Reviewer Photos & Videos
I will never use this service again and definitely DO NOT Recommend!
Waited 8 weeks for delivery, delivery arrived just under a week before the event they were ordered for and sadly the shirts looked nothing like the proof that was approved; instead of the striking Dark grey, light grey and hot pink that are our recognised branding we received dirty white, purpley mushroom pink and candy pink. Sent photos and raised the issue and sent photos; at first we were told no problems- we will refund; this would have allowed us to arrange a replacement and utilise the awful ones we received in the interim. 3 days later w...e received an email saying if we used them no refund, some ramble about washing them to see if the colour changed and telling us they would need to be returned to be assessed for a refund. Not happy; do not recommend. Starting over without refund with a more reputable organisation. Lesson learned- completely burned!
Quality and Dedicated
I have used OTG apparel for the past 3 years now, customer service is excellent! quality products timely delivery. Thankyou
The reviewer stated that an incentive was offered for this review
Best customised items ever!
We ordered Active Polo shirts for our local netball team and they fit perfectly! Great quality products and our designs were exact!
Good quality, reasonable price, awesome customer service
Ordered 5 ActivTek Polo with logo designed by myself and different names on the back as our sport team shirts. The service representative Sheila was very helpful throughout the process. She replied my email very promptly and I could tell that she tried to answer my questions to the best she could. The website is easy to use. Price is reasonable to affordable. Quality of the product is good too. Delivery time is amazing and they even included a few pairs of Christmas socks for free. Very nice touch. Excellent experience.
Great Polo Shirts, Nice Design
I was able to design a polo shirt on the website and it was made perfectly! The fabric is a good sports quality and looks neat and tidy for my company brand.
We love our new uniforms, perfect fit and design!
My daughter and I love our new circus uniforms! The fabric is nice and light, the fit is true to their measurements and the design process was so easy. Thank you to Stana and the team! Can't wait to order more!
Poor quality Tights
We ordered tights from On the Go Sports. The tights would attract a refund if sold commercially in a retail environment. The colour of the tights do not stay as the tights stretch, so all you see is the lining colour which is white.They are too long so they ride up and do not look particularly flattering on any body type.
Really disappointed with what we received considering the money we had spent on them and they are for a staff uniform that is now useless.
1st Order experience
1st time designer and customer. The online designer is great but did need to proof the words and colour a few times to make sure what we designed was on the proof. Sheila did made this easy with lots of emails and fixing requirements in pretty quick turnaround time on answers. Shirts received for the day that I requested so very happy with that however our sponsor badge has come back missing the outline so it's hard to see the word unfortunately. We did make a mistake on a surname so in current negotiation to have 1 shirt redone.
All round 10 out of 10
Purchased 19 singlets. All came in mint condition and we deliver early in time for our competition. Very happy all round
Its alright, just keep an eye on it.
The online designer is easy to use. Once you order you need to make sure that you keep an eye on your design. When it's converted a lot of things change. Font is a big issue I glazed over and it didn't come out how I expected.
The staff are friendly enough and from my experience always there to help.
When I got the order, few things to take note of.
Sizing is one thing you need to consider. Whatever size you are, get a size larger, it's a bit tight but not uncomfortable. Also, colours are a bit faded in real life in comparison to the colour to choose in the designer. The pattern I chose came out scaled down as well, so just something to consider when buying.
Sheila is amazing
I have had 2 orders through OTG now and have had the pleasure of having Sheila at our beck and call, she's been amazing and is very thorough, prompt and goes above and beyond for us. we thank Sheila for her efforts and will shop again soon
Illegally denied refund, shocking customer service
I required a refund for an order I made today as a result of them advertising the fact that there was a 2 week lead time option for delivery. I have now, after the purchase learnt this is not the case, with a 5-7 week lead time.
I included within the order a note stating I wish to have the 2 week expedited shipping option - the order does not meet my clearly stipulated expectations as a result of not only their advertising but also the fact that I clearly articulated that I wanted the fast shipping option when I ordered as a note.
This is no...t a change of mind - this is a case of a consumer being mislead and then illegally denied a refund even though a clear expectation and request was communicated. Within less than an hour of the order I requested a refund immediately after being told that they no longer offer the advertised shipping option. Refund still denied. Contacting the ACCC
I placed my first order -- excellent experience, from design to making the purchase. I have high hopes for the delivery on the other side of the globe. Great customer care by Nhanie and Sheila -- very efficient.
UPDATE. I have now received my order and am very pleased with the purchase. Sizes may be a bit on the tighter side but definitely no problem in my case.
Flexibility and Customer Care
A shout out to Stana, Sheila, Mick and all the team at OTG Sports who have once again helped us to bring together a team to ensure we look great. this is now my 5th time buying a team uniform from them and they are always on hand to assist and ensure that the product and quality is absolutely top notch. Their round the clock flexibility is so refreshing, as is their customer care so I cannot recommend them enough and in this year 2020, buying Australian Made is even more important. well done to all the team at OTG Sports.
Great Customer Service
Made a repeat order of a previous design and Sheila was very prompt in responding and processing our order. Very easy to work with and would recommend in the future!
Wonderful customer service
Shelia was amazing! Really helped out when needing to adjust my order. Her response was quick, helpful & curtious. I am looking forward to seeing the final product. Thanks so much again.
Sheila was amazing to deal with, she has great attention to detail, is very polite, a true pleasure to to speak with and made the process so easy! I will definitely be ordering again! Thanks again guys :)
Great product and service
I have made a number of purchases of apparel over the last few years. Quality has always been great, and customer service and communication have been excellent. Would highly recommend OTG to others seeking custom apparel
loved our basketball singlets! The style and material were awesome, Considering everything that's happening the turn-around was quick and we got exactly the look we were after. Would definitely recommend.
Overall service = very average, Nhanie helped a lot.
Overall, ONTHEGO Custom Apparel was OK with the way they handled and processed my order. I understand the current climate in the world, but there was no communication for many weeks regarding my order. My order was meant to have arrived on the 6th of August, but I had to email a week later in regards to where it was. No notice or discussion as to the delay, which was disappointing as I was expecting the item on the day provided. Nhanie though when I contacted ONTHEGO Custom Apparel was helpful and professional, she is an asset to your company but the overall service lacked. I won't be recommending ONTHEGO Custom Apparel if they require a specific date for goods to arrive, or would like a high level of communication from the company.
Questions & Answers
Hi there, do you sell basketball shorts (or similar) with pockets? This is essential for our team!
Will my front number on my basketball jersey orders be changed to match the back of each jersey?
Hello, OTG Sports
Just a quickie, when you add the text box for names and numbers,
and on the essentials tab it asks for names and numbers, does that infomation
go on to the custom gear where you placed the Name&Number boxes?
Cause I can't find that info, and I'm not sure if I should order if it's not
On The Go Custom Apparel
Yes that nformation will go on the same place where you placed your first name and number.
You can add as many logo's, sponsors, names and numbers as you want.
Hopfully this answer helps.
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