Fast and friendly, but unhelpful in the end
Had an issue on my account where I could not change the billing address online. Used live chat, but she was unable to help me as it was a business account so I will have to call to speak to someone to try and sort it out. Would be nice if thee people on live chat could help with more things, it didn't seem like too difficult a task to fix.
- Verified customer
Great online service received from Bonnie
asked to change monthly payment amount, she assisted me quickly and got it done
since moving to Kleenheat i have always received great service and at a great rate.
Fast, friendly service
I had a few questions about my switchover to Kleenheat, Bonnie, the agent I conversed with was very friendly and helpful, and was able to answer all my questions quickly. If the rest of my transition, and time with Kleenheat is as easy and good as this was, I'll be a very happy customer who was glad to make the switch :)
I had an account query and used the Chat tool. Not too familiar with this tool, but Rachel was very helpful and followed up my query and updated my account. Rachel provided me with some information about payment options to ensure that I can manage my budget. Thank you Rachel and thank you Kleenheat, excellent customer service.
Very happy with Kleenheat wouldn't change to anyone else Staff always friendly and helpful when ever I have contacted them with a problem. Since changing to them a while back I have saved a fair bit with my account very happy customer
Excellent speedy and friendly assistance. I contacted using the on line Chat system. Although it was a little tricky to master using ‘on line’ the help we received from customer service was first class. Prompt, friendly & professional. Thanks!
Very quick and informative!
I had a question regarding another plan that could save me money. Was able to get all my questions answers quickly and informatively! Very happy with the service. The chat function is great when you don't have the time for a phone call.
Slightly cheaper than Alinta, but same same
Swapped from Alinta to Kleanheat - mainly for the flybuys points bonus (10,000) but they don't inform you that it takes a few months before the points hit your account. Costs a little less than Alinta (I had no issues with them) so all in all, it's ok. Get additional points (1 point per dollar), so a little bonus each month. Chat was slow to get response at first, but good after that. Chat person was quick and friendly. Happy with the response and advice.
I don’t recommend kleenheat . I was with clean heat for last 4 years . Price is high compare to another local suppers that’s a reason I canceled kleenheat (45KG LPG cylinder)service.
I got an invoice from kleenheat for cylinder rent I contacted them through chat . Rep clearly mentioned on chat that don’t worry about this invoice once cylinder pick up from my place automatically cancel this invoice . (cylinders were picked on last month) But now I frequently getting message from one of debt collecting agency for this amount . I already send copy of chat transcription but they still send messages to my phone and email . I am waiting for their further step then may need to approach legal advice.
Good company and very relay able
Being with them for many years. Very Happy with the service and very friendly Rachel that are very Helpful.Was to the point on helping out with the enquire and very fast in doing so.
The reviewer stated that an incentive was offered for this review
Used the on-line chat to as for payment extension. Conversed with Rachel who was very accommodating and helpful. Was able to sort the extension out without any issues. Have used this system before re: payment extensions and it is always a fantastic service. Using the on-line chat is so much better than having to call on the phone. One happy customer. Thanks, Kleenheat :-)
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Questions & Answers
Have you supply gas for NSW 2007,ULTIMO?
Hi Jack! Thanks for reaching out. We currently only supply natural gas to WA, and LPG cylinders to WA and NT.
Hello, I was just looking at the remarks that people have put on the Origin page which looks to be very very negative and so then I looked at your reviews from customers, exactly the opposite which is lovely. We have been with alinta energy forever, so I thought maybe its time to compare with what you supply to customers. I have an account in front of me so I will just put in the information that is on that account.
Daily Supply Charge. 21.29 cents per day for 92 days
Account Service Fee 6.92 cents per day for 92 days
Residential Gas Usage. First 5.98 Units per day @ 14.70 cents per unit for 92 Days
Fair Go Discount 30%
Have a look what do you think.
thank you Gayle Elgin
Thanks for your message, Gayle! Please feel free to reach out to our team here and we'll be happy to help: www.kleenheat.com.au. Alternatively, you can also give us a call on 13 21 80 and we'd be more than happy to help compare for you!
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