Designer Blinds and Shutters
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Good people to deal with quality product
I am very happy with the installation and the quality of the product.
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Love the extra room
We installed 3 outdoor blinds , in a alfresco area outside, 2 blinds at each end 3 meters long and the main 7 meters long, we found the website on face book, and asked for a quotation, a friendly sales rep came out to our house, and spend an hour with us, gave us a quote there and then, and said we need about 4 weeks to make the blinds and 1 extra week to piant, then install, the installer came a 7:30 am and did not stop all morning, we are so happy about the blinds, 2 spring loaded and the main 7 meter blind on a remote control, with a fantastic outlook now we are planning to redesign the whole room, thank you so much designer blinds
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A + service and product
We used this company for our new house and couldn’t be happier with the results. Fantastic service and great product. Definitely recommend
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Poor after sales service
Rescheduled there installation date without letting me know.
Hard to get a response from the management about my issues after the installation was done.
When we finally got to speak to the manager , he says its not there issue and blames our building brick work and why we didn't check it properly on installation day.
The salesperson was good to sell there product but now it feels like we are forgotten.
If you decide to go with this company good luck dealing with them if you have any issues after the installation.
When you pay so much for the product you expect a good customer service post installation.
I would not recommend anyone to this company.
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Extremely happy. I made the call and someone arrived on time. Overall product and installation is excellent.
On time/ light weight/ great installation. The staff are pleasant and gave good input.
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Amazing work
What an amazing job couldn’t be happier with my blinds it sure has made a difference to my house thanks John for your great work
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Terrible customer service after the installation of outdoor blinds
After installation service is frustrating.
The management will not call nor response to your phone for any service or warranty job. The receptionist will make all excuses to tell the managers not available.
Terrifying customer service and the installers look un professional.
Poor product quality & horrible customer service
Poor quality goods & service. They have my mum waiting around all day for them to come fix it, and they cancel last minute. Its been 4 months now.. its become a joke! Ridiculous would not recommend.
Also they delete the negative comments people leave on their socials!
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Electric folding arm awning, Better than we could of imagined! Awesome! from Tonie & Cliff.
Best product and service ! Michael from sales , great at his job ! Everything he said happened !
To install and product. Simply perfect.
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Roller blinds alright installation they have no idea.
Waited six weeks to get blinds came to installation seven blinds in total maybe one or two were level on floor when closed .we wanted a handle on each side of one blind where the steps are still waiting on that they put a hole in one corner of the blind never said anything I had to ring them to get that fixed .when we finally got that back and fitted it doesn’t close level still waiting for that to be fixed and still waiting for the other handle five weeks ago they said it would be asap.got two fitted blinds as well very poorly made look terrib
... Read morele told them we want a better job done or our money back salesman said that all they do so won’t hold my breath waiting for that to happen. We have sent them an email no answer. We have found if you have a complaint they don’t want to know about it . I wish I would have read the reviews before we said yes.
Pre-Sales Good, After-Sales & Customer Service = Appalling
Our initial interactions with Designer Blinds was very positive. Michael, the salesperson, was prompt, knowledgeable and pleasant to deal with. The installation team and the electricians, were also extremely pleasant to deal with (once I eventually got them onsite to perform their installation work).
Unfortunately, once the quote had been done, the sizeable deposit had been paid, and it came time to schedule the actual installation of our large awning, the cracks in their customer service started to show and the disorganization within their
... Read more business became very evident i.e. the left hand didn't know what the right hand was doing. It took a number of rescheduled installation attempts to get the awning installed. We were given all kinds of excuses and told numerous untruths by Ben. In addition, we were informed that the additional Wind Sensor that had been requested as part of the original order would be installed at the same time as the awning. When the installer eventually arrived to perform the installation, there was no Wind Sensor in his possession. After multiple more calls to Ben to get the Wind Sensor installed, it became evident that we were being given the run-around i.e. the Wind Sensor had been ordered but hadn't arrived yet; it was with the electrician and would be installed the next day; it hadn't been ordered yet etc etc.. At this point we were extremely frustrated and we escalated the situation to Brad (the owner of the business). Initially, he was friendly, apologetic and appeared to want to help, but on reflection he was more interested in getting the outstanding balance paid before getting the Wind Sensor installed. We agreed to pay the majority of the outstanding monies owing (which we did on the same day), except for the money for the Wind Sensor. The agreement to pay this money was 100% based on Brad's commitment, promise and assurance that the installation of the Wind Sensor would take place in two days time. A week passed with no calls or updates from Brad, or anyone at Designer Blinds. We then called Brad again but, at this point, he started to avoid our phone calls and/or return messages. When eventually getting hold of Brad, his true colours and character come to the surface. He tried to pass us back to his staff as 'he did not know what was happening with the Wind Sensor'. This was after his personal promises and commitment to get the installation done almost a week prior. He became quite rude and defensive when I pushed him to give me commitment regarding the installation of the Wind Sensor. From this point he just started ignoring my calls and did not respond to my voicemails or requests to call me back. It took a few more days (and numerous phone calls to their offices), and more missed commitments from Ben to get the installation of the Wind Sensor completed. Overall, my dealings with Designer Blinds was an extremely unpleasant one and I will definitely not deal with them again in future. They have absolutely no clue when it comes to customer service. This lack of customer service clearly comes from the top i.e. Brad, as their 'no care attitude' is reflected in his staff. They should honestly not be in business. I hope all prospective customers read this review and decide to take their hard earned money to a business that deserves it.
Total Rip Off!!
Paid close to $5000, for a single blind (4.5m x 2.7m), that tilted to a side. (message me and i will will send you the invoice as well), its been a total rip off. they are just sweet talkers and want $$$.
the sales guy talked how it needs to be dead straight and all but blind itself is not straight at all.
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Extreme poor service be aware
Job recently done in Castle Hill extreme bad service. Issue is incorrectly fitted need these guys to come and fix it. Called numerous occasions phone gets rerouted from [Name Removed] to [Name Removed] to [Name Removed] and so on. Every time you call they say what's the issue. Have sent messages upon messages no response. [Name Removed] the sales guy has wiped his hands of the issue says contact [Name Removed] who is never available. The job needs to be fixed but all they say is someone will call or get back but never happens. Job done is pathe
... Read moretic, got another installer to look at the job, they were surprised at the quality of the job. Be very aware [Name Removed] will come and try to win the job with least cost approach. Not fully disclosing there are ways to get the job with a perfect outcome as this will cost more so they will loose the job. Job will be done then you tell them this is not what was expected they will say sorry this is it. Very poor service, job quality rubbish and customer service 0 rating. [Name Removed] extremely rude, and threatens customers, no consideration for customer service. Going to Today Tonight plus Current Affair to expose this kind of traders who are in the business just for money. Super scammers. Not sure how this business is still operational the ACCC, Fair Trading, Consumer Council Ombudsman, NCAT all need to be made aware of this business. Waiting for a response after this post to see if they come and rectify the issue. If not then this will make it clear they don't care about the customers and should never be given business and should be put out of business. The consumer rights are: Right to information, Right to representation, Right to redress, Right to consumer education have all been breached under the consumer protection laws in NSW. This traders behaviour needs to be checked by the authorities.
Exceptional service, quality product & fantastic price
Designer blinds recently completed an install of full blinds throughout our home. We had several companies quote the job and from the instant we dealt with Designer Blinds, my wife and I were really impressed, not only with the process but also the professionalism. They were punctual, understanding of our needs, fantastic value and the end product well exceeded our expectations. We recommended them to a family friend already and they couldn’t thank us enough for the recommendation. If you are looking for quality product through a professional company, Designer Blinds are who you need. Thanks again guys 10/10
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Very bad service !
My blind need repair from August and I’m still waiting , it has been stuck in one position since then ! The new one they installed are getting stuck as well so it’s the service and quality of the blinds . Do not recommend.
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