Kleenheat

Accidentally overpaid a bill. Process to get a refund was easy and painless. Much appreciated.
To avoid having to bulk pay a bill or manually pay in installments, Kleenheat could implement a weekly direct debit function, like Synergy, to allow customers to pay into their account in smaller amounts to make it easier when the bill is due.

Kleenheat offered a discount to WA residents and so I took up the offer to my amazement what a good offer it was and still is. Have gas to my stove hob, Always hot gas water cylinder as well as natural gas In the lounge for heating. They quite reliable and good value for money pricing. There process for signing up is quite quick and efficient and the direct debit even scores you another discount. Friendly and well versed agents on the phone who guides through the whole process. Thanks Team Kleenheat for your wonderful service. Highly recommended.

Bonnie via chat was very prompt and friendly, thank you for fixing up my error of paying a bill to the wrong account which was for my previous address, cheers

I used Kleenheat Chat service regarding some account queries. Bonnie my operator was very easy to communicate with. She was knowledgeable and gave me practical advice and answers. Great experience...

Recently a debt collector sent a message that we owed Kleenheat yearly LPG bottles rental amount of $106. We never receive any tax invoice outstanding payment to Kleenheat or reminders via email. But instead a debt collector text message. Nasty!!!

Their customer service department advised that they have sent 5 email reminders and accused us that we have ignored the payment. What happened to customer service? Are they non-existent?

Time to let go of Kleenheat.

I contacted Kleenheat today regarding my account and I decided to use the chat option. I was greeted by an awesome assistant who understood and assisted me promptly and professionally.

Natural gas
Over 5 years with them and kleenheat doesn’t even care abut customer
They are horribley bad with customer service
I moved to other service provider so Kleenheat made me to pay twice

I always tend to use the online chat service mostly for convenience and have never had to wait more than a minute ... that being said, I do feel the pleasant, respectful and knowledgeable assistance I receive is worth the time.
Thanks team, keep up the superb service.

I was originally with Alinta gas but changed to Kleenheat about 4 years ago with a discounted offer. Probably the worst decision I made.

I owed $370 on a gas bill and rang them up to explain I needed to set up small payments per week as I couldn’t afford to pay the whole thing as work had gone quiet and my income was going to be reduced for a few months. This was the first time I had ever not been able to pay a bill with Kleenheat.

The lady on the phone basically said either I pay the total amount or I risk my gas getting cut. I explained the situation but she really wasn’t interested. So I asked to be put through to a manager to explain I needed more time and was happy to pay $30 a week until work picked up and again they weren’t interested. I said this is the first time I won’t be able to pay a bill and said look I’ve kids and I need my gas, I just need some more time....basically not her problem. So I continued to put $20 or $30 a week on the bill until I came home one day and there was a clamp on the gas lever.....for a $350 bill and I was paying weekly small payments.

So cut a long story short yes I hadn’t paid my bill on time but you need to work with people when their financial situations change. 4 years of paying my bills and I couldn’t pay one bill on time and a few weeks later my gas is cut. So a warning to anyone thinking of going with Kleenheat make sure your financial situation doesn’t change or they have ruthless business practices. As soon as I can afford to I’m heading back to Alinta. I would rather pay a bit more a month and know if there is ever an issue they are friendly and helpful.

I used the live chat to question an email sent to me about my gas account. Lucky for me I had a great customer support person assist me. Thanks Bonnie for your efficient service !

for the second day in a row i have had dealings with Bonnie on the live chat, and each time has been the easiest thing! Thank you for your help in solving my queries so easily.

Tried the online chat for the first time as a new customer and staff were extremely helpful. Answered all my questions and walked me through it all the steps. Thank you

Moving house is a challenge at the best of times and making sure services are on is vital. Bonnie was fantastic and made this part of it very easy. Thanks Bonnie

I tried the online chat support for the first time. staff was sooo lovely, friendly, prompt and very helpful with needed information. Truly convenient and they’re kindness made my day :)))

Have been a customer for over 6 years and had LPG gas supplied by Kleenheat. My invoices paid on time, last year I received an email and sms from a debt collector saying my yearly hire hadn’t been paid. I called Kleenheat the next day and asked why I wasn’t notified as I would have paid over the phone. Kleenheat couldn’t answer my question and as a family with no bad credit ratings and Dual income I cannot understand why Kleenheat notifies a debt collector to collect my yearly hire.
I changed suppliers and would not recommend Kleenheat to anyone. Their communication is below what is expected and unfortunately I won’t be coming back.

I contacted Kleenheat today and was given a fantastic discount on my gas the beats all the other gas companies in WA. Bonnie is very fast and helped me to secure an excellent discount. Now I can put my heater on more for our cats and our family. Bonnie is the best at securing you a great offer on your gas in WA. Thank you very much for your excellent service Bonnie.

Put a chat request in and got Bonnie. Told her what has been happening and asked what can be done with my account issue. She went beyond all bounds to help me. My experience today was awesome and I can highly recommend Kleenheat for being both efficient and caring company and also Bonnie for being an angel.

I had a gas service from Kleenheat for over a year. The set up process was simple. Never had any issue with supply. Couldn't fault them, their rates were competitive, their service regarding my account was spot on and they were constantly helpful with any issues. Would recommend.

My enquiry on the new RAC member discount offered, was answered by Bonnie in a prompt and efficient manner, with clear and concise explanations. The extra discount on our Kleenheat Gas charges will be appreciated - many thanks.

Rang to ask for a greater discount to match another provider. Kleenheat agreed to match it and its better unit user charge anyway. the chat online function is ideal if you're based at a computer at work and the staff member was very good. kept me informed when things were on hold - they need time to look at accounts behind the scene etc.