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Kleenheat
4.5 from 65 reviews

Reviews

Review distribution

5 star
52
4 star
4
3 star
2
2 star
1
1 star
6

Makayla

MakaylaPerth, WA

Amazing and so helpful!

published

I talked to a lovely lady named Bonnie and she was absolutely amazing! She was able to help me with all my enquires and sort everything out for me. Great and helpful service.

Customer Service
ServicesGas
1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for the lovely feedback Makayla! So happy we could provide great service, this is what we aim for :).


Bessie Thum

Bessie Thum

  • 2 reviews

Payments

published

Everything else I pay by direct debit is invoiced then payment acknowledged. No regular invoice, no acknowledgement of payment. I wonder if it is ethical? I'm wondering if I should get my gas from someone else.

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1 comment
Kleenheat
Bonnie L.Kleenheat

Savings all year round..

published

Since joining Kleenheat gas over 4 years ago we have had nothing but excellent customer service plus our gas bills have reduced significantly which is always a bonus. We like Kleenheat so much we have recommended their services to family members.

Customer Service
Rates and Fees
ServicesGas
1 comment
Kleenheat
Bonnie L.Kleenheat

We're so happy to hear this Kerrie and thank you for recommending us to your family members! We appreciate it and love that we've provided excellent service :).

The reviewer stated that an incentive was offered for this review

Tash

TashPerth, WA

  • 2 reviews
  • 3 likes

Competitive prices

published

I never have any dramas with my service. Prices are more competitive, direct debits make it easy and you get flybuys points on top of that! The whole process was pretty simple

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1 comment
Kleenheat
Bonnie L.Kleenheat

Wonderful to hear, Tash! We're glad the process was simple and that you haven't experienced any dramas :).


Sukhdeep

SukhdeepPerth, WA

Online Chat Service was very easy and convenient To solve Issues.

published

Lauren was friendly and professional, a great representative for Kleenheat and had my Gas Account link issue & sort out today via online chat. Kleenheat have always provided fantastic service and I highly recommend them.

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1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for the great feedback Sukhdeep! We're so happy that we have been able to help and provide fantastic service! That's what it's all about :).


Lana

LanaPerth, WA

Service is Swift and fantastic

published

Gas Service, was connected fast and customer service is and has been excellent. Would highly recommend Kleenheat to anyone looking for a great service. Five star service with no complications.

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1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for the 5 stars and the amazing words Lana! We appreciate you sharing your experience with us and that we can offer such great service :).


I’ve found the prices and customer service really good! You can add your flybuys and RAC number to get discounts too

published

I had Gas installed at my home while I was building.
Don’t know because how long it took because I got it done while I built.
It’s Never dropped out as far as I know.

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1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Daniel, thanks for sharing your positive comments. We appreciate the feedback :D.


Kim

KimPerth, WA

Amazing customer service

published

Bonnie was friendly and professional, a great representative for Kleenheat and had my overdue payment issue (and possible disconnection) resolved with no hassle at all today via online chat. Kleenheat have always provided fantastic service and I highly recommend them.

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1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for the wonderful feedback Kim! This is what we love to hear :). We're so glad you had such a positive experience and that we were able to help.

Prompt and Professional Service

published

Dealt with Bonnie today (via online chat) and had my overdue payment issue (and possible disconnection) resolved in less than 2 minutes. Bonnie was not only very professional, but also a friendly customer service representative to deal with too! Never have a problem with Kleenheat and am always happy with their service. Keep it up guys!!

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2 comments
Kleenheat
Bonnie L.Kleenheat

We're always striving for great service, Gaz and this experience is what we love to hear! We are so very glad that we have been able to resolve this for you and so quickly! Thanks for sharing your experience with us.

Gaz
Gaz

Hey no problem!! People are always quick to whinge, but slow to say "thanks". Genuinely appreciate your assistance today Bonnie - all the best!

Meg

MegPerth, WA

Excellent Service

published

Chat Line with Lauren today. Needed info re Kleenheat assistance. Lauren was very helpful and caring. She was able to make an adjustment to assist me. Thank you so much.

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1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Meg, thanks for the great feedback! That's what we love to hear :) and appreciate you sharing such a great experience with us.


Kevin

KevinPerth, WA

Good company and willing to help you out

published

Helped with late payments and weren't judgemental on my circumstances . Very helpful and provided the necessary assistance that I required to keep the gas flowing to provide for the household :)

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1 comment
Kleenheat
Bonnie L.Kleenheat

Thank you for sharing your experience with us Kevin, so glad we could help! We're always happy to help in anyway we can and are very happy that you found us to be helpful :).


Alex L

Alex LPerth, WA

  • Verified customer

Excellent support

published

Excellent support through the chat, professional attitude and fast answer to my query. Congrats.
I simply asked to add my partner on the invoice which they cannot do but they sent me a document stating that we are both on the contract for the premise. That helps me a lot.

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1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Alex, thank you for sharing your experience with us, we are always so glad to be able to help our customers!


Rhys H.

Rhys H.South West, WA

BONNIE, Your Awesome

published

Bonnie was amazing, i just wanted to check the status of my account and she was even able to save me money. Now that's what i want.

Bonnie, your amazing. Stay awesome.

Rhys

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2 comments
Kleenheat
Bonnie L.Kleenheat

Amazing feedback, Rhys! Thanks for taking the time to share this with us, we love it when we can help save our customers money :).

Rhys H.
Rhys H.

Keep being awesome bonnie.


Khody

KhodySouth West, WA

Great Service

published

Needed a letter for Immigration purposes, and as I am new customer, and have to wait 3 months for a bill. Bonnie was helpful in providing a letter to Confirm me as an account holder with my address on it. A relief.

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1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks so much for your feedback, Khody! We are so happy we could help with this, we're always happy to help if you need anything :).

Momo

MomoPeel, WA

Excellent customer service

published

Talked to Bonnie online.
She was so helpful, she helped me with my billing enquires and went, in my opinion above for me. I would defiantly recommend Kleenheat as a supplier.

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1 comment
Kleenheat
Bonnie L.Kleenheat

We are so happy we have been able to help, Momo! We definitely love to hear we have gone above for you, this is definitely what we aim for :).

jamie

jamiePerth, WA

quick and easy

published

I had an issue with some accounts and Lauren was able to quickly find the problems and fix them for me.
Great work, very easy to resolve an issue straight away

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1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Jamie, sorry to hear you experienced some issues but we are so glad to hear we could help resolve it! If we can ever help please feel free to get in touch.


Great Service

published

Thank you Bonnie for quick service. I am with Kleenheat for more than 3 years .gr8 service. Today I ask them to give more discount as a loyal customer and without wasting my time offered me best discount.

ServicesGas
1 comment
Kleenheat
Bonnie L.Kleenheat

Thank you, Heman, for your wonderful feedback! We love to hear that you are happy to continue to stick with us :). If we can ever help, please get in touch.


MummyMel6

MummyMel6

  • 3 reviews
  • 2 likes

Easy to deal with.

published

Really happy with Kleenheat. I think we get a reasonable deal. Customer Service is always A1. And I don't have any idea why we have to have minimum of 30 words for this review!

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1 comment
Kleenheat
Bonnie L.Kleenheat

Thank you so much MummyMel6 for your great feedback. We especially love that you are really happy with Kleenheat- this is what we strive for :).


Jamie M.

Jamie M.Perth, WA

A perfect example of customer service

published

The representative who helped me on the chat function, "Bonnie" was super nice, super, SUPER helpful AND I got the solution I needed. All in next to no time as well. Simply splendid example of customer service. Something the other service providers could learn from.

Thanks again Bonnie, and to Kleenheat for hiring the RIGHT people for the job! Keep up the great service!!!

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Customer Service
ServicesGas
1 comment
Kleenheat
Bonnie L.Kleenheat

Wow, Jamie! Thank you for such incredible feedback :D. We are beyond ecstatic that we have been able to deliver such an amazing customer service experience, this is 100% what we aim for!


Great Customer Service

published

Great customer service, all my questions were answered. I spoke to Bonnie online and she was very patient and helpful with my queries. Would recommend to anyone needing a gas provider!

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1 comment
Kleenheat
Bonnie L.Kleenheat

Hey Natasha! Thanks so much for the wonderful comments :). We are so glad we have been so helpful, this is amazing and definitely what we love to hear!


Page 1 of 4

Questions & Answers

Jack L.

Jack L.asked

Have you supply gas for NSW 2007,ULTIMO?

1 answer
Kleenheat
Bonnie L.Kleenheat

Hi Jack! Thanks for reaching out. We currently only supply natural gas to WA, and LPG cylinders to WA and NT.


Gayle Elgin

Gayle Elginasked

Hello, I was just looking at the remarks that people have put on the Origin page which looks to be very very negative and so then I looked at your reviews from customers, exactly the opposite which is lovely. We have been with alinta energy forever, so I thought maybe its time to compare with what you supply to customers. I have an account in front of me so I will just put in the information that is on that account.

Daily Supply Charge. 21.29 cents per day for 92 days
Account Service Fee 6.92 cents per day for 92 days
Residential Gas Usage. First 5.98 Units per day @ 14.70 cents per unit for 92 Days
Fair Go Discount 30%

Have a look what do you think.
thank you Gayle Elgin

1 answer
Kleenheat
Bonnie L.Kleenheat

Thanks for your message, Gayle! Please feel free to reach out to our team here and we'll be happy to help: www.kleenheat.com.au. Alternatively, you can also give us a call on 13 21 80 and we'd be more than happy to help compare for you!


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Details

CategoryEnergy Providers
Contact Number 13 21 80
24-Hour Phone Contact No
Online Live Chat No
Services ProvidedGas

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