Defence Health Health Insurance

I have been with Defence Health since its inception. The staff are knowledgeable or source the answers very quickly, they are friendly, communicative, efficient, and resourceful when needed to find solutions. Show details

I needed help on submitting a pharmacy claim. The customer service lady was exceptionally helpful and understanding. Solved my problem with no hassles. The wait time was really short, unlike most others! Show details

I spoke to Courtney who was extremely understanding about my enquiry and also Very Helpful. All I can say is that her Manager in the office has a n extremely easy job having such well trained and understanding staff. Show details

never in over 40 years have i had a problem Show details

Contacted defence health with a query about my benefits for hearing aids. I wasn’t kept waiting on the phone at all and received excellent service from Peter who was very friendly. Easy to talk to and very helpful. I recommend them for anyone. Show details

Inept Defence Health – Been a paid up customer of this now jokey provider for over 20 years. It is obviously now run by a completely inept management team, from the run out the door CEO when the IT upgrade went brown, to whoever is supposed to look after the "Web Portal"… Read more

that don't work...I have sent numerous emails for contact, nothing...Sit of the phone because I can't use the aforementioned "Web Portal' to make a claim, then provided the incorrect information...back on the phone.

While I simpathise with the the call centre staff, and they should not have to accept any abuse or anger from Defence Health customers, they are not being helped by the jokey management, or the portal failure,

I believe I am done with them, can not believe what was a great, easy to use, customer focused provider is now this joke.

You keep telling me about a member portal. I am 75 years old and would like the option to be informed on paper as this is how I have lived my life. I find the digital age confusing anf frightening. Show details

I recently used my defence health insurance to access physiotherapy, and was pleased with the amount of return I received from my fund. It made me more inclined to access preventative therapy in the future, to continue in good health. Show details

The girl that handled my enquiry, was absolutely amazingly helpful, and very very cool, fantastic personality and a great asset to Defence Health Cheers David John Lewis Show details

Deplorable service after 20 plus years of paying premium dollars. Added our eldest son back in to our family plan after they raised the age. Unfortunately he was rushed to hospital for gallbladder surgery and they refuse to cover because he hasn’t been back in for 12 months. It’s hardly a pre-existing condition! They may look at it in 3 or 4 days… Read more

if we get a signed form from the doctor! Meanwhile he could die from sepsis so we’re forced to go public. Never again. Off to the Ombudsman

Terrible service Direct debit payments always screwed up Just got charged $3300 for a hospital stay because they said it was a pre-existing condition even though my doctor specifically said it wasn’t. Went to the ombudsman and they still refused to reimburse me Will NEVER use them again Show details

i was $6000 out of pocket for my right hip replacement surgery in september last year and will be another $6000 out of pocket for my left hip replacement surgery next month. why do i pay for health insurance? Show details

Our Defence Health insurance policy works well for us and the claim system is easy to access on line. Coverage is appropriate and suits us as a couple in our over 75 age group. Availability of membership because of our parents' services history enabled us to join. Show details

I have been with Defence Health for 11 years, and they have always been very helpful and not one issue. I have just had surgery and one phone call before it, they organised everything. All confirmed in one email, what could of been stressful wasn't. We are a family and find our policy is excellent value. Show details

I had several concerns re changing my health fund level. Everything was explained in a easy to understand and helpful manner, no pressure, friendly and easy for me to make an informed decision. Show details

The best coverage for health costs. Staff used to be amazing. Recently have computerised a lot of functions and I don’t think that has worked well. Overall the best fund there is. I have been with this company for nearly 60 years. Show details

If you're eligible to join Defence Health, I highly recommend them. I've been with them since day one and have always been impressed by their service. Professional, reliable, and they've looked after me every step of the way. Show details

Have been a member with Defence Health for approx 10 years. The staff are very helpful, friendly and product knowledgeable. Any issues have always been resolved effectively and efficiently. Staff members make sure that your issue is completely understood and resolved. No issues with this organization, fully recommend their product and services. Show details

I have had several interactions with banks, airlines etc via phone recently, so my expectations were low, but Annette’s assistance and persistence in solving my issue was above and beyond the call of duty, and left me wanting to give her the rest of the day off for her helpful, cheerful manner and not robotic dismissal. Show details

The consultant was definitely across the products available and she helped me choose the right plan for me, while offering alternatives for me to choose. The change of my plan was seamless & the consultant was easy to talk to & understand. Highly recommended! Show details

I have been with Defence Health for more than 30 years. Happy with their services and the value for money. I will definitely continue with them. They follow through any issues raised and resolve them to members satisfaction. Show details

1. Once connected the Defence Health person was totally helpful and informative, a wonderful level of service. I was after an F25 tax statement. 2. At the start of the call I was advised of a 25-35 minute delay. This was good as it managed my expectations. I left the phone on low volume speaker and continued with other work. 3. However, the call… Read more

was not answered for 44 minutes and started at 2:23pm. That does seem a long time to wait. A periodic update on the remaining wait time estimate would have been useful and that could possibly be automated (or does that already exist and I wasn't listening). 4. Don't be mistaken, overall, I am very satisfied with the healthcare support that I receive from Defence Health, and the administrative processes.

Thank you

Stephen Harvey 0417 341 291

I did not believe that my latest quarterly invoice of $929.37 was good value. I am a single, 78 year-old, fully retired man with 24 years military service, and have been a member of Defence Health since 1969, except for a three-year stint (1972–1975) in UK. Your consultant, Mars, was competent in attending to my complaint, and very helpful in… Read more

finding ways to reduce my premium to a manageable level. I have felt for a long time that Defence Health should offer a loyalty program.

I rang to confirm my entitlements for my recent hospital stay and treatment that was answered fully, The person I spoke to added more in-depth information on what was covered in my extras package, this was very helpful. Show details

Have been with Defence Health since mid ninety’s, believe this is one of the best private health coverage and have used this many times unfortunately due to some health issues. Claims have been settled with no problems and I would recommend others to use Def Health if they fall within the guidelines. The only issue I have with them sometimes is the waiting times if trying to contact by phone. Show details

There was a time not so long ago when Defence Health had serious Communication problems to the point I was ready to change health funds, I am pleased to say that this seems to have resolved itself. I no longer have issues contacting them by phone and they seem to be very helpful in sorting through any problems I may have. I have been with them… Read more

for many years now and their fees are reasonable so I would recommend them to anyone looking for a good health insurer.

Very happy to be back to being able to contact defence health with ease. The change of systems was very challenging for staff and clients. Welcome back to good old fashion communication that means something. Show details