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Kleenheat
Pros
Cons
Amazing customer service
Whenever I need to change anything on my account/have any questions, it really couldn't be easier. Some of the best customer service I've had anywhere. I dealt with Jamie in this instance and she was fantastic, straight to the point and friendly.
Excellent customer service
Fabulous service from Kleenheat customer service. My request was dealt with literally within minutes...!!
Wow, really amazing and thank you sooo much, I appreciate your help.
Best wishes from a very happy customer!
Lynn
Hi Lynn, thank you for your excellent feedback! You are very welcome, we are more than happy to help! We are delighted to hear that you are a very happy customer and had such a positive experience. If...
Read more you need any more assistance, feel free to reach out to us :).
Absolutely fantastic service!
I popped into the chat today and spoke to Jamie who was very helpful, had great communication skills & helped me with everything I needed! brilliant customer service! I am a happy customer :)
Hi Jennifer, thanks for your incredible feedback. We are so glad to hear that you are a happy customer and that the purpose of your chat was resolved, that's what we really love to hear! If there's an...
Read moreything we can ever help with please get in touch :)
- 2 reviews
- 1 like
Best online chat support
The most efficient friendly chat support I’ve ever received - offer various solutions to issues at hand and extremely friendly, an absolute delight to deal with! Could not recommend them more.
Hi Clare, thank you for the amazing feedback! We are delighted to hear how happy you are with our live chat. Feel free to chat with us anytime if there is anything we can help with!
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- 2 reviews
- 1 like
Consistent service, courteous staff
Existing customer, delighted with the service to date and just updated my seniors details via the chat option. The CSO, Jamie, a) answered immediately; b) was not a 'bot'; c) was courteous and knowledgeable; d) effected my update quickly. I recommend Kleenheat.
Thanks for the great feedback! We appreciate you taking the time to share your experience with us and we are very happy to hear that you are delighted with the service. Feel free to get in touch if we can help with anything else.
Great to Deal with
They have been very helpful to me for 10 years. They go above and beyond, put payment plans in place. I have sent extra payments to an old account and they help me get it transferred. Will continue to use them.
Hi Jamie, thanks for your feedback! We're very happy to hear about your experience and we thank you for your continued support. If there's anything else we can help with, please reach out to us.
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- 4 reviews
- 3 likes
- Verified
Ok until they arent
They have been great for the MANY years we have used them. Recently we moved house to a new address with no gas connection, got a final read on our current rental only to discover a gas leak has us owing nearly 1k. Other utility providers can acknowledge this and offer an immediate discount, however Kleenheat basically said to bad - and offered me a payment plan. They said because it was maintenance on the property that's up the real estate. I will never use them again in the future. When I said this - the girl again just offered a payment plan. No customer service whats so ever
Hi Hayley, we're sorry to hear a potential leak has caused such a high bill, we'd love to confirm with you some more info, like where the leak was coming from and investigate this with you further. We...
Read more completely understand that this can come as a shock, but rest assured we are here to help with alternative arrangements if needed. We've sent you a direct message to get some more info.
Hi There. Your agent did all of that. Stated its not your problem in no uncertain terms, didnt sound unphased when i said well you have lost a client. Utility companies usually offer an auto discount for any leak. That was not even an option.
Thanks for your reply, Hayley. When it comes to gas, there's no additional discounts we can typically offer outside of our general customer discounts but it can also depend on where a potential gas l...
Read moreeak is coming from. We'd need more info to be able to help, so if you could please reply to our message we can look into it more thoroughly.Related Articles
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- 8 reviews
- 3 likes
Poor customer service from contractors
Kleenheat staff friendly enough but their Manjimup contractor Mitre 10 have terrible customer service and are plain out rude. Will not return to any mitre 10 store because of this and am now signed up with their competitor
Hi Tara, thanks for sharing your experience with us. We’re sorry to hear this and have passed on your feedback to our team to look into this. We've also sent you a message, so we can investigate this further. Thanks!
- 3 reviews
- 1 like
Go Kleenheat
Fantastic prompt and professional service by friendly staff online
Everything sorted out in no time
Thank you customer service team sorted out my query to my satisfaction
Thank you very much Kleenheat
Thanks for sharing this amazing feedback with us! We're so happy to hear about your experience and if there's anything else we can help with, please reach out.
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Service when things went south
I used the sirte chat as there was an issue with my account. causing me to get a late fee.
the service Person (Rachel) was awesome at helping me sort and rectify the issue, great service
Hi Alfio, we appreciate you sharing your experience with us! If there's anything else we can help with, please don't hesitate to reach out.
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Room for improvement
I rang Kleenheat today with genuine concern and questions about the recent natural gas bill that had been issued to my account last month that was paid for already and then the new invoice to my account that I had received this morning, so I rang for clarification and a resolution.
Initially, I was met with lovely team members Sam and Tarek who I had discussed my account with and concerns. They were wonderful and accomodating as was their supervisor Diana who handled my complaint I had put forward at the end of the day.
Unfortunately, on top ...
Read moreof the frustration of having to understand how and why I was billed again & the inconvenience of paying more on the newly amended gas bill to add to the headache I was unfortunate to have a customer service representative by the name of Katie at one point who answered my call whom I had a disappointing experience with. I updated this representative with my account billing situation, what Sam and I had discussed previously & the purpose of my call now, which was to ask a few more questions which she dismissively said “You should know you aren’t the only one, we’ve had other customers with this problem.” What an incompetent and irrelevant response to my own queries. Where is the help in that statement?Hi Shel, we’ve been advised that our Customer Advocate has been in touch with you directly to resolve the concerns you had. Please let us know if we can help with anything else!
Exceptional customer service
Exceptional customer service from Bonnie via Kleenheat's online chat feature. The prompt replies, helpfulness and professionalism that was provided to resolve my query was textbook to how all customer service representatives should be. Well done Bonnie, and thank you.
Hi Jed, thanks for the phenomenal feedback, this is definitely what we strive for! If we can help with anything else, please reach out at any time!
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Great service via the online chat feature.
Great service via the online chat feature. Rachel answered my queries in a prompt and effective manner. This review has to be at least 30 words and here we are.
Thanks for the great feedback, Robert. We appreciate you taking the time to share your experience with us. Feel free to get in touch if we can help with anything else.
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- 2 reviews
- 2 likes
Great Service From Rachel Online Chat
Had to get my overdue bill sorted out, and was chatting to Rachel via Kleenheat online chat. She was amazing, very helpful, kind, courteous and very understanding towards my current financial issues at the moment. Helped me set up a quick payment plan. Thank you :)
Thanks for the wonderful review! We appreciate your feedback about your experience and love that you had the wonderful service we strive for. We're always here to help, so please reach out if we can help.
Excellent Service
Upon receiving an invoice with an 'estimated' rather than 'scheduled' meter reading, with the notation that the meter box was locked, I was concerned as the meter box is always accessible. No locks or fences. I contacted Kleenheat and the very helpful CSO Bonnie investigated the matter and advised it was an error and any anomaly would be adjusted on the next account. She also discovered I was entitled to an extra discount with my seniors card and applied that we well.
We're loving your feedback, Julordon! Thanks so much for sharing your experience and we're so happy we could help. If there's anything else we can help with, please reach out at any time.
Questions & Answers
Hi what is your deals on electricity for pensioners
Hi Clyde, currently Kleenheat is only able to retail electricity to small commercial users. We are currently waiting for the residential consumer market to deregulate. Once the market deregulates Klee...
Read morenheat will be looking at retailing electricity - but for now we only retail natural gas and LPG to residential households.
What price for a6.6 kilowatt system using quality monocrystaline panel’s and inverter
Hi Rob, thanks for reaching out. Although, we'd love to and can help with all your natural gas and LPG needs, solar energy isn't something we currently offer. We appreciate you getting in touch though :).
Great customer service and provide all information that i needed. Happy customer :)
Thanks so much for sharing this with us, Sandy, this is what we love to hear :). If we can help with anything else, please let us know.
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Details
Kleenheat offers two residential energy options, LPG gas and natural gas.
Natural gas:
- Kleenheat supplies natural gas to residences connected to Western Australia’s distribution network across the Perth metropolitan area, spanning from Geraldton to Busselton
- If you already have a natural gas connection and would like to switch to Kleenheat, you can just use the same appliances, pipes and gas meter that you currently use
LPG gas:
- LPG cylinders provide gas for cooking, heating, hot water and other energy needs, such as an outdoor gas heater or barbeque
- Kleenheat’s brand-specific Kwik-Gas LPG cylinders are part of a small gas cylinder exchange program. This means if your gas cylinder is empty or damaged, you can take it to an outlet to exchange it for a refund or refurbished cylinder.
Some financial perks:
- There are no fixed term contracts
- A number of savings are afforded by choosing Kleenheat, including: no account establishment fees, no transfer fees if you move house, and no set-up, transfer or termination fees
- You can earn Flybuys points on each natural gas invoice paid
Points of praise for Kleenheat:
- Good rates and a reliable gas service granted Kleenheat plenty of loyal, long-time customers
- Helpful customer service was a recurring point of praise consistent across many reviews. An abundance of customers appreciated Kleenheat’s quick and helpful responses to questions and requests for assistance. These glowing reports were provided for both Kleenheat's phone service and web chat.
Kleenheat is the much-deserved winner of the 2021 Award for Best Energy Provider. The trustworthy brand was rewarded mainly for its consistently high-quality customer service and transparency when it came to business practices.
| Category | Energy Providers |
|---|---|
| Services Provided | Gas |
Extra Information
Kleenheat is a ProductReview.com.au Awards Winner for 2021
Contact info for Kleenheat
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Hi Lauren, thanks for your amazing feedback! We're so happy to hear that you've had a fantastic experience with us, award-winning customer service is what we strive for! Feel free to reach out to us in the future - we're always here to help :)