Dash Cams Australia

Excellent customer service – My dashcam battery, the Ceolink NEO, stopped working. I contacted them but forgot to send it back for warranty. By the time I remembered, the warranty had expired. Nicholas suggested that I contact the importer on his behalf, and they fixed my unit. Thanks for all the support! Show details ·  1

Outstanding friendly service – I have an old dash cam from Kings which only turns on after the car has been running for a while and instantly shuts off when the car stops. Dash Cams Australia had the same looking camera on their website so I called them and was amazed at how helpful they were diagnosing my problem even though it was not purchased from them. It turns out the… Read more ·  1

internal battery dies after a few years causing the problems I was getting. I sent pictures of my old Kings unit to make sure the connections were the same. They happily checked their camera was the same so that I don't have to rewire the connections into my cars electrical system I ordered and paid for a new unit and they even set up the date and time etc before posting it out. What a shame other companies are not as helpful when you make an enquiry.

Fantastic Customer Service from Dashcams Australia and FineVu Australia – I bought a FineVu GX30 dual dash cam almost 3 years ago from DCA and found it to be a fantastic product. Everything I needed was included and it worked great until very recently when it started constantly rebooting. I contacted DCA to ask for advice on a solution and they were helpful in suggesting a few things to try first, and then totally… Read more ·  1

without me needing to ask Lawrence from DCA contacted FineVu Australia and they agreed to replace it free of charge with a FineVu GX300 even though it was out of the warranty period. Fantastic customer service from both DCQ, particularly Lawrence, and also from FineVu Australia. Keep up the good work.

Contact about fault but no response – I purchased a BlackVue B-124X last year in June, after installing the battery for my BlackVue DR-750S, it was no longer recording during parking mode. I sent Dash Cams Australia a message indicating the issue, asking whether it was fault and if not what I can do to troubleshoot the install. They never responded. Today while my car was parked,… Read more

another car rear ended my car and drove off. As I suspected, no footage was recorded by my dashcam. If only Dash Cams Australia was more responsible I would have captured the footage and provided my insurer with the video evidence.

Shipping was very fast though.

Doesn't follow Australian Consumer Law – I bought a dashcam and polarizing filter from them and the filter fell out of the housing and I can't find it, clearly a manufacturing fault. Asked for a warranty claim and they told me that I have to deal with the manufacturer as they are "just a reseller" which is in clear contravention of Australian Consumer Law. Thankfully it's just a $50… Read more

filter and not the expensive dashcam but I wouldn't touch this lot again with a 10-foot pole. Just buy from Amazon - at least you know their returns process is easy and painless.

Excellent Customer Service – Just ordered a Blackvue Dr900x dashcam and a few accessories. Got a call from Lawrence after the order was processed asking if the extra items I ordered was for the same camera. I was advised the extra items order wasn't needed for this camera as it comes with the camera. Lawrence was happy to refund the items not needed Show details ·  1

Excellent customer service and distribution – Contacted DCA to enquire about the Power Magic Power as I forgot to purchase it and they were so quick to respond via online chat to clarify that my dashcam already has it integrated. A big shout out to the engineers who have implemented this and the lovely customer services that was catered by Nicholas! Show details ·  1

Great service, quick delivery and clear communications – Returning customer. - Website is easy to navigate - Pre and post sales support is top notch - Communication is clear and fast - Delivery options are quick, competitive and free express delivery min.$ is fair. - Had one instance of a damaged product received - after a quick email exchange, replacement was shipped and damaged unit returned. Very painless process. My first place to search and recommend for dashcams and relating accessories. Show details ·  1

Dash Cams Australia went above and beyond to help me!!! Five Star Service – I recently had an interaction with Dash Cams Australia via email. As a result of this conversation - I purchased the Blackvue DR900X-2CH for my New Vehicle that I was about to purchase. This transaction was an absolutely seamless process. I received my New Dash Cam and everything was great until I found out from the Dealership that I could not… Read more ·  1

supply the actual Dash Cam but that it had to be purchased directly from the Dealership. I again contacted Dash Cams Aust (Nicholas) who again could not have been more helpful. I felt like a real pest asking for a Refund, but Nicholas made me feel like a Valued Customer and offered Customer Service of such a High Level it was just so refreshing!! I Highly recommend Dash Cam Australia and I hope that they realise the asset that they have with Nicholas on the front line!!

Dash Cams Australia-GREAT!! – I purchased a Blackvue DR900X 2-channel camera, and the CM100 LTE modem also during their sale recently, Quality Service from the team at DCA, and as I need things they sell, they will have my business. Highly recommended!!!  Show details ·  1

Great company to buy dash camera – Bought a BlackVue dash camera set and ultra battery, fast shipping and great price! Both received in well packed parcel. Customer service also reply my enquires so quickly, really helpful as well. Will highly recommend to buy dash camera from them! Show details ·  1

Great AUSSIE company – These guys have been fantastic. They were easy to get a hold of and I spoke to them many times about my purchase. They were very helpful and made things easy to understand. I placed the order and received the item the next day with some added freebies. I had a few set up questions and these were answered straight away. Great company to deal with. Show details ·  1

Good company - they delivered every time – I bought my dashcam from Dash Cams Australia via eBay as I was compelled to use a voucher that was due to expire. As a first time dashcam user, I couldn't have chosen better. They have been incredibly helpful, responding to queries methodically and timorously followed by outstanding service. Their product range is great and prices throughout their… Read more ·  1

range are very competitive. From my experience, Dash Cams Australia is a transparent, vibrant company that doesn't abandon customers after point of sale. They also employ highly efficient and professional individuals who are conscientious about the service they offer. And above all, they conform to a code of ethics that is highly commendable. Honesty and integrity means no hidden costs - or nasty surprises. For my next dashcam, I will definitely be a returning customer. Highly recommended

Dash Cams Australia don't understand what Australian Consumer Laws cover – Purchased a DOD LS500W dual channel camera at a cost of $400 plus. 14 months after buying it the internal battery died. Expectation is that a camera of this nature should be good for a number of years at least. Dash Cams Australia (DCA) stated that is was out of warranty (barely) and offered to replace the battery for $100 which required the unit… Read more

being sent back to the manufacturer in Taiwan and likely to take three weeks. The battery is hardwired and not readily replaced by a user like many other electronic devices. Replacement batteries are not stocked by DCA, they couldn't even tell me the model number so I could buy one and have it replaced. Lodged a complaint with Consumer Protection who approached DOD Australia direct rather than DCA. DOD Australia sent a new replacement camera the next day. They accepeted that the camera was faulty in that the battery should not have failed so soon. Great product and 5 stars to DOD Australia for their response, as for Dash Cams Australia 0 stars. Next time I need a camera I'll be looking elsewhere to shop.

Sold a broken product and refused to refund – Dashcams Australia (a retailer) sold me a faulty Blackvue Coax cable and refused to give me a refund after 7 days (policy-related). When i first purchased my first pair of Blackvue dashcams from Dashcams Australia, all my telephone and email queries went unanswered. Dashcams Australia doesn't seem to care--take your money and you're on your own.… Read more

After leaving a Google review, their attempt at communication improved with a copied and pasted generic reply claiming "unfairly reviewed", "Australian Consumer Law" and "google trusted store".

Given the situation of having been sold a faulty coax cable and then refused a refund, that is nowhere close to adhering to Australia Consumer Law. It's also irrelevant to me that their company is a "google trusted store"--i paid for a faulty coax cable--as the original distributor then had to give me a new working cable to fix the problem. The claim of "unfairly reviewed" applies only if i'd want them to give me a refund on a working product past a certain time-frame; it's never "unfair" to be left with a bad review after selling a broken product.

Never ever buy from this company – I bought a front and rear DOD dash cam. It has never worked properly. It freezes, sometimes it is just a black screen, the rear camera doesn’t record, it sometimes won’t turn off or on. After emailing the company and corresponding with [name removed], for months, I then sent it back to them. DOD replaced the battery and it worked for a little… Read more

while, but now it’s doing the same thing again. The screen also has a blue tinge to it. I contacted [name removed] again requesting a replacement unit only to be told that it is out of warranty and that I have to pay now to have it fixed even though it is a pre-existing problem that was never dealt with. When I replied that they never fixed the problem in the first place and it shouldn’t be up to me to pay for it, he just replied with the same excuse OR they will give me a 15% discount on another unit!! In other words, they have taken my money and sold me a lemon unit, they now don’t care and only want more money out of me. I bought the cam after I was attacked through a road rage incident to make myself feel safer in the car and now I feel I have been mentally bashed by this company. They don’t stand behind the products they sell, and don’t care about the customers that have problems with the cams they have purchased. Once it leaves their store, they don’t want to know any problem with them. Don’t buy from them, you will regret it.

Hard to contact – I have sent my DoD unit for repair many weeks ago. I have paid for the repair. When I call, all I get is a recorded message. They don't respond to my emails.

Great Service from Dashcams Australia – This is my third time buying cams from this company. The original cameras that I bought 6 yrs ago are still working fine! I just upgraded to the Vicovation Opia 2, as it is a much higher resolution camera. Bought online on Sunday, delivered Tuesday. Camera lives up to its hype, returning crystal clear video. Fitting was simple and all parts arrived as promised. I am Happy to recommend Dashcams Australia. Great service X 3!

Great Service – I have used Dashcams Australia twice now and find them to be excellent to deal with very professional and take great care in making sure you get the item ordered in excellent condition and promptly.The second item I bought was a Cellink NEO battery that was not delivered but not their fault but Australia Posts.Instead of me waiting for the Aus… Read more

post investigation they sent a replacement promptly of their own accord and will now have to wait themselves excellent business acumen.They sent me many follow up emails keeping me in the loop as I did them about the communication with the carrier .Their whole web page ,invoicing and notification system is excellent can not thank them enough as is the range and quality of their stock a pleasure to deal with

No accessories – Purchased a Transcend Drive Pro 520 Dash Cam about four months ago.Was initially impressed with their service but when it comes to after sales , forget it.Trying to source a replacement windscreen mount and they don't sell them.They are instead pushing customers onto eBay to buy Transcend accessories which don't exist anyway.They sell the cameras and no accessories.Anything on eBay is cheap after market rubbish and not the genuine part anyway.

Paul got ripped off – My experience is very similar to Mark got ripped off if not identical. The Marcus 5 Dash Cam only properly worked for a couple of weeks including the replacement cams (that,s if they were replaced). They then claim that you are out of the warranty period. The Marcus 5 dash cam was continually switching off and on on its own accord. Before … Read more

completely dying within two years of installation. That includes the many months where the dash camera was not working or had been sent back to Dash Cams Australia.

AMAZING!!!!! – Service was amazing, such a easy website to use not only that but postage was super fast, they packed the items with such care.. will be buying the add ons to the dash cam that recieved.

Don’t waste your time with this company. They sell rubbish cams with support to match! – Thought I would support an Australian reseller by purchasing what sounded like a good dash cam. First one broke first week, returned it and now the second one has been faulty despite perseverance. Have had it for 6+ months and have now found out the the second one I was sent was not the model I paid for, but an earlier version. Sick to death of it… Read more

randomly stopping have tried all the fixes recommended. Tossed the thing in the bin as it was constant trouble. Not worth the high price I paid.

Dishonest warranty support – I have 2x faulty Sandisk MicroSD cards which were purchased from this company. Sandisk MicroSD cards come with a 10 year warranty, yet Dash Cams Australia refuse to honor it. In the time that I have attempted to claim warranty on these cards, they have: - Told me that I did not purchase these memory cards from them (which I proved otherwise) -… Read more

Tried to claim that they cannot process my warranty claim, as this is a wear and tear issue (without even having a look at my cards)

- Claimed that my dashcams are not compatible with my memory cards (which I proved otherwise, despite the fact that they sold me these cards together with these dashcams anyway with the intent of getting me to use these components together)

- Told me that my memory cards are 16 months outside of warranty (which I proved otherwise)

- Told me that the 10 year warranty on my memory cards are void because I used then with my dash cams, and then produced me with a document from SanDisk at https://www.sandisk.com.au/about/legal/warranty/warranty-apac trying to prove their point (which I proved otherwise when I redirected the to the paragraph in this same document stating that these terms and conditions cannot override Australian Law).

I have raised this matter with the ACCC already. They have already investigated this matter, but informed me that if Dash Cams Australia will not abide by Australian consumer law, then it would be in my best interests to either get my bank to reverse the transaction, or for me to take Dash Cams Australia to court.

My bank notified me recently that they cannot reverse the transaction as it is too old, and I probably wont be able to take Dash Cams Australia to court as the baliff will probably cost just as much as my refund on these cards.

I am still assessing my legal options, and will be boycotting Dash Cams Australia for the rest of my life. In the meantime however, they can take this one-star review of mine and choke on it.

*** UPDATE! ***

Logged these faulty MicroSD cards with Sandisk directly. Told them "everything" (that I purchased these cards from dash cams australia, that I used these in my vicovation dashcams, etc), performed the troubleshooting steps that they have provided me, and received an RMA for these cards with absolutely no dramas! I sent these cards back to Sandisk a little while ago, and received an email from Sandisk recently confirming that they are sending me a replacement set of MicroSD cards. I should receive them before Christmas :)

So to reconfirm:

- Dash Cams Australia sold me a set of memory cards that later turned out to be faulty

- Dash Cams Australia originally tried to tell me that I didnt purchase these cards from them (which I proved otherwise when I provided a copy of our past email correspondence)

- Dash Cams Australia tried to claim that the fault with my cards was originally due to a "wear and tear" issue (without even having a look at them)

- Dash Cams Australia tried to claim that these microsd cards were not compatible with my vicovation cameras (despite the fact that these cards and cameras were sold together, and that it says otherwise on the manufacturers website, and that I have been using these cameras and memory cards together for years)

- Dash Cams Australia tried to claim that these microsd cards were 16 months outside of warranty (despite the fact that they have a 10 year warranty)

- Dash Cams Australia tried to prove that my warranty is void because I used these cards with my dash cams by presenting me with this document: https://www.sandisk.com.au/about/legal/warranty/warranty-apac (despite the fact that there is a section in this docment "beginning with bold text" which states that "SanDisk's products come with guarantees that cannot be excluded under the Australian Consumer Law.").

- I logged these faulty cards with Sandisk myself, and am currently approved for a set of replacement cards

- Dash Cams Australia will now be stuck with this negative review for a very long time, for attempting to void my legal rights as a consumer who tried to make a claim on a faulty product which they sold.

Dash Cams Australia, I hope it was worth it. You just lost yourself a customer.

Dash cam – Still learning how to use the dash cam, I bought one for my partners car and mine due to the "idiots" on the road these days and Townsville TSV standing for teens stealing vehicles I see a few each week. Also to record my own 4x4 adventures and looking forward for a trip up the cape. From buying and setting up with a 32gb card in car park of JB hi… Read more

fi and driving home, reviewing footage on the lap top it was super sharp and clear and of high quality including sound. Had times dates speed, also heard my breakfast order at sub way. So far really happy with the dash cam and looking forward to taking it off road. Now to install the other one on my partners car. I have already suggested my parents in-laws to buy for their F250 4x4 and 5thWheeler set up for touring and their other car for general Road use.

Works good – Until recently i have noticed that the dash cam will not work on the battery only when it is connected to power which is no goog when car is off seems to be a common problem with them shame i never noticed this before the return policy ran out