SuperConcepts

I have been with them for over 10 years and the service over the past 5 years has been terrible to say the least. I pay over $4000 to simply lodge a tax return and do my quarterly BAS. Every year, i find errors with my tax return and BAS. I probably spend more time double checking their work than they do in lodging my tax return and doing my bas.… Read more

Their portal is archaic and limited and doesnt have the simplest information on liabilities ie LBRA. I asked why and they said that's the way it is designed, yet they have a tab for balance sheet and show assets BUT NOT THE LIABILITIES, how weird. They were meant to cancel my direct debit with the ato and they didnt, so suddently over $20k was taken out of my smsf bank account. No communication, no apology nothing. I asked where there accountants dept is located and they told me it is overseas. This now explains why all the errors and the lack of understanding how simple accounting works. I have 3 properties under the smsf and they even dumped all the expenses for all the properties under 1 heading, i asked them to break it up as each property should have their own expenses so i can see. They dump everything into one so it is hard to track their errors. I decided to use MYOB and i am now able to pick up all their errors. So it is not worth it when you are doing all the work and they charge for a service that is not being delivered.

What a fantastic Self Managed Superannuation Fund service that SuperConcepts provides for those who have a SMSF - very easy to deal with and super prompt with queries and follow ups for a great monthly administration fee amount. I have been with SuperConcepts for approximately 10 years.

I have been a client of Super Concepts for 30 years. I find their annual fund administration service efficient and reasonably priced. As a Trustee I can rely on Super Concepts to provide on-going education and guidance to ensure my fund remains compliant while maximising benefits to members.

Dissappointing, charging exit fees is anti competitive – I had super concepts establish my SMSF many years ago and only ever paid them for the services of preparing my tax returns and doing the audits. I looked after all the administration of our SMSF myself. The whole point of having a SMSF is to be able to reduce costs. Then a couple of years ago they put up my fees by more than $1,000 pa (without… Read more

offering me any additional services that I required or used) and apparently (my bad for not reading the fine print of an email) they implemented an exit fee. This year I have arranged to have another tax agent complete my SMSF tax return at a much more appropriate fee and then to find out that I'm supposed to give them 2 months notice or pay and exit fee of 2 months. They have not provided me any services for this fee as I have completed the transfer myself, don't need any documentation from them and have updated ATO of the move myself which I was advised is why they charge an exit fee....still they would not waive this fee....they tell me that I still have to pay the fee as there is a cost to remove me from their systems - well nice to know that I am paying for your own internal processes and that you have provided me with no services at all for this fee. Superconcepts started out as a really great company but over the years has deteriorated and the service has declined - there have been times I've had to get them to fix errors in my tax returns, Accountants did not seem to understand the investments I was in and they would get my asset allocation wrong as they used incorrect asset classes. I'm very glad to be moving on and disappointed in the exit fee....banks and many other financial instituitions and utilities services are not allowed to charge exit fees - this should be brought in across the board as it impedes competition - I wouldn't be leaving if you were providing what I needed. Signed a very dissappointed ex client.

10+ years of continuous use - the ideal benchmark for an excellent service – We have used SuperConcepts for more than 10 years. Over the years, ownership of the service has changed from ANZ to AMP and more recently (2023) to private ownership. Whilst the service has always been good, I have noticed definite improvements during FY 2023-24, with the audit and lodgement of the tax return completed in record time. Refunds in… Read more

my pocket rather in an ATO pocket is infinitely preferable.

The service is totally digital. Digital documents can be readily loaded on the service dashboard with some financial data being automatically updated. The range of EOFY financial reports is impressive and generally understandable, within the confines of the black art of accountancy.

Each SMSF is allocated a personal client manager and whilst I have had several over the years, they have always been responsive, following up with the accountants and tax agents when questions necessitate. Over the years I have done my best to break their spirit with many curly questions but they have always responded with patience and care. Unlike many organisations that answer questions with standard, pre-prepared answers that often don’t actually answer the question, the responses from SuperConcepts have always been clear and correctly targeted to the information required.

I can’t really comment on the service fee as I have never felt the need to seek an alternative service, but I think it is probably par for the SMSF administrative course.

10 years of continuous use under a number of owners would seem to speak for itself. Would I recommend the service to a friend - definitely!

A sad goodbye to Super Concepts and especially to our Advisor MD Kader after more than a decade of excellent service – M D (M D Kader) has been the administrator of our SMSF (Nelmes Barnes SMSF) over the last several years. We have now wound up the SMSF which is absolutely no reflection on MD or Super Concepts more a realisation of our advancing years. We have transferred to a retail super fund who hopefully will be as helpful as MD was in his role as… Read more

Administrator. He is good communicator and responded promptly to any requests or questions. We were very happy with his performance and can confidently recommend him to be a diligent administrator.

The wind up of the SMSF was complex, involving many tasks such as co-ordination of Audits, Bank Transfers, numerous documents to sign. This required a lot of patience and attention to detail from our fund administrator. I am pleased to confirm that MD ably assisted us to complete this arduous and time consuming task.

MD Kader and Super Concepts were our funds administrators but not involved in providing financial advice regarding investment strategy.

We have been SuperConcepts clients for over 15 years. We always receive great service and support. If there are any issues, the team assists in an efficient and effective manner resulting in a positive outcome.

Excellent easy Online Dashboard to view, operate and understand the performance and Administration of your Superfund with great real people support with solid product knowledge, understanding and timely responses

SuperConcepts have been great to deal with. Good knowledge and services if you are running your own SMSF. Friendly and helpful staff, good IT interface and easy audit and accounting processes.

A terrible company to deal with – Overpriced - nearly $4,000 to audit 8 transactions for the tax year (!) then close my fund. And very difficult to deal with. I had to file a complaint with the Australian Financial Complaints Authority before they backed down and I won. Went to Super Accounting in Cairns and had great service with very reasonable pricing - could not recommend them highly enough.

Worst SMSF – My wife and I have had a SMSF with superconcepts for a few years. We were getting hit with more fees than originally told at the start. Have now got a new super account and been trying to get our super out of superconcepts for the last 2 years. This has been the worst experience with our superfund and a pour service to no service provided from… Read more

superconcepts. I would not recommend this company to anybody wanting a SMSF. This is the worst run business on the market and the staff are very poor.

What next? Why can't they answer questions about Pemba Capital? – Who is providing the capital for the takeover? Do the 3 men listed have skin in the game? 10 years with them and no answers. Huge staff turnover. .

Our SMSF has been administratively supported by SuperConcepts for many years. Over that time, SuperConcepts has been consistently very helpful with process and admin. Recommended.

My wife and I have used Superconcepts to house and service our SMSF for over six years. My wife and I make all investment decisions but responsibility for SMSF compliance and taxation matters rests with Superconcepts. They are extremely competent in this regard. Their reporting is fastidious with a careful eye for detail. They give us good… Read more

advance notice when they require information and manage the technical requirements of our SMSF with a sharp eye to ensure deadlines are met. Notwithstanding levels of complexity Superconcepts communicates with simplicity and clarity.

I have been with Super Concepts since 2007 and have always been very satisfied with all requirements regarding my Superannuation Fund. The people I deal with have always been extremely helpful and knowledgeable.

We have been with SuperConcepts for about 20 years and it’s a pleasure working with Jaime our current Client Manager. She consistently goes above and beyond in every interaction. She is approachable, reliable and responsive, with a friendly manner that makes every experience smooth and positive. Her genuine commitment to achieving the best outcomes reflects truly exceptional service, which is greatly valued and appreciated by us.

Whilst staring a SMSF is very administratively heavy (you have to sign about 20 different documents) SuperConcepts has made the process easy. Once you are set up, you are assigned a manager (mine is Dennis and he is great!) and you have a single point of contact for anything you may need. The dashboard interface is easy to use. I highly recommend… Read more

SuperConcepts. They took a lot of uncertainty and admin out of the way so I can focus on investments. Thank you!

I have been with SuperConcepts for a number of years with my SMSF, their technical advice with property acquisitions, creating trusts etc... has been great. They are also a great support through annual auditing processes etc...

I have been a client of SuperConcepts for many years. I have been so happy with the service received it makes running my SMSF easy and enjoyable. Their people are easy to contact and always find solutions to queries. They run useful seminars, charge very reasonable fees and meet every admin need so I can be sure of compliance. I give them 5 stars!

I have used Super Concepts for my SMSF administration and accounting since 2008 and have always found their service to be efficient and responsive. Their technical support is also very valuable.

As a Director of a SMSF I have been using SuperConcepts for over 25 years. The current model of assigning a dedicated client service member has further enhanced the level of service I receive for enquiries and follow up of fund matters

My SMSF has been managed by Super Concepts for over a decade. The switch to them has been life- changing - all the administration and reporting is taken care of. The reporting and information from the dashboard on their website is comprehensive. And the customer service agent assigned to me is most helpful and efficient. I highly recommend Super Concepts. Show details

I have had my personal Self-managed Super Fund with Super Concepts for just on 20 years. In that time, I have found their service has been carried out to my satisfaction. All tasks requested have been carried out in a timely manner. Their dashboard and document uploading has been easy to follow. Overall, have been satisfied with the service provided.

SuperConcepts assisted me to set up my superannuation fund more than 25 years ago, and since then have prepared the fund's annual returns. Their service has been unfailingly professional and thorough. They also provide valuable technical support, including regular informative webinars.

Super Concepts have managed our SMSF admin and tax compliance tasks for over 20 years. We receive tasks required for action in a timely manner and with the professional support of Jaime Breuker our Client Service Manager, we are assured our SMSF meets all government regulations and reporting. The introduction of the Super Concepts Client Portal,… Read more

Dashboard and our SMSF details online is invaluable. We highly recommend Super Concepts to anyone looking to set up a SMSF.

Prompt and efficient service from the super experts. I have been a client for many years and the service is even better today than when I signed on. They make self-managed super trouble-free.

I have been a client of Superconcepts for 25 years and have been very satisfied with their prompt and efficient service over the years. They provide a cost effective, professional and easy to use platform for fund administration and accounting. They take the stress out of running a SMSF.

SuperConcepts have provided accounting services and regulatory guidence for my private superannuation fund for over 25 years. SuperConcepts assisted me when I husband and other member of our superannuation fund passed away with compassion, patience and professionalism. They are knowledge and their SuperConcepts Member Dashboard give a clear… Read more

picture of my super funds status/progress and make uploading documents a breese. I highly recommend SuperConcepts for their quality of service and amazing staff.

I have been with SuperConcepts for over 30 years and have always found their service to be good. With the most recent owners, the business has improved it service offering making all services seamless and easy to use. The turn around time on any correspondence or queries is very good. I recommend using them for your SMSF administration. Show details