Super Concepts

I found have Md Salauddin Kader to be a very valuable account manager for us.
He always gets things done in a very timely manner.
He is a great asset to Super Concepts

Our Super fund has been satisfactorily administered by SuperIQ for a number of years. But this year has been a nightmare as the Annual Report and Audit/ Acturial Certificate has not been received to date 19/12/2019. Heffron SMSFSolutions tell me they have not received the reports from SuperIQ to complete the audit and acturial certificate. Therefore it will not be available to send to Centrelink by 31 Dec cutoff.
Which will put our Age Pensions at risk. Please advise me what SuperIQ can do to allow me to head off Clink! Tom Alford Director Drofla Somerset SF Coy. Pty. Ltd. Trustee of Somerset SF.

I've operated my SMSF for 20 years since I retired. I've made all my investment decisions myself and haven't used a financial advisor. I appointed Super Concepts to provide Compliance and meet the requirements of an audit each year, and there's never been any reason to change to another company

I have used Superconcepts services for 15 years and transferred my annual accounts preparation to them in 2010. The compliance advice and service has been excellent with all issues have been resolved in a reasonable time. Last year Superconcepts assisted with the conversion of my SMSF from individual trustees to a corporate trustee that they established and registered on my behalf. This was a complex process with many ownership changes for accounts, investments and insurance policies.
The outcome was a FYE audit with full compliance to SIS regulations for my SMSF.
The ongoing annual fees continue to meet my budget objectives which were much higher before I switched to Superconcepts.

We have been dealing with More Super in one way or another since 2012. As long as you consider them to be one of your team members that you engage with on a regular basis, the B2B relationship is always going to be a positive one for any small advisory firm.

About 15 years. Super Concepts does not control investments - I do. SC administers the Fund paperwork and they do this exceptionally well. I trust them completely and they provide very good advice on the management of the paperwork.

In the last 9 years Super Concepts have completed my annual reporting and audit process. Fees are very comparable to other administration funds and their customer service I rate highly.

I don't know anything about Super Concepts, but have used More Super (now under Super Concepts) for many years. The team have always been very helpful when needed and their Portal is easy to navigate and use.

Our SMSF has been with SuperConcepts for 18 years. Processing of our end-of-year documents to produce a tax return used to take an inordinate length of time and be quite variable, improved dramatically about five years ago, and then everything went wrong last year until our current Client Services Manager took over. This year the turnaround time has been back with the best ever. The result obviously depends on the quality of staff. Congratulations on a job well done, Sharon. The online system features now available to users through the Dashboard are very welcome. If we get consistency in outcomes next year, the 4 stars will become 5.

I have been with Super Concepts for about 6 years. They make running my SMSF simple no matter how complex it is. Their support team are brilliant and I am very pleased I chose them as my administrator.

We are a financial planning firm with hundreds of clients using Super Concepts (via More Super). We were so fortunate to meet Yasmin, Michael and Peter five or six years ago. The service delivered to clients is exceptional and they are only too happy to help when something 'out of the box' pops up.

For those who believe that "business is about relationships; the rest is just paperwork"; be sure to have a chat with Yasmin, Michael and/or Peter.

Very satisfied with the performance of our super fund.
We have been with Cavendish for at least 15 years.
We appreciate how the reporting standards have been raised a lot in the past year and how your company has responded to this

App 16 yrs. Service was excellent up to takeover by Super Concepts. There seems to be a lack of the personal touch there was before. Previously Jun 30 A/cs & tax refunds etc were completed well before Christmas. Despite asking 3 times I am still waiting for them. Information for returns etc was sent in around Aug/Sep last year. Last contact was a month ago following my email to them seeking reason for a/cs not being completed.

I had a problem with sound on one of the dashboard training modules (Trustees) and passed this info on to service. I had a prompt response which did surprise me and I am very grateful for this service. Unfortunately IT suggested I use a different browser as sound was OK in the IT environment. I tried 3 different browsers with no sound improvement at my end on 2 different computers and I have requested if it was possible to email the relevant module to me.

March 14th 2019 Update: Personal Service over & above

A personal thank you for Elizabeth for her dedication and assistance to me in trying to overcome a sound level problem in the Trustees learning video. My problem was resolved with elizabeth’s Assistance within 24 hours.

Been aboard since EOFY 15. Only used them for tax return and audit. Couldn't trust or rely on them for anything further. Consistently underperforming in regard to communications. Constantly resending the same information and they are slower than a wet week in undertaking the task.