Defence Health Health Insurance

I have been a member for more than 55years and been very happy with the services. however as I am now in my 70s with a disability (legally blind) requiring more allied health support (podiatrist) than the cover for maternity related services. I suggest packages for my age bracket could more tailored to suite this age bracket Show details

I rang to confirm my entitlements for my recent hospital stay and treatment that was answered fully, The person I spoke to added more in-depth information on what was covered in my extras package, this was very helpful. Show details

Have been with Defence Health since mid ninety’s, believe this is one of the best private health coverage and have used this many times unfortunately due to some health issues. Claims have been settled with no problems and I would recommend others to use Def Health if they fall within the guidelines. The only issue I have with them sometimes is the waiting times if trying to contact by phone. Show details

There was a time not so long ago when Defence Health had serious Communication problems to the point I was ready to change health funds, I am pleased to say that this seems to have resolved itself. I no longer have issues contacting them by phone and they seem to be very helpful in sorting through any problems I may have. I have been with them… Read more

for many years now and their fees are reasonable so I would recommend them to anyone looking for a good health insurer.

i was $6000 out of pocket for my right hip replacement surgery in september last year and will be another $6000 out of pocket for my left hip replacement surgery next month. why do i pay for health insurance? Show details

My query was eventually answered to my satisfaction. However, the customer representative had to put me on hold in order to investigate into my query regarding a direct debit that seemed to be more than what I expected based on an earlier communication from Defence Health. However, after several minutes of holding the call, and listening to music,… Read more

the call terminated. I had expected a call back but the customer representative did not call back. I had to call again and go through the long and tedious privacy check and start from square one. I don't mind the privacy check and I understand it is in the interest of protecting the customer. However, having to do it twice in quick succession for the same query because the first call terminated, perhaps due to a technical reason, and there was no call back. If the customer representative had called back, as should have been the case, then I would not have to go through the same privacy check a second time and also go through my query all over again with a new person. That was not a pleasant experience.

Overall, I'm still happy being a defense health customer.

Customer service is terrible. Told incorrect information and had to speak to a supervisor to have it corrected. They did not act on a Transfer from another fund and we had to speak to a supervisor to get it sorted. Why????????? is this not standard practice? Show details

I have been with Defence Health for more than 30 years. Happy with their services and the value for money. I will definitely continue with them. They follow through any issues raised and resolve them to members satisfaction. Show details

1. Once connected the Defence Health person was totally helpful and informative, a wonderful level of service. I was after an F25 tax statement. 2. At the start of the call I was advised of a 25-35 minute delay. This was good as it managed my expectations. I left the phone on low volume speaker and continued with other work. 3. However, the call… Read more

was not answered for 44 minutes and started at 2:23pm. That does seem a long time to wait. A periodic update on the remaining wait time estimate would have been useful and that could possibly be automated (or does that already exist and I wasn't listening). 4. Don't be mistaken, overall, I am very satisfied with the healthcare support that I receive from Defence Health, and the administrative processes.

Thank you

Stephen Harvey 0417 341 291

I did not believe that my latest quarterly invoice of $929.37 was good value. I am a single, 78 year-old, fully retired man with 24 years military service, and have been a member of Defence Health since 1969, except for a three-year stint (1972–1975) in UK. Your consultant, Mars, was competent in attending to my complaint, and very helpful in… Read more

finding ways to reduce my premium to a manageable level. I have felt for a long time that Defence Health should offer a loyalty program.

Very happy to be back to being able to contact defence health with ease. The change of systems was very challenging for staff and clients. Welcome back to good old fashion communication that means something. Show details

I just spoke to Billy and he was so patient, genuine, extremely willing to help and it made my day. He even offered to give other helpful advice. It was fantastic and helped me save lots of money. I wasn't afraid to ask other questions as he was so kind and decent. He was amazing!!!! Show details

I was trying to make an email claim and the site would not let me fill in the details. ( I found later that you can't claim remedail massage by email which has been very frustrating) . After several attempts Jessica noticed that I had previously used the app on my phone. Problem resolved.I just have to remember . My excuse is that I'm 87 and entitled to be forgetful! Show details

Long time satisfied couples member. Great help and advice from Kylie today. Efficient, caring, personable and thorough. Apart from her, DH needs to fix their system so that I appear as this has been going on forever it feels! Which Kylie has put in a request for. That was the only time wasting part which isn't to do with the friendly staff. Thank you ! Show details

A friendly and helpful staff member satisfied my queries and put my mind to rest. As it was my first interaction in a long time I was very grateful that I was with Defence. Show details

I’ve been with Defence Health for about 30 years now. I’ve never had a problem with a claim. I’m in top extras which as a pensioner can be costly.Some of my friends say to opt out as I will get everything I need in the public hospitals but if I need an operation that is causing emotional or physical distress,I want to be in hospital tomorrow,not on a waiting list.Peace of mind is worth paying extra for. Show details

My query was answered in a professional and friendly manner. I even receiced very helpful remarks that will assist me in the near future in relation to hospital admission. Show details

We moved to Defence Health after 25+ years with another health insurer. Defence Health provides an identical level of service at a reduced cost. Some rebates are actually higher. Also Defence Health is increasing premiums by 2.99%, which is significantly lower than increases by many other funds Show details

Technology is moving fast, and my age group find it hard to keep up. It is important that this is taken into consideration. It can become overwhelming. Thank you Show details

As a retiring Air Force member seeking advice about how to manage our health insurance, Talhlia was outstanding in providing excellent advice, answering all of our questions and seeking out every aspect of our requirements. This resulted in my wife and I remaining with Defence Health as I could not get a matching offer from any of the other civil health insurance companies. Show details

While Defence Health may seem a bit pricier than others. They do extremely well in providing excellent cover and claims. Have been with them for years and am very happy with dealing with staff when I need to and to submitting claims Show details

Where I have rated 'Satisfied' & not 'Very Satisfied,' it is because I am still awaiting resolution to my enquiry. Hopefully someone from Defence Health will get back to me. Show details

Always a positive experience when speaking with customer service at Defence Health. They take the time to listen and fully understand the reason you have called, and then provide the correct information and answers to your questions and concerns. They are clear and concise and ensure the correct resolution is found for each enquiry. Show details

I feel confident in the cover I have selected. It offers value for money and the claims process is easy. I know if I need to contact the call centre they will be able answer my questions. I have been with Defence Health for around 9yrs +. Show details

Having been a loyal client for over 57 years we are disappointed that no consideration is given to our claims . Nancy has only been hospitalised once since 1981 when she gave birth to our twin girls. Unfortunately due to an accident in the garden she incurred a fracture of the left patella. This was covered by Medicare. Subsequent physio therapy… Read more

has been necessary but the allowance provided is very limited , Defence may consider to review this restriction taking into account our long membership. At this stage of our life alternate upgrades are not viable, I.e extra premiums the benefit is minimum.

Had a query as to whether I was eligible for a hearing aid on my private health, the young man who helped me was very professional and polite. I gladly recommend Defence Health Show details

In the light of the recent expansive Govt review of mental health issues for veterans, I hope that Defence Health will eventually expand its support for members in this area. In particular, claims for YOGA should be honoured, not denied. YOGA is now mainstream in the US Military, and Australia is lagging behind, and Defence Health in particular. Show details

I have been with Defence Health for many years and have always found the staff knowledgeable with an attitude to be of help, courteous and friendly as I found Frank to be when I spoke with him recently. Show details