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De Rucci
Physical Store, Online StoreMAD
- 3 reviews
- 1 like
First time to this store quickly turned Sour
6/11/20 Walking into De Lucci store for the first time captured by the beautiful ring led pendant light on display. My daughter & I just wanted to ask about it. When we called out to the sales person for assistance, he never greeted us, never smiled & so we told him we were curious on price . For some reason he thought we were pointing to a small glass ornament displaying on a table near the light as he stands by it & looks at it, not at us & only say “ It’s very expensive “ I guess he didn’t feel the need to disclose the price, nor did we se...Read more
e any point in telling him we’re not pointing at this small glass he assumes we can’t afford !!!!! The store has beautiful leather furniture, maybe he would have treated me differently if I had come in my Burberry suits and Jimmy Choo shoes. Ruined my first day off in a long time & our first taste of freedom from COVID restrictions. Should never judge a book by its cover. So rude!Similar opinion? Write a review on ProductReview.com.au!
NikhilSydney, NSW
- 3 reviews
Excellent customer service by Heather
We are so happy with the Outstanding customer service by Heather from Castle hill store. She was really helpful and patient. She honestly explained us the minute details for product and helped us in making right choice. She completely understands the mind of customer and was really patient with the change of delivery dates for our goods. We would love to shop from de rucci castle hill again and again. Thank you Heather for your great work.
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TimSydney, NSW
Good quality, right time delivery, nice customer service
We are so happy with all product we purchase in DeRucci Auburn..nice design..good quality..delivery on time..and you will have good suggestions by Charles..so patient..so kindly..and willing to give best price for customer as he can..
1 comment
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CindySydney, NSW
excellent service and great product!
excellent service from Heather Derucci castle hill. We bought the massage chair in the shop. the product is great. we are very happy with the services provided as well. i would recommend the product & the store
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JuneNew South Wales
Great quality furniture and great service
Thank you so much Cathy from the Auburn store for your very professional service.
I am thrilled with the desk, chair and bookcase. You made the whole experience of purchasing something I was unsure about very easy. The quality of the furniture is excellent and it was so well packaged for the safe long distance transport to my country home.
1 comment
Jennie F.De Rucci
Hi June, thank you for your feedback! We are glad to hear that you had a wonderful experience with DeRUCCI.
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JanaSydney, NSW
Outstanding customer service by Heather
Well done heather. Outstanding customer service by Heather from Castle hill store. From the time we walked into the store, Heather helped us with our purchases. She gave her opinion, at our service at always. Whenever we needed a price check she would also be there. She was helpful, flexible and was very easy to work with. We can’t thank her enough for all the work that she has done until the goods has arrived. We were very happy with the goods. We can’t thank her enough. She has been through the journey with us from the time we walked into th...Read more
e store to buy the dining table and the tv unit. Thank you again Heather and we hoped to cross paths again in the near future. If you are ever in the store, ask for Heather, she’s the lady! Thank you thank you thank you thank you thank you1 comment
Jennie F.De Rucci
Hi Jana, thank you for your feedback! We are glad to hear that you had a wonderful experience with DeRUCCI.
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Excellent service and professional staff
Excellent service from the staff, i end up purchase the whole range from Shelly, throughout the whole period she was kind and patient, with professional knowledge for her products. When everything arrived, they all look absolutely stunning !
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SusanSouth East Queensland, QLD
Excellent experience
The sofa and TV unit are lovely! Delivery staffs did a great job! They are very efficient and fast! Sales at Fortitude Valley store is professional and patient. Highly recommend!
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Patrick M.
- 2 reviews
- 3 likes
No Sleep Well Guarantee
Bought a bed, coffee table and mattress from DeRucci. Bed frame and coffee table are fine. Delivery was done flawlessly! Can’t speak highly enough about delivery dudes.
The mattress is not what it felt like in the store and is not comfortable. Asked to return and pay more for a new one as less than 2 weeks old and was refused. My view is like other mattress providers In Australia a change should be allowed if consumer is willing to pay delivery fee and upgrade fee for a period less than 30 days.
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David AskewPerth, WA
Perfect design and service.
I have bought dining table and chairs from De Rucci. Very good quality and service. Especially, the design of the table is very elegant and unique. I strongly recommend their product and service.
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Mahendran GajaharanSouth East Queensland, QLD
Excellent healthy sleep experience
Very comfortable, no sagging.perfect for both of us. Best nights sleep in years.
No back aches. Comfort in any position of sleeping Would highly recommend Derucci latex mattress to anybody having trouble with bed comfort
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eduardoSydney, NSW
- 8 reviews
- 2 likes
RuDe DeRucci !
Many years ago we purchased wonderful furniture from a company called Singways who had stores across Sydney, including Auburn, which somehow metamorphosised into a DeRucci store. Singways had great products and service and we furnished our entire house from them.
When time to replace and add more items we returned to the former Singways now DeRucci store at Auburn, buying dining chairs, side and coffee table, lamps etc. tables. This time around much problems..... coffee table was badly marked which they replaced, dining chairs with components...Read more
4 comments
Jennie F.De Rucci
Hello, eduardo, sorry for the delayed response,there had been some management changes in DeRUCCI Sydney stores. we are sorry to hear that you had an unpleasant experience. Can you please provide us yo... Read more
ur contact information so we can follow this up and hopefully make it right for you? Thank you.Hello Jennie. Thank you for your email. Are you from the Auburn store or head office?
I'm not really sure how to resolve this as the PU cant be removed for re-upholstering.
After much pestering on ... Read more
sorry Jennie, my email address is ed@jsnhanna.com.au
phone is 0412285771
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Excellent service! Good staff
Very nice designed furniture, really focused on the details. Excellent service from the staff, they really know their products. Personally I learned a lot from my shopping experience. The healthy sleeping system is inspiring, definitely gonna go back.
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MaxSouth East Queensland, QLD
Quality Bed
Fantastic service in-store, Wayne from DeRucci Bundall helped us to select modern bed and side tables to fit my bedroom perfectly. Also fast delivery and assembly was arranged by this shop. Will buy again for sure
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Gorgeous design & top quality
I love the sofa bought in DeRucci Fortitude valley store! Gorgeous design, top quality, good service. It was excellent shopping experience! The delivery team helped us removing all old stuff! Appreciated!
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High quality furniture and nice customer experinence
I have been shopping with DeRucci (Bundall) twice. I always get professional suggestions and ideas from their lovely staffs. They are so friendly and helpful. Great to talk with them.
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Bella KhoSouth East Queensland, QLD
Excellent experience, professional staff!
It was excellent shopping experience in Derucci. I love the mattress bought in Derucci Logan Store, staff very helpful and professional in sleeping system. I will also my another one for my parents, it is really supportive. Great!
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very good quality
just got my dining table and chairs delivered, they look great in our dining room , top quality, definitely worth the price. The sales person given us really good advises on choosing the style and the color, helped me following up on my order so i can get my furniture on time, really appreciated.
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RobPerth, WA
Great shopping experience!
Thank you for all the help, the sales person were very helpful to give us a lot ideas, we are very happy that all the furnitures were looks fantastic. the delivery team were very great, good job!!
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Good customer service, always on time!
I was bought 2 whole bed set for my bedroom, the 3D material mattress is amazing! I never saw this material mattress in other shop, it's very firm and comfortable. The sales consultant is very professional and give a lot of suggestions on my sleep gesture. It helped me a lot and save my bad sleeping time. I like DeRucci, and recommend all the people come to buy the bed, although it is expensive, but it worth it!
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Questions & Answers
Julezz66asked
What material are you sofas made out of ? What type of timber is used and is your coffee table etc made out of marble . I can’t find on the website specifics on your furniture ?? Where can I get details and specifications for your products ?
1 answer
Jennie F.De Rucci
Hi,
Thank you for sharing your experience with us. As our technical team is still working on improving the official website, we apologise for any inconvenience it may cause.
For most up-to-date information regarding the material selection, we sincerely invite you to visit one of our offline stores. Our friendly staff can provide you with a detailed explanation.
Thank you again for your patience, and we wish you Merry Christmas and Happy New Year.
Kamya A.asked
Price for Versace dining set
1 answer
Jennie F.De Rucci
hi, thanks for your message Kamya, the Versace dining set is for display only not for sale, sorry for the inconvenience.
Joanne G.asked
Can someone please contact me about an order placed in June 2020 at Essendon DFO for a corner modular.
I am trying to arrange delivery but can't get hold of anyone.
7 answers
Jennie F.De Rucci
HI,Joanne, thanks for your message, Can you please provide the following so we can follow this up:
- your invoice number
- the sales staff name who you were dealing with
- your contact details: mobile phone number and email address.
Many thanks
Thanks for getting in touch? Is there an email address I can respond to?
Jennie F.De Rucci
Hi Joanne, you can send the information to: info1@derucci.com
thanks
Details
DeRucci Online StoreNo reviews yet | DeRucci NSW, Camperdown4.8(6) | DeRucci NSW, Moore Park4.5(8) | DeRucci NSW, Alexandria4.2(17) | |
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Category | Online Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops |
Type of Furniture Offered | Bedroom, Dining, Living and Mattresses | Bedroom, Dining, Living and Mattresses | Bedroom, Dining, Living and Mattresses | Bedroom, Dining, Living and Mattresses |
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Jennie F.De Rucci
Hi Tim, thank you for your feedback! We are glad to hear that you had a wonderful experience with DeRUCCI.