De Rucci

Have purchased 3 mattresses from DeRucci over the years, both king and queen. Very high quality products. Can’t recommend them enough. This time there was some confusion during the delivery, however the staff at Logan store helped to resolve the issue promptly. Thank you Wayne, Rong and Rebecca for your help. You guys were great!

Fantastic staff very helpful in all purchases.. no pressure buying.. would recommend if you’re requiring high-quality modern affordable furniture.. incredible delivery speed being the next day on our purchase.. delivery drivers set up our bed and removed all packing boxes etc which is something you don’t see very often… Highly recommended thank you Derucci team..

Yesterday I received my MDF with walnut veneer + jazz white marble + walnut solid wood legs table 160*90*37CM and what a difference it made to the look of my lounge room. Just Wow!!! Very happy with my purchase, from the Fortitude Valley Store, especially the way Yvonne looked after me. Very professional, and kept me up to date throughout the whole process from the time I paid the moeny to the time the table was delivered and installed. I would recommend them very highly. 10 out of 10 from me.
John

The staff are helpful but the factory cannot get the order right, supposedly, we are given an interim lounge and now have to wait another 4 months because they have to redo our order overseas! Upon delivery of the interim lounge, owe were to receive another chair from floor stock and a table lamp which was not delivered. The chair was still on their showroom floor unwrapped and when I turned around they quickly wrapped it. Not happy and close to cancelling whole order!!!!

Purchased an expensive leather cough in March 2019. After 2 years faced a Mechanical issue with the head rest so i have approached the shop received a formal reply and i have to send multiple e mails and chase up on phones with feedback of being charged a fees for the service. I am very unhappy at the start but later this was fixed under warranty.

We bought a buffet table and marble dining table from DeRuCCi Castle Hill as we wanted to have a Marble dining table and buffett in out new house . We noticed a chip on the side of the table and noticed that it was not marble. I called the store and they said on their receipt there is written that it was not marble but the receipt I got had marble dining written on that . The receipt was amended by De Rucci . We feel that it was a misleading sale . When I contacted the store they replied back

HI, The buffet table and dinning table you bought...

Hey everyone
I bought a couches a year ago around $7000 and no it’s totally sink they are just smart for choosing the name for their products and choosing the right photos on the shops , behind all that is low quality Chinese products.

Thrilled to have found this great place. Made a wonderful purchase and we are thrilled. Will definitely be back for shopping. Thanks for the great service

6/11/20 Walking into De Lucci store for the first time captured by the beautiful ring led pendant light on display. My daughter & I just wanted to ask about it. When we called out to the sales person for assistance, he never greeted us, never smiled & so we told him we were curious on price . For some reason he thought we were pointing to a small glass ornament displaying on a table near the light as he stands by it & looks at it, not at us & only say “ It’s very expensive “ I guess he didn’t feel the need to disclose the price, nor did we se...

We are so happy with the Outstanding customer service by Heather from Castle hill store. She was really helpful and patient. She honestly explained us the minute details for product and helped us in making right choice. She completely understands the mind of customer and was really patient with the change of delivery dates for our goods. We would love to shop from de rucci castle hill again and again. Thank you Heather for your great work.

We are so happy with all product we purchase in DeRucci Auburn..nice design..good quality..delivery on time..and you will have good suggestions by Charles..so patient..so kindly..and willing to give best price for customer as he can..

excellent service from Heather Derucci castle hill. We bought the massage chair in the shop. the product is great. we are very happy with the services provided as well. i would recommend the product & the store

Thank you so much Cathy from the Auburn store for your very professional service.
I am thrilled with the desk, chair and bookcase. You made the whole experience of purchasing something I was unsure about very easy. The quality of the furniture is excellent and it was so well packaged for the safe long distance transport to my country home.

Well done heather. Outstanding customer service by Heather from Castle hill store. From the time we walked into the store, Heather helped us with our purchases. She gave her opinion, at our service at always. Whenever we needed a price check she would also be there. She was helpful, flexible and was very easy to work with. We can’t thank her enough for all the work that she has done until the goods has arrived. We were very happy with the goods. We can’t thank her enough. She has been through the journey with us from the time we walked into th...

Excellent service from the staff, i end up purchase the whole range from Shelly, throughout the whole period she was kind and patient, with professional knowledge for her products. When everything arrived, they all look absolutely stunning !