Deliveroo
1,204 reviews
Disgusting behaviour – I am so disgusted, the day before Deliveroo announced they were under administration and closing they deducted $15 from my daughter’s bank account for membership, she contacted them immediately on discovering what was happening and was referred to the Administrator and becomes an unsecured creditor. She is not in a financial position to lose any amount of $. I wonder how many other people have been burnt and ripped off with this Show details
NO RESPECT FOR HUMAN BEINGS - SHOULDN'T BE ALLOWED TO PROCEED ANYWHERE IN THE WORLD - SHAME ON YOU – No suprise - shocking company acting in a shocking way- they should not be allowed to trade anywhere when they can't even respect human beings and private some sort of notice for restaurants that rely on the business - they weren't even given a chance to make alternate arrangements Show details
Well Deserved, Good Riddance – My only regret is that this horrible service didn't go bankrupt in Australia earlier, bunch of scammers. Hopefully next is the parent company, all they did was rip off their customers, provided no compensation whenever food was stolen and no accountability for their inactions. Bye bye! :) Show details
Reviews with attachments
Stay away - delivery service that does not care – Terrible delivery service with very inaccurate delivery estimates. Stay away from this company that does not care for the customer or food it delivers and will deliver your food 2 hours late without any explanation or suitable compensation - refunded $4.50 in store credit for my 2 dishes and a dessert. Customer service reps cannot help as the companies policies do not care for the customer. Show details
- +1
Avoid! Food never delivered and does not refund whole amount – Food never delivered. Deliveroo processed refund as credit. Emailed them I want money back in my credit card not as a credit in the app that I have to use again their service The problem is I paid 23.72 in cash and they will only return to me 19.20 cash. They said I have paid in credits so I wont get the entire amount back. It is true I have… Read more
some credits but the total amount was 29.30. Breakdown is cash (23.72) credit (5.58).
So even if you say I wont get the whole amount because of credits, total cash out is still 23.72. So simple math dictates i still will get the 23.72.
This is such a small thing. But to not admit you made a mistake in your accounting is the issue here aside from not getting the service I paid for.
Spilled drink over food – Ordered hungry jacks and when i got the food from outside as the delivery driver didnt even knock i went to grab my food out and the delivery person clearly spilled the coke and had gone all over my chips and burger i contacted support and was told they cannot refund me Show details
Pathetic – Order took 70 minutes to arrive and was cold. The driver didn't knock on the door, , just dropped the order then took off. Show details
Absolute Rubbish Service – I gave Deliveroo another chance because once before they stuffed me around with orders, and now I regret giving them this chance because I just ordered through them again and part of my order which was burgers from Hungry Jacks was crushed and the other part was missing (A Flake Storm and a large Caramel Sundae with extra caramel) and I received… Read more
two items I didn't even want (Two mini Peters drumsticks). The missing items together came to $11.55 so I complained, showed them photographic proof and right away they sent me a message that they would pay me the $11.55, then I received another message from Paypal that they paid me only $7.82, so where did the other $3.78 go? It won't happen again, I will never, ever use this useless service again and to think I wasted another $7 giving the the guy a tip for crushed burgers and half an order.
Positive reviews
Breakfast – 9.30am or 9.45am is too late to start delivery in Adelaide especially for breakfast. I do like the cheaper delivery costs for many of the restaurants. Compared it to another delivery business and it was $5 cheaper using Deliveroo. Show details
The best food delivery app – Top delivery Riders. The best food delivery by Deliveroo. Perfect food handling and correct food orders, amazing & beautiful I can't live without it Yummy foods delivered to me. Excellent service Show details
Full refund within an hour – The restaurant gave me the wrong meal. This was the restaurants fault technically. However got full refund within an hour. Prompt delivery of food by friendly driver. Compare this to menulog - Waited over 4 hours then they cancelled my order at 1030pm. Show details
Negative reviews
Suck Sh*t to the scum company!! – Going broke couldn't have happened to a better company! I witnessed one of their drivers steal a pair of my shoes and they did nothing about. EAD you bums. It's really funny how karma works.... Show details
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Deliveroo. Avoid at all costs. So dodgy – Second time in two weeks food never arrived despite me receiving a message saying it was delivered. So bad. Referring this to ACCC. Show details
Terrible service and customer service – The driver didn’t read my instructions and left my food outside my work without handing it to anyone. My food was also cold and things missing. I tried the chat screen to express my issue and 3 speedster staff memebers ended the conversation on me while I was typing my reply. When I called I got put on hold for half an hour. Only to hang up and… Read more
have to call back. Would never use this app again. The food was from wicked brew and it was horrible. Mikayla
Recent reviews
This is the nastiest food delivery app – Last 6 orders constantly have taken more than 2 hours to arrive and the customer support didn't even apologize or even have to courtesy to give a discount. I really hope no one uses this app and look to the other food delivery apps. DELIVROO IS TRASH Show details
Food Stolen, Customer Service Poor – Ordered food. Waited one hour. Driver pulled out front and waited 15 seconds, didn’t leave car, drove off no delivery. CCTV to support same. Contacted customer service - which was horrible to even find - they told me “they understand” and will review the order and process a refund if it meets their terms. This could take 48 hours. Explained I… Read more
had CCTV and asked if they would like a copy as the driver essentially stole the food and probably shouldn’t be driving for them. “Customer service” ended the online chat. Horrible service. I will not order with them again, ever. No proactive steps at all to prevent driver food theft and ensure quality drivers.
Stolen FOOD!! – The app says food has been delivered but saw the driver drive off with my food. Absolutely ridiculous!! If I could give 0 stars I would. This has happened to me twice and have stopped using the app. Show details
expect to wait a minimum of 2-3 hours – Appalling service. I suspect they don't have enough drivers to provide delivery, and very few options of restaurants in comparison to others. I've just cancelled an order after waiting over 3 hours, this seems to be the standard waiting time in my experience. Boo Deliveroo, sayonara Show details
Food wasn't delivered - no credit or refund – My food never arrived and I when I politely called customer service I was told they just can't do anything. Absolutely ridiculous and cruel. Show details
SHOCKING SERVICE - FOOD NEVER ARRIVED - PLAIN THEFT – Your order has been delivered, a message that I got on my phone while standing outside my front door. Shocking service, my food got stolen by the driver in broad daylight. Never using this garbage company again. I am fuming Show details
Worst delivery app – First time (not exactly, it happened before too but the delay wasn’t so bad): my order was cancelled after 1HR delay from the original 50 mins waiting time. Chatted with cs and they gave me $30 credit (was surprised by this). Second time: ordered, and after 20 mins delay from original 50 mins wait time the driver picked it up, and after few… Read more
minutes, suddenly app gave me notification the food was delivered which wasn’t.
Rider support called me and said due to damaged packaging the order need to be redelivered but guess what? It takes another 1 hr or more If i want it. Well guess what ? It’s too late for dinner by then for the kids.
Chatted with cs (because rider support can’t give compensation) and they refuse to give any credit for compensation.
Basically, this is the worst delivery app, it takes way longer than any other app and if they stuffed you up, you will be left with nothing.
Reading few of this reviews, seems like i still in better spot considering I didn’t lose any money.
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Worst ever food dosnt even get delivered – We ordered and the driver called for a code we gave it to them assuming all normal then food dosnt arrived Deliveroo claim because we have the code no refund even though there is no proof food was delivered Would not order from this scam site all all at least Uber customer service offer support and proof of where the food was left
The worst food delivery service – I waited from 2am till 3:40 am for one meal to arrive. Bad communication... you can’t cancel order you can’t contact anyone through the app. The live chat is just there for decoration they also lied and said a driver is at the restaurant and when i called the restaurant they said no one is here after 10-15 mins they tell me rider no longer… Read more
assigned and they canceled my order. Please don’t waste your time or money .. just go to uber eats and pay that extra few dollars , delievroo should never be your number one choice or a choice for that matter.
Misleading website – Site lists 'restaurant is preparing your order' for 1.5 hours so it looks like they aren't at fault. Rang the restaurant and they said the food (a single pizza) was ready 10 minutes after we ordered. Website offers 10% refund. Show details
Terrible delivery service – I received my delivery today from McDonalds with all my meals/food missing and just my drinks inside and this is not the first time it’s happened. Then I call McDonald’s they inform me they included all my food items, meaning the delivery driver was responsible for missing items, not even sure who to believe :/ plus waited for my order several minutes, excited to get it then no food, terrible!!!
YOU should get paid to use it – The only reason I use(d) Deliveroo was coz of their Premium/ Pass(?) offer, I have learned you get what you pay for... Absolutely horrible delivery service. Here are some stats of the last 20 orders I have placed: 3x - Delivered on time (45-60 mins) -- OK (+3) 9x - Arrived with cold food (1-1.5 hrs delivery time). In a majority of the cases, I… Read more
will admit they gave a $5 coupon which is OK but still frustrating that you can't enjoy your meal, HOWEVER, in a few cases they will refuse a refund even if your pizza is a frozen rock and your fish and chips are cold. (-9) 4x- Incorrect order e.g. coke classic instead of coke zero, wrong sauce on HSP, etc. (not their fault and was compensated so +/- 0) 4x - Extremely frustrating issues like the restaurant never receiving the order even after 2 hours, the guy spilling the package, and then the restaurant cancelling due to OOS after further 20 mins so unacceptable wait times without any compensation. (-8)
Total = -14
Beyond terrible! – Everytime I have order through this app it takes over a hour and continuously updates to later status. Such a poor offering with no help or garantee when it says no later than this arrival it always it’s later! How they are still in business in Australia is beyond me. No help centre to assisted. Show details
Absolutely appalling service – Took 2 hours to receive 1 burger from a shop 2 minute drive away. Burger sat there ready and waiting to be picked up. Offered $1.40 refund. Food was cold and yuck. Would not recommend them at all. Wish I could give no stars. They don’t deserve any Show details
Worst delivery service – Worst delivery service. Orders always have missing items, which seems they don't have any quality control checks. The contact centre isn't much of a help either. They'd simply do a refund and ask that you put another order. Quite frustrating and yet you get charged with service fee. Or should I say disservice fee. Doesn't even deserve a star. Steer clear! Show details
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