Kleenheat

Chatted with Bonnie today to see when we could start using our gas service, turns out I'm an idiot and it was already working - Bonnie was nice enough to not even take the mickey out of me too much

Had an issue on my account where I could not change the billing address online. Used live chat, but she was unable to help me as it was a business account so I will have to call to speak to someone to try and sort it out. Would be nice if thee people on live chat could help with more things, it didn't seem like too difficult a task to fix.

Great online service received from Bonnie
asked to change monthly payment amount, she assisted me quickly and got it done
since moving to Kleenheat i have always received great service and at a great rate.

i was able to get my query resolved in a professional, friendly and timely manner. Rachel from chat support was helpful and efficient. Great Service and Great Company. Would Recommend to others.

I had a few questions about my switchover to Kleenheat, Bonnie, the agent I conversed with was very friendly and helpful, and was able to answer all my questions quickly. If the rest of my transition, and time with Kleenheat is as easy and good as this was, I'll be a very happy customer who was glad to make the switch :)

Have just spoken with Rachel on online chat and can't believe how easy that was. Very helpful and was able to authorise me to turn on our gas at our new rental straight away! Thanks heaps Kleenheat!

Very satisfied with help provided on on-line chat. Service was quick and issue was resolved. Bonnie very polite and helpful and would be happy to use service in the future

just chatted on line to kleenheat with a view to update offer of gas charges due to opposition contact. Kleenheat more that matched the opposition, so I am veyy happy with that.

I had an account query and used the Chat tool. Not too familiar with this tool, but Rachel was very helpful and followed up my query and updated my account. Rachel provided me with some information about payment options to ensure that I can manage my budget. Thank you Rachel and thank you Kleenheat, excellent customer service.

Very happy with Kleenheat wouldn't change to anyone else Staff always friendly and helpful when ever I have contacted them with a problem. Since changing to them a while back I have saved a fair bit with my account very happy customer

Excellent speedy and friendly assistance. I contacted using the on line Chat system. Although it was a little tricky to master using ‘on line’ the help we received from customer service was first class. Prompt, friendly & professional. Thanks!

I had a question regarding another plan that could save me money. Was able to get all my questions answers quickly and informatively! Very happy with the service. The chat function is great when you don't have the time for a phone call.

My account was overpaid and Kleenheat kindly assisted with a change to my payment plan to ensure it didn't happen again. Being a long time customer Rachel listened to my requests and followed through with a solution. Thanks!

Swapped from Alinta to Kleanheat - mainly for the flybuys points bonus (10,000) but they don't inform you that it takes a few months before the points hit your account. Costs a little less than Alinta (I had no issues with them) so all in all, it's ok. Get additional points (1 point per dollar), so a little bonus each month. Chat was slow to get response at first, but good after that. Chat person was quick and friendly. Happy with the response and advice.

I don’t recommend kleenheat . I was with clean heat for last 4 years . Price is high compare to another local suppers that’s a reason I canceled kleenheat (45KG LPG cylinder)service.
I got an invoice from kleenheat for cylinder rent I contacted them through chat . Rep clearly mentioned on chat that don’t worry about this invoice once cylinder pick up from my place automatically cancel this invoice . (cylinders were picked on last month) But now I frequently getting message from one of debt collecting agency for this amount . I already send copy of chat transcription but they still send messages to my phone and email . I am waiting for their further step then may need to approach legal advice.

Being with them for many years. Very Happy with the service and very friendly Rachel that are very Helpful.Was to the point on helping out with the enquire and very fast in doing so.

I have been with Kleenheat for several years now. Their system of Direct Debit is fantastic for budgeting. It is always good to have a little credit coming into winter.

Used the on-line chat to as for payment extension. Conversed with Rachel who was very accommodating and helpful. Was able to sort the extension out without any issues. Have used this system before re: payment extensions and it is always a fantastic service. Using the on-line chat is so much better than having to call on the phone. One happy customer. Thanks, Kleenheat :-)

I had the best experience with a person named Bonnie she was so helpful made it easier for me as I am on sick leave and it was done in no time at all thank you so much

Always easy to deal with, customer service is fantastic both over the phone and live chat. Always able to help with my enquiry and assist in anyway they can. Love kleenheat!