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Dillenger

Dillenger

3.5 from 57 reviews · View Statistics

Reviews

3.5

57 reviews
5
(33)
4
(2)
3
(2)
2
(2)
1
(18)
  • Product Quality
    4.0 (7)
  • Return Claim MadeYes (0) · No (6)
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  • Verified customer

Horrific experience dealing with Dillenger

published

On a late Saturday evening I’ve ordered an item and paid in full, couple of hours later I realized I’ve made a mistake and requested to cancel the order. My order wasn’t processed/dispatched/shipped out! My money was held hostage by Dillenger and luckily PayPal were able to help.
The customer service I’ve received from [name removed] from Dillenger was more of a copy and paste hiding behind T&Cs, refusing to cancel my order and refunding my hard earned money! Shameless!

Product Quality
Incentivised ReviewNo
Gazman

GazmanNorth Queensland, QLD

  • 2 reviews
  • 1 like
  • Verified customer

Great Quality Product.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Happy Biker

Happy Biker

  • 2 reviews
  • Verified customer

Two Great Kits transformed our old Giants.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Willfred

WillfredPerth, WA

  • 2 reviews
  • Verified customer

Disappointing due to bad quality

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
  • Verified customer

Everything I had hoped for!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
  • Verified customer

Amazing Power, some specific suggestions

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Michael M.

Michael M.

  • 2 reviews
  • Verified customer

Solid builds and no drama ebikes

published

Bought like 10ish cheetahs when Sam and the Dillenger crew started a kickstarter campaign (or was it indie a go go?) and later bought several leopards. All of these E bikes have withstood the test of time with few probs. Hey Sam still would like to discuss extra batteries (or other product) in lieu of funds remaining on account. Thanks...

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Fraser

FraserBrisbane

  • Verified customer

Great kits and great service.

published
1 comment
Dillenger
Sam S.Dillenger

Thanks Fraser!!

  • Verified customer

Off road kit

published

I have the off road kit installed on my Trek and it handles very well off road. The installation was challenging but if was to do another it would be easier the second time around. The throttle response is something you can only get with an electric system. I’ve used the gas powered kits before and they are problematic to say the least. Electric is the way to go for on road and off road. I’ll be back.

1 comment
Dillenger
Sam S.Dillenger

Thanks Soph!

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  • Verified customer

Excellent Product & Excellent Customer Service

published

I don't usually write reviews but after reading some of the negative ones here I had to. My experience with Dillenger has been nothing short of exceptional. I bought a Samsung Street Kit and it has worked exactly as expected with no reliability issues. After some initial installation difficulty (probably due to my own tech incompetence) the team at Dillenger were more than happy to help. I recommend these guys to all my friends (and my uber eats drivers who complain about their transport!)

1 comment
Dillenger
Sam S.Dillenger

Thanks CJay!

  • Verified customer

Good Customer Service

published

I purchased a street kit. It was Super easy to put together and the staff were very helpful! Would definitely recommend.

1 comment
Dillenger
Sam S.Dillenger

Thanks!

Courtney

CourtneyGold Coast

  • Verified customer

Amazing product and exceptional customer service!

published

I had been looking for a new conversion kit and came across Dillenger. Website is so easy to navigator your way around with excellent product information to be able to research the best kit. The staff response to email enquire is very punctual and answer to all my questions with no hassle and expectational knowledge on all products. Being based on the Gold Coast was excellent I was able to bring my bike in and with their super friendly staff were able to put the new conversion kit on my bike. The Samsung Street Kit has been the best conversion kit I have used. Thank you so much Dillenger for all the support in purchasing this product. I have already shown off the new kit to many friends and recommend them to all your products.

1 comment
Dillenger
Sam S.Dillenger

Thanks Courtney!

  • Verified customer

Good conversion kit for a reasonable price

published

Dillenger installed a conversion kit onto my step through for a reasonable price and the result was very surprising. The power is excellent and makes the hills seem effortless. I use the throttle mostly when I need the power but otherwise I use the bike with the conversion kit turned off. It doesn’t drag on the wheel like some older electric bikes have done in the past. I had one small problem in that the battery wasn’t able to be mounted where I thought it might be able to fit. They rang and asked if it could be installed on the rear pannier rack which wasn’t ideal but it worked out in the end.

1 comment
Dillenger
Sam S.Dillenger

Thanks Dani!

Phil

Phil

  • 2 reviews
  • Verified customer

Excellent product and good local service

published

After reading some of the reviews on this company I was slightly concerned but decided to try a conversion kit anyway. The team were happy to answer all of my questions about compatibility and installation and I felt confident to make a purchase. The product arrived as described and was easy to install. I have enjoyed the upgrade on my bike and have had no problems with the equipment. I had to contact Dillenger a couple of times with tech questions and they have been nothing but helpful and up front about their products. Highly recommended company and product from a very careful buyer!!

1 comment
Dillenger
Sam S.Dillenger

Thanks Phil!

  • Verified customer

Two thumbs up

published

I've made two purchases from Dillenger in the last 12 months and have to say my experience has been excellent in terms of customer service and product quality. The team has been nothing but helpful and always willing to assist with my questions. I'm looking forward to purchasing another samsung street kit for my dad just in time for Christmas. I know he'll be happy.

1 comment
Dillenger
Sam S.Dillenger

Thanks Maxine!

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  • Verified customer

Perfect. Happy buyer here

published

The conversion kit comes in a tidy box and was fairly easy to install. I used an old giant that I thought I would end up taking to the tip. The installation wasn't too hard. After a couple hours of tinkering and playing around with how the washers seat in the forks I was out riding just using the throttle. I didn't install the pedal assist sensor because the throttle works well for my use of the bike. Overall very happy.

1 comment
Dillenger
Sam S.Dillenger

Thanks Dan!

  • Verified customer

Solid Performer

published

I bought the "Street Legal Electric Bike Kit - Samsung Power 2.0" to convert my commuter bike.
Packaging was decent and install was pretty straight forward.
Has made my commute a lot easier, especially on the hills.
Glad I spent extra for a kit that has Samsung batteries though, the range is massive!

1 comment
Dillenger
Sam S.Dillenger

Thanks Pipster!

Adam

AdamCoomera

  • Verified customer

Samsung Street Kit is unreal!

published

I purchased a Samsung street kit from the guys at Dillenger around a month ago. I needed a way to make my commute easier to and from work with the roads getting far to congested these days. Sam at Dillenger was very helpful at providing me with some information on the kits they offer and which would suit my needs. Ultimately I wanted to ensure I was still road legal so went with the street kit. Its unreal the help it provides for some of the hills and when I need to start going. The battery lasts well over a couple days for my short commute of 6km each way but I top it up each day. Would definitely recommend Dillenger if you have any concern or questions about e-bikes, they do know their stuff!

1 comment
Dillenger
Sam S.Dillenger

Thanks Adam

  • Verified customer

great service! great product!

published

service was fantastic and a great product..
very happy with my experience ! I would recommend to other people !

1 comment
Dillenger
Sam S.Dillenger

Thanks Tim!

Charlie

CharlieMelboure

  • Verified customer

Love the ebike I have now.

published

I bought the ebike from DILLENGER in Aug, after the kit install onto my GIANT bike, the motor was not run initiately, which is because the brake magnet are not install correctly, here thanks to Iris to solve problem quickly.
Now I can ride the ebike, 32mph with my weight 176bls, the kit are quite stronger of back feeling, like a rocket, the motor wheel just very small, I can't even hear the motor sounds after it start. Every component works well with my original GIANT bike so far. Thanks for Dillenger team, you did you a good job.

1 comment
Dillenger
Sam S.Dillenger

Thanks Charlie

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Questions & Answers

Kevin H.

Kevin H.asked

Lost keys what to do?

No answers
Neil G.

Neil G.asked

Hi, My Dillinger retro fit is fantastic but one small problem. While pedalling in power assist it cut out then back in when I easy off pedalling. Gould someone help me with this Problem.
Kind Regards
Neil

2 answers
Gazman
Gazman

Its supposed to stop when u stop pedaling then start again when u start pedaling again. Sounds normal to me.

Neil G.
Neil G.

Maybe I fail to say it dose it when I am peddling . I do know it stops when I stop peddling. now I have read my post I did say while pedalling in power assist it cuts out then back in when I ease of pedalling. I do not stop peddling at any time.
Thank you Gazman.

Steve

Steveasked

What are the dimensions for the battery for the arc feather kit

1 answer
Neil w
Neil w

From Dillinger below
The Arc Feather has a 250W motor, so the same power as our other Street Legal kits. The Off Road kits have more power.
A replacement battery would be $399.00. The battery sits in a bag together with the controller, and is meant to hang from the handlebars. The kit includes a thumb throttle and PAS. The battery bag is roughly 16 x 18 x 10 cm. You can see the warranty info here:
http://dillengerelectricbikes.com.au/customer-service/#answer3
As the Arc Feather is already on special there are no further specials on it.

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