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Reviews

(248)
(17)
(3)
(13)
(90)
  • Product Quality
    4.6 (121)
  • Return Claim MadeYes (6) · No (126)
  • Shipping
    5.0 (1)
  • Customer Service
    4.6 (94)
  • Warranty Claim MadeYes (4) · No (68)

Reviewer Photos & Videos

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Milo

MiloSydney Surrounds, NSW

  • 9 reviews

Excellent product.

published

Thank you Decorug for the product they recommended for my home. It has changed the house completely, compared to the cheap shiny laminate i had purchased 5 years ago. I purchased their 14mm laminate ( Historic oak) which is made in germany. They have the same color in 10mm long boards. Installer was Mike, he very precise when doing the job, he did not take shortcuts.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationLiverpool
Warranty Claim MadeNo
See all answers

Excellent

published

We are satisfied with the job done by the carpet installers Ian and Salam
they arrived on time as scheduled and did an immaculate job, they met our high standards we highly recommend them for carpet installation

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTuggerah
Warranty Claim MadeNo
See all answers
David Willis

David Willis

  • 2 reviews

Great Experience

published

My experience with Deck Rugs Marsden Park was excellent. I had to do most of my planning over the phone and the team were excellent. Communication was great and always clear and ontime. My installer Wade was awesome. He arrived ontime as agreed, and his attention to detail was excellent. Wade worked out the best way to lay my carpet to minimise joins and wastage. Wade explained what he was going to do and the finished product is brilliant. I am about to put my house on the market so the interior needs to look excellent. With Wades help with the carpet, I have achieved this. I would have no hesitation in recommending both Decor Rugs Marsden Park, and my installer Wade.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMarsden Park
Warranty Claim MadeNo
See all answers
A Humphreys

A HumphreysSydney, NSW

Good service

published

Salim and Ian installed my carpets 4 bedroom 1 lounge room. The carpets has a pattern and the guys made special effort to line up the pattern along the join so the join became invisible.
They where friendly, polite and finished the job by cleaning up everything, leaving no mess at all.
Thanks guys and all the best.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBLACKTOWN
Warranty Claim MadeNo
See all answers

ERICA O.

ERICA O.Sydney, NSW

Beautifully Installed

published

Paul the installer was very professional and excellent work done, will definitely recommend. My initial contact in the store to the completion I couldn't be pleased with the work done.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOrange Groove
Warranty Claim MadeNo
See all answers

will

willHunter Region, NSW

carpet install

published

the store had great options withknowledgeable and friendly staff. install team Salam and Ian were great as well and did a great job. carpet looks great and would definitely use them again soon

Customer Service
Product Quality
Return Claim MadeNo
Store Locationkotara
Warranty Claim MadeNo
See all answers

Edna Burton

Edna BurtonSydney, NSW

  • 2 reviews

Job well done

published

I am completly satisfied with the job that Wade has done. He was clean and efficient and went above and beyong what I expected.
I would definelty use Decorug again!

Customer Service
Product Quality
Return Claim MadeNo

Excellent installation

published

Front of house customer service and quoting process excellent. Friendly. Knowledgeable. Installer excellent. Great quality. Experienced. Decorug have this annoying policy of having to pay upfront before the installation. Which I strongly object to. However every other contact with the business was courteous and professional

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAuburn
Warranty Claim MadeNo
See all answers
Graeme

GraemeSydney, NSW

Very happy

published

My installation was done methodically and cleanly. The carpet and trims look great and the team cleaned up very well after themselves. I am very happy with the work Wade and his offsider have done.

Bula Racing

Bula RacingSydney, NSW

Fantastic!

published

To Salam and Ian you both have done an excellent job carpeting my house. I am truly pleased with the results and the effort put in by you both! Highly detailed great quality thank you both, highly recommended.

Product Quality
Shipping
Return Claim MadeNo

A very good job!

published

Im happy to have decorug do my house in carpet. The carpet is very good and the job done by the installers Salam and Ian jas made me very happy!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBankstown
Warranty Claim MadeNo
See all answers

Exceptionl

published

To Salam and Ian. Thank you for doing such a fantastic job your workmanship is exceptional very prompt and great communication. Trustworthy, honest and very friendly Thanks again Michael great service.


Very professional, high attention to detail excellent service!

published

After recently purchasing our apartment we decided to recarpet the master bedroom. The installers Salam and Ian paid attention to each detail and did their best to work with our requests. They were attentive to our needs and we were very happy with the service and the result. They had no where to the park the car in the building. They dealt humbly and with fine manners to the concierge who was instructing them to park far away, they had a lot of distance to cover with their heavy equipment.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Mrs Mack

Mrs MackSydney, NSW

  • 2 reviews

Carpet is awesome!

published

Our carpet is lovely and the installation is high quality!

Mr Salam Alrakabi and Mr Ian Stennett where absolutely lovely and it was a pleasure to have them in our home. The work they did was of the highest quality.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Sue C.

Sue C.Sydney Surrounds, NSW

3rd time customer for plantation shutters from this company.

published

Have dealt with the Tuggerah store on 3 separate occasions and have found Brent, the salesman and Paul and Andrew the installers to be brilliant. Extremely helpful and go to a lot of trouble to make the sale and installation easy. Installers leave the area very clean and removed all old blinds and fittings. Would recommend this company and their staff.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTuggerah, Central Coast NSW
Warranty Claim MadeNo
See all answers

Awesome job done

published

My house was just recarpeted by DecoRug. We received exceptional service from there brilliant installers Salam and Ian They were both very professional and paid high attention to detail , the bullnose that we ask for on my stairs was done brilliantly they took a lot of time and care I would recommend Deco Rug and Salam and Ian for any major carpet job you have 5 stars

Customer Service
Product Quality
Return Claim MadeNo
Store LocationLiverpool
Warranty Claim MadeNo
See all answers

Concise, professional and detailed

published

My house was recently recarpeted by DecoRug. My wife and I appreciated the exceptional service we received from the brilliant installers Salam and Ian
They were both very professional and paid high attention to detail, they even put our bed frame back together for me they were really thoughtful and we would be pleased to recommend DecoRug for the excellent service we received at the store level through to the installation.

Thanking you

Customer Service
Product Quality
Return Claim MadeNo
Store LocationLiverpool
See all answers

So glad I went with deco rug

published

What a great job deco rug done from helping us to chose our flooring to installation. Ryan and his offsider did a wonderful job. So friendly and helpful and they didn’t mind answering our questions I would recommend them to anyone. Thank you guys

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeNo
See all answers

Karen D.

Karen D.Sydney Surrounds, NSW

Excellent teamwork from West Gosford store and the Decorug installation wizards!!

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Excellent service provided by Salam and Ian

published

The job was done with professionalism and no disturbance to us in any way. There were a lot of items to move, they did this with care and on completion we are very satisfied.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Page 1 of 19

Questions & Answers

Hayley H.

Hayley H.asked

Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?

4 answers
Bob H
Bob H

We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presume this would be the correct time to pay outstanding balances.

Hayley H.
Hayley H.

Thanks

Mr Angry
Mr Angry

I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable business


Mal

Malasked

hi please could someone contact me from head office regards malcolm sriven? [number removed]

1 answer
Deco Rug
Deco R.Deco Rug

Hi Mal

Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152.

Thanks DecoRug Team


Cecelia Clay

Cecelia Clayasked

Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.

1 answer
Deco Rug
Deco R.Deco Rug

Hi Cecelia

Not sure which discount code this is exactly.
Could you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you

Thanks DecoRug Team


Get an answer from our members and Deco Rug representatives

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