ONTHEGO Custom Apparel

ONTHEGO Custom Apparel

 Verified
ONTHEGO Custom Apparel
3.9

199 reviews

PositivevsNegative
71% · 14149 · 25%
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Return Claim MadeYes · No
Product Quality
4.3
Shipping
4.1

Reviews

199 reviews
Jay B.
Jay B.Sydney Surrounds, NSW
 

Great product, great service

That's to the OTG team for delivering my work shirts on-time and the service was A1. Definitely recommend. Fast, efficient and great quality Show details
Greg
GregSouth East Queensland, QLD5 posts
 

Website crashed

Their website is still down, asks for a username and password. Click on any link from their Google or Product review links including a "Contact us" -all links on Google take you to the login screen. Wasted so much time trying to just see their website.
Chevy
Chevy
 
Sophie
SophieFar North Queensland, QLD
 

Do Not Order!!!

They have gone into receivership and neglected to let us know until the date that our order was supposed to arrive. We are now trying to get our $1280 returned and find replacement custom tracksuits for a sports team which could be disqualified without them. Super unimpressed!  Show details
Anil Neupane
Anil Neupane
  Verified

Good jersey quality and even better customer service

I just received my team’s order couple hours ago and the clothing quality is awesome. It feels so light and breathable. Perfect for summer sun.

More importantly, I would like to point out the fantastic customer service provided by Sheila Reguero! She is the pinnacle of customer service. From designing the order till delivery, the communication has been seamless. Sheila was super helpful and accommodating and throughout the process. Our US order got stuck in customs and Sheila managed the communications flawlessly to get our order delivered right before the first game of the season! Can’t thank Sheila enough. I will be ordering all my teams jerseys from OTG just for the customer service!  Show details

Patrick
PatrickGreater Melbourne (Outer), VIC
 

3 months to make order

They promise 5 weeks but in reality it took them 3 months to create 6 jerseys for a basketball team, then refused to refund and stopped responding to my emails. Show details
Product Quality
Sonya
Sonya
 
Marty
Marty2 posts
  Fair Incentive

Quality and Dedicated

I have used OTG apparel for the past 3 years now, customer service is excellent! quality products timely delivery. Thankyou Show details
Sammy C
Sammy CQLD
 

Best customised items ever!

We ordered Active Polo shirts for our local netball team and they fit perfectly! Great quality products and our designs were exact!  Show details
Joe C
Joe CSydney, NSW
  Verified

Good quality, reasonable price, awesome customer service

Ordered 5 ActivTek Polo with logo designed by myself and different names on the back as our sport team shirts. The service representative Sheila was very helpful throughout the process. She replied my email very promptly and I could tell that she tried to answer my questions to the best she could. The website is easy to use. Price is reasonable to affordable. Quality of the product is good too. Delivery time is amazing and they even included a few pairs of Christmas socks for free. Very nice touch. Excellent experience.

Edit: company went insolvent and still took my last order knowing they won't deliver the product. Scam. Show details

Product Quality
Shipping
Paul F.
Paul F.
 

Great Polo Shirts, Nice Design

I was able to design a polo shirt on the website and it was made perfectly! The fabric is a good sports quality and looks neat and tidy for my company brand. Show details
Product Quality
Shipping
Clair
ClairSydney, NSW
  Verified

We love our new uniforms, perfect fit and design!

My daughter and I love our new circus uniforms! The fabric is nice and light, the fit is true to their measurements and the design process was so easy. Thank you to Stana and the team! Can't wait to order more!  Show details
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Glenn
GlennCentral Queensland, QLD
 

Poor quality Tights

We ordered tights from On the Go Sports. The tights would attract a refund if sold commercially in a retail environment. The colour of the tights do not stay as the tights stretch, so all you see is the lining colour which is white.They are too long so they ride up and do not look particularly flattering on any body type.
Really disappointed with what we received considering the money we had spent on them and they are for a staff uniform that is now useless. Show details
Sharon
SharonCanberra 2600, ACT
 

1st Order experience

1st time designer and customer. The online designer is great but did need to proof the words and colour a few times to make sure what we designed was on the proof. Sheila did made this easy with lots of emails and fixing requirements in pretty quick turnaround time on answers. Shirts received for the day that I requested so very happy with that however our sponsor badge has come back missing the outline so it's hard to see the word unfortunately. We did make a mistake on a surname so in current negotiation to have 1 shirt redone. Show details
Product Quality
Shipping
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Harriet
Harriet
 

All round 10 out of 10

Purchased 19 singlets. All came in mint condition and we deliver early in time for our competition. Very happy all round Show details

Questions & Answers

Greg
Greg

How do we contact you. Every link I click on takes me to a Login screen. No phone number or email??

Ben M
Ben M

Hi there, do you sell basketball shorts (or similar) with pockets? This is essential for our team!
Thanks,
Ben

Cullen
Cullen

Will my front number on my basketball jersey orders be changed to match the back of each jersey?

On The Go Custom Apparel
On The Go Custom Apparel   DM   

We can definitely do this :) just add it into the comments when you checkout.

Cullen
Cullen  

I have already placed my order

Cullen
Cullen  

I would think that it would be obvious that the back number should match the front one

See all ONTHEGO Custom Apparel questions

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