Dinnerly

If I could give a no star review, I would. First their system got my address wrong, so my first and only delivery was made to a house down the road. I was able to retrieve the order, but the box was open, the freezer bags almost completely unfrozen.… Read more

The order was outside for max 1 hour and it wasn't a hot day. I ordered enough meals for 2 people for 5 days. Before the 5 days were up, the veges were rotting and I had to buy fresh. They say fresh food, but its not fresh. The customer service is even worse; I've logged two issues and have not heard a single word back. What a waste of time and money. Not worth the effort and the meals wearn't great. Never again.

l have been using Dinnerly for months now l find it conveinent and l dont waste food, and l dont have worry about planning meals as l pick them once a week and it is delivered to my door Show details

Have generally enjoyed the recipes being easy to follow and tasty. However, I am getting bored with the vegetables, lack of variety - carrots and zucchini, carrots and zucchini. Where are the broccoli or broccolini, beans, cauliflower. Vegetable prices have reduced considerably, so would appreciate more variety to select. My family don’t like zucchini. Show details

We just love the Dinnerly experience-tasty, interesting, easy to cook food, no waste, quality ingredients and takes the guesswork out of what to cook tonight. We use 4 meal/week package suits our lifestyle and when away from home, just skip, its so easy. You can pick your own or let Dinnerly decide and set up the type of foods you want to receive.… Read more

We just love the taste of the food and i love the cooking experience and variety of healthy, foods on offer.

The delivery drivers for this company are useless. Dropped someone else's parcels at my door at 5.40AM on a Sunday Morning waking the whole house because my Germam Shepherd heard and saw a van door and torch at our front door. The 2nd time this has happened. How do they mix up 325 with 295 when our letters on our mail box are large and clear. Show details

Very first order. Delivery didn't turn up. Had to stay back from work. It was very hot outside and the box was supposed to be delivered by 7:00 a.m.. communication was on my account as to why the delivery was late but no replacement time. Had to ring customer service and was on hold until answered and told that there was an incident with the… Read more

driver. Told the box will be delivered in the evening. No exact time but they will call later with updates. I have cancelled all further subscriptions. I had specifically chosen delivery time so that I can store food prior to going to work for the day. No phone call, rang them again. To be delivered soon. Box arrived 8hrs late, in unrefrigerated van, one ice block. All three meals in together, not separate. Cooked portions too small for one person....we are not big eaters but portions too small. Food was nice tasting. Account closed, so no access to get recepi cards so rang customer service yet again to have them emailed. Never again!

DO NOT RECOMMEND Absolutely terrible customer service and overall experience. I signed up for Dinnerly thinking it would be a less expensive service than HelloFresh. Boy was I wrong. I deactivated my account maybe 30 minutes after making it, thinking that would be the end of it. But no. Dinnerly charged my bank account $26 for a box that I hadn't… Read more

submitted an order for four days after I had deactivated my account. I contacted customer service and received a reply from Anusha that Dinnerly wouldn't refund my money because I ordered the box. After arguing my point, Anusha cancelled the box but still won't issue a refund because I opened a dispute with PayPal. I'm not receiving the service so Dinnerly must refund my money.

I started Dinnerly as I don't have the bandwidth to think about meals right now and I ended up wasting a lot of food. I went with dinnerly as I couldn't afford the more expensive options. So far I've been impressed. meals are great! bit light on for vegetables,. but sorting a side of veges is something I can sort. it has reduced my stress levels and I've enjoyed all meals so far. Delivery drivers are also great. Show details

I love getting boxes and being able to choose which meals we want for the week. Some meals are small for 2 of us - they are fine for me but not enough for hubby on some of them but I add extra veg if needed. And I like to get the recipe cards so I can remake the recipes myself, Show details

We’ve been using Dinnerly for a few months now and have really enjoyed the convenience of having three meals delivered each week. It gives me three nights off from mentally having to think, “What are we doing for dinner tonight?”, which has been a huge help. Overall, it’s been a really positive experience. The ingredients are usually fresh, and… Read more

the meat and produce have been good quality.

The only reason I haven’t given 5 stars is that the delivery can be a bit hit and miss. I’ve found my box left at a neighbour’s front door before, and a couple of deliveries have arrived later than the stated time frame. I leave the house at 6:30am, and while the delivery cut-off used to be 6am, it’s now 7am, and sometimes it’s arrived even later than that.

I think this company is a joke and a complete and utter waste of people time and money as u still have to got to the shops to grab items for each meal when in that time u can just buy it there further more u cant even preview options before paying $34 on a deal and $64 regular this is not to add to the fact that some meals can change the over all… Read more

price how are people meant to know its right for them if u can even see what's on the menu. I agree with this comment from Tyler this is a while screw butt plane they should just give you what you need not tell you go buy that and that just give that stuff. They can go screw them self

Disgusting non-existent customer service. Spend 3 business days straight trying to call to cancel a delivery… post call waiting music, phone just rang and rang and rang…so poor . FINALLY responded to one of my multiple queries (2 days later) and it was terribly poor. Responding to a complaint about their lack of responsiveness and starting with… Read more

“apologies for responding late to this email”… just WOW!?! Just got a big spiel about how food wastage was their priority, so the order could not be cancelled. 100% could’ve been cancelled if their customer service were more responsive (called Mon, Tues and Wed for a for a Saturday delivery… Funny thing is, I pointed out it was going to an address that was no longer occupied… that point was completely ignored! They advertise an escalation contact too… same result, no response (first escalation was sent two weeks ago and still nothing). If you’re looking for an overpriced product with pathetic customer service, then Dinnerly (and Marley Spoon) are the team for you!

I think this compeny is a joke and a complete and utter wast of people time and money as u still have to got to the shops to grab iteams for each meal when in that time u can just buy it there futher more u cant even preveiw optoins before paying $34 on a deal and $64 reglure this is not to add to the fact that some meals can change the over all price how are people ment to know its right for them if u can even see whats on the menu

Disgusting company. Tried to cancel and they couldn't. 6 months later a box turned up and was left without knocking and no one home as away on holidays. Rotten food on my doorstep which they expect payment for. I will be requesting charge back from the bank. BEWARE OF THEIR TACTICS

Our first box was great. Delivery was on time, vegetables were fresh and food was great and very affordable. But... As time went on the boxes got worse and worse. Some vegetables would come already expired or rotting, the delivery was unpredictable and the last box that we just received was not taped properly. The delivery guy passed me the box… Read more

which was falling apart and he tried to turn it on me to take a photo, but if I hadn't held the bottom all the food would have dropped all over the driveway.

So, first impression was great but consistency is key to a good business.

Bye Dinnerly, sadly disappointed.

I didn’t get my box this week as it was delivered to the wrong address. And when I put it into the feedback I’m still waiting on a resolution or my box for this week, or at least a call back With hello fresh there was a number that I could call to resolve this issue but not with Dinnerly. Show details

I've just received my 2nd box. The first box, I didn't enjoy. I haven't worked out how to change my meal selection, I just go with what they send. Second box, meal sizes are a lot better than the 1st. But I'll have to wait and see before I give an updated review. Upside is, there is no food wastage, it is cheaper than purchasing at the… Read more

supermarket, so I'm saving a lot of money. The food is good quality and fresh. Delivery is always late afternoon, so it's a scramble on the first night to get it prepped and cooked. But overall it is good value. I purchased 5 dinners per fortnight. Oh and I never got my discount that a friend forwarded to me, so I'm bummed about that.

Decided to give Dinnerly a go. First box delivered to wrong address. Within two hours at 1.45am mind you, it was gone. Honestly not sure it was ever actually left there to be honest. Waste of money. Show details

I have been having Dinnerly meals delivered for many years & always found their service communication great but lately the service & communication is below average. I have experienced missing items, undelivered orders, no refund. I… Read more

send messages asking for responses, updates & clarification on my issues with no response. I definitely would not recommend them unless their service & communication improves

I joined out of curiosity and then cancelled minutes after realising I wasn't interested. I was still charged for a box of food. Then I was told even though I cancelled my subscription minutes after creating my account that I was still required to email them specifically according that I didn't want the box. Then they proceeded to show me where they hid it in their terms and conditions

Service is getting bad. Again I have been with them awhile. 2025 their ice packs make everything wet. I used to take the cardboard trays out and put them right in the fridge. now they are soggy as are all the veggies. 3 weeks in a row meals were late in Sept so they were warm and the last one the ice pack exploded all over the food. It was… Read more

still warm so it was the 3rd week i trashed the entire box, no commo. First box i got $10 off. Sad what else is out there?

Still ongoing issue ** If you’re thinking of signing up to Dinnerly be aware. I have seen multiple reviews just like this. I signed up on Tuesday and of course you need to give your card details to proceed to view the meals. I viewed the meals and was unimpressed so I deactivated my account within 2 hours. The next day I was charged a heavy… Read more

payment with a box that I did not finalise and with meals I will not eat until was in the process of being ordered.

I immediately reached out to Dinnerly, actually on several occasions. I tried calling but unfortunately it tells you how ‘busy’ they are and hangs up, I tried lodging a issue serval times on their website (of course nothing) and I emailed them serval times (funnily enough, still nothing) It wasn’t until I comment on a social media post that they actually reached out to me, unbelievable!

Ana told me there was nothing they could do because it was in their ‘terms and conditions’ that I didn’t not contact customer service before their billing date which I assume would have been the Monday.. The day before I signed up deactivate my account on the Tuesday - remember?

So what now, I’m $90 short and receiving 6 meals I would not eat - ie. fish soup and meatloaf? Are you actually for real.

I have now asked for them to allow me change my meals or issue me a credit where I can spend that $90 another week on meals I pick. I have not had a response. Absolutely appalling customer service!

After I had a whinge to Ana about their customer service and not being about to get through their phone I decided to give them a call again throughout the day and someone immediately answered! Again, he told me he couldn’t help me but would escalate my complaint to a case manager that would take 24 hours to get back to me.

Dinnerly, DO BETTER.

Cancelled after initial order, messages stating failed to deliver twice in one day. I live in apartment that has 24 hour reception for residents and always takes deliveries. Reception checked CCTV and no attempt at delivery had been made. Delivery turned up 2 days later, concerned as to where this food has been and will be thrown out as I have no desire to get food poisoning. Emailed company no response.

I don't get why there are so many negative reviews. I used them for two weeks and I was really happy with the quality of the produce I was sent. Recipes were simple and the per week was cheaper than competition. Only switched away as I got a promo offer from another meal company Show details