- Verified customer
Great AUSSIE company
These guys have been fantastic. They were easy to get a hold of and I spoke to them many times about my purchase. They were very helpful and made things easy to understand. I placed the order and received the item the next day with some added freebies. I had a few set up questions and these were answered straight away. Great company to deal with.
- Verified customer
Good company - they delivered every time.
I bought my dashcam from Dash Cams Australia via eBay as I was compelled to use a voucher that was due to expire. As a first time dashcam user, I couldn't have chosen better. They have been incredibly helpful, responding to queries methodically and timorously followed by outstanding service. Their product range is great and prices throughout their range are very competitive. From my experience, Dash Cams Australia is a transparent, vibrant company that doesn't abandon customers after point of sale. They also employ highly efficient and professi...onal individuals who are conscientious about the service they offer. And above all, they conform to a code of ethics that is highly commendable. Honesty and integrity means no hidden costs - or nasty surprises. For my next dashcam, I will definitely be a returning customer. Highly recommended
- Verified customer
Dash Cams Australia don't understand what Australian Consumer Laws cover.
Purchased a DOD LS500W dual channel camera at a cost of $400 plus. 14 months after buying it the internal battery died. Expectation is that a camera of this nature should be good for a number of years at least. Dash Cams Australia (DCA) stated that is was out of warranty (barely) and offered to replace the battery for $100 which required the unit being sent back to the manufacturer in Taiwan and likely to take three weeks. The battery is hardwired and not readily replaced by a user like many other electronic devices. Replacement batteries are n...ot stocked by DCA, they couldn't even tell me the model number so I could buy one and have it replaced. Lodged a complaint with Consumer Protection who approached DOD Australia direct rather than DCA. DOD Australia sent a new replacement camera the next day. They accepeted that the camera was faulty in that the battery should not have failed so soon. Great product and 5 stars to DOD Australia for their response, as for Dash Cams Australia 0 stars. Next time I need a camera I'll be looking elsewhere to shop.
- Verified customer
Sold a broken product and refused to refund
Dashcams Australia (a retailer) sold me a faulty Blackvue Coax cable and refused to give me a refund after 7 days (policy-related). When i first purchased my first pair of Blackvue dashcams from Dashcams Australia, all my telephone and email queries went unanswered. Dashcams Australia doesn't seem to care--take your money and you're on your own. After leaving a Google review, their attempt at communication improved with a copied and pasted generic reply claiming "unfairly reviewed", "Australian Consumer Law" and "google trusted store".
Given t...he situation of having been sold a faulty coax cable and then refused a refund, that is nowhere close to adhering to Australia Consumer Law. It's also irrelevant to me that their company is a "google trusted store"--i paid for a faulty coax cable--as the original distributor then had to give me a new working cable to fix the problem. The claim of "unfairly reviewed" applies only if i'd want them to give me a refund on a working product past a certain time-frame; it's never "unfair" to be left with a bad review after selling a broken product.
Never ever buy from this company
I bought a front and rear DOD dash cam. It has never worked properly. It freezes, sometimes it is just a black screen, the rear camera doesn’t record, it sometimes won’t turn off or on. After emailing the company and corresponding with [name removed], for months, I then sent it back to them. DOD replaced the battery and it worked for a little while, but now it’s doing the same thing again. The screen also has a blue tinge to it. I contacted [name removed] again requesting a replacement unit only to be told that it is out of warranty and that I ...have to pay now to have it fixed even though it is a pre-existing problem that was never dealt with. When I replied that they never fixed the problem in the first place and it shouldn’t be up to me to pay for it, he just replied with the same excuse OR they will give me a 15% discount on another unit!! In other words, they have taken my money and sold me a lemon unit, they now don’t care and only want more money out of me. I bought the cam after I was attacked through a road rage incident to make myself feel safer in the car and now I feel I have been mentally bashed by this company. They don’t stand behind the products they sell, and don’t care about the customers that have problems with the cams they have purchased. Once it leaves their store, they don’t want to know any problem with them. Don’t buy from them, you will regret it.
Great Service from Dashcams Australia
This is my third time buying cams from this company. The original cameras that I bought 6 yrs ago are still working fine! I just upgraded to the Vicovation Opia 2, as it is a much higher resolution camera. Bought online on Sunday, delivered Tuesday. Camera lives up to its hype, returning crystal clear video. Fitting was simple and all parts arrived as promised. I am Happy to recommend Dashcams Australia. Great service X 3!
- Verified customer
I have used Dashcams Australia twice now and find them to be excellent to deal with very professional and take great care in making sure you get the item ordered in excellent condition and promptly.The second item I bought was a Cellink NEO battery that was not delivered but not their fault but Australia Posts.Instead of me waiting for the Aus post investigation they sent a replacement promptly of their own accord and will now have to wait themselves excellent business acumen.They sent me many follow up emails keeping me in the loop as I did th...em about the communication with the carrier .Their whole web page ,invoicing and notification system is excellent can not thank them enough as is the range and quality of their stock a pleasure to deal with
Purchased a Transcend Drive Pro 520 Dash Cam about four months ago.Was initially impressed with their service but when it comes to after sales , forget it.Trying to source a replacement windscreen mount and they don't sell them.They are instead pushing customers onto eBay to buy Transcend accessories which don't exist anyway.They sell the cameras and no accessories.Anything on eBay is cheap after market rubbish and not the genuine part anyway.
Paul got ripped off
My experience is very similar to Mark got ripped off if not identical. The Marcus 5 Dash Cam only properly worked for a couple of weeks including the replacement cams (that,s if they were replaced). They then claim that you are out of the warranty period. The Marcus 5 dash cam was continually switching off and on on its own accord. Before
completely dying within two years of installation. That includes the many months where the dash camera was not working or had been sent back to Dash Cams Australia.
Don’t waste your time with this company. They sell rubbish cams with support to match!
Thought I would support an Australian reseller by purchasing what sounded like a good dash cam. First one broke first week, returned it and now the second one has been faulty despite perseverance. Have had it for 6+ months and have now found out the the second one I was sent was not the model I paid for, but an earlier version. Sick to death of it randomly stopping have tried all the fixes recommended. Tossed the thing in the bin as it was constant trouble. Not worth the high price I paid.
Dishonest warranty support
I have 2x faulty Sandisk MicroSD cards which were purchased from this company. Sandisk MicroSD cards come with a 10 year warranty, yet Dash Cams Australia refuse to honor it. In the time that I have attempted to claim warranty on these cards, they have:
- Told me that I did not purchase these memory cards from them (which I proved otherwise)
- Tried to claim that they cannot process my warranty claim, as this is a wear and tear issue (without even having a look at my cards)
- Claimed that my dashcams are not compatible with my memory cards...
Still learning how to use the dash cam, I bought one for my partners car and mine due to the "idiots" on the road these days and Townsville TSV standing for teens stealing vehicles I see a few each week. Also to record my own 4x4 adventures and looking forward for a trip up the cape. From buying and setting up with a 32gb card in car park of JB hi fi and driving home, reviewing footage on the lap top it was super sharp and clear and of high quality including sound. Had times dates speed, also heard my breakfast order at sub way. So far really h...appy with the dash cam and looking forward to taking it off road. Now to install the other one on my partners car. I have already suggested my parents in-laws to buy for their F250 4x4 and 5thWheeler set up for touring and their other car for general Road use.
Questions & Answers
I have an order: 24679 for which there is no delivery date and no way to contact the company, I ring the number and it can not be connected. Is this a scam?
Dash Cams Australia D.Dash Cams Australia
Hi David, thanks for getting in touch with us. Unfortunately this is not one of our order numbers. Are you sure you have the correct company? What was the phone number you called? Can you please email us a copy of your invoice to firstname.lastname@example.org and we will look into this for you. It doesn't sound like it was purchased from us at Dash Cams Australia.
I have a Vicovation Opia 2 (12 months old) there is a blue tinge to all videos, even when I use a daylight filter. I dont see any setting that addresses this.
Is the SanDisk 32GB Ultra a suitable micro SD for a Dashcam?
It sure is. I have a SanDisk 32 gig in one vehicle and a 64 gig Kingston in the other and both perfect.
Not always. A lot of newer cameras don’t support off branded SD cards and require you to use their branded cards.
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