We had recently our kitchen renovated by Direct Kitchens. We wanted for our kitchen to be much larger and match exactly existing kitchen style.. We are very happy witch the final result and we would recommend Direct Kitchens for any kitchen renovation job. It was a pleasure to see our kitchen renovation to full fill our renovation goals. From initial ideas presented to us by Valentin , through to the design fine tuning process done by Garry to to the final installation done by Jon H.
Direct kitchens Bayswater
Highly recommend for design quality and workmanship
It is such a pleasure to cook now with a well functional kitchen
We now have a modern top quality space that works thank you
Functional kitchen that does the job
The consultant made useful proposals how to plan the kitchen; the result is good, we are happy users.
It whole process was time consuming: installation, tow weeks later benchtop, two weeks later splashback.
Kitchen of our dreams
Thanks Direct Kitchens for installing a brand new kitchen in our rental property recently.
We would definitely recommend them to our friends and family. What a shame we won't get to use it ourselves.
Wishing we’d done it years ago.
We were very happy from the moment the delightful designer, Julia, arrived and started throwing in ideas. She spent hours with us until we were completely happy. She came up with a kitchen plan which was a completely different format from the existing one and now we are wishing we’d done it years ago.
They were very accommodating in keeping within our budget, also with changing some of the agreed days due to us mucking them around with floor problems.
Every single tradie was friendly, polite and gave us excellent quality work. They liaised with...
functional kitchen was the brief
I highly recommend Direct Kitchens for a stress free kitchen renovation. From beginning to end staff were professional and courteous with excellent workmanship, resulting in a beautifully designed and functional kitchen.
Love our renovations!
Our experience with Direct Kitchens was very pleasing.
The designer was experienced and doubled our storage space!
The quality of the kitchen is brilliant and installation is to a high standard.
We are happy.
Direct Kitchens was easy to deal with from the moment we walked into the Bayswater showroom. The design phase improved on what we had envisaged and solved a few problems we had not thought about. The range of options for finishes mean't we did not have to compromise on what we wanted the kitchen to look like. Even a late change to the benchtop was not a problem. The tradesmen were all on time and usually confirmed the date and time a few days prior. They all cleaned up after their work and were very pleasant to deal with. We recommend Direct Kitchens wholeheartedly.
Wonderful new kitchen
We have recently completed a kitchen renovation by Direct Kitchens. The designer, Julia, was highly experienced & challenged our thinking about what we could achieve. We are delighted with the end product! The tradies were excellent, especially David, who often helped us with any queries we had. The timeline for implementation happened exactly as stated in the contract. We would highly recommend Direct Kitchens if you are thinking of getting a new kitchen.
Great Service! Good Tradesman.....
We arrived at the showroom on a sunday (one of the very few places that open the showroom on weekend) Samantha was lovely, courteous patient and understanding which was the first time we'd experienced this whilst looking at renovating our kitchen. We were assigned Dallis as our designer and she was super amazing! Everything was A+ for the next stage and she really had an eye for design! After the design was accepted things took as slight negative turn but Dallis was able to make sure this kink was ironed out quickly and we were lucky enough to ...have our kitchen installed before christmas. Regarding the trades... well being tradies, most of them do not know how to clean up after themselves and as we were still living in the house this meant cleaning up after them daily. we had other issues with trades removing electrical equipment from 1 area then charging us for the installation as well as a surprise bill from the electrician. In short, Direct Kitchens was great! their affiliated trades could do with a review however. A very special thank you for Dallis for her excellent service throughout our experience.
When my daughter and I saw the kitchen in the Bayswater showroom, we knew it was the one. From Stephanie on the phone, Dallis in design to the crew who demolished the old and installed the new it has been a great experience. It has totally transformed the house with the modern design.
I have even had very positive comments from other trades working on my house.
I can highly recommend Direct Kitchens if you're planning an upgrade.
Good Service & Quality Cabinets!
Direct Kitchens renovated our kitchen mid 2019. Whilst we encountered the odd hiccup during the renovation, we are extremely happy with our kitchen. Direct Kitchens managed all trades and services which results in a smooth installation process. The quality of the cabinetry is second-to-none and we are so enjoying working and cooking in our amazing space! ;-)
Don't waste your time
The biggest let down was the appalling customer service from DK staff. The install was supposed to take two days but by the end of the second day was nowhere near complete. The contractor DK used for the install had other commitments and was unable to return until a week later. By the end of the third day the kitchen still wasn't complete and a number of defects required rectification; one cabinet was installed in reverse, almost all doors had marks and had to be repainted and several panels had not arrived. Two weeks later the DK customer serv...ice manager attended our property and was only able to partially rectify the issues. Several weeks later the final panels were installed and 4 weeks after that we are still waiting for the DK painters to attend and touch up a number of scratches and minor defects. Close to 3 months from day one of the install. When timings were raised the DK customer service manager said "you obviously haven't read the contract", to which he was directed to the areas of the contract DK had broken. When told we would be speaking with the HIA and our lawyer they backed down. Despite being well outside the contract time requirements for the install and a number of still un-rectified defects, DK have no problem insisting on payment. We have renovated a number of houses and never have we come across such poor customer service. There are plenty of other kitchen companies in Melbourne. I would suggest you look at any of the others before considering DK.
Great kitchen, good service
Overall we are very happy with our kitchen. Direct Kitchens did the project management and it ran reasonably smoothly during our install window (it wasn't perfect, but from what I gather it never is). At times we did struggle to get tradies back to fix items that we were unhappy with, taking multiple phone calls and email. However with some perseverance we got a beautiful kitchen in the end. A very positive outcome was on one of the inspections was that we were discussing with Bruce that we were finding that we didn't have enough drawer space, and on the spot he came up with an adjustment to overcome it, which we did and were very happy with in the end. I would recommend, the kitchen itself is 5 star, I'd rate the service 4 star.
A beautiful kitchen for a lifetime!
Direct Kitchens were magnificent to deal with. Julia the designer from the start gave us her time to truly understand what we needed for the new kitchen. The quality of the cabinetry is superb. Direct kitchens have their own factory and everything is made here in Victoria. The trades people were great to deal with - Direct Kitchens manages them all. If anything goes wrong as sometimes happens in construction Direct Kitchens were very solutions orientated. Nothing was too much trouble. The result a beautiful kitchen for our whole family to enjoy. I highly recommend anyone looking at Kitchen companies to call Direct Kitchens. We are really happy we did!! Thank Flora and your whole team for making our home more beautiful.
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