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ONTHEGO Custom Apparel

ONTHEGO Custom Apparel

3.8 from 152 reviews

Reviews

(90)
(18)
(5)
(8)
(31)
  • Product Quality
    4.2 (57)
  • Return Claim MadeYes (5) · No (62)
  • Shipping
    3.9 (33)

Reviewer Photos & Videos

  • More

Thank you nerro for the great communication

published

Throughout the whole process nerro has amazing communication and helped me out throughout all the way ! I can’t wait to see the final design when it’s finally delivered. Thank you !

Product Quality
Shipping
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Cathy D.

Cathy D.South East Queensland, QLD

What I order but not delivered in the time guaranteed

published

The product was exactly what I ordered, the problem was Instead of 2 weeks like promised it took more than 8 weeks. It was a Christmas present luckily I have understanding family. Order number 5212, Ordered on the 29th Nov 2019 and received on the 4th Feb 2020.
I received an email 23 Jan 2020 that they was a problem (file error) at there end with the pictures I wanted used and had to resend then.

Product Quality
Return Claim MadeNo
3 comments
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel
Cathy D.
Cathy D.

Hi where do I go to see my DM, there is no mail in my inbox on you web site

On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Excellent

published

Excellent service. Great price. Great product. Quick delivery. 2nd time purchasing from here and both times have had absolutely no issues. Everything has arrived exactly as ordered before the date estimated.

Product Quality
Shipping
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel
Tamara

TamaraSouth East Queensland, QLD

  • 2 reviews

Ordered personalised Christmas socks

published

After waiting 8weeks for the socks I ordered for my family for Christmas they finally arrived last week now February. The socks are very poor quality, you can not make out the pictures on the socks even when my son is a size 5 puts them on the stretch and distort. The pictures are the size of a 5 c piece. I have spoken to the company and they have confirmed with the production team that is what they are supposed to be. Nothing like what is advertised. I spent $50 on 3 pairs of socks I could of gone elsewhere and bought designer socks for that that will be born as these are going straight in the bin.

Product Quality
Shipping
Return Claim MadeNo
2 comments
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel
Tamara
Tamara

I have already emailed and was told this is the correct quality of the product. The review was to prevent other people from buying this product and being disappointed


Andrew

AndrewPerth, WA

Great service

published

My request for a customised TShirt was handled very well . The support I was given to design it was helpful and I was extremely happy with the end product. Delivery was prompt.

Product Quality
Shipping
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Moni f

Moni f

  • 7 reviews

Kmart socks

published

Unfortunately i waited almost 2 months for my socks to arrives and when they did they weren't of good quality. I tried to resolve this issue privately and was told I would receive a refund and Kmart voucher 3 weeks ago but am still waiting. Very disappointing and won't be using this service again.

Product Quality
Shipping

Shiree

ShireeCanberra 2600, ACT

Onthego Service

published

Thank you for the excellent and efficient service.

The products are always of high quality.

I have been ordering for the past 6 months and will continue to order products for my business from here.


Brit

BritGreater Melbourne (Metropolitan), VIC

Kmart socks

published

WOW!!! Never buy from this company!! I never received my socks that I purchased. They emailed me that I will get a full refund and a voucher for $20 to use at Kmart and I haven’t received either of them!! Very disappointed! Such a scam do not buy!!!!! I have tried to email them numerous times and they always say I will look into it and never do. DO NOT BUY

1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel
Fiona Callisto

Fiona CallistoPerth, WA

  • 2 reviews

Bad service

published

Ordered 2 pairs if socks in early november for Christmas presents, and im still waiting. Have sent numerous emails and left many messages and only 1 reply which said they would look into it, and im still waiting. Not good enough! Order 2487

Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel
Deborah Robinson

Deborah RobinsonWestern Australia

  • Verified customer

Not happy

published

I didn't receive my product (soscks) or an email about my product and has been over 2 weeks. No info
Really not happy would not go through again. Would of liked a answer

Shipping
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

  • Verified customer

kmart personalization socks..no show

published

Sent order for socks on 2/12/19....Was acknowledged and advised 14 days delivery...NO GO!!!....One day to Christmas and still nothing....Sent two emails ..no reply...Left message on phone ...no reply.....It was meant to be a gift for my son in law from his little baby girl for Christmas...You are a Scrooge Kmart personalization OTG.....and very disappointing.

Jo

Product Quality
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Do not buy from this company

published

2 weeks+ delivery my a**. I purchased Christmas socks through the kmart website almost a month ago, and have still received nothing. Website enquiry seemingly ignored and phone calls remain unanswered.

The only thing they've done (quickly) is take my money.

1.5 days left until Christmas and no present. I want an apology and a damned refund.

1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Still nothing

Still nothingDarling Downs, QLD

Still nothing

published

Orders 2 pair of socks on the 8 November. The email said would have in 2 weeks, rang and said it would be early December. Still have not received tracking order or product. This was a special Christmas present in memory of our pet. I have sent 7 emails no response, left 4 messages no response. When I did get through, the customer service person hung up on me. Absolutely disgusted and doesn't reflect well on Kmart.

Return Claim MadeNo
3 comments
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel
Still nothing
Still nothing

Was speaking to someone from your office today. They have said they will refund the money and still send the 2 pairs of socks ASAP. Very disappointing. Please advise you have done this. Order number 2539

Still nothing
Still nothing

Have given you what you want but still no response. Just want my 2 pairs of socks to give to the people. Have a bit of professionalism and send the product


Disappointing Service

published

I placed an order through Kmart on 17/11/19 and was finally told after many attempts to contact this company that my order would be dispatched in the week of 9/12-13/12 week. Still no word on if they've been dispatched or even made, despite my numerous attempts to call AND email the company. The least they could do is provide some form of an update. Very disappointed with the service and lack of communication.

Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Customer service is terrible and product isn't too crash hot either

published

Ordered custom socks on the 30th October through Kmart Personalisaton. After chasing the order up on 3 separate occasions the socks eventually turned up 7 weeks later. Customer service were extremely unhelpful and offered no reason as to why the delay. Never receive a tracking order. The quality of the image on the socks is pretty poor. I had submitted a high quality image and I'm very disappointed with them.

Product Quality
Shipping
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Poor Service - Failed to Deliver

published

Appalled by the service of OTG - I placed an order on the 11th of November through Kmart of a pair of socks for a Christmas gift which I was told they would be dispatched in the 1st week of December. Since then the product has not arrived, I have tried to call the Customer Service line that goes straight to a generic voicemail, I have sent emails and no responses.

I am surprised OTG is still in business with such a shocking customer service team.

Do not ever purchase through this company.

Shipping
Return Claim MadeNo
6 comments
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Hello Philippa,
We are really sorry to hear this. Could you please share the order number? We will try our best to get some information for you.
Regards,
OTG Team

Philippa
Philippa

3296

Philippa
Philippa

Hi, can you please advise if this has been raised Wouter? I will be raising this with the ACCC as I have paid for a product I am not receiving any correspondence on where my order is. Pathetic


Michelle

MichelleGreater Melbourne (Inner), VIC

  • 2 reviews

Amazing!!!

published

My Christmas stockings and sacks looked amazing, I was so pleased with the designs of all my pets, really great addition to my decoration this year

will be ordering more.

thanks OTG& kmart

Product Quality
Shipping
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

So disappointed with service - one star is too much

published
3 comments
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Hello,
We are really sorry to hear this. This is a very unfortunate situation. This is not what we aim for at OTG. Please let us know if we can do anything to make it better
Regards,
OTG Team

MAM
MAM

A refund would be good. It was a whole family experience. No point now. One sister-in-law invested $140 + postage, the other $120 + postage and myself $60 + postage. I look forward to receiving a favourable response.

MAM
MAM

Seeing as you didnt ask like you have with other people who have complained about the poor service, our order numbers are 840, 901 and 990. We look forward to receiving a full refund.

The reviewer stated that an incentive was offered for this review


Speedy oztag tees!

published

Awesome oztag tees for my son's team! Quicker delivery than expected and fantastic quality. The kids love wearing their tees and will definately order again next season! Thanks ONTHEGO for your great service!

Product Quality
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Bronwyn Douglas

Bronwyn DouglasHobart, TAS

Still no socks!

published

I ordered custom Christmas socks mid November and no correspondence since! I phoned last week and was told they were waiting for a dispatch number...still nothing! I tried phoning several times today and no answer. Had to leave my name and number and they will get back to me...still nothing! Sooooooo disappointing. Will have to replace these gifts now! Very poor service!

2 comments
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Hello,
We are really sorry to hear this. Could you please share the order number? We will try our best to get some information for you.
Regards,
OTG Team

Bronwyn Douglas
Bronwyn Douglas

4460


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Questions & Answers

Ethan G

Ethan Gasked

Hello, OTG Sports
Just a quickie, when you add the text box for names and numbers,
and on the essentials tab it asks for names and numbers, does that infomation
go on to the custom gear where you placed the Name&Number boxes?

Cause I can't find that info, and I'm not sure if I should order if it's not

1 answer
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Hi Ethan,

Yes that nformation will go on the same place where you placed your first name and number.
You can add as many logo's, sponsors, names and numbers as you want.

Hopfully this answer helps.

Thanks,

Matthew OTG


justindd31

justindd31asked

Do you ship to the United States?

1 answer
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Hi Justin,

Yes we definitely do ship to the US.

Please let me know if you have any more questions.

-Matthew OTG


Get an answer from our members and On The Go Custom Apparel representatives

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