HelloFresh
- hellofresh.com.au
- ✓ Verified company
- Award Winner 2023
15,407 reviews · Statistics
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HelloFresh is a ProductReview.com.au Awards Winner for 2023. Learn more
Easy cooking
Much easier than going shopping deciding what to cook and forgetting ingredients
- Timely Delivery: Yes
- Plan Name: Family Plan
Author stated being incentivised for this review
love the food
i find hellofresh easy to use, my kids and i take turns in cooking now and save soooo much money as there is no wastage. i think ive been buying too much for years. Some meals we serve up we think thats not enough but it always is
- Timely Delivery: Yes
- Plan Name: Family Plan
Decent!
Pretty decent price with discounts and great fresh food. Haven't had any issues with the quality of food.
- Timely Delivery: Yes
- Plan Name: Classic Plan and Family Plan
Healthy tasty meals
The box were delivered within the estimated timeframe provided. The meals were tasty and healthy! Enjoyed the experience although I don't often cook elaborate dinners.
- Timely Delivery: Yes
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We love Hello Fresh and couldn’t live without it!
HelloFresh has revolutionized our family's dinner routine with its fresh ingredients, diverse recipes, and easy-to-follow instructions. It's a lifesaver for busy families like ours!
- Timely Delivery: Yes
- Plan Name: Family Plan
Loving it!
Absolutely loving it. Thank you very much! Made a huge difference for our family.
Love the variety!!!
Love it! Delicious, fresh and the recipes are easy to follow.
- Timely Delivery: Yes
- Plan Name: Classic Plan
Delivery going backwards
Have complained about drivers not delivering boxes to house, they have been delivering to office instead of home and even taking photos of office for deliveries. First 5 years were fine but 3 weeks out of last month problems and I’m not alone.
- Timely Delivery: No
- Plan Name: Classic Plan
So far so good
Haven't any faults yet, but only so far only had one delivery - I do find the freight cost is unreasonable tho especially when you are on a pension
- Timely Delivery: Yes
- Plan Name: Classic Plan
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Super Simple, Easy and Delicious
Getting Hello Fresh is so good, it cuts the arguments of 'What's for dinner' and trying to get the ingredients right without wastage. The food is so delicious and usually super simple to cook with not much time at all.
- Timely Delivery: Yes
- Plan Name: Classic Plan
Not so Fresh
HF was great at the start, boxes arrived neat and the veg was great. The meal choices were fantastic and I could stretch the meals an extra 1-2 servings.
Unfortunately the last 4 boxes I received had split bags of rice, pasta, crushed tins and sauce packets and the vegetables have been mush and half rotten. The decline in freshness is appalling
- Timely Delivery: Yes
Thank you so much for your review, Caitlyn ! ⭐
We're so sorry to hear that there has been a few hiccups with some of the ingredients you've received. As a service centred around convenience, this rea
... Read morelly undermines that benefit and we are so sorry to have not lived up to our promise. If this ever happens, it is important that this gets reported so we can look into what went wrong and take the appropriate action to make sure it doesn't happen again. Most importantly, we'll always make sure you're not out of pocket for an ingredient that wasn't up to our usual, high standard. Should this happen again, please reach out to us and we'll be happy to get it reported and sorted!
We love it!
We have been using Hello Fresh for several years now. We love the flexibility to choose when we want to receive boxes and how many portions and number of meals we receive each week. There is a huge variety of choices, the ingredients are always fresh, the delivery always arrives on time and it is very cost effective too. Highly recommended.
- Timely Delivery: Yes
- Plan Name: Classic Plan
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Lifts the mental load
I love Hello fresh because the meals are great, the recipe sheets are well written, the ingredients are fresh and good quality, but mostly because I don't have to think about what we are going to eat.
Overall pretty good and tasty meals
This is my second time back to hello fresh meals , I really enjoy some meals and some not as much , I like how I don’t have to try figure out what to eat each night & I like how there is somewhat a variety each week and which different cuisines to choose from , I love that I can put in what category is suited to my diet for example low calorie meals , however I don’t like how continuous some meals are , the fact that there’s not an option to put allergies ( prawns ) as they seem to be a few dishes that are prawn dishes , pricing could be better but Overall I think hello fresh is great , tasty, super convenient and the app is so user friendly, definitely worth trying!
- Timely Delivery: Yes
- Plan Name: Classic Plan
Game changer
4 weeks in and what a game changer as to how we eat. We used to eat a lot of takeaway because we couldn’t think what to eat or were too lazy to go to the grocery store. We have enjoyed all the meals. We now cook and eat our meal together. Fresh ingredients that stay fresh for a long time. I feel so much better about how we eat. Portions are also generous.
- Timely Delivery: Yes
Questions & Answers
Did not recivemedium castor sugar packet. How many grams please
Why dont you deliver to remote or smallish country towns.... id love to try hello fresh but u just dont deliver to my area which is 5268
Why am I still getting 2 boxes when I called and asked to change it? Why are you not following my delivery instructions?
I want to now cancel my order.NOT HAPPY
Trying to cancel Hello Fresh membership is like trying to escape from Prison. They will do everything to keep you trapped and locked in!
You can only do it from the desktop site and I advise you to triple check everything to ensure you have ticked off everything. Save screen shots. Ensure you receive e-mail confirmation of acceptance of your cancellation. Save it! Confirm with their so called "awesome" phone specialists...ha!
Advise them that you are recording the conversation, and do it!
Good luck .
Get an answer from our members and HelloFresh representatives
Details
| Category | Food Delivery Services |
|---|---|
| Meal Type | Fresh Produce and Needs Prep & Cooking |
| Meal Plans Available | Yes |
Contact info for HelloFresh
- ABN: 19155437620
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Thank you so much for your review, Bill ! ⭐
We are delighted to hear that our boxes are working for your household!
... Read more We're so sorry to hear that some of your deliveries haven't gone as planned! As a service centred around convenience, this really undermines that and we are so sorry to have not lived up to our promise. If this ever happens, it is important that this gets reported so we can look into what went wrong, take the appropriate action and report the issue with our delivery partners to make sure it doesn't happen again. Should there be any further hiccups with your deliveries, please reach out to us and we'll be happy to get it reported and sorted! You can reach our awesome Customer Care Team via: Phone: (02) 8188 8722 Live chat: hellofresh.com.au Facebook DM: http://fb.com/msg/hellofreshau Happy cooking! - Abby