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Reviews
Excellent Service for Shutter Installation
We had our shutters installed by DecoRug, and we couldn't be happier with the service we received. The installer was professional, efficient, and did an excellent job. The shutters look fantastic, and we highly recommend their services to anyone in need of shutter installation.Professional tradesman
The tradesman was really friendly and give helpful advice on how to maintain the shutters.He completed the job with detailed finish. Show details · 1
Deco Rug satisfaction
Great serviceSpent some money in both blinds and plantation shutters. From my first experience in the liverpool Orange Grove store to the final install stages with installer Ersin, brilliant service and prompt professional install...recommend again .... Show details · 1
Plantation Blinds
I wholeheartedly recommend Decorug to all my family and friends, thanks to the outstanding services they provided. The South Morang sales team demonstrated a high level of professionalism, which greatly contributed to my positive experience. I must especially commend Mr.HAL and the installation team for their exceptional workmanship, reliability, and friendliness while installing plantation blinds throughout my entire house. Their attention to detail was truly remarkable, and I am beyond satisfied with the result. Thanks to Decorug, our house now looks incredible, and we couldn't be happier with the outcome. I encourage anyone in search of top-notch flooring and window treatments to consider Decorug for their exceptional service. Show details · 1Verishades
Ordered Verishades from DecoRug, West Gosford. Very good price. Unfortunately they took a few months before being ready to install, something to do with the material being stuck on a ship for a while. We are very happy with them now that they have been installed ... by Ersin, who was on time, efficient, friendly and very helpful with tips on handling and maintenance. Show replyCastle Hill Decorug
Had verishades and blinds installed from Castle Hill team at very competitive price. Great experience - Paul is very knowledgeable and very genuine.Ersin installed the blinds quickly and efficiently! They look great. Thanks team! Show details
Plantation shutters
Great to deal with, honest and polite and personable. Very reasonable price. A very seamless service, everything happened when they said it would. Love the shutters. Highly recommend Show details · 1Amazing Service from start to end
The team at Bankstown DecoRug have been awesome right from the start with Alex and Naz. We couldn’t be happier. Ersin was amazing, he was so meticulous with the shutter installation. He did such a great job and I would highly recommend him. Such a nice and honest guy too. Thanks heaps. Show details · 1Excellent product and great service
The team at Decorug are awesome. Great product at very competitive pricing.The initial assessment and quotation was done by Paul from the Castle Hill store and he was excellent - great product knowledge and good customer service. The installation was done by Ersin and he was also excellent with great communication leading up to installation and very helpful on site during and at the end of the install.
The shutters are awesome! Show details · 2
Fabulous
Ersin did a fabulous job installing shutters at our place. Made sure all the shutters were straight despite the windows not being level. Tested each shutter ensuring proper open and close. Highly recommend! Show details · 1Outstanding workmanship
I couldn't be more happier then the service I received from Erstin. He was on time called ahead and had them installed in no time. He removed all rubbish and gave us a demo on how to open and close the blinds to get the best use out of them. 10 star rating Show details · 1Quick clean and knowledgeable
Esrin turned up in time was quick, quiet and clean and made sure the job was perfect. He took time to ensure we got best use out of our blinds. Thank you Show details · 1Nice products pity about the installation
Had DECORUG Tuggerah install carpet and timber flooring to one of our houses on the Central Coast. The carpet layer did a nice job, however the timber floor installers marked freshly painted walls and damaged gyprock on the freshly painted walls in several places. I went to the Tuggerah where we had purchased the flooring from and showed the sales guy photos in an effort to get the damage rectified. He then proceeded to inform me of the laborious procedure of scanning pictures and sending an email etc,etc,etc. Have done this last week and stil... Read morel have not received a reply. Its easy to see why they request full payment 2 days in advance as it appears that they are not interested in providing service once you have paid the invoice. We paid to have the old skirting boards taken away and there were some old skirtings left in the linen cupboard. Have had Derrys Carpet Ware House do work for us five times in the past and never had these issues. I guess thats why Derrys would be considered no 1 on the Central Coast, at any rate we will be definitely going back to Derrys for our next project in the not too distant future!Fantastic Installers
Recently we had a Hybrid Timber Floor installed by HT Timber Flooring through Decorug. We are extremely happy with the choice of flooring , the sales team were great in helping us choose the design and type of flooring, price was competitive. Most importantly are installers Ryan and Nathan were fantastic, they took a lot of time and effort in preparing the area ready for laying, took extra time and effort in making sure the end product looked great, they were punctual, personable and most importantly very professional and took great pride in their work. Show details · 1Perfect plantation shutters
The Taken Point Deco rug store were greatEursen who installed them was fantastic his work and his manner was perfect
Love his work Show details · 1
Questions & Answers
Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?
We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presu... Read more
me this would be the correct time to pay outstanding balances.Thanks
I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard... Read more
to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable businesshi please could someone contact me from head office regards malcolm sriven? [number removed]
Hi Mal Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152.
Thanks DecoRug Team
Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.
Hi Cecelia Not sure which discount code this is exactly.
Could you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you
Thanks DecoRug Team
Details
DecoRug Physical store4.4(457) | DecoRug Online store4.0(22) | |
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Category | Physical Shops, Blind & Shutter Shops and Home Decor Shops | Online Shops, Blind & Shutter Shops and Home Decor Shops |
Offers Free Standard Shipping | Yes | |
Free Standard Shipping Minimum Order Amount | $99 | |
Type of Blinds Offered | Awnings, Honeycomb, Roller, Shutters and Venetian | Awnings, Honeycomb, Roller, Shutters and Venetian |
Custom Sizing | Yes | Yes |
Type of Products Offered | Rugs | Rugs |
Contact info for DecoRug
Extra Information
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Hi Steve, Thank you for bringing this to our attention. We’re sorry to hear that you were not satisfied with our service. We stand behind our products & services and would like to make things right. D... Read more
on’t hesitate to get in touch with our customer service team at customer.service@decorug.com.au and they will be happy to help you out. Admin