DeRucci QLD, Logan

Terrible customer service. Purchased some chairs from here and they were defective! After a 3 month wait we finally got them delivered to our house but when they arrived they had scratches on them (we were very dissapointed, especially after such a long wait). When I contacted them about this the staff memeber became hostile and said I scrached… Read more

them. When I told them this wasn't the case they said there was nothing I could do as apparently their company does not care about compliants. Unbelievable!

My parents paid a deposit for a product, but later realised it didn’t suit their needs. They received a written email from De Rucci confirming they could use that deposit toward other furniture. But when they went back to do exactly that, staff at the Logan store completely backtracked, ignored their own email, and even after consulting a… Read more

manager, insisted my parents must either take the original item or lose their money.

This is not only unprofessional, it’s flat-out dishonest. It shows a complete lack of integrity, and it’s shocking that a company operating in Australia thinks it can treat customers like this and ignore basic consumer rights.

If you value your money, time, or dignity as a customer — stay far away from De Rucci, especially the Logan location. They will happily take your deposit and trap you with it.

Very disappointed with De Rucci customer service, specially at Logan. I received an email confirmation that I can use my paid deposit towards other furniture purchases. Now they are completely disrespectful of their own email (which was consulted by a manger) and forcing me to buy the product that will not suit my needs or loose my money. This is… Read more

unexpected and hostile towards consumer and consumer right in Australia.

Please everyone refrain from dealing with them as you could be the next victim.

one of the staff was very rude, had his shirt off, sweating everywhere on the furniture we bought, confused our furniture with someone else’s, then instead of putting the furniture on the floor he fully dropped it to break and took it apart to fix it instead of a refund, (as well as bleeding everywhere, had blood everywhere in the house.) it was impolite and disrespectful and I’m very disappointed on how I’ve received my stuff.

Amazing staff – Rong !! You are the best. Your store presented perfectly and the range of quality furniture was an easy decision. We purchased a king bed , a leather lounge and a large book case along with a few other items . You are professional and made it easy . Delivery and assembly was done in a good time frame . We did have a problem with an accessory not… Read more

being perfect but you solved that within the day . Demi made the delivery contact and arrival easy . The delivery guys are very good, they did everything quickly and perfectly , no mess or trouble. Thank you Rong

Thank you! – Have purchased 3 mattresses from DeRucci over the years, both king and queen. Very high quality products. Can’t recommend them enough. This time there was some confusion during the delivery, however the staff at Logan store helped to resolve the issue promptly. Thank you Wayne, Rong and Rebecca for your help. You guys were great! Show details

Excellent service and professional staff – Excellent service from the staff, i end up purchase the whole range from Shelly, throughout the whole period she was kind and patient, with professional knowledge for her products. When everything arrived, they all look absolutely stunning ! Show details

Excellent healthy sleep experience – Very comfortable, no sagging.perfect for both of us. Best nights sleep in years. No back aches. Comfort in any position of sleeping Would highly recommend Derucci latex mattress to anybody having trouble with bed comfort

Excellent service! Good staff – Very nice designed furniture, really focused on the details. Excellent service from the staff, they really know their products. Personally I learned a lot from my shopping experience. The healthy sleeping system is inspiring, definitely gonna go back.

Excellent experience, professional staff! – It was excellent shopping experience in Derucci. I love the mattress bought in Derucci Logan Store, staff very helpful and professional in sleeping system. I will also my another one for my parents, it is really supportive. Great! Show details

Good shopping experience! Thank you for all – Relocating to brisbane east area, I was looking for a new lounge for matching living room. The brand was been told by my friend, and we heading to their store in Logan. Frankly guys, I absolutely has no idea about the texture of a lounge ATM! The staff helped me a lot, very patient to explain me how a good lounge should chosen with. I ordered a… Read more

grey lounge at end, cant wait to see it ASAP. I have to mentioned that during the shopping time, another lady looked after my 2 little ones, much appreciated.

Store under pays staff – partner applied for a job, got it was told had to work for free for 2weeks. Then they set a 30k per month sales target and threaten to sack staff if they don't meet it. Avoid this place they don't deserve your cash.

Sleep is for weak, bad customer service – The manager in Logan store can’t speak English! Every time you asked her about their product or delivery she answers sorry i don’t know. The only thing worse than quality is their customer service.

Terrible QLD outlet customer services – The range of product looks astonishing . The salesman promised me will be delivered in 8-12 weeks. I made the purchase on 21-10-18 and paid in full. Never receive any notification or call follow up on delivery, Called the store on 17 Jan 19 all the salesman could say is will be ready in few weeks. I ask for actual date and expected date, but the salesman says can't be confirm. SO terrible.. How long do i need to wait again ?