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Bren ASydney, NSW
- 3 reviews
Perfect job,
Brie was amazing came out measure up, was helpful from beginning to end answered all our questions. Communication from head office was great. Korosh and his team did a fantastic job of laying our floor. We are very happy
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Geoff GreenSydney, NSW
Plantation Shutters
Decorug Belrose
Store presentation was excellent
Staff were exemplary . The company was excellent in allways .
Quality of communication and follow up was the best we have ever experinced.
The shutters were competitively priced of excellent quality and installed on time .
Regards
Geof and Sue Green 06/12/2019.
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Ally GSydney, NSW
- 3 reviews
- Physical store
- Verified customer
Great customer service, however small mistake cost us hundreds.
Dealt with [name removed] from Penrith store. She was very helpful, knowledgeable about the products we were interested in. She came out to do a measure and when she did, sh had ticked a box saying my subfloor was timber. The floor was tile. Not a big deal, one would assume. She told us that we will need some levelling done so put down for 4 bags for a bedroom. Nowhere else for rest of house. She did mention that there may need to be levelling in some places as we had knocked walls down and there were trenches in flooring. We filled them in our...Read more
selves to save money. When installers came he informed us that we will require over $2000 worth of levelling to be done. Some 26 bags. This was a nasty surprise that we hadnt budgeted for. This caused us so much unnecessary stress and anguish. I went into the store and spoke to another worker who called head office they agreed to discount the levelling to $55 per bag then offered the priming for free. The installer Yasin was very helpful, took the time to answer any question I had and worked so hard until he completed the job at around 7:30pm. He showed us what we needed to know throughout the process and kept me informed about what he was doing throughout the day. My issue is that the levelling should have been estimated better in the outset. There was no final measure from any representative from head office to come and inspect the job and potentially give us warning about the issue of levelling. Im disappointed in Decorug for not giving us the full picture about costs and what our job needed until we had paid the $2000 deposit to lock in the job. We were trapped and were forced to pay way more than we felt we were informed about. The scale of levelling we needed should have been told to us prior to installation date. And the invoice they sent didnt take the primer cost off as promised to the value of $300. Since [name removed] ticked the wrong box as primer used on tiled floors cost more than timber floor primer apparently.2 comments
Such a large amount of leveling should be notable at time of measure. If floor installer knows how much, so too should those who are trained to do measuring or perhaps, train them too! Companies upski... Read more
ll their staff all the time. Its common practice. It doesnt sound like you are doing right by the customers opting to only tell us about leveling on installation when down payments have already been placed. Not honest.Similar opinion? Write a review on ProductReview.com.au!
Mrs gopalanSydney, NSW
Excellent customer service
Dealing with decorug was a breeze ! Mr Zirk was particularly amazing and he went out of his way to ensure that the fitting and installation all went smoothly. He ensured that all went well. Would totally recommend his services !
1 comment
Deco R.Deco Rug
Hi Mrs Gopalan, thanks for taking the time to leave a review. So glad to hear that all went smoothly. Have a lovely day!
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SamSydney, NSW
- Physical store
- Verified customer
Excellent Quality and Service
The whole experience was very smooth and amazing. I purchased new flooring and window shutters from Auburn store. Sale representative "Akmal" was very knowledagble and helpful. He completely understood what I was after and gave me a very accurate quote accordingly with explaining the whole scope of works. Then he organised a site measure to firm up the quote. The installation was booked exactly on the dates I requested and the installers "Gerard" for flooring and "James" for window shutters did and extraordinary job and went over and above my expectations.
Thanks to Decorug team who made my place look spectacular. I will definitely use them in the future, and recommend them to my friends and family.
1 comment
Deco R.Deco Rug
Hi Sam, thanks for taking the time to leave a review. So glad to hear that you are happy with your new flooring and shutters! We will be sure to pass your feedback on to Akmal, Gerard and James. Thanks again and have a lovely day!
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AshleighSydney, NSW
Customer Service and Installation of Vinyl Floors
I experienced terrific customer service from Zain at the Caringbah Store in regards to purchasing Vinyl Floor boards. The team went above and beyond to order the particular product that i wanted, and guaranteed that they would make it happen, and it did. Also the communication between Zain and myself was great, always keeping me up to date with the progress, which is key to great service.
Yasin my installer, Was wonderful. He is a very efficient worker and got the job done very well.
Very pleased with my overall experience with Decorug, My floors look amazing, and i would recommend them to my family and friends.
Thankyou!
1 comment
Deco R.Deco Rug
Hi Ashleigh, thanks for taking the time to leave a review. We are so glad to hear that you are happy with your new flooring! We will be sure to pass your feedback on to Zain and Yasin. Thanks again and have a lovely day!
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Ding T.Sydney, NSW
Very satisfied with he services.
Dealt with Sassan from DecoRug Auburn and he was the best salesperson we dealt with for blind, carpet. and timber floor. He is porfaessionally, friendly, knowledgeable and very patient to explain and solve our problems, provide a good service to us. Installation teams he arranged was very good as well. We was very happy with the result.
1 comment
Deco R.Deco Rug
Hi Ding, thanks for taking the time to leave a review. We are so glad to hear that you are happy with the service from our team- we will be sure to pass your feedback on to Sassan. Have a lovely day!
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The service was wonderful
Angela at Decorug Prospect went above and beyond her call of duty to make our shopping experience wonderful, we took ages to agree and she was so helpful and patient .
1 comment
Deco R.Deco Rug
Hi there, thanks for taking the time to leave a review. So glad to hear that you are happy with the service. We will be sure to pass your feedback on to Angela. Have a lovely day!
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Great sales sevice and installers
Dealt with Steve from DecoRug Alexandria and he was by far the best salesperson we dealt with for new carpets. He came in after hours (8pm) to measure and arranged for the installation to be completed within 2 days! The installers we're excellent, they made quick work of the old carpet and the new carpet was put in perfectly.
1 comment
Deco R.Deco Rug
Hi Robert, thanks for taking the time to leave a review. So glad to hear that you are happy with your new carpet- we ill be sure to pass your feedback on to Steve and the installers. Have a lovely day!
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Kaye WhiteSydney, NSW
- Physical store
- Verified customer
Hybrid flooring installation
After receiving excellent service from Zain at the Caringbah store it was time for installation.
Yasin installed the flooring and has done an excellent job. His attention to detail is outstanding. He explained how the job would progress and always happy to answer any questions I had.
I couldnt be happier with the result.
1 comment
Deco R.Deco Rug
Hi Kaye, thanks for taking the time to leave a review. So glad to hear that you are happy with your new flooring- we will be sure to pass your feedback on to Zain and Yasin. Have a lovely day!
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Pete SSydney, NSW
Excellent Job from Decorug installers.
We just had new carpet installed on the downstairs level of our home. The carpet is wonderful quality and is beautiful to walk on because it is so soft. The service from Decorug was very good throughout the process but the work by the two installers Omer and Cihan was exceptionally good. They were friendly , polite and worked very hard throughout the day. Nothing was too much trouble for them to do and anything I asked them they were happy to help. Thanks gents.
1 comment
Deco R.Deco Rug
Hi Pete, thanks for taking the time to leave a review. We are so glad to hear that you are happy with your new carpet. We will be sure to pass your feedback onto the installers. Have a lovely day!
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Great service
We choose the laminated floating floor to replace our carpets in our apartments and they are beautiful once all is installed. The installer - Yasin has done a great job and great finishing. Love the colour and material.
1 comment
Deco R.Deco Rug
Hi Stev, thanks for taking the time to leave a review. We are so glad to hear that you are happy with your new flooring! We will be sure to pass your feedback on to Yasin. Have a lovely day!
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Ernest C.Sydney, NSW
- Physical store
- Verified customer
New Floor, No Regrets!
Mark and his team were, great. Very professional and happy to explain everything, very patient too. The installer Gerard did a great job, a very fine finish. Happily recommend them.
1 comment
Deco R.Deco Rug
Hi Ernest, thanks for the taking the time to leave a review. So glad to hear that you are happy with your new flooring and the installer- we will be sure to pass your feedback on to Gerard. Have a lovely day!
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Excellent service
Excellent service akmir was very attentive and very professional and the carpet they laid was of great quality the carpet layers were very quick and also were very professional at all times
1 comment
Deco R.Deco Rug
Hi Akmir, thanks for taking the time to leave a review. We appreciate the feedback and will be sure to pass it on to the team. Have a lovely day!
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DebbieHunter Region, NSW
Flooring installation
Gerard installed the first area of 3 areas for us this week. Attending to detail and making sure the job he was met with what we had requested. He has done an excellent job so far and we will be requesting Gerard complete the rest of this job. Well done Gerard.
1 comment
Deco R.Deco Rug
Hi Debbie, thanks for taking the time to leave a review. So glad to hear that you are happy with your new flooring- we will be sure to pass your feedback on to Gerard. Have a lovely day!
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Jayb
- 2 reviews
Fantastic customer service!
We visited the Prospect store for some rugs. The service we received from Angela was fantastic! Even when we needed to exchange a rug she was so helpful and ensured we were 100% happy with our choice. Would recommend her!!
1 comment
Deco R.Deco Rug
Hi Jayb, thanks for taking the time to leave a review. We are so glad to hear that you love your new rug- we'll be sure to pass your feedback on to Angela. Have a lovely day!
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Love my new carpet
Steven from Prospect Deco Rug provided great service. Was very helpful from the beginning and followed through with great service till the end. Would highly recommend to anyone who requires carpet
1 comment
Deco R.Deco Rug
Hi Denise, thanks for taking the time to leave a review. So glad to hear that you are happy with your carpet- we will be sure to pass your feedback on to the Prospect team. Have a lovely day!
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Kat
- 2 reviews
Perfect outcome
Yasin was absolutely brilliant! Extremely efficient and professional, he went above and beyond during the whole floor installation process. I appreciate the time he took to also explain how things are done, he knows exactly what he is doing. We love our floors.
1 comment
Deco R.Deco Rug
Hi Kat, thanks for taking the time to leave a review. So glad to hear that you are happy with your new flooring- we will be sure to pass your feedback on to Yasin. Have a lovely day!
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KathieSydney, NSW
Cellular blinds
I purchased cellular top down bottom up blinds from the Auburn store. As with all all my other purchases there, Sassan was very helpful and thorough with the quoting process.
Also very happy with the measurement and installation process from Eric which was very precise. I got a wonderful product and it looks amazing.
1 comment
Deco R.Deco Rug
Hi Kathie, thanks for taking the time to leave a review. So glad to hear that you are happy with your new blinds, they look fantastic! We will be sure to pass your feedback on to Sassan and Eric. Have a lovely day!
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Great service
I am very happy with Decorug Prospect - Alex in particular but also his team were very patient with me and answered all my questions with relevance and expertise. Alex was professional, honest and knowledgeable, the process was smooth and transparent. Omer Yaman our installer did an awesome job, he was professional, courteous, patient and hard working
Our project ran to schedule and Alex,Omer and his team were a big part of this
I highly recommend Deco rug Prospect and their HQ team. Excellent value for money
1 comment
Deco R.Deco Rug
Hi Layla, thanks for taking the time to leave a review. So glad to hear that you are happy with the products and service- we will be sure to pass your feedback on to the team. Have a lovely day!
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Questions & Answers
Hayley H.asked
Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?
4 answers
We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presume this would be the correct time to pay outstanding balances.
Thanks
I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable business
Malasked
hi please could someone contact me from head office regards malcolm sriven? [number removed]
1 answer
Deco R.Deco Rug
Hi Mal
Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152.
Thanks DecoRug Team
Cecelia Clayasked
Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.
1 answer
Deco R.Deco Rug
Hi Cecelia
Not sure which discount code this is exactly.
Could you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you
Thanks DecoRug Team
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Deco R.Deco Rug
Hi Ally, thanks for taking the time to leave a review.
We apologise for causing you any inconvenience in the process of installing your flooring and if there was any miscommunication regarding level... Read more
ing. As a company who stands by the quality of our work, we level the sub-floor so that we can ensure that your floor lasts as long as it's meant to. We don't like to cut corners, and making sure that the leveling is done correctly is part of that. The amount of leveling required is impossible to know until the installer is on site and ready to work from the sub-floor, so it is virtually impossible to be able to tell you how much leveling is required beforehand.