DeLonghi La Specialista Arte EC9155
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I'm impressed with this machine. The coffee is excellent. $200 less than a Breville. I also love the retro colour, green. Been using it a month so far. I previously had a Breville that lasted 5 years.
Follow-up · I really like the retro colour, it was cheaper than the stainless, though the main parts are stainless and is easy to clean. It heats up quickly and switches off automatically and uses less power than others.
I picked up this Delonghi La Specialta EC9155AL from online for $500. Firstly you need to know a few things about this machine to pull a good coffee shot & froth the milk. Firstly set your dose for the single basket @ 20g & make sure your grind setting is @ 2. Secondly fill the jug just below the v spout inside the jug. Firstly flush the wand for… Read more · 1
a few seconds before frothing the milk. Place the wand just below the surface & slightly tilt the jug backwards to froth & texture the milk. Once the milk starts rising insert the wand deeper into the jug. Fantastic grinder & a responsive steam wand that goes online in 3 seconds. I am selling this machine for $250, because I'm after a fully automatic coffee machine. If interested call me on 0467682627.
*Update: was emailed by customer service and given a phone number to call. I have not been able to get through on this number. Have given up. I was given this for my 50th birthday 2 years ago... Unfortunately I don't have the receipt or would have returned it ages ago, now considering chucking it out. I reckon we got 3 good months before… Read more
problems started. It is descaled whenever the light comes on, which happens way more often than any other machine I've had, and takes hours to go through the process. The pressure gauge no longer moves and there's no crema on the coffee. Worst bit is the LEAKING. Nothing to do with the tray overflowing- I can clean it out one day and have the whole machine suddenly sitting in water the next. It now lives on a large plastic tray as my timber bench top was getting ruined. I'm terrified I'll be electrocuted one day. Can not work out why this happens. Will not purchase a DeLonghi in future.EC9155MB
Bad product – Machine worked ok for just over a year albiet with grind setting on 1 and struggled to get correct pressure . Then started leaking and losing pressure . Had it repaired under warranty which took nearly 5 weeks and now can't get any pressure on finest grind setting . Not returning for repair as I have no confidence with this product. Show details
Hello Anthony, Thank you for contacting the DeLonghi… Read more (+1 reply)
Horrible – I would rate this product one star if I could. My experience mirrors that of many others: after just a few months of use, the machine stopped working entirely. The front light began flashing, and despite multiple phone calls with the company and speaking to passive-aggressive staff, I was led through an unnecessarily complicated process in an… Read more
attempt to fix the brand-new machine. Unfortunately, the issue remained unresolved.
I was then instructed to take the machine to a coffee shop an hour away for repairs. While they claimed to have fixed it, this meant I was no longer eligible for a replacement. Although the machine continued to make odd noises, we were able to use it for a time, and, frankly, I couldn’t face going through the warranty process again.
Now, after 11 months, the machine has stopped working once more. This ongoing frustration has been incredibly disappointing. I strongly advise against purchasing from this company or this machine model.
I am also still under warrantee and they make it almost impossible for you to access the warrantee encouraging you to just give up.
Dear Megan, We are deeply sorry to hear about the… Read more
Customer Beware: Shocking Experience with Poor Product and Service – If the system allowed me to rate zero stars, I would. Please avoid this company and their products at all costs. I purchased a machine in December 2022, and it stopped working this June. Following the warranty team's advice, I took it to the service centre three times. Each time, it was supposed to be repaired, but it came back in worse condition,… Read more
with different parts falling apart. Almost three months later, my machine is still not fixed.
When I called customer support to request a replacement, they claimed to only have two reports from the repairer, not three, and insisted that I send it back one more time due to their "company policy" requiring at least three repair attempts before issuing a replacement. I explained how incompetent the repairer was, lying about fixing the machine while causing more damage.
Supervisor Samuel assured me that after I sent it back one more time for a third assessment report, he would arrange a replacement. However, they then claimed the repairer reported the machine was working fine and refused to give me a replacement. As a customer who paid over $600 for a machine within warranty, I've been without a working machine for three months, and they are essentially calling me a liar. I'm expected to accept a non-working machine because their service centre fails to acknowledge the issues. The manager also told me that if the service centre says it's working, they will not replace it.
This company is a joke! I will be escalating this with my bank and retailer.
Dear Queenie, Thank you for your review and we… Read more
I don't recommend it – Had the machine for 3 months then the grinder stopped working. Everything that holds the grinder in to the machine is plastic. Some of that plastic had broken. There is also a little shute in front of the grinder hopper that fills up with ground coffee which can cause the grinder to stop too. The booklet didn't mention anything about shute… Read more
maintenance. I had to return the machine to the store then wait 2 weeks for it to come back. The hopper now has a crack in it, the grind doesn't go as fine and the dosage has changed. Delonghi customer service said they know the grinder is an issue with this model, they weren't really helpful at all. I would not recommend this machine to anyone.
Delonghi got in touch to try and provide a resolution. I think me telling them that the machine came back in worse condition than when I sent it for repairs made them go quiet. They haven't replied in 7 days.
Delonghi replied after 2 weeks asked what I needed to resolve the issues. After a month and a half of back and forth emails with photos of the damage from the return from repairs, they offered a refund or replacement. In summary, their customer service was poor at first, they told me they couldn't help me as it was past a month old, then after they saw my review they decided to help. Cheap made machine for $900 as a massive disappointment. I took the refund and bought a Breville and it's awesome!
Hi Anthony,
Your case is under investigation.
We have private messaged you.
Thank you
Delonghi Team
Great espresso coffee machine – Our first coffee machine, bought this at a sale price and not disappointed. After a few days of trial and error now have the hang of making great coffees. Only negative is probably that the coffee bean reservoir can’t be removed to clean. Not a big issue as I see it, run rice thru it will likely clean it. Show details
Cafe quality coffee in your home – This machine has taken my coffee to a whole new level. Using the same beans, this unit produces coffee twice the quality of my previous machine. The bean storage and grinder are a great feature and the grind size and amount are fully adjustable mechaanically. (Not electronically!) Easily adjusts for 1 or 2 cups, expresso, late, or just for hot… Read more
water. The milk frother is easy to use and easily cleaned. By far the best coffee machine I have used at home.
Real coffee all in one – Love this white coffee machine with easy clean drip tray. Beans easy to refill and milk frother works great but is a little slow to heat. Coffee is hot, consistently ground. Small volume milk jug means large mugs need extra. written 'how to use' instructions were unnecessarily complex. Show details
Parts not working after 1 year – Very regretful purchased this machine for $700. After 1 year, I realized the dial for hot water and long black was not working at all. I should have noticed this problem earlier but I only use espresso and did not realize for a while. Since it has passed 1 year from the purchase, they only do repairs for the parts and which takes 5-8 weeks!! I was… Read more
hoping to refund or exchange!! Now I have no coffee for very long at home.
Also, I don’t get any extension warranties from the date from the repair but the date of purchase. Such an unreliable machine having problems within a year, how can they not offering a warranty extension from the date of repair. Very unreliable and this problem seems common with this machine. If u don’t want to waist your $ , don’t go for it.
Hi Aleen, Thank you for your comment. I replied on a… Read more
Don’t buy it – Machine did not work after four months. Returned while under warranty. Came back three months later problem still existed. Worst customer service I have ever experienced. Eventually got money back after extensive emails to company. Will NEVER buy a Delonghi product. Show details
Hi Marina, Thank you for your review. We are so sorry… Read more
Good coffee, reasonable pricing and great look – Not sure how other people can give this machine a 1 star review. Once you did few rounds of trial and understands what grinding, dosing and temperature settings to go for you can then make yourself some nice coffee. It is reasonably priced and with good colour options to choose from as well. Really like this new home addition overall Show details · 1
Find out how DeLonghi La Specialista Arte EC9155 compares to other Semi-Automatic and Manual Coffee Machines
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Don’t buy ! – I brought this machine and hated it! You can’t clean out the grinder or burrs and Delonghis response “customer feedback was they didn’t want to clean out the grinder or burrs and it doesn’t need to be done”. are you having a laugh? Because a couple of my barrister friends laughed at that machine! Couldn’t get a consistent decent coffee so I… Read more
changed to a breville and wow what a difference!! Well done breville they have literally thought of everything! Haven’t cut corners!!!!!!
Hi Lauren, Thank you for contacting DeLonghi Group. … Read more (+1 reply)
Temperamental, unreliable – From brand new, this machine has been a pain to use... takes a bunch of cups to get it running right.. (grinding settings, temping amount, amount of grinds) once set right will work for a while then, for no reason has very little pressure and makes a gross cup... Needs descaling too frequently... once descaled pressure once again is ruined and… Read more
needs a bunch of cups to get it right....I would not reccomend this machine...( I use same beans, same grind settings, same temp,same tamp pressure and it changes).. added... doesnt even get full pressure with alfoil blocking the portafilter
Hi Carey, we're very sorry to hear about this… Read more
Always something wrong – I can make one coffee nicely and then the 2nd cup is telling me there is no water when the reservoir is full and will not work. Turn it off and start again and it works. This machine is in a holiday home. Used only a few times and descaling light came up. Had it fixed and still showing up after making 6 coffees. I am so over this machine. Not worth the money Show details
Hi, thanks for getting in touch. The descale alert is… Read more
Perfect! – This machine has serviced my department for a few months now. Used at least 4-5 maybe more times a daily. Grinder works well, noisy in an office space, so we close the door in our tea room so as not to disturb our colleagues, we make sure to keep it clean, makes lovely coffee, very easy to use. I noticed a few people have had trouble with their… Read more
machines. I have had this happen with other products fortunately this machine has been great for our work place. I don't buy coffee anymore, I just make myself a lovely cuppa.
The machine came with everything including coffee beans which weren't very nice. Great machine with built in grinder, we use a jug to top up the water reservoir and clean everything after every use.
Very happy with it – I have been using this machine for about a fortnight, mainly for cappuccino and I find it easy to use. It is verry important to have good quality fresh coffee and if you want your coffee hot you must rinse the cup in hot water or else the coffee will be worm only. I have not tried yet the Delonghi coffee but it looks promising and reasonably… Read more
priced. I have watched a few how to use it clips on youtube but self experimenting a few times is all that is required for a good result. When I bought it there was a gift voucher worth $178 by redemption but I only received 1.5Kg of good quality coffee and an air tight container. Still, I am not complaining! The bottom line is that I am happy with my purchase
Stay away – My machine either pours too fast or too slow and most often not at all. Tried adjusting the grind setting but to no avail. They said try different beans but unfortunately it is not the beans, it is the coffee machine that is the problem here. Serviced it after only two months of light use (on avg 2 coffees per day) and it worked but just… Read more
briefly and we were back to square one. Advised to have it assessed in the repair centre. I now only wish i read more reviews. In my experience it is not a good product it is too fiddly, unreliable, doesn’t work, doesn’t last and if you ask me i recommend you buy some other brand barrista coffee machine. This one is not worth the bother or your money.
Temperamental machine – Was very pleased with this machine. Once you get the grind size and weight perfect, and tamp it just right, you get a perfect shot! Usually between 25-27 seconds. And then, the next time you want a coffee, same settings, suddenly nothing comes out, the pressure goes off the scale and the machine stops. Okay... so just make the grind a little more… Read more
course and lower the dose a smidge... suddenly the shot comes out at 10 seconds. Ugh? so then make it finer, up the dose, and then nothing comes out again. Fiddle with it, again and again until you've wasted a whole bag of $50 beans. Because this machine isn't consistent. I don't know if the pump is faulty or the machine is just crap, all I know is at 6am when I leave for work, I don't bother with it, because God knows if it's even going to pour a shot.
was good untill stopped – only lasted just under 3 months took back to good guys said had plenty back and that brevile make better machines swapped never looked back way better machine Show details
Fantastic machine, that makes great coffee – Loving my DeLonghi La Specialista Arte, after having a Delonghi Prima Donna for 15 years, when it was time to buy a new machine DeLonghi was my first choice. Machine is easy to use, setting easy to adjust, understand and logical. Makes great coffee. I'm hooked. Show details
A great machine for the budding barista – A very user friendly, basic entry in to the manual art of coffee making. We purchased this for a holiday house as we have its fully automated one at home. The simplicity of grinding, temping, thru to steaming milk is really straight forward. We use several different milks, so using the jug rather than having to replace canisters was also a benefit we thought we'd hate. Make the switch, its a good little unit Show details
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Hello Sam, Thank you for providing this update. For us… Read more