Deep Dream Mattress
Verified346 reviews
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- I never got used to it!
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- Very Hard
WARNING!!!! Be warned about dealing with E-Living Furniture for purchasing a Deep Dream Mattress!!! They offer a 'risk free 100 day trial' and if you aren't happy 'return it and we'll refund it'. I tried, but am told there is no refund, only store credit. They only refund if you return within 30 days, however interestingly they won't accept a… Read more
refund if returned within 30 days as you need to trial the mattress properly. Emails to e-living furniture office where hacked & a scam reply requesting credit card details was received - they don't know how this happened. Their guarantee wording is clearly designed to mislead. Have reported to Consumer Affairs but be warned !!!
I’ve been using the mattress for the last six years and recently had a minor issue. I contacted the ELiving team, and they handled everything in a truly professional manner. After meeting all the requirements, they replaced the mattress without any hassle. It’s not only one of the best mattresses I’ve owned, but also one of the best customer… Read more
service experiences I’ve had. A big thanks to Sherwin and the team—wishing you continued success in your business. Highly recommended, and I’ll definitely be shopping with ELiving Furniture again! Thanks
Funny that I got an email from you with the subject ‘how’s your new mattress?’ I can’t tell you as I haven’t got it yet. It’s been sitting at the couriers (your courier that you chose) warehouse for nearly a week. I emailed the courier - nothing. I emailed you guys and there isn’t any urgency at all. No response to my last email. Service is… Read more
absolutely shocking. The couriers you chose is awful. Non responsive/ no care. I read up on their ratings and it’s terrible as they just leave the items at their warehouse for weeks. Yet, you still use this courier.
I was going to buy more bedroom items for my bedroom but after this experience, I will not be anytime soon.
As an example, I ordered sorting from China a day after I ordered the mattress. I’ve got those items and still nothing from you guys which is in VIC. Pretty average.
I will be putting further reviews online.
Reviews with attachments
Perfect – So happy with this purchase for my 5yr old. The mattress is perfect and so comfortable. Very happy mum a daughter. Would definitely recommend for the price. Show details
The mattress is so comfortable, good value for money. It’s my second time getting it. Show details
Quality mattress – The mattress is great l wake refreshed it's like sleeping on a nice cloud with good support . The email customer service was great too, though l am a bit disappointed with customer service over the phone as l never got to speak with someone and l did try a few times but no one was ever available unfortunately, this needs to be improved.
What a comfy mattress!!!! – Oh my goodness, lovely and soft, hugs your body. So happy with this mattress!!! Show details
Easy to unpack – Delivery was quick and easy to store prior to unpacking. Instructions to install was clear and easy. Bed heavy but manageable with two people. Medium to firm and very comfortable sleep. When my partner moves l am not disturbed. Show details
In-depth reviews
Very disappointed – I still have not received my order. I ordered my king mattress over a month ago expecting fast delivery as advertised. There became a delay in stock which pushed my delivery back a couple of weeks. I was provided with a $20 gift voucher for my trouble but that doesn’t help at all because all I need is my bed. Once it was finally in stock and… Read more
picked up for delivery it has made an attempted delivery to the wrong address is a completely different suburb and now it has been sitting at the depot in that town. I contacted the delivery company and they stated that the consumer had provided them with the wrong address and after trying to contact them multiple times to correct the issue they have not been able to contact anyone. I have tried contacting lifely as well and same result. The fact that I have received a “review of purchase” is a clear indication that I should of had my order should be well and truely delivered. I am 39 weeks pregnant and due to have a baby any day now hence why I ordered this mattress over a month ago to allow for enough time. I have ordered from this company before and loved my mattress that’s why I ordered another one. At this stage I will not be recommending anyone to purchase for this company. I’m extremely disappointed and expected a better outcome.
Hugely exceeded expectations – When I was looking around for a mattress for my 3 year old son, I looked at all of the “in a box” varieties, and it was very difficult to differentiate. I looked at all the different specifications, obviously including price, and settled on the Lifey, which was significantly more cost-effective than the other more well known ones, had rapid… Read more
delivery, great communication, and a transparent pricing and delivery policy.
Upon receiving the mattress within 3 days of ordering it, I was very pleasantly surprised when I unboxed it.
We have 3 other of these “in a box” mattresses in the house, and I felt the material, support and overall comfort level was on par with, or even higher, than others that I’d paid twice the price for.
In all, very happy with the purchase and will purchase more of these kind when replacing our others without hesitation.
My only small gripe is the plastic wrap was a little hard to take off; part of the seam of the mattress was squished a bit in the plastic, and as a result copped a nick from the razor opener they provided. Bit annoying, but my fault more than anything, however I think that could be slightly improved.
Overall, delighted with the purchase, and importantly my son loves it!
The only mattress which allows me to walk in the morning after sleeping – My daughter bought this mattress last year. When she was stuck interstate with lockdowns, I slept on it one night, and I continued sleeping in her bed for 6 months. I am morbidly obese and have a myriad of back issues including stress fractures. This mattress is firm and supportive. I can lie right on the edge and feel safe. She came home at… Read more
Xmas so I had to go back to my own bed (a well known brand queen innerspring ensemble). Ever since then, I wake in pain during the night rolling over, have difficulty getting out of bed in the morning and back pain so bad I can hardly walk for around 30 minutes. She’s gone interstate again and so last night I snuck back in her bed, had a great nights sleep and could walk this morning.
I do agree that the queen size is smaller than it should be, but that’s the only negative review I agree with.
I just wish I could afford one of my own as she’s coming back home for good soon.
Positive reviews
Amazing customer service. Our new mattress arrived yesterday and my daughter had the best sleep. The mattress quality is fab and it’s so comfy while being supportive. Will definitely be back should we need another mattress Show details
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I have been really impressed with my mattress overall! As a first-time buyer, I was a little unsure of what to expect, but I’ve been sleeping like a baby lately. It’s incredibly comfortable and supportive, giving me the perfect balance of firmness without feeling too hard. I don’t have any neck or back issues, but I can definitely feel the support… Read more
it provides, especially when I wake up feeling refreshed and without any discomfort.
The mattress has held up really well too. If I could wish for one thing, it would be that the mattress were just a touch softer more like a cloud, but I’m thinking that their other range - plush mattress - will maybe fit my preference a little more. Overall, though, I’m really happy with it, and I’d definitely recommend it to anyone, especially first-time buyers! Plus the box that it came in has a wheel so makes it super easy to haul from the lobby to the unit haha.
Deep dream medium firm – It’s pretty comfortable and you don’t really notice your partners rolling around. Get the feeling that it doesn’t let the air through and retains the heat in the summer months Show details
Negative reviews
Do not buy – I read the reviews on this mattress and had really high hopes but it’s horrible. It’s so hard it’s ridiculous. Terrible. Will have to buy a mattress topper to even be able to sleep on it. Would send back if I could but that’s way too hard. Really think hard before buying this. I do not recommend. Show details
Terrible – Waited over 3 weeks for delivery. Contacted Lifely with slow responses. I was forced to purchase another mattress as I couldn't go without any longer. Ignored when requested refund. Issue still unresolved.
No good in the long term – I really don’t understand how this mattress has such good reviews. I’m assuming people are writing their reviews not long after purchase. I found it very comfortable for the first 6 months but 18 months later it’s sagging in the middle. The memory foam is no longer doing its job. I can feel the springs and it’s super hard and uncomfortable. It’s also ridiculously heavy. I would not recommend. Show details
Recent reviews
Good price for a quality mattress – Mattress is as described. It is firm but very comfortable. Although carrying it in was very heavy and the delivery option was not the best. You can’t choose times and dates. Other than that a fantastic bed which is a cheaper option than Ecosa or Koala
A budget friendly choice – The mattress does the job as described on their website. Not a perfect one but it’s quite comfortable and supportive considering its price. I didn’t have any back pain after sleeping on it. Show details
Pleasantly Suprised Great Mattress – I did a lot of research before purchasing this mattress but was still unsure due to the price point, however I am pleasantly suprised with how good it is. Delivery was well organised and well tracked so that I knew when it was arriving. The cutting tool is very handy. The mattress is super comfortable, more so than our previous expensive spring… Read more
mattress. Initially I thought it may be too soft when we first opened it but once it has the recommended 72 hours to fully take shape, it actually feels firmer but is still a lovely plush feel. We are very hapoy with it. I feel that it will also be durable as it is supportive as well as soft.
Squishmellow – Second super soft purchased. I have a king and recently got a king single for my daughter. She loves it describes it as a squishmellow. Will be replacing all mattresses in my house with them. Match with baboo mattress protector. Bamboo fiber quilt and bamboo sheets and quilt cover you will have the best nights sleep. Show details
Find out how Deep Dream Mattress compares to other Mattresses
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Value for money – Great value for money, mattress is very comfy and the right balance of soft and firm. Mattress was dispatched quickly but shipping took longer than expected. I understand that is out of Lifely’s control. Show details
Dreaming Deep – I ordered a mattress, oh what a sight, A king-size Deep Dream from Lifely is where I'm at, tonight! My husband will ask, where did she go? You'll find me cruising on my new mattress throne—oh, hello! I’ve slept on my old bed for way too many years. Sleepless uncomfortable nights, goodbye to those fears. No more tossing & turning, no more stiff… Read more
back. A dreamy bliss new mattress, i'm never looking back.
It's soft yet firm, the perfect blend, A dreamy slumber - it’s heaven, my friend! Like a cloud that hugs you, gentle and light, I’ve never slept better, not even at night!
The Deep Dream is magic, yes it’s true, I wake up refreshed—feeling brand new. So if you’re tired of those sleepless nights, Get Lifely’s Deep Dream, it's an absolute delight!
Feeling good in the morning – I purchased this mattress because, I have been getting back pain for years. I have noticed that after sleeping on this mattress, it supports my lower back and shoulders. I have been staying asleep, not waking up a few times each night.
Beyond comfortable – As someone who enjoys a mix between soft and firm, I absolutely love this mattress. It’s the perfect mix, it’s soft so I still melt into the bed but is still extremely supportive on my back. It feels better than another mattress I bought for 4x the price. I feel completely supported and thanks to the cooling gel, I’m not a sweaty mess in the… Read more
mornings during the hot summer and can sleep well through the night and not feel like I’ve been hit by a truck when waking up. I’ve only used it for a few days but honestly it feels very durable and I’m enjoying how high it is. Highly recommend to anyone looking for a new comfy mattress that doesn’t break the bank.
Best Mattress Ever. Would Buy 3 If I Could – I was honestly very skeptical of this mattress as it is extremely cheap than other mattresses online and in store. Lo and behold, I am shocked. Astonished and flabbergasted. I can't believe that this mattress is this cheap and yet the best I've ever had. I've had a Sealy mattress before RRP at $2800. Yet, this mattress is even better. I love that… Read more
it's firm (for my back) and love that it is hypoallergenic (I have eczema). I can't recommend this bed enough and it's definitely replacing my Sealy mattress.
Perfect Queen size Mattress! – The Deep Dream Mattress is extremely comfortable and supportive, not to hard or soft. Ordering and delivery to my door was so simple and trouble free. Will highly recommend Lifely and their mattresses to others and will definitely purchase from Lifely again in the future! Show details
Trial experience – I haven't had the deep dream mattress for too long and still trialing it , the quality is very good . I might of bought the wrong firmness level maybe as im finding it bit too firm .
Good value for money – Decent mattress on sale, bought a king single for about $260 which I thought was good value for money. Picked the firm and its actually decently firm. Was delivered in a couple days and box came on wheels which was easy to move into my home (mattress is pretty heavy) Show details
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