Reviewer Photos & Videos
BEST IN THE BUSINESS!!
I’d like to give a big thanks to Alex from the Decorug Prospect store for his professional yet friendly customer service. From the time I walked in to the selection of the products(Carpet and flooring for new home) to the installation process he was always there for any questions and further information that I needed. Nothing was to much trouble for him and he wasn’t pushy like some other flooring places. Installers were very professional and a cleaned up after themselves. Wouldn’t bother looking anywhere else the best in the business.
Excellent customer service by John the manger at Caringbah store
Excellent customer service at Caringbah by john the manager he was very helpful and professional with choosing our new flooring and rugs we will highly recommend
Great job Sri
We are very happy with finishing of our floor- timber job. Sri and his team were excellent and perfected the job. Many thanks
It’s this simple they are time wasters at Taren Point.The worst customer service experience I have ever had. How long do you have to wait for a promised phone call back to come out and do a quote? I’m not going to mention names. Poor handling on management side after three visits and four phone calls to the store. Recommend to go somewhere we’re they give good service and get the job done at hand.
Floating floors installation
Had my floating floor boards install by Ravi and his team today
They did a great job , they were polite and got on with the job , cleaned up at the end of the Day,
They were quiet and worked well together
Really happy with the job
Good experience all round
Very happy with the result
From the start to the finish we were extremely happy with Deco Rug !
Bryson from the store was friendly and knowledgeable. Our flooring installer Yasin was friendly and an experienced tradesman, he included us in the job and wasn’t happy unless we were happy.Carpet layer Wade was an obliging and thoughtful tradesman !
We were very happy with our entire Deco Rug experience!!
- Physical store
- Verified customer
Ryan the installer sold it for us!
Les was amazing at quoting and booking the job- remove entire top floor and stairs carpet and replace with hybrid flooring.
Ryan and his team were OUTSTANDING in high quality installation! Super friendly, approachable and incredibly professional! We were blown away with his customer service skills.
Be aware of the ‘furniture removal’ policy for $70 per room. It is not ‘removal’, but ‘shuffle’ and includes all your furniture being covered in dust. We were disappointed to not receive a follow up call to discuss this, despite calling twice to discuss.
Again, Ryan was the one to smooth things over! Thank you Ryan for a perfect install!
I'm in love with Trojan Elm!
I've had a great experience with Deb from the Penrith store, Elizabeth from Head Office, and Yasin my installer. Fantastic product, wonderful team!
Love my new floorboards
Love my new floorboards thanks to Nafi and deco rugs for the amazing service and beautiful floorboards you guys installed , highly recommend
The Plantation Shutters are Perfect
I recently purchased Plantation Shutters through the Hoppers Crossing Store, all I can say is how wonderful the shutters look and the the overall experience was excellent. The staff were amazing, the installer's attention to detail was perfect and I highly recommend the product and the service I received. I have also purchased a rug and will now look into their carpet range. Thanks again Decorug, Regards, Lauris
Decorug and Godfrey Hirst Hybrid flooring
Couldn't fault Decorug. From the sales team at Liverpool to the installation by Yasin and his assistant - on time, friendly and flooring is perfect. Its finished off home perfectly
Ryan amazing job!
Thank you so much you did an amazing job! Im very appreciative of your work and my family will love it. You were very efficient, fast & friendly and did all upstairs on your own
Kind regards Shazza
Customer Service Very Poor
Product - Trojan Lemnos - fantastic
Estimating for product quantity for job needs improvement - estimated short and job was unfinished for some time - Christmas visitors greeted at front door with unfinished concrete floor!
Installers - fantastic.
Requirement for full payment before job is started not desirable especially if problems encountered!
Customer Service - Very unsatisfactory.
Company has been sent a comprehensive email re Job.
Rustic Oak Woodline flooring
Very happy with my Oak Timber flooring from Belrose, all staff were very helpful. Excellent installation by Yasin & his assistant.
Laminate floor boards
Excellent service from from Jason at Tuggerah. The installer Yasin and assistant were very competent and professional. Very happy with my flooring.
Customer Service in store was excellent. Polite and quick measuring service offered.
Measured, check measure within 1 week. Materials arrived and installation carried out before estimated date. Shutters look great. Excellent Service.
Filters Don't Work Properly
Fix your filters. If you want to look at all the Round Rugs, you should be able to select shape!
At the Tuggerah store Simon was. Very helpful explaining the difference between carpets and flooring, we got floating through house which was amazing , we can’t fault his work and Omer Yaman the carpet installer was fantastic , very quick work, 5 rooms in 4.5hrs,end result was also amazing , we can’t thank the team enough!!
My husband & I purchased carpet from DecoRug Mornington to cover 4 bedrooms, stairs , dining & living rooms in our home. Upon completion of laying ,I found several areas that didn't meet with my satisfaction . DecoRug agreed. They sent Moey & Danny ( his helper) to remedy the situation. Moey's skilful carpet laying was able to replace & fix most areas that I was unhappy with. He was unable to do some areas, but helped in negotiating an outcome that was satisfactory to both parties.
DecoRug carry quality products at competitive pricing. They care about their customers. I have no hesitation in recommending DecoRug to friends & family
Excellent service and product
Was very happy with the service Decorug provided. Great in store service from Belrose followed up by home visit and quote. Then excellent installers with Yasin and helper. New vinyl floor planks look classy and professionally installed
Questions & Answers
Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?
We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presume this would be the correct time to pay outstanding balances.
I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable business
hi please could someone contact me from head office regards malcolm sriven? [number removed]
Deco R.Deco Rug
Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152.
Thanks DecoRug Team
Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.
Deco R.Deco Rug
Not sure which discount code this is exactly.
Could you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you
Thanks DecoRug Team
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