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Dixon Advisory

Reviews

(119)
(18)
(5)
(9)
(9)
  • Transparency
    2.4 (8)
  • Customer Service
    3.8 (14)
  • Rates and Fees
    1.8 (4)
Gibbo

GibboBywong

  • 3 reviews
  • Verified customer

Be wary of using this company for structuring a SMSF portfolio

published
Transparency
Customer Service
Rates and Fees
hate2seeitgo

hate2seeitgoCanberra

  • 5 reviews
  • Verified customer

Very disappointed with Dixons' duds

published
Transparency
Customer Service
Rates and Fees
  • Verified customer

Steer well clear of this company. It does not have your interests at heart.

published
Transparency
Customer Service
Rates and Fees
Insurance Options
Income Protection
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Dixon Advisory have become fee greedy and lazy

published
Transparency
Customer Service
Rates and Fees
John M.

John M.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 4 likes

Investment advise is conflicted

published

This company started out as a reasonably objective investor of its clients funds. Unfortunately over the years it has has become a fee gouging organisation which continually recommends low performing products which it has a financial interest in.

Transparency
Customer Service
Jayel

JayelSydney, NSW

  • 2 reviews
  • 9 likes

Not so sure anymore!!

published

I have been with Dixons for 3 years. Administration and staff are flawless. Their operating model however is not in the best interest of its clients. URF (US Masters Residential Property), Cordish and NEW are just a few examples . I trusted the investment advice and invested my life super savings of just under $500k. 3 years later it is only $30k better off with some significant losses incurred from my relatively small super fund. The remainder of my balance now is from my own contributions and salary sacrificing. Seriously considering going back to a managed fund. The fees are relatively reasonable for the SMSF service but returns are poor.

Transparency
Sandie D.

Sandie D.Mid North Coast, NSW

Excellent Service

published
Transparency
Customer Service
FRED

FREDMawson 2607, ACT

  • 4 reviews

Asked To Leave

published

I started a self managed superfund with this organisation but when they realised I was not generating enough revenue they asked us to leave. Their is nothing further to say however I only recently discovered this fact due to a recent interaction with this organisation.

Customer Service
robertlim

robertlimSydney, NSW

Reliable and objective

published

We have been with Dixon Advisory for over 20 years and have always trusted our advisors to provide reliable and objective advice. We are very satisfied with the high quality service we have received and remain confident that we will continue to enjoy our retirement as our savings are secure and well-managed.

Customer Service
SMSF / Small Funds

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Joannes

JoannesSouth East Queensland, QLD

Great and solid advice for our SMSF following a review of our 10 year old Fund by Dixon

published
  • Verified customer

Dixon Advisory Review

published

We have been clients of Dixon Advisory for 12 months, and we have been very satisfied with the decision to move from our previous advisor on our SMSF. In particular we have found the regular communications beneficial, and the high standard of Customer Service provided by Laura and Nicky to requests we have made to Dixon. Their response times to our requests have always been exceptional, and greatly appreciated.

Customer Service

Review collected in partnership with Dixon Advisory

  • Verified customer

Dixon Advisory

published
Customer Service

Review collected in partnership with Dixon Advisory

MJB

MJBSydney, NSW

CONFLICTED ADVICE

published
Customer Service
Insurance Options
  • Verified customer

High management fees and conflicted advice. Stay Away!

published
Customer Service
  • Verified customer

Custom-Designed to Weather the Storms

published

Review collected in partnership with Dixon Advisory

SMSF / Small Funds

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George

GeorgeSouth East Queensland, QLD

Good service

published

With Dixon for eight years. Their regular advice and market insights have been very valuable to my decisions. As always, there have been winners and losers, but overall my portfolio has performed very well. I am a well satisfied customer.

Customer Service
G McDermott

G McDermottCanberra

  • Verified customer

Terrific service

published

I have been with Dixon Advisory for more than 10 years and am generally very satisfied with their recommendations which are based on a personal profile they have prepared, and regularly review, based on many considerations including my appetite for risk. I particularly value the personalised service I have been getting on a regular basis from Rahulan, George and Joy, who are always responsive, knowledgeable, and unstinting in their advice.

Review collected in partnership with Dixon Advisory

Dixon Advisory the place to find well informed advisors.

published

I have been with Dixon Advisory for 9 years. During that time my portfolio has shown pleasing results both in growth of value and the care taken to insure that my assets are well distributed over a range of investment products. The advisors and accountants that I speak to on a regular basis are always well informed and courteous. I have happily recommended this company to friends and family over the years.
A satisfied customer

Waxhead

WaxheadSydney, NSW

Poor advice, high fees, direct investments to own products

published

Our SMSF was (expensively) with Dixons for a short time 5 years ago. I've just looked over their advice we received at the time. They basically advised us to sell most of our performing assets and move into their own such as URF which have sustained large losses since. We didn't implement most of their advice but if we had we would have been down over $300,000! Obviously this was in the days before new regulations mandating the client's best interests as the priority!
A big advertising budget does not mean a quality service!

Poor performance high fees

published

High transaction costs for buy and sell of shares. Not proactive. Too much in fees always directing people to their products with low performance. Share price dropping. No real benefit over a public fund.

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Questions & Answers

Emiko

Emikoasked

If we can't sell our Fort Street funds, how can we close our account and leave Dixson? Do you charge us an exit fee?

1 answer
Gibbo
Gibbo

Emiko, If you have an SMSF with Dixons you need to check with them on the procedure to close the SMSF. There are requirements to be met with the ATO. Dixons charged me fees to close my SMSF - a flat fee of $2990 plus about 1% of the value of each investment (up to a maximum of $399).

I do not know how you sell the Fort St funds if there are no buyers - maybe you have to wait until Dixons sell all the assets held by the funds. Ask them what they plan to do with the Fort St funds.
R

Anne

Anneasked

Does anyone think that Dixon Advisory in 2020 has changed under the new investment committee and administration and would be worth giving a second chance to manage one's SMSF? Any comments gratefully received.

2 answers
Gibbo
Gibbo

My experience with their investment advice was not good and I've since separated from Dixons. . They were OK with general administration of the SMSF .
I dont know if the investment committee has changed but be wary of them recommending their own financial products.

R

Anne
Anne

Thank you very much!

hate2seeitgo

hate2seeitgoasked

Like many others, we are increasingly disillusioned with Dixons' tendency to push investments in which they have a stake, and we have lost a lot of capital as a result, so my question is: are people going to a different SMSF manager, or to industry funds or retail funds, what's your solution?

5 answers
Jayel
Jayel

Cant sell Fort Street (Walsh & Co. A subsidiary of Dixons) so stuck with an SMSF until all assets are sold. I dont trust advisors at all after this experience so opened a Commsec account and bought ETFs for now. Will go with an industry fund as soon as I can. Advised by Dixons that there is a long list of sellers and Fort Street has no buyers (also controlled by Dixons) but they will need to do something by June 2020. Till then, ETFs and a Commsec account is working better than my years at Dixons. At least I can trust myself.

Anne
Anne

I lost so much money with Dixon's I took my SMSF to another advisor. On his advice I have sold just about all the Dixon products and am in no fee paying ones now. I am completely disillusioned with Dixon's and regret having ever been a client.

Jayel
Jayel

Likewise, all Dixon products (except Fort Street that cant be sold) gone. Too unethical for me and funds are not performers. I lost a lot also on totally non performing funds recommended by Dixons that just happened to be their own products. Best advice is to get out or don't consider getting in.

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