Reviewer Photos & Videos
Excellent product and top tier service! Thank you Sheila!!
Loved the quality of the shirts so much we had to make a re-order. I had lost all of our previous order details but Sheila made it so easy for us to put an order in for additional shirts. Can not be more appreciative! Thankyou OTG
Print quality excellent, after that a bit disappointed
The ease in which to design and order is very easy. Once you have ordered though there seemed to be a lack of communication with customer service (seemed like "now you have paid we have other things to do" as I enquired about a lead time after a week and it took another email and about another week for a reply). Also, the sizing for the basketball singlets are VERY small and extremely SHORT in length. The quality of the print and the jersey material are very good.
jumpers very thin material, and with the shirts the grey that i picked on the computer still allowed my logo to stand out but when i received the shirts the grey was darker and makes it hard to see some of the logo.
would go with another company next time.
What I order but not delivered in the time guaranteed
The product was exactly what I ordered, the problem was Instead of 2 weeks like promised it took more than 8 weeks. It was a Christmas present luckily I have understanding family. Order number 5212, Ordered on the 29th Nov 2019 and received on the 4th Feb 2020.
I received an email 23 Jan 2020 that they was a problem (file error) at there end with the pictures I wanted used and had to resend then.
Ordered personalised Christmas socks
After waiting 8weeks for the socks I ordered for my family for Christmas they finally arrived last week now February. The socks are very poor quality, you can not make out the pictures on the socks even when my son is a size 5 puts them on the stretch and distort. The pictures are the size of a 5 c piece. I have spoken to the company and they have confirmed with the production team that is what they are supposed to be. Nothing like what is advertised. I spent $50 on 3 pairs of socks I could of gone elsewhere and bought designer socks for that that will be born as these are going straight in the bin.
Unfortunately i waited almost 2 months for my socks to arrives and when they did they weren't of good quality. I tried to resolve this issue privately and was told I would receive a refund and Kmart voucher 3 weeks ago but am still waiting. Very disappointing and won't be using this service again.
WOW!!! Never buy from this company!! I never received my socks that I purchased. They emailed me that I will get a full refund and a voucher for $20 to use at Kmart and I haven’t received either of them!! Very disappointed! Such a scam do not buy!!!!! I have tried to email them numerous times and they always say I will look into it and never do. DO NOT BUY
- Verified customer
kmart personalization socks..no show
Sent order for socks on 2/12/19....Was acknowledged and advised 14 days delivery...NO GO!!!....One day to Christmas and still nothing....Sent two emails ..no reply...Left message on phone ...no reply.....It was meant to be a gift for my son in law from his little baby girl for Christmas...You are a Scrooge Kmart personalization OTG.....and very disappointing.
Do not buy from this company
2 weeks+ delivery my a**. I purchased Christmas socks through the kmart website almost a month ago, and have still received nothing. Website enquiry seemingly ignored and phone calls remain unanswered.
The only thing they've done (quickly) is take my money.
1.5 days left until Christmas and no present. I want an apology and a damned refund.
Orders 2 pair of socks on the 8 November. The email said would have in 2 weeks, rang and said it would be early December. Still have not received tracking order or product. This was a special Christmas present in memory of our pet. I have sent 7 emails no response, left 4 messages no response. When I did get through, the customer service person hung up on me. Absolutely disgusted and doesn't reflect well on Kmart.
Questions & Answers
Will my front number on my basketball jersey orders be changed to match the back of each jersey?
Hello, OTG Sports
Just a quickie, when you add the text box for names and numbers,
and on the essentials tab it asks for names and numbers, does that infomation
go on to the custom gear where you placed the Name&Number boxes?
Cause I can't find that info, and I'm not sure if I should order if it's not
Wouter S.On The Go Custom Apparel
Yes that nformation will go on the same place where you placed your first name and number.
You can add as many logo's, sponsors, names and numbers as you want.
Hopfully this answer helps.
Do you ship to the United States?
Wouter S.On The Go Custom Apparel
Yes we definitely do ship to the US.
Please let me know if you have any more questions.
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