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Paid extra for "designated pick up and drop off days" to align with a very tight schedule due to last minute interstate move. People in the call centre were delightful until it's not their problem.
Had to fight with the removal company that they shoved the work onto to actually come pick up our stuff on the pre organised day, after much fuss around due to their workers being lazy as hell, they did not arrive until after 430pm and did not leave until 630pm! Then our pre organised day for drop off was just fobbed off as the workers wanted an earl...
Zero Stars if I could
I've had the exact same experience as other reviewers. Removalist arrived 8 hours late, no notice, I had to chase them. I have a small baby and the inconvenience was insane. They took all the time in the world so my husband and I had to help them because they took so long because "we're being paid by the hour, we don't care". Well I cared. I cannot get in touch with anyone at the company to confirm when I our stuff will arrive, and the driver will not respond at all. We also had organised with the company that all my stuff would go into one tru...ck and stay in that truck all the way to Adelaide to then find out, nope, going into storage then into someone elses truck. So I can't oversee the pack. They also don't have their own removalists, they subcontract any tom dick and harry. The guys who picked up ours, one of them told me, "I'm not even a removalists, they just called me this morning, Im a butcher and a tiler". Horrific experience. Very worried I will never receive my goods. UPDATE: goods arrived, piles of damage. They literally tried to glue a leg back onto our dresser they damaged. Don't get me started on what they did to our brand new couch. NO WORDS!
If I could give zero stars, I would. DO NOT USE!!
I had a tiny two bedroom pick up in central Brisbane to upload and move to Victoria. All was booked and paid for and stacked neatly at the front door for collection. The driver came late, then refused to do the pick up due to it being on the third floor (walk up). I was left with the job of finding a new mover on a Sunday as I had to be out of my flat on Monday.
I had to pay another set of moving costs and storage to accommodate their revolting behaviour.
Just to note, I had fewer items than listed on the docket too.
I called Discount Backl...oading on Monday, after sleepless nights. There was no apology, though they verbally admitted that their driver had no right to refuse the collection as it was stated on the job that the collection was three floors up. I got part of my payment back two weeks later. Again, with no communication. They are withholding the deposit, claiming I cancelled the job. I will contact Fair Trading to attempt to reclaim the dollars as they deserve nothing. These guys should be reported and shut down.
DO NOT waste your money.
Moved a 3 bedroom home from Brisbane to Hobart. $5350 worth of services.
Pickup was late, as Discount Backloading had not confirmed with the pickup driver.
We were unable to contact the company by phone, and emails were mostly unanswered.
We were quoted 7-10 days in writing for the delivery time; it was 17 days in total and the only way we knew it was coming was to regularly contact the driver (who rarely answered). DB did supply us with his number, and then refused to reply to any more correspondance.
We were left in a new state with no belongings, and no contact from the company.
We are lodging complaints with fair Trading and will be trying to get our money through small claims tribunal.
Think of a clown horn
Ok, so think of a clown horn, you know that stupid circus sound. Now picture that sound in the back of your mind whenever you read the name ‘Discount Backloading’.
These clowns messed me around for picking up my items from a storage unit in Noosa QLD to deliver down in Ballina NSW.
Sending me confirmation emails on collection dates and to call the delivery guys for the time they are going to arrive, only to be told by said delivery guys they will not be in the area for another week - twice!
This proved to me that Discount Backloading (did you h...
Do not use!!!! Should be a no star option
We had an enamel claw foot bath backloaded.
Worst company ever
they kept bath as hostage to gain more money.
They were clearly told via email it was a first floor pick up of an enamel claw foot bath.
It appears that they then go into their on line dashboard and change details, luckily I have original emails.
The driver claimed he had an apprentice remover who refused to lift bath. An apprentice removallist??? really ???? When I called driver he sounded off his head !! didn't know anything about bath !
They were 10 days overtime with delivery.
Wish I had seen these reviews earlier
They charged us a extra $300 on top of $395 equalled $695 for one back loaded bath
We are currently pursuing this with Fair Trading .
SCAM! paid up front and stuff not even picked up yet!
Paid in full before pick up.
2bedroom flat. Moved from a storage facility in Vic to NSW. Items were picked up more than 3weeks ago and still have not arrived. Have had trouble getting in contact both over the phone and by email. Being left in the dark with a newborn waiting for things to arrive is horrible.
continuously told stuff was on it's way and even given updates as to where it was only to find out it is still sitting in storage! What a SCAM! Over $1500! Taking this further that's for sure.
Removalist does a great job !
My shift from Brisbane to Port Macquarie NSW was a job very well done. I'm happy to recommend Discount Backloading. They flexed their schedule to give me the ideal days and times. They phoned ahead to confirm pick up timing and also phoned to say they're on the way and again when 10 minutes away. Crew were friendly, efficient and handled everything with care; nothing lost or damaged. Happy days.
Terrible experience overalls
Extremely rude behaviour. Things gone missing on delivery. They sent their truck as per their convenience, not based on the time they agreed on before the transfer of money and then called on phone and threatened to pay them for waiting time. Then fight with the neighborhood for blocking the access way. It was horrible.
Warning - Worst move ever
I moved from Adelaide to Brisbane. I had a small load from a 2brm flat. I paid extra for set pick up and delivery dates, and because I moved to a 3 level townhouse with only stair access. the quoting process was great but after that, total lack of service, rude employees, no response to calls or texts, unskilled and unprofessional workers, lots of damage to goods, even goods missing. The guys dropped my fridge and kicked my fridge door shut with their boot. They were late on pick up by 24 hours and then demanded they deliver 4 days earlier than...my quote. They were then 6 hours later than they had told me, mobiles were switched off, and then they told me it would be another $250 to deliver because of the stairs. Moving is stressful enough without this nightmare! I requested a partial refund to which I have had no response. You have been warned!!
Moved from FNQ to Adelaide
Moved from FNQ to Adelaide only took 6 days everything turned up nothing missing or broken only negative is got delivered 10 pm with half hour notice over all good
My grandmother has been left stranded at age 91!
I booked this company to move my 91 year old grandmother from a tiny country town called Tottenham NSW to Brisbane to live with me as she was being forced out of her home by my mother. This company emailed me the day before stating that the truck would arrive as promised on Wednesday 19th September and someone would call to advise the time. They had originally given three days but in the end helped me by agreeing to specifically 19th. My grandmother caught the community car to Dubbo to pay the full bill in advance and I left Brisbane on 20th dr...iving all night til I reached Tottenham. I repeatedly called this company and they did not answer and the calls went to voicemail all day. We had people arranged to help the movers load their truck even! I kept calling and no one got back to me. They then finally told me “if the truck hasn’t come by now it probably isn’t coming and it probably won’t come tomorrow either”. My grandmother is in tears, I’ve literally begged on the phone for someone to please tell me when the truck is coming and I have had absolutely no help. My grandmother is so unwell now and her life’s belongings may end up at the tip because we have to leave if the truck does not arrive tomorrow. This could kill her through a heart attack as she is so upset and humiliated that people have come to help and this company has let us down. I’ve left my babies and business in Brisbane to drive down here to help and we’ve paid the bill in full. It’s heartbreaking that a company like this could harm an elderly woman in this way. Rest assured I am going to make sure they pay!
Booked an interstate house move with this crowd. Paid upfront.
No call or e-mail to confirm time of move as promised the day before.
They were a no show on the day and unconcerned. excuse: "beyond their control"
I will give zero if available.. worst people ever
Very bad service and bad customer centre people ever. never ever use this service just for few dollar difference. You will end up in double cost at the end due their bad service and keeping us weeks waiting after taking our money.
We send them email asking to refund finally as we cancel their service but still no response even after a week. Call centre people say they are not responsible with money as they at only assigning drivers only. Totally disappointed.
Discountbackloading.com.au are the WORST!! Avoid!!!
Booked a move three weeks in advance. On the day of the removals they simply failed to turn up. Impossible to get on the phone. Slow to respond to emails. When I finally got through, the staff were combative with me, telling me that I had to understand it was the logistics industry and things happen. Didn’t want to help and told me just to call the truck driver. Almost as if it’s my fault that they just didn’t turn up and left me in a complete bind.
I had to cancel cleaners and carpet cleaners (at a cost) and pay additional rent. Luckily I found another removalist who were complete superstars, and at least discountbackloading refunded my money.
But you should avoid this company at all cost!!!
Worst Experience of my Life
I would give this company a 0 star rating if I could. I confirmed a date for my move weeks in advance and then the day before my move I get a call from the removalist truck driver to tell me he is coming to pick up my things today - a whole day before it was meant to be picked up.
I hadn’t had much chance to pack as I had been working full time and had put the day before my move to pack everything, so when I got the call I was absolutely panicked and called Discount Backloading to no avail, the truck driver told me there was nothing he could ...
Am an elderly lady, moved from 1 broom unit Adelaide to Brisbane booked more than a month in advance payed before pickup date. They were supposed to call day before pickup no call, called them and the office is not opened over weekend called Monday (pickup day) they said the truck had broken down and they didn't have the right phone number (number in all email and confirmation was the right) then was told they would call back shortly to let me know when they would come but no one called me back i called number of times on Monday. Tuesday mornin...g still no one had called me to tell me anything i rang back again i was assured they would be there that afternoon to pick up no one came or called, i had my flights booked for Wed lunch time and they knew this. Called Wed morning was told they were dealing with it and would call me soon it was defiantly going to be picked up before my flight they would call soon with a time 12:30 they had still not called me or picked up my things, in this whole time no one ever returned my calls or called me to let me know anything. I canceled and had to pay twice the price with a different company who were great by the way. Getting them to refund my money was also as stressful as the rest sent the email to cancel then had to call to make sure they received it they had but they could not tell me anything more they would call me back and again no calls came. I was advised by consumer affairs to email the owner after the money had not been refunded and they could not tell me when it would be, finaly i got somewhere and received an email from him and he refunded my money. At 73 i am so disgusted that people can treat their customer's in this way, the stress caused me to have chest pains and cost me more money i didn't have to spend as a pensioner. It doesn't take much to return calls you say you will make to keep people informed about what is going on.
Terrible customer service. Don't move with this company.
I had some boxes and things shipped up from Melbourne and when it arrived a suitcase was missing. I was given the phone number of the removalist who said he would call me back but never did. I left several messages but did not hear anything. The man was clearly dodging my calls. I called the office nearly every day for a week, and every time i was told I would be called back later that day, but no one ever called. It has been two weeks since my belongings were (not) delivered, and still,...
Not a removalist - a broker - unreliable
I booked my move a month in advance with Discount Backloading. The name 'Discount Backloading' should have put me off. The day before the move I was told by a company contracted by Discount Backloading that their over-sized trucks had been delayed by bad weather and that they would come a day later, on the Saturday - when I was already supposed to be out of my building. Then they tell me this: they would never be able to drop my stuff off in the street where my stuff needed to go because the street is too narrow. All this the day before the mov...e was to have happened. I am now hunting around for another removalist, a day before I need to get stuff out of my rented house, facing at paying about 4 times what I should be paying. And here's hoping I'll get my money back from them. Thanks DiscountBackloading, not.
Easiest way to move!!
Used these guys a few weeks ago to move myself from Brisbane to Melbourne.
When I was quoting I kept changing my list, and every time the staff in the office were more than happy to give me a new price.
Eventually I ended up figuring out what I actually wanted to send, well it was more what the wife wanted to keep to be honest! So happy these guys were so friendly and willing to help me make all the changes to the list.
The guys gave me a call the day prior to arrange a time for our selected date, they arrived exactly when they said they...would be turning up. Took about 4 hours to load our 4 bedroom home, which I didn't think was too bad considering how well they were loading everything into the truck, they handled everything so well, couldn't have asked for more careful guys on the day. We decided to drive ourselves down to Melbourne as we thought it'd be easier with the pets and kids etc.
Questions & Answers
Where's my refund and apology . 7 weeks of stress not helped by call saying someone had tried to kill themselves over the ongoing delays.
Where's my refund
Someone needs to do something about this company! Accurent affair should get onto them, they are a complete scam!
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