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2HelloFresh

HelloFresh

 Verifiedhellofresh.com.au
2HelloFresh
4.1

18,605 reviews

Positive vs Negative
79%6%15%
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Timely DeliveryYes · No
Value for Money
4.0
18,605 reviews
3 Dave  · Order 4 meals per week each week I receive 2 off the same meals please constantly 2dsme meals
5 Helen  · Always delivery on time and fantastic fresh ingredients love the easy to follow recipe cards and the range is always exciting.
5 Fiona  · I love the recipes so easy to follow I have not had any meals I don’t like I’m very happy saves me from going shopping to buy things I don’t need
5 Elizabeth  · Ease of delivery good quality and variety. Makes meal planning easy
4 Kathy  · I like the new variety of recipes which gives us the experience of new tastes - well satisfied
4 Lucy Jago  · Hello Fresh is so convenient and stops me constantly going to the supermarket. Our family all enjoy the recipes and are happy to cook the meals too.
Jay
JayVIC
 

Only one week in but so far I’ve been impressed! Both meals very tasty and pretty easy to prep. It’s already shaken things up in the kitchen- in a good way! Lots of choice very clear directions - looking forward to week 2! Show details ·  1

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A Hata
A HataWA2 posts
 

I've been buying Hello Fresh for a few months now & find I'm saving money.......yay! Who would have thought that you order what you want to cook for each meal & all the ingredients are packaged up for each recipe right there in your fridge plus Delivered to your door, so easy....... Food is always fresh & yummy as! Thank you Hello Fresh :) Show details ·  1

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Anna-Lee
Anna-LeeNSW
 

Totally love Hello Fresh! Makes me look like a good cook!! Convenient, good quality ingredients (for the most part), great meal choices and to be honest doesn’t cost much more than if you were to buy the ingredients from the supermarket. Show details ·  1

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Reviews with attachments

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markfreemanmelbourne
markfreemanmelbourne
 

Great meals, best selection, good value, easy to cook, good instructions, usually 7/10 to 8/10 every meal Show details ·  1

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EmmaS
EmmaS
 

I love the novelty of trying new delicious recipes in such a supported way with the recipes and convenience of delivery. Show details ·  1

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Angela W.
Angela W.VIC3 posts
 

Easy fresh and great receipes made simple. This was Butter paneer very tasty. Show details ·  1

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Sharon P.
Sharon P.
 

Loving our weekly hello fresh meals… takes the planning and shopping hassle out and very yummy dishes ! We start the week knowing we have 3 meals all ready to cook and with easy to follow recipe cards Show details ·  1

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Kristy  Wright
Kristy WrightWA
  Verified

The food is fresh so easy to put together easy to understand recipes delicious hardly any waste !!!! Show details ·  1

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Shannon  McC
Shannon McCQLD
  Verified

Takes the stress out of the weekday grind. Meals have great flavours and can usually be adapted to everyone’s taste. Always enough to feed everyone. Delivery is at regular day and time. Love HF! Show details ·  1

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Gabriela Da Costa
Gabriela Da CostaNSW
  Verified

Love how easy and tasty all the meals are. Kids love it too! Show details ·  1

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lea
lea3 posts
  Verified

Very pleased with the quality and how easy it is to make these meals. My husband is really happy.. Show details ·  1

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deirdre
deirdre
 

Delivered on time. Packed to stay cold. Like professional packaging. Excellent quality products. Show details ·  1

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rwebb335
rwebb335
 

Good food, great for me and young fella, easy to cook and fun Show details ·  1

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Renée T.
Renée T.4 posts
  Verified

Arrived fresh, well packed, no damage and ice bricks. Substitute items explained obviously due to fire and floods.Easy to follow instructions. Each bag labelled correctly and I just put each ingredient in each relevant bag. First meal was lamb and mushroom fusilli and is beautiful. I added some fresh chilli and chorizo for our taste but lovely. Show details ·  1

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Ziko R.
Ziko R.VIC2 posts
 

We love HelloFresh! The meals are super easy to make, and everything we’ve ordered as a family has been absolutely delicious. It takes all the stress out of deciding what to make for dinner and makes mealtime something we actually look forward to! Show details ·  1

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Karen W
Karen W
  Verified

I am loving having all the meat and vegetables with the extras ready to go, with easy to follow directions on making the meal. Not going to the shops is fantastic!, and I feel like I am eating more vegetables every night, than usual. It’s the little things: the ingredients that you don’t usually eat (green capsicum, and white or brown onions).… Read more ·  1

I’m loving that this makes me cook differently to how I eat everyday. For diary free, and gluten free recipes, I have really enjoyed all the meals I have chosen. Thank you

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Renny
Renny3 posts
 

All the meals ive had so far are fantastic, lots of flavours and majority have been kid friendly. Show details ·  1

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Emily
EmilyNSW
  Verified

easy, fresh, healthy, tasty. Save me a lot of time. Show details ·  1

Latest follow-ups

Shane
Shane
 

HelloFresh has one of the most frustrating signup experiences I’ve encountered. I simply wanted to browse meal options and see the pricing, but the site forces you to enter all your personal details before you can even view what they offer. After… Read more

finally getting through that process, the meals and prices weren’t appealing to me, so I closed the page and moved on. Shortly after, I discovered I had been charged anyway.

When I contacted customer service, they refused to cancel the order or issue a refund despite the fact that I never intentionally confirmed a purchase. The whole process feels deliberately designed to push people into subscriptions before they’ve had a fair chance to evaluate the product.

Between the lack of transparency, forced sign-up just to see meals, and poor customer support when something goes wrong, the experience left a very bad impression and borders on deceptive practice.

 Follow-up  · Hello Fresh never bothered to follow up at all. I sent them emails and provided my phone number. I was charged for the first order but thankfully was able to cancel after that. Avoid this company.

HelloFresh
HelloFresh    

Hi Shane, Thank you sincerely for sharing your… Read more

Deborah
DeborahQLD
 

I am happy so far with my products. Everything is fresh and wrapped so it is not essential for me to cook straight away. I am enjoying the recipe cards you have sent with each meal and it is so easy to follow and each meal has been very tasty. Show details ·  1

 Follow-up  · The delivery time is suitable for me. We have 2 delivery days and they work in well with my scheduled work hours so I'm able to place them in the fridge straight away. Most of the recipes have been very tasty and use alot of products I would never thought of to put in. Portion sizes are enough for 2 people. The only thing negative that I… Read more

Loretta M.
Loretta M.SA11 posts
  Verified

I have a love hate relationship with Hello Fresh. I really enjoy the fresh tasty meals and not having to plan out the weekly menu. On the other hand the app doesn’t work properly to sort vegan options - it misses the ones where you can swap out the… Read more ·  2

proteins if you just click veggie and plant based, giving you just for example six options not sixteen. And the delivery never arrives when promise. Today’s it’s 5:42 and I’m sitting here still waiting. The latest was after 9PM and the veggies were damaged and I got a full credit refund. Maybe they should pay for better delivery drivers?

 Follow-up  · The ingredients are generally fresh. The app is easy to use. Had a lot of trouble with deliveries for a while. Arriving late at night with the ice all melted. Always got credit for damaged food. We made a lot of fuss and since then the food is being delivered in the morning/lunch time, the right way up. Very few dairy free vegan options some… Read more

Food Delivery Services

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Positive reviews

Leslie T.
Leslie T.
 

I love the convenience of being able to set up a menu for the week with ease and the convenience of having recipes and groceries delivered to my door. The menus are varied and great. There are some amazing options. My only criticism is that sometimes the produce doesn't last for a week and that the ingredients can be quite monotonous. Show details ·  1

King Mick
King MickNSW
 

The food is great. However, sometimes deliveries are placed outside the appartment building. I would like it placed outside my door. It takes a long time to find it when that happens. Show details ·  1

Diane M.
Diane M.2 posts
 

Really enjoy the variety of low calorie meals. I’m a chef and it makes my life easy when someone else thinks for me!! Quality is very good and any issues are solved quickly. Show details ·  1

Negative reviews

David B.
David B.VIC
  Verified

Stay far, far away.. They are in litigation getting sued because they are scamming people.. Cancelation is made difficult.. I canceled 2 days prior to April 7 within the app.. I got two payments of $183 dollars taken out now since I canceled. So I went and found that despite a phone call, canceling within app, they still didn't cancel my… Read more

subscription.. I've canceled within app 3 times, and called once.. The food is not the issue, it's their business practices, shady and scammer like.

HelloFresh
HelloFresh    

Hi David, Thank you sincerely for sharing your… Read more

Adrian B.
Adrian B.3 posts
 

I am not your customer. April 5th: Your drivers are again driving noisy diesel truck up my driveway, parking at my front door/bedroom window, slamming truck door, delivering next door, and waking up myself, my wife, and everyone in the strata complex at 2AM in the morning. April 12th: Again at 1AM this morning. Tell your driver who delivers to… Read more

NOLLAMARA W.A. to walk the food box in as others have done in the past if they deliver at these stupid hours.

HelloFresh
HelloFresh    

Hi, Thank you sincerely for sharing your concerns in… Read more (+1 reply)

M Smith
M SmithVIC
 

Good meals but ‘fresh’ ingredients not always fresh, appear to be ‘seconds’, for a number of meals have had to buy replacement vegetables from supermarket due to quality of a lot of the vegetables that make up the packs which is disappointing Show details

HelloFresh
HelloFresh    

Hi, Thank you sincerely for sharing your concerns in… Read more

Recent reviews

Nima
NimaNSW6 posts
 

I’ve been using both HelloFresh and Marley Spoon, and they both deliver great quality meals with fresh ingredients and clear instructions. But there are some differences worth noting. Marley Spoon stands out for transparency: you’ll often see recognizable brand names on ingredients like meat—just like what you’d find at the supermarket—so you know… Read more ·  1

exactly what you’re cooking. HelloFresh, on the other hand, doesn’t always show the brand, but it excels in convenience. HelloFresh consistently provides pre-prepped items—like pre-grated cheese or ready-to-bake garlic bread—which makes the cooking process faster and smoother. Plus, HelloFresh tends to offer a broader variety in its menu, which keeps things interesting. Another big plus with Marley Spoon is their clarity upfront on what you need to have at home, like butter or milk—so you’re never caught off guard mid-recipe. Overall, if you want speed and ease, HelloFresh might be your pick. If you prefer seeing familiar brands and knowing exactly what’s in your box, Marley Spoon wins. Both are great—just depends on what you value more in your cooking experience!

Bianca
BiancaQLD2 posts
 

I really love hellofresh, the Asian dishes are by far the best! Absolutely delicious. I do find I go to the supermarket much less than I do when I don't get hellofresh, so I save money from impulse buys. Show reply

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