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ONTHEGO Custom Apparel

ONTHEGO Custom Apparel

4.2 from 120 reviews

Reviews

Review distribution

5 star
77
4 star
18
3 star
5
2 star
6
1 star
14

Nikki

NikkiMelbourne

  • 4 reviews

Hopeless. Do not use.

published

I ordered some Christmas themed apparel on the 21st of October to be worn leading up to Christmas Day. I still haven't recieved it on the 11th December. 2 weeks delivery quoted, what a joke!

Return Claim MadeNo

Sports Hydrant

Sports HydrantSydney, NSW

  • Verified customer

Great product, great service

published

I was recommended to OTG 6 months ago. Since that time they have delivered a fast, friendly and efficient service. The quality of the merchandise is excellent and I am particularly impressed with the service. Nothing is too much trouble.

Product Quality
Return Claim MadeNo

Super accomodating

published

Initially when I placed the order things seemed to be on the back burner awaiting the design proof, but once I got in contact with the company they have been most helpful and responsive. They have assisted with design changes and additional items to the original order. Thanks for your help Sheila I cant wait to see the finished product.

Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel
Kate

KateSouth East Queensland, QLD

Poor service, non-resoonsive

published

I placed an order for a customized Christmas product, I thought my order was with Kmart. My credit card has been charged by OTG, yet the order shows as cancelled online. I contacted OTG a week ago, however they have failed to respond advising order status. Very disappointing as it is now too late to order elsewhere.

Product Quality
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Great service and Prompt responses

published

Sheila went above and beyond to ensure that all the details and images were right with my request. Responding to my emails within minutes late at night and early mornings she definitely did not disappoint. With an incredible outcome and design I cannot thank Sheila enough for her hard work and commitment to getting the job done, thanks again!

Product Quality
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Taeryong K.

Taeryong K.Ngunnawal 2913, ACT

great customer service

published

Sheila Reguero Is the best i have ever dealt with in my life. I have made many mistakes on the order but
she fixed all of them with great customer service. I was having a bad day today but she made me smile at the end. Thank you very much for your help. I am 200% coming back to order more from you guys.

Product Quality
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Still have not recieved order

published

Ordered over a month a go. Still have not recieved items. After countless emails and phone calls I was told that I'd be getting a refund immediately, then that I'd recieve my items within the next week. That was 2 weeks ago. Still not recieved. Digusted.

Product Quality
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Andrea

AndreaGreater Melbourne (Outer), VIC

Disgusted

published

18 phone calls, 18 promises to call me back and not one person has! No T-shirts, they have no idea when Ill get them! Worst experience ever! Promised a refund and no refund! Now its
Buyer beware! in the ombudsman hands!

Product Quality
Return Claim MadeYes
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel
Richard B.

Richard B.Greater Melbourne (Inner), VIC

They look fantastic

published

Nhanie is one of the best people I have dealt with. My order didnt go through the first time but she was able to assist and helped me get my tops on time. Fantastic and thank you.
Rich

Product Quality
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Excellent Products

published

I am really impressed with the quality of the items as well as how accurately the computer design equates to the real thing. Over-all excellent service. Looking forward to ordering through Onthego again in the future.

Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Quality shirts and good services

published

The jerseys are great quality and pleased with the way our design turned out but I did have issues with getting the Proof to approval and had to send emails to other representatives before it was address and processed accordingly in time to meet the 5 week deadline for dispatch. I had to email to find out if items had been dispatched as per previous advise and that took time to confirm, I did however get my packages prior to getting confirmation but checking my order the Original Proof I Declined was the design that ended up being printed but its small enough not to be noticeable however just ensure finer details like Proof approvals are followed to request especially with Vector files. Thanks Nhanie for all your assistance.

Product Quality
Shipping
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Lauren

LaurenAlice Springs, NT

Disappointing

published

Communication was terrible, we did not get what we ordered and the graphics were average We also got sent the wrong sizes, and took forever! Not happy, won't be using again.

Product Quality
Shipping
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

The reviewer stated that an incentive was offered for this review


Rebecca

RebeccaSouth East Queensland, QLD

great product

published

We love the shirts that OTG produce. This time however, there were several issues with timely delivery and worry that our shirts may not arrive at all. If it were not for the fantastic support by Sheila we would consider not purchasing through OTG again. Thank you Sheila for your amazing efforts!

Product Quality
Shipping
Return Claim MadeNo
2 comments
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel
Rebecca
Rebecca

I wouldn't exactly say it was a smooth experience. However, Sheila helped smooth over any issues which resulted in a positive result.


Difficult to Order

published
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Very responsive. Great options!

published

The online aspect was very responsive and the site has great options and cool designs. Thanks for an easy process. Will definitely come back next time. Will absolutely recommend to friends.

1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel
PokerFace

PokerFaceSydney, NSW

  • 5 reviews
  • 19 likes

Good product, slow shipping.

published

The shirts and singlets we ordered fit well and look great. As few things that would improve the overall experience:

1. The colours of the final product are considerably brighter and lighter than on the website.
2. The men's t-shirt sleeves are too long (almost to the elbow). For an athletic fit shirt, the sleeves should be shorter, and a bit more fitted.
3. The lead time is just too long. Shortening from five weeks to two is definately achievable (currently available if paying an extra fee).

Happy overall, but could be better.

Product Quality
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Annabelle

AnnabelleGreater Melbourne (Inner), VIC

Great service and high quality clothing

published

Dealing with the team at OTG was terrific throughout the whole process. Specifically Brett at the Melbourne office was fantastic, as he walked me through the whole process of developing and ordering our product and was very prompt with correspondence. The final product has exceeded our expectations, and I'm sure we will be ordering more with OTG in the future.

Product Quality
Shipping
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Excellent Customer Service

published

Thank you to the OTG team for processing our order so quickly. Our T-shirts arrived yesterday and they look great.
A special thanks to Nhanie for keeping us updated and making sure our order will be delivered on time. Excellent Customer Support!

Product Quality
Shipping
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Katie

KatieSouth East Queensland, QLD

Great Service

published

Our shirts were required on a tight deadline. After a few complications with the initial order process, OTG came through and delivered with time to spare for our event. A big thank you to Nhanie who went above and beyond and always kept me in the loop throughout this process. Very much appreciated and the shirts look great!!

Product Quality
Shipping
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Kieron Hunt

Kieron HuntSydney, NSW

Our team looked and felt great

published

The team at ONTHE GO we supportive and efficient, we managed through a small window of time to get exactly what we wanted. Thank you to all the team for their support.

Product Quality
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Page 1 of 6

Questions & Answers

Ethan G

Ethan Gasked

Hello, OTG Sports
Just a quickie, when you add the text box for names and numbers,
and on the essentials tab it asks for names and numbers, does that infomation
go on to the custom gear where you placed the Name&Number boxes?

Cause I can't find that info, and I'm not sure if I should order if it's not

1 answer
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Hi Ethan,

Yes that nformation will go on the same place where you placed your first name and number.
You can add as many logo's, sponsors, names and numbers as you want.

Hopfully this answer helps.

Thanks,

Matthew OTG


justindd31

justindd31asked

Do you ship to the United States?

1 answer
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Hi Justin,

Yes we definitely do ship to the US.

Please let me know if you have any more questions.

-Matthew OTG


Get an answer from our members and On The Go Custom Apparel representatives

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