Mitsubishi Heavy Industries Avanti Series

The air conditioner has been great but the service in regards to the cash back promotion has been poor. I was issued the wrong cash back and have been chasing it up for the past 5 months. Intermittent promises but no follow up and failure to respond to emails and calls. Very disappointed.

Very poor – Less than 6 months work and the PCB is cactus. Contacted the installer, they came out didn’t tell me anything at the time except the PCB board was cactus, then Mitsubishi sent an email saying they don’t cover egress and that the problem was due to a large ant colony being present. There was photos taken of a burnt PCB board but not one ant. No… Read more

ants in the area at all. I raised a complaint and eventually after lots of hostile emails and calls where Mitsubishi attempted to blame me and the state of installation site, which was exactly how the installer left it, Mitsubishi offered to replace parts only. This meant I was still going to be out of pocket over $600 for the initial call out and the repair call out, Mitsubishi said they won’t cover the initial call out or repair costs. They’ve never returned an email, the communication has been hostile from the start, just have been at a total loss with the poor customer service. The aircon worked fine for 6 months but given it cost $800 for the whole unit I find it very hard to believe it’s going to cost nearly the same just to install a new PCB board. I’ve had to lodge a fair trading complaint to see if I can have it resolved, we need to purchase another 7kw system for our lounge room and we won’t be using Mitsubishi heavy again.

Really like them – I finally bought a 5kw Avanti split for the bungalow out the back, after enduring enormous power bills for years from my mum using a Nobo panel heater all day and night. I should have done this years ago. The Avanto heats up the room super quick, and then goes into low power temperature maintenance mode. Its just as good as an air con as well.… Read more

Really happy with it. I then went and bought another 5 units for the main house (2 x 3.5kw and 3 x 2.5kw), shut down our old gas central heater, put solar panels on the roof, and bought 2 electric heat pumps for hot water. It's only been 9 months, so i can't really comment on their longevity, but i love the way the Avanti's work. They are quick to heat up or cool a room, are quiet, and we are saving a fortune in power bills now we are off the gas, and the solar panels pay for daytime heating and cooling. As air conditioners, they are amazingly efficient, cool the rooms down beautifully. As heaters they work well, but i reckon next winter we might have to put up some curtains over doorways to keep the heat in the living areas, rather than the heat escaping into hallways and being wasted. So yeah, I'm a big fan, but like i said, it's only 9 months in. They are not the cheapest units on the market, but i was happy to pay a bit extra for hopefully years to come of piece of mind. The installer did say to make sure we clean out the filters every 6 months, apparently this is super important, to stop dust building up and making the units over work. It's pretty easy to do and you really can see the built up dust blow off the filters when you do clean them. We even got $100 cash back on each unit 6 months after we'd installed them due to a promotion Mitsubishi started running which was back dated. That was a nice bonus.

Good unit, but wish it could go both warmer and colder and circulate the air more – I have 2 different Heavy Industry air conditioners in different rooms based on all the reviews recommending them as the best and most reliable. They work well, but my two main complaints would be that: 1. When it is in heating mode, because the internal unit is mounted close to the ceiling in my bedroom (smaller room) it basically turns off or… Read more

powers down when the ceiling area meets the required temperature, while down on the seating level it is still cold (and no I dont have particularly high ceilings). The only way around this is to run a ceiling fan or floor fan aimed at the ceiling or air conditioner itself to push the air around and keep it heating that moving air.

2. When in cooling mode, the coolest setting is 18C. My parents have a different brand that will run at 16C. I can have the air con running on full (again with a ceiling fan moving the air around) and the coldest my bedroom (ie a smaller space) will get according to a digital thermostat on my desk is on a warm 30 degree day is around 20 to 22 depending on how long I run it.

Having to run a separate fan in both warming and cooling is an annoyance...

Would I buy one again? Based on all the reviews they win - probably. However I would probably look around harder at some competing brands and look at how much air volume they move, and what their lowest temperature settings are.

Great aircon—looks great on the wall and I really like the design. The only thing I haven’t liked is the remote. It’s a lot thicker than my older model, which makes it stick out from the wall more. I’ve bumped into it a few times and even broke the wall mount because of that. A slimmer remote would be nicer. Other than that, it’s a great product. I was so impressed that I installed another three throughout my house. Show details ·  1

Our family had an Mitsubishi Avanti installed in our bedroom & we are blown away by the quality. Installation was fuss-free & very prompt & the the same goes for the air conditioner itself! The room is cooled down in a matter of minutes in Summer & warm & toasty in Winter. 10/10 definitely recommended. Show details

Excellent air conditioner, heats & cools a large room (60sqmts) fast & quietly. However their $150 cash back offer is ridiculously complicated & burdensome to claim. One month later still no cash back. Show details ·  1

Unhappy – I was suppose to get 500 cash back after purchasing this Mitsubishi air conditioner I only received 100 dollars back ...I did buy it on condition I got 500 back thats what dissapointed me. Show details

Too noisy for a bedroom – Too noisy for a bedroom. We have the compressor on the other side of the wall and the internal unit next to our bed, when both are running the noise level is too high to ignore Show details

The air conditioner itself is not a problem at the moment, except for the very poor installation workmanship we received from an installation company. Also, your Promotional programs are not user-friendly for senior citizens like us, who do not know your Digital Credit Card system. I hope you have some more alternative methods to satisfy end-users like ourselves. Show details

Aircon performed well, but since it was installed it had an annoying ticking fan noise most noticeable on low fan speeds. Finally got around to putting in a warranty claim and mitsi organised a local service agent to attend, who were able to rectify the issue on the spot. Show details

Prompt inspection of the outdoor unit fault confirmed. The was very quick approval and the repairs were booked and completed quite quickly from the time of contact to book the initial inspection.

This unit has satisfied cooling and fan demands during this summer and runs perfectly well. I do need to refresh my understanding of some of the icons as I must admit to pressing buttons and hoping for the best. This eventually gets the right setting but perhaps could be more user friendly in this respect. Show details

Super Quiet and Cold – We purchased one of these air-conditioners for a small room. It is super quiet and cold. My daughter hates noise when she is trying to sleep and this one is super quiet. Show details

Excellent and cost effective – This is an excellent aircon - quiet, efficient, great at heating & cooling, especially at the price. My only criticism is that I wish it had a display on the unit itself instead of only on the remote. I also wish the internet connectivity option was cheaper. Show details

A very satisfying purchase and brand experience – The 2.5 kW unit performs very quietly and efficiently. This is our third MHI unit within last 12 months (others being Bronte 8.5 kW units). We are extremely satisfied with the brand, product quality and customer service.

A basic 3.5kW rev-cycled split air con that just works – Basic reverse cycled no-frills airconditioner that just works. We wanted a simple one without any bells and whistles and this has the best specs amongs the R32 3.5kW units of similar prices we compared. Has all the niceties needed during the summer and the winter seasons. I like that it's quiet. Our previous air cond was a Mitsu Elec. unit (not Heavy Ind.) that worked dependably a long time so we liked it. Show details

Satisfied – We have had to gradually upgrade existing air conditioners in our home and the installer has always recommended Mitsubishi for its reliability and quietness. Show details

Best advice I ever took – About 14 years ago, we installed the cheapest air conditioner on the market, but it was leaking water right from the start, so it was basically useless. I recent sold the house and had to replace the air conditioner and was going to install a unit that was not sufficient, but Mitsubishi suggested a larger one, and it works wonderful, considering… Read more

the house is close to 200 square meters in size. It works extremely well, even on very hot days. We are very satisfied with this product's features and its performance at different settings.

Nimble heavy hitter – It's a pretty good little unit which is quiet and effective for the small space we are using it in. It doesn't require its own circuit which is an advantage too. Show details

Buyers beware, read in full prior – Felt cheated by the $500 cash back advertising in Big Bold Letter, which was not to be. The up to was in small letters which were easily missed! So in reality, the cash back was only $200, which was disappointing. In a rush to buy, Bunning knocked the price of the unit from $1599 to $1299, 2 days after my purchase. By that time, my unit was… Read more

already mounted by the aircon electrician, otherwise, i could have returned the unit and purchase again, with a bigger saving. All said, the cash back sale was not pretty honest upfront. The unit is good and performing well otherwise.

Very cool ! – Very happy with our Mitsubishi Air Conditioners that we purchased the end of last year. Their quite and efficient. Make the home very comfortable. Show details