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SuperConcepts
- 2 reviews
Improvement in service
Since the migration the team have really stepped up their service and very happy overall with the service. The team could work on their response time and their processing of Tax returns.
Well-rounded service with great client perks
I've used SuperConcepts administration services within my financial advisory practice for almost 10 years and I couldn't be happier. The dashboard is easy to use and provides us with a great overview of our client's SMSFs - I really can't imagine working without it.
What sets this company apart is the over-arching support we receive.
The customer service from the support team is always timely but having access to free monthly training and the technical knowledge from the likes of Graeme Colley is invaluable to us.
I would highly recommend.
Great Improvement
It goes without saying, dealing with SuperConcepts during their Migration was frustrating & i was considering going elsewhere. They have however taken feedback on board and the last few months i have seen such a great improvement with their customer service team. They are the company I signed up with 10 years ago.
Appalling and unprofessional
One of the worst providers of financial services I’ve experienced in over 2 decades of working in financial advice. The staff are incompetent, lack training, unresponsive, have a high turnover and have poor communication. I wouldn’t recommend SuperConcepts to anyone.
Find out how SuperConcepts compares to other SMSF / Small Funds
Know better, choose better.
- 3 reviews
- 4 likes
Service is no longer their objective
We have been with Super Concepts for around 20 years and, for the early years, couldn't have been more complimentary. And I was extremely complimentary. Customer service was excellent and Administration was spot on.
Then, AMP bought it!! Well, as I have noted to Super Concepts on many occasions, Admin is their "archilles heel", but they don't accept that, they just make excuses
Next, they decided to set up the "Customer Service Team" which can only be described as a cheap way to avoid providing real service. Even as a long term customer, w...
00000
Is anyone initiating a class action against SuperConcepts (owned by AMP now) for totally incompetent processing errors, what appears to be offshore processing (without prior advice) which is only way I can understand slow processing/communication?
- 2 reviews
- 1 like
Excellent Customer Service
We have been with SuperConcepts for over 7 years , for our funds administration , financial reporting , tax admin , auditing etc .
we have always found them to be promt , reliable and very helpful in helping us resolve various issues over the years .
I have no hesitation in recommending them to anyone who would like to contract out the burden of SMSF admin
Rob Jeffries
Hi Rob - Thanks very much for your review and it's great to hear from our long-term clients! We're glad that we've been able to assist you with prompt and reliable service and we look forward to continuing the relationship. Thanks again!
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Go somewhere else if you want Service!
Acting on the advise from our Financial adviser, we are wanting to wind up our SMSF. Getting Superconcepts mobilised to process this request is impossible. Responses to emails are tardy at best. Every time there is a response, it's from a different person - no consistency. Only a 'Group' enquiry email box to send questions to. To top it off ... they should cancel their 1300 number, because nobody answers it !!! Seriously this company is to be avoided if you want any service at all.
Hi Walter - I'm sorry to hear of your experience with SuperConcepts as we are an organisation committed to high standards. We’ve sent you a private message as we’d like to talk to you further about yo...
Read moreur feedback and help resolve your issue. We look forward to speaking with you soon. Thanks in advance.- 2 reviews
- 3 likes
Terrible customer service
Rang FOUR times trying to speak to a consultant regarding my SMSF , told each time I’d get a call back still waiting. Don’t bother going through this company as there is no contact, or customer service. Terrible service.
Hi Rose - I'm sorry to hear of your experience with SuperConcepts as we are an organisation committed to high standards. We’ve sent you a private message as we’d like to talk to you further about your...
Read more feedback and help resolve your issue. We look forward to speaking with you soon. Thanks in advance.Find out how SuperConcepts compares to other SMSF / Small Funds
Know better, choose better.
- 2 reviews
Thorough, timely and good value
Year after year of precise, thorough and accurate adminstration of our super fund. You decide the investments, SuperConcepts does the rest - including ensuring trustees keep the rules. Cost,
Less than 0.5%.
Hi Charles! It's great to hear from long-term customers so thanks for letting us know your thoughts. We look forward to continuing to help you with your SMSF needs.
Poor and slow service
It takes a very long time to get any information from Super Concepts - months in fact, to receive reports that can be generated in seconds. It also takes a very long time for any request at all to be actioned. I have been repeatedly asked for information I have already provided, and it then takes Super Concepts months to act on it, in the meantime asking me for the information again.
Hi Dissatisfied Customer. I'm sorry to hear of your experience with SuperConcepts as we are an organisation committed to high standards. We’ve sent you a private message as we’d like to talk to you fu...
Read morerther about your feedback and help resolve your issue. We look forward to speaking with you soon. Thanks in advance.- 3 reviews
- 1 like
Disgusting Customer Focus
Not using aggressive language will be difficult. Where do I start ? For 6 months you took out double of my fees before I noticed. To get this investigated and refunded took almost 3 months. Second, you withdraw money from my account for my tax which you don't tell me about. When you finally do get me to sign my tax paperwork, the very first request says you are STILL waiting for me to sign it. Then I get a reminder within 2 days (at least you are quick at something !!). THEN I get told I didn't get an instruction for signing the documents that I never got. Don't take your time when it suits you and then bust my crap to get something done. I'm disgusted
Hi RefBar. Thank you for your comments and I'm sorry to hear of your experience with SuperConcepts. We’ve sent you a private message as we’d like to talk to you further about your feedback and help ...
Read moreresolve your issue. We look forward to speaking with you soon. Thanks in advance.Find out how SuperConcepts compares to other SMSF / Small Funds
Know better, choose better.
Appalling Customer Service
It took me over 18 months to wind up my SMSF with these clowns. Very poor, incorrect and slow advice from a constantly-changing adviser. This drawn-out process cost me an extra year of outrageous fees. My financial adviser and I were repeatedly asked for documents that had already been provided (more than once) and then months between contacts.
If you need an SMSF, I would strongly advise you to look elsewhere.
Hi Kim. I'm sorry to hear of your experience with SuperConcepts as we are an organisation committed to high standards. We’ve sent you a private message as we’d like to talk to you further about your f...
Read moreeedback. We look forward to speaking with you soon. Thanks in advance.What a poor service level & rude customer service
Let me be clear - never use Super Concepts. Been waiting 12 months now to wind up my SMSF and still waiting. Get hung up on by the receptionist when trying to lodge a complaint on the phone. They give you a request for documents to wind up...you give them the documents and then you wait. Nothing. Then they want more documents because they sat on things so long that you need to go through the whole process all over again. Then they tell me they need to lodge a contravention - no details what I have contravened when all that was done was making a...
Read more contribution into the Fund to keep it going because they take so long to wind up. They don't update your personal details when request and keep emailing to old email addresses. They update the dashboard with tasks for you but don't tell you they are there to address consistently so something you have tasks sitting for months not dealt with because you haven't been told. Horrible experience...no access to a complaints process either. Never again....never never never.Thank you for your feedback. As an organisation committed to high standards, we’re disappointed to hear of your experience. We’d like to investigate further and ask that you please contact us on 1300...
Read more 023 170 and ask to speak to our Complaints Department. Our team will be able to assist and address your concerns. Thanks in advance.Terrible service
Sent a rollover request in for a client in on the 23rd March 2021. This still has not been completed. No one has called me or the client to explain the reasons why. The latest email was sent after I requested someone call me to explain - still no call. I've been an adviser for nearly 30 years and I've never had the lack of service and respect like this - not even a call, come on it's not that hard.
Hi Antony. Thank you for your feedback. As an organisation committed to high standards, we’re disappointed to hear of your experience. We’d like to investigate further and ask that you please contact...
Read more us on 1300 023 170 and ask to speak to our Complaints Department. Our team will be able to assist and address your concerns. Thanks in advance.Questions & Answers
How do I make a complaint.
We are most unhappy with the label of service for the last 6 months .
Our records are never up to date . All the changes in the investments have been sent to Brisbane promptly.oer member number is 10479.
where do I find my dashboard
Hi Waugship, could you please provide your details using this link: https://superconcepts.com.au/feedback, our team member will get back to you and work out a solution to your satisfaction.
Get an answer from our members and SuperConcepts representatives
Details
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Hi Richard - I'm sorry to hear about your experience with SuperConcepts as we are an organisation committed to high standards. We’ve sent you a private message as we’d like to talk to you further abou...
Read moret your feedback and help resolve your issue. We look forward to speaking with you soon. Thanks in advance.