Different Property Management

What an incompetent run establishment. Georgia, n Jody, couldn't organise a fun run. I wouldn't trust them with a homeless rat. I rented a house thru them n was a single tenant, rent always before due date, I kept a very clean home, the house was already run down when I moved in n needed fixing up, hence why the rent was cheap, I did alot of… Read more

fixing it up myself, which wasn't a problem as I had to live there, trying to call them was nxt to impossible n got answering machines. They changed their account number for where the rent was ment to be paid into, n when I finally got thru to get the new account, was told they didn't know it n recommend I direct debit, I manually do things n don't trust direct debit. After finally getting the account number of of them, that apparently they didn't know it, it was sorted, my lease ran up n decided to move to a nicer home, with a more reliable real estate, after cleaning the house from top to bottom, I got an email, stating $2500 in repairs that was already there when I moved in, as I had photos, as soon as I sent them thru the photos, they wanted $1000 for a professional bond clean, as I never paid a bond on the condition what the house looked like when I moved in, sent those photos in aswell, I had left the kitchen drawers open when I had cleaned them to air out n dry, then get an email wanting me to go back to the property to close them, also I must've missed a speck of dust on the outside of the kitchen screen, which had holes n rips in it, from wen I moved in, n I had photos of that aswell, wanted to charge me $50 for a small window screen. I called the RTA n they told me to not worry about it, as I had never paid a bond. I never heard back from them again. They should be embarrassed.

Definitely different except not good different – Filled with amateurs, avoid at all costs- they are very slow and need a lot of prompting to do basic things such as regular house inspections. You cannot contact them on phone except by booking a call. They dont know basic property management laws (gave wrong advice on rent increases) and dont follow-up. It was better before they got sold to a different company. Its definitely different but that just means bare minimum service.

Worst property agent – Worst property agent I have ever dealt with. Please do not work with them. Very bad service never doing their job properly. They keep money from you.

Maintenance requests – Different real estate have been excellent in managing property repairs. Had abroken water pipe that was fixed within a couple hours of lodging the request. Easily contactable and accommodating for all issues I've ever had. Highly recommend different

Amazing service – Dealt with Amanda Kelly for organising a lease. She was amazing 10/10 made things so easy. Very informative. Definitely would recommend to my family and friends in need.

Plumbing repairs – After our issue of required plumbing got caught up in a circular chase around the office, Chamil of different property management got the works organised and completed within two days of her being assigned the job. Very happy with Chamil.

Terrible management – I have rented an apartment through different in Brisbane. When I looked at the rating before renting, the review are 5 star in google reviews. Seems like all the 5 star reviews are fake. Terrible experience.

Terrible company - no accountability, care or respect. Avoid at all costs – This is by far the worst company I've ever dealt with. I'm still waiting for correspondence after 3 months. They take your money, and that's literally all they do. They'll never give you guidance or support. They'll play the blame game and they'll do whatever they can to try and shut you up. Remain resilient and don't let them just get away with… Read more

their disgusting ways of doing business.

This entity has gone into receivership (only 2 months after they were employed to manage the property I lived in) it is now sitting with KPMG.

Do not trust Different. They don't care about you as their client. They harass their clients. They are not truthful.

The amount of stress that this company has put me under is just absurd and I'd hate for anyone else to have to go through what I went through.

Danielle Bunton - the head of Customer Advocacy hasn't even acknowledged a very detailed complaint that I sent through, even though I highlighted the fact that HER STAFF were not doing the job that they were employed to do. Danielle is paid big bucks, but doesn't actually care for clients.

AVOID this company at all costs

Disappointing – Poor communication and hard to get issues rectified in a prompt manner. Had re-signed a lease after being there 12 months - issues with their tenant app. Attempted to take a month’s worth of rent which put me into the negative with my bank account and unable to buy groceries despite me contacting them prior to this to rectify the issue. Attempted… Read more

to contact both my agents numerous times - called the contact number and got hung up on twice when getting transferred. Eventually got an apology but agent suggested it would be easier for me to pay a month’s worth of rent despite me always paying weekly and as reflected in my lease agreement as they were experiencing issues with their app. Agreed I would be refunded late fees due to this which never happened and was never replied to when I asked. Got put into arrears for a whole month due to the fault being on their end. Then my lease was terminated with them with no prior warning or communication that the owners decided to move real estate agents. Very stressful experience overall.

Started as a Cinderella story, but ended in tragedy – I was one of the first supporter of Different (when they were still charging $100/month for managing the property). Everything was great and I accepted the fact that most support will be provided offshore with Property Manager based locally in Australia. Everything went well and last year I decided to stop renting out my property with view of… Read more

moving into my property and things went south pretty quickly then.

Few issues include that I found my property has been trashed by the tenant (Different regular inspection report turned out to be not-so-accurate), the Property Manager assigned to me was based offshore and only start working on 2:30pm AEST time (basically half day is gone when the guy went online), and constant fight with them with the bond money (they insisted that I should give back the bond money, despite my property was treated so poorly by the tenant and they did not even bother cleaning the property when they left). It was one of the most stressful period of my life (literally).

Really things started sweet and almost like a fairytale but ended so badly I wished I never started the whole relationship with them. Would not recommend.

AWEFUL company – As a landlord, I signed up with Different because of the low cost. Biggest mistake I ever made! Everything is managed online, you don’t have a property manager, instead anyone can reply to your emails, there is no continuity to the service, no one communicates with each other, you have the same conversation multiple times. It takes a number of… Read more

days for them to resolve a ticket, sometimes they close the tickets without being fixed, it is a call center with random staff from overseas. The routine inspections are wrong, they don't take photos or the damaged areas or the ones that need attention and the photos they provide are very low res and dark, so you don't know what really is going on with your property. The advice they give you as agency is the worst! I spent months going backwards and forward trying to get help and fix my case. In the end of a bad tenancy, I had to repair all the damages caused to my property because of the negligence of this company. This company shouldn't operate at all!

Great experience renting through Amanda Kelly – Different Property Management got a professional team who kept us in the loop during the entire renting process. The procedure was really fast and smooth. Amanda Kelly was helpful throughout the entire process and It was a great experience renting through her.

Don’t do any work; classic property managers – What a useless bunch. As a tenant these guys took forever to get anytting done. You’re basically dealing with a call centre until you make some noise and then you’ll actually talk to a human. Only positive I can point out (from a tenant point of view) is they spring so much crap on you at end of lease to try and take your bond, yet are so… Read more

disorganised they forget what they’ve said and you can run circles Around them. Don’t let these guys bully you- don’t be afraid to go to vcat. They backed down 3 times.

Good but not the best – 3 stars because they accept only debit/bank transfert (For a smart tech company it's a bit strange but yeah they are different like their name from the other companies and it is not the best point) whatever the team is quick to reply and efficient but take some time to address any maintenance requests required. Can do better !

Different, A ‘Different’ Property Management – Highly professional property management. Always prompt and go the extra mile. Vanessa and her team were amazing doing the best they can to help

Super helpful and efficient – I'm a tenant and my experience with Different was very positive. The team was always very helpful and fast with responses. Communication was excellent. The app. was easy to use, helped keep our payments in on time, and any maintenance updates that needed to be done.

Different but great – I have been renting for many years now dealing with various real estates. The different approach feels different at first (hence the name I guess) but it has been a great experience to date.

We had a great experience with this company. Amanda Kelly is very professional, responsive, and helpful! – We had a wonderful experience dealing with Different Property Managment. Amanda Kelly is responsive and dedicated. She has done a tremendous job and we really appreciate her help.

Great experience, made moving States really easy – We recently moved from Canberra to Sydney, and found a rental with Different. Shanika and Angela were excellent at making the process as seamless as possible - really appreciated how quickly they followed up on every question, left a good list of FAQs on the house (bin days, how to use appliances, etc.) and sorted out the process to get keys. Excellent service!

Great service, very helpful – Shanika and Jodee were very helpful informing us and providing the required items ready for us to move into the property. Any inquiries we had they got beck to us quickly and with the information we needed.

Brilliant Service and Communication – Amanda went above and beyond to make sure we secured a new tenant, and even suggested outside of the box ideas to make the process better for us in the future. Couldn't recommend enough!

Responsive and dedicated leasing manager – Amanda Kelly is a responsive and dedicated leasing manager. My dealings with her over the last few weeks have been very positive. She provides up-to-date information about the applicants on a regular basis and offers practical suggestions. Even though I have not met her in person, I sense she has a positive outlook on her job and life. Keep up the amazing work, Amanda!

Excellent service and communication – Chamil was very helpful in arranging repairs of the hot water system at my property. Communication was very good and issues were addressed promptly

Better than expected – I was unsure about Different as it was all automated but Amanda was very helpful and responded quickly. The application was easy as well.

Excellent service and awesome app – I have been a customer with them over 1.5 years before bringing over another 2 properties under their care - the staffs have been prompt, professional and a pleasure to work with. Special thanks to Georgina, Chamil & Sanju.

Great assistance throughout the rental application phase – Thankyou kindly to Amanda Kelly for all your assistance in helping us throughout the entire rental application process. It was out first time applying as renters and have had a pleasant experience. Thankyou for your amazing communication and patience throughout the experience. Highly recommended :)

While dealing with them the entire process is quick and easy – Our Property manager Amanda Kelly is very Professional, has excellent customer service skills and was very prompt in responding to our queries.

Outrageous- not even 1 star – Three times they have double charged rent, first time tried saying they didn’t have it and it was a problem with our bank - we went to our bank and it was their account this took a month to rectify through continuous trying to contact someone for help to keep having different people jump in and say the same thing over and over. Then it happened… Read more

again and they said they wouldn’t charge the next rent but of course they did, we said we can’t have this keep happening and we wanted to cancel the direct debit and do a transfer which they agreed to- only to then charge us 3x rent which is 6 weeks rent and cause bank overdrawals and fees! Only writing a review as there’s no management in charge at different to complain to and at this stage we don’t know what to do??!!