126 reviews
Decent prices, but they don’t deliver on what they promise. I selected express shipping at checkout, assuming it would arrive sooner than standard shipping, but my order didn’t arrive until a week after it was shipped via standard mail. Don’t offer express shipping if you can’t meet the delivery timeframe.
Reviews with attachments
By ordering online, I normally don’t expect much of customer service. However, the pharmacist, Shadi, was extremely helpful. Not only helping me to expedite my prescription sent, but also double checked my correct dosage. (And, he was right, I did ordered the wrong one online) Luckily, he got me the right one. I’ll continue ordering from him and highly recommend this online shop.
I was worried about ordering from this company after reading bad reviews so I emailed them to see if they would respond. I got an immediate reply to my query and was assured they were “legit” and they kept me informed all the way throughout my order and despatch of my goods. They were far cheaper than any other chemist and I am delighted to say,… Read more
my goods arrived today. My whole experience with this company has been fantastic so thank you Discount Chemist.
I believe they do provide excellent discounted products which other chemists wouldn’t price match. Some of them say it is less than our costs price . I recently purchased Amorolfine Nail Lacquer 5ml at $26.41 ; unbelievable price that Is almost half the original price . I would recommend them as alternatives to big pharmacists warehouses etc .
Ordered paid on 1/12/25 received on 5/12/25. No contact details provided but happy with my order. Was a bit concerned after read the negative feedbacks but I’m very happy with my order. Lucky i guess Cans a bit dented but with the price i got it for. I can’t complain
I've actually had a really good experience with this company. I ordered some sustagen which was on a good sale and it arrived in a reasonable time in perfect condition. I did send one query about whether my other had been dispatched and received a prompt reply
Although my order was, handled and delivered promptly l feel this needs, a mention and low star rating. I had checked the Discount Chemist website for Avène Cicalfate + 100g and 40g was all that came up. I then finalised my order of other products with them and googled the Avène product to, purchase it elsewhere. I was stunned to see, it came… Read more
up on their website, so l clicked on and yes it was there. I called approx 3 times and left messages as l, did not want an, extra postage fee to order. No answers and no response to messages, left within half an, hour of finalising the initial order. I then emailed them in real time and that was replied, to hours later, with sorry too late, to change the order. I emailed back to say, l had made many attempts, to contact them almost, immediately after the initial order. I was then emailed back, advising that the company, works in real time, and was unable to help, so please re-order if, the product is required. $20.00 postage is expensive, for just 2 tubes of ointment. My advice is, if someone from Victoria, is a loyal customer and the mistake is on your, own Website then own it. 40g Avène tube only came up, on your own website even though l entered 100g, so l assumed it was, not available. At the very least, answer the phone or respond to emails in reasonable and also real time. I am certain you, could have added, the Avène products to the order, even if you had, to cancel and refund the, original order for me to, re-order with the, extra Avène products. The Avène creme is required, after a serious skin, cancer operation This is absolutely unreasonable, that you chose this option, over customer service. Maybe $20.00 extra postage meant more.
Bought 4 tins of baby formula. 1 of them came damaged because they were too lazy to pack it correctly. When I questioned about it, they said its not their fault and its cosmetic damage. Mind you the tin is half squashed in. Would never recommend this company to anyone, imagine paying for something and it comes half squashed. Will just pay the extra and get it from supermarket next time. Utterly diabolical behaviour Show details
Ship damage tin formulas and wante to keep it. Wonder why they sell cheaper. Beware.
Dont buy probiotics from Discount Chemist This company doesn't properly care for delivering probiotics and getting a refund is a total headache. They send super polite emails but try to get out of taking any responsibility for safely delivering what you purchase. Bought probiotics from their online store, and they posted them without any heat… Read more
protection packaging in summer heats (other companies provide this for the simple reason that it is needed). Mine were delivered to a postage collection locker in full sun. I collected them as soon as I finished work that same day and they were hot to touch. When I emailed the company to let them know what had happened, that the product was now unusable, and to request a refund, they tried to claim they have no responsibility for their delivery temperatures because the item is "shelf stable". A shelf isnt 40°... and shelf stable probiotics are still destroyed if they are exposed to high heats.
Had to exchange way too many emails before they finally agreed to a refund, and they are still claiming I have to pay the $15 postage return cost.... for their bad delivery processes.
Really frustrating waste of time and money. Steer clear of these guys!
Advertised and sold 50grm tube and send 20 gram and when I complained they said it's the website's fault and I have to pay extra for 50 grm tubes
This situation has been ongoing for more than a month (26 December → 4 February). I placed an online order with Discount Chemist on 26 Dec 2025 (AUD 166). The pharmacy delivered completely incorrect medical items. I spent about a week emailing their support trying to resolve the issue. Nothing was fixed and they did not send a return label during… Read more
this time. Because the issue was not progressing, we opened a PayPal dispute. Only after the dispute was opened did the pharmacy finally send a prepaid return label. At that point, because the medication was urgent and the delay had already become excessive, we agreed with the pharmacy that: • we would place a new order and pay again (AUD 191) to receive the medication urgently • they would refund the original order once the returned parcel was received The second order arrived quickly. We returned the incorrect first order and tracking confirms the pharmacy received the parcel. Instead of issuing the promised refund, the pharmacy uploaded an OLD tracking number from a previous shipment (delivered on 5 January) to PayPal and used it to close the dispute in their favour. As of today, the refund has not been issued and we are still trying to resolve this. Final result: • AUD 166 lost for returned goods • AUD 191 paid again to receive the correct medication • Over a month of emails and unresolved communication Their prices may look attractive, but the post-purchase experience and risk are absolutely not worth it.
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It took over 3 weeks to deliver a much-needed medical product for my daughter who has a terminal illness. No updates given. Eventually, replied to my emails over 2 weeks after they had taken the money. When the product arrived, the box was broken. I was forced to order the same product from another business, it arrived in 5 days, only because of the weekend it took longer to arrive.
Latest follow-ups
I ordered some product on Wednesday night and received it on Friday. The product is always a good price and well packed. The webpage is easy to navigate and easy to order from. The product which I ordered comes in various sizes and types. And Discount Chemist has all of these available at good prices.
Follow-up · I order online, so I rarely have any interaction with customer service. When they switched carriers though, my first delivery was delayed. I emailed and the parcel arrived 2 days later. The product I use was recommended by the hospital years ago. It works better than any other I tried previously, so I won’t use anything else now. I have never had cause to return a product to this supplier.
Was curious to order first time from this online retailer because there are not many good reviews. But I found the order was delivered before promised date and prices are great. Show reply
Follow-up · Ordered once more and received items within two days. Prices are very competitive.
Extremely poor customer service I purchased Bunjie Probiotics Baby Wipes in bulk, and about half of them had a strong chlorine-like smell. After doing a quick Google search, I found that a batch from the company had previously been reported as… Read more
defective and caused issues for some babies.
When I raised this with customer service, I was told they were “waiting to hear back from the company.” This process dragged on for over four months with no real resolution.
Recently, they responded by offering only a 10% discount on my next order, stating they had no record of issues reported and would not provide a partial refund.
In short, I was strung along for four months, only to have my request denied.
I would not recommend doing business with this company. Even if the price seems good, don’t expect support if you run into any issues.
Follow-up · No return was offered. The delay was them wasting time and pretending to contact the manufacturer when they never did. The other half of the order was fine.
Positive reviews
I literally had my item delivered within 24 hours from placing my order from Sydney to Hobart, Tasmania!! The service was second to none, I had a response to advise of my order not being available for free delivery within the first half hour of business operating hours, due to being outside of the Sydney area which is fair then within the hour… Read more
my package was on its way!
The product I ordered had to be refrigerated, and it had turned up with multiple ice packs - that were still ICED!!!
Even though I was out of pocket $15, I was able to pay in 4 and would easily order from these guys again if I am short one week for my order!
Thanks team, you guys are absolute legends and I will recommend you to everyone I know!!
Placed an online order Thursday afternoon with a note to the pharmacist. He responded first thing on Friday morning and had my prescription items cold shipped to me by lunch time the same day. Truly spectacular service from Shadi - it's rare to be accommodated so personally AND consistently these days. Highly recommend Discount Chemist for unbeatable pricing and service.
Ordered Thursday PM received first thing Monday AM using regular delivery option (not express). Australia Post delivery guy wanted a signature. All ordered items were sent and as described. Items were in a cardboard box with bubble wrap and air cushions. Expiry dates for most items about 1-2 years away. I usually do one large order a year to… Read more
get the bulk of our chemist needs. I compared prices before purchase with other places both online and bricks and mortar and they came out to the cheapest option for what we needed by a long shot. The savings more than covered the regular postage fee. Would definitely use again.
Negative reviews
After multiple emails and repeated follow-ups, they eventually issued only a partial refund. They refunded the $14.88 cost of the incorrectly supplied item but refused to refund the $11.88 delivery fee, meaning I am still financially out of pocket because of their mistake. I paid for delivery expecting to receive the product I actually ordered.… Read more
Instead, they sent the wrong size, which is completely unusable for my child, and I am still expected to absorb the delivery cost. To make matters worse, they then told me that because I had opened the product to try it on my child, it was no longer resalable and that I could simply discard it. How exactly was I supposed to discover that they had sent the wrong size without opening and trying the product? The error was entirely theirs, yet the inconvenience, repeated follow-ups and part of the financial cost have been left with the customer. A refund of the item itself does not make this good customer service. Extremely disappointing handling of a very simple issue. Based on this experience, I would not purchase from Discount Chemist again.
Prescription medication of $500 did not arrive and pharmacy are unwilling to assist. Do not purchase from this chemist as they do not follow NSW legislation requirements or ACCC guidelines. Consumer beware. Show details
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Ordered a month ago and still haven’t received my products. They don’t even email you to say “hey sorry about the delay we’re looking into it”. The person I spoke to has zero customer service skills. All he says is “I raised a ticket with AP. Yet they still expect me to chase Australia Post. After getting AP to look into it they advised the… Read more
package was lost and also advised Discount Chemist hadn’t raised a ticket. Therefore they lied. I requested for a replacement product and instead of listening to my request they went and issued a refund without even speaking to me. When asked why he made up a story that he issued the refund before reading my email. Another lie. No one rings you back. He claims all managers are in meetings. Yet they never ring back. More lies. DO NOT BUY FROM THIS COMPANY.
Recent reviews
I have just used Discount Chemist to order a number of pharmacy products and a prescription. I have found them to be very responsive and the pharmacist, Shadi, very helpful with my order. The prices are the best I have seen. Very happy with the service provided and look forward to receiving my order. Thank you, Kind regards.
Fantastic service and the best price. It was so easy to order and it was dispatched right away. Got it in 3 days. Will definitely order with Discount Chemist again!
Amazing service and great prices! I was really happy with my order. The product was cheaper than other places I checked, and the whole experience was smooth and easy. I’ll definitely order from them again. Highly recommended!
Easy to find the product online and it was the lowest price, delivery was also quick. Accommodated my last minute request to update the delivery to a safe place.
Amazing service every time. Super quick, reliable delivery and genuinely helpful people. A special shout-out to Shadi, who is always so friendly, responsive and goes out of his way to help. He makes the whole process incredibly easy. Highly recommend Discount Chemist.
After reading some of the bad reviews, I was a little hesitant to order from Discount Chemist Online. However, their prices were so good that I decided to give them a try. My order was shipped very quickly and arrived without any issues. Their prices are much cheaper than other places, so I would definitely order from them again!
Excellent service and incredibly fast delivery! I received free same-day express delivery, which was a fantastic surprise. Prices were significantly cheaper than the big chain chemists that claim to price match. I’ll definitely be buying my prescriptions from Discount Chemist from now on. Highly recommend! Show details