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Extreme poor service be aware
Job recently done in Castle Hill extreme bad service. Issue is incorrectly fitted need these guys to come and fix it. Called numerous occasions phone gets rerouted from [Name Removed] to [Name Removed] to [Name Removed] and so on. Every time you call they say what's the issue. Have sent messages upon messages no response. [Name Removed] the sales guy has wiped his hands of the issue says contact [Name Removed] who is never available. The job needs to be fixed but all they say is someone will call or get back but never happens. Job done is pathe...tic, got another installer to look at the job, they were surprised at the quality of the job. Be very aware [Name Removed] will come and try to win the job with least cost approach. Not fully disclosing there are ways to get the job with a perfect outcome as this will cost more so they will loose the job. Job will be done then you tell them this is not what was expected they will say sorry this is it. Very poor service, job quality rubbish and customer service 0 rating. [Name Removed] extremely rude, and threatens customers, no consideration for customer service. Going to Today Tonight plus Current Affair to expose this kind of traders who are in the business just for money. Super scammers. Not sure how this business is still operational the ACCC, Fair Trading, Consumer Council Ombudsman, NCAT all need to be made aware of this business. Waiting for a response after this post to see if they come and rectify the issue. If not then this will make it clear they don't care about the customers and should never be given business and should be put out of business. The consumer rights are: Right to information, Right to representation, Right to redress, Right to consumer education have all been breached under the consumer protection laws in NSW. This traders behaviour needs to be checked by the authorities.
Exceptional service, quality product & fantastic price
Designer blinds recently completed an install of full blinds throughout our home. We had several companies quote the job and from the instant we dealt with Designer Blinds, my wife and I were really impressed, not only with the process but also the professionalism. They were punctual, understanding of our needs, fantastic value and the end product well exceeded our expectations. We recommended them to a family friend already and they couldn’t thank us enough for the recommendation. If you are looking for quality product through a professional company, Designer Blinds are who you need. Thanks again guys 10/10
Very bad service !
My blind need repair from August and I’m still waiting , it has been stuck in one position since then ! The new one they installed are getting stuck as well so it’s the service and quality of the blinds . Do not recommend.
Poor communication and delayed installation
Stressed that they would install on time and then arrived to install without all materials
Said they would return in 10 days and it was well over 2 weeks and that was after I called to enquire about delay.
Installer arrived on his own when it was a 2 person install. I had to assist.
No follow up by admin to see if I was happy.
No problem with product.
They could do much better
Designer Blinds Great outcome!!
My partner got in touch with Designer Blinds & Plantations for quote on outdoor blinds. After meeting with a sales rep it was suggested we install 4 Zipstream blinds to close in our alfresco area. We opted for mesh to allow some light to filter through – so far so good and we’re happy with the results. The install team was also punctual, polite and considerate to any disruption. We’ve had no reason to follow up on the warranty or after service but the warranty period is very reasonable. We’re happy to recommend Designer Blinds & Plantations based on our personal experience of the service and product itself.
Amazing value for money compared to what competitiors in the area were offering. I always do my diligence and shop around but even visually comparing to what we saw at another showroom (not naming any names here) obviously a higher quality product and materials. It was a big priority to get something that would last us years and not have to do the whole process over and Designer Blinds was on our level from the start.
The salesperson really leveled with us and gave us a lot of confidence in the product, more than I can say for any other salespeople we contacted. Glad we chose a local business that actually took the time to understand what we wanted and didn’t compromise on quality
Great product - Highly recommend
We got 6 electric blinds installed last year. Happy to say we’ve had no problems! They still look good and no issues in wind, storms, etc. It originally took a few appointments to measure up and make sure we were on the same page. But worth the effort and the wait time to get the right fit and a good quality product. The functionality is great and they're easy for all the family to use. Highly recommended...
High quality awning installed for us
Dave was extremely helpful and an allround great guy to deal with. Despite us being picky with colours and running them around a bit, the staff were professional and I was able to talk to someone every time I called. Without having to chase someone down who actually knew what they were talking about! The price was pretty good and after having the awning installed the quality is top notch, a year later it’s still looking really good. Happy to recommend them if you’re looking for a foldable awning.
Best Blinds EVER!
Honestly, the store was so easy to navigate and the workers were the sweetest! I’ve had these blinds now for months and they still act like they are still fresh out of the box! Thanks Designer Blinds!
The reviewer stated that an incentive was offered for this review
We had a great experience with Designer Blinds. Everyone was professional and prompt with any enquires we had. We had Steven and Johnny do our install and they were amazing! I highly recommended this company! Thankyou for our blinds we look forward to enjoying this for many more years.
Recently switched from traditional blinds to plantation shutters for our sunroom and it’s really made a difference. The space seems much bigger and no longer has that tacky 80s look - very sleek and modern! A much safer option for the kids as well, no more tangled cords and it’s one less worry on my mind. We still get plenty of light in the room and it’s a much nicer space to be in. Thanks Designer Blinds
Getting a retractable awning has been the best decision we’ve made for years. No longer having to avoid using our little pool during the middle of the day has been fantastic. The fabric really works to block out the UV rays (my biggest worry beforehand) and we’ve had no issues with sunburns since we had it installed. No doubt we’ll be getting even more value out of it come spring and summer!
Great product and service
My new shutters look great and the quality seems excellent from what I can tell. Installation was quick and the staff were very easy to deal with. As the shutters were custom made it did take some time to be ready for install but we were given a time frame up front and we understood what was going on.
Thanks for such an amazing job on our awning. The look and function is even better than we expected and we’re grateful for all the assistance we had in getting the right aesthetic to match our home. We weren’t aware of half the options out there so very grateful to the Designer team for taking us through everything
Fantastic blokes who really know what they’re doing. Very impressed by their product knowledge and level of detail that went into our measure up and quote. Would definitely use them again or recommend to others.
Extremely happy with the service and advice
The service we received from Designer Blinds was exceptional. Our Zipstream blinds have been a godsend since they were installed and very glad we listed to the advice we were given – the motorised option was more expensive but much easier to use. We’re already using them regularly so I know we won’t regret it! Great product knowledge and they really seemed to care about making sure everything matched.
Highly recommend Designer to anyone else looking for outdoor blinds. My wife and I had a lot of questions and felt satisfied we had enough information to go forward in the end. Professional install and the prices were very reasonable.
Blinds did not meet consumer guarantee and poor quality and service. Terrible customer service.
Designer blinds and plantation abn: 49611273333 - manager brad
Incompentant organisation, poor quality & service. Faulty product installed. Numerous calls made to company and difficult to get in touch with.
Anchor point screws snapped, and they claim it is due to the misuse of product which is incorrect. They refuse to take action for their poor product.Their product is not fit for the purpose described as advised by sales person and does not meet consumer guarantee as per the department of fair trading guidelines.
We gave this company ...many attempts to repair blinds however have failed at each attempt. Brad also advised to give them another chance, if not satisfied he would refund. Again this did not happen. (see image of text confirming this) Complaint has been made towards them through fair trading and accc and will be taken seriously.
Designer Blinds and Plantations of Badgally Road, Campbelltown claim the following statement for every negative but true review “I personally take these matters very seriously and would like to get to the bottom of this, unfortunately, we have no record or recollection of any customer experience fitting this description, nor can we verify anything about your identity from your name in our records.
We take every effort to ensure our installations and service is done to the highest of standards and care, in the last few months we had had several...reviews that were directed at a company with a similar name. If you were a client of ours, we would like to investigate this issue further, please contact us immediately at firstname.lastname@example.org so that we can resolve this issue immediately for you.” Awful … Awful … Awful My experience with [name removed]/ [name removed] of Designer Blinds and Plantations of Badgally Road, Campbelltown was awful.
Experienced great staff, punctual and efficient service. Also the experienced staff were able to give advice.
Quality product was supplied and installed as per there promise before Christmas. Have not had any issues and my blinds have complimented the area. Thanks for making great blinds!
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