- Verified customer
Great product, great service
I was recommended to OTG 6 months ago. Since that time they have delivered a fast, friendly and efficient service. The quality of the merchandise is excellent and I am particularly impressed with the service. Nothing is too much trouble.
Initially when I placed the order things seemed to be on the back burner awaiting the design proof, but once I got in contact with the company they have been most helpful and responsive. They have assisted with design changes and additional items to the original order. Thanks for your help Sheila I cant wait to see the finished product.
Poor service, non-resoonsive
I placed an order for a customized Christmas product, I thought my order was with Kmart. My credit card has been charged by OTG, yet the order shows as cancelled online. I contacted OTG a week ago, however they have failed to respond advising order status. Very disappointing as it is now too late to order elsewhere.
Great service and Prompt responses
Sheila went above and beyond to ensure that all the details and images were right with my request. Responding to my emails within minutes late at night and early mornings she definitely did not disappoint. With an incredible outcome and design I cannot thank Sheila enough for her hard work and commitment to getting the job done, thanks again!
great customer service
Sheila Reguero Is the best i have ever dealt with in my life. I have made many mistakes on the order but
she fixed all of them with great customer service. I was having a bad day today but she made me smile at the end. Thank you very much for your help. I am 200% coming back to order more from you guys.
Still have not recieved order
Ordered over a month a go. Still have not recieved items. After countless emails and phone calls I was told that I'd be getting a refund immediately, then that I'd recieve my items within the next week. That was 2 weeks ago. Still not recieved. Digusted.
Quality shirts and good services
The jerseys are great quality and pleased with the way our design turned out but I did have issues with getting the Proof to approval and had to send emails to other representatives before it was address and processed accordingly in time to meet the 5 week deadline for dispatch. I had to email to find out if items had been dispatched as per previous advise and that took time to confirm, I did however get my packages prior to getting confirmation but checking my order the Original Proof I Declined was the design that ended up being printed but its small enough not to be noticeable however just ensure finer details like Proof approvals are followed to request especially with Vector files. Thanks Nhanie for all your assistance.
Communication was terrible, we did not get what we ordered and the graphics were average We also got sent the wrong sizes, and took forever! Not happy, won't be using again.
The reviewer stated that an incentive was offered for this review
We love the shirts that OTG produce. This time however, there were several issues with timely delivery and worry that our shirts may not arrive at all. If it were not for the fantastic support by Sheila we would consider not purchasing through OTG again. Thank you Sheila for your amazing efforts!
Difficult to Order
I found to order jerseys for my team super difficult. It seems easy however the system is one step back to two steps forward when you get to the next screen. I was trying to put kids sizes and there was no prompt for it and ended at the end of the order with not knowing what size i ordered 12 jerseys! I must have done it a few times until i saw what to do next... so not very clear. The help on the side is good. The phone call i made today to verify my order before entering (i haven't done as yet) the lady sounded muffled. I had to guess what sh...e was saying but it could have been a bloke... seriously could not tell with the croaky voice. I said i would ring back thinking it was a line connection. still experience same. I had to end the call and thought i would check reviews to see if this is a reputable jersey place for my oztag team. Im hoping im not making a mistake choosing On The Go custom apparel. OTG you need more photo's of people wearing your different types of tops. I would have loved to see different shape children and adults wear razorback tops and the likes as oztag the tops can not be pass the velcro tabs.
Good product, slow shipping.
The shirts and singlets we ordered fit well and look great. As few things that would improve the overall experience:
1. The colours of the final product are considerably brighter and lighter than on the website.
2. The men's t-shirt sleeves are too long (almost to the elbow). For an athletic fit shirt, the sleeves should be shorter, and a bit more fitted.
3. The lead time is just too long. Shortening from five weeks to two is definately achievable (currently available if paying an extra fee).
Happy overall, but could be better.
Great service and high quality clothing
Dealing with the team at OTG was terrific throughout the whole process. Specifically Brett at the Melbourne office was fantastic, as he walked me through the whole process of developing and ordering our product and was very prompt with correspondence. The final product has exceeded our expectations, and I'm sure we will be ordering more with OTG in the future.
Excellent Customer Service
Thank you to the OTG team for processing our order so quickly. Our T-shirts arrived yesterday and they look great.
A special thanks to Nhanie for keeping us updated and making sure our order will be delivered on time. Excellent Customer Support!
Our shirts were required on a tight deadline. After a few complications with the initial order process, OTG came through and delivered with time to spare for our event. A big thank you to Nhanie who went above and beyond and always kept me in the loop throughout this process. Very much appreciated and the shirts look great!!
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Questions & Answers
Hello, OTG Sports
Just a quickie, when you add the text box for names and numbers,
and on the essentials tab it asks for names and numbers, does that infomation
go on to the custom gear where you placed the Name&Number boxes?
Cause I can't find that info, and I'm not sure if I should order if it's not
Wouter S.On The Go Custom Apparel
Yes that nformation will go on the same place where you placed your first name and number.
You can add as many logo's, sponsors, names and numbers as you want.
Hopfully this answer helps.