Reviewer Photos & Videos
Served by both Hassan and Michael at DFO. Both informative and gave opinions, not the typical sales type that were pushy which was likeable. Thank you we look forward to collecting our goods and possibly more!!
Hasin installed hybrid flooring has done an amazing job! we are very happy with the end result!
Amazing install hybrid floor by Hasin! We are very happy with all the rooms, and staircase I highly recommend Hasin
Review of customer services and product.
I am happy with the customer service provided by Mr Louie at DecoRug Liverpool he is very friendly and this is the second time he helped me all the staff very friendly. I am happy with the product its very nice. The installer did good job and they are flexible and friendly. Thanks to everyone.
Yasin - Timber Flooring
Debra at Penrith store was very patient as we changed our selection 3 times. Yasin and crew of 1 was amazing. Yasin was very knowledgeable, polite, punctual, they both did a great job, thankyou. Our home looks amazing. thank you from Carmen, Geoff Laing
Can’t speak highly enough of yasin who installed my flooring they done a fabulous job in doing so they cleaned up an never left a thing highly recommend
Good customer service
High praise to Mel at Deco Rug, Belrose for her help and advice in floor choice and later in our home for the measurements and quote. Also thank you to Sevda from Head Office for admin. Special thanks to Yasin and his able assistant for installation. He communicated with me on arrival times and was prompt, efficient and polite. They worked without a break to complete the floor after laying the levelling cement the previous day. He ensured I was happy with the result prior to packing up and leaving. They took pride in their work and rightly so.
Hybrid Flooring installation by Ryan Hawker
An excellent job completed by Ryan Hawker, no mess with the utmost care, would recommend this guy to anyone for hardwood flooring.
James from Glenning Valley.
Ryan - HR Timber flooring
A big thanks to Ryan and Bre who worked so hard to install our new floorboards all in one day.
Ryan’s attention to detail, professionalism and communication throughout the installation process has to be commended!
I would highly recommend Ryan from HR Timber flooring to anyone in need of a installer.
Very bad customer service, unprofessional sales person
I ordered a laminate flooring from DecoRug Liverpool mega center to replace my carpet upstairs and I had a concern about installing the laminate on the stairs and the sales person his name is [Name Removed] he is unprofessional and he said we can do everything within your budget so we have this special for today only you can pay a deposit which is 30% and we can just hold the stock until we find the proper installation for your stairs, to cut the story short, one of their professional installer looked at the stairs photos and said " this stairs...are designed for carpet only and to do so we need to change the design of the stairs and it will cost heaps more", and we told him that we are not going ahead with this one and we asked for refund then he started playing with the words and he claimed that he already send the order for the stairs nosing and they are ready and these stairs nosing wouldn't work with our stairs and he refused to refund. I regret dealing with these people and I will take the matter further more with the Fairtrading.
Decorug Liverpool - Plantation Shutters
Dealing with the store was great initially, very helpful and responsive. With Covid there was a delay on installation but this was to be expected. HOWEVER the actual quality of installation was woeful with obvious gaps around the edges of the shutters. I've been following up with the store and Project Manager FOR MONTHS now with no luck - seems once they get your money they couldn't care less about customer service. Guess that's what you get for paying for cheap shutters. Cheap workmanship.
Fabulous Floating Floors...
Ravi laid our Titan floors. He is efficient and courteous. We are very pleased with his work. Customer service Excellent.
Flooring installer Sri
We Just had our Decorug flooring installed by Sri. He was very professional and did a fantastic job. Highly recommended.
Thank you also to the staff at Liverpool Decorug who offered great customer service and helped us choose the right style for our new home.
Ryan Timber flooring installer
At first, I was hesitant in getting another installer as the previous installer did such a great job. I am so glad that I was allocated another installer named Ryan. I would like to congratulate him on the great job in installing our new flooring it looks fantastic. He even provided suggestions on how to clean our new flooring which I did not expect. For such a young age his dedication to his work is admirable. Very professional and always courteous. I have no hesitation in recommending him to anyone who needs their new flooring installed. Well done and great job.
We just had our flooring installed by Yasin. He was very polite and turned up on time. He did a fantastic job. Our floors look amazing. Thank you also to the staff at Decorug at The Grove Homemaker Centre who offered great customer service and helped us choose the right style for our home.
Best Service & Great Stylists!!!
Angela and Alex at Decorug Prospect were amazing!!! I bought a rug and cushions to style my home for an open house! I had no idea what colours worked, and Angela and Alex put together an amazing colour/product combination with ease and joy. I’m so happy and grateful!! My living room now looks like it could be in a magazine! Will definitely be back!! The home will definitely sell for $$$
Ravi from Decorug did a great job installing our new hybrid floors, they look great. Thanks Ravi for going over and above, I appreciate all your efforts!!
- Physical store
- Verified customer
Great new Hybrid Flooring installed by Ryan
We are very happy with our new Hybrid Floor installed by Ryan from HR Timber flooring and another young man who works with him. They were very professional and they worked extremely hard, taking pride in their workmanship. I would highly recommend Ryan and Deco Rugs.
Amazing floor !!!!
The three boys that came on wed
Sri / team where amazing ... they worked so hard.
Thank you very much
Ryan - Timber Flooring Installer
We have just had our Decorug timber flooring installed and it looks fantastic. For a young man, Ryan was very professional and took great pride in his work. Highly recommended.
Great sales service and installation
Alex at Prospect Deco Rug's knowledge and help in choosing the right carpet for our house was excellent. He spent the time with us explaining the various options, without pressuring us to make a decision on the spot.
The installers they use were also very thorough and did a quality detailed installation.
Would definitely use them again.
Questions & Answers
Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?
We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presume this would be the correct time to pay outstanding balances.
I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable business
hi please could someone contact me from head office regards malcolm sriven? [number removed]
Deco R.Deco Rug
Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152.
Thanks DecoRug Team
Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.
Deco R.Deco Rug
Not sure which discount code this is exactly.
Could you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you
Thanks DecoRug Team
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.