HelloFresh
- hellofresh.com.au
- ✓ Verified company
15,481 reviews · Statistics
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Reviews
Fantastic!
I am so impressed with hello fresh such a rewarding experience from delivery to final product. Wish I had started it sooner!
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Good quality food
I highly recommend to anyone who are looking for Fresh ingredients and tasty recipes.
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Restaurant quality food
Very skeptical at first but the meals are really amazing. Fantastic flavours and I don’t have to struggle to decide what to have for dinner. We tried Marley Spoon but found them a little bit more expensive but the portion sizes with Hello Fresh are definitely larger and better value for money.
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Went downhill and cancelling is a nightmare
The quality was great in the beginning but went downhill. I didn't have a box for months where there weren't multiple missing or spoiled items which defeated the purpose of the convenience of the service. I called up to cancel and they tried to give all sorts of inducements to stay. I was firm I wanted to cancel. Imagine my surprise a month later when they are planning to send me more boxes and take money from my account. Totally unprofessional company.
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good quality ingredients
have enjoy hello fresh discounted boxes, the recipes are really good
Simplicity plus
Food is tasty, time saving. Love the small packets of spices and sauces provided. No wastage.
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Happy customer
Very happy with the recipes and meal kit , enjoyed it.
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Convenience
We like the convenience of this meal kit. The recipes are easy to follow and taste good. Can be expensive, but then you’re paying for the pleasure of not having to go to the supermarket and plan meals.
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Need no added sugar recipes
These days it’s impossible to find meals without added sugar, atleast I want my home cooked food without sugar, all sauces and marinades have sugar, I also wish you had some low carb meal options
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Tasty variety
Generally very tasty varieties of food. Some vegetables seem a bit old and we’ve substituted our own fresh produce. Box is often delivered to our neighbor- that’s pretty annoying. Packers invariably crumple the recipe sheets.
But the food is usually very good. Would appreciate lactose free cream - I always have to throw out the cooking cream provided.
I do hope this feedback improves your processes.
Best regards.
Like the portions
Pros:
Good size portions, like that you don’t have to go shopping for all items needed.
Cons:
Recently food quality has been poor
Items missing and different recipe cards put in.
Why did I wait so long!?
Hello Fresh is a great service!
Don’t have to think apart from selecting from the great menu! Simple recipes and so so tasty!!!
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Perfect
Great products and services,Arrives on time always,Fresh produce and products
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Easy too make love it tasty
Meals come in prepared kits very quick and simple to make up.
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Only 1 box in.
Only had 1 box so far. But extremely happy with what we got.
Show detailsQuestions & Answers
Did not recivemedium castor sugar packet. How many grams please
Why dont you deliver to remote or smallish country towns.... id love to try hello fresh but u just dont deliver to my area which is 5268
Why am I still getting 2 boxes when I called and asked to change it? Why are you not following my delivery instructions?
I want to now cancel my order.NOT HAPPY
Trying to cancel Hello Fresh membership is like trying to escape from Prison. They will do everything to keep you trapped and locked in!
You can only do it from the desktop site and I advise you to triple check everything to ensure you have ticked off everything. Save screen shots. Ensure you receive e-mail confirmation of acceptance of your cancellation. Save it! Confirm with their so called "awesome" phone specialists...ha!
Advise them that you are recording the conversation, and do it!
Good luck .
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Details
| Category | Food Delivery Services |
|---|---|
| Meal Type | Fresh Produce and Needs Prep & Cooking |
| Meal Plans Available | Yes |
Contact info for HelloFresh
- ABN: 19155437620
Extra Information
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