Kleenheat
- kleenheat.com.au
- ✓ Verified company
414 reviews · Statistics
Reviews
Worst Gas supplier
Never go with them. Worst billing system. Rude Customer Service Staff.
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Very friendly and helpful staff
Kleenheat provides us good price and process is so quick and smooth. Many thanks for Larry Business Sales Consultant, he is friendly and helpful and get everything done so quick.
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Amazing customer service
I had an exceptional experience with Kleenheat. Their customer service exceeded my expectations in every way. From the moment I reached out for assistance, I was met with prompt and courteous responses. The representative, Larry (Business Sales Consultant), went above and beyond to address my concerns and provided clear and helpful information.
Not only was Larry knowledgeable, but they also demonstrated a genuine willingness to assist me. They listened attentively to my issue and offered practical solutions, making the process smooth and effi
... Read morecient. The level of professionalism and friendliness I encountered was truly impressive. Furthermore, Kleenheat demonstrated a commitment to customer satisfaction that is rare to find. They followed up to ensure that my problem was fully resolved and even provided additional resources for my future reference. This level of care and dedication to their customers is truly commendable. I am grateful for the outstanding service I received from Larry . They have set a high standard for customer service, and I will undoubtedly continue to do business with them. Thank you for making my experience a positive one.
They do the bare minimum!
We moved house 4 months ago and Kleenheat have still been billing us for the previous address. It states on their website that if we chose the "Move out/ Move in" option they will take care of the previous address in terms of closing the account once we have moved out. WEL! 4 months later and I've received a bill for the previous address and they are demanding I pay, even offering a "manageable payment arrangement", how kind of them! I have now cancelled our current service with them and moved to AGL. this company is joke and will not be receiving a penny off me ever again.
I will also note that they are one of the most expensive gas providers in Perth, look elsewhere people.
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This sounds great
Hello I moved into a rental 3 months ago and joined with momentum energy gas, electricity . I direct debit Which is great for me but I’m not happy with service
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Extremely poor customer service
Ordered and pre- paid 2x LPG gas cylinders as we were out of gas beginning of the week. Order confirmation with delivery day stated. Just happened to be a Friday. Order did not arrive, phoned to enquired and was advised the delivery date was not guaranteed but is an approximate date. The email nowhere stated approximate. It says “your delivery day will be”. We were advised we would have to wait until Monday and I was asked if I had a bbq gas bottle I could hook up in the mean time.
So with no phone call/ msg and limited access to a bbq bottl
... Read moree. Two children having cold showers over the weekend. No good enough Klernheat. You increased your prices dramatically over the last 12 months it’s time you increased your customer services and deliver dates to include weekends.
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Online Chat
Great service on the online chat. Got questions answered quickly and issue sorted without having to repeating myself constantly.
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Great online chat service
Thanks Carlie for your help and getting my query resolved so quickly
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Misleading discounts.
We order our gas bottles online which gives us 10% discount over phone orders. As an RAC member we are offered a $20 discount on our second order each year. Disappointing to find you miss out on the 10% discount on your second order when you claim the $20. In other words everyone gets the 10% and the RAC members discount equates to $3.50. Rather disappointing and misleading.
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Hi Phil, thanks for sharing your feedback with us. Kleenheat provides plenty of ways to save on gas, and these particular offers cannot be used in conjunction with other promotional offers. If you hav
... Read moree an RAC member discount available, being the greater discount, this will apply rather than the 10% online offer. If you'd like to discuss this further, we'd be happy to help, simply reach out to us at lpgenquiries@kleenheat.com.au or call us directly on 13 21 80.Find out how Kleenheat compares to other Energy Providers
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Perfect online customer care service by carline
Thank you so much for sorting the matters and helping me out within a blink of time. You are super pro
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Customer Service
Dealing with customer service online with Kleenheat Gas today, found it very easy to navigate and very efficient and helpful, local staff, thank you
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Excellent service
I had an enquiry about concessions and I received an extra discount on my gas. Thank you, it is much appreciated. Service officer was very quick with information.
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Great business to deal with - Aussie owned
I have never had an issue with Kleenheat from using LPG bottles in the WA country, or domestic gas in Perth.
They are Australian owned and operated, which is in contrast to other major providers in WA, so that alone is a huge tick for me.
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Great service
Great service today from James to help solve a problem
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Checking meter reading
The chat facility on the Kleenheat member account responds efficiently and service is friendly and courteous. Nice to see information provided for re read of the meter and availabiilty of additional discount.
Appreciated the service. Thank you
Questions & Answers
Is kleenheat available in nsw residential and do they supply electricity and ducted gas
Hi Susan. Whilst Kleenheat does offer LPG, natural gas and reticulated gas, as well as electricity for our business customers, our service areas are currently based within WA and the NT. If we were to ever expand our horizons, you can be sure that we'd love to tell everyone about it.
Hi what is your deals on electricity for pensioners
Hi Clyde, currently Kleenheat is only able to retail electricity to small commercial users. We are currently waiting for the residential consumer market to deregulate. Once the market deregulates Kleenheat will be looking at retailing electricity - but for now we only retail natural gas and LPG to residential households.
What price for a6.6 kilowatt system using quality monocrystaline panel’s and inverter
Hi Rob, thanks for reaching out. Although, we'd love to and can help with all your natural gas and LPG needs, solar energy isn't something we currently offer. We appreciate you getting in touch though :).
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Details
Kleenheat offers two residential energy options, LPG gas and natural gas.
Natural gas:
- Kleenheat supplies natural gas to residences connected to Western Australia’s distribution network across the Perth metropolitan area, spanning from Geraldton to Busselton
- If you already have a natural gas connection and would like to switch to Kleenheat, you can just use the same appliances, pipes and gas meter that you currently use
LPG gas:
- LPG cylinders provide gas for cooking, heating, hot water and other energy needs, such as an outdoor gas heater or barbeque
- Kleenheat’s brand-specific Kwik-Gas LPG cylinders are part of a small gas cylinder exchange program. This means if your gas cylinder is empty or damaged, you can take it to an outlet to exchange it for a refund or refurbished cylinder.
Some financial perks:
- There are no fixed term contracts
- A number of savings are afforded by choosing Kleenheat, including: no account establishment fees, no transfer fees if you move house, and no set-up, transfer or termination fees
- You can earn Flybuys points on each natural gas invoice paid
Points of praise for Kleenheat:
- Good rates and a reliable gas service granted Kleenheat plenty of loyal, long-time customers
- Helpful customer service was a recurring point of praise consistent across many reviews. An abundance of customers appreciated Kleenheat’s quick and helpful responses to questions and requests for assistance. These glowing reports were provided for both Kleenheat's phone service and web chat.
Kleenheat is the much-deserved winner of the 2023 Award for Best Energy Provider, taking out the Award for the second time. The trustworthy brand was rewarded mainly for its consistently high-quality customer service and transparency when it came to business practices.
| Category | Energy Providers |
|---|---|
| Services Provided | Gas |
Contact info for Kleenheat
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Sorry to hear you have had this experience with us. So, we can endeavour to help and improve future experiences we would love to discuss your feedback further. Please contact our call centre at your e
... Read morearliest convenience on 13 21 80. We look forward to hearing from you.