1UP for Stake SuperAs someone new to SMSFs, Stake Super made the onboarding process extremely easy. Moreover, Matt and Theodore answered all my questions no matter how pedantic I became, so customer service was outstanding, from the first email to the first trade via Stake.
However, the onboarding experience became less streamline when it came to setting up my own dedicated bank account for my SMSF (instead of using Airwallex). Everything went well, but the process slowed dramatically relevant to the standard process. Regardless, I experienced no major upsets he... Read morere, Stake handled everything related to setting up the bank account for me, the customer service remained outstanding. I provided this feedback to Stake, and I will make it known in my review here: it's not possible to confirm the bank account that will hold your capital directly (I tried by phone and in person, ANZ staff could not confirm the bank details). So, my recommendation is that both Stake and Airwallex continue to build transparency into their offerings. As fraud occurs throughout the system over the long term, the continuous strengthening of transparency and trust will dramatically strengthen the brand, a powerful moat for their business. On the detail of dedicated bank account and Sake's digital wallet (handled by Airwallex), you will need to transfer funds from the bank account to the Stake platform manually. This is not an issue to me because I am not a trader, but this might be an issue for someone trading often. However, if the person is comfortable with how Stake and third parties are structured, this is a non-issue. Stake digital wallet (handled by Airwallex in the background) = numbers on a screen. Dedicated bank account (handled by a bank with a track record I can judge) = numbers on a screen I control 100% The Stake Platform itself is acceptable, very easy to use and streamline in terms of taking stock positions, transferring funds over, and standard multi-layer security protocols in place. I have not experienced Stake Black; their marketing falls short here to help me understand what value it provides. I am focused on the long term, business fundamentals, so require screening metrics such as ROIC and ROCE at a minimum, something I had to seek out via Investing.com (Stake missed out on easy fees here). Stake have an easy opportunity to build up the ecosystem, an obvious moat, keep clients on the platform. Overall, I recommend Stake Super. Just be aware of how its structured, read the fine print, because your Super is your retirement, not an account to $#%^ up. It is not Stake, it is Stake, Airwallex and a few other third parties. Everything is legit in terms of ABNs and financial licenses, but the weak link is Airwallex (in terms of potential fraud). Sidenote to Airwallex reps: my above is not to be taken lightly, this is feedback. Your marketing and claims mean nothing to me, as Airwallex was established only in 2015. Until the business is decades old with a stellar track record through good times and bad, you will need to work for my trust.
STAKE SUPERManaging my SMSF was always challenging before I moved to STAKE. The people are incredibly helpful and hardworking and the user experience with the product is fantastic. I am really amazed at how simple STAKE SUPER has made my SMSF Tax Management & Compliance. I used to dread Tax and Compliance time and the STAKE team have made my life so much easier. I feel like a get the personal attention that I need, the communication is quick and the process is seamless.
My financial cornerstoneAs a public practising accountant, I use Stake for my personal SMSF administration and a trading platform for our SMSF, family trust and investment company. Knowing the complexities that come with SMSF administration, i have been thoroughly impressed. The pricing is incredibly competitive, with a flat annual fee of $990 for administration services and just $3 per trade using their brokerage platform. Despite the low cost, their compliance and administration services have been spot on, ensuring accuracy and peace of mind.
Im a big fan of peopl... Read moree taking control of their super via a SMSF structure and Stake Super is now making this a viable option for more people... Particularly those who think they dont have enough funds to warrant the fees or those DIY'ers who dont yet have the confidence to navigate the SMSF compliance space. My SMSF is relatively basic at the moment, primarily consisting of aussie listed equities & ETFs and overloaded insurance policies, but Stake Super has handled everything seamlessly and as a millennial that has a strange desire DIY everything... I'm happy. Feel free to reach out to me directly if you have questions, queries or concerns and i'll try an assist; email@example.com As Arnlod Schwarzenegger once said; "Come with me if you want to live.”
Just perfectMatt has been so helpful and Stake is beautiful everything in one place
*****EXCELLENT*****Matt and his team were totally professional and confident, setting up my SMSF without any issues. Any contact I had with customer support was swiftly dealt with in a very helpful manner. Early days yet, but so far could not be happier.
Excellent, streamlined investment platformI had decided to start my own SMSF and after researching and speaking with several administration providers, I chose Stake. One of the things that held me back was the fear of complexity in the set up and ongoing compliance.
This setup with Stake was very easy and they are quick to respond with a call if you need assistance/explanation. Once setup, the investment platform is so intuitive that you can start immediately. Information is clear, in real time, and transactions can be entered, changed or deleted in moments. If they add an automation feature for investing, it would further enhance an already excellent system.
Great customer service when setting up a new SMSF to trade on the ASX with our superI recently had the opportunity to engage with Matt from Stake's Self-Managed Super Fund (SMSF) service. Matt was exceptional in his role, providing clear and comprehensive answers to all my questions across several calls. His availability and willingness to assist were standout features. The process moved smoothly to the setup phase, where the creation team took over. They were fantastic in guiding us through each step and kept us well-informed throughout. Our initial aim was to invest our superannuation in the ASX, which led us to Stake's SMSF service. This experience has been remarkable, largely due to the outstanding customer service. For anyone considering a self-managed super fund, I'd definitely recommend Stake's SMSF service. Show reply
Easy to use Very Helpful and TransparentI have used Staked Au now for over one year and have the App, my wife also has the app for her personal investing. I see some positive and some negative comments here, and while I don't know your situation, mine has been a very positive one.
I understood the fees and did a fair amount of research before I made up my mind to use and invest in Stake. In my time I have always had quick responses to my questions, staff answer my calls and will get back to me very quickly if unable to immediately answer.
I have now brought my Self Managed fund ac… Read more · 1
Very impressed with the customer service and professionalismI am 100% satisfied with this company and its staff. Highly recommended. Show reply
Great client serviceSet up an SMSF with Stake Super recently. Easy to do, Stake staff very supportive and professional throughout process. This help invaluable given we decided to manage our own super as 70+ year olds. Trading platform a breeze now I've been professionally guided by Matt. Staff always available to answer questions. Show reply
Easy setup and great support so farIt was fairly easy setup process right from the first call to all the way till rollover and first contribution in. Special shout out to Matt who went above and beyond to clarify all questions I had. Got responses even on weekends from Matt. Rates are very reasonable. So far very happy with the decision Show reply
Much less admin than I first thoughtSetting up my SMSF has been a breeze!
There was minimal stress and clear guidance from the Stake team. Transferring my existing super across was a bit delayed however that was due to trouble I had with my old super provider releasing the funds.
Now all setup and making my first investments on the SMSF account! Can't understand why more people aren't talking about this. Show reply
Stake Super is a breeze!I've been with Stake Super for 2 years now, moved my SMSF to them from an accountancy. It has made managing my SMSF an absolute breeze. I no longer have tax time looming over me each year, I just focus on the investments I'm making and the growth of my Super; Stake handles the rest.
They are a very professional team and the product and service just keeps getting better and better! It is so good having the investment platform and the admin fully integrated, can't wait to see how it keeps developing over the next few years. Really game changing product for the SMSF industry! Show reply
Stake is The Cream of The CropI wish to state, today Tuesday, 12th September, 2023, Matt and both Stake's individual and SMSF sections of Stake have always shown exemplary customer service skills in all my dealings with them.
Matt is a credit to your firm and I hope he is recognised and commended for his superb people skills, his willingness to go above and beyond to assist me as a Stake customer and for his genuine passion and enthusiasm for the success of the Stake brand name.
The customer service, too, from Stake Individual and Stake SMSF (ie. Ciara and the whole team… Read more · 1) is direct, friendly and always accurate. I hope you can continue with your creative, innovative updating of the app. For me, the Stake app is a picture of efficiency and simplicity and honestly, a joy to use. Thank you very much, Matt and everyone at Stake. You are all brilliant! Sincerely, Fotis Bikas ph. 0416 053 393
Great trading platformThe best smsf trading platform with a lot of variety and exposure to local and international markets. Was with an industry super but the platform lagged in executing trading and quite a small exposure to these markets which I have certainly missed out on gaining profits. The Australian markets have missed a lot on past growth US stocks and only came to the table in the last 3 to 5 years.
look forward to this trading platform and its potential. highly recommend.
Happy trading :) Show reply
Questions & Answers
Which bank provides the cash account that holds the super funds you wish to use for investing, and what interest can you get on the amount while waiting to invest it? Does this account come with fees?
Thanks for the question Hi Ho! Stake Super customers are set-up with an ‘AUD account’ within their Stake account which acts as the SMSF bank account. All AUD customer cash on Stake is held with one of... Read morethe big four banks. There are no fees associated with this account and whilst we don’t currently offer interest on cash, this is something that we are working to offer in future. Further to this, Stake Super Plus customers also have access to any bank account of their choosing as their primary bank account for their SMSF. If you have any further questions you can get in touch with us by either emailing us at firstname.lastname@example.org or booking a call with one of our SMSF specialists here - https://calendly.com/stake-super/speak-to-an-smsf-specialist
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