Stake Super

I am new to Stake Super and have had two phone interactions with their team—first with Rashmeet and then with Saleh. Both of them have been amazing; they listen patiently, ask questions, explore my concerns, and then provide suggestions or solutions. The support team is outstanding, and I am confident that this positive experience will continue… Read more

throughout my journey with Stake.

I wish these two wonderful and exceptional individuals all the best in life. Keep shining and continue to impress your customers as you did with me; you both will go a long way.

Stake super has been outstanding in terms of service from the start till the end of the process. They have stepped me through every step of the way and would like to take this opportunity to thank Saleh you had been an excellent support through the entire process and extremely knowledgeable on process, timings and was just a call away at any point… Read more

in time. He pushed things as far as he could in his capacity and eliminated any blockers to speed things through the process as it had its own complexity and having someone like a Saleh made things so easy to get through and was truly a trusted partner. I will strongly recommend Stake super to all my friends & family. Again a bit thanks you and look forward to continue my journey with Stake for years to come.

Ok, no more Mr nice guy. I have a Super account with Stake, and I follow it quite closely. 2 of my investments were due to pay dividends on April 2nd, but they were never received. I contacted Stake and they advised that they had changed their recipient bank, and that the funds should be received during the next payment cycle, usually within 2… Read more

weeks. It has now been over 2 months, or 10 weeks and I’m still waiting. Every time I ask where my funds are, as yet another promised date passes, they state that it will be soon. Today I asked yet again as the delay reached 10 weeks and it was suggested that I contact the registry myself, twice as there are two different dividends I am missing. This is simply not acceptable, firstly as I didn’t change their bank account details, they did, and secondly I have no idea how to go about this, and honestly why should I be forced to chase up funds that they seem to have misplaced during a banking restructure.

Up till now they had been quite responsive, but this really goes to the heart of whether we should trust them with our funds. Anyone who does not follow their funds as closely as me is presumably completely oblivious to the fact that they are missing funds. Stake does not seem to have emailed us explaining the problem, or delay.

Not good enough guys, if you want to play in a regulated space such as superannuation, you need to get your act together.

I initially setup my smsf with stake super mainly to trade shares but did change to buy property as well later on. Share trading is a breeze with Stake like everyone says and I would recommend them since it’s so easy. Setting up the smsf was easy… Read more

too. With property I needed a bare trust setup and Rashmeet and Bruno from Stake was most helpful with this. Rashmeet is especially helpful and a real super star in the support team and is knowledgeable in everything. If you need help and come across her, you are very lucky indeed! Like other reviewers have said, Stake is not known for easy bare trust setups (for property) or yearly audits so maybe they can improve this with time as people are going to other smsf companies for this support. I would suggest extra guidance for newbies that want to buy property, as once it’s setup properly they will be happy to include this in their smsf. Overall I’m happy with the shares and after some back and forth with bare trusts, so it’s all good now.

Subject: Exceptional Service and Support from Stake Super! I would like to express my sincere appreciation for the outstanding service I received from Stake Super, and in particular from Nikhil Patkar. This was my first experience lodging a tax return with Stake Super, and the entire process was handled with exceptional professionalism, clarity,… Read more

and patience. Nikhil consistently took the time to explain each step, clearly outlined what was and was not possible under a no advice model, and ensured that all required documentation was handled correctly and efficiently.

What stood out most was the genuine care and responsiveness shown throughout the process. Even when my circumstances changed and amendments were required, everything was managed smoothly and without unnecessary stress. The communication was prompt, respectful, and reassuring, which made the experience feel effortless from my side.

Nikhil’s professionalism reflects extremely well on Stake Super as an organisation. It is clear that Stake knows how to select and support high caliber team members. I would confidently recommend Stake Super to anyone looking for a reliable and well run SMSF administration service.

Kind regards, Stefan

I've been a Stake Super customer since July 2024 and couldn't be happier with the service, platform, and value for my SMSF needs. I recommended them to my mother and last month she set up her own SMSF with Stake. My initial discussion was with Francis and I got comfortable seeing he got the answers I was looking for. He has a solid grasp on more… Read more

SMSF complex tax matters and was able to go in details regarding Super options for ppl over 60. He was also very responsive to my follow-up emails, with the right details. The onboarding process was fast and took care of all the registration forms, sparing me from having to deal with ATO, ASIC and Macquarie. Stake is significantly easier to deal with than Interactive Brokers (company account). Being with them through a tax reporting cycle now, I can say the whole process is quick and reliable. Speaking with a friend who works as accountant, the $990 yearly is unbeatable and they take care of everything! For my SMSF, being able to trade in AU and US, Stake Super is the best choice for my SMSF (investing and a bit of swing trading). However, for my day-trading and swing trading needs, Interactive Brokers and Trade Zero remain the gold standard: super speedy execution, no slippage, L2, choice of routing, etc. I hope Stake’s platform will improve in this direction as well. But for my SMSF, Stake Super is the best solution I know of.

I've been using a different online SMSF platform for close to 15 years and every yeaer the fees would increase and I was limited to a maximum of four members within their platform. My investment strategy is focussed solely on ETFs and after performing a short market survey Stake stood out as a very really good fit for my needs. My children are now… Read more

all at working age and we wanted to include them in our SMSF.

The setup was super easy. Way easier than I was expecting. I was kept very well informed of the progress. Everything was done very quickly. Any questions I had were answered promptly through email with the right amount of detail. So far I've been really happy with everything.

The support team are amazing!

FYI... We've setup five family members with a corporate entity as the Trustee.

Using Docusign with all the paperwork was a breeze.

It's still early and I'll come back and provide a review once everything external to stake has been finalised (e.g. wrapping up my existing SMSF and rolling over all the funds).

I had an excellent experience working with Francis Vinod for the setup of my SMSF, trading accounts, and Pty Ltd structure. The entire process was handled efficiently, with a high level of professionalism and attention to detail. What stood out most was the seamless execution and timely communication throughout. Francis was consistently… Read more

responsive, addressing queries promptly and ensuring everything was completed without delays. I highly appreciate the smooth coordination and would confidently recommend his services to anyone looking for reliable and efficient "Self-Managed Super Fund" setup support.

Jay Canberra-ACT

Extremely pleased with their service. All queries were resolved promptly, and everything went smoothly and seamlessly. The year-end reports for my SMSF were completed on time.

Can not believe how good Stake have been in completing my SMSFtax return. They were continually in touch and being my first return since transferring all to Stake, it was not easy but handled extremely well.

Terrible service and customer support team. Hard to approach them. Complex stake super application. The simple transactions made complicated. Little or no information provided about the application rules, how to use, transfer the funds. Expect to pass the test for every transaction. Highly likely you will be failed as no information available or… Read more

provided. Responses were too vague as if it's not their product and application. The support timeframe is as good as other online SMSF supports (after 3-4days). Think twice before joining. Don't risk your hard-earned money with Stake. Your funds will be at high stake.

Difficult to get through on the phone. I find the SMSF team highly disorganised. App greys out sometimes and you cannot buy/sell until it becomes coloured and active again. : ( Stake always has an excuse for why the app is crap. Cheaper brokerage is the only plus.

Not worth their fees – I have had endless issue with this company. There is no phone number to phone which means you are constantly waiting for someone to get back to you. It takes days to sort out the most simple of issues. The app is also very unreliable, you go through all the steps to transfer AUD to the Wall Street section and the transaction will fail without any… Read more

notification to you. If you are time sensitive with your investments, this is just an awful company to deal with. I am waiting to buy stock and need Stake to confirm whether my currency has been transferred, but of course there is no phone number and now I must wait until they can be bothered to reply to my email. last week I had to wait days before somebody from this company provided me with a simple document my super company needed to complete the rollover. These guys have been an endless hassel to deal with

This was my first tax statement with Stake Super and I'm very happy with the way the Stake accountants handled a difficult integration of my smsf from my previous accountants into the Stake system. My smsf has continued to grow with Stake and now that I'm invested in only etf's, the next tax statement should be a breeze. I'm glad I moved to Stake and really appreciate your low fees. Show details

Although the funds were paid to the old account and should have returned to my Westpac way quicker that 12 days, Soleh was amazingly patient and helpful, even letting me know by email, once he could confirm the return from his side. Thank you for your help

Having used multiple platforms for very specific and high volume equity transactions I was concerned about Stake's ability to handle these a the price they charge. After engaging with Matt and working through some very specific technical questions I was very impressed by his knowledge and this gave me the confidence to open a Stake account. I have now moved all my balances to Stake and am impressed with the platform.

Stake support services are extremely good. Yes it’s mostly via email but they are quick and responsive when needed. Thank you Saleh for the great guidance on SMSF management

I am extremely pleased with the level of service provided by the Stake Super Client Officer Saleh.He demonstrated a high degree of professionalism, expertise, and courtesy throughout my engagement. Communication was clear, timely, and thorough, ensuring that all matters were handled efficiently and with care. His attention to detail and commitment… Read more

to client support made the entire experience seamless and reassuring. I sincerely appreciate the excellent service and would confidently recommend Stake Super to others.

As someone who doesn't have a strong understanding of how stock markets work, I found Stake easy to navigate and work with. I recently moved my Super to Stakes SMSF and found the process pretty seamless. Thanks to the Stake team for the assistance in getting this completed.

I was a little nervous and sceptical at first about just how much of the heavy lifting Stake would be doing regarding paperwork and document filing, etc, etc. This is my first experience with SMSF. They didn’t just meet my expectations, they far exceeded them! My experience with Stake in my SMSF has been nothing short of exceptional. I have recommended them to friends and family. You won’t regret using Stake. Highly recommended.

I recently established my SMSF through Stake and was thoroughly impressed by the efficiency, clarity, and professionalism of the entire process. From the initial setup to completion, everything was handled with precision and ease. Francis was exceptional — his expertise, proactive communication, and attention to detail ensured that each step was… Read more

completed seamlessly. He provided guidance that was both technically sound and easy to understand, making the process remarkably straightforward.

I highly recommend Stake to anyone considering setting up an SMSF. Their combination of expert knowledge, excellent communication, and smooth execution truly sets them apart.

Stake has been wonderful to deal with, however a company is only as good as its people. You couldn’t find better than Saleh. He went above and beyond for me to assure me of Stakes sincerity and willingness to perform. Every promise he made me has been backed up by their performance. If you’re thinking self managed super, think Stake Super. God bless you Saleh.

Amazing committed team that fully support you. I have been with Stake and Stake Super almost since its inception Australia. This service was desperately needed and has shaken up the market and they were the leaders. The App is great and is continuously being enhanced and their Super Offering and the support team that do the heavy lifting around reporting and compliance time are amazing!

I had a fantastic experience with Stake Super and the wider team, particularly Saleh! He is very attentive, friendly, and very professional. He made everything easy to understand and guided me throughout the SMSF set-up journey. Highly recommend for anyone looking for reliable and efficient service!

I had an excellent experience with Stake Super setting up my investment portfolio. Everything was explained clearly, the process was simple to follow, and every question I had was answered promptly. Their professionalism and responsiveness made the entire experience stress-free and straightforward. I really can’t fault them, especially Rasheet,… Read more

who went above and beyond to ensure I felt confident and supported every step of the way. Highly recommended! Thank you again team!

I’ve found the whole Stake SMSF process to be incredibly straightforward and easy to follow from start to finish. The platform makes what could otherwise be a complex process feel clear and manageable, which has given me real confidence as I set up and started investing through my SMSF. I also want to call out Saleh, who has been absolutely… Read more

outstanding. His support has gone above and beyond. His professionalism, responsiveness and genuine care make a huge difference. He is a real asset to Stake, and I’m very grateful for his help.

Highly recommend Stake SMSF to anyone looking for a smooth, transparent, and supportive experience.

Matt gave me good advice in setting up my SMSF and Saleh was able to resolved a big problem (of my own making). I'm very happy about the level of support from Stake.