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- 23 reviews
- 11 likes
Happy with the performance of this Avanti SRK35ZSA-W-Set installed for a week.
Quiet and high performance for warming up the living room when cold. But the price is expensive.
Its about $2100 or more including supply and installation in Melbourne.
Purchased in May 2022 for $2,100.
- 9 reviews
- 3 likes
We installed two of these units to replace old splitties that were installed in 2007. Needless to say, the difference is like night and day. It no longer sounds like we have a pair of Mack trucks on the roof, and the indoor units are as quiet as a mouse.
There was a May cold-snap a couple of weeks ago (we’re in Melbourne) and the MHI splitties worked like a dream. We’re looking forward to giving them a good workout this winter, and into next summer as well. They’re quiet, powerful, and if you’re living with old non-inverter on/off split systems, you won’t believe the difference.
Purchased in May 2022 for $1,150.
I bought a brand new 2.5kw avanti series from bunnings . The unit is generating noise even at lowest fan speed. As per the brochure it should generate no more than 20db indoors but mine has recorded 50db.
called customer service but the lady had no answer other than asking me to fill up a warranty claim form and provide my master card details for a service team to visit. Team will charge my card if they find no issues in the unit. Don’t know why would they charge if the unit is just 12 days old?
Consulted with my aircon installer and he said its a ‘known flaw’ in Mitsubishi HI units.
Not sure Should I submit a claim or not.
I took this reading from my apple watch noise measurement app.
Purchased in January 2022 at Bunnings Warehouse Retail Stores for $799.
- 3 reviews
- 2 likes
Original unit was noisy for years
Technicians sent out NUMEROUS times to fix the issue which was never resolved.
Ended up getting a replacement which surprise surprise is noisy again.
Mitsubishi Heavy Industries wiped their hands of it being that the unit is new and the original warranty expired.
Disgusting company
A friend has a Sterling Aldi brand air con that is SILENT compared to this infernal rattle constantly coming from the unit.
These units obviously have poor quality control and design faults in them that even their own technicians cannot fix.
I would never touch Mitusbishi Heavy Industries ever again and would advise anyone to steer clear of this brand like the plague.
...
Purchased in February 2021.
Find out how Mitsubishi Heavy Industries Avanti Series compares to other Split System Air Conditioners
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- 3 reviews
- 36 likes
We purchased two of these units and had them professionally installed only to find one was dead out of the box. These things happen but it was the start of a nightmare. We purchased the units from a local store at a higher price than online so we'd have local support, but our local store immediately informed us all warranty issues with Mitsubishi Heavy Industries are to be conducted directly with Mitsubishi Heavy Industries, this is Mitsubishi Heavy Industries policy not our local store policy, we were supplied contact details and told to go aw...
Read moreay. This is a clear breach of Australian Consumer Protection laws as the seller of a product must honour warranty and cannot instruct consumers to negotiate with suppliers. Mitsubishi Heavy Industries have been the worst company we have ever had the misfortune of dealing with. We supplied all required details to our local store, instead of Mitsubishi Heavy Industries using that Information to action our warranty claim and replace the junk attached to our wall, two weeks after being notified Mitsubishi Heavy Industries are now using our personal details to phone my wife demanding she fill out forms and refusing to honour warranty until that occurs. Never in our life have we bought faulty goods and been directed to deal with a supplier that seems to think it operates above the law, requiring customers to complete extensive documentation including an agreement to pay costs! Our unit was brand new and has never functioned yet Mitsubishi Heavy Industries would rather harass us than actually fix the issue. From our experience we'd advise against buying this rubbish because they aren't cheap and if it goes wrong from our experience, Mitsubishi Heavy Industries don't want to know. If you want a relatively expensive air con with a 50% chance of working from a company that would rather harass customers than fix issues with brand new units that never worked, maybe Mitsubishi Heavy Industries is the air con for you....
Anyone interested can read my initial review on productreview in the category
Mitsubishi Heavy industries. It's titled junk and includes a reply from Mitsubishi Heavy Industries.
Update. Yesterday was 2 weeks to the day after we discovered our brand new, professionally installed Mitsubishi Heavy Industries unit was inoperable straight out of the box. As of yet not one person h...
Read moreas contacted us to actually organise replacement. We were promised a solution by our purchase store which involved coordinating a replacement with Mitsubishi but nothing, not a word, email text, call or any communication as of yesterday as to the status of our warranty claim. We thought the fact our unit was dead out of of the box may have encouraged Mitsubishi to act swiftly and expedite our warranty issue, how wrong we were. Just to clarify, the unit was dead out of box, the installer diagnosed the issue, the inside unit shut itself down and went into self diagnosis mode confirming the fault through code, I even videoed that process and our store has all that info, the unit details and our personal details. I've seen our purchase stores written request for a replacement and the written refusal from Mitsubishi Heavy industries with a demand we deal directly with Mitsubishi which we refuse as is our right. Our issue seems to have evolved from the fact we won't complete extensive online documentation demanded by Mitsubishi Heavy Industries. A review of that documentation revealed Mitsubishis true motive, to complete the form you have to agree to pay costs! Reading through other Productreview reviews this apparently requires you to hand over your credit card details to Mitsubishi so they can hand them to a technician you've never dealt with before and have no relationship with so they can charge you what they want at their discretion! No fixed warranty cost is nominated so a call out could cost hundreds. I find this process scandalous. We bought these units and had them fitted in our children's rooms in time to beat the worst summer heat, we are fuming about Mitsubishis attitude towards an issue they have a legal obligation to fix weeks after being notified, as our child who got the faulty unit swelters or sleeps in our room. I guess this is a business tactic, get customers to fill out forms guaranteeing they will pay costs while delaying warranty action so consumers get frustrated and potentially get issues fixed themselves, win win for Mitsubishi. If anyone doubts the legitimacy of my description of events please note the fact Mitsubishi haven't replied to me here as they have to every other negative or less than positive review. A disgraceful company staffed by disgraceful people as far as I'm concerned.
Hi Steve,
We again sincerely apologise for the inconvenience caused. ...
Read more As we understand the situation, you’ve been in discussions with the retailer from which you purchased the unit who have agreed to replace the unit for you from their inventory. Our representatives are aware of this case and have been in contact with the retailer who have confirmed with us today they are arranging the replacement as per your agreement with them. I do believe our representatives have tried to contact you multiple times to discuss this but were unable to do so. Every feedback matters to us, and we can assure you that your case is very important to us and should you wish to discuss with MHIAA directly, please contact us directly and we can provide you details of our regional service manager.
The air conditioners were installed in year 2019, and have intermittent clicking and popping sound, and which is quite annoying during sleeping time. I made a warranty claim, and Mitsubishi sent technicians to fix 3 times, but still have not fixed the problems.
Try to contact them again and unreachable, and don't know what to do next.
Hi Eric,
Really sorry to hear of the issues you're having. ...
Read more We've just sent you a message to gather some details so we can look into this for you.
Works well in summer but when it reaches set temperature in winter it blows cool air out. Hoping you can help me solve this problem. Many thanks,best wishes Bob Johnson.
Purchased in October 2020.
Review collected in partnership with Mitsubishi Heavy Industries Air-Conditioners
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- 5 reviews
- 2 likes
It’s to small. It’s working to hard and it’s nosier than the previous generations. I would not recommend this size. Design also does not look as good as the previous generation
Purchased in July 2021 for $550.
Review collected in partnership with Mitsubishi Heavy Industries Air-Conditioners
- 21 reviews
- 24 likes
I always buy Mitsubishi HI units as they are the best value for money, reliability and power consumption.
Features are pretty standard and simple. I'm not looking for anything fancy like wifi control etc just something that will work and reduce power consumption.
It works well in very hot conditions cooling quickly then maintaining the temperature.
I like that fact that it's not made in China using extremely cheap components
Purchased in November 2020 at Sparkey direct for $869.
Review collected in partnership with Mitsubishi Heavy Industries Air-Conditioners
Find out how Mitsubishi Heavy Industries Avanti Series compares to other Split System Air Conditioners
Know better, choose better.
The unit has performed as expected. I'm a happy customer. South Brisbane may not get as hot as the bush, but this unit keeps us cool with no complaints. None.
Purchased in November 2020 at Bunnings Warehouse Retail Stores for $980.
Review collected in partnership with Mitsubishi Heavy Industries Air-Conditioners
- 9 reviews
- 8 likes
Heats or Cool pretty much all year for low cost !
The unit is elegant and quiet. It coped well with frosty 2C cold winter storm day to keep us warm
Purchased at Eulife for $660.
Review collected in partnership with Mitsubishi Heavy Industries Air-Conditioners
The product works beautifully, our bedroom is now cooled and heated to cope with the extreme hot and cold weather conditions here in Bendigo and very quiet when operating, very glad I installed it.
Purchased in November 2020 at Bunnings Warehouse for $799.
Review collected in partnership with Mitsubishi Heavy Industries Air-Conditioners
Find out how Mitsubishi Heavy Industries Avanti Series compares to other Split System Air Conditioners
Know better, choose better.
It is efficient as well as quiet. However, sometimes I t smells a bit like burned after using several times. I bought three, working fine til now except the smell.
Review collected in partnership with Mitsubishi Heavy Industries Air-Conditioners
- 2 reviews
- 1 like
This unit is quiet, efficient and affordable. Couldn't be happier with it. After reading reviews from other buyers experience decided on this one. Creates the desired climate quickly and with minimal noise.
Purchased in January 2020 at Harvey Norman for $800.
Review collected in partnership with Mitsubishi Heavy Industries Air-Conditioners
This AC cools and heats as specified. Extreme temps do not seem to effect performance. Our power bill has not risen much since installing.
The controls are easy to use. Overall we are happy to recommend this AC
Purchased in December 2020 for $900.
Review collected in partnership with Mitsubishi Heavy Industries Air-Conditioners
Questions & Answers
What size room is this unit suitable for?
I would NOT touch this brand !!!
Steer clear like the plague
You'll regret it
Hi Anne,
While the 2.0kW model is usually suitable for up to a space of 20m2, there's a few different factors to consider including insulation type, windows + more so we recommend referring to the si...
Read morezing chart on page 7 of our split systems brochure which you can find below:
What is the difference between MSZ-AP 3.5KW Reverse Cycle Split System Air Conditioner and the SRK 35ZSA-W? Thank you.
The KWs but honestly dont even touch this brand
You will REGRET it !!!!!
Hi Viviane,
The MSZ-AP is a Mitsubishi Electric model and we're actually separate companies with different products. While Mitsubishi Electric make a range of appliances, we focus purely on high qual...
Read moreity air conditioners and like to think our multiple CHOICE Best Brand and Canstar Blue awards highlights our dedication to this.
Anyone know the heating temp at 1 degree outside?
Hi Tray,
Not quite sure what info you're after regarding the heating temperature outside however we can confirm the systems heating capacity is 5.8kW at 1c ambient temperature....
Read more Hope this helps but if you have any further questions, please feel free to let us know.
Thank you for replying, I'm aware heat pumps can lose a few kW when it’s cold outside so just wondering how much this model loses? Thanks
Hi Tray,
The output capacity listed in the brochure (5.8kW) is tested at 1c ambient temperature. ...
Read more Given this, the unit won't lose any heating capacity if running at 1c ambient temperature but rather gain heating capacity if the ambient temperature outside is warmer than 1c. Hope this helps!Get an answer from our members and Mitsubishi Heavy Industries Air-Conditioners representatives
Details
The Avanti Series is awarded 4.7 stars by consumers. This puts it on an even keel with Mitsubishi Heavy Industries' other offering of split system AC's, the Bronte Series. The Avanti is a great alternative for those willing to save a little money.
The Avanti Series is also more suited to those who have smaller rooms they wish to regulate, as the cooling power offered with Avanti is lower than the Bronte series.
Features
- There are 7 models of Avanti split system ACs you can buy, which vary according to their size. The options are: 2.0kW, 2.5kW, 3.5kW, and 5.0kW. Each size is available with either reverse cycle or cooling only functionality, except for the 2.0kW model, which is only available as a reverse cycle model.
- An allergen clearing filter and photocatalytic deodorising filter work together to provide pleasantly fresh, clean air to breathe. The allergy neutralises and traps airborne allergens like pollen, dust and hair.
- The inverter frequency automatically adjusts its speed and power level according to the operating mode and temperature settings.
- There are a number of different operating modes, such as dry operation, which reduces humidity levels; Hi Power operation for extreme temperatures; Silent Operation, for sleeping undisrupted; and Night Setback, which keeps the room at 10°C even on winter nights).
- An included Eco-mode is both environmentally and economically friendly.
- A weekly timer allows you to set and forget your AC and have it run at the most important temperature-sensitive times of day, including just before you wake up. A sleep timer lets you program the AC to switch off after anywhere between 30-240 minutes, so the AC doesn't keep blasting on all night.
- There's a decibel rating of 36 at low speed, which audiologists label as something between a whisper and a quiet library.
- A child lock stops curious kids from playing around with the AC and accidentally changing functions and settings.
- A self-cleaning function makes maintaining this split system AC a little easier.
- Wi-Fi control is optional, with the separate purchase of a specialised adaptor.
Points of praise
- These capable ACs could be relied upon to provide relief in extreme weather conditions. A powerful cooling ability made surviving sweltering hot days much easier, while the reverse cycle units also made a room much warmer and cosier during winter.
- An energy efficient performance made the Avanti ACs kind on householders’ power bills, with reviewers happily noting that their bills didn’t skyrocket while running their AC.
- The AC runs quietly, which was appreciated by reviewers as making it more user-friendly.
- Overall, the Avanti ACs were described by reviewers as a worthy investment that they could trust to serve them well for long-term use.
This is pretty cool news for Mitsubishi Heavy Industries - the Avanti Series and Bronte Series have won ProductReview Awards for Best Split System ACs for the second year running in 2022. The Avanti Series earned this title notably due to its durable build quality and excellent value for money.
 | | | | ||||
|---|---|---|---|---|---|---|---|
| Category | Split System Air Conditioners | Split System Air Conditioners | Split System Air Conditioners | Split System Air Conditioners | |||
| Price (RRP) | $794.00 | $1,127.50 | $1,215.00 | $855.00 | |||
| Features | Inverter, On/Off Timer, Remote Control and Wi-Fi Smart Control | Inverter, On/Off Timer, Remote Control and Wi-Fi Smart Control | Inverter, On/Off Timer, Remote Control and Wi-Fi Smart Control | Inverter, On/Off Timer, Remote Control and Wi-Fi Smart Control | |||
| Cooling Power | 2.5 kW | 3.5 kW | 5 kW | 2 kW | |||
| Heating Power | 2.7 kW | ||||||
| Reverse Cycle | No | No | No | Yes | |||
| Type | Full System (Indoor & Outdoor Unit) | Full System (Indoor & Outdoor Unit) | Full System (Indoor & Outdoor Unit) | Full System (Indoor & Outdoor Unit) | |||
| Cooling Energy Rating | 5 stars | 4 stars | 2.5 stars | 5 stars | |||
| Heating Energy Rating | 5 stars | ||||||
| Operating Temperature for Cooling | -15 ℃ to +46 ℃ | -15 ℃ to +46 ℃ | -15 ℃ to +46 ℃ | -15 ℃ to +46 ℃ | |||
| Operating Temperature for Heating | -15℃ to +46℃ | ||||||
| Auto Cleaning (Self Cleaning) | Yes | Yes | Yes | Yes | |||
| Indoor Unit Dimensions | 290 x 870 x 230 mm | 290 x 870 x 230 mm | 290 x 870 x 230 mm | 290 x 870 x 230 mm | |||
| Indoor Weight | 10 kg | 10 kg | 10 kg | 10 kg | |||
| Max Indoor Sound Pressure Level | 39 dB | 43 dB | 43 dB | 35 dB | |||
| Outdoor Unit Dimensions | 540 x 780 x 290 mm | 540 x 780 x 290 mm | 640 x 800 x 290 mm | 540 x 780 x 290 mm | |||
| Outdoor Weight | 33.5 kg | 33.5 kg | 40 kg | 33 kg | |||
| Max Outdoor Sound Pressure Level | 42 dB | 45 dB | 43 dB | 42 dB | |||
| Max Outdoor Sound Power Level | 52 dB | 62 dB | 61 dB | 57 dB | |||
| Manufacturer Warranty | 5 year(s) | 5 year(s) | 5 year(s) | 5 year(s) | |||
| Manual | Download manual |
Other Split System Air Conditioners
Extra Information
Mitsubishi Heavy Industries Avanti Series is a ProductReview.com.au Awards Winner for 2022 and 2021
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Khurram,
Really sorry to hear of the issues you're having. ...
Read more The operating noise specifications in our brochures are in accordance with AU/NZ standards and are measured at a specific distance, in a specific environment and using specific equipment to achieve a highly accurate reading. An Apple watch's audio sensor, especially if placed too close to the unit, wouldn't produce an accurate reading. While there is no known faults with this unit, if you believe the unit's noise is excessive, please email through a video which clearly shows the noise to marketing@mhiaa.com.au and we can forward this onto our warranty team. for review.