Reviewer Photos & Videos
Great product and service
I have made a number of purchases of apparel over the last few years. Quality has always been great, and customer service and communication have been excellent. Would highly recommend OTG to others seeking custom apparel
Overall service = very average, Nhanie helped a lot.
Overall, ONTHEGO Custom Apparel was OK with the way they handled and processed my order. I understand the current climate in the world, but there was no communication for many weeks regarding my order. My order was meant to have arrived on the 6th of August, but I had to email a week later in regards to where it was. No notice or discussion as to the delay, which was disappointing as I was expecting the item on the day provided. Nhanie though when I contacted ONTHEGO Custom Apparel was helpful and professional, she is an asset to your company but the overall service lacked. I won't be recommending ONTHEGO Custom Apparel if they require a specific date for goods to arrive, or would like a high level of communication from the company.
Quickly sorted out a problem
I ordered some shirts and there was a problem, however Nhanie was extremely helpful and the problem was sorted out quickly and totally to my satisfaction. Four stars due to the problem in the first place but five stars for the response.
Good service fast speed
after needing some (admittedly last minute) jerseys I happened to stumble on OTG the expansive range of designs, colors and customization was honestly impressive, in >20 minutes I had a team jersey with custom names and numbers, the team got back to me super fast and shipped it out within 5 weeks super happy and highly recommended
Highly recommended & we will be ordering again
We needed to order some uniforms our workshop & quickly! After a bit of research, we found OTG and ordered hoodies from their super rush range. It was easy to use the online design tool & the best part was after we approved the artwork, the hoodies got delivered to our workshop in 7 business days. The hoodies are of a good quality & we'll definitely be ordering from OTG again.
Brilliant. 100% recommend cheap and easy
would highly recommend making jerseys and or sports clothing on this website. Was an easy process and they came brilliantly. Will definitely be using this website for future clothing creation :)
The reviewer stated that an incentive was offered for this review
Great service & great product
The team are helpful and reply quickly (especially Nhanie).
Jerseys are excellent quality including colour, style, material & durability.
Have ordered three separate times and have been pleased every time.
Thanks heaps guys.
Hi, a big thankyou to Nhanie as my first point of contact for my enquiry, she was wonderful & welcoming. I have since dealt with Sheila in arranging the design & sizing options. Nothing but excellent service & communication in every facet of the job. Goods not here yet, but will certainly pop back on for further review when they do arrive. Following on from wonderful customer service from Sheila, I anticipate the goods to be of excellent quality.,
Awesome Customer Service..
Just want to extend a special thanks to your customer support officer, Nhanie Madrid.
From the first contact with Nhanie, she was super efficient and responded quickly and accurately. Nothing was a problem and I was able to place a new order very quickly.. Thanks Nhanie.
- Verified customer
Super rush Items not so rushed... Nearly 4 weeks when advertised as 5-7 days.
I was really impressed with the website and online design tools. I decided on some super rush items as needed for an upcoming event. From here my impression of the company changed.
1. My order had to be resubmitted manually due to a internal fault with their shopping cart.
2. It took over two weeks to get this and the design finalised.
3. After 2-3 weeks, they then decided they needed to charge me $287 extra because their system didn't calculate costs correctly at checkout.
Now coming up to 4 weeks since ordering "Super Rush" items and still no products.
Online design tools are great but processes fall down after that.
- Verified customer
Great quality and good service
The tshirts we ordered are great quality and have matched my designs perfectly. Brett communicated well throughout the process and allowed us to change the address due to COVID 19. The shirts still arrived within a reasonable time frame given the circumstances.
We will order with OTG again for future corporate gear.
I received my shirts today, over a week overdue, so very disappointed , I was told by your staff repeatedly that these shirts were manufactured in Australia in your own factory located in the ACT, I made it abundantly and very clear that I would only buy Australian made products and your staff reassured me several times that all your products were produced locally, because of this claim alleged Australian made I was willing to pay the premium price, but I am certainly not willing to pay a premium price for imported garments, Also your website ...Blatantly states Australian made, to fool consumers into purchasing your products which when received are branded as Made In Pakistan, this is not only misrepresentation and misleading advertising it is fraudulent as you are well aware, I am sure I am not the only one that has complained about your false and devious methods of fooling consumers into purchasing your products,
Great Service from Sheila and Great Product
I ordered a batch of these T shirts and the first round arrived. I asked one of my Supervisors to try it for size and before I new the box was gone! The guys loved the shirts so much that we have placed another order so that we can wear these on our team days. Thanks ON THE GO!
Questions & Answers
Will my front number on my basketball jersey orders be changed to match the back of each jersey?
Hello, OTG Sports
Just a quickie, when you add the text box for names and numbers,
and on the essentials tab it asks for names and numbers, does that infomation
go on to the custom gear where you placed the Name&Number boxes?
Cause I can't find that info, and I'm not sure if I should order if it's not
Anton K.On The Go Custom Apparel
Yes that nformation will go on the same place where you placed your first name and number.
You can add as many logo's, sponsors, names and numbers as you want.
Hopfully this answer helps.
Do you ship to the United States?
Anton K.On The Go Custom Apparel
Yes we definitely do ship to the US.
Please let me know if you have any more questions.
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