Good service from Margaret Hatami
I just want to highly commend Margaret Hatami for her constant courteous and accurate service. She has always been very polite even when, on occasions, I have shown some signs of negative feelings. I highly recommend her and the service she provides.
Since Fabi became our CSM, SuperConcepts service has gone from average to excellent
We have been with Multiport and SuperConcepts since 2008.
Our fund is an SMSF, consequently, we make our own investment decisions, therefore I am not able to comment on SuperConcepts performance on our investment performance.
Fabi has always responded to any and all issues promptly and professionally, and always "follows up".
The new platform has seen some improvements with functionality and reporting.
- Verified customer
Our client manager Fabi is Fabulous!
We've been clients for around 10 years. The online functionality and reporting has improved markedly in that time, but by far the biggest thing we find makes a difference is the outstanding service we're provided by our client manager Fabi Maschio. Always prompt and professional with information and responses, always thorough and checks that the information is correct, and very friendly. The best we've had bar none, so well done Fabi!
Very Slow Service
Two whom it may concern
I had originally started with Multiport ( now Super Concepts ) in 2004. I had many Service Managers
over -sighting my Super Account
My current Service Manager Md Salauddin Kader, was efficient and helpful in providing me with the current
status when I directed my request via him.
However since the name change from Multiport to Super Concepts it was a continuously a disappointing and frustrating experience not to have any response to my repeated emails or phone calls (unanswered)
when I queried as to the progress of finalisation of my Tax Return In specific terms it took ten (10) months
just to have my Tax Return organized. You will appreciate this was detrimental to my monitory loss in these
days of hardship
Been with SuperConcepts since 2003. If it wasn’t so difficult to change I would have done so years ago. Ongoing never ending system changes usually for the worst. Ongoing mistakes like leaving out an International income of more than $20000 for two years running and it passed audit. Ongoing leaving out Franking Credits. Ongoing requests for Bank Statements when I have provided Data Feed Authorities over and over.
And muck more.
Consistency of customer support
With Super Concepts around 4 yrs
I am extremely happy with the excellent customer service and responses we get when requesting assistance.
I would like to specifically note the tremendous support we receive from Mat Suto during this period .
Fabiane is the epitome of Customer Service and Attention to Detail, qualities sadly missing in the majority of big business today. Fabi ALWAYS goes above and beyond and is an angel displaying patience and guidance in a timely manner. An asset to Super Concepts!
I have been running a SMSF using Ascend to mainly do compliance, Accounting, Auditing and Taxation tasks. I also get good advice from my Client Manager. The fund as been active for nearly eight years.
I am happy with my investment decisions. The current COVID 19 issues have of course played havock with investments.
Late provision of the annual report and Audit/ Acurial certificate for 2018-2019
Our Super fund has been satisfactorily administered by SuperIQ for a number of years. But this year has been a nightmare as the Annual Report and Audit/ Acturial Certificate has not been received to date 19/12/2019. Heffron SMSFSolutions tell me they have not received the reports from SuperIQ to complete the audit and acturial certificate. Therefore it will not be available to send to Centrelink by 31 Dec cutoff.
Which will put our Age Pensions at risk. Please advise me what SuperIQ can do to allow me to head off Clink! Tom Alford Director Drofla Somerset SF Coy. Pty. Ltd. Trustee of Somerset SF.
Quite satisfied with Super Concepts
I've operated my SMSF for 20 years since I retired. I've made all my investment decisions myself and haven't used a financial advisor. I appointed Super Concepts to provide Compliance and meet the requirements of an audit each year, and there's never been any reason to change to another company
Recurrent errors in reporting and tax
Please be aware of the risk of errors through the SuperConcepts platform. In recent times:
1. I have been sent a request for payment (as I don't allow direct debit from the accounts) for another fund's tax. Fortunately I checked the document before paying and fortunately I do not allow direct debits otherwise I would have been unaware.
2. I was requested to sign a contributions confirmation document for an incorrect amount - a request for investigation of the discrepancy reported that a change in platform accounting had resulted in contributi...
Very Satisfied SuperConcepts accounts service customer
I have used Superconcepts services for 15 years and transferred my annual accounts preparation to them in 2010. The compliance advice and service has been excellent with all issues have been resolved in a reasonable time. Last year Superconcepts assisted with the conversion of my SMSF from individual trustees to a corporate trustee that they established and registered on my behalf. This was a complex process with many ownership changes for accounts, investments and insurance policies.
The outcome was a FYE audit with full compliance to SIS regulations for my SMSF.
The ongoing annual fees continue to meet my budget objectives which were much higher before I switched to Superconcepts.
A partner for growth
We have been dealing with More Super in one way or another since 2012. As long as you consider them to be one of your team members that you engage with on a regular basis, the B2B relationship is always going to be a positive one for any small advisory firm.
- Verified customer
Amazing Initiative from a client service Manager
I have had excellent service from Superconcepts personnel for decades. Quite recently, Nicholas Ali and his team were very helpful in setting up a new pension account, and maybe this should be the subject of a separate accolade.
But now I want to focus on the initiative of Alby Palmato.
In early August he contacted me to draw my attention to an upcoming share issue by AMP, one of the holdings in my SMSF share portfolio. At the time, I had just left for an overseas trip. before the AMP correspondence arrived in my PO Box. I was overseas for a...month, and by the time I returned, the offer would have expired. Moreover, Alby helped me make the connection with AMP to email the offer documents, so I was able to accept the offer in time. In short, thank you Alby - well done!
Questions & Answers
How do I make a complaint.
We are most unhappy with the label of service for the last 6 months .
Our records are never up to date . All the changes in the investments have been sent to Brisbane promptly.oer member number is 10479.
where do I find my dashboard
SuperConcepts P.Super Concepts
Hi Waugship, could you please provide your details using this link: https://superconcepts.com.au/feedback, our team member will get back to you and work out a solution to your satisfaction.
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