The good and the bad
I have been a member of Defence Health for many years and unfortunately, while its still a good and reputable organisation, the service level has become very unsatisfactory. Make a call and you wait at least 30 minutes, and typically give up; send an email, and you might get an answer in a week; try using the Mobile Claims App... simple to use, it just doesn't work as it never uploads the photographed claim. It's a shame that the service has deteriorated even faster than the premiums go up.
Benefits have been cut
I was originally with defence health and switched over to Navy Health because Defence health decided to cut their benefits to members on extras. Its because they were losing money. Thank God Navy Health does not do that.
If you do your research, the extras on Navy Health benefits are higher than defence. And also compare the premiums. You can see the difference.
The reviewer stated that an incentive was offered for this review
If I could give them 10 out of 5 I would!!!
We switched to Defence Health from another really big company only 6 months before my husband was diagnosed with Stage 4 cancer. Defence Health NEVER faltered... they paid out literally almost one hundred thousand dollars in hospital care, and fees, and incidentals, and God knows what else little fees pop up . They never questioned anything. They had his back all the way.
LOYALTY> has no price at the time like this.
Thank you from the bottom of our hearts for being caring and being so easy to deal with.
He is now in REMISSION, thank
Price was a few dollars higher, but heaps more inclusions and less restrictions
My brother served in the Army and told me I could join. I had never heard of Defence Health before. The product was about the same as my other health insurer but when I looked at all the inclusions I could claim a lot more, more often. I've only made a few claims but the service is a lot better.
- Verified customer
Been a member since I was a kid
I've been a member of Defence Health since I was a kid on my parent's cover (dad was in the Navy). I took out my own cover when I moved out of home and I've never had a problem. They pay my claims quickly and when I've compared them to other funds in the past, they are the best value for money. Wouldn't be without them!
Fantastic Private Health Insurance
Defence Health is fantastic value for money. Their claims process through their app is so quick and easy. Their staff are very friendly and helpful via telephone. The process to add a new member to the policy was very quick and easy.
Great level of cover
Due to my brother being a serving member of the ADF, i qualified as a relative with Defence Health.
Have been a member for 3 years now, currently on the Top hospital + Premium Extras package. Could not be happier with the level of service or the updated flexi limits extras. Highly recommend to any ADF personnel or their family!
Non-for-profit and great customer service
I've been with them for 1 year by myself, and they covered me when I had to go to hospital for a treatment. afterwards I wanted to downgrade my plan cause it was too expensive, they said it was fine - but then I got sick again and had to visit hospital. Now I have less cover, and have to pay more right? Wrong! I call them again and ask if I can go back to old plan because of this unpredicted event. They say its fine because it's within 30 days of changing. Good people, good insurance
Great Health Fund
I have been with Defence Health For 27 years and in that time our kids have grown up and are members also. I can't recommend them enough. Every claim we have submitted has been dealt with and we haven't had to worry about anything. I do believe that there is no other Health fund out there that can compare to what they offer for your money.
I have been with Defence Health as a non-serving member for years. They have always been prompt with payment of claims and have provided knowledgeable assistance by phone. I cannot really fault. They are excellent also in that when I have purchased travel insurance for overseas, through another provider, they have put my monthly payments for health insurance cover on hold until my return from overseas and me providing all my boarding passes to/from destination. This has stopped me double paying for health insurance cover during my holiday periods.
I don't know much about their travel insurance cover and service so would like to see more reviews specifically here about that service if you've had to claim or make contact.
Who knew health insurance could be pain free?
After 8 years another private health fund, where premiums climbed and service became non-existent, I shopped around and found I was eligible for Defence Health as my dear old grandfather had served. Once I had his service number, signing up was no problem, and since then I have been pleased with the service, speed of payment and benefits offered. Defence Health are transparent about what will they pay, upfront - no guessing! The best part for me is that I don't have to think about health insurance anymore, it just takes care of itself.
Fabulous Customer Service
Called earlier this evening to see if I was covered for certain things. The lady who helped me was fabulous. Was friendly and patient and personable...waiting for me to get myself organized, knew when I was flustered and put me at ease. She even called me back to make sure I was completely aware of everything I needed to know. Cannot recommend then highly enough.
- Verified customer
Good Value and Customer Service
Can't recommend defense health enough, they have amazing policy that has higher limits than those like medibank or latrobe health,
when i called them they spoke English clearly and understood my concerns and queries.
They gave good explanations into the insurance the coverage the return you get back.
I am yet to use any services yet but the website is well set out, the members area looks good too.
- Verified customer
They are excellent
It's expensive, like most health insurance, but there are lots of options. At the top tier, everything just comes together. Their travel insurance is very well priced, if you are already a health insurance customer. Never had any issues. Email replies are good, phone contact is pretty good too.
The best cover and health fund
I have been with defence health for a few years and love the way the extras are structured, I have top hospital and top extras and I love getting 100% of consultation fee back on extras visits like chiro etc. refunds are fast, staff on the phone are great to deal with. My limits on this cover are higher than the same level with other funds. If your eligible to join this fund then seriously look at it because I couldn't be happier.
Amazing customer service and cover
I have been with defence health for a while now and I am so happy that I made the switch. They are super quick to answer calls, you don't get bounced around a call centre, the consultants are always friendly and informative, the premiums are competitive and I get great rebates on all of my extras!!!.....iphone app makes claiming a breeze too, the best health fund ive been with.
Terrific personal health insurance
I've been with Defence Health for over a year. You speak with a person who really tries to help and gives you good advice. Couldn't be nicer to deal with. Easy to claim. Really clear what I am/not covered for and I can change that as I wish. Nicest of the health insurance funds I've been with.
Questions & Answers
I have a grand son in the reserves and a son in law who was in the special forces in the army can l get defence health cover?
We are the parents of a long serving member of the RAAF and our young granddaughter is about to go into the Army. As a parent and grand parent would we be entitled to join this health service?
If you check their web site, you should be. It asks you as to whether you’re a relative. https://www.defencehealth.com.au/health-insurance-for-defence-connections/join-now/?gclid=EAIaIQobChMI_LzT7YL32gIVjAsrCh003w5eEAAYAiAAEgL4Z_D_BwE&gclsrc=aw.ds
You would be entitled from what I see. There is new category for currently serving members as well. Check with them by phone. They have excellent phone support.
Hello can people join if their father army (dec) or sister (raaf) former grandfater anzac someone told me I could be. Or is it on current/ex defence? Thank you wendy
Yes you can. They do have two categories now, currently serving and not. Contact them direct, they are very good.
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