Kleenheat

I had a query about the new account set up. The online chat worked really well and the assistance came within 10 seconds being online - super quick response from their team.

Been with Keanheat for years now. They are so easy to be with. I direct debit our bill so I never forget to pay which saves me a fortune in late payment fees just moving house so had to cancel my account. It was as easy as going on line and chatting with Bonnie who was very professional. I’ll definitely use them again and highly recommend.

Bonnie: I greatly appreciate your service..... thank you so much for such a positive experience. You were so detailed in your responses and put up with so many of my questions!!

Never had a problem, the one time I had to contact them they got back to me quick, and on webchat the operator was courteous and efficient and solved my issue quickly and explained clearly the situation and what I needed to do.

Messaged with account query. Very pleased with the speed of the reply and chat with lovely operator. Query sorted without straight away. Have been a Kleenheat customer since last year and never had any problem with the service.

The waiting time to speak to someone via the online chat was less than 30 seconds, and my entire enquiry was completed and updated with 5 minutes. Absolutely recommend this service over calling (especially whilst homeschooling multiple young kids and parenting a toddler with a broken leg!!). Thank you Rachel for your prompt and friendly assistance, you went above and beyond what I requested and it is truly appreciated.

Online chats mostly ends up a mind numbing, pointless effort, but this was quick efficient and straightforward. Very happy to use it next time. I love being a Kleenheat customer.

We have been with Kleenheat for a number of years. Rachel on the chat line was very helpful and efficient and her investigation into competitive pricing for us made sure we remained with Kleenheat.

Hi, we requested assistance from Kleenheat and they were informative, knowledgeable and prompt. We appreciated their pro-active approach and effective communication to work towards providing solutions and support. Thank you!

Rang Kleenheat requesting a further discount as I received a leaflet from another provider offering 50% discount. We are trying to cut down bills as we are pensioners, and Rachel from Kleenheat online chat was very helpful and efficient. Within 2 minutes of the chat, we received a similar discount on our rate. Any small savings count. We can't be happier. Would highly recommend Kleenheat! Regards

I spoke to the lovely Bonnie on the help chat who made the whole process of updating card details and reward cards very easy. Only took 10 minutes to fix my issues. I have always been happy with Kleenheat and will remain a loyal customer because of the great customer service

Everything was fine while I was still a customer, until I cancelled because I moved interstate and they sent me a bill for over $280 when I had ALWAYS stayed on top of my monthly direct debits. My monthly payments were meant to adjust depending on my usage, they stayed the same until Nov when they decreased slightly.. I then cancelled in December and was sent a bill for overdue usage amounts???? HOW DOES THAT WORK!? Now I am disputing it they tell me the charges do still apply even though it was their system that made an error!

Great company, set up process was the easiest, never had an issue with power, fairly priced and always very quick to respond to any enquiries I've had so far.
Would recommend.

Bonnie was great! Spoke to her in regards to an overdue installment and I got great service, great attitude and so helpful. Was extremely happy! Thanks so much Bonnie! She is great.

Rachel answered my query very quickly. I thought the discount expired in 2 years but it was actually a minimum of 2 years. The discount being continuous unless they contact you about it.

Just spoke to Bonnie, what a gem she is to chat to, was self explanatory, and no pressure at all and gave us the best options and information as well as flybuys info in the usage. Thanks Bonnie you made me do the switch

Our family is trying to cut down bills due to the Covid19 situation, and Rachel from Kleenheat online chat was very helpful and efficient. Within 2 minutes of the chat, we were offered 10% more discount on our rate, backdated to last invoice. Any small savings count. We cant be happier. Would highly recommend Kleenheat!

Needed bottled LPG for my house, and had trouble with my account. I wasn't sure what to do so I contacted customer support and found it very quick and easy. Very satisfied with the professionalism and ease of ordering LPG. Thanks again

Quick and easy to order online. When I encountered a problem I used the chat function to talk with Bonnie. 5 minutes later, my gas was ordered and all was done with no fuss.

Customer service named Rachel is the best. Help me heaps and only took 1 minute to order. Thanks a lot. I ordered a 45kg gas cylinder and paid for my gas cylinder rent fee for the year. Thanks Kleenheat :)