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Reviews

Review distribution

5 star
220
4 star
15
3 star
3
2 star
13
1 star
89

Bren A

Bren ASydney, NSW

  • 3 reviews

Perfect job,

published

Brie was amazing came out measure up, was helpful from beginning to end answered all our questions. Communication from head office was great. Korosh and his team did a fantastic job of laying our floor. We are very happy

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeNo
See all answers

Geoff Green

Geoff GreenSydney, NSW

Plantation Shutters

published

Decorug Belrose
Store presentation was excellent
Staff were exemplary . The company was excellent in allways .
Quality of communication and follow up was the best we have ever experinced.
The shutters were competitively priced of excellent quality and installed on time .
Regards
Geof and Sue Green 06/12/2019.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDECORUG Belrose
Warranty Claim MadeNo
See all answers
Ally G

Ally GSydney, NSW

  • 3 reviews

Great customer service, however small mistake cost us hundreds.

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeNo
See all answers
2 comments
Deco Rug
Deco R.Deco Rug
Ally G
Ally G
Mrs gopalan

Mrs gopalanSydney, NSW

Excellent customer service

published

Dealing with decorug was a breeze ! Mr Zirk was particularly amazing and he went out of his way to ensure that the fitting and installation all went smoothly. He ensured that all went well. Would totally recommend his services !

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRhodes
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Mrs Gopalan, thanks for taking the time to leave a review. So glad to hear that all went smoothly. Have a lovely day!


Sam

SamSydney, NSW

Excellent Quality and Service

published

The whole experience was very smooth and amazing. I purchased new flooring and window shutters from Auburn store. Sale representative "Akmal" was very knowledagble and helpful. He completely understood what I was after and gave me a very accurate quote accordingly with explaining the whole scope of works. Then he organised a site measure to firm up the quote. The installation was booked exactly on the dates I requested and the installers "Gerard" for flooring and "James" for window shutters did and extraordinary job and went over and above my expectations.
Thanks to Decorug team who made my place look spectacular. I will definitely use them in the future, and recommend them to my friends and family.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAuburn
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Sam, thanks for taking the time to leave a review. So glad to hear that you are happy with your new flooring and shutters! We will be sure to pass your feedback on to Akmal, Gerard and James. Thanks again and have a lovely day!


Ashleigh

AshleighSydney, NSW

Customer Service and Installation of Vinyl Floors

published

I experienced terrific customer service from Zain at the Caringbah Store in regards to purchasing Vinyl Floor boards. The team went above and beyond to order the particular product that i wanted, and guaranteed that they would make it happen, and it did. Also the communication between Zain and myself was great, always keeping me up to date with the progress, which is key to great service.
Yasin my installer, Was wonderful. He is a very efficient worker and got the job done very well.
Very pleased with my overall experience with Decorug, My floors look amazing, and i would recommend them to my family and friends.
Thankyou!

Return Claim MadeNo
Store LocationDeco Rug Taren Point
Warranty Claim MadeYes
1 comment
Deco Rug
Deco R.Deco Rug

Hi Ashleigh, thanks for taking the time to leave a review. We are so glad to hear that you are happy with your new flooring! We will be sure to pass your feedback on to Zain and Yasin. Thanks again and have a lovely day!


Ding T.

Ding T.Sydney, NSW

Very satisfied with he services.

published

Dealt with Sassan from DecoRug Auburn and he was the best salesperson we dealt with for blind, carpet. and timber floor. He is porfaessionally, friendly, knowledgeable and very patient to explain and solve our problems, provide a good service to us. Installation teams he arranged was very good as well. We was very happy with the result.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Deco Rug
Deco R.Deco Rug

Hi Ding, thanks for taking the time to leave a review. We are so glad to hear that you are happy with the service from our team- we will be sure to pass your feedback on to Sassan. Have a lovely day!


The service was wonderful

published

Angela at Decorug Prospect went above and beyond her call of duty to make our shopping experience wonderful, we took ages to agree and she was so helpful and patient .

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDecorug Prospect NSW
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi there, thanks for taking the time to leave a review. So glad to hear that you are happy with the service. We will be sure to pass your feedback on to Angela. Have a lovely day!

Great sales sevice and installers

published

Dealt with Steve from DecoRug Alexandria and he was by far the best salesperson we dealt with for new carpets. He came in after hours (8pm) to measure and arranged for the installation to be completed within 2 days! The installers we're excellent, they made quick work of the old carpet and the new carpet was put in perfectly.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Robert, thanks for taking the time to leave a review. So glad to hear that you are happy with your new carpet- we ill be sure to pass your feedback on to Steve and the installers. Have a lovely day!

Kaye White

Kaye WhiteSydney, NSW

Hybrid flooring installation

published

After receiving excellent service from Zain at the Caringbah store it was time for installation.
Yasin installed the flooring and has done an excellent job. His attention to detail is outstanding. He explained how the job would progress and always happy to answer any questions I had.
I couldnt be happier with the result.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCaringbah
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Kaye, thanks for taking the time to leave a review. So glad to hear that you are happy with your new flooring- we will be sure to pass your feedback on to Zain and Yasin. Have a lovely day!


Pete S

Pete SSydney, NSW

Excellent Job from Decorug installers.

published

We just had new carpet installed on the downstairs level of our home. The carpet is wonderful quality and is beautiful to walk on because it is so soft. The service from Decorug was very good throughout the process but the work by the two installers Omer and Cihan was exceptionally good. They were friendly , polite and worked very hard throughout the day. Nothing was too much trouble for them to do and anything I asked them they were happy to help. Thanks gents.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCaringbah
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Pete, thanks for taking the time to leave a review. We are so glad to hear that you are happy with your new carpet. We will be sure to pass your feedback onto the installers. Have a lovely day!


Great service

published

We choose the laminated floating floor to replace our carpets in our apartments and they are beautiful once all is installed. The installer - Yasin has done a great job and great finishing. Love the colour and material.

Store LocationAuburn decorug
1 comment
Deco Rug
Deco R.Deco Rug

Hi Stev, thanks for taking the time to leave a review. We are so glad to hear that you are happy with your new flooring! We will be sure to pass your feedback on to Yasin. Have a lovely day!


Ernest C.

Ernest C.Sydney, NSW

New Floor, No Regrets!

published

Mark and his team were, great. Very professional and happy to explain everything, very patient too. The installer Gerard did a great job, a very fine finish. Happily recommend them.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAlexandria Homemaker Centre
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Ernest, thanks for the taking the time to leave a review. So glad to hear that you are happy with your new flooring and the installer- we will be sure to pass your feedback on to Gerard. Have a lovely day!


Excellent service

published

Excellent service akmir was very attentive and very professional and the carpet they laid was of great quality the carpet layers were very quick and also were very professional at all times

Return Claim MadeNo
Store LocationAuburn
Warranty Claim MadeNo
1 comment
Deco Rug
Deco R.Deco Rug

Hi Akmir, thanks for taking the time to leave a review. We appreciate the feedback and will be sure to pass it on to the team. Have a lovely day!

Debbie

DebbieHunter Region, NSW

Flooring installation

published

Gerard installed the first area of 3 areas for us this week. Attending to detail and making sure the job he was met with what we had requested. He has done an excellent job so far and we will be requesting Gerard complete the rest of this job. Well done Gerard.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Deco Rug
Deco R.Deco Rug

Hi Debbie, thanks for taking the time to leave a review. So glad to hear that you are happy with your new flooring- we will be sure to pass your feedback on to Gerard. Have a lovely day!

Jayb

Jayb

  • 2 reviews

Fantastic customer service!

published

We visited the Prospect store for some rugs. The service we received from Angela was fantastic! Even when we needed to exchange a rug she was so helpful and ensured we were 100% happy with our choice. Would recommend her!!

Product Quality
Customer Service
Return Claim MadeYes
Store LocationProspect
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Jayb, thanks for taking the time to leave a review. We are so glad to hear that you love your new rug- we'll be sure to pass your feedback on to Angela. Have a lovely day!


Love my new carpet

published

Steven from Prospect Deco Rug provided great service. Was very helpful from the beginning and followed through with great service till the end. Would highly recommend to anyone who requires carpet

Product Quality
Customer Service
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Denise, thanks for taking the time to leave a review. So glad to hear that you are happy with your carpet- we will be sure to pass your feedback on to the Prospect team. Have a lovely day!


Kat

Kat

  • 2 reviews

Perfect outcome

published

Yasin was absolutely brilliant! Extremely efficient and professional, he went above and beyond during the whole floor installation process. I appreciate the time he took to also explain how things are done, he knows exactly what he is doing. We love our floors.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPenrith
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Kat, thanks for taking the time to leave a review. So glad to hear that you are happy with your new flooring- we will be sure to pass your feedback on to Yasin. Have a lovely day!


Kathie

KathieSydney, NSW

Cellular blinds

published

I purchased cellular top down bottom up blinds from the Auburn store. As with all all my other purchases there, Sassan was very helpful and thorough with the quoting process.
Also very happy with the measurement and installation process from Eric which was very precise. I got a wonderful product and it looks amazing.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDecorug Auburn
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Kathie, thanks for taking the time to leave a review. So glad to hear that you are happy with your new blinds, they look fantastic! We will be sure to pass your feedback on to Sassan and Eric. Have a lovely day!


Great service

published

I am very happy with Decorug Prospect - Alex in particular but also his team were very patient with me and answered all my questions with relevance and expertise. Alex was professional, honest and knowledgeable, the process was smooth and transparent. Omer Yaman our installer did an awesome job, he was professional, courteous, patient and hard working
Our project ran to schedule and Alex,Omer and his team were a big part of this
I highly recommend Deco rug Prospect and their HQ team. Excellent value for money

Product Quality
Customer Service
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeNo
See all answers
1 comment
Deco Rug
Deco R.Deco Rug

Hi Layla, thanks for taking the time to leave a review. So glad to hear that you are happy with the products and service- we will be sure to pass your feedback on to the team. Have a lovely day!


Page 1 of 17

Questions & Answers

Hayley H.

Hayley H.asked

Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?

4 answers
Bob H
Bob H

We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presume this would be the correct time to pay outstanding balances.

Hayley H.
Hayley H.

Thanks

Mr Angry
Mr Angry

I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable business


Mal

Malasked

hi please could someone contact me from head office regards malcolm sriven? [number removed]

1 answer
Deco Rug
Deco R.Deco Rug

Hi Mal

Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152.

Thanks DecoRug Team


Cecelia Clay

Cecelia Clayasked

Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.

1 answer
Deco Rug
Deco R.Deco Rug

Hi Cecelia

Not sure which discount code this is exactly.
Could you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you

Thanks DecoRug Team


Get an answer from our members and Deco Rug representatives

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