Kleenheat

Kleenheat

4.8

414 reviews · Statistics

PositivevsNegative
94% · 39119 · 5%
Transparency
4.7 (324)
Customer Service
4.8 (354)
Rates and Fees
4.6 (304)
Reliable residential gas service
Outstanding customer service
Affordable rates
Trustworthy local company operating for 60 years
Only services Western Australia and the Northern Territory
See the Best Energy Providers in 2023 as rated by Australians on ProductReview.com.au.

Reviews

414 reviews
Sa M
Sa M Western Australia

Worst Gas supplier

Kleenheat
Kleenheat · 
Wora
Wora Perth · 2 posts

Very friendly and helpful staff

Kevin
Kevin

Amazing customer service

Sarah
Sarah Perth, WA · 3 posts

They do the bare minimum!

Transparency
Customer Service
Rates and Fees
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Jen
Jen · 5 posts
 · Verified

This sounds great

Hay
Hay Peel, WA
 · Verified

Extremely poor customer service

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Dom
Dom · 2 posts

Online Chat

Paul
Paul

Great online chat service

Phil
Phil

Misleading discounts.

Kleenheat
Kleenheat · 
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Karma
Karma

Perfect online customer care service by carline

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Simon
Simon

Customer Service

Transparency
Customer Service
Rates and Fees
Michele DeCelis
Michele DeCelis Perth, WA · 3 posts

Excellent service

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Ben Mossop
Ben Mossop · 3 posts

Great business to deal with - Aussie owned

Transparency
Customer Service
Rates and Fees
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Mandy
Mandy

Great service

Anna
Anna · 2 posts

Checking meter reading

Questions & Answers

Susan S.
Susan S. · 

Is kleenheat available in nsw residential and do they supply electricity and ducted gas

Kleenheat
Kleenheat · 

Hi Susan. Whilst Kleenheat does offer LPG, natural gas and reticulated gas, as well as electricity for our business customers, our service areas are currently based within WA and the NT. If we were to ever expand our horizons, you can be sure that we'd love to tell everyone about it.

Guest
Clyde D.
Clyde D. · 

Hi what is your deals on electricity for pensioners

Kleenheat
Kleenheat · 

Hi Clyde, currently Kleenheat is only able to retail electricity to small commercial users. We are currently waiting for the residential consumer market to deregulate. Once the market deregulates Kleenheat will be looking at retailing electricity - but for now we only retail natural gas and LPG to residential households.

Guest
Neil R
Neil R · 

What price for a6.6 kilowatt system using quality monocrystaline panel’s and inverter

Kleenheat
Kleenheat · 

Hi Rob, thanks for reaching out. Although, we'd love to and can help with all your natural gas and LPG needs, solar energy isn't something we currently offer. We appreciate you getting in touch though :).

Guest

Get an answer from our members and Kleenheat representatives

Details

Kleenheat offers two residential energy options, LPG gas and natural gas.

Natural gas:

  • Kleenheat supplies natural gas to residences connected to Western Australia’s distribution network across the Perth metropolitan area, spanning from Geraldton to Busselton
  • If you already have a natural gas connection and would like to switch to Kleenheat, you can just use the same appliances, pipes and gas meter that you currently use

LPG gas:

  • LPG cylinders provide gas for cooking, heating, hot water and other energy needs, such as an outdoor gas heater or barbeque
  • Kleenheat’s brand-specific Kwik-Gas LPG cylinders are part of a small gas cylinder exchange program. This means if your gas cylinder is empty or damaged, you can take it to an outlet to exchange it for a refund or refurbished cylinder.

Some financial perks:

  • There are no fixed term contracts
  • A number of savings are afforded by choosing Kleenheat, including: no account establishment fees, no transfer fees if you move house, and no set-up, transfer or termination fees
  • You can earn Flybuys points on each natural gas invoice paid

Points of praise for Kleenheat:

  • Good rates and a reliable gas service granted Kleenheat plenty of loyal, long-time customers
  • Helpful customer service was a recurring point of praise consistent across many reviews. An abundance of customers appreciated Kleenheat’s quick and helpful responses to questions and requests for assistance. These glowing reports were provided for both Kleenheat's phone service and web chat.

2023 ProductReview.com.au Awards logo

Kleenheat is the much-deserved winner of the 2023 Award for Best Energy Provider, taking out the Award for the second time. The trustworthy brand was rewarded mainly for its consistently high-quality customer service and transparency when it came to business practices.

CategoryEnergy Providers
Services ProvidedGas
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Contact info for Kleenheat

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