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I was kindly served at the Bankstown store in the Christies centre by a younger gentleman, but unfortunately my experience was tarnished towards the end when an associate of his felt it was justifiable to loudly shut him or us up by saying "shhhhhhhh" when she was on the phone having conversation. It is frankly very rude for an older lady to have the mannerisms of a child especially compared to a much younger gentleman who was very friendly and polite in serving me during my visit.
- Customer Service
- Incentivised Review No
- Store LocationBankstown
Alex from Prospect was incredibly helpful and knowledgeable about flooring. We got the Hadron Hybrid and are very happy with it.
Ryan and Nathan who installed the flooring were very thorough and professional. We would highly recommend them.
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Very happy with our floors. Jon was amazing help. Gerard did a beautiful job with installation. Very happy and highly recommend.
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Dealt with akmal at the prospect store who was amazing!!! Was excellent with his product knowledge and was very patience and helpful from start to finish. Will definitely be back. Then after we purchased the carpet we had the installer Omar come install the carpet for us. What a fantastic tradesmen!!! he was efficient, punctual and absolutely lovely gentlemen to deal with. His work is highly recommended and is one of a kind. I’m so grateful for the fantastic job he did.
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The installers arrived everyday on time and did a really fabulous job. Cleaned up after themselves and were very courteous and efficient.
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Thank you Akmal at Deco Rugs Prospect for organising my new Hybrid floor, we are very happy with the installation, colour and the quality of our new floor.
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Had floorboards install last week from the Newstead store. Martin was very professional and friendly throughout the process. Quote was quite reasonable and I was informed of potential levelling costs up front.
Vijay installed the floor efficiently, and was a pleasure to deal with. He was extremely respectful and has done a marvellous job. Could not be happier.
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Pathetic customer service!
Constant lies and promises of return calls that never come!
Would not warrant their faulty install despite still under warranty!
Would not replace broken part!
Paid for the replacement part myself just to fix the issue, waited 5 months! and still no part.
WORST COMPANY IN AUSTRALIA!! AVOID AT ALL COST!! YOU HAVE BEEN WARNED!!
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We were very pleased with VJay laying our floors he did an excellent job and would recommend him. Yvonne Wagner
- Incentivised Review No
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Outstanding services!! My contractor worked extremely hard and tirelessly to finish the job in two days. He did an incredible job at changing my entire floorboards and was courteous, friendly and did everything he could to produce the best work possible.
Thankyou again!
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- Incentivised Review No
Hi Tina,
What a glowing review!...
Read moreWe're so glad to hear that you were happy with the service you received and the turnover time getting your new flooring installed. Thank you for taking the time to leave a review. Kind regards, AdminDeb and team from Decorug Penrith were so easy to work and were very accommodating. The installer, Ash, did a great job and was such a nice fellow.
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Hi Anna,
Thank you for taking the time to leave us a review!...
Read moreWe're so glad to hear you had a great customer service experience with our team at our Penrith store and your installer, and that you're happy with the works that were done to your home. We look forward to seeing you again in future. Kind regards, AdminWould give 0 star if I could. Such a dissappointing experience. Service in store was lovely and friendly, but from there was just a downhill disaster. They advised us our flooring was delayed, which meant we had to live with family 3 hours away because our flooring wouldn't be ready for us to move in. Then the installer called (and rudely hung up on us) after changing the install date again. The carpet laid was measured to short (by their own estimators) and they installed it anyway (with chunks missing), scuffed and marked our newly painted wa...
Read morells, skirting boards and ceiling. The cupboard they just left carpet laying there not even attached to the floor, the stairs weren't glued down properly and were lifting in sections, the hybrid laminate flooring was left unfinished and now its been months and no one from head office will discuss this with me even after contacting them. The store had to order in another part (to finish the laminate flooring) we were told 1 week and now it's been almost four weeks and no contact at all. Avoid at all cost, we spent over $7k paid in full and no one can even respond to my emails. Absolute disgrace. No customer service at all, you have to chase everything up yourself and quality/install is extremely poor even if you spend a lot. This is the politest way I can put my experience down. Avoid at all cost.- Customer Service
- Incentivised Review No
- Warranty Claim MadeNo
Hi there,
I am very sorry to hear that you haven't had a positive experience with DecoRug outside of the in store service you received. This is certainly not how we want our customers to feel during and after their installations process. ...
Read moreCould you please email me your order number or contact number attached to your order at customer.service@decorug.com.au, that way I can have a look into your order and help resolve the issues you have had. Kind regards, AdminI did. I emailed three times. The 1st was responded to in which I was asked to provide the order number so it could be passed onto customer service. I responded with order number, contact details, pho...
Read moreto's of all the issues. No one ever responded. A few weeks later I emailed again asking for a phone call. No response and no phone call.Find out how DecoRug compares to other Home Decor Shops
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Ordered laminate flooring from west Gosford store, Peter the store manager was professional helpful & friendly from the onset. On installation day the poor installer damaged his arm unloading his van, head office managed to get a second man up from Sydney within 2 hrs….”Gerard to the rescue”….Gerard did an amazing job, the job should have been a 2 man job but Gerard just came in got on with it and may I say he did a wonderful job, he worked long hours to finish it & was professional and friendly throughout…..would highly recommend.
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Hi Deb,
Thank you for your wonderful review!...
Read moreWe're so glad to hear you had an amazing customer service experience with Peter in our West Gosford store, and that you are happy with the results of your install and Gerard's workmanship. I will pass on your compliments to management so both Peter and Gerard can be acknowledged for their efforts. Kind regards, AdminI used this store 6 years ago for Shutter's through the house,they gave me a great deal.
I have just moved into a new house and needed Shutters and flooring so I went back to DecoRug
I was not disappointed,the staff were more than helpful,Jon arranged to meet at the house to give a quote for Shutters and flooring,the quote was fantastic.
The service did not stop there, the installers were perfectionist all of them Tata Flooring,Oustt Flooring and Eric who did the shutters.
A big thanks to the DecoRug team at West Gosford,well done.
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Hi Lionel,
Thank you so much for your review!...
Read moreWe're so glad to hear you have had two great experiences with service, quotes and installs through our West Gosford store. I will pass on your glowing review to management, so everyone involved with your order can be commended for their high standard of service and workmanship. We look forward to seeing you again in future. Kind regards, AdminThe only thing this company is skilled in is lying, misleading, taking your money and disappearing.
I spent over $5k at the Skygate store in Brisbane on Hybrid Flooring that was booked in to be laid on 4/4/22. Prior to this date, on two separate occasions, two different representatives from this company came to check measure and confirm the details of what I had ordered, NSW Spotted Gum planks and White Scotia. I was never advised that what I had ordered and paid for in full prior to installation was not suited to my home. On the day of install...
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Questions & Answers
Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?
We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presu...
Read moreme this would be the correct time to pay outstanding balances.Thanks
I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard...
Read more to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable businesshi please could someone contact me from head office regards malcolm sriven? [number removed]
Hi Mal
Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152. ...
Read more Thanks DecoRug TeamHi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.
Hi Cecelia
Not sure which discount code this is exactly. ...
Read moreCould you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you Thanks DecoRug TeamGet an answer from our members and DecoRug representatives
Details
DecoRug Online store4.1(16) | DecoRug Physical store4.2(308) | |
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Category | Online Shops, Blind & Shutter Shops and Home Decor Shops | Physical Shops, Blind & Shutter Shops and Home Decor Shops |
Offers Free Standard Shipping | Yes | |
Free Standard Shipping Minimum Order Amount | $99.00 | |
Type of Blinds Offered | Awnings, Honeycomb, Roller, Shutters and Venetian | Awnings, Honeycomb, Roller, Shutters and Venetian |
Custom Sizing | Yes | Yes |
Type of Products Offered | Rugs | Rugs |
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Hi Yvonne,
Thank you for your review and recommendation regarding Vijay. ...
Read moreWe're so glad to hear you're happy with the service you received and the final results of your flooring. I will pass on your feedback so Vijay can be commended for his work. Kind regards, Admin