Kleenheat

Residential: I like the fixed monthly payment. But I notice that the Account fee was increased by over 32% in July 2025, from .1633 to 0.2207 daily. On 1st January 2026 it increased again by 23% to 0.2718. Also the unit Conversion rate shot up 2.55% in January to the highest in over 3 years - why? Show details

Customer service for online messaging was fabulous, and [Name Removed] was polite, friendly, prompt, and helpful. I've never had any problem with kleenheat so I guess if you're going to use gas, this is a good way to go. I do resent that I have to… Read more

either continue to pay over 50c a day, or a removal fee of $180, when I have no gas appliances, but I will do it, as that 50c/day will add up pretty quickly.

Absolutely, awesone customer service and they have a pretty fair and good price. I would recommend Kleenheat to the nw users. Their support is absoluty fabulous. Show details

Logon issues - Whilst my issues has been escalated for more specific technical investigation Tuila was very thorough in preliminary investigations and really tried everything to resolve my issue on the one call. Excellent customer service. Show details

Wowee, I cannot speak highly enough of the customer service team. I emailed a question to them and had a response within minutes. The emails flew back and forth while I was clarifying some information, and the staff were absolutely amazing. Super helpful and just great people to communicate with. Thank you so much to everyone involved. Lizanne D Show details

Just back from my local hardware store they advise Kleenheat has upped the price of a 45kg bottle $20 to $185. They say it is because of the war in the middle east? I'm thinking price gouging. Show details

Kleenheat have a good idea on their plans and accounts but what frustrates me is, whenever I connect with them, they charge some [Content Removed] amount every month to get in the credit by some fantastical amount. Even though I tell them, look at my history for the past 20 years in different places, I'm a single white man who hardly cooks on the… Read more

gas stove, like ever, and only use gas for water. So, they debit my account like $120 or more per month, when history shows that I only ever use around $20-$35 per month. But nah, they still insist on some [Content Removed] default amount and in the end when I move house, I have to stuff around to close the account. So, I write this review to put Kleenheat on notice for their crazy policies.

Pathetic company Sent me a bill with usage charges whilst my property was under construction. Said there's nothing we can do, it must be the tradesmen, you are responsible Show details

The Kleenheat employee was very thorough, patient and explained options. They also identified different methods of payment that might be suitable for our situation. Very happy with the service. Show details

I had a couple of items to resolve with Kleenheat. I logged in and chatted to the online help and chatted to Tuila. The response time was really short and items resolved in real quick time as well. It saved me having to call them. Great service, thank you. Show details

Customer service was excellent & helpful. The gas discount & rewards are welcome in today’s climate am grateful for that. Only negative is NO app which surprises me as on the website the writing is extremely small I can hardly read my information & I don’t know how to correct it - very frustrating :-( Show details

I had a great experience with Kleenheat customer service. Sarah was very helpful, patient, and quickly resolved my billing issue by clearly explaining the charges and correcting the amount. Excellent support and very professional service! Show details

Chatted to Sunny to check if pension rate was being applied and she increased my discount for long standing loyalty, Telstra should take a lesson from Kleenheat. Show details

An existing customer. I spoke with a Kleenheat customer rep last year on the phone when signing up and again this year on webchat to ensure I was getting a competitive rate. Had a great discussion with both reps who provided quick and helpful responses. Feels great to support a WA company and get great service and competitive prices. Show details

Became WA senior and asked for concession on my account. Tuila the lady on the chat was very helpfull and applied my concession immediately. What a great service from Tuila. Show details

My query was quickly sorted out by Alvin. My only issue is with Kleenheat not clearly showing that an outstanding balance on your account invoice will not be direct debited but be cleared by your monthly installments. This was my first invoice from Kleenheat, so now I understand how it works, it should be all good. Show details

Alvin in the customer service chat was awesome. He was very patient with my 6 million questions and gave me all the information I needed. Support was super easy to access with no wait time. And all of my questions were answered and I was given lots of information. Quality customer service is hard to come by these days so I’m pretty happy with kleenheat! Show details

I sent a request to a change to my account, and was replied to straight away, unfortunately I missed seeing it! Anyways, months later I return to try again, see Kleenheat's response sitting waiting for me...ooops, sorry Alvin So within minutes the change has been done with the help of Chelsea...it was easy and quick Show details

Big thanks to Kleenheat who last night (on the emergency number) told me to call back in the morning during business hours. Luckily I called ATCO instead who had two trucks out within the hour and prevented an incident affecting our complex of 14 units blowing out into the whole street and knocking out the gas for hundreds of people. Don’t worry about gas safety Kleenheat, others will sort it out. Show details

Disgraceful service nasty company dont like you paying of a bill absolutely disgraceful with cost of living as it is....disgraceful dont go with this gas company. Show details

Very friendly and supportive customer service. I have contacted them to modify my name in the Kleenheat record to match my other ID's and they helped me to do it instantly and confirmed I get the letter in my email. Show details

I get a decent discount with flybuys and RAC so the value for money is there. My only suggestion is allowing for a set minimum direct debit amount so that the fluctuations can be budgeted for effectively instead of changing every 3 months Show details

The Human Touch – My chat was with Alvin at KLEENHEAT. What amazing service! I was trying to apply a lesser discount than what I already had. Alvin, I’m sorry, you had every right to be confused. Thank you for following up with your team. I had a follow-up call with June at KLEENHEAT to discuss my chat. Thank you for the grace you showed me when I still didn’t… Read more

twig…I’m still laughing, thinking over the chat has me in stitches. KLEENHEAT really looked after me today.

Great online support – Needed to update my email address and couldn't access my old email address, so wasn't able to log in. Online with Pat. Problem was resolved in about 10 minutes. Show details

Really good – Incredibly helpful, easy to deal with and friendly. I just received my 1st proper bill after moving into a house with natural gas and I wanted to keep my credit, in case I need it one day. Show details

Fantastic Service Support from Amun – Online chat with Amun was awesome! He was so helpful with trying to troubleshoot with my password issues. He stayed online to chat with me after I told him that I can’t use audio calls as I’m Deaf when asking me if I could call the troubleshooting team with my password issue. Still not solved yet, but I have one more thing to try. He made a process to raise an escalation so I could get support in case I have problems with my password again. Show details

Account assistance – I was chatting with Bianca about my account and she was very helpful in solving my problem. I found her to be very polite and well mannered in her approach to solving my problem. Show details

Great customer experience with the online chat function – We needed to contact Kleenheat for a letter of account for Identity Check purposes. Tuila helped us out and was efficient and knowledgable. She sent us a preview copy to make sure the details were correct before sending it out. So thoughtful! Show details

Adequate but Christmas Day blues – The general service is adequate. I receive a bill and I pay it. I never really interact with Kleenheat. I was however disappointed that they sent the latest bill on Christmas Day. I woke up on Christmas morning to a bill. I understand the process is automated but these processes can be changed and filtered so customers do not get a bill on… Read more

Christmas Day - just that one time of year to block out the rest of the world and be with families. This really should have never occurred as Kleenheat have been around for a long time.