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De Rucci
4.1 from 117 reviews · View Statistics

Reviews

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MAD

MAD

  • 3 reviews
  • 1 like

First time to this store quickly turned Sour

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationEssendon DFO
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Nikhil

NikhilSydney, NSW

  • 3 reviews

Excellent customer service by Heather

published

We are so happy with the Outstanding customer service by Heather from Castle hill store. She was really helpful and patient. She honestly explained us the minute details for product and helped us in making right choice. She completely understands the mind of customer and was really patient with the change of delivery dates for our goods. We would love to shop from de rucci castle hill again and again. Thank you Heather for your great work.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCastle hill
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Tim

TimSydney, NSW

Good quality, right time delivery, nice customer service

published

We are so happy with all product we purchase in DeRucci Auburn..nice design..good quality..delivery on time..and you will have good suggestions by Charles..so patient..so kindly..and willing to give best price for customer as he can..

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAuburn
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1 comment
De Rucci
Jennie F.De Rucci

Hi Tim, thank you for your feedback! We are glad to hear that you had a wonderful experience with DeRUCCI.

The reviewer stated that an incentive was offered for this review

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Cindy

CindySydney, NSW

excellent service and great product!

published

excellent service from Heather Derucci castle hill. We bought the massage chair in the shop. the product is great. we are very happy with the services provided as well. i would recommend the product & the store

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDeRucci at Castle Hill
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June

JuneNew South Wales

Great quality furniture and great service

published

Thank you so much Cathy from the Auburn store for your very professional service.
I am thrilled with the desk, chair and bookcase. You made the whole experience of purchasing something I was unsure about very easy. The quality of the furniture is excellent and it was so well packaged for the safe long distance transport to my country home.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAuburn
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1 comment
De Rucci
Jennie F.De Rucci

Hi June, thank you for your feedback! We are glad to hear that you had a wonderful experience with DeRUCCI.

Jana

JanaSydney, NSW

Outstanding customer service by Heather

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationCastle hill
See all answers
1 comment
De Rucci
Jennie F.De Rucci

Hi Jana, thank you for your feedback! We are glad to hear that you had a wonderful experience with DeRUCCI.

Excellent service and professional staff

published

Excellent service from the staff, i end up purchase the whole range from Shelly, throughout the whole period she was kind and patient, with professional knowledge for her products. When everything arrived, they all look absolutely stunning !

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan super centre
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Susan

SusanSouth East Queensland, QLD

Excellent experience

published

The sofa and TV unit are lovely! Delivery staffs did a great job! They are very efficient and fast! Sales at Fortitude Valley store is professional and patient. Highly recommend!

Product Quality
Customer Service
Incentivised ReviewNo
Patrick M.

Patrick M.

  • 2 reviews
  • 3 likes

No Sleep Well Guarantee

published

Bought a bed, coffee table and mattress from DeRucci. Bed frame and coffee table are fine. Delivery was done flawlessly! Can’t speak highly enough about delivery dudes.

The mattress is not what it felt like in the store and is not comfortable. Asked to return and pay more for a new one as less than 2 weeks old and was refused. My view is like other mattress providers In Australia a change should be allowed if consumer is willing to pay delivery fee and upgrade fee for a period less than 30 days.

Incentivised ReviewNo
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David Askew

David AskewPerth, WA

Perfect design and service.

published

I have bought dining table and chairs from De Rucci. Very good quality and service. Especially, the design of the table is very elegant and unique. I strongly recommend their product and service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationDerucci Osborne Park
See all answers

The reviewer stated that an incentive was offered for this review

Mahendran Gajaharan

Mahendran GajaharanSouth East Queensland, QLD

Excellent healthy sleep experience

published

Very comfortable, no sagging.perfect for both of us. Best nights sleep in years.
No back aches. Comfort in any position of sleeping Would highly recommend Derucci latex mattress to anybody having trouble with bed comfort

Product Quality
Customer Service

The reviewer stated that an incentive was offered for this review

eduardo

eduardoSydney, NSW

  • 8 reviews
  • 2 likes

RuDe DeRucci !

published
Incentivised ReviewNo
4 comments
De Rucci
Jennie F.De Rucci
eduardo
eduardo
eduardo
eduardo

sorry Jennie, my email address is ed@jsnhanna.com.au
phone is 0412285771

Excellent service! Good staff

published

Very nice designed furniture, really focused on the details. Excellent service from the staff, they really know their products. Personally I learned a lot from my shopping experience. The healthy sleeping system is inspiring, definitely gonna go back.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Max

MaxSouth East Queensland, QLD

Quality Bed

published

Fantastic service in-store, Wayne from DeRucci Bundall helped us to select modern bed and side tables to fit my bedroom perfectly. Also fast delivery and assembly was arranged by this shop. Will buy again for sure

Product Quality
Customer Service
Incentivised ReviewNo

Gorgeous design & top quality

published

I love the sofa bought in DeRucci Fortitude valley store! Gorgeous design, top quality, good service. It was excellent shopping experience! The delivery team helped us removing all old stuff! Appreciated!

Product Quality
Customer Service
Incentivised ReviewNo
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High quality furniture and nice customer experinence

published

I have been shopping with DeRucci (Bundall) twice. I always get professional suggestions and ideas from their lovely staffs. They are so friendly and helpful. Great to talk with them.

Customer Service
Incentivised ReviewNo
Bella Kho

Bella KhoSouth East Queensland, QLD

Excellent experience, professional staff!

published

It was excellent shopping experience in Derucci. I love the mattress bought in Derucci Logan Store, staff very helpful and professional in sleeping system. I will also my another one for my parents, it is really supportive. Great!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationLogan super center, QLD
See all answers

very good quality

published

just got my dining table and chairs delivered, they look great in our dining room , top quality, definitely worth the price. The sales person given us really good advises on choosing the style and the color, helped me following up on my order so i can get my furniture on time, really appreciated.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Rob

RobPerth, WA

Great shopping experience!

published

Thank you for all the help, the sales person were very helpful to give us a lot ideas, we are very happy that all the furnitures were looks fantastic. the delivery team were very great, good job!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

Good customer service, always on time!

published

I was bought 2 whole bed set for my bedroom, the 3D material mattress is amazing! I never saw this material mattress in other shop, it's very firm and comfortable. The sales consultant is very professional and give a lot of suggestions on my sleep gesture. It helped me a lot and save my bad sleeping time. I like DeRucci, and recommend all the people come to buy the bed, although it is expensive, but it worth it!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationLogan, QLD
See all answers

The reviewer stated that an incentive was offered for this review

Page 1 of 6

Questions & Answers

Julezz66

Julezz66asked

De Rucci

What material are you sofas made out of ? What type of timber is used and is your coffee table etc made out of marble . I can’t find on the website specifics on your furniture ?? Where can I get details and specifications for your products ?

1 answer
De Rucci
Jennie F.De Rucci

Hi,

Thank you for sharing your experience with us. As our technical team is still working on improving the official website, we apologise for any inconvenience it may cause.

For most up-to-date information regarding the material selection, we sincerely invite you to visit one of our offline stores. Our friendly staff can provide you with a detailed explanation.

Thank you again for your patience, and we wish you Merry Christmas and Happy New Year.

Kamya A.

Kamya A.asked

NSW, Auburn

Price for Versace dining set

1 answer
De Rucci
Jennie F.De Rucci

hi, thanks for your message Kamya, the Versace dining set is for display only not for sale, sorry for the inconvenience.

Joanne G.

Joanne G.asked

De Rucci

Can someone please contact me about an order placed in June 2020 at Essendon DFO for a corner modular.
I am trying to arrange delivery but can't get hold of anyone.

7 answers
De Rucci
Jennie F.De Rucci

HI,Joanne, thanks for your message, Can you please provide the following so we can follow this up:
- your invoice number
- the sales staff name who you were dealing with
- your contact details: mobile phone number and email address.
Many thanks

Joanne G.
Joanne G.

Thanks for getting in touch? Is there an email address I can respond to?

De Rucci
Jennie F.De Rucci

Hi Joanne, you can send the information to: info1@derucci.com
thanks

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DeRucci Online Store

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CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living and MattressesBedroom, Dining, Living and MattressesBedroom, Dining, Living and MattressesBedroom, Dining, Living and Mattresses
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