DeRucci QLD, Fortitude Valley

Scammers, comitting fraud under CONSUMER LAWS - wont refund me ! – I purchased a massage chair for $9000, i've only used it once as it is completely different to the chair i used in the shop. It's now been 2 months and they still refuse to REFUND ME. So i have lodged a complaint against them with fair trading , ACCC and also am taking them to court. I have given them 2 months and they still refuse to refund me as… Read more

a customer. I will be seeing Derucci in court as the queensland tribunal will summon them, they will order a REFUND and close your business and tarnish the reputation of your business. Anyone looking to buy from DERUCCI please do not. They take your money so easy, but they DO NOT give it back. They do not follow AUSTRALIA LAW and should be punished for there actions. See you in court derucci and expect to pay up to $40,000+ in court fees. Thanks John.

The five star journey – The five stars began with the no fuss service. Yvonne went above and beyond all expectations to assist us with our choices. The products are outstanding. The quality and finish superb . Delivery prompt and efficient . The guys worked in sync, there were careful when they installed our table and chairs and checked their work thoroughly. They cleaned up everything before they left. Best service ever Show details

Excellent service – Excellent service at the DeRucci Fortitude Valley Store- Love this mattress and would absolutely purchase again. Angela is amazing, so helpful and patient with our questions. Highly recommend. Show details

Terrible customer Service – I have a terrible experience with this furniture company so called DeRucci. The customer service is terrible after holding my deposit for more than a year. There are so many other companies who can provide us with great customer service so why should buy furniture with this company. Terrible experience. I never recommend this company to any of my near and dear one. Never, never never. Show details

Outstanding customer service – Today we have purchased a beautiful table and chairs from the Fortitude Valley store and received fantastic customer service from Yvonne. It’s very rare to find a great and dedicated professional sales person. We can highly recommend Yvonne. We hope the delivery process will be as good and enjoyable. Meg & Thomas Show details

Received my Table – Yesterday I received my MDF with walnut veneer + jazz white marble + walnut solid wood legs table 160*90*37CM and what a difference it made to the look of my lounge room. Just Wow!!! Very happy with my purchase, from the Fortitude Valley Store, especially the way Yvonne looked after me. Very professional, and kept me up to date throughout the… Read more

whole process from the time I paid the moeny to the time the table was delivered and installed. I would recommend them very highly. 10 out of 10 from me. John

Excellent experience – The sofa and TV unit are lovely! Delivery staffs did a great job! They are very efficient and fast! Sales at Fortitude Valley store is professional and patient. Highly recommend!

Gorgeous design & top quality – I love the sofa bought in DeRucci Fortitude valley store! Gorgeous design, top quality, good service. It was excellent shopping experience! The delivery team helped us removing all old stuff! Appreciated!

Very Impressed – I am very impressed by the old sales team in De Rucci Qld. I was told that all 3 stores were sold to the De Rucci Head Office after my purchases late last year. Many new management people were involved. However my order was well handled by the old management team. I actually met the old owner in De Rucci Logan store last weekend. She and a new… Read more

staff helped me with changes to my last order. I am very impressed by such dedicated services after the business sale. These guys are still around to help us .

Communication and Delivery is terrible - I can't comment on quality until I get my order – Order Number 1015 It's now 24 weeks (just shy of six months) since I placed an order for a bed and mattress. I paid 50% deposit as requested and was informed at time of sale that delivery would be 8-10 weeks. I've had to chase the store for information - originally Brisbane where I placed the order and now Logan - who seem to be responding to… Read more

my emails

I'm told that my bed is in the warehouse - however the mattress is a "special order" and they can't confirm when it might arrive! I'm unsure about what is so special - it was a model they had to try on the floor of the showroom.

The store has offered to make a part delivery of the bed and a loan mattress (hopefully new) - If I make payment of an additional $1500.

I wrote back saying this was unreasonable given they still can't confirm delivery of the mattress. Needless to say it's back to communication blackout since I mentioned the words - cancellation of order and refund as an option.

Is there someone in head office who can sort this out? It's not acceptable.