Designer Blinds and Shutters

Quality Experience – This company is absolutely amazing, would definitely recommend. The professionalism, and outstanding service from John and Rhyce have truly made my home become a masterpiece, with there incredible attention to detail.

BEWARE, proceed with this company at your own risk – BEWARE, Proceed with this company at your own risk. Designer opening roofs, designer blinds and plantations, designer blinds and shutters is owned by the same crew so expect to get the same outcome with all whichever in NSW or QLD. They lie telling you whatever you want to hear to sign the quote and its downhill from there. Completely lack all… Read more

professionalism with how they go about their business, they don't respect appointment times, delays followed by excuses. unqualified unlicensed work left with defects that I've had to pay someone else to fix. The owner Br**d justified the defective dodgy work with more lies and excuses because once they get their money they don't give a sh**. Warranty is non existent with zero after sales support. Customer SERVICE is customer SUFFERS with this crew..

Love the extra room – We installed 3 outdoor blinds , in a alfresco area outside, 2 blinds at each end 3 meters long and the main 7 meters long, we found the website on face book, and asked for a quotation, a friendly sales rep came out to our house, and spend an hour with us, gave us a quote there and then, and said we need about 4 weeks to make the blinds and 1 extra… Read more

week to piant, then install, the installer came a 7:30 am and did not stop all morning, we are so happy about the blinds, 2 spring loaded and the main 7 meter blind on a remote control, with a fantastic outlook now we are planning to redesign the whole room, thank you so much designer blinds

A + service and product – We used this company for our new house and couldn’t be happier with the results. Fantastic service and great product. Definitely recommend Show details

Electric folding arm awning, Better than we could of imagined! Awesome! from Tonie & Cliff – Best product and service ! Michael from sales , great at his job ! Everything he said happened ! To install and product. Simply perfect. Show details

Disgraceful Service – Shocking customer service from this company, there isn't any. Their after sales service over the last 3 years has been zero, they don't answer their phone, they don't return messages, and if you are ever lucky to get hold of management, office staff they don't follow through - they don't want to know you when there is an issue or to book for a… Read more

service - especially not good when you have a mechanical issue. I didnt even want to give a one star!! Good luck with anyone that goes with this company. I certainly would not recommend this company to anyone.

Worst job – Fold out awning $16000 states 32km wind didn't even cope with 15km then they took down to repair left live electric wires on roof now the process of fair trading to start how do these people get away with this I will do everything I can to get my money back Show details

Poor after sales service – Rescheduled there installation date without letting me know. Hard to get a response from the management about my issues after the installation was done. When we finally got to speak to the manager , he says its not there issue and blames our building brick work and why we didn't check it properly on installation day. The salesperson was good… Read more

to sell there product but now it feels like we are forgotten. If you decide to go with this company good luck dealing with them if you have any issues after the installation.

When you pay so much for the product you expect a good customer service post installation.

I would not recommend anyone to this company.

Terrible customer service after the installation of outdoor blinds – After installation service is frustrating. The management will not call nor response to your phone for any service or warranty job. The receptionist will make all excuses to tell the managers not available. Terrifying customer service and the installers look un professional. Show details

Roller blinds alright installation they have no idea – Waited six weeks to get blinds came to installation seven blinds in total maybe one or two were level on floor when closed .we wanted a handle on each side of one blind where the steps are still waiting on that they put a hole in one corner of the blind never said anything I had to ring them to get that fixed .when we finally got that back and… Read more

fitted it doesn’t close level still waiting for that to be fixed and still waiting for the other handle five weeks ago they said it would be asap.got two fitted blinds as well very poorly made look terrible told them we want a better job done or our money back salesman said that all they do so won’t hold my breath waiting for that to happen. We have sent them an email no answer. We have found if you have a complaint they don’t want to know about it . I wish I would have read the reviews before we said yes.

Pre-Sales Good, After-Sales & Customer Service = Appalling – Our initial interactions with Designer Blinds was very positive. Michael, the salesperson, was prompt, knowledgeable and pleasant to deal with. The installation team and the electricians, were also extremely pleasant to deal with (once I eventually got them onsite to perform their installation work). Unfortunately, once the quote had been… Read more

done, the sizeable deposit had been paid, and it came time to schedule the actual installation of our large awning, the cracks in their customer service started to show and the disorganization within their business became very evident i.e. the left hand didn't know what the right hand was doing. It took a number of rescheduled installation attempts to get the awning installed. We were given all kinds of excuses and told numerous untruths by Ben. In addition, we were informed that the additional Wind Sensor that had been requested as part of the original order would be installed at the same time as the awning. When the installer eventually arrived to perform the installation, there was no Wind Sensor in his possession. After multiple more calls to Ben to get the Wind Sensor installed, it became evident that we were being given the run-around i.e. the Wind Sensor had been ordered but hadn't arrived yet; it was with the electrician and would be installed the next day; it hadn't been ordered yet etc etc.. At this point we were extremely frustrated and we escalated the situation to Brad (the owner of the business). Initially, he was friendly, apologetic and appeared to want to help, but on reflection he was more interested in getting the outstanding balance paid before getting the Wind Sensor installed. We agreed to pay the majority of the outstanding monies owing (which we did on the same day), except for the money for the Wind Sensor. The agreement to pay this money was 100% based on Brad's commitment, promise and assurance that the installation of the Wind Sensor would take place in two days time. A week passed with no calls or updates from Brad, or anyone at Designer Blinds. We then called Brad again but, at this point, he started to avoid our phone calls and/or return messages. When eventually getting hold of Brad, his true colours and character come to the surface. He tried to pass us back to his staff as 'he did not know what was happening with the Wind Sensor'. This was after his personal promises and commitment to get the installation done almost a week prior. He became quite rude and defensive when I pushed him to give me commitment regarding the installation of the Wind Sensor. From this point he just started ignoring my calls and did not respond to my voicemails or requests to call me back. It took a few more days (and numerous phone calls to their offices), and more missed commitments from Ben to get the installation of the Wind Sensor completed.

Overall, my dealings with Designer Blinds was an extremely unpleasant one and I will definitely not deal with them again in future. They have absolutely no clue when it comes to customer service. This lack of customer service clearly comes from the top i.e. Brad, as their 'no care attitude' is reflected in his staff. They should honestly not be in business.

I hope all prospective customers read this review and decide to take their hard earned money to a business that deserves it.

Total Rip Off!! – Paid close to $5000, for a single blind (4.5m x 2.7m), that tilted to a side. (message me and i will will send you the invoice as well), its been a total rip off. they are just sweet talkers and want $$$. the sales guy talked how it needs to be dead straight and all but blind itself is not straight at all.  Show details

Extreme poor service be aware – Job recently done in Castle Hill extreme bad service. Issue is incorrectly fitted need these guys to come and fix it. Called numerous occasions phone gets rerouted from [Name Removed] to [Name Removed] to [Name Removed] and so on. Every time you call they say what's the issue. Have sent messages upon messages no response. [Name Removed] the sales… Read more

guy has wiped his hands of the issue says contact [Name Removed] who is never available. The job needs to be fixed but all they say is someone will call or get back but never happens. Job done is pathetic, got another installer to look at the job, they were surprised at the quality of the job. Be very aware [Name Removed] will come and try to win the job with least cost approach. Not fully disclosing there are ways to get the job with a perfect outcome as this will cost more so they will loose the job. Job will be done then you tell them this is not what was expected they will say sorry this is it. Very poor service, job quality rubbish and customer service 0 rating. [Name Removed] extremely rude, and threatens customers, no consideration for customer service. Going to Today Tonight plus Current Affair to expose this kind of traders who are in the business just for money. Super scammers. Not sure how this business is still operational the ACCC, Fair Trading, Consumer Council Ombudsman, NCAT all need to be made aware of this business. Waiting for a response after this post to see if they come and rectify the issue. If not then this will make it clear they don't care about the customers and should never be given business and should be put out of business. The consumer rights are: Right to information, Right to representation, Right to redress, Right to consumer education have all been breached under the consumer protection laws in NSW. This traders behaviour needs to be checked by the authorities.

Exceptional service, quality product & fantastic price – Designer blinds recently completed an install of full blinds throughout our home. We had several companies quote the job and from the instant we dealt with Designer Blinds, my wife and I were really impressed, not only with the process but also the professionalism. They were punctual, understanding of our needs, fantastic value and the end product… Read more

well exceeded our expectations. We recommended them to a family friend already and they couldn’t thank us enough for the recommendation. If you are looking for quality product through a professional company, Designer Blinds are who you need. Thanks again guys 10/10

Very bad service ! – My blind need repair from August and I’m still waiting , it has been stuck in one position since then ! The new one they installed are getting stuck as well so it’s the service and quality of the blinds . Do not recommend.

Poor communication and delayed installation – Stressed that they would install on time and then arrived to install without all materials Said they would return in 10 days and it was well over 2 weeks and that was after I called to enquire about delay. Installer arrived on his own when it was a 2 person install. I had to assist. No follow up by admin to see if I was happy. No problem with product. They could do much better Show details

Designer Blinds Great outcome!! – My partner got in touch with Designer Blinds & Plantations for quote on outdoor blinds. After meeting with a sales rep it was suggested we install 4 Zipstream blinds to close in our alfresco area. We opted for mesh to allow some light to filter through – so far so good and we’re happy with the results. The install team was also punctual, polite… Read more

and considerate to any disruption. We’ve had no reason to follow up on the warranty or after service but the warranty period is very reasonable. We’re happy to recommend Designer Blinds & Plantations based on our personal experience of the service and product itself.

Great product – Amazing value for money compared to what competitiors in the area were offering. I always do my diligence and shop around but even visually comparing to what we saw at another showroom (not naming any names here) obviously a higher quality product and materials. It was a big priority to get something that would last us years and not have to do the… Read more

whole process over and Designer Blinds was on our level from the start. The salesperson really leveled with us and gave us a lot of confidence in the product, more than I can say for any other salespeople we contacted. Glad we chose a local business that actually took the time to understand what we wanted and didn’t compromise on quality

Great product - Highly recommend – We got 6 electric blinds installed last year. Happy to say we’ve had no problems! They still look good and no issues in wind, storms, etc. It originally took a few appointments to measure up and make sure we were on the same page. But worth the effort and the wait time to get the right fit and a good quality product. The functionality is great and they're easy for all the family to use. Highly recommended... Show details

High quality awning installed for us – Dave was extremely helpful and an allround great guy to deal with. Despite us being picky with colours and running them around a bit, the staff were professional and I was able to talk to someone every time I called. Without having to chase someone down who actually knew what they were talking about! The price was pretty good and after having the… Read more

awning installed the quality is top notch, a year later it’s still looking really good. Happy to recommend them if you’re looking for a foldable awning.

Best Blinds EVER! – Honestly, the store was so easy to navigate and the workers were the sweetest! I’ve had these blinds now for months and they still act like they are still fresh out of the box! Thanks Designer Blinds! Show details

Great experience! – We had a great experience with Designer Blinds. Everyone was professional and prompt with any enquires we had. We had Steven and Johnny do our install and they were amazing! I highly recommended this company! Thankyou for our blinds we look forward to enjoying this for many more years. Show details

Recommend – Recently switched from traditional blinds to plantation shutters for our sunroom and it’s really made a difference. The space seems much bigger and no longer has that tacky 80s look - very sleek and modern! A much safer option for the kids as well, no more tangled cords and it’s one less worry on my mind. We still get plenty of light in the room and it’s a much nicer space to be in. Thanks Designer Blinds

In love! – Getting a retractable awning has been the best decision we’ve made for years. No longer having to avoid using our little pool during the middle of the day has been fantastic. The fabric really works to block out the UV rays (my biggest worry beforehand) and we’ve had no issues with sunburns since we had it installed. No doubt we’ll be getting even more value out of it come spring and summer! Show details

Great product and service – My new shutters look great and the quality seems excellent from what I can tell. Installation was quick and the staff were very easy to deal with. As the shutters were custom made it did take some time to be ready for install but we were given a time frame up front and we understood what was going on. Show details

LOVE! – Thanks for such an amazing job on our awning. The look and function is even better than we expected and we’re grateful for all the assistance we had in getting the right aesthetic to match our home. We weren’t aware of half the options out there so very grateful to the Designer team for taking us through everything Show details

customer review – Fantastic blokes who really know what they’re doing. Very impressed by their product knowledge and level of detail that went into our measure up and quote. Would definitely use them again or recommend to others. Show details