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DecoRug
4.0 from 603 reviews · View Statistics
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Reviews

  • Product Quality
    4.6 (292)
  • Return Claim MadeYes (12) · No (298)
  • Shipping
    5.0 (4)
  • Customer Service
    4.3 (244)
  • Warranty Claim MadeYes (18) · No (235)
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Dissapointing end of service

published

I was kindly served at the Bankstown store in the Christies centre by a younger gentleman, but unfortunately my experience was tarnished towards the end when an associate of his felt it was justifiable to loudly shut him or us up by saying "shhhhhhhh" when she was on the phone having conversation. It is frankly very rude for an older lady to have the mannerisms of a child especially compared to a much younger gentleman who was very friendly and polite in serving me during my visit.

  • Customer Service
  • Incentivised Review No
  • Store LocationBankstown
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Great service, product and installation

published

Alex from Prospect was incredibly helpful and knowledgeable about flooring. We got the Hadron Hybrid and are very happy with it.

Ryan and Nathan who installed the flooring were very thorough and professional. We would highly recommend them.

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Cassie
CassieSydney Surrounds, NSW

Great quality and amazing service

published

Very happy with our floors. Jon was amazing help. Gerard did a beautiful job with installation. Very happy and highly recommend.

  • Product Quality
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Terry A.
Terry A.Sydney, NSW

From start to finish what a fantastic experience

published

Dealt with akmal at the prospect store who was amazing!!! Was excellent with his product knowledge and was very patience and helpful from start to finish. Will definitely be back. Then after we purchased the carpet we had the installer Omar come install the carpet for us. What a fantastic tradesmen!!! he was efficient, punctual and absolutely lovely gentlemen to deal with. His work is highly recommended and is one of a kind. I’m so grateful for the fantastic job he did.

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Karen Carruth
Karen Carruth
  • 2 reviews
  • 2 likes

Very happy customer

published

The installers arrived everyday on time and did a really fabulous job. Cleaned up after themselves and were very courteous and efficient.

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spg79
spg79Sydney, NSW

Hybrid Floor

published

Thank you Akmal at Deco Rugs Prospect for organising my new Hybrid floor, we are very happy with the installation, colour and the quality of our new floor.

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Great Service and Professionalism

published

Had floorboards install last week from the Newstead store. Martin was very professional and friendly throughout the process. Quote was quite reasonable and I was informed of potential levelling costs up front.
Vijay installed the floor efficiently, and was a pleasure to deal with. He was extremely respectful and has done a marvellous job. Could not be happier.

  • Product Quality
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Lee
LeeSydney Surrounds, NSW

Avoid At All Costs!! Would Give Zero Or Negative Stars If I Could

published

Pathetic customer service!
Constant lies and promises of return calls that never come!
Would not warrant their faulty install despite still under warranty!
Would not replace broken part!
Paid for the replacement part myself just to fix the issue, waited 5 months! and still no part.
WORST COMPANY IN AUSTRALIA!! AVOID AT ALL COST!! YOU HAVE BEEN WARNED!!

  • Product Quality
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Yvonne Wagner
Yvonne WagnerSouth East Queensland, QLD

Herringbone floors

published

We were very pleased with VJay laying our floors he did an excellent job and would recommend him. Yvonne Wagner

  • Incentivised Review No
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Outstanding Service

published

Outstanding services!! My contractor worked extremely hard and tirelessly to finish the job in two days. He did an incredible job at changing my entire floorboards and was courteous, friendly and did everything he could to produce the best work possible.

Thankyou again!

  • Product Quality
  • Customer Service
  • Incentivised Review No
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Great job!

published

Deb and team from Decorug Penrith were so easy to work and were very accommodating. The installer, Ash, did a great job and was such a nice fellow.

  • Product Quality
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S M
S Mau

Avoid at all cost

published
  • Customer Service
  • Incentivised Review No
  • Warranty Claim MadeNo
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S M
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Deb
DebSydney Surrounds, NSW

Gerard & Peter (store manager) great

published

Ordered laminate flooring from west Gosford store, Peter the store manager was professional helpful & friendly from the onset. On installation day the poor installer damaged his arm unloading his van, head office managed to get a second man up from Sydney within 2 hrs….”Gerard to the rescue”….Gerard did an amazing job, the job should have been a 2 man job but Gerard just came in got on with it and may I say he did a wonderful job, he worked long hours to finish it & was professional and friendly throughout…..would highly recommend.

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Lionel Fargher
Lionel FargherSydney Surrounds, NSW

A great team to work with

published

I used this store 6 years ago for Shutter's through the house,they gave me a great deal.
I have just moved into a new house and needed Shutters and flooring so I went back to DecoRug
I was not disappointed,the staff were more than helpful,Jon arranged to meet at the house to give a quote for Shutters and flooring,the quote was fantastic.
The service did not stop there, the installers were perfectionist all of them Tata Flooring,Oustt Flooring and Eric who did the shutters.
A big thanks to the DecoRug team at West Gosford,well done.

  • Product Quality
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CANDICE R.
CANDICE R.South East Queensland, QLD

Morally Bankrupt & Ethically Challenged

published
  • Product Quality
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Questions & Answers

Hayley H.
Hayley H.asked
DecoRug

Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?

4 answers
Bob H
Bob H
Hayley H.
Hayley H.

Thanks

Mr Angry
Mr Angry
Mal
Malasked
DecoRug

hi please could someone contact me from head office regards malcolm sriven? [number removed]

1 answer
DecoRug
Deco R.DecoRugSend a private message
Cecelia Clay
Cecelia Clayasked
DecoRug

Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.

1 answer
DecoRug
Deco R.DecoRugSend a private message

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DecoRug

Details

Compare both DecoRug
CategoryOnline Shops, Blind & Shutter Shops and Home Decor ShopsPhysical Shops, Blind & Shutter Shops and Home Decor Shops
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $99.00
Type of Blinds OfferedAwnings, Honeycomb, Roller, Shutters and VenetianAwnings, Honeycomb, Roller, Shutters and Venetian
Custom Sizing YesYes
Type of Products OfferedRugsRugs
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