 and have isolated it to this one. It is intermittent but noticeable and can keep me awake. After about 3 months from when it was installed we got a week with some hot days. It was showing the room as 24 to 28C while air conditioner was set to 22C and room was cold often around 20C. I have reported this to installer who will attempt repair in the new year. I have never had a new air conditioner needing repair from new. Unexpectedly the installer plugged the wall and applied insulation/tape. It fixed the temp problem. The vibration has not been noticable for months not sure if its a problem. The other two 6kw units have zero issues.

This is the 2nd unit I have installed in my home. I find them very efficient & quiet in operation. It very easy to adjust the different settings, the manual instructions are extremely clear and very easy to follow. Show details

We now have three Mitsubishi Air-con units in our home. Amazing product, quiet, efficient and very easy to clean. This one replaced a 15 year old Fujitsu, which was okay, but hard to clean and very noisy, despite being a smaller unit. I would always recommend Mitsubishi Air Conditioners, even the installer was raving about how easy they were to install and how powerful they are. Show details

We replaced our 12YO 7KW Mitsubishi Split system because it was fried during the recent lightening storms. We decided to Upgrade to the slightly bigger unit. we are very happy as it covers the entire open plan area and most of the dinning room. It uses the same remote as the old one so it was an easy transition. I just know its going to cope… Read more

easily with the extreme summer weather as the previous one was excellent. That's why we stuck with Mitsubishi. I have their smaller split in the master bedroom, I cant recommend highly enough. very quiet in night mode as I'm a light sleeper.

Extremely happy with the 25kit Mitsubishi air con as it heats my bedroom as it should . I can set it to quiet fan mode or higher if necessary..Controls easy to manage, have remote attached to bedside table and once I decide fan speed and direction I only have to press on/off button and temperature. I expect it will handle the summer heat in Queensland, as I’ve had Mitsubishi before. Show details

very quiet, and energy efficient, we installe 2x AP25VG and 1x AP35VG replaced old 15 year dakin multisplit. We have had 2 large Mitsubishi electric units installed for some time and we have been very happy with those which made as lean towards the -AP series for the even better efficiency in the rooms that run more often during summer. Show details

So far so good, the installation went smoothly and we are very happy with our purchases. The air conditioners have worked perfectly during this extremely cold weather we are experiencing. Still learning all the features of the controllers as we've only had it a short time. Show details

Excellent air conditioner. 7.1 kw comfortably cools the lounge room plus the adjoining kitchen/dining rooms. It also drifts into the bedrooms so that this one alone is sufficient by itself. Show details

My Mitsubishi Air Conditioner is so quiet, I hardly know it’s switched on! The remote is easy to use. Cool or warm air, auto time switch off, all easy to do! 5 degrees last night but snug and warm in quiet comfort. Show details

have only used the heating as it has been too cold to use cooling. Coping well with extended usage and goes into another room if door open. Very happy with the two units we purchased & easy to change settings. Show details

Great air conditioner unit. Have had them in every property I've owned and all have been awesome. Highly recommend them especially with the WiFi option. Thanks Rob. Show details

Great air conditioner unit. Have had them in every property I've owned and all have been awesome. Highly recommend them especially with the WiFi option. Thanks Rob. Show details