Dillenger

I had one of these kits previously and was very happy with it until my bike was stolen. I bought another one of these kits to build another bike and am 99% sure this was still sold as a 1000W kit at the time I purchased, and Dillenger gave me free shipping too, given my misfortune, which I was grateful for. Anyway, the kit came with an 18A (peak)… Read more

controller, compared to the previous one I had which was 22A (peak), I was told that this was due to the old 22A controllers burning out some motors and having been replaced with the new 18A ones, and I was told that this kit had never been sold as a 1000W kit but rather 500W. I went to double check the website and the NZ site was down for quite a while (the Australian site advertised as 500W), and once the NZ site came back up a week or so later, it was now showing as 500W. I guess that’s the reality now, wish I’d known when I bought. It’s still a good kit, but I find the way the new controllers are set up very annoying, they give a small burst of power initially from stand still, and then there is about a 4 second dead zone, where there is no power until the controller slowly brings on more power. When adding power at speed this actually ends up feeling like the bike is trying to slow down initially to the interim speed, until it slowly starts giving you more power about 6 or so seconds later. Another thing I’d like to see added is an immobiliser, pretty simple add on, but difficult to retrofit, given the plug and play nature of the kit.

Dillenger review: Mixed feelings: premium off road 1000W rear wheel kit – General Overview: 3/5 as of 09-20-2022 I bought the premium off road 1000W rear wheel full kit in August 2022 for $788.00 USD including shipping and taxes. I have been using the kit for roughly 1.5 month, 10+ miles every weekday in Tennessee, on rather flat terrain with a few steep slopes and downhill everyday. Average speed is 23 mph. I got in a… Read more

moderately severe accident because of an e-brake sensors’ failure.

While blasting the assist to max level 9, strongly pedaling in accelerations and uphill, and anticipating stops – stop using the engine – my guess is I could get roughly 15 miles out of the battery. I did not fully empty the battery though. You will probably not be able to keep up with the pedaling speed at max assistance full speed, that is why I only pedal during accelerations and uphill.

Accelerations are definitely faster than cars, so I would say the torque is generous enough, although I do not have points of comparison since it is my first e-bike kit. It will take you up any hill, but significantly more slowly if really steep – you will probably have to pedal. It is just 1kW after all, which is easy to forget given the immediate torque you get from zero speed compared to a combustion engine.

Do not expect any spares in the kit.

On top of that, the disc brake replacement spacer came with a crack, fortunately I have disc brakes so I did not need it.

I do not believe the controller is easily reprogrammable and the display is pretty simple; but it does the job and the kit had a very good price-point.

I do not know yet about the overall durability of the entire kit especially motor+battery, I will try to update this review after a few months of use, if for some reason I do not, feel free to reach out at kevin dot llopart+ebikefollowup at gmail dot com

To conclude, I think the company is genuinely trying to do well, but as far as I am concerned there is room for improvement. Read on for details.

Braking and PAS system: 0/5

The e-brake sensors are flimsy and not reliable. One magnet already came off. As a consequence, after negotiating an aggressive downhill turn and braking, the motor kept spinning -- it should have stopped thanks to the e-brake sensors. Of course I drifted, fell, and got terrible road rash on my arms and my hip. I was in pain and limping with crutches for a week, fortunately I am 31 and healthy and I am 90% recovered as I am typing these lines… At first, I thought it was my fault before realizing it was due to a missing sensor magnet. I have requested a replacement and have been advised by the customer service to buy a new magnet on my own. I suggest that at least you set the PAS to the minimum if the sensors become faulty for you too.

The other sensor started failing a couple weeks after, causing the engine to stop randomly: scary and dangerous. Fortunately I unplugged this sensor as well and it seems that it is not cutting off anymore. I am in the process of trying to get an upgrade for the e-brake part from the customer service; we will see how it goes.

The PAS system is hard to install precisely and I do not really trust its positioning over time. This is not as critical as the ebrake sensors but still I wish the design was better.

Customer Service: 3/5

Reactive but I did not feel very supported as of 9-20-2022 – read previous paragraph. I will update if it changes.

Shipping: 4/5

I wished Dillenger negotiated a better deal for shipping. It was $59 when I bought my kit. Also, I almost got a $36 foreign transaction fee with Bank of America, that I managed to get waived, but Dillenger did not warn me beforehand. Definitely watch out for that!

Price-point: 5/5

Safe travels to you, biker friends!

Old trike gets new lease of life – As we get older some things get harder to do so we often stop doing them, this was the case for my wife and her trike. I continually heard that the hills in the area were becoming harder to get up and riding was becoming more of a task than an enjoyment. I had seen electric bikes getting around and after a quick search on the internet I found the… Read more

Dillinger’s web page with kits for existing bikes and thus the project started.

I contacted Dillinger’s to see if the kit could be fitted to a trike, their staff were very helpful and pointed me in the right direction (I needed a front wheel drive due to the pedal mechanism used on trikes). So I went to Dillinger’s on the Gold Coast to pick up the kit and received some more help from the technician that day.

With the kit in hand I returned home to undertake the installation. The kit had everything I needed except brackets to fit the battery (the instructions indicated to use the drink bottle holder screws but the trike did not have any so I made up a couple to secure battery holder no drama fitting to the frame behind the seat well out of the way of rider). Everything else fitted like it was designed for this trike specifically. Once it was all fitted to the trike battery charged it was time for test run. All worked as if had always had an electric motor. The wife now has no issue with those hills and is back using it like she once did. Very happy with the upgrade. I would recommend this product to anyone especially if your getting a bit older and just need that little bit of help on the harder climbs. Or if you are a little unfit and need some help to get started this will give you assistance to get up the hills or keep pushing into that head wind. It gets you out and about which is a good thing.

Thanks Dillinger’s

Two Great Kits transformed our old Giants – My wife and I were looking at the idea of electric bikes as we live in a fairly hilly area and weren't using our old Hybrid Giant bikes much because of this. We were reluctant to simply ditch our old bikes as they were still both in good condition and we liked them. This led me to look at electric kits and ultimately after several emails and a… Read more

couple of telephone conversations with Iris from Dillenger to buy two Dillenger kits. I bought the Street Legal Samsung front hub kit for my wife and the Premium Off Road kit for myself. With a little patience both kits were installed without complication. I had never installed an electric kit before but with some prompt and thorough email backup from Dillenger support, reference to the online kit-specific manuals and a some youtube install guides it was a trouble free process. The kits are also of good quality and colour coded which makes things simple and stress free. We have now done approximately 200klms on each bike and they're brilliant. Mine goes up and down gravel bush trails effortlessly and my wife is similarly impressed with the versatility and capacity of hers. Ordered a torque arm for my wife's bike and as with the kits themselves despatch and delivery was secure and prompt. Travel distance on single charge is impressive for both bikes. I regularly do a 25klm bush track/cycleway, up hill, down dale round trip and arrive home with 3 of 5 bars still showing on the battery charger readout. We have not started either of our cars since the installations were completed. Very impressed with everything and anticipate great long term enjoyment from these products. Definitely recommended.

Disappointing due to bad quality – I was very enthusiastic about getting a Dillenger Premium Off-Road Conversion Kit for my Gazelle bicycle. On opening the box I found a heavily scratched Battery for which they issued a $50 refund. The installation was straight forward but I have to mention that I had a new cluster fitted by a licensed E-bike mechanic (hereby I kept my old complete… Read more

rear wheel as a spare). From the start the motor made a scraping noise and it turned out that the electric motor was faulty for which a replacement was sent. Again I had the replacement motor fitted by a the same certified E-bike mechanic. I also noticed from the start that the spokes were very loose and after a few weeks 2 were broken , giving the wheel a little wobble. Not long after that another 4 spokes snapped and by now I was unable to ride the bike. Since I only use my bike for riding on Bike paths and food paths and not doing any off road tracking, you can understand my disappointment, I brought the wheel to a specialist in bicycle wheels and was advised not only to replace all the spokes but also the rim. The quality of the spokes, rim and spoke configuration was well below standards. The combination of the powerful motor and the extra weight of 8.5Kg do require a well constructed rear wheel. The total of the extra costs adds up to about $500. In conclusion, you get what you pay for is so true. The cheap offered priced (product from China) has to come from somewhere. The product is very disappointing but the after sales service from Dillenger Australia was very positive so far

Good follow-up support – I had some problems with the motor overheating initially which is the OEM's shortcoming not Dillinger's. While that was unfortunate, once I spoke to Sam at Dillinger on the phone he was prepared to do whatever was required to get me going again so full credit to them for that. Show reply

Get one – 40-45kmh without pedal assist is nice and has drawn heaps of comments from other cyclists. Clocked up 500km without a hiccup. Very happy with the kit and support from the lads from Dillinger. Get one it’s a bargain at $900

Everything I had hoped for! – Thanks Dillenger, I could not be happier with the the premium off-road conversion kit I purchased. It has worked faultlessly, 5 days a week for the last 3 months since fitting it to my 2012 Trek Cobia 29 MTB. Too often niche technology products like this fail to live up to expectations. It was because this one did that I felt compelled to write… Read more

this review, something I rarely do. It has lived up to all the claims about speed and range. It has cut more than 20 minutes off my 22 km daily commute, giving me more than 40 precious extra minutes a day with my family, and for that I am truely grateful. I was not sure at first whether buying from Dillenger was the right choice, when I could not get a reliable answer to a technical but simple question about sprocket pitch from a company that sells themselves as engineers. I decided to take a punt in any case and have no regrets. Great product, good service. If I have any criticism perhaps they could make some improvement in the area of detail product knowledge, but overwhelmingly this purchase has been a positive experience. Thanks

Horrific experience dealing with Dillenger – On a late Saturday evening I’ve ordered an item and paid in full, couple of hours later I realized I’ve made a mistake and requested to cancel the order. My order wasn’t processed/dispatched/shipped out! My money was held hostage by Dillenger and luckily PayPal were able to help. The customer service I’ve received from [name removed] from… Read more

Dillenger was more of a copy and paste hiding behind T&Cs, refusing to cancel my order and refunding my hard earned money! Shameless!

Terrible, buyer beware – I inquired about a part they sell and if it was compatible with a motor I had, Dillenger advised "it is compatible with these systems" and also provided a link to the manufactures web site indicating compatible. I ordered on that basis. What was not clear was the plug connection was different which I later found out, I asked to return it for a… Read more

refund to buy the correct part elsewhere as they don't sell it, Dillenger refused, store credit only. There reason, they don't fit them to the motor I had which they told me before ordering, so they "could not have known it would not fit", basically your problem not ours, I didn't ask them to fit it, just if it was compatible and they indicated it was, untrue they could not have known, they just could not be bothered to check. being the only distributor for the product in Australia they could have found out, question I first asked, I later contacted the manufacturer in Czech Republic and got a reply with the info required in 10mins, would think a return and refund would not be such a big deal, the part is no use to me but still perfect for their next customer that could use it and they keep a potential future customer happy, not so, interesting trend with negative reviews for this company, 16 terrible from 35 reviews is not good, says a lot, mine makes 17, if you have an issue after the sale, don't expect much help, Pay Pal saw it differently and forced the refund.

Buyer Beware Dilinger Electric Bikes !!! – Buyer Beware Dilinger Electric Bikes !!! - If you have an issue after purchase kiss your money goodbye!!!! The battery control module short circuited due to leaving the charger cord attached while moving the bike which damaged the socket and caused a short circuit. The kit is only 14 months old. I contacted Dillinger and was instructed to… Read more

send the battery to them for assessment. I sent a detailed letter with the battery and spent $30 on postage. One week later I received a sternly worded email from [name removed] stating “you are not to send a battery to us unless you contact us first”. They obviously do not communicate to each other as this is exactly what I did.

[name removed] simply stated that the mechanic assessed the battery and it cannot be fixed.

Considering the battery cells are the overwhelming expensive part of the battery I requested the following solutions and the answers from [name removed] are as follows :

Can you replace the BCM at my expense? [name removed] said NO.

Can you order a BCM from the manufacturer? [name removed] said NO.

Can you order a BCM and I will have it installed locally as your mechanic obviously does not have the skills to replace the BCM. [name removed] said NO.

Is the part currently available? [name removed] said NO.

Why is the part unavailable? [name removed] said I don’t know.

Is this part currently obsolete? [name removed] said NO it isn't, a pause, then Yes it is.

The last statement is surprising as Dilinger currently sell that kit on their website.

So frustrating it became comical.

The only option [name removed] reluctantly provided was to go online and find the BCM circuit board myself.

There are only two components to the battery pack, the BCM and Battery cells. Dillinger could have easily informed me that they do not repair or replace the BCM rather than experiencing all of the above and wasting $60 dollars total for postage sending the battery to them.

Dillinger have you send the battery to them at your expense, inform you it is not working by running a multimeter over the socket then state, “NO” we cannot help you. You are then forced to buy a new battery for $500 dollars off their website, what a scam!!! They could clearly state on their website that they do not do any repairs on their kits, they only replace. I would not have sent the battery to Dillinger in the first place or in the first instance not have purchased the product from Dillinger.

Dismayed with [name removed]’s rude and condescending customer service I requested to speak to her supervisor [name removed] and he was disinterested and uncooperative as [name removed] was. He proceeded to hang up the phone as a defeated person who knows their customer service is appalling and they have been exposed.

I managed to get the BCM repaired by an acquaintance with the cost in parts being negligible.

People, I am not here to bash any business that does not deserve it. Dilinger do not communicate with each other in the workplace and have extremely poor, actually appalling customer service. They have no care, do not answer the phone and divert their calls to message bank which in hindsight is a red flag. It takes several days to get a call back if at all as you have to continually call them back. That's the service you get from Dillinger. I should of taken heed to the product reviews I have read here as this is exactly the experience I have received. Once you buy their product you are on your own and if you live interstate forget it.

On their website they state they have an “ever improving after sales service”, that’s a joke, there is no after sales service!!!

I wish I had seen these reviews prior to purchasing their product. I have done my bit here, you have been warned. If you have an issue after purchase kiss your money goodbye!!!!

Amazing Power, some specific suggestions – A Dillinger/Samsung Off-Road wheel is now mounted to my 12 year old Santa Cruz Blur LT, and my bike has become the equivalent of a Range Rover. The power is nothing short of astonishing; quite a step up from my previous 9 years riding a Pedego Interceptor. Customer service has been quick and proper. A few things to know that are not addressed in… Read more

documentation:

1) In order to fit the unique pedal assist device, you must have 4+mm of bare axle on the crank shaft. My Blur XTR has zero, so I'll be needing to fit a new bottom bracket w/ some bare axle.

2) The tumb operated throttle fits poorly when combined with some brake & shift mechanisms, and in my case, I'm on a search for switching out my Shimano Mega shifters with something less bulky. I hope Dillinger can develop a bar grip throttle (a la motor cycle)... and make it backward compatible.

Supplied wiring is more than sufficient for battery rear-mount on a Blur.

Otherwise, this is hands down the ultimate in biking pleasure, and relatively easy to install.

Very pleased!

Solid builds and no drama ebikes – Bought like 10ish cheetahs when Sam and the Dillenger crew started a kickstarter campaign (or was it indie a go go?) and later bought several leopards. All of these E bikes have withstood the test of time with few probs. Hey Sam still would like to discuss extra batteries (or other product) in lieu of funds remaining on account. Thanks...

Great kits and great service – I bought a Bafang BBS01 mid drive kit from Dillenger recently and I've been very happy with it, and the service. They replied to emails to help me get the right bits to fit my bike, and the tool kit is a great help (probably vital since two tools are Bafang specific). Battery lasts longer than I expected, and it's breathed new life into my heavy… Read more ·  1

cargobike.

Installation isn't as hard as I thought, but I did have to get a spacer since my bottom bracket is at the narrow end of '68mm'. If you haven't done much work on your bike before get a knowledgeable friend to help. I found out what I needed from a combination or their intructions and a few youtube videos to work out how to remove my square taper cranks and bottom bracket. Highly recommended using DIllenger as a local supplier to smooth out any problems. The ebay or direct Chinese imports are really not much cheaper anyway.

Off road kit – I have the off road kit installed on my Trek and it handles very well off road. The installation was challenging but if was to do another it would be easier the second time around. The throttle response is something you can only get with an electric system. I’ve used the gas powered kits before and they are problematic to say the least. Electric is the way to go for on road and off road. I’ll be back.  Show reply

Excellent Product & Excellent Customer Service – I don't usually write reviews but after reading some of the negative ones here I had to. My experience with Dillenger has been nothing short of exceptional. I bought a Samsung Street Kit and it has worked exactly as expected with no reliability issues. After some initial installation difficulty (probably due to my own tech incompetence) the team… Read more ·  1

at Dillenger were more than happy to help. I recommend these guys to all my friends (and my uber eats drivers who complain about their transport!)

Amazing product and exceptional customer service! – I had been looking for a new conversion kit and came across Dillenger. Website is so easy to navigator your way around with excellent product information to be able to research the best kit. The staff response to email enquire is very punctual and answer to all my questions with no hassle and expectational knowledge on all products. Being based on… Read more ·  1

the Gold Coast was excellent I was able to bring my bike in and with their super friendly staff were able to put the new conversion kit on my bike. The Samsung Street Kit has been the best conversion kit I have used. Thank you so much Dillenger for all the support in purchasing this product. I have already shown off the new kit to many friends and recommend them to all your products.

Good conversion kit for a reasonable price – Dillenger installed a conversion kit onto my step through for a reasonable price and the result was very surprising. The power is excellent and makes the hills seem effortless. I use the throttle mostly when I need the power but otherwise I use the bike with the conversion kit turned off. It doesn’t drag on the wheel like some older electric bikes… Read more ·  1

have done in the past. I had one small problem in that the battery wasn’t able to be mounted where I thought it might be able to fit. They rang and asked if it could be installed on the rear pannier rack which wasn’t ideal but it worked out in the end.

Excellent product and good local service – After reading some of the reviews on this company I was slightly concerned but decided to try a conversion kit anyway. The team were happy to answer all of my questions about compatibility and installation and I felt confident to make a purchase. The product arrived as described and was easy to install. I have enjoyed the upgrade on my bike and… Read more ·  1

have had no problems with the equipment. I had to contact Dillenger a couple of times with tech questions and they have been nothing but helpful and up front about their products. Highly recommended company and product from a very careful buyer!!

Two thumbs up – I've made two purchases from Dillenger in the last 12 months and have to say my experience has been excellent in terms of customer service and product quality. The team has been nothing but helpful and always willing to assist with my questions. I'm looking forward to purchasing another samsung street kit for my dad just in time for Christmas. I know he'll be happy.  Show reply

Perfect. Happy buyer here – The conversion kit comes in a tidy box and was fairly easy to install. I used an old giant that I thought I would end up taking to the tip. The installation wasn't too hard. After a couple hours of tinkering and playing around with how the washers seat in the forks I was out riding just using the throttle. I didn't install the pedal assist sensor because the throttle works well for my use of the bike. Overall very happy.  Show reply

Solid Performer – I bought the "Street Legal Electric Bike Kit - Samsung Power 2.0" to convert my commuter bike. Packaging was decent and install was pretty straight forward. Has made my commute a lot easier, especially on the hills. Glad I spent extra for a kit that has Samsung batteries though, the range is massive!  Show reply

Samsung Street Kit is unreal! – I purchased a Samsung street kit from the guys at Dillenger around a month ago. I needed a way to make my commute easier to and from work with the roads getting far to congested these days. Sam at Dillenger was very helpful at providing me with some information on the kits they offer and which would suit my needs. Ultimately I wanted to ensure I… Read more ·  1

was still road legal so went with the street kit. Its unreal the help it provides for some of the hills and when I need to start going. The battery lasts well over a couple days for my short commute of 6km each way but I top it up each day. Would definitely recommend Dillenger if you have any concern or questions about e-bikes, they do know their stuff!

Love the ebike I have now – I bought the ebike from DILLENGER in Aug, after the kit install onto my GIANT bike, the motor was not run initiately, which is because the brake magnet are not install correctly, here thanks to Iris to solve problem quickly. Now I can ride the ebike, 32mph with my weight 176bls, the kit are quite stronger of back feeling, like a rocket, the… Read more ·  1

motor wheel just very small, I can't even hear the motor sounds after it start. Every component works well with my original GIANT bike so far. Thanks for Dillenger team, you did you a good job.

Lovely staff and good customer service – I recently purchased a conversion kit and I ABSOLUTELY LOVE IT! It’s made my commute so much easier and way more enjoyable. The customer service was exceptional and they were happy to answer every single question I had! ( there was a lot) !! Have already recommended to some of my friends !  Show reply

The bbs01 is great! – It's really helping me on my commute and just love it! The only thing I didn't really understand was the brake sensors, they didn't seem to work with my brake handles but that's ok because I don't miss them anyway! Happy camper here  Show reply

Awesome products, exceptional after sales service ✌️ – We buy regularly from the guys via the online store and have done so for the past few years. Dillengers products are awesome, reliable and easy to install. The staff are really friendly and helpful, and after sales assistance is always spot on. A pleasure to deal with, thx!  Show reply

Stoked with my conversion kit! Changed the way I commute – Coming up on a year of owning my Off Road Conversion Kit so thought I would add my two cents with a review. I am absolutely over the moon with this thing! I bought the Kit in store in Southport on the Gold Coast. The staff there were extremely helpful with my questions and were able to recommend the best kit for my needs (a mix of off road and… Read more ·  1

road riding). And boy did they hit the nail on the head with my conversion kit, satisfies all my needs and more!

Upon purchase they offered to install the kit, but I opted to give it a crack myself, and with the help of their product manuals the installation went fine. I have put heaps of km's on this kit over the past year, both on the street and in the trails in Nerang State Forest, and it has handled everything I've thrown at it. It should be noted the spokes did loosen after a month or two, which is to be expected due to the extra torque and load a motor adds to the wheel. I had a chat with Dillenger and again they offered to tighten the spokes for me, but I have a spoke tool and after a couple initial tighten ups, they've been rock solid ever since.

Again I am really happy with my kit and can't recommend Dillenger enough. The amount of money I must have saved on fuel is crazy, as well as the hours of fun I've had on this thing. Cheers!

I love my conversion kit – I needed a simple conversion kit because Im on a budget and I have to say I love my Arc feather kit. It's really easy to install and gives me the boost I need. Really happy  Show reply

Great product and after sales support – I bought an off road electric bike kit and found it was better than expected. I had a small query after receiving it and very prompt after sales support. I think most reviews here that had a problem have been people trying to get warranty when it has expired or on 2nd hand stuff? thanks Dillenger.  Show reply