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Discount Backloading

Discount Backloading

2.4 from 37 reviews · View Statistics

Reviews

2.4

37 reviews
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    Teyaani Jayde

    Teyaani JaydeTeralba

    • 2 reviews
    • 1 like
    • Verified

    Absolute crap

    published
    Incentivised ReviewNo
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    Catherine H.

    Catherine H.Sydney, NSW

    • Verified

    Zero Stars if I could

    published
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    Incentivised ReviewNo
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    MacT

    MacTSouth East Queensland, QLD

    • 2 reviews
    • Verified

    If I could give zero stars, I would. DO NOT USE!!

    published
    Incentivised ReviewNo
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    Kylie D.

    Kylie D.Hobart, TAS

    • Verified

    DO NOT waste your money.

    published

    Moved a 3 bedroom home from Brisbane to Hobart. $5350 worth of services.

    Pickup was late, as Discount Backloading had not confirmed with the pickup driver.
    We were unable to contact the company by phone, and emails were mostly unanswered.
    We were quoted 7-10 days in writing for the delivery time; it was 17 days in total and the only way we knew it was coming was to regularly contact the driver (who rarely answered). DB did supply us with his number, and then refused to reply to any more correspondance.
    We were left in a new state with no belongings, and no contact from the company.
    We are lodging complaints with fair Trading and will be trying to get our money through small claims tribunal.

    Incentivised ReviewNo
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    Matt

    MattSouth East Queensland, QLD

    • Verified

    Think of a clown horn

    published
    Incentivised ReviewNo
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    Ros

    RosRichmond-Tweed, NSW

    • 2 reviews
    • 1 like
    • Verified

    Do not use!!!! Should be a no star option

    published

    We had an enamel claw foot bath backloaded.
    Worst company ever
    they kept bath as hostage to gain more money.
    They were clearly told via email it was a first floor pick up of an enamel claw foot bath.
    It appears that they then go into their on line dashboard and change details, luckily I have original emails.
    The driver claimed he had an apprentice remover who refused to lift bath. An apprentice removallist??? really ???? When I called driver he sounded off his head !! didn't know anything about bath !

    They were 10 days overtime with delivery.
    Wish I had seen these reviews earlier
    They charged us a extra $300 on top of $395 equalled $695 for one back loaded bath
    We are currently pursuing this with Fair Trading .

    Incentivised ReviewNo
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    Brianna

    BriannaHunter Region, NSW

    • 2 reviews
    • 1 like
    • Verified

    SCAM! paid up front and stuff not even picked up yet!

    published

    Paid in full before pick up.
    2bedroom flat. Moved from a storage facility in Vic to NSW. Items were picked up more than 3weeks ago and still have not arrived. Have had trouble getting in contact both over the phone and by email. Being left in the dark with a newborn waiting for things to arrive is horrible.
    continuously told stuff was on it's way and even given updates as to where it was only to find out it is still sitting in storage! What a SCAM! Over $1500! Taking this further that's for sure.

    Incentivised ReviewNo
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    Niall D

    Niall DMid North Coast, NSW

    • 4 reviews
    • 3 likes
    • Verified

    Removalist does a great job !

    published

    My shift from Brisbane to Port Macquarie NSW was a job very well done. I'm happy to recommend Discount Backloading. They flexed their schedule to give me the ideal days and times. They phoned ahead to confirm pick up timing and also phoned to say they're on the way and again when 10 minutes away. Crew were friendly, efficient and handled everything with care; nothing lost or damaged. Happy days.

    Incentivised ReviewNo
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    • Verified

    Terrible experience overalls

    published

    Extremely rude behaviour. Things gone missing on delivery. They sent their truck as per their convenience, not based on the time they agreed on before the transfer of money and then called on phone and threatened to pay them for waiting time. Then fight with the neighborhood for blocking the access way. It was horrible.

    Incentivised ReviewNo
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    Not Happy

    Not HappySouth East Queensland, QLD

    • Verified

    Warning - Worst move ever

    published
    Incentivised ReviewNo
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    • Verified

    Moved from FNQ to Adelaide

    published

    Moved from FNQ to Adelaide only took 6 days everything turned up nothing missing or broken only negative is got delivered 10 pm with half hour notice over all good

    Incentivised ReviewNo
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    • Verified

    My grandmother has been left stranded at age 91!

    published
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    Jackie

    JackieBrisbane

    • 2 reviews
    • 3 likes
    • Verified

    No show

    published

    Booked an interstate house move with this crowd. Paid upfront.
    No call or e-mail to confirm time of move as promised the day before.
    They were a no show on the day and unconcerned. excuse: "beyond their control"

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    NSB

    NSBSydney

    • Verified

    I will give zero if available.. worst people ever

    published

    Very bad service and bad customer centre people ever. never ever use this service just for few dollar difference. You will end up in double cost at the end due their bad service and keeping us weeks waiting after taking our money.
    We send them email asking to refund finally as we cancel their service but still no response even after a week. Call centre people say they are not responsible with money as they at only assigning drivers only. Totally disappointed.

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    Tom D

    Tom DMelbourne

    • Verified

    Discountbackloading.com.au are the WORST!! Avoid!!!

    published

    Booked a move three weeks in advance. On the day of the removals they simply failed to turn up. Impossible to get on the phone. Slow to respond to emails. When I finally got through, the staff were combative with me, telling me that I had to understand it was the logistics industry and things happen. Didn’t want to help and told me just to call the truck driver. Almost as if it’s my fault that they just didn’t turn up and left me in a complete bind.

    I had to cancel cleaners and carpet cleaners (at a cost) and pay additional rent. Luckily I found another removalist who were complete superstars, and at least discountbackloading refunded my money.

    But you should avoid this company at all cost!!!

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    Ruby

    RubyMelbourne

    • Verified

    Worst Experience of my Life

    published
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    • Verified

    Extremely Stressful

    published
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    • Verified

    Terrible.

    published
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    Rick iedema

    Rick iedemaSouth-Eastern Region, NSW

    • 4 reviews
    • 6 likes
    • Verified

    Not a removalist - a broker - unreliable

    published
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    Michael Hobbs

    Michael HobbsMelbourne

    • Verified

    Easiest way to move!!

    published
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    Page 1 of 2

    Questions & Answers

    Kim O.

    Kim O.asked

    Where's my refund and apology . 7 weeks of stress not helped by call saying someone had tried to kill themselves over the ongoing delays.
    Where's my refund

    1 answer
    Brianna
    Brianna

    Someone needs to do something about this company! Accurent affair should get onto them, they are a complete scam!

    Get an answer from our members and Discount Backloading representatives

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