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Super Concepts

Super Concepts

3.4 from 34 reviews

See the Best SMSF / Small Funds in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
16
4 star
4
3 star
1
2 star
3
1 star
10

Ken

KenGreater Melbourne (Metropolitan), VIC

Quite satisfied with Super Concepts

published

I've operated my SMSF for 20 years since I retired. I've made all my investment decisions myself and haven't used a financial advisor. I appointed Super Concepts to provide Compliance and meet the requirements of an audit each year, and there's never been any reason to change to another company

Transparency
Customer Service
Rates and Fees
1 comment
Super Concepts
SuperConcepts P.Super Concepts

Thanks Ken, it's a pleasure to work for you


William

WilliamVictoria

Recurrent errors in reporting and tax

published
Transparency
Customer Service
Rates and Fees
1 comment
Super Concepts
SuperConcepts P.Super Concepts
Michael

MichaelGreater Melbourne (Inner), VIC

Very Satisfied SuperConcepts accounts service customer

published

I have used Superconcepts services for 15 years and transferred my annual accounts preparation to them in 2010. The compliance advice and service has been excellent with all issues have been resolved in a reasonable time. Last year Superconcepts assisted with the conversion of my SMSF from individual trustees to a corporate trustee that they established and registered on my behalf. This was a complex process with many ownership changes for accounts, investments and insurance policies.
The outcome was a FYE audit with full compliance to SIS regulations for my SMSF.
The ongoing annual fees continue to meet my budget objectives which were much higher before I switched to Superconcepts.

Transparency
Customer Service
Rates and Fees
1 comment
Super Concepts
SuperConcepts P.Super Concepts
Scope Accounting

Scope AccountingSouth East Queensland, QLD

A partner for growth

published

We have been dealing with More Super in one way or another since 2012. As long as you consider them to be one of your team members that you engage with on a regular basis, the B2B relationship is always going to be a positive one for any small advisory firm.

Transparency
Customer Service
1 comment
Super Concepts
SuperConcepts P.Super Concepts

We love working with Scope Accounting! Thanks for the review. We truly do consider it a partnership and work to make your business the best it can be.


Ian Richards

Ian RichardsSydney, NSW

Excellent

published

About 15 years. Super Concepts does not control investments - I do. SC administers the Fund paperwork and they do this exceptionally well. I trust them completely and they provide very good advice on the management of the paperwork.

1 comment
Super Concepts
SuperConcepts P.Super Concepts

Thanks Ian, it's a pleasure to work for you.


Roger M

Roger MGreater Melbourne (Metropolitan), VIC

  • Verified customer

Amazing Initiative from a client service Manager

published
Transparency
Customer Service
1 comment
Super Concepts
SuperConcepts P.Super Concepts

Hi Roger and thanks for the kind words about our wonderful staff. I hope Alby and Nick can continue to help your business long into the future.


Peter

PeterSouth West, WA

Efficient and Helpful describes Super concepts service

published

In the last 9 years Super Concepts have completed my annual reporting and audit process. Fees are very comparable to other administration funds and their customer service I rate highly.

Transparency
Customer Service
1 comment
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Amanda

AmandaSouth East Queensland, QLD

  • 2 reviews

More Super have helped me for years!

published

I don't know anything about Super Concepts, but have used More Super (now under Super Concepts) for many years. The team have always been very helpful when needed and their Portal is easy to navigate and use.

Transparency
Customer Service
1 comment
Super Concepts
SuperConcepts P.Super Concepts
B B.

B B.

  • 2 reviews

So much better with our new Client Service Manager!

published

Our SMSF has been with SuperConcepts for 18 years. Processing of our end-of-year documents to produce a tax return used to take an inordinate length of time and be quite variable, improved dramatically about five years ago, and then everything went wrong last year until our current Client Services Manager took over. This year the turnaround time has been back with the best ever. The result obviously depends on the quality of staff. Congratulations on a job well done, Sharon. The online system features now available to users through the Dashboard are very welcome. If we get consistency in outcomes next year, the 4 stars will become 5.

Transparency
Customer Service
1 comment
Super Concepts
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Nick L.

Nick L.South East Queensland, QLD

Always great service

published

I have been with Super Concepts for about 6 years. They make running my SMSF simple no matter how complex it is. Their support team are brilliant and I am very pleased I chose them as my administrator.

Transparency
Customer Service
1 comment
Super Concepts
SuperConcepts P.Super Concepts

C. Riley

C. RileyBris.

  • 2 reviews
  • 2 likes

Woeful efforts on SMSF tax returns

published
Transparency
Customer Service
2 comments
Super Concepts
SuperConcepts P.Super Concepts
C. Riley
C. Riley

Rayden James

Rayden JamesSouth East Queensland, QLD

  • 2 reviews

Easily the best in the business!

published

We are a financial planning firm with hundreds of clients using Super Concepts (via More Super). We were so fortunate to meet Yasmin, Michael and Peter five or six years ago. The service delivered to clients is exceptional and they are only too happy to help when something 'out of the box' pops up.

For those who believe that "business is about relationships; the rest is just paperwork"; be sure to have a chat with Yasmin, Michael and/or Peter.

Transparency
Customer Service
1 comment
Super Concepts
SuperConcepts P.Super Concepts

Mrs Brown

Mrs BrownGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes
  • Verified customer

Professional SMSF Administration

published
Transparency
Customer Service
1 comment
Super Concepts
SuperConcepts P.Super Concepts

Rodney Reso

Rodney ResoSydney, NSW

Fabulous work by your team

published

Very satisfied with the performance of our super fund.
We have been with Cavendish for at least 15 years.
We appreciate how the reporting standards have been raised a lot in the past year and how your company has responded to this

Transparency
Customer Service
1 comment
Super Concepts
SuperConcepts P.Super Concepts
Peter

PeterGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Getting worse all the time (though new CEO promises improvement)

published
Transparency
Customer Service
3 comments
Super Concepts
SuperConcepts P.Super Concepts

Peter, as an organisation committed to high standards we’re disappointed to hear of your experience. We would like to investigate and address your concerns and ask that you contact us at superconcepts.com.au/feedback

Peter
Peter
Super Concepts
SuperConcepts P.Super Concepts
Dave

DavePerth West Australia

  • 2 reviews

Deterioration in service

published

App 16 yrs. Service was excellent up to takeover by Super Concepts. There seems to be a lack of the personal touch there was before. Previously Jun 30 A/cs & tax refunds etc were completed well before Christmas. Despite asking 3 times I am still waiting for them. Information for returns etc was sent in around Aug/Sep last year. Last contact was a month ago following my email to them seeking reason for a/cs not being completed.

Customer Service
1 comment
Super Concepts
SuperConcepts P.Super Concepts

Rod M

Rod MSouth East Queensland, QLD

  • 3 reviews

customer service response

published

I had a problem with sound on one of the dashboard training modules (Trustees) and passed this info on to service. I had a prompt response which did surprise me and I am very grateful for this service. Unfortunately IT suggested I use a different browser as sound was OK in the IT environment. I tried 3 different browsers with no sound improvement at my end on 2 different computers and I have requested if it was possible to email the relevant module to me.

March 14th 2019 Update: Personal Service over & above

A personal thank you for Elizabeth for her dedication and assistance to me in trying to overcome a sound level problem in the Trustees learning video. My problem was resolved with elizabeth’s Assistance within 24 hours.

Customer Service
1 comment
Super Concepts
SuperConcepts P.Super Concepts

Thank you Rod, we sincerely appreciate your feedback and are delighted that you are happy with our service.


  • Verified customer

Super Poor

published

Been aboard since EOFY 15. Only used them for tax return and audit. Couldn't trust or rely on them for anything further. Consistently underperforming in regard to communications. Constantly resending the same information and they are slower than a wet week in undertaking the task.

1 comment
Super Concepts
SuperConcepts P.Super Concepts

Exceptional Service!

published

Mat Suto has been looking after our clients super funds for several years now and we have always been very happy with Mat's response time and attention to detail. Thank you Mat and we look forward to continuing our relationship next year. Affinity Wealth Services Brisbane.

1 comment
Super Concepts
SuperConcepts P.Super Concepts

Thank you for your lovely review. We appreciate you taking the time to share your feedback with us and we do agree that Mat is a great member of our team. We look forward to servicing your funds in 2019!


  • Verified customer

Mat answers all queries with patience and expertise

published

We deal with Mat on behalf of our SMSF clients. He always answers questions politely and is extremely efficient in dealing with any problems that may arise. The whole SMSF process from setup to maintenance is very easy and we find our clients access to the platform empowers them to take more control of their finances.

1 comment
Super Concepts
SuperConcepts P.Super Concepts

Thank you, we sincerely appreciate your feedback and are delighted that you are happy with our service. We will pass your feedback to Mat. We look forward to working with your office in 2019!


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Questions & Answers

waughship

waughshipasked

where do I find my dashboard

1 answer
Super Concepts
SuperConcepts P.Super Concepts

Hi Waugship, could you please provide your details using this link: https://superconcepts.com.au/feedback, our team member will get back to you and work out a solution to your satisfaction.


Get an answer from our members and Super Concepts representatives

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