Fantastic design, quality & service!
I have placed numerous orders with On the go over the last couple of years, each time my experience has been great. From design, through to customer service, then the actual product cannot be faulted. I will continue to use On the go for this reason.
VP - Narooma FC
A quality product at a quality price!
We couldn't be happier with the service, product and timeliness of delivery provided by OTG! The flexibility in design and ease of use of OTG's online Kit Builder made decision making a breeze. When you compare the price to similar options using vinyl transfers for example, OTG's sublimation options are more than competitive. We will definitely be looking at using OTG for future merchandise needs!
Great sports gear at reasonable prices
We recently ordered 78 cycling jerseys and polo shirts for the Ghostriders Cycling Group. The order was received on time and with no errors. We were pleased the quality of the garments and the efficiency of the staff. We will certainly be ordering more.
Could Not Re-Order Same Jerseys
Ordered 11 jerseys for our sports team, and before they were even produced, we wanted to add an extra jersey to the order however OTG wouldn't allow it. They would only accept newly placed orders however had an MOQ of 5, and we would've had to pay for additional shipping. Doesn't make sense as the initial jerseys weren't even produced!
The service team was very quick to respond especially their live chat team. The quality is okay and the overall look is quite good. Satisfied overall with the final product however the designing process was a little difficult.
Disappointed: jackets are like plastic bags
I ordered lightweight jackets, but what I got was nothing more than a wafer thin rain coat, which is no good to me. There is no information when ordering to alert you to the fact you are purchasing something so thin. The images in the design phase look for more substantial, and so do the advertising photos. They are nothing like the sample of the hoodie I was sent - we subsequently decided to change to jackets rather than hoodies, but didn't expect the material to be so vastly different. These are useless. The polo shirts are very thin also, almost see through - only just acceptable. During the sales process they were quite responsive.... I am still waiting on a response to my complaint.
Ordered some staff shirts for our faculty, the staff were very helpful and went above and beyond. We have now received our product and I am very happy with the result! Thankyou very much!
ONTHEGO 5 stars for you!
Tony from OnTheGo is amazing! His customer service is so efficient it blows my mind, fast, diligent and very caring. I made an order for personalised shirts for our Ultimate Frisbee Team, making the design was easy and Tony went through step by step to make sure it was all perfect before send off. I enquired about ETA and he was pretty spot on, the shirts actually came earlier then expected. We had our first trial with the shirts last night and my goodness they are good, breathable, quick dry, genius and they look great! We love them! Thanks again to Tony, Mick and The Team at OnTheGo. I highly recommend them and have no doubt we will be doing business again in the future.
Great customer service
Extremely happy with the quality of the shirts I purchased from On TheGo. Jeny from on the go went far and beyond to help me. Her customer service and communication made it an easy and pleasant process
Bulk Buy of 180 x Sports T-Shirts for our Triathlon Club
Michael from OnTheGo has been so easy to deal with. We have used OnTheGo for years when ordering our t-shirts because their pricing is competitive, quality of t-shirts is great and efficient customer service. Everything is just way too easy when using these guys. We are so very pleased with our order for around 180 x sports material tees we just received in time for our up annual upcoming Triathlon NSW Club Championships event. Thank you so much to Michael and the rest of the team at OnTheGo. Keep up the great work.
Robbie from Hills Triathlon Club in NSW
Best Customer Service!
Sheila does a great job in getting our needs met for the design. She has done an awesome job - has been a pleasure to deal with OnTheGo!
Great customer service!
Great customer service.
Both times i have placed and order Sheila has helped me and done an awesome job - Made it a pleasure to deal with On The Go. Cheers for creating good customer service.
OnTheGo are the best in the business
Sheila from OnTheGo went above and beyond to make sure my order was approved ASAP and sent to production. OnTheGo are my go to whenever I need apparel. OnTheGo are always responsive, professional and deliver great products with the highest quality. I would highly recommend OnTheGo for your all your apparel needs
Great customer service!
Sheila was very helpful and easy to deal with. I ordered Touch Football singlets and had the artwork returned for approval extremely quickly. Making changes was no problem and handled without any problem. I was even offered a discount when ordering an extra 5 singlets after the initial order was processed. I would highly recommend On The Go for any sports apparel.
Great Customer Service
am very pleased with the customer service I recieved during the process of ordering volleyball team jerseys from Sheila through On the Go Sports. Although the site had specified a minimum order of 5 she helped me work around this in such a way that I was able to order a single adjusted shirt for a libero. Throughout the process she was very polite and exceptionally helpful, even going as far as giving me a phone call when there had been updates during the design/ordering process.
I am very satisfied with my experience and will continue to use On the Go Sports for jerseys in the future.
Great service and great product.
My beach volleyball team ordered shirts through ONTHEGO. They were great. We've gone back for a second order. Customer service is good. It would be good if delivery could be a bit faster, and you could put images/emojis in the text fields on the back of shirts.
Informed emails for delivery and great design work and fits really well.
Would recommend to other personal trainers looking to design apparel
Terrible! Terrible! Terrible!
Ordered some team tracksuits for our junior basketball team, received raincoats instead. Rang them to rectify the error but costomer support sounded young and inexperienced and didn't know what to do. I emailed the complaints department to help and they did organize to have them remade with the tracksuit jacket. Recevied the correct remade jackets after a futher 4-5 weeks only to see the names and numbers were not to the scale I designed. The names and numbers where way too big and in the wrong positions. This is because they did not record all the measurements and positions of the names and numbers as I requested. I don't know how they got it so wrong considering I used their own bulid kit to design our uniform. I had to chase them and follow up on emails only to be disappointed time and time again. Their product is not made in Australia, it is made in Honk Kong or Pakistan hence all these mistakes with my order. Also wanted to order an extra jacket for a new player that joined the team and was told I could not order just one jacket, the min was 5 jackets. I explained to them that this was a juniour team and these young girls will grow at different rates and we will require new team gear as each individual grows. It was rediculous we had to order a min of five when we only need one or two when a player outgrows their jacket. Had I known this was the case I wouldn't have gone through OTG. I deal with another Aussie company for my other juniour team and I have never had these terrible issues. In the end OTG did make the extra jacket for me but that came with all the names and numbers out of scale too. By this stage I had enough of this company's bad service and product, I requested a full refund which they did refund my money but with more issues there too, I returned all the jackets and went to the other company I deal with for my other team where I had no issues at all. I would not recommend this company at all. One word to desribe them...Nightmare!
The design phase of OTG is really good. The website is easy to use and you can really start designing your dream shirts without issue. We used them to create some corporate polo's and some fun t-shirts for our start up.
We uploaded the company logo and dragged and dropped to get what was desired. Very simple and easy process.
Something to note is that the manufacturing process does take a while - there are multiple stage gates of logo approval, sizing confirmation etc. and then you queue up behind other works. Our job took about 5 weeks from beginning to end.
We also had some issues with the logistics. It was frustrating, however the customer service staff were really committed to getting things corrected. After these initial issues we received the full order and are absolutely thrilled with the result.
What I learned when talking to the customer staff was that they are a fairly young business. I understood this as they have some teething issues that they are working through and they seemed to really appreciate the feedback that I gave when there was an issue detected.
All in all I really respected the way they worked through the order. I imagine that if they sort out these kinds of issues they will have a really good operation end to end.
Great Customer Service and quality designs.
Brett from On The Go was very easy to work with in delivering us our cricket shirts on time for our cricket season.
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