Have purchased 3 mattresses from DeRucci over the years, both king and queen. Very high quality products. Can’t recommend them enough. This time there was some confusion during the delivery, however the staff at Logan store helped to resolve the issue promptly. Thank you Wayne, Rong and Rebecca for your help. You guys were great!
Beautiful showroom and high-quality products
Fantastic staff very helpful in all purchases.. no pressure buying.. would recommend if you’re requiring high-quality modern affordable furniture.. incredible delivery speed being the next day on our purchase.. delivery drivers set up our bed and removed all packing boxes etc which is something you don’t see very often… Highly recommended thank you Derucci team..
Received my Table
Yesterday I received my MDF with walnut veneer + jazz white marble + walnut solid wood legs table 160*90*37CM and what a difference it made to the look of my lounge room. Just Wow!!! Very happy with my purchase, from the Fortitude Valley Store, especially the way Yvonne looked after me. Very professional, and kept me up to date throughout the whole process from the time I paid the moeny to the time the table was delivered and installed. I would recommend them very highly. 10 out of 10 from me.
Cant get the order right!!
The staff are helpful but the factory cannot get the order right, supposedly, we are given an interim lounge and now have to wait another 4 months because they have to redo our order overseas! Upon delivery of the interim lounge, owe were to receive another chair from floor stock and a table lamp which was not delivered. The chair was still on their showroom floor unwrapped and when I turned around they quickly wrapped it. Not happy and close to cancelling whole order!!!!
- NSW, Auburn
Warranty and Guarantee
Purchased an expensive leather cough in March 2019. After 2 years faced a Mechanical issue with the head rest so i have approached the shop received a formal reply and i have to send multiple e mails and chase up on phones with feedback of being charged a fees for the service. I am very unhappy at the start but later this was fixed under warranty.
We bought a buffet table and marble dining table from DeRuCCi Castle Hill as we wanted to have a Marble dining table and buffett in out new house . We noticed a chip on the side of the table and noticed that it was not marble. I called the store and they said on their receipt there is written that it was not marble but the receipt I got had marble dining written on that . The receipt was amended by De Rucci . We feel that it was a misleading sale . When I contacted the store they replied back
HI, The buffet table and dinning table you bought...are both artificial marble according to the price you paid. I send you the price of natural marble, you can have a look. The owner of the company has been changed and the sales person (Jenny)has left the company. Our staff are totally changed. Both our natural and artificial marble is 1 years warranty. your dinning table and buffet table are out of warranty period. Unfortunately we could not help you at this stage. DE RUCCI I have lodged a complaint with fair training now . Highly disappointed
Low quality Chinese product
I bought a couches a year ago around $7000 and no it’s totally sink they are just smart for choosing the name for their products and choosing the right photos on the shops , behind all that is low quality Chinese products.
Excellent service great products and prices
Thrilled to have found this great place. Made a wonderful purchase and we are thrilled. Will definitely be back for shopping. Thanks for the great service
First time to this store quickly turned Sour
6/11/20 Walking into De Lucci store for the first time captured by the beautiful ring led pendant light on display. My daughter & I just wanted to ask about it. When we called out to the sales person for assistance, he never greeted us, never smiled & so we told him we were curious on price . For some reason he thought we were pointing to a small glass ornament displaying on a table near the light as he stands by it & looks at it, not at us & only say “ It’s very expensive “ I guess he didn’t feel the need to disclose the price, nor did we se...e any point in telling him we’re not pointing at this small glass he assumes we can’t afford !!!!! The store has beautiful leather furniture, maybe he would have treated me differently if I had come in my Burberry suits and Jimmy Choo shoes. Ruined my first day off in a long time & our first taste of freedom from COVID restrictions. Should never judge a book by its cover. So rude!
Excellent customer service by Heather
We are so happy with the Outstanding customer service by Heather from Castle hill store. She was really helpful and patient. She honestly explained us the minute details for product and helped us in making right choice. She completely understands the mind of customer and was really patient with the change of delivery dates for our goods. We would love to shop from de rucci castle hill again and again. Thank you Heather for your great work.
Good quality, right time delivery, nice customer service
We are so happy with all product we purchase in DeRucci Auburn..nice design..good quality..delivery on time..and you will have good suggestions by Charles..so patient..so kindly..and willing to give best price for customer as he can..
The reviewer stated that an incentive was offered for this review
excellent service and great product!
excellent service from Heather Derucci castle hill. We bought the massage chair in the shop. the product is great. we are very happy with the services provided as well. i would recommend the product & the store
Great quality furniture and great service
Thank you so much Cathy from the Auburn store for your very professional service.
I am thrilled with the desk, chair and bookcase. You made the whole experience of purchasing something I was unsure about very easy. The quality of the furniture is excellent and it was so well packaged for the safe long distance transport to my country home.
Outstanding customer service by Heather
Well done heather. Outstanding customer service by Heather from Castle hill store. From the time we walked into the store, Heather helped us with our purchases. She gave her opinion, at our service at always. Whenever we needed a price check she would also be there. She was helpful, flexible and was very easy to work with. We can’t thank her enough for all the work that she has done until the goods has arrived. We were very happy with the goods. We can’t thank her enough. She has been through the journey with us from the time we walked into th...e store to buy the dining table and the tv unit. Thank you again Heather and we hoped to cross paths again in the near future. If you are ever in the store, ask for Heather, she’s the lady! Thank you thank you thank you thank you thank you
Excellent service and professional staff
Excellent service from the staff, i end up purchase the whole range from Shelly, throughout the whole period she was kind and patient, with professional knowledge for her products. When everything arrived, they all look absolutely stunning !
Questions & Answers
What material are you sofas made out of ? What type of timber is used and is your coffee table etc made out of marble . I can’t find on the website specifics on your furniture ?? Where can I get details and specifications for your products ?
Thank you for sharing your experience with us. As our technical team is still working on improving the official website, we apologise for any inconvenience it may cause.
For most up-to-date information regarding the material selection, we sincerely invite you to visit one of our offline stores. Our friendly staff can provide you with a detailed explanation.
Thank you again for your patience, and we wish you Merry Christmas and Happy New Year.
Price for Versace dining set
hi, thanks for your message Kamya, the Versace dining set is for display only not for sale, sorry for the inconvenience.
Can someone please contact me about an order placed in June 2020 at Essendon DFO for a corner modular.
I am trying to arrange delivery but can't get hold of anyone.
HI，Joanne, thanks for your message, Can you please provide the following so we can follow this up:
- your invoice number
- the sales staff name who you were dealing with
- your contact details: mobile phone number and email address.
Thanks for getting in touch? Is there an email address I can respond to?
Hi Joanne, you can send the information to: email@example.com
Get an answer from our members and De Rucci representatives
No reviews yet
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living and Mattresses||Bedroom, Dining, Living and Mattresses||Bedroom, Dining, Living and Mattresses||Bedroom, Dining, Living and Mattresses|
Other Furniture Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.