SuperConcepts

Since the migration the team have really stepped up their service and very happy overall with the service. The team could work on their response time and their processing of Tax returns.

I've used SuperConcepts administration services within my financial advisory practice for almost 10 years and I couldn't be happier. The dashboard is easy to use and provides us with a great overview of our client's SMSFs - I really can't imagine working without it.

What sets this company apart is the over-arching support we receive.

The customer service from the support team is always timely but having access to free monthly training and the technical knowledge from the likes of Graeme Colley is invaluable to us.

I would highly recommend.

It goes without saying, dealing with SuperConcepts during their Migration was frustrating & i was considering going elsewhere. They have however taken feedback on board and the last few months i have seen such a great improvement with their customer service team. They are the company I signed up with 10 years ago.

One of the worst providers of financial services I’ve experienced in over 2 decades of working in financial advice. The staff are incompetent, lack training, unresponsive, have a high turnover and have poor communication. I wouldn’t recommend SuperConcepts to anyone.

We have been with Super Concepts for around 20 years and, for the early years, couldn't have been more complimentary. And I was extremely complimentary. Customer service was excellent and Administration was spot on.
Then, AMP bought it!! Well, as I have noted to Super Concepts on many occasions, Admin is their "archilles heel", but they don't accept that, they just make excuses
Next, they decided to set up the "Customer Service Team" which can only be described as a cheap way to avoid providing real service. Even as a long term customer, w...

Is anyone initiating a class action against SuperConcepts (owned by AMP now) for totally incompetent processing errors, what appears to be offshore processing (without prior advice) which is only way I can understand slow processing/communication?

We have been with SuperConcepts for over 7 years , for our funds administration , financial reporting , tax admin , auditing etc .
we have always found them to be promt , reliable and very helpful in helping us resolve various issues over the years .
I have no hesitation in recommending them to anyone who would like to contract out the burden of SMSF admin
Rob Jeffries

Acting on the advise from our Financial adviser, we are wanting to wind up our SMSF. Getting Superconcepts mobilised to process this request is impossible. Responses to emails are tardy at best. Every time there is a response, it's from a different person - no consistency. Only a 'Group' enquiry email box to send questions to. To top it off ... they should cancel their 1300 number, because nobody answers it !!! Seriously this company is to be avoided if you want any service at all.

Rang FOUR times trying to speak to a consultant regarding my SMSF , told each time I’d get a call back still waiting. Don’t bother going through this company as there is no contact, or customer service. Terrible service.

Year after year of precise, thorough and accurate adminstration of our super fund. You decide the investments, SuperConcepts does the rest - including ensuring trustees keep the rules. Cost,
Less than 0.5%.

It takes a very long time to get any information from Super Concepts - months in fact, to receive reports that can be generated in seconds. It also takes a very long time for any request at all to be actioned. I have been repeatedly asked for information I have already provided, and it then takes Super Concepts months to act on it, in the meantime asking me for the information again.

Not using aggressive language will be difficult. Where do I start ? For 6 months you took out double of my fees before I noticed. To get this investigated and refunded took almost 3 months. Second, you withdraw money from my account for my tax which you don't tell me about. When you finally do get me to sign my tax paperwork, the very first request says you are STILL waiting for me to sign it. Then I get a reminder within 2 days (at least you are quick at something !!). THEN I get told I didn't get an instruction for signing the documents that I never got. Don't take your time when it suits you and then bust my crap to get something done. I'm disgusted

It took me over 18 months to wind up my SMSF with these clowns. Very poor, incorrect and slow advice from a constantly-changing adviser. This drawn-out process cost me an extra year of outrageous fees. My financial adviser and I were repeatedly asked for documents that had already been provided (more than once) and then months between contacts.

If you need an SMSF, I would strongly advise you to look elsewhere.

Let me be clear - never use Super Concepts. Been waiting 12 months now to wind up my SMSF and still waiting. Get hung up on by the receptionist when trying to lodge a complaint on the phone. They give you a request for documents to wind up...you give them the documents and then you wait. Nothing. Then they want more documents because they sat on things so long that you need to go through the whole process all over again. Then they tell me they need to lodge a contravention - no details what I have contravened when all that was done was making a...

Sent a rollover request in for a client in on the 23rd March 2021. This still has not been completed. No one has called me or the client to explain the reasons why. The latest email was sent after I requested someone call me to explain - still no call. I've been an adviser for nearly 30 years and I've never had the lack of service and respect like this - not even a call, come on it's not that hard.