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Discover Energy

Discover Energy

1.4 from 10 reviews · View Statistics
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Reviews

1.4
10 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(9)
  • Transparency
    2.1 (8)
  • Customer Service
    2.8 (8)
  • Rates and Fees
    1.6 (8)
Previous
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Jason O.
Jason O.Southwest, VIC
  • 2 reviews
  • 1 like

With DE for 1 billing cycle, with gas pricing to substantially increase from 01/07/2022

published

While the onboarding and service have been seamless, unfortunately, I have switched out of DE due to their pending 'substantial' increase in gas pricing that will take effect from 01/07/2022.

"We are writing to inform you that due to unprecedented changes in the energy wholesale market our planned annual rate change scheduled for 1 July 2022 will see SUBSTANTIAL INCREASES in the costs for your electricity and gas supply."

"As a holder of a market retail offer with us, we understand that this price change may come as an unwelcomed surprise so we encourage you to investigate available market offers by visiting www.energymadeeasy.com.au to see the full range of options on offer in the market."

Transparency
5/5
Customer Service
5/5
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OB1johnOB
OB1johnOBSouthern and Hills, SA
  • 8 reviews
  • 8 likes

Dont bother, they increase prices by absurd amounts eg 122% over 9 months

published

Signed up an initally the prices were great.
Then a few months later they updated my prices - they were still reasonable so stayed with them.
Then they reduced the solar feed in but again they still seemed reasonable.
Then this week, 9 months into the plan they updated their prices again.
Over 9 months they have increased prices by 122% and the supply charge by 54%.
That is over 9 months.
You are reading that right, not 22% it is 122% increase in 9 months!

Transparency
1/5
Customer Service
1/5
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Mixygma
MixygmaSydney, NSW

Doubling of rates

published

After sign up changed from competitive rates to
Peak 65 cents, Shoulder 34 cents and
Off Peak 28 cents. All more than double. Daily charge $1.1. Completely unethical company, they will jack up rates astronomically out of alignment with their advertised rates

Transparency
1/5
Rates and Fees
1/5
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Not recommend

published

Price rise double in 2 weeks after I signed with discover energy, no lock in contract at all and refused one of my transaction, confusing with this company. Very disappointed.

Transparency
1/5
Customer Service
5/5
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Munishwar B.
Munishwar B.
  • 2 reviews
  • 2 likes

Closed our application on day of moving in

published

Came across this service provider on Vic Energy compare website. 3 days after signup, on the day of moving in, they closed our application saying they cant offer their own advertised rates which were on our application.

Customer Service
1/5
Incentivised Review No
ServicesGas
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Nicky M
Nicky MSouth East Queensland, QLD
  • 6 reviews
  • 2 likes

Avoid at all costs

published

Within 2 weeks of signing up I received a Energy Rate Change notice that dropped my feed in by 6 cents. If you leave anything but a glowing review on Facebook, it simply disappears.

Transparency
1/5
Customer Service
1/5
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Sally
SallySouth East Queensland, QLD
  • 2 reviews
  • 2 likes
  • Verified

Cant register my VPP because they have cut off that option.

published

I invested $16000 in solar panels and inverter and battery (sungrow) and was told by discover energy I could earn 45c/kwh. They reneged on their offer and to make it worse...don't seem to have that program any more. I can't sign up my plant. No other power company will accept Sungrow products. I cannot now do energy trading. Sungrow says they will be reintroducing the energy trading program but I suspect there will be very low incentives to join as they are lowering all their offers.

Transparency
1/5
Customer Service
1/5
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Extremely Happy!!

published

I am so appreciative of Sunil Belani being so patient with me to explain how changing to Discover Energy would be worth our while. DE now provide our electricity, gas and solar buy-back and upon receiving my first bill, well my title says it all! Thanks again Sunil

Transparency
5/5
Customer Service
5/5
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David Malpas
David Malpas
  • 4 reviews
  • Verified

Not what I signed up for.

published

I signed for Solar Credit of 16.5c per kw. But the bill showed 16.5 for 88kw, then 10c for the next 88kw, then nothing for the last 800kw. Maximum credit of $23. I paid $6,500 for a system that gives them free energy to resell. I have been living in the US the past 20 years and I am appalled at what has happened to the SA power system.

Transparency
2/5
Customer Service
3/5
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Black Dog
Black Dog
  • 12 reviews
  • 4 likes

Read the small print

published

Headline grabbing 16 cent FiT. But only for the first 10Kwh. Yes, that's right a lousy $16.00. The remaining 200+Kwh are at $0.00. I used to pay the Gas bill with the credit I got with my previous energy providers.

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Details

CategoryEnergy Providers
Services ProvidedElectricity and Gas
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